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HomeMy WebLinkAboutAdorable Senior Living 2017-05-11Community Advisory Committee Quarterly/Annual Visitation Report County ORANGE 401 West Queen Street Hillsborough, NC 27278 Facility Type Family Care Home Adult Care Home Nursing Home Facility Name: Adorable Senior Living Census: 15 / 17 Visit Date and day of the week Thursday May 11, 2017 Time spent in facility 35 min Arrival time 4:40 pm Name of person(s) with whom exit interview was held Elsie Ogbonna- Administrator in Charge Interview was held in person: Committee members present: Will Lang, Max Mason, Debbie Rider, James Bartow Number of residents who received personal visits from committee members: 13 Report completed by: Will Lang Resident Rights information is clearly posted? Yes Ombudsman contact information is correct and clearly posted: Correct only on one of two posted copies The most recent survey was readily accessible (Required for NHs only – record date of most recent survey posted) : NA Staffing information clearly posted? Yes Resident Profile Yes No N/A Comments/Other Observations (please number comments) 1. Do the residents appear neat, clean and odor free? Yes 1. Arrived at dinner and nearly all residents were being, or waiting to be, fed. All appeared neat, clean and odor free. 2. All residents we saw were being treated with respect and care. 4. Residents, whether eating or waiting to eat appeared comfortable and were interacting with staff and visitors. 5. Residents with lower mental or physical capacity were being treated equally well as those with greater capacity. 2. Did residents say they receive assistance with personal care activities? (i.e. brushing their teeth, combing their hair, inserting dentures or cleaning their eyeglasses) NA 3. Did you see or hear residents being encouraged to participate in their care by staff members? Yes 4. Were residents interacting with staff, other residents & visitors? Yes 5. Did staff respond to or interact with residents who had difficulty communicating or making their needs known verbally? Yes 5a. Did staff members wear nametags that are easily read by residents and visitors? No 6. Did you observe restraints in use? No 7. If so, did you ask staff about the facility’s restraint policies? (note: Do not ask about confidential information without consent) NA Resident Living Accommodations Yes No N/A Comments/Other Observations (please number comments) 8. Did residents describe their living environment as homelike? Yes 8. All rooms that were observed appeared neat and tidy. 10a. Meds are kept in a closet which was locked at the time of our visit. 10b. Shared bathrooms, yet clean and uncluttered. 10c.One closet was unlocked although did not appear to contain any hazardous materials. 9. Did you notice unpleasant odors? No 10. Did you see items that could cause harm or be hazardous? No 10a. Were unattended med carts locked? NA 10b. Were bathrooms clean, odor-free and free from hazards? Yes 10c. Were rooms containing hazardous materials locked? Yes 11. Did residents feel their living areas were kept at a reasonable noise level? Yes 12. Does the facility accommodate smokers? No 12a. Where? (Outside / inside / both) 13. Were residents able to reach their call bells with ease? NA 14. Did staff answer call bells in a timely & courteous manner? NA 14a. If no, did you share this with the administrative staff? NA Facility / date: Adorable Senior Living (5/11/2017) Resident Services Yes No N/A Comments/Other Observations (please number comments) 15. Were residents asked their preferences or opinions about the activities planned for them at the facility? Yes 15a. Activity calendar included active choices such as “move and groove”. 15b. No activities scheduled as visit occurred during mealtime. 17. Appeared that all residents were being served the same meal. 17a. Observed one resident having dinner in her room. 17b. Residents indicated that the food was good and servings were satisfactory. 19. Activity calendar indicates a religious service on Sundays. No indication who conducts the service. 20. Small resident population with a variety of physical and mental health needs which may limit the need/benefit of such a council. Staff appear extremely attentive. 15a. Was a current activity calendar posted in the facility? Yes 15b. Were activities scheduled to occur at the time of your visit actually occurring? No 16. Do residents have the opportunity to purchase personal items of their choice using their monthly needs funds? Yes 16a. Can residents access their monthly needs funds at their convenience? (#16 and 16a pertain only to residents on Medicaid/Special Assistance. NHs $30 per month. ACHs $66 minus medication co-pay and full cost OTC drugs) NA 17. Are residents asked their preferences about meal & snack choices? (Adult Care Home residents should receive snacks 3X per day. Nursing Home residents should be offered snacks at bedtime.) NA 17a. Are they given a choice about where they prefer to dine? Yes 17b. Did residents express positive opinions regarding their dining experience (the food provided)? Yes 17c. Is fresh ice water available and provided to residents? 18. Do residents have privacy in making and receiving phone calls? Yes 19. Is there evidence of community involvement from other civic, volunteer or religious groups? NA 20. Does the facility have a functioning: Resident’s Council? Family Council? No Areas of Concern Exit Summary Are there resident issues or topics that need follow-up or review at a later time or during the next visit? 1. Correct Ombudsman name on resident’s rights poster. 2. Ensure no hazardous materials are kept in the unlocked closet. 3. Ensure staff wear name tags. Discuss items from “Areas of Concern” Section as well as any changes observed during the visit. Give summary of visit with Administrator or Supervisor- In-Charge. Does the facility have needs that the committee or community could help address? Committee met with Ms. Ogbonna pre- and post- visit, in addition to Louise Murphy, Administrator upon exit. They were both present throughout the majority of our visit (given that it was dinner time and it’s a small facility), so were privy to much of the discussion. Generally, we conveyed that the visit was positive and most residents reported satisfaction with their care and environment.