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HomeMy WebLinkAboutBrookdale 2017-02-17Community Advisory Committee Quarterly/Annual Visitation Report County ORANGE 100 Lanark Rd Chapel Hill, NC 27517 Facility Type: Adult Care Home Facility Name: Brookdale Meadowmont Census: 45 residents, of which 12 are in Memory Care Unit and 33 in Assisted Living. Total resident capacity is 49 residents. Visit Date and day of the week Friday, February 17, 2017 Time spent in facility One hour and 15 minutes Arrival time 3:00 p. m. Name of person(s) with whom exit interview was held Allison Mihaly, Executive Director Interview was held in person; Yes Committee members present: Yvonne Mendenhall, Will Lang, & Jack Vogt Number of residents who received personal visits from committee members: 9 Report completed by: Yvonne Mendenhall Resident Rights information is clearly posted? Yes Ombudsman contact information is correct and clearly posted: Yes The most recent survey was readily accessible (Required for NHs only – record date of most recent survey posted): N. A. Staffing information clearly posted? Yes Resident Profile Yes No N/A Comments/Other Observations (please number comments) 1. Do the residents appear neat, clean and odor free? Yes 1.-2: All residents interviewed in assisted living second and third floors said that the care they receive is good. One said that staff is friendly, and that the care provided is good to excellent and staff responses to help are good. There was training going on in the memory care unit, but one resident was available to visit and she was very pleased with Brookdale in all respects. She referred to a special activity that all residents enjoyed that morning. 3.-5. Residents were seen throughout the facility, in rooms, halls, sitting areas, and gathering spaces. Staff was also visible and interacting with residents. 2. Did residents say they receive assistance with personal care activities? (i.e. brushing their teeth, combing their hair, inserting dentures or cleaning their eyeglasses) Yes 3. Did you see or hear residents being encouraged to participate in their care by staff members? Yes 4. Were residents interacting with staff, other residents & visitors? Yes 5. Did staff respond to or interact with residents who had difficulty communicating or making their needs known verbally? Yes 5a. Did staff members wear nametags that are easily read by residents and visitors? Yes 6. Did you observe restraints in use? No 7. If so, did you ask staff about the facility’s restraint policies? (note: Do not ask about confidential information without consent) NA Resident Living Accommodations Yes No N/A Comments/Other Observations (please number comments) 8. Did residents describe their living environment as homelike? Yes 8.-11. Brookdale was neat, clean and homelike. As usual, there were attractive seasonal and themed decorations throughout. Resident rooms into which visitors were invited were clean and neat 9. Did you notice unpleasant odors? No 10. Did you see items that could cause harm or be hazardous? No 10a. Were unattended med carts locked? Yes 10b. Were bathrooms clean, odor-free and free from hazards? Yes 10c. Were rooms containing hazardous materials locked? Yes 11. Did residents feel their living areas were kept at a reasonable noise level? Yes 12. Does the facility accommodate smokers? NA 12a. Where? (Outside / inside / both) NA 13. Were residents able to reach their call bells with ease? Yes 14. Did staff answer call bells in a timely & courteous manner? Yes 14a. If no, did you share this with the administrative staff? NA *** N/A equals not applicable, not asked, not observed Resident Services Yes No N/A Comments/Other Observations (please number comments) 15. Were residents asked their preferences or opinions about the activities planned for them at the facility? Yes 15. 15a. & 15b Reports from residents and some observations indicate that the new activities and programs are welcomed and well received. The activities appear very creative, current and interesting. As we left the facility a staff member was playing the piano and singing with residents joining him in the first floor sitting room. 17. & 17a. Residents interviewed expressed satisfaction with the meals and food. 15a. Was a current activity calendar posted in the facility? Yes 15b. Were activities scheduled to occur at the time of your visit occurring? Yes 16. Do residents purchase personal items of their choice using their monthly needs funds? NA 16a. Can residents access their monthly needs funds at their convenience? (#16 and 16a pertain only to residents on Medicaid/Special Assistance. NHs $30 per month. ACHs $66 minus medication co-pay and full cost OTC drugs) NA 17. Are residents asked their preferences about meal & snack choices? (Adult Care Home residents should receive snacks 3X per day. Nursing Home residents should be offered snacks at bedtime.) Yes 17a. Are they given a choice about where they prefer to dine? Yes 17b. Did residents express positive opinions regarding their dining experience (the food provided)? Yes 17c. Is fresh ice water available and provided to residents? Yes 18. Do residents have privacy in making and receiving phone calls? Yes 19. Is there evidence of community involvement from other civic, volunteer or religious groups? Yes 20. Does the facility have a functioning: Resident’s Council? Family Council? Yes Yes Areas of Concern Exit Summary Are there resident issues or topics that need follow-up or review at a later time or during the next visit? Brookdale is providing good care to residents, has a well- received food menu and dining, and has a strong activities’ program in which many residents participate. Discuss items from “Areas of Concern” Section as well as any changes observed during the visit. Give summary of visit with Administrator or Supervisor-In- Charge. Does the facility have needs that the committee or community could help address? In the exit interview, the visit team met with Allison Mihaly, Executive Director. Once again, positive comments from residents indicate Brookdale is working hard and succeeding at providing a good program and a good home for their residents.