HomeMy WebLinkAbout2018-238 AMS - CCG Systems Faster Asset SolutionsNORTH CAROLINA ORANGE COUNTY (Departmental Use Only)
TITLE AMSFleatM9mt
FY 2018
SERVICES AGREEMENT OVER $90,000.00 RFPJRFO
This Services Agreement (hereinafter "Agreement'), made and entered into this 1" day of July,
2018, ( "Effective Date") by and between Orange County, North Carolina, a political subdivision
of the State of North Carolina (hereinafter, the "County ") and CCG Systems, loo., dba FASTER
Asset Solutions (hereinafter, the"Providee).
WITNECSFTH:
That the County and Provider, for the consideration herein named, do hereby agree as
follows:
1. Services
a. Scocecf Work.
i) This Services Agreement ( "Agreemenf� is for professional services to be
rendered by Provider to County with respect to: Fleet Management Information
System and associated services.
ii) By executing this Agreement, the Provider represents and agrees that Provider is
qualified to perform and fully capable of performing and providing the services
required or necessary under this Agreement in a fully competent. Professional and
timely manner.
iii) Time is of the essence with respect to this Agreement.
iv) The services to be performed under this Agreement consist of Basic Services, as
described and designated in Section 3 hereof. Compensation to the Provider for
Basic Services under this Agreement shall be as set fact herein.
2. Responsibilities of the Provider
a. Services to be provided. The Provider shall provide the County with all services required
in Section 3 to satisfactorily complete the Project within the time Institutions set forth
herein and in accordance with professional standards,
b. StandardofCare.
i) The Provider shall exeroise reasonable core and diligence in performing services
under this Agreement in accordance with generally accepted standards of this type
of Provider practice throughout the United States end in accordance with
applicable federal, slate and local laws end regulations applicable an the
performance of these services. Provider is solely responsible for the professional
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quality, accuracy and timely completion and/or submission of all work rented to the
Basic Services.
ii) Provider shall be responsible for all ernrs of its agents, contractors, employees, or
assigns in the performance of the Agreement Provider shell coned any and all
material errs at no additional cost to the County.
iii) The Provider shall not, except as otherwise provided for in this Agreement,
subcontract the performance of my work under this Agreement without prior
written permission of the County. No permission for subcontracting shall create,
between the County and the summ mentor, my contract or my other relationship.
iv) Provider is an independent commerce of County. Any and all employers of the
Provider engaged by the Provider in the performance of any work or services
required of the Provider under this Agreement, shall be considered employees or
agents ofthe Provider only deal not ofthe County, and my and all claims that may
or might prise under any workers compensation or other law or contract on behalf
of said employees while so engaged shall be the sole obligation end responsibility
of the Provider.
v) If activities for which the Provider is responsible related to the performance of
this Agreement require specific licenses, certifications, or related credentials
Provider represents that it and/or its employees, agents and subcnntmchers
engaged in such activities possess such licenses, certifications, or credentials and
that such licenses certifications, or credentials me cwrent, active, and not in a
sate of suspension or revocation-
3. Basic Services
a. Basic Services
1) The Provider shall perform as Basic Services the work and services described
herein and as specified in the Provider's Response to the County's Request for
Proposals or Request for Qualifications (the WP" "UP Number 5243
for "Flee[ Maintenance Software" issued November 22" 2011, and me Provider's
General Agreement, which are fully inrorpoMed and integrated herein by reference
together with Apartments: Abashment A - Paster Asset Solutions - FantdWeb Geteral
Agreement; Attachment B - Faster Assn Soldiers - SOW Payment Milestone Annual
Upgrades; Attachment C - Faster Asset Solutions - Safiware Upgrades & Support
Agreement, Attachment D - Faster Asset Solutions - Softwarre Lieense Agreement,
Attachment E. Fester Asset Solutions - Certificate of Insurance . In the event a term or
condition in any document or attachment concocts with a term or condition of this
Agreement me term or condition in this Agreement shall conduct. Should such conflict
x the priority of documents shall he as follows: This Agreement, Provider's General
Agreement together with adder na, and the Provider's Response to the County's UP
together with attachments.
ii) The Basic Services will
be performed
by the
Provider in
accordance with the
schedule doliflud in Attachment
It
Faster
Asset Soluti
nt
Milestone Annual Operates
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iii) Should County reasonably deremunethat Provider has not met the Milestone Dates
established in Section 3(a)(ii), County shall notify Provider of the failure to meet
the Milestone Date, The County main Provide the Provider seven (7) days to cure
the breach. County may withhold the accompanying Payment without penalty
unlit such time as Provider cures the breach. In the alterative, upon Provider's
failure to meet any Milestone Date the County may modify the Milestone Date
schedule. Should Provider or its representatives fail to cure the breach within
seven (7) days, or fell to reasonably agree to such modified schedule, County may
immediately terminate this Agreement in writing. without Penalty or incurring
further obligation to Provider. This section shall not be interpreted to limit the
definition of breach to the failure to meet Milestone Dates.
4. Duration of Services
a. Tem. The tern of this Agreement shall be from 7 /12018 to 6/302028.
b. Schedulinam'Services
Q The Provider shall schedule and perform its activities in a timely manner so as to
meet the Milestone Dates listed in Section 3.
ii) The Commencement Date for the Provider's Basic Services shall be July Is, 2018.
5. Compensation
Compensation for Basic Services. Compensation for Basic Services shall include all
compensation due the Provider from the County for all services under this Agreement.
The maximum amount payable for Basic Services is Two hundred twelve thousand
fore hundred fifty nine Dollars ($212,459.00 (year 1: $99,999.00; yew 2: $11,070.00;
year 3: $11,402.00; year 4: $11,744.OQ year 5: $12,096.00; year 6: $12,459.00; year 7:
$12,833.00; year 8: $13218.00; year 9: $13,615.00; yew 10: $14,023.00 }). In the event
the amount stated on an invoice is disputed by the County, the County may withhold
payment of all or a portion of the amount stated on an invoice until the parties resolve
the dispute. Payment for Basic Services shall become due and payable pursuant to the
SOW attached to Provider's General Agreement.
Additional Services. County shall not be responsible for coats reamed to any services in
addition to the Basic Services performed by Provider unless County requests such
additional services in writing and such additional services are evidenced by a written
amendment to this Agreement.
6. Responsibilities of the County
a. Cooperation and Coordination. The County has designated (Jeff Thompson) to act as
the County's representative with respect to the Project and shall have the authority ne
render decisions within guidelines established by the County Manager and/or the County
Board of Commissions and shall be available during working hours as often as may be
reasonably, required to render decisions and to famish information.
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7. Insurance
a. General Requirements. Provider shall obtain, at its sale experts, Commercial General
Liability Insurance, Automobile Insurance, Workers' Compensation Insurance, and
such insurance requirement as described in the Orange County Risk Transfer Policy
and Orange County Minimum Insurance Coverage Requirements (each document is
incorporated herein by reformism and may he viewed at
htto: / /www.omneec unlvnr .aav /deaanments /aurehaslme division /rvntractsaha.) Provider
shall not commence work until such insurance is in effect and certification thereof has
been received by the Couvty's Risk Manager.
g. Indemnity
a. Indemnity. The Provider agrees, without limitation, to defend, indemnify and hold
harmless the County from ell loss, liability, claims or expense, including attorney's Ices,
arising out of or related to the Project and arising from property damage or bodily injury
including death to any Person or persons caused in whole or in pmt by the negligence or
misconduct of the Provider except to the extent same are caused by the negligence or
willful misconduct of the County. It is the intent of this provision to require the Provider
to indemnify the County to the fullest extent permitted under Nardi Carolina law.
9. Amendments to the Agreement
e Changes in Beals Services. Changes in the Basic Services and entitlement to additional
compensation or a change in duration of this Agreement shall be made by a written
Amendment to this Agreement executed by the County and the Provider. The Provider
shall proceed to Perham the Services required by the Amendment only after receiving a
fully executed Amendment from the County.
10. Termination
a. Termination for Convenience of the County. This Agreement may be terminated without
cause by the County send for its convenience upon seven (7) days prior written notice to
the Provider.
b. Other Termination The Provider may terminate this Agreement based upon the County's
material brown of this Agreement; provided, the County has not taken all reasonable
actions to ma dy the breach. The Provider shall give the County seven (7) days' prior
written notice of its intent to terminate this Agreement forecast.
c. Com ensation After Terminafon.
i) In the event of termination, the Provider shall be paid that portion of the fees and
expenses that it has eamd to the date of termination, less any costs or expenses
incurred or anticipatel to be incurred by the County due to ernes or omissions of
the Provider.
ii) Should this Agreement be terminated, the Provider shall deliver to the County
within seven (7) days, at no additional cost, all deliverables completed and paid for
prior to termination including any electronic data or files relating to the Project.
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d. Waiver. The payment of any sums by the County under this Agreement or the failure of
the County to require compliance by the Provider with any provisions of this Agreement
or the waiver by the County of any breach of [his Agreement shall not constitute a
waiver of any claim for damages by the County for my breach of this Agreement or a
waiver of any other required compliance with this Agreement.
e. Suspension. County may suspend the Basic Services and this Agreement at any time for
County's convenience and without penalty to County upon three (3) days' notice to
Provider. Upon airy, suspension by County, Provider shall discontinue the Basic Services
and shall not resume the Basic Services until notified to proceed by Comply. County
will, however, he responsible to Provider for the mamrmble fees associated with the
services provided up an the point when such notice is provided, even if an associated
milestone has not been reached.
11. Additional Provisions
a. Limitation and Assfidire . The County and the Provider each bind themselves, their
successors, assigns and legal representatives to the terms of this Agreement. Neither the
County nor the Provider shall assign or transfer its interest in Us Agreement without the
written consent of the other.
It. Governing Law. This Agreement and the duties, responsibilities, obligations and rights
of respective parties hereunder shall be governed by the laws of the State of North
Carolina
c. Compliance with Lews. Provider shall at all times remain in compliance with all
applicable local, state, and federal laws, rules, and regulations including but not limited
to all state and federal anti - discrimination laws, policies, rates, and regulations and the
Orange County Non - Discrimination Policy and Orange County Living Wage Policy
(eacb policy is ncorporated herein by reference and may be viewed at
htm:// www. o=g mountvne .nov /deogtments/ourchasne divi rn/conraetsoho.) Any
violation of this raluirtment is a breach of this Agreement and County may immediately
terminate this Agreement without further obligation on the pan of the County. Thin pompeph is
not intended to limit and does not limit the definition of breech to discrimination. By executing
Nis Agreement. Provider affirms that Provider and any subcontractors of Provider are and shall
reason in compliance with Article 2 of Chapter 64 of the North Camlina General Statutes. By
excreting this Agreement Provider certifies that Provider has not been identified, and has no
mi lined the services of any agent or subcontractor identified, m the list created by the State
Treasurer pursuant an G.S. 147 - 86.58. By executing this Agreement Provider certifres that
Provider has not been identified, and has not utilized the services of any agent or subcontractor
Identified, on the list created by the State Treasurer pursuant to G.S. 141- 86.81.
d. Dismce Resolution Any arW all suits or actions to enforce, interpret or seek damages
with respect to my Provision of, or the performance or non- perforommuc of, this
Agreement shall be brought in the General Court of Justice of North Carolina sitting in
Orange County, North Carolina. It is agreed by the parries that no other court shall have
jurisdiction or venue with respect to such suits or actions. Binding arbitration may not be
initiated by either Party, however, the Parties may agree to nonbinding mediation of any
dispute prior to the bringing of suit or action.
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e. Entire Ann ement. This Agreement, together with the RFP and its attachments and the
Proposal and its attachments, represents the ochre and integrated agreement between the
County and the Provider and supersedes all prior negotiations, representations or
agreements, either written or oral. This Agreement may be amended only by written
instrument signed by both parties. Modifications may he evidenced by facsimile
signatures.
I. Seveab'I'N. If any provision of this Agreement is held as a matter of law m be
unenforceable, the remainder of this Agreement shall be valid and binding upon the
Parties.
g. Ownership of Work Product Should Provider's performance of Us Agreement generate
documents, items or things that are specific to this Project such documents, items or
things shall become the property of the County and may be used on any other project
without additional compensation to the Provider. The use of the documents, items or
tldngs by the County or by any person or entity for my purpose other than the Project as
set forth in this Agreement shall be at the fail risk of the County. Such Work Product
does not include any software provided or developed by Provider.
h. Non- Appremiation. Provider acknowledges that County is a governmental entity, and
the validity of this Agreement is based upon the availability of public funding under the
authority of its summary mandate.
In the event that public funds are unavailable and not appropriated fen tbe performance of
County's obligations under this Agreement. then Ibis Agreement shall automatically
expire without penalty to County immediately upon written notice to Provider of tine
unavailability and non - appropriation of public funds. It is expressly agreed that County
shall not activate this non-appropriation provision for it convenience or to circumvent
the requirements of this Agreement, but only as an emergency fiscal measure during a
submarfial fiscal crisis. In the event of a change in the County's statutory authority,
mandate and/or mandated functions, by state and/or federal legislative or regulatory
action, which adversely affects County's authority to continue its obligations under this
Agreement, then this Agreement shall automatically terminate without penalty to County
upon written notice to Provider of such limitation or change in County's legal authority.
i. Si_ lag at laves. This Agreement together with my amendments or modifications may be
executed elecunnically. All electronic signatures affixed hereto evidence the cement of
the Parties to Milian electronic signatures and the intent of the Parties to comply with
Article I IA and Article 40 ofNonh Cmpfina General Statute Chapter66.
j. Notic er. Any notice required by this Agreement shall be in writing and delivered by
certified or registered mail, return receipt requested to the following:
Orange County Provider's Name & Address
CCG Systems, Inc. FASTER Asset Solutions
Attention: Jeff Thompson Attention: Commas
P.O. Box 8191 760 Lyunhaven Parkway, Suite 203
Billsborough, NC 27278 Virginia Beech, VA 23452
ISIGNATURR PAGE TO FOLLOW]
RwuW tan a
M WITNESS WIOEEEOF, the Parties, by and through their authorized agents, have hereunder
set their heads and seal, all as of the day and year that above written.
ORANGE COUNTY: CCG SYSTEMS, MC.:
By rim BY:
Jce Healey, CEO
aMro] 1W17
Attachme st A
GENERAL AGREEMENT
CCG Systems, Inc., die FASTER Asset Solutions, hareirufterrefned to as "FASTER "agrees to grant w
Orange County, NC, haveratter ref redw ar "CUSwmq" and Customer agrees m accept from FASTER in
accordance with the f m
nowing turns and cutMitions as detailed in the attached schedules (collectively, the
- Agreement "). More specifically, Armstrong B includes a detailed Statement of Work (SOW), essowbad
pricing and payment terms.
I. CommercialoR- tlwshadfand Cusmm Deliverables:
a. Definition of a Commercial- oft -the -shelf Software (COTSk
This Agreement may have custom work product, which is distinct and separate from the COTS
software. Ctutom work, if my, will be listed in Attachment B. There are also several COTS
wRwme products that ate sold separately (FASTER Web, MotruPool, Dashboard, Standard Fuel
Import, Batmde, etc.). Therefre, ifthe product is not specifically listed in Annulment B, no license
rights arc conveyed. As FASTER Web is a COTS system, the underlying software consists of
standardized progmms(i.e., pre- built). As such, this Agreement takes precedent over any other
agreement between FASTER and Customer.
The COTS Software undergoes its own development cycle separately and distantly fiom the
implementation among. This means that no Requirements Gathering; Requirements and Design
approval, Gap Analysis, Testing and development work is done on FASTER COTS Software in
co junction with this agreement. However, custom development and testing will be done in
conjunction with the custom work noted in Attachment B.
Whatever COTS software, custom work end converted data are listed in Attachment B as work
product, will he deployed together to form a "Soft Go Live" instance. If there is additioml work
product that is to be delivered separately (after the initial polive) that will be specifically listed in
Attachment B. The Soft Go Live instance In tested in the FASTER dada center and then deployed f
the Customer's single environment that serves as the Customer's test environment during the
implementation and will become the production environment upon go -live. This perar m the
Customer to perform whatever teals it deems necessary in the later environment to which it will
have access. The Customer having one environment through the life of the implementation that will
be promoted to production is a critical aspect of quality control that is a disfinctly important pat of
Me FASTER COTS implementation process. And deviation from this may lead to addition cos[. This
process elm reduces Customer IT expenses
While Custom work product (if any) is built to specific cusomer- identified specifeations, the
nature of COTS software requires that FASTER will nut provide custom modifrcafon, code changes
or database structure changes an any COTS software since this could edversely agent other
customers. FASTER does enhance the COTS mfiware as part of its normal life cycle hosed on
customer input from its mare then 370 customers, market research and ou-staff gad professionals.
Based on me CATS "turn of FASTERS system, FASTER will not be engaging outside contractors
W provide services under this Agreement. Thus, any divemiy requimm n%and/or programs
mandating engagement ofc rain thiM -putty service pmvkem ere inapplicable m this Agreement.
Additionally, as FASTER provides a rogware mludan that is an intangible product, all
environmental programs identified anchor required by Customer are also inapplicable w this
Agreement.
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It. Integrations R Business Intelligence Work Approvals A Testing:
This work represents integrations and business intelligence for which the Customer has provided
specifications. The following process will be followed to ensure that reliable work is delivered as
pan of the implementation:
If the Customer has opted in the SOW to use an existing document or file (such as an existing
report) as a template for she wore to be done, in under to avoid the cost and time involved in fire
creation of written requirement, there will not be a requirement approval process outside of what
documented in the SOW.
Or if the SOW calls for requirement b be documented during rise implementation: After due
Customer provides the following documentation, FASTER will create an extensive Requitement
Document for the Customer to approve. This document will enable the Customer to have certainly
about what it requires fora successful customi odon.
Documents to he provided by Customs:
• In the case of a Custom Report, a mockup in Excel or similar table.
• In the case of an Integration, a Dam Flow Map which will show the date the Customer warns to
import anchor "pd.
• A written summery of.
o Execution of me integration: How should the integration be executed? For example, would it
need to be ran menualy or scheduled an run aummatiodly.
o User Interface: Will a user interface be needed? Ifa%what arc the key element needed in the
user interlace?
o Enor Handling: How should errors be logged? Are there any specific enam or failures that
could occur that would need the integration m trotify the Customer aboo4
o Special Considerafians: Are there any additional business rules or special considerations that
me Customer could not show in the dam map Nat the integration needs or meet?
After receipt of the above, FASTER will create a Requirement Document for the Customer's
approval. Once the Customer approves the Requirement, FASTER will begin and complete
development and testing. And then the emtom work product will be delivered with Ne COTS
component in the farm of the Soft Go Live noted above.
The Customer may choose m do whatever testing h deems necessary on the custom work during
the implementation in due Customer's implementation environment (more below related m
envircurnmenift. Those tasting costs will be beme by due Customer and administered by the
Customer. FASTER will provide m the Customer my and all of due test cases which FASTER has
already performed during it testing as of charge to use at the Customer's expense.
c. COTS Soflwom Approvals & Testing:
As a result of the nature of COTS system, due Implementation of the COTS wfiwure components
will not require me Customer or FASTER ro do test plan approvals, requirement documentation
approvals, Gap analysis or Gap analysis approvals.
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The Customer my choose to do whatever testing it deems mosesery on the COTS software
components during the implementation in the Customer's implementation environment (mom below
related to environments). These testing come will he home by the Customer and administered by the
Customer. FASTER will provide to me Customer any of the 50,00+ test cases which FASTER how
already performed during its normal COTS release cycle free ofcharge to use at me Customer's
expense
d. Dam Conversion Testing:
If noted in Amerman R, FASTER will perform data w services: If data conversion
services are provided, FASTER will perform data validation testing that validates the accuracy of the
dam FASTER loads into the Customer's FASTER Web database against the data provided by me
customer and confirms the Customer's dam in the FASTER Web databm meets the business rules
Of FASTER. Once FASTER has completed data validation testing intensity, FASTER will provide
me Customer a Soo Go Live copy of the database that contains the dam FASTER loaded. The
Crammer can than perorm whenever due diligence it deems necessary he validate this date in the
Comment's implementation envimnmmL If the Customer chooses it can redundantly perform some
or all of the same Will Validation mats cases FASTER performed. FASTER will provide data
validation rest rases for the Customer m tau free of charge. All Customer data testing will he
performed by the Customer at the Customer's expense. Any dam defects the Customer finds and
reports during its implementation testing that is found to be the result of FASTER's work will he
committed by FASTER.
2. Change Requests
a. COTS Addans: Change Requests to will COTS addon components eon be done any time up to
the time of the installation ofthe COTS components included in the SOW or after the On Live
and mere will only be the added costs which relate madding those components and any added
Implementation tusks, such a training.
E. Change Requests for Custom Work: The Customer may make a change recuest(s) for custom
work, many time, in writing and submit to FASTER's Implementation pr jeer Manager.
FASTER will provide me Customer with a written estimate ofrall toss amber time delay
resulting from the change requesels). It is understood by me parties that change requests men
occur after the Customer tars approved the Requirements Dmeument may lead en higher cast end
time delay due to the fuel that FASTER may need W rewrite the Requirements Document, re -do
the approval prec ss, re-work code or latest+ The Customer will review, and modify if martian
FAVER's written response to change militants) and notify FASTER in wrung whether it wants
to proceed with the change mqucst(e).
3. Taxes
Micas and fees are exclusive of all federal, slat, municipal, at other govemmenq excise, sales, use,
cureational, or like taxes now in home or minted in me future and, therefore, pricy are subject to
an Increase equal in amount to any tax FASTER may be required W collect, or pay, upon me ale or
dctivery of items purchased or licensed. Ifs certificate of exemption, or similar document or
proceeding, is to he made in order no exempt the able from sales or use tax liability, the Customer
will obtain and Prim such certificate, comment or proceeding.
4, proprietary Rights of FASTER
li Namre of Rights and Title: Customer recognizes that all computer programs, system
documentation manuals, and othermuterials supplied by FASTER to Customer are subject to the
proprietary, rights of FASTER. Customer agrees that the programs, documentation, and all
information or dam supplied by FASTER, in machine - readable form sre trade scree of
amount tat] 3
FASTER, are protected by civil and criminal law, and by the law ofwpyright,we very, valuable
to FASTER, and lhattmir use and disclosure most be controlled. CusmmerfmthwuMemtaids
that opammr manuals, training aids, and other written materiels are subject to the copyright act
of the United Straus.
Title: FASTER routine title and all intellectual property rights to all programs, documentation,
information or data famished by FASTER in machine -reads ale form, and training materials.
Customer shall kmp emh tad every item to which FASTER mimics title free and clew of all
claims, liens and encumbrances except those of FASTER; and any net ofCusmmer, voluntary or
mvolmtary, poisoning w crest; a claim, lien, mancumbmnne on such son item shell be void.
b. Restrictions on Customer Use: The computer imprints and other items supplied by FASTER
hereunder are for the sole use afCastomer and Customer'semplaYeWagents.
. Competitive Uses: Commor agora that while this agreement is in after or while it has
custody or possession of my property of FASTER, it will rot dimmy or indirectly hose,
license, sell, offcr, negotiate, ar contrwt m pmvide any software similwm lMt supplied
hereunder forany third party, but this clause shall not be seemed m prohibit Customer
from acquiring, for its own use, software from mirpda� o. Customer agree of at while this
Agreement is in effect, or while it has custody fen FASTER. it
will not
I. Copy or dupliata or permit anyone else to copy or duplicate, my physical or magnetic
version ofthe programs, documentation, or information punished by FASTER in
machine - readable form.
2. Create or attempt w create, of permit others to cram or world re cure. by reverse
engineer ing or object program or otherwise, the source programs, or my pan thereof,
from the object program or from other information made available under this Agreement
or othnwig, (whether mad, written, tangible, or intangible). Customer may copy for its
own mo, and at its own expense, operator manuals, training materials, and other terminal
copies made for their distribution.
r. DemoamMons. Due m the proprietary nature of FASTERS Flat Management System,
Customer agrees not he demonstrate or show this system to any competroo, or consultants
that wok with competitors, of FASTER.
e TranderAimvnsion of Rights
The Customer's rights re use the programs, documentation, manuals, and other materials
supplied by FASTER under this Agreement shall not be assigned, licensed, or transferred to a
successor, affiliate or any other person, firm, corporation, ar organisation vowMaoly, by
operation or law, or in my other manner without the prior swum consent of FASTER, which
shell not he unreasonably withheld.
d. Remedies
If Customer whimpts to use, ropy, license, or convey the items supplied by FASTER hereunder,
in a contrary w the terms of this Agreement or in competition with FASTER or in
derogation of FASTER's proprietary rights, whether these rights we explicitly herein ended,
determined by law, or otherwise, FASTER may, in addition to other remedies available w it,
seek equitable reliefenjoining such action.
PrvuM reel]
e. Binding Effect &Definitions
The Customer twits that this Agreement binds the named Customer and each of its employees,
agemi, representatives, and perverts associated with it. gTis Agreement further binds each
affiliated organization and any Iverson, firm, corporation, or other commission with which the
Customer may enter ajoint venture or other cooperative enterprise. The tam employee means
individual on whose behalfthe Customer withholds income taxes or makes contributions under
the formal humorous contributions act or eimibr stuMes in other nations.
5. Exdonion of Imidental, Consequential and Certain Other Damages
Neither FASTER nor its suppliers stall be liable for any special, incidental, indirect punitive or
consequmfial damages wising out of me use of or inability to use the FASTER componenm or the
amount services, arthe provision ofor miluse to provide support services under this Agreement.
6. Limitation ofLigbility
Consumer agrees that FASTERS liability to Customer or any thud parry due to negligent pmRssional
acre, errors or omissions or breach of convect by FASTER will be limited to an aggregate of FASTER's
WW me.
1. Confidential Information
"Confidential Informmlon" means the terms of this Agreement, the Services, any software provided
by FASTER or Customer under this Agreement, the lowon identifiers and passwords providad to
Customer and is Aumorimd Dsem, the fees charged under this Agreement, materiels marked
confidential by Customer or FASTER and any otter information conveyed under this Agreement in
writing or orally that u designated confidential or by me circumstances in which it is provided. Each
party acknowledges and agrees met; (a) the Confidential Information constitutes trade eecreta of the
patty owning such Confidential Information; (b) it will use Confidential Information of the other parry,
solely in accordance with the provisions of this Agreement; am (c) it will not disclose, or permit to be
dimlosed, the Confidential Information of the other parry to any third parry without the disclosing
party's prior written consent. Each parry will take all reasonable precautions necessary to safeguaed the
confidentiality of the other party's Confidential Information includin& at a minimum, those precautions
taken by a parry to pimento ion own Confidential Information of a similar natore, which will in no event
be lew than a actionable degree of cent. Confidential Information will not include information that is
(a) publicly available through no fault of his receiving parry; (b) already in me other party's possession
and not subject to a confidentiality obligation; (c) obtained by the other party from any source without
breach of any obligation of wnfidwattlay; or (d) independently developed by the other perry without
reference to the disclosing party's Confidential Information. Either perry may disclose such
Conftdenful Information as at required to be disclosed by order of a court or other governmental entity;
provided reasonable notice is given to the party owning such Confidential Information so that such parry,
may chdlenge the disclosure or obtain a protective order or other equitable relief The obligations in
this section as to Confidential Information shell continue for a period of five years following termination
of this Agreement.
8. Term and Terminated
The initial term ofth is Agreement shall be for one year from theEffective Date. ABar expiration of the
initial term, Customer's Servieec included in this AgrcemeM shall automatically renew for suc"ohm
no-yw swivels the initial ream and each renewal term, a "Term ^) unless either party provides wrinen
notice ofno r- renewal at least 60 days prior M commencement of the applicable renewal term. Tbe costs
for Services in this agreement will increase by 3 % (three percent) much year The parties will work in
good faith to allow for each party to unwind this relationship if nomination access
fleu®N 10117 5
a. Termination by FASTER
FASTER shall have the right, upon nonce to Customer, In reanimate this Agreement if. (a)
Customer Me to pay FASTER any amount due hereunder and such failure to pay is not cured
within 30 days following FASTER's notice to Customer of such breech', (b) Customer
materially breaches any term or condition of this Agreement, provided such breach it not cured
by Customer within 30 days fallowing FASTER's notice to Customer of such breeh; or (c)
Customer (i) manholes or suspends its busmess activities; (ii) makes an assignment for the
benefit of creditors, or becomes subject to direct control of a trustee, receiver miler
authority; or (iii) becomes subject 0 any bankruptcy or insolvency proceeding under federal or
state statutes.
In. Termination by Customer
Customer will have the right, upon entice m FASTER, to marinate this Agreement if (a)
FASTER is in material breach of this Agreement and FASTER fails to money such material
breach within 30 days of its receipt of such notice, (b) m provided by Section 3(Q of
Attachment C; (c) FASTER (i) continues or suspends I¢ business activities; (ii) makes an
assignment for the benefit ofereddors, or becomes subject to direct control claimants, receiver
or mild mthohty; or (iii) becomes subject to any bankruptcy or insolvency proceeding under
fedeml or slate mabdes.
9. General
a. Agreement Modifications
This Agreement can he modified only by a written agreement duly executed by persons
authorized to sign agreements on behalf of Customer and of FASTER. Any variance from the
(sums and conditions of this Agreement in any order or other written notification from the
Customer will be ofno effect.
b. Entire Agreement
This Agreement mnstitutcs the entire agreement among the Parties, and my prior understanding
or represenmtion ofany kind preceding the data ofthis Agreement shell not be bindingon any
party except to the extent incorporated in this Agreement.
c. No Other Wmanties outside ofthis Agreement
EXCEPT MR THE EXPRESS WARRANTIES STATED M THIS AGREEMENT, FASTER
DISCLAIMS ALL WARRANTIES WITH REGARD 1'O THE FASTER PRODUCT SOLD
HEREUNDER, INCLUDING ALL IMPLIED WARRANTIES OF MARKETABILITY AND
FITNESS AND ALL OBLIGATIONS OR LIABILITIES ON THE PART OF FASTER FOR
DAMAGES INCLUDING, BUT NOT LIMITED TO, CONSEQUENTIAL DAMAGES
ARISING OUT OF, OR IN CONNECTION WITH, THE USE OR PERFORMANCE OF THE
SYSTEM.
d. Savings Clause
If my provision or provisions of this Agreement shall be held to he invalid, illegal, or non -
enfammiah; Me validity, legality, and enfrccability of the remaining provisions shall not in my
way be affected or impaired thereby.
e. Farce M jeum
HmYeatmn 8
Neither perry shall be liable in damages or have the right to terminate this Agreement for any
delay or default in performing hereunder if the delay or default is caused by conditions beyond
its ammo[ including, but not limited to, Acts of God, Government restrictions, w
insurrections and or any other causes beyond the reasonable mount of the parry whose
performance is appealed.
L Limitation Period([ years)
No action, regardless of form, arising out of this Agreement may he brought by either party
ore Man three (l) years after Me muse of action has seem, or, in the cmc of non - payment
more than three (S) years from the date of Me had Payment
g. Public Agencies
With FASf 's approval, this Agreement may be extended for use by other municipalities and
govemmem agencies of my sum. Any such usage by oMer municipalities and government
agencies must be in accord with the ordinance, charter, anchor miss and regulations of the
respeative political wary. Special dismantle provided to Customer will not necessarily apply to
other customers Customer duce not accept any responsibility or involvement in the purchase
onions or mnlrecls issued by other public agencies.
It. Governing Law
This Agreement will be governed by the laws of the Slam of Virginia. The Customer
acknowledges that it has read this Agreement, undemtands it, and agrees to be bound by its
terms and conditions. Further, Me Customer agrees that it is Me complete and exclusive
statement of Me agreement between the parties, which supersedes all proposals or prior
agreements, Orel or written, and all other communications behvean Me parties arguing to Me
subject miner of this Agreement.
i. Software Fspnw
The sourec code to all FASTER Fleet Management mftware is kept in a assure resole site
location. An escrow account may be established specifically for the Customer with Me FASTER
Escrow Agent. A setup fee and an annual maintenance f for this escrow account will apply.
However, FASTER, in Me event Mat it is no longer able N support, emence, and punter number
the saftwore fisted in Attachment If FASTER will make available FASTER source code for
softwom listed in Annulment R to all customers who are active and up to date on Met support
service Agreement with FASTER.
Pevlrel 10117
(Cuslomermmme):
Title:
Dale:
w km earn
AGREED TO:
CCG Systems, Inc. DBA FASTER Asset
Solutions:
Title:
Date: L —..{ S -/0
Armament B: Statement of Work, Pricing & Payment Terms
Contents
Pricing and SOW ................................................................ ...............................
2
Payment Schedule by Milestone .....................................................................................
..............................8
AnnualUpgrades and Support Cos1e ..............................................................................
..............................9
Optional Software, Add -we at Services
10
Payment Schedule By Milestone for Cmmm Work.. .................................................................................
12
Nonni fwrr
Pricine & SOW
FASTER ® Statement of monk (erm),
Pricing &Payment Terms
FATTER Asset Solutions
100% Employee-Owned
Created Far:
Orange County, NC
Date:
May 16, 2018
Senior SoM1wars Consultant:
Steve Specht
Pricing in this proposal is valid for 120 days.
Qty Description
Cost
FMIS Core COTS syndrome
'
001 - software Cost! Standard Above Assets:
We price Includes up to quantity listed standard give assets
350
(which are denned as originally at $5000 or greater and
Eys,0o0
above). Faro addlNonal asset In be $100.00.
This Includes one Instance of Me FASTER Web Application wish
one database.
0128 - Software Cott: Non - Standard Adive Assets:
100
Thus sow Includes up W the quantity llssed non -star ard goes
foods (whlcr are dented as originally valued at lea Man
§2,SDD
$5000 and more than $SOD). Each Non - Standard Asset mrt A
25% of me quote Standard Asset cast.
050 - Wanted Named Accounts:
1
Included
Unlimited user access (named accounts) Included.
COTS Addrons
207nc - Dashboard Add -on:
Provides 20 standard mebl¢ that monitor fleet Money
1
performance measures. me dashboards have powerful
connguratlon capability A enable effective display of data. They
610,000
re also drillable In that you can dl& and MOM Into Me data
presented by the dashhoa d. And Me Dashboards are role -
based so Most You can onpower boom based on Melt min.
oom IMi
ReMa]IR'IT
300 - single Vendor Fuel Import
The Fuel Import (FI) Is a COTB add -on. rc Is a robust Yet
Inexpensive way W Import data from a Fuel System Vendor
(FN). R requires slgnlflmnt configuration and homes by
FASTER. Below are Important Items the customer will need to
provide for FASTER W configure, test and deploy:
1. FSV Wei Fle layout Definition - 1115Is Me layout for Me
expert file you plan on receiving regularly from your FSV. It
defines your Nei export file's columns, makers and /or
dellmltem(if used).
2. Fuel System Export Flies - Ilve production export files from
1
Me Nei system, Including Me complete disbursement
$5,000
transaction data. A minimum of 100 transactions will be needed
for proper OWN. The export files generated from your FuN
system must be flat files, not reports, and not generated In
Mlecoo t Excel. It Is Important you ensure your Fab does not
change MIS export file as any oranges my require atltll0onal
mnflguration and testing.
3. Completed FI- Customer Configuration Form -ThIs Is a
detailed farts Mat assets you In providing all the Information
required for the FI to be mnfiguretl and tested properly.
(ThIs FI does not Import Site & Dispenser Information. You can
add the Importing of Site & Dispenser data to Me Fl for an
additional (12,500) cost.
311 - FASTER Web Generic Inventory Import umgty
(Walker /NAPA)
This CONS Interface permits a Customer M Impart Inventory
data. For example, you can use Mls to Impart parts data can
vendors who manage your parts storerooms. You will want to
proWde scar vendor Me export Rle requirements and get their
mnflmratlan Mat they can provide an export file that mcets the
spalfiwtlons. FASTER can provide Me export Ole spetlfickWon
document Nr Mls uti0ly.
( %ease soh: This Import Is designed for vended and
customers who prefer or are limited No a dally batch update of
Inventory. O you prefer real-time, Importing or entering of
Inventory data, you may want N buy FASIER's API add -ons
Instead of mis ImpmG FASTER has sophisticated ARE; Mat can
handle a broad aday, of Integration needs. FASTER, your R
staff or Me other vmtler can build mlddkware Mat can enable
FASTER's APIs to consume and pass data to and been your
vendor.)
1
This Import consists of two main components:
$9,000
1. A FASTER Web add -on applical Mat reWeveS an export
file provided by your vendor ram a designated Rle Iomdon,
SFTP, or FTP slh and Imports Me data Into FASTER Web. The
vendor Moved export file will need to contain Items Issued by
Me vendor for the previous clay and credits to work orders for
Me previous day.
-A record with a fieltive Selling price will be treated as a
Issue.
-A record with a negative Selling Price *11 be treated as a
work other billing adjustment.
2. A special Wagon of Me work order annp which Includes (but
Is not limited to) a work order number, [eUnlclan Idenbfler,
and reWir Identifier. Vendor personnel must enter this data Into
M¢Ir ryshm In depreciation wIM Me Item Mat Is being Issued so
Me Vendor's expert file ten pass that ads. ThIs data needs to
Men be Included In me vendors expert Ole so MIS Import MARY
can emaximum Me Item M Me forted work ocher, r iy and
[eNetlan.
ReMa]IR'IT
Favowlichr
Wow am additional things to wnslcer:
—The utility Mil create an order and a rerelst line Item for
each Rem Maus Issued. This mamtalns Important business
Mies In FASTER Web without requiring additional manual
Intervention.
—your vendor will need to leentlry each store main as mat
Items issued from me vendor man file will be associated with
Me FASTER Web ingWOOm.
- -If you have a vendor who manages your Inventory be aware
MaL Using was Import may require process changes, So It Is
Mportant that you gain agreement with the vendor prior to
purchasing this Import you may want to provide your vendor
We FASTER spMUCatlan document, so Mat vendor can coral m
Mey can provide all that Is needed.
—Use of this Import will moor In the vendor's powers being Me
system that maintains Inventory levels Instead of FnSIEA Wm.
If you desire to maintain Inventory levels In FASTER Web, you
would want to purchase FASTER'%API and mlddleware services
Instead of this Import . By using Me APIs, you can enable a
vendor to be able W pass dam In such a way Mat FASTER Web
Iran maintain a shadow Inventory so FASTER Web users can see
stock mat Is on -hand through FASTER Web. If Me part vendor
will not do Mls, the other sigmas Is W maintain Inventory in
both systems by requiring Me vendor's staff to dual Input data
In their sysi and FASTER Was (We don't recommend this
last codes, but if you already have a parts vendor that has
L ad mmgraoon capablllty, this may be on option worth
eerin .
Data Services
I
saga - Level I Data Conversion and Testing'.
Equipment Binh CeMfiutes, Faris Birth Certificates, Vendor
Birth Certiftcal Employees/Users Records. Tds product
1
buboes a umlry and sales of pacbges to convert your data
$6,ODG
a FASTER Web database. As part of mnverslan, FASTER will
perform two types of hstlng: 1. Funmpnal stability testing to
assure mat More are no data conflicts with Me FASTER Web
bible structure; 3. Dad Validated testing Io tat that data was
nverted properly.
401a - Extraction is SQL Backlog Database:
FASTER will provide an MSSQL staging database Into WNch Me
Custorral team will map and populace Me data you expect
1
from Me farmer database. (After me Customer completes
$6,000
mapping and populatlng Me data In Me staging Database,
FASTER will execute the conversion level Me Customer chases
which Is noted below to transform the data and create a
FASTER Web structured database, FASTER will then sorrows
data validation leading.)
4ps -Dome Cleanup:
If the data In Me current system Is In need of mnemcn prior
W Me extrzmon, me msmmer will be responsible for data
moron met takes pace In Me lega[y sysem. (However, as
1
part of Me Implementation process FASTER Fleet Consultant
we
MR provide advice and guidance related to Moral co me on.) For
customers who mamtam relmble data, Mere should be no need
for data correction. Howevx, If past pmNres or flawed
nverstons perm itd Incorrect data W be en[ere l in Me
system, m Is advisable that me customer comedy this
nmat
or M Me exbamo l Process loadming.
Favowlichr
Implementation Services ® Training
500 - Project Management
1
$15,000
Project Management (under 2000 Standard Active Assets)
Slle - System Overview Meetings (SOM):
1
System overview Meadow lake place via live. remote wab-
E3,300
addresses.
based slons. They consist of e, 4 -Four meetings Met will
occur on the same day or two consecutive days where the
customer will ensure key used m able to "nucl us.
Still - Configuration Training
1
This takes plea we live, remote, web -based sessions. It
$3,300
crnsisls M two 4 -hour seaslons Net on occur an me same day
or love consecolve days. (If you bill by account-wide, there will
be a thaw session net will else take 4- hours.)
512 - System T21nbg/GO-llve:
This training Includes Me below training agenda.
See
wouse training Is hands -on, the maximum dress size Is 20
Below
attendees and Includes a single Veining location. Addi0onal
baiting sessions and trainers can be added at an additional
cast any time up to 4 -weeks Prior to your go -live.
512a- Go -OVe Week System Treating - Asset Module (4 Him):
1
$2,200
Should Include FPSIER System Adman and Aart Manager.
512b - Go -OVe Week System Troll- Maldonado Module (4
Kra):
1
$2,200
Should Include FASTER System Adman, Maintenance Monomer,
Service Writer anchor Tetlmiclan who will create work words.
512c - Go Use Week System Training - Pa25 Module is Hrs):
I
Should Include FAStrM System Mmin, Parts Staff and Palo
$2,200
Managers
5IId - Go -live Week System T21nNg - Nei Mol (1 Hr):
1
$550
Should Include FAS1EIt System Adman and Fuel perk.
512e -GO -Wa Week System Traning - Vendors ® Accounting
Modules (1.5 His):
1
$025
SM1ould Include FASTER System "min, Accounting Staff a0d
Paste Managers.
512f- Go-Live Week System Training - TeAOtlen Workstation
2
(2.5 Him):
$1,315
SM1WId Include FASIER System Adman and Technicians,
Rossin tan
slzg - GO -uva Week System Treating- Faaltronal Tralnen
(Tell:
The above VMning areas provide for one trainer the week of go
live, One Milner can prnlae one random a each of the above
hands-on, ser training sessions with Me exception of me
Technician Workstation. (Two Technician WoKIIatlon sessions
can be acmmmWatea by a single trainer.) If you determine
Mr Mining needs require additional taming ranges due W
shift work or other needs, an aaadtlonal FASTER trNmef On
Participate during me week of go live for an added cost
Therefore, IM MII be Important for you to determine Me total
umber of training sssslons and Mainers you will new In order
to Men calculate your total training nit. Each of Me above
Mining sesslms are role -based So It should be easy to
determine how many stag you haw for each tale. Typically the
IaryeA training vendors are the Technician Workstation and
Maintenance Module. Mnse remember that you may want your
Tedmichans W attend mare than the Technician WoMSGUan
training module,
1 To calculate your additional training costs: TEND
—The met (Including room, board and tavep of Me tat tralner
Is Included In the above makes.
— Travel, nom and board will be a flat test of $1,000 for each
additional Milner,
—To niMete session costs, multiply, the number of additional
Veining sessions you need of trip of me above weaken artlgrs
by Me cost of Me training module as listed above (module
session cast times how many Interns of Met module boards
you require).
—The above Mt fee for travel, mom and board of each
replacing Older as well as Me fns for Me above training
assume that "Ining sesslms will be held mnsemMely so as
to minimize the number of days a tralner would need to be at
your laterite. It also assume there Is no weekend screams. If
gaining will begin one week and expend Into Me next week, an
additional $1,000 per tralner would apply for travel, mom and
board ($1,000 flat fn per trainer Umes Me number of Wknen
week nnea ).
ewhw11017
pKmunta
904 - Shooting Discount
FASTER does not Mre outside [miners or consultants to
provide training and assistance to you when Implementing
FASTER. We use our own teem of highly experienced
professionals. This provides a mush higher guallry
Implementation than our competitors who do not maintain as
large a staff to support their elsbmere.
In addltlory because of FASTER Web's preeminence we have
experts numbers of new customers. And we attempt to give
cusldme s the maximum amount of flexibility during the
1
Implementation. As a result, we M1ave periods during th year
451
That are very busy and olbers where some of our
Implementation Team will be walling on frIIOmees and have
Idle time they can dewle A other projects. Therefore, we
offer a getup of customers this slotting discount In exchange
far permitting us to flex smme of their Implemematlon [asks
round the needs of other customers.
This flsmunt will apply should you provide a speed contact
and start your Implementation by July 3, 3018. Due to fee
Bete selectivity of bear a pD will nets to be received! or a
contract will need tc be signed by July 3, 3018 or this offer
will expire due to Hexer customers who are Interested In this
Adding discount.
Software 11, Services Total
801 - Unsecured ® Support:
Annual support Includes phone support, as well as upgrades
fair your FASTER Web ironware. Annual software maintenance
1 Is pmNaud or renewed every l3 months. Support services $11,070
apply to FASTER Web COTS System, Add-ons and
CustomlIDtons. After be Inleal regi year, support cosh
will Increase at 3% annually. (There Is no Upgrade & Support
cost until one ear ,rope contract.
Upgrates 4 Support Subtotal
R Mad 1011
Payment Schedule By Milestone
Milestone
Purchase confirmation
prrcent
Due
30%
COTS SoRware Delivery
30%
COTS Syvbm Ovardwe
20%
Delivery of converted Daft and Oe Llve
1s%
30 Dow pun Production De LNe
S%
Hourly Work: Sill" monthly
TW
Support DUO One year from Contract Signing
100%
RmeNlWn
Year
2ndueee
Year 2
611,010
Year 3
611,402
Year4
611,7"
Year 5
612,096
Year , 63 ;469
Year 3
612,633
Year 9
613,216
Year 9
613,615
Year 10
614,023
em6e1 W*7
Optional software, Aaaons a services
1
Allows user to
key In VIMS to
for new asses
1
Purchase
upgrade
Cast
B
support
COSt
ad to create or
the process
provides a
p It easier fora
$10,000
$2,000
means. It is
Is Services
s MS SQL SSAS
1011 and
e Bushes
- scanner or to
i FASTFR. Or
I access,
eta been Me
$7,500
$1,500
1 I320a- Inventory Web service A% 1 ;111,0001 $1,000
1 310b- Purchase Orders Was Service AM $6,000 $1,200
316 - Telematlo Import - Engine Maters
1 The Import will Import the following data and place It In $9,000 $1,800
responding fields for stationer use and recording:
I This Import will Import the following data and place It In $6,500 $1,300
corroupprAing adds for operation use and reporting:
Ahern.
330: TabernaO¢ N¢rt Mapping
For anstaners who have purchased an alert Import
capability (using FASTER Web's Asst pars Web
Service API or power Import), start data Is by derault
accessible In the Asst module under a tab edged
"NMS' and via the Maintenance module under Me
ac0on -Service Request ® Nvts,' and In the Technical
1 Workrtanm under the Work Order Repair screen $10,000 $3,000
"Alerts' button as well as In the M43 Alerts ® Service
Raqucc t standard report.
Thin Nart Mapping Addren provides addklnnal and
separate Nnttlonallty, from Me above by enabling Flea
Operations staff to map dashed alerts Me trigger:
1. treating a service request.
3. Sending a notification via small and or teat,
RmuN 1017 tO
i. If you map an alert to a repair cope, yet on also
wnligure alerts so alerts trigger the creation of Vending
Pau lrs.
a. you on also use this mapping tool to lEeni any
alert which you tla NOT want ha trigger any action to
mov show up on Me Alerts tab In the Asset module.
i elt Eesalpbons that are easy to mmprahend,
an provide a reference to the ME (Society of
lye imploding) codes for aces reference
:. (To use SAES codes, a separate fee will need
Id directly to SAE to purchase the license
wyl IM]
Optional
Mllmtone
Annual
Go-Live
Duce
coding
upgrade
custom
So%
81
°
Work
Totaling
Support
_
cast
333e- Custom Integration: Export: (Accounting (Tyler
Outs): General Ledger)
I
This Is an estimate far a One -way, export. The actual
$4,000
$WD
out of expert can be determined once speclnmtlwu
to Identified.
333 - Custom Integration: AMS-Molm Pad Tied
1,09 Sysem Shall bale the ability to calculate fee due
date for me vehicle to be fixed based On:
1.058- Iasuepepalr type.
1.059 - Parts nestled to fix the
1
1.060 - Work order category
$8,000
$1,600
1.061 • Date of work order veers,
Thb IS on estimate for a custom Integration, The actual
cast of Integration on be determined once
nratl0m are identifletl.
333 -Uu Integration: 1.063/2.013/3.016 /4.041
System shall have the ability to Send notification to the
pool Supervisor and support staff If me tech
y
chafir
nges the expected mmgeuon data.
$12,000
$2,400
TOO Is an eddmace for a custom degrabon. The actual
con of Integration can be determine once
a eananons are ldentinM.
333 - Custom Integrate: 3.014 System shall have
be ability to enable the supervisor to approve the
change to the expected completion data
1
§9,000
$1,600
This Is an estimate for a custom Inter atlon. The actual
cost of Intega9on can be determined once
s ellca9ons are Implied.
333 - Custom Integration: 3.015 System shall firma
the abolry to automatically send out notification W Me
clients Once be changes to the expected completion
]
date IS approved and work order Is updated.
$8,000
$1,600
This Is an estimate Or a m #om InHgnron. The actual
cast of Integration can be Bete sidned onm
etlflranons are Itlennned.
Payment Schedule By Milestone
Mllmtone
Percent
Duce
Sol at Pro act
50%
Delivery
So%
The County Is aware Nat It will be paying for and Providing all licenses needed to maintain be County am
premises emrronment net hosts FASTER Web.
Rove part
Attachment C: Software Upgrades & Support Agreement:
I. Scope: Software Upgrades& Support will consist of. (I). Upgrades to the Commercial OR the Shelf
(COTS) software and Custom soRwsre lined in Section -3; (ii). Correction ofdefeet to keep the
software in conformance with the applicable user documentation as noted in Section -4; and (iii).
Telephone support l and in Section 5.
Support will act include: d) set -up, installation, or configuration of herdwent and safiware required
for the Customer to access the FASTER mftware unless a separate honing or growers "a Service
(Seas) addendum is included in this Agreement.
To the extent Customer used a previous version of the soornme or a Racy FASTER product and
maintains that version or legacy FASTER pmdu sq this Agreement does not extend Software
Upgm lm & Support to fiat previous version or a legacy FASTER product unless specifically sound.
Software Upgrades and Support fora previous software version or legacy FASTER product will
require a separate Software Upgrade & Support Agreement at an additional cost.
2. Representative. Customer will identify bath a Representative and an altemate to he designated as
FASTER's comect(s) for communicating with FASTER concerning Support, making other requests,
or providing notice under this Agreement- Customer may change the Representative upon notice m
FASTER (other members of Customer's Team may place support calls to FASTER Support).
3. Software Upgrades:
a. All software from FASTER requires that Me Software Upgrade& Support Agreement be
renewed annually by Customer. After Be first year, Software Upgrade & Support will
aummatimilly renew unless Customer cancels per the unnaim6on provisions idmflAw
herein. Servers Upgrade & Support provides the following upgrade benefit:
i. Upgrades f the Core COTS product. Each new version release of Me specific
'Coro COTS Product;' which are included under this Agreement, are provided at no
sddM cast to Customer. As long as Software Upgrade & Support is maintained,
Customer is entitled to new version ramous of the FASTER product included under
this Agreement.
it. Upgrades to Add-on Products and Cusiomivations: All AM- an Products and
casmmia.tione will be upgraded to function with new versions of the Care COTS
Product to long as Customer continues to renew Software Upgrade & Support. And
as long as Customer remains current on Software Upgrade and Support, the
Customer may license additional add -ors.
4. Software Defects: Software Upgrades& Support covers issues or problems that are the result ofs
verifiable, replicable errors (FASTER will use all reasonable means to verify and replicate) in Be
activation ( "Verifiable FASTER DefeW). An error will be a Verifiable FASTER Deket only if it
co atimna a material failure by the software to function in accoNmce with the applicable software
documentation. This documentation includes the User Manuals for Me COTS products and the
detailed Requirements Document for which Customer signed -off for my cusicmisation.
5. FASTER Software Support Coverage: Customer will have access to FASTER's Technical Software
Support Personnel( "SOHSVere Support") during Nomad Business Hours. Far Nepurposesofthis
Agreement, Normal Business Hours are defined as )J0 sm to 6:00 pm ESTXDT, Monday through
Friday (excluding U.S. public holidays). Communications with Technical Support may be via
telephone or e-mail. In addition to fire support obligations listed above, FASTER provides
emergency phone support twenty (24) boom a day, seven (1) days a week outside of Normal
RevaeJIG17 1
Business Hours by having Support staff members on -cell for phone support for issues defined below
under "Emergency FASTER Support.-
6. Emergency FASTER Support is available when: A. The system is frozen; B. The system hem crashed
and will not recover; or C. Customer cannot process work in the system.
]. IT Support & Consulting Not Provided: Unless Customer committed FASTER to provide hosting,
FASTER Support does not include IT tasks such o hardware upgrades or changes; server operating
system at relational dmabese management system installs, patches or upgrades; backup and restore
or disoter recovery; virtual machine management server and database cluster casks, etc. (if
FASTER a providing hosting, a separate schedule will address hosting and hosting support).
S. Other Limitations on Support: FASTER will provide trouble shooting and advice related to mistakes
Customer's employees may make (data deletion, data input error, administmfive or user ono s, etc.).
As a courtesy, FASTER's Support Smffaccepts such calls and is willing to assist Customer in
aftempting to resolve such issues that arc outside the scope of support outlined in this Agreement.
As such, while FASTER stathoften is able to add value in rind cause analysis and trouble shooting
of issues that are outside ofFASTER's responsibilities, there maybe occasions when FASTER must
discontinue support effors on issues that are outside ofFASTER's rmponsibilkies to be aftenlive to
other customers' support issue.
9. Training: Support does not include mining . Live -remote training vu a web -based medium such as
GoToMeetingcan be provided fnran additional cast. FASTER also others Regional Training for an
added wet in geogrepM1ic areas where there ere cancentrafiorm ofcostomers.
Id. Customer's Raponsibilifies:
a Customer's Representative most be qualifwd and authorized ro communicate dl necessary
information, must have administrative access to the FASTER application, must have access
m the database and hardware resources to be able to perform diagnostic toting and be
available for follow -up, if required. FASTER does accept calls from Customer Staff who do
not meet the above requimments. However, resolution of some issue may require a
Customer Stith member who meets the above contain be available.
b. Customer accepts sole responsibility for any compatibility problems between the Services
and any other application software or non- cunent software programs not maintained or
supported by FASTER.
11. Submiking a Request Customer should be prepared to provide the following:
a Telephone number and alternate meNod ofwntact(i.e. email address);
b. AdocriptionofCoOme 'sprobiemorquestion;
c. Providewmencapturelsorvideolsoftbeissue;
d. The circumstances under which &a problem does or does not amug
e. Sposific error messages, enor numbers, log files and program numbers; and
I. For customers who host FASTER on their internal IT infrastructure, additional information
may be needed such use Version of the FASTER Software in use, client or server operating
systems versions, Hardware specifications, etc.
Regain tat]
12. FASTER will follow the below access to andst Customer with resolution of two=
a During Normal Business Hours, FASTER's answering of phone calls is as follows: 95% by
the third ring 99 % by Me fifth ring.
It. There is so exception to Me above during FASTER Support Team training which will occur
no ore than twice a month aM for no more than 90- minutes each. During these tearing
sessions, the response time may drop to 90 %orcans amwmd by Me fifth ring.
o. FASTER's response to email support requests during Normal Business Hours is: 95% within
three hone end 99K within one business day.
d. Once contact with a FASTER Support Team Member is established via phone or email, a
case will he around for tracking purposes and Ne supplied information will be documented
such theta Customer may request a case number for tracking purposes.
e. In order to resolve the issues on Customer's for call, FASTER's Support u structured to:
answer Customer's questions and identify log; mds or error information the Customer
needs an require and submit in ensure trouble shrot the issue durmlithat first phone call.
F. Ifthe Issue cannot be resolved in one phone call, the Supped Team Member who look the
call will diligently strive for timely rcsoluden. Iffie Support Team Member cannot timely
resolve this issue, hMffie will engage with his9ler supervisor to assign Me one to the
appropriate steRmemher for either resolution or escalation of the case to the Development
Team.
Term:
For a new customers: The term is dictated by the Statement of Work & Pricing Document
For customers migrating ho FASTER Web: The reran and cost is dictated by the Statement of Work &
Pricing Document.
For customers renewing annual Suftwore Upgrades & Support for later current FASTER
preduM: The term orthis Agreement shell W for one year from the day after the expiration of Me
previous year's Softwam Upgrades & Support Agreement. The renewal will include a3 %(three
perceng cast increase have the previous year's Software Upgndas & Support Agreement.
A lapse in Software Upgrades & Support a defined as non - payment for 6n-deys after the expiration of
Me previous year's annual Software Upgrades At Support Agreement. Should the Customer lapse in its
continuity Soflwsm Upgrades & Support by non - payment of more Nan 60 -days, renewal of annual
Safiware Upgrades & Support will heat FASTER's discretion and may equire a penalty payment and a
price that is based on current retail cost.
Customer may opt an terminate Software Upgrades & Support at the later of Me end of any one -year
term or Me term identified in the Statement of Work & Pricing.
Customer may renew Software UpgrWes & Support by paying for the next year's annual Software
Upgrades & Supped with a 3% (Mom parents) increase within 60 -days after Me end of Me previous
support period.
A customer may, at any time, license other FASTER software NM will sho have Software Upgrades
& Support fte. There will he an additional Software Upgrades & Support tee due at Me time of licensing
the additional software baud on Me associated licensing fee. That fee is determined by FASTER pro-
rating the months remaining on Me current year's Software Upgrades & Supped. And the fallowing
year's Software Upgrades & Support will include an increases reflecting that licensing and Me
commensurate 3 % (three Wreent) increase
pma.e 10117
Attachment D: Software License Agreement
1. Perpmual License:
FASTER grants to Cusmmera featured, non- emludisa, non- nensferable license to use the FASTER
software specified in Attachment Bin acceptance with the some ofthis Agreement.
2. Environment:
Customer understands That it may use FASlrU's proprietary saftware in a single environment In Nu
Agreement cur 'orchestrator is defined m a single installation (instance) of Me FASTER application and
rte FASTERdaahase. FASTER publishes specifications for each releoe of Me product. Therefore, the
first no of vemian of FASTER and each subaequent upgrade to a newer version requires that
Customer's environment comply with the minimum published spceifcetios. Failure to meet the
minimum specification puts Customer's comment ant el risk and may lead to FASTER being unable to
provide support until Customer's environment complies with the published specification.
e. SINGLE FASTER TEST/PRODUCTION ENVIRONMENT: In order to minimize cols, m well
control quality and mduce risk, there will only be aria environment through the implementation
procure. This environment, upon installation and during implementmon will be the test
environment an which If asks (system overview, configuration, testing, training, ore) will be
performed, Upon restoring a final, go -live, database, this rest environment will then be promoted
W become the production environment.
b. TEMPORARY POST -GO -LIVE TEST ENVIRONMENT: After go-live of the FASTER system,
Nis Agreement permits Customer to sand up a temporary test environment an their premises,
limited to Me following circumstances: Testing a new version of FASTER; Testing the delivery
by FASTER of any connote deliverables built by FASTER; Toting upgrades s alltor patches
Customer performs on Customer's server operating system; or database parches or upgrades; or if
Customer is replacing server hardware. This ten cavern meet man be stood up 30 -days prior to any
of the above- identified testing and must be amed off or deleted within 45 -days after any of Me
above u wmplow. (This dos not apply if FASTER is providing hating.)
c. OTHER ZEST OR DEVELOPMENT ENVIRONMENVS: Customer may have a sepanh test or
development environment Mr other purposes at any time (tog, during the implementation or after
go -lire) with payment of an additional license Be and an annual support fec.
3. Copies, Backups & Catastrophic Fail -Over.
Customer understands Nat it is able to make regular backups of all programs and data apt clone, copy or
vmaintain a mirror image oMc production environment for caashophic fail over. This includes the use of
ictual machine cloning. (Des not apply for FASTER hosted Common)
4. Software Modifications:
Customer may not modify Me FASTER software, including, but no limited m, reverse engineering of my
camponentoflbe FASTERsystem inoderto performany such modifications. Should COtomerviolam
this prevision, all warranties associated with the FASTER system are null and void.
wsw 10117
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Attachment F RFP Response
January 161 18
FASTER'
Closing Date: Tuesday, January 16, 2018 at SPM EDT
Prepared By: Steve Specht, Senior Software Consultant
FAAFH senor 501utlons
757- 623 -17M ext. 2005
5teve.sWasterasseccom
For Submittal to: Orange County, NC Department of Asset Management
Services
Purchasing
200 S. Cameron St
Hillsborough, NC 27278
rn sun na.ei •ululimu I Pnm lu[n,nxllnnxl rxwv, a „er mn I v ..,.6, nn use„
THIS PAGE IEFf DMK INTENTIONALLY
Cuuleuls
11
E4ERIFY AFFIDAVIT ....................................................................... ..............................1
13
IRAN DIVESTMENT ACT CERTIFIC ATION ......................................... ..............................3
13
EXECUTION OF PROPOSAL ............................................................. ..............................5
43
EXECUTIVE SUMMARY ...................................................... ...........................................
7
UNDERSTANDING OF PROJECT OBJEC TIVES .................................... ..............................9
48
Request For Proposal Section 10 Disclosures & Contractual Requirements Examples ........ 11
Appendix C Vendor Financial Information ........................................ ...............................
11
SECTION 4. SPECIFIC RESPONSE REQUIREMENTS ......................... ...............................
13
Specific Response Requireme nts ........................................................ ...............................
13
APPENDIX A FEATURE /FUNCTION WORKSHEET TABS .................. ...............................
43
AMS -Motor Pool Technicians .............................................................. ...............................
43
AMS -Maim Pool Supe ulsor ............................................................... ...............................
48
AMS- Support Staff .............................................................................. ...............................
52
Departments ...................................................................................... ...............................
56
NapaVendor ...................................................................................... ...............................
59
Administration................................................................................... ...............................
61
AdHoc Re porting ................................................................................ ...............................
64
General System & SecuritV ................................................................. ...............................
67
APPENDIX 8 VENDOR PROFILE .................................................... ...............................
TS
APPENDIX C VENDOR FINANCIAL INFORMATION ........................ ...............................
73
APPENDIX D VENDOR CUSTOMER BASE ...................................... ...............................
75
APPENDIX E VENDOR REFERENCES .............................................. ...............................
77
APPENDIX F VENDOR GENERAL SYSTEM INFORMATION ............... .............................]9
APPENDIX G PROJECT COSTS ....................................................... ........4....4..........I......
83
APPENDIX H INTERFACE COSTS ................................................... .......4.......................
e]
APPENDIX I CONVERSION COSTS .................... ............................... ................0............89
APPENDIX l MODIFICATION COST
APPENDIX K CLOUD SERVICE QUESTIONNAIRE ............................ ...............................
93
APPENDIX L CYBER LIABILITY INSURANCE QUESTIONNAIRE ......... ............................101
APPENDIX M FASTER STATEMENT OF WORK .- .............................. ............................103
APPENDIX N DETAILED SAMPLE IMPLEMENTATION PLAN DRAFT . ............................115
APPENDIX O FASTER WEB SYSTEM REQUIREMENTS ..................... ............................137
CERTIFICATE OF INSURANC E ......................... ............................... ............................159
5203 ADDENDUM I ...................................... ............................... ............................161
EXAMPLE CONTRACT
E- VERIFY AFFIDAVIT
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THIS PAGE LEH BLANK INTENTIONALLY
IRAN DIVESTMENT ACT CERTIFICATION
REQUIRED BY N.C.G.S.
IW- 6A6(a)
Name ofCOnuactor, Vendor or SIM=CCO Sysmtaa Inc., dine EASTER Asset Sobtiom
As oflbe date listed below, %a antremor, vendor or bidder listed above, end all subcentraemn
on limtl by the contra doq vendor or bidder @wd above, is not listed an the Float Divestment List
emitted by his Stale Treuir er fronanl to N.C.03. 141 -6AA.
The undemigned barely corlifics that Ire orate is authorized by the contractor, vendor or bidder
listed above to make (lie fierap al statement.
1/12/18
Signr pale
Foe Heat" CEO /President
Printed Nwna We
Asses m parmty slgn/ng AD font:
N.C.O.S. 14)C-6A -51h) Requires this certification for bids or commols with the Slate ofNonh
Camfim, a North Cnmlim local government, many other political subdivision of the Slew ofNmlb
Cwlins. The ramification is required at the Following times:
❑ When a bid Is sustained
❑ What a contract is entered into(Ifthe unification was net already made when IM1e vendor
made its bid)
❑ When a contact is renewed or assigned
N.C.O.S.143C- 6A -5(b) requires that unlramors with the Slew, a recall Carolina local goverment,
or any other political subdivision of the Slate ofNodh Carolina must not utlllu any subcontractor
found on Ibe Slate Tmmumr's Final Divestment Lid. The State Treasurer's Final Divedmenl List
on bo Intel on the Slate Treasurer's websile at des addwas www,nvtreasumnumllmn and will W
updtaed every ISO days.
" i "Onalntlar, Vendor or gWder -Return This Form With All Other Required Doamentatlon y ""
THIS PAGE LEFT OIANK INTEKIONALLY
EXECUTION OF PROPOSAL
PROJECT NAME: PEEET MAINTENANCE SOITIVME
SYSTEM PROPOSAL REQUEST NO 5201.
THIS PAGE MUST BE FULLY EXECUTED AND SIGNED FOR THE PROPOSAL TO BE EDNSIDERED.
The person executing the proposal, on legal of the vendor, being (list duly same, deemed and says
that
111 He as is fully Informed regarding the preparation and contents of the attached Propose land
ofall Railroad diurnal regarding such Proposal:
(2) Neither he/ she, nor any official, agent or employee of the vendor has entered Into any
agreement, participated In any collusion, or otherwise taken ary anion which is In rest mint d
Free cumpe I sun In mane I n whh ihD propmalpnd
SIGNATURE OF PROPOSER
MO Sysamq lno. dies FASTER Aril Solutions
(Print full name of wrpm nl
2M Wlm l Puyu SAW Na. Val WBn VA a U
(Addel- County- State -Up(a del
Al t ;frr Bitted: At d�
m odrsl ant Sarno )
Rai Kn
President /vice Pr m/AUkbnt ww PMldent)
Printed; L�WLJ�J,Lnclev
CORPORATESPAL
',•N«E@S'•
FMemI ID. or Social Security Number.1�568e1�568<
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THIS
THIS PAGE LEFT BLANK INTENTIONALLY
CCG SVSTEM9, INC.
NRIA FASTER ASSET SOLUTIONS
We, Joe Hedey anal Boot L. VonNmmon, ss We duly elected mod quallfM BAenl of Dimino of
CCO Systems, Inc., hereby ratify that the rcwlutions so forth in the ntmcMA Broom l vim
Aduged by the Board of Directors.
Date: ftme8,2017
Jun Hot V. Qnummn And CVO
75&q& "
Brent L V"armw, Semnmy,
THIS PAGE LEFT BLANK INTENTIONALLY
EXHIBIT 1
MINU'rM OF IRE SPECIAL MEETING OG
THE BOA" OF DIRECTORS OF
CCG SYSTEMS, INC.
The Board of Uirectom of CCO SyDenm Inc. (don "80010)' met vin written email
w raalwndanae.
WHEREAS, the Bwad comma v authorize Joe Haley to Sign all commune An behalf of the
Corpoomon;
NOW, THEREFORE. BE IT RESOLVED. Net lw Ikaley A empawcmd Ip mecuk and
deliver In Inc wnm W w behalf of CEO Syelems, Ion, contracts, bide and oNer dowmenla to IhiN
panic and that each mccmion Ntll aMuccatimly bind the Corpormim.
WIS PAGE LEFT BLANK IME"ONALLY
FASTER" Response to 5243 for Grange County, NO I Page 6
EXECUTIVE SUMMARY
FASTER Asset Solutions Is pleased W submit the fagowing response to Orange County's RFP
5243,
COG Systems Inc. which does business as FASTER Asset Solutions, is providing Information
for Its third- generation Fleet Management Software, FASTER Web. FASTER Web is a
Cammerclel- Off- The -Shelf (COTS) system offering a browser -asked solution that Is robust
yet easy to use. Its true web -based nature and role -based permissions makes It a great fit
Per organizations with multiple locations and complex user roles. FASTER Web was built
from the ground up based on the wllaboratlon of dealt professionals and our development
team to ensure a product that marries the latest technology with fleet Industry best
Practiced.
FASTER Web Is a bast of breed comprehensive curdle -to -grave asset management system
that provides: Maintenance aid preventive maintenance management, Inventory
management (including fuel Inventory), state -of -the -art business Intelligence with robust
dashboards, standard reports, ad -hoc reporting add much more. FASTER Web provides the
functionallty Orange County needs to meet and exceed IN objectives. No other competlEOr
offers a more robust system or the quallty of Implementation and on -going support . FASTER
being 100 %empioyeerowned penults a long -term commitment to the Industry that results
In a far better ROI for your operation. The advantages of this unique employee ownership
Predicted structure can be aaareclated when you wmoare FASTER WeF to ran mmnnnfnrc'
Implementation and singeing support which means rar greater utilization of the system.
And that translates Into far better Productivity for your organization.
FASTER has over 35 years of experience Implementing Its robust asset management
systems. Our team Includes technical pofesslonals, deveopment professionals as well as
former Fleet managers who are experts In fleet management processes. All the members of
FASTERS Implementation Team are FASTER ensooyees and have more than 75 -years of
combined Heat system expertise. This Team will guide Orange County In configuring the
system W align with Its work flow. FASTER's customers likely have more assets under
management than any other fleet management system. And the combined expertise of all
those customers has enabled FASTER to cloth and bulld IN third generatlon COTS fleet
management system (FASTER Web) to contain state -of- the -art best practice processes and
technologies. For the pest seven years no FASTER Implementation has exceeded the
Customers budget. In no more than ten cases and Customers opt to buy additional software
or scroll that they Initially opted not to purchase. (For example, opted to buy a telematirs
Impart doll module.)
FASTER has a proven Implementation project metnumblogy, that prwldes excellence In
quality control. For example we provide a thorough soft -go -live that will enable you see, use
and test every single deliverable Including converted data and any Integrations so you can
assure prior to going live that needs are met. FASTER uses Microsoft Project Enterprise In
conjunction with SharePoln[ Enterprise to manage all phases of the Implementation project
FASTER's Implementation project Is phased with detailed plans for each phase to make the
project easier to manage for the Customer. As each phase approaches, FASTER will arrange
meetings for collaboration and understanding, Implementations have high visibility at
FASTER with key members of FASTER's Management Team personally Involved
&STER " Response to 5243 Mr Orange County, NC I Page 7
In summary, FASTER web is the premier Fleet management System available on the
market, Is In Its third generation of development, and comes with an unmatched bevel of
suppOM FMTERY unique employee ownership provides far better bnandal stability to
continue to provide the necessary systems, resources, and commitment to partner with
IXange County to meet your Objectives and Improve your Operadonai etnpeney and
management etleNveness, Thank you for this Opportunity to compete t0 same your
OryanlWben and tax payers.
Si
/� / /innc rely,
6 Iw Healey ,C
FASTERMRemome05243hr merge ()Unry,NC I Page a
UNDERSTANDING OF PROJECT OBJECTIVES
FASTER Is the largest provider of Fleet Management Information Systems (MIS) In the
munidpal fleet industry with 35+ years' expermos Implementing and supporting systems
for customers such as Orange County AMS. Our knowledge of the beet industry and our
understanding of the business objectives you provided, gives us the certainty that we can
assist you In achieving your overall project objectives.
We are 100% employee owned which provides a long learn financial focus that lends to
long -term P&D Investments that fostered Investments that have yielded Me most advanced
MIS In the Indus". Reference - checks will reveal that our employee- owners provide far
superior support W our Customers Man any other MIS and likely any systems Company In
the World. The fact that half of FASTERfs staff have over on years tenure with our Company
conveys that we have the kind of pceltive and experienced culture that makes a profound
difference In our products and servlce. All of this means that the value In the early and
complex stage of Implementation as well as the R01 ever the many years you will use our
product and service are assured to be excellent.
FASTER Web will allow Orange County W Improve your processes because our design Is
based on fleet best practice work flows and our technology Is state of the art. Our
Customer Portal will seamlessly Improve Interaction with your external users of AMS. An
example of how FASTER Web will Improve your processes Is our PM notification feature ,
PM Notifications automatically sends notices to assigned asset contacts Including
department liaisons and beet customers. These notiticatluus provide a web link that
directs the customer to our Customer Portal where they can schedule a PM appointment
as well as request atldttional services. Supervisors are In turn needed of request
appointments and services. When services are complete, PM schedules are updated by
the system and a service complete notice Is sent to the customer alerting them their
vehicle Is ready for pickup.
One of FASTER Web's many strengths Is scheduling and tracking of the work order
repair process. Ease -of -use is one of our primary design objectives, and this Is
particularly true In the Maintenance module. Whether the work order Is originated from
scheduled appointment, manufacturers recallstwarranty campaigns, or a walk up, the
work order repair proms Is driven and monitored using the Work Omer Statuses and
the Repair Reason by the system. These feed Into the system notificetlons, dashboTard1I
KPIs, and reports such as downtime and productivity. Our Technician Work Q
station WS)
Is designed for paperless efficiency on the shop floor using the latest In touch screen
capabilities. Technician workstation allows real -time labor traGing for direct and Indirect
labor tasks, Includes an electronic parts request with Instant communication W the parts
and gives supervisors an up to the minute view of Work In Progress.
Another of our arms" detion obbodu s Is mhust Iminxc Inlnlllnrnre whl h
rout modules
In addition to a
cam manual
r
es. We pnovlde In- product access to two
Bnllder and MS Power &I for your custom
and work flaws fully Integrate with one
led reporting such as a consolidated billing
I& ail ER n Response to 5243 for Orange County, aC I Page 9
report Mat Includes fuel charges, all work order changes, replacement changes, and
Other road monthly charges.
• FASTER Web will Improve your ability to Integrate, FASTER Web's architecture supports
different types of Integrations from Web Service APIs to flat file exports. Our robust act
of Web Service AP12 methods Polly support Integration with any Internal systems you
dmose tor your partner vendors. The COTS web service APIs are available as an add -on
module for things like finance, purchasing, Inventory, and teiematics. These APIs are
fused on Me latest REST web service architecture and are used to add, update, delete,
and Inquire on data In FASTER Web. The API methods support ]SON. We Include an
Integrations Console which provides a robust user Interface M configure, schedule,
execute, view Integration status, and view error lags for satin integration.
In summary, we believe an In -depth and competitive evaluation process will prove FASTER's
staff are Me most experienced and our product Is the Best Of Breed web based Fleet
Management System. Through our 35 +yeam of experience we have developed a fine -Wind
Implementation process Mat will reduce your overall cost and project timellne. You will go-
live with better data due to our robust data convemlon tools and processes. And Me
organization will experience superior utilization of the system compared M other vendere
due to our ease of use which was achieved bemuse employee - Owners designed an easy, to
use Interface . FASTER Web's Customer Rental will help you Improve customer service and
Interaction with your customers; Technician Workstation will Improve shop efficiencies and
productivity In be area of work order lifecycle and inventory management by providing
real -time popedess work flows. FASTER's Integration Module combined with our state -Of-
the -art Integration capabilities will provide a true enterprise -level Integration with other
systems. As the City of Aurora, CO staff recently shared at a User Group meeting after
Implementing FASTER Web: FASTER Is the best systems Company with which their City has
ever done business.
Fl iedM4 1Responseto5143or Orange Wunty,NC I Page 10
EXCEPTIONS
Request For Proposal Section 10 Disclosures R Contractual
Requirements Examples
FASTER Is bidding a COTS (Commencal- off - the - shelf) system. we believe you will find It Is
the most robust fleet management system on the market. The nature of a COTS Weave
provides: Greater functionality; Higher quality; A faster Implementation; More mbust
Integration capabilities; And better ROT.
FASTER's status as Me largest provider of fleet management systems to Munldpal
Govamment In March Amedca and our 30+ years in business have proven out that our
approach to being a product-driven company rather than a sale -driven company provides
more value to our customers.
One of the Important cast management practice FASTER employs Is that It time not
maintain Me large sales and administrative staff that other sales -driven vendors maintain.
tame sales and admin stabs provide very little value tg Customers. Rather than Investing
dollars In reviewing every potential prospects legal agreements prior to Me selection
process, FASTER puts those some dollars that would have been spent on attorney's and
admin cost Into product development and support.
Therefore, FASTER respectfully conveys that we cannot pre -agree to RFP, order of
precedence or contract terms and /of condition. If your selection process reveals Mat
FASTER Is the preferred vendor, FASTER Is more than willing to have Its In -house caundl
and admin staff review your legal terms. Given Me large number of contracts FASTER has
committed to In Its 3- decades In business, we are doubtful that Mere will be any Issue with
contract terms. But prudence and our commitment to cost management Mention Nat our
customers are best served by our company only Incurring legal and admin expenses when
we a prospective customer deems that we are the preferred vendor.
Appendix C - Vendor Financial Information
FASTER Is a financially stable, 100% Employee Owned company with no bankruptcy history
or economic stability Issues. FASTER Is the oldest provider (35--years) of robust F435
waware. FASTER he the capacity to perform all the work necessary. And FASTER Is likely
Me most experienced and stable provider of a robust FMIS.
FASTER Is 100% employee owned by an Employee Stock Ownership Wan (ESOP) which IS
governed by Federal law. For example, this means Me company cannot be sold without a
vote by Its employee owners. The Mat six years have been the most successful years (both
financially and In product development) In our 35 -plus year history. FASTER's record pronts
and sales growth are Me result of winning a record number of sales due he our superior
FASTER Web product.
Some systems companies have stability Issues due to the tendency For systems cempenies
to be bought and sold FASTER's ownership model Is unique and allows us to focus on long
term service to our customers and the market we serve. As a private ESOP, our flnandals
are net available for review.
iMTER`° Response to 5243 for Orange County, ME I page 11
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FASTS Response to 5243 for Orange County, NC I Page 12
SECTION 4. SPECIFIC RESPONSE REQUIREMENTS
Specific Response Requirements
Include the following Items In the order read below (and Indexed In the same manner) In
your response tor his Request for Proposal (RAP).
During the needs assessment phase of the project, key Issues were discussed regarding
alternate Information management solutions. Following Is a Ilst of specific concems of the
county. Please respond to each Issue In detail regarding how the proposed solution will
satisfy each concern.
PRoGRARAparpra LANGUAGES
Please provide Information an all programming languages used for each required
application.
FASTER Response: FASTER Web Is a true web -based system designed using the latest
technology.
Data layer- SQL, T -SQL
Business layer - C#
Application layer /UI - C #, MTML, MML, and JavaScdpt
Please provide a description of the server and desktop operating systems used by your
products.
FASTER Reissman FASTER Web Is certified to run on the following Server OS:
•
Windows Server 2000 R2 with SP 1 x64 (64 -bit)
I Not recommended for Implementing customers
•
Windows Server 2012x64 ("-bit)
Windows Server 2012 R2 x64 (64 -bit)
• Windows Server 2016 x64
o This Is being certified In the next FASTER Web release,
FASTER Web does not have requirements of the Desktop OS. It is certified to run an
Internet Explorer 11. Chrome far Windom and Chrome for am are being certified In an
upcoming release of FASTER Web.
DATABASE
FASTER4 Resppn9e to 5243 fir Orange Openly, NO I Page 13
Tug County expects the Information system to be based on a very stable and flexible
nuatlonaldatabasesfandard. The Coontypriders MSSQt. Pleasebdefly Cescribethe
relational database platlarms available In the use m yourproducls.
FASTER Renegades: FASTER Web runs on MS SQL Server and Is certified on the following
versions:
MS SQL 2014 SP 2 x64 (64-bit)
MS SQL 2016 SP 1 x64 (64 -bit)
USER INTERFACE CONFIGURATIONS
The County desires to move forward with advancing terhnoldoes and therefore probers a
thin - dient architecture or browser user Interface (BUT). Screen-scraper bedrnolagy,
configurations will not be considered %gaze deacdbe your eight amhitecture.
FASTER Response: FASTER Web's client architecture Is a Browser User Interface (But)
based application.
REPORTING CAPABILITIES
Please provide Informalon am overall system /solution repartlnH rapabllltles (e.g., manned
reports, Ad Hoc reporting, executive dashboard, ec.)
FASTER Response: FASTER Web provides minus[ and varied business
Intelligence (reporting B dash - boarding capabilities) features that extend well beyond our
standard reports based on fleet and business best prectices.
FASTER Web's Reports module Includes 80♦ standard reports built using ME Reporting
Services (SSRS). Our standard reports Include management, operational and
performance measurements based on the fleet industry best practices. Each report
Includes multiple parameters for date range selection as well as dynamic grouping and
sorting. All reparts can be exported as XML, Excel, MHTML, CSV, TIFF, Word and POP.
• Advanced Search (Ad Hoc) reporting Is available through comprehensive Advanced
Searches throughout all our modules for fast anscreen viewing of data and data
exporting capabilities A MS Word, Excel and CV,
• Custom Reporting Is available In the Reports module with In -product access to MS
Report Builder and MS Power BI reporting tools. Thus Provides your users, to whom
permission Is granted (by the FASTER Administrator), to access MlrosoR's SSRS Report
Builder so that the customer can artamim standard reports or build new custom
• FASTER Web Dashboard are a visually driven set of 20 Key Performance Indicators
(KPI's) that quickly provide you with real -time Information at a glance and give
Fleet Oparatlons' customer the ability to change the look and feel In visually robust
MlwsoR dashboards are
free sp i Podrillable B hich enables el s data far the custo analysis. A create and
modify new dashboards.
ryl s Release to 5243 or Orange County, R6 IPaage 14
Meare provide In6umatlon on when Me warranty (or Me product will begin and and. Please
provide dealls cast fnrMnual Ma /ntenance for:
1. Years t hills
2. Years 6 thm 30
FASTER Response: FASTER's Annual Upgrades Is Support begins at go -live and conUnues
In perpetuity If the Customer opts to continue Me annual support payment (which also
Includes has upgrades for FASTER Web). As "Appendix M - Faster Statement of Work"
reveals the first Annual Upgrade R Support payment Is due one year from when the contract
Is finalized,
Detailed cost for Annual Malnteni nw far Years 1 thru 5 and Years 6 thru 10 are provided In
'Appendix M - FASTER Statement of Work (SOW) Is Pricing ".
Please provide Inhumadon on your document management capabilities and makers,
Including Integratlan to thud -party EDMS solutions. Please provide Information on all EDMS
solutions with which your product can Interface.
FASTER Response: Our robust Attachments Helium provides the user with Me ability to
upload Images as well as other document types Into FASTER Web. This allows users to stare
additional Information (I.e., MSDS sheets) related to Equipment, Inventory or Work order
records by providing the option of attaching Images and offer file types (PDFs, ]PGs, Doc,
XLS, etc.) to the record. This Includes a broad army of document types such as pictures,
diagrams, scanned documents, etc. Then these documents can be aasssed directly noun
me Equipment, Work Order, or Inventory tabs, or throughout FASTER Web. Files can be
stored In the FASTER database or within your file system.
The FASTER Administrator can conn01 what file types can be attachedfstored through
anflguratian by Indicating the file type extension you want to permit. The Attachments
feature has distinct permissions for New /Add /Edit/Delete. Because of the robust apablllUes
In our Attachments features we have not had any requests for Integrations with 3rd parry
EDMS vendors. But FASTER an build such an Integration If needed.
Please provide InAxwoluon on your solutbnY workflow capabllltles. Deacdbe the lntagranda
level with all systems. If you have no wonnflow, capabilities, please Indicate.
FASTER Response: FASTER Web Is built upon a MS SQL Server database and was
designed with clear naming conventions and standard design practises. This allows you to
use any work flow product Mat supports MS SQL databases to Integrate FASTER Web's
database Into your workflow.
FASTER Response W 5243 He Orange County, HE IPage 15
APPLICATION SECURITY
Please cements application and user security /eaMres/wpabllltles. Indicate ant's Iaf
security matures (e.g., user security, fdnc kin security, file security, field level security,
RN.) provided by the software.
FASTER Response: FASTER Web has a role -based security model that Includes two levels
of permissions. Role -level permissions indicate what actions each role member can
perform, view only, add, adi , or delete. Typical roles Include Administrator, Fleet Manager,
Supervisor, Parts Manager, Technician, and Customer. User level permissions are set for Me
different Modules, Organisations, Maintenance Shops, and Storerooms. These
permissions determine the areas) of Me application that the user can access Including the
different screens and work flows such as PM management, Meters, Work Order Parts vs.
tabor, Inventory Ordering vs. Receiving.
FASTER Web has additional security options by allowing Integration with Active Directory In
two ways. to both Instances, user passwords are not stored In the FASTER Web database:
1. Direct Active Directory password check: user enters login Information Into FASTER
Web and the user credentials are authenticated directly against Active DlreeMry,
3. Active Directory Federated Service (AD FS): your site can host AD FS and users will
be directed to your AD FS site W enter their credentials. If the credentals are valid,
AD FS Instance will Men pass mnflrmaUon of the users Authentication to FASTER
Web.
APPLICATION SOFTWARE
Pease romplete the Feafure/FUnctlon Specllkadons Listlrog contained In Me elechank pie
pmvlded wIM Me RAY Sectlen S (Appentlhr A).
The proposed software should demonstrate an online, Integrated nodded ofpro iessing Me
noted application modules and allow for immediate update ofall Information. Accese to
Information In either summary or detail should be obtained easily and Intusinguy with
minimal manual entry.
FASTER Respomse: FASTER Web is a real -time solution. Transactions are posted
Immedlerely as Me user enters them. Each M the modules are fully Integrated throughout
the system and transactions are updated In mail For example, Inventory Items am
consumed as May are charged to a work order, and all repair casts are Immediately added
to a i ingal historical cost of ownership. All searches and querlea return data in summary
format In an easily expandable grid that displays Me detailed In formation.
For each application software module proposed, Indicate whether your organization
developed Me module, or if Me module Is available as a result of a tharb -party relationship
that has been established with another vendor.
FASTER Response: FASTER Is the sole developer and provider of FASTER Web, as well as
all Adel and custom Integrations offered In this response.
FASTER" Response to 5243 for Orange Cooney, NC I Page 16
In addition to the required and optional software InTonnadon requested In Sectlon B,
provide general mytowmatlon on other application modules not requested In this RFP that
may be of Interest or benefit M the County,
FASTER Response: FASTER offers additional Add-Ons that may offer greater efficiency and
ease of use.
1. Balance Module: Beheading Software allows for Label Scanning and Pnnting, and
Handheld Physical Inventory. (Hardware Is net Induced.)
2. Semantic layer: The Semantic layer Add -on Is not required to create or modify
reports or dashboards. But It makes the precess easier. The FASTER Web Semantic
Layer Provided a business user - friendly data layer, making It easier for a site b
create their own reports and dashboards.
3. VIN Decoder: Allows user to scan VINs using a barcom scanner. For new assets not
In FASTER Web, It will access, download, and decode birth certificate data from the
NHTSA database. The data downloaded from NHTSA will Integrate with /autc-
populate fields within the FASTER system In the Create Asset and Select Asset
processes.
4. Telematice Meter Import: The Meer Import Add -On Imports mater mi dings
(odometer, boors, and Idle hours) from your teiematics vendor.
5. Telematla Alert Import: The Wert Import Add -On imports engine alerts (tumble
codes) from your telematia vendor.
6. Innis tica Alert Mapping: For customers who have purchased an alert Import
capability (using FASTER Web's Asset Alerts Web Service AK or custom Import),
alert data Is by default accessible In the Asset module under a tab called °Alerts" and
via the Maintenance module under the action "Service Request & Alerts,' as well
as In theTechnlclan Workstation under the Work Order Repair screen "Alerts" button
and in the W343 Alerts & Service Request standard report.
ThIs Aert Mapping Add -on provides additional and separate functionally from the
above by enabling Fleet operations stiff to map desired alerts to trigger the system
to autum stially create a service request, send a notification via email and or text.
You can also map an alert to a repair code or you can configure alerts so alerts
bigger the creation of Pending Repahs. Further, you can use this mapping tool W
Identify any alert which you do NOT want he bigger any action to only show up on
Ale Alerts tab In the Asset module for hlstortial purposes.
In addition, If your Telematics vendor does net provide alert descriptions that are
easy to comprehend, yen can create your own descriptions or FASTER con provide a
reference to the SAE (Society of Automotive Engineers) codes for ems reference
purposes. (To use SAE's codes, a separate fee will need to be paid directly to SAE to
purchase the license rights.)
T. FASTER MobrPool Asset Sharing, Rental & Reservations System: The MotorPool Add -
On Is a We web -based asset reservation and dispatch system that uses Industry-
standard security practices. It Is designed to be simple for both fleets customer as
well as Fleet Operational users. It will support both attended and unattended motor
FASTER`" Response to 5243 or Orange County, NO I Page
pools. The Flexible rate structures and consolidated billing provides the ability to
manage pools and loaners separately where desired.
SOFTWARE CUSFOMIZATICHS AND ENHANCEMENTS
Please provide Information regarding the capability to provide Me County wIM wo ara
customgzallons, Including all applicable rates. In addltlon, Include lnRVmatkn on peranc
system enhancements and updates,
FASTER Response: FASTER has extensive experience creating Nmornizatlons as customer
need has required. Thane customlzat ons Include but are not limited to Integrations, exports,
reports, and database triggers. Customization effort Is estimated based on your specific
requirements, the cast and assodatd support lee for any proposed customizations Is
Identifled In the SOW. The customization's support fee Includes FASTER upgrading your
customization M ensure It works with newer versions of FASTER Web.
FASTER releases a major version of FASTER Web every 12 -1N months, access to the new
release are Included In your annual support casts. Occasionally, Interim versions are
released to add smaller features or address Imes.
LICENSING MODEL
Please describe your Scanning models (e.g., concurrent user, named user, revenue,
Mansaction volumes, etc.J andpmwde examples.
FASTER Reepons n FASTER Web ptldng Is based on standard active parent assed 11th unlimited
rs. We define ast andard parent active asset as a primary asset with an odglnal oust of$S,000 or
greater and maintenance Is actively being tracked In the system.
HARDWARE REQUIREMENTS
Pleas provide all hardware speclECalbns including servers, workstations, and other
equipment. Include estimated casts (Ifappllcaboll In Section R (AOpeo lx S).
FASTER Response: In addition m Section S (Appendix R), our FASTER Web System,
Environment, & COhNguretion Requirements document Is provided as "Appendix 0-
FASTER Web System, Environment, R Configuration Requirements" allached A this
response.
The County expects to expand Its Integration and EddMwAx; with key systems. Pleas
describe any current capabilities, partnerships, or future ronslde2llons for Me following
types of appgcations/spstems Mat have been savaged In MIS RFP, Including:
I WWalkeaerrrLR[ NAPAparts
FAAResponse to 5243 for Orange County, NC I Page IS
FASTER Response: FASTER has previously created Integrations with NAPA'S TAMS system.
Our experience with various parts vendors lead to the freedom of the Geaerk Inventory
Impart Utility Add -on. This utility accepts a standardized bat file exported from your parts
vendor and creates part Issue records on he designated work order. It can be scheduled to
run at your chosen frequency and can retrieve export Ries from a network lowtlon, SFTP, or
FTP site. The utility Is managed In the Integrations Module of FASTER Web, providing In-
product access to the configuration and error logs.
This solution provides a low cost, standardize! way to get part Issues from an strummed
vendor on your Work Orders. Since It Is a generic add-on, FASTER ensures the utility Is
upgraded and certified with •o ch new version of FASTER Web.
FASTER Web also has Inventory Web AP12 which allows you, your vendor, Or FASTER to
create custom middleware Mat meets your sperlbc needs while ensuring the data Inserted
Into the FASTER Web database meets the proper business rules. If FASTER builds custom
middleware for an Integration, maintenanm and upgrading of the mlddleware will be
covered In the associated support fee for that custom work. Mlddleware createtl by you or
your perb vendor would need to be maintained and upgraded by you or your parts vendor.
Fuel data Gnpmte.
FASTER Response: Import ng fuel Is one of the most common integrations with FASTER
Web, Mere Is robust Capability in the system M handle Importing fia.9 from a variety of
vendors with the COTS Fuel Import. For eaM fuel transaction on an asset, FASTER Web can
capture data tar many fields Including fuel type, quantity, cost, and multiple meter readings.
Each of these fields are validated against certain business rules to make sure the
tranwdion Is appropriate; such as confirming the fuel quantity In a transaction does not
exceed the size of the assmiated Net tank on the asset. There are validations you can
choose to enforce In addition to the ones required by FASTER Web. Thew Include such
Mings as continuing data ranges or enfmdng minimum or maximum values for a numeric
field. FASTER Web allows you to review and address bad errors directly In the product.
Since It Is a generic add -on, FASTER ensures the utility Is upgraded and certified with each
new version of FASTER Web.
In an upcoming release, you will be able to schedule the fuel Import to automatically
remove a file and Impart It at your del schedule.
Munis (flnanclal system)
FASTER Response: FASTER has previously created exports to Movie. Due to the unique
nature of each customer's billing processes and file forma6, these exports are usually
custamlze l flat Pie exports. Most customers prefer m review billing data prior to uploading
It to Munis and therefore opt for a manual export via SQL Server Reporting Services
(SSRS).
For customers who require an automated export, this can be accomplished with a custom
export using SQL Server Integration Services.
A custom SQL-W -SQL solution ran he created If that is your preferred methodology, If you
Implement FASTER Web on- premise, this can be accomplished through SSIS or Stared
Procedures that query Me database directly. If you choose to have FASTER most FASTER
%/IMR Response to 5243 for Orange County, NC I Page 19
Web In FASTERS cloud environment, this type of solution would need to be Implemented
using 5515 or Web APIs methods,
Any customizations created and supported by FASTER have a support has which Includes
FASTER supporting the custom application and upgrading It to ensure It works win future
sensors of FASTER Web.
Mobile devices
FASTER Response: Being a web Mixed solution which is accessed via a browser, FASTER
Web Is Inherently mobile and customers are actively using Me application with tablets,
tough books, and other mobile devices.
COST CONSIDERATIONS
Initial one -time casts for hardware (If applicable), Impementaton, training, aott ssm, hovel
and related casts, etc., must be Included with Me price pnspo s. See electronic prlre
Presses) form Section 8 (Apper alo o; G and J).
FASTER Response: FASTER has Provided the vests for Implementation, tralning, software
and related costs In Appendix M "FASTER Statement of Work (SOW) 8 pricing "; as well as
completed Appendixes G and J.
Please describe when the warranty period ends and the maintenance mats come Into idled.
FASTER Response: Annual software maintenance Is purchased or renewed every 12
months. There Is no Charge for FASTER's Annual Upgrades S Support until one -year from
when the contract Is finalized.
Recurring annual casts should be described In Me MOposal, dearly slating what is Included
(e.g., application upgrades, state and /or federal reporting requirements, hours ofsuppest
etc.), Section 8 (Appendices G end)). The County pre /se; unlimited telephone support.
If 2417 telephone support Is avallabk, price proposals should clearly Indicate Intel recurring
costs for Mat support option. If after- hours support Is only available at an hourly refis Mis
should clearly be Indicated.
FASTER Response: Annual Support costs have been provided In Me completed Appendixes
G and J.
FASTER Annual Support Includes:
Upgrades of the FASTER Web software, Add -Ons and Customizations
Support calls are answered by a FASTER Team member directly.
Tall free 24x7 support
800 Support lines
Maximum three (3) hour response time to all electronic requests for support
Remote access Immediate troubleshooting and dlagnostim
MTERResponse to 5243 Mr Orange County, NC I Page 20
• FTP and or Web access to updates, etc.
The objective Is to bare mw Makienlunexpected coatr
FASTER Responses; The FASTER statement of work we provided Is for a turn key
Implementation and Is all - Inclusive. For Me past seven years no FASTER Implementation has
exceeded the Customer's budget. In no mare than ten cases did Customers opt to buy
additional software or services that they Initially opted not to purchase. (Far example, opted
to buy a telematia Import add -on module.)
Please describe your solution's mobile field computing options InclWing full application
access through wireless VPN connectivity (l.a., no vendor software required), mob/le field
application Mr use with laptops, or mobile field applications with use of tab lets (e. g., [Pads),
or mobile field application with use of smart phones (Androld and /or loS). Additionally,
please provide Informabon on your systems' Store- and-go "type funitkv allty, ad Ra user is
out of cellular range, they can still work oft -line and the system will auto -sync when a
cellular connection is restated.
FASTER Response: FASTER Web Is compatible with wireless enabled devices Mat run IE
11, Chrome, and Chrome for IOS) and k therefore Inherently mobile. Though FASTER may
also run on various other browsers such as Safari and Flrefox, due to a lack of customers
using those browsers, FASTER has not yet certified them. When a larger group of customers
uses Two browsers, FASTER will certi/y them. Therefore, there is tlexlblllty to use mobile
hardware that can run IE 11. Even though FASTER does not certify other browsers, we do
have customer who delm to use other browsers su¢essfully.
Access can be provided to users outside of your network through VPN or by configuring
FASTER Web M be Internet facing.
Since FASTER Web Is a true web -based real -time application, network or wireless
connectivity Is needed currently; however, offllne capability Is In FASTER's roadmap.
Please "ohila and provide Information If your system has user -Mmdly vials and/or wizards
Mat will allow Me County Import maw data to populate data fields, as well as export data In
a file format Pon another systems without having write a custom rodent Intarfaro.
Please outfield and pmvide Information R your system has user- Mendly tools and/or whards
Mat will allow Me [booty Import mass data to populate data Relds, as well as export data In
a file format for another systems without having write a custom coded Interface.
FASTER Response: To avoid the cumbersome and expensive process of writing custom
code Interfaces W Import and export data, FASTER has a sophisticated, yet easy to use out
of APIs that use MlcrosoWs AP12 methodology that can Import and export a wide variety of
key data -sets. Given the robust nature of these APIs a simple mlddleware can be created by
FASTER or the client "no Microsoft's SSIS and a connector tool such as Zappysys. For
example, all lFFASTER Web's AN documentation Is In- product.
DISA`Response to 5243 or Orange County, NC I Page 21
Further, FASTER Web has an Industry leading Integrations Module which Is used to
administer all Integrations be they Impart, export or 2 -way. You can configure, schedule
automated Imports/expoits, manually execute, monitor status, and review logs all from this
one easy to use I.I.
In addition, FASTER Web has the following pre-built Imports that do not require any custom
code Interfaces or any mlddleware:
Fuel Import.
Inventory Import (This provides significant bmatl value In that It can Import any type
of Item you consider Inventory such as: Parts, Lubmcmats, Other fluids, Fuel and any
of the bmatl array of Items such as weapons, office suppges).
In addition FASTER provides; Imports that enable You to Increase the value of your
telematics or OPS Investments which Include:
• Telematice Meter Import: This will enable you to Import the wide array of
asset data your telamatl6 vender may provide such as:
Odometer
• Engine hours
Engine Idle hours.
PTO
• Telematice Vert (trouble codes) Import:
• There is also an Alert Mapping ® Filtering add -on that enables you W
filter and map alerts so to automatically trigger se ace requests and
repairs, santl notification via text and email. To overcome the common
Industry problem of un llscemable cedes with no descriptions, the tool
enables the code W be assoclate i with custom assumption or even
matched to an Industry standard such as SAE's trouble codes or heavy
equipment codes for specific manufacturers.
• Telemallo Asset Location: THIS will provide the current location and historical
location (but It Is not designed to provide real -time breadcrumb trails),
• NN Decoder: Which Imparts asset birth certificate data from the NHTSA's
database.
In addition, FASTER Web has the following pre -built exports that do not require any custom
code Interfaces or any mlddleware:
• All of the more than 80- standard reports can be exported to %ML, Excel, OW,
MHTML, TIFF, Word, PDF.
Each of the fallowing modules enable you to create advanced seam es (ad hoc
reports) and export to Face, Word and MY:
• Asset
• Maintenance
• Inventory
FASTERRaapopee m 5243 for orange counts, NC Page 22
• Fuel
• Accounting
• Vendors
In addition, FASTER Web's Asset Template Mature provides the ablllty to mass -add muttlpie
incoming asNa by creating and then populating the data belts of each aae -s Individual
asset master record.
as
Please describe all support services available / your company In Secflon B (AppenE /x
B). Specifically address the following Issues:
• Normal hours ofavallablllty
• Webuto Support Information
• Online chat
• Remote system access capabilities
• Access via toll -flee 800 number
Cots
Quality Assurance Program(s)
• Othersupportservlces
• Service-Level Agreements(514)- response time, escalation processes, and other
theories
FASTER Response; FASTER has 2417 support availability. Standard business hours far
support are from 7:30 am (ET) M 6:00 pm (ET). After hours emergency support Is then
available. The customer can Inte2Q with the Technical Support can by telephone (toll free
numbers), email, or through remote data link. FASTER provides a tog -hee number for
customer support calls, Due W the size of FASTER's Support Team, 99.5% of calls are
answered by the third ring.
Most support Inquldes are resolved In one call while the customer Is on the phone. Calls that
cannot be re oved are tracked and utilize a standardized follow -up process.
FASTER has a customer secure webslte where valuable Informaton Is available to each
customer, such Information Includes, but Is not grayed to:
• Productlnformabon
a Including Integrations and Add -On
• Detailed description of what Is Included In each upgrade
• System Requirement
/�
• upgrade Information
PZTER Response W 5243 far Orange County, NC Page 23
various online web request forms
• Requestanenhancement
• Request a customization
• Request script
• Request a custom report
Request Training
IMPLEMENTATION METFICIDOLOGY
Please descrlbe your Mplemanta methodology, with milestones and tlmemaime. Include
a prellminary Imph,moddh flan schedule for all applications, Including the required time
I system and application training, program testing, and conversion. Please Include haw
ypu expect to sequence the Installation of Me various applications.
FASTER Response: Below Is the Sample FASTER Implementation Master plan draft for new
customers Implementing FASTER Web. This Is a high -level overview that reveals the major
phases of the Commercial -OR- The -Shelf (COTS) Implementation.
The provided sample plan covers the basic aspects of a COTS Implementation that you may
or may not have as part of your statement of Work (SOW), The sample draft plan does not
take Into consideration any custom work Items, such as custom reports, exports or
Integrations that you may have as part of your SOW. These custom work Items often have
an Impact on the overall duration of your Implementation depending on the number and
complexity of custom work Items you need for Go -live.
Some notable phases In the process are the "Conpguradon" and 'FASTER Soft Go -Ove
Testing" phases, where customer data Is converted to the FASTER Web database. The
customer Is then given the opportunity W review the data conversion and test FASTER Web
during the "Customer Soft Go-IJVe Testing' phase, End user training Is provided during the
'Training and Go -Live' phase.
In addition, the sample draft plan provides estimated durations based on business days for
each of the phos s as an example. Please note Mat these durations may vary, given your
team's availability to work an the project and as the FASTER team's resources align for each
critical phase.
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Orange County antkipates electronic dab conversions, depending on cost. Ream include
estimated range of costs fir dab conversions mr each application, doavallable, and a
description of data Mat would be typically converted.
FASTER Response: ASample Implementation Plan with all related tasks and required time
Is Included as "Appendix N- FASTER Web Detalletl Implementation Draft Plan ".
Below Is a detailed, bulleted summary of the Implementation process. Our Implementation
Induces extensive training which Includes on -site and live, Web -based training. While we
can provide on-site setup, since FASTER Is proposing a Web browser -based solution, there
should be no need for en -site setup. FASTER can provide a quote for any added on -site
setup you may Identify In the future.
Our priiject management methodology Is a phased, task driven approach (debits below):
• Creation of project timeline to ensure an efgdent and on time delivery of me product
I Management of the dab colle hon, mapping and conversion
• Regularly scheduled conference calls for Implementation status updates and active
Issue resolutions
I Coordination of the Implementation team (System Analysts, Fleet Professional,
FASTER Trainer)
• Establishing a site specific project plan for training and service
• Management of the Installation process
Managing the Collection of file layouts and data necessary for customization along with
the accompanying documentation add training for each
• The Implementation Includes a combination of bath live remote sessions and on -site
�trainin�g./�
&SUR., Response to 5243 for Orange County, NO I Page 25
Data conversion costs are Included In the 'App u dix M- FASTER WW and Pricing" as
well as "Appendix I Conversion Costs'.
Level I Data Conversion and Testing Services: Equipment Birth Certlncates, Parts BlInd
Certificates, Vendor Birth Certificates, EmployeesfUsers Records. Thus product utilizes a
guilty and series of packages M convert your data to a FASTER Web database. As part of
conversion, FASTER will perform two types of testing: 1. Functional stability testing to
ensure that there are no data conflicts with the FASTER Web table structure; 2. Data
Valldatlon testing to test that data was converted propedy.
Level 2 Data Conversion and Testing: Includes Fuel Transaction Details, Work Order
Transactlon Details. As part of the conversion, FASTER will Perform two types of testing: 1.
Functional stability testing to ensure Mat there are no data conflicts with the FASTER Web
table structure) 2. Data Validation testing M test that data was converted properly.
A Level 2 Data Conversion and Testing Is significantly more complex due to Me level of
dealt and amount of data that Is Involved. Therefore, Me cost provided Is In addlbon M the
Level 1 Data Conversion and Testing.
TRAINING AND EDUCATION
Please provide your consulting and training opdons, Induding clasmom (an -slte and off -
site), online (group and relf- pattd), training widens, and manuals. Imiude training for all
IagWred staff and users.
FASTER Response: We feel training Is Integral to a successful Implementation and har Me
customer's continued business, Throughout the Implementation process, the customer
benefits from our staff expertise In a combination of onslte and remote training services. We
also provide flea consulting via Nil -time staff members who are harmer fleet professionals
with real -Ilfe experience. Above and myand the Implementation proceed, we also provlde:
• Robust In- product, context negative User and Administrator documentation.
On -site or Ilve- remote, Web -based training.
Customer Webslte with various Inhrmatlonal resources.
Annual conference far Fleet and a professionals (since 1907)
Regional gaining as requested at a reasonable coo
PROJECT MANAGEMENT
Orange County will Provide a designated pmjed manager and expects Me Vendor to des Me
same. Please Include recommended Vendor project management casts fripuWad B,
Appendix G) In the proposal and describe, In deGll, services to be provided. The County
reserves the night accept or reject chances In Vendor dial management personnel.
FASTER Response: Project management cost are Included In "Appendix G- Project Cost"
Our /ro
pi an
jrectt mman�agement methodology Is a proved, task driven approach and Includes:
F!4i�r cAR esponseto5243forOrangeCounty,NC I Page 26
• Creation of project timeline to ensure an efficient and on time delivery of the product
• Management of Me data collection, mapping, and conversion
• Regularly scheduled conference calls for implementation status updates and active
Issue resolutions
Coordination of the Implementation team (System Analysts, Fleet Professional,
FA RTramer)
• Estmilshing a site specific project plan for training and service
• Management of the Installation process
Managing the collecton of file layouts and data necessary for customization along with
• the accompanying documentation and training for each
• The Implementation Includes a combination of both live remote sessions and on -ste
training.
Please desolbe anmor provide a list of the typlcal customers'onommentatbn
responslbilldes.
FASTEN Resparo e: Since FASTER Web Is a Commerdal- off -the -Shelf (COTS) system your
risk, work, and cost are greatly reduced compared to custom built solutions such as ERR
systems. The Sample Implementation Plan provided In "Appendix M- FASTER Web
Detailed Implementation Draff plan' gives a detailed list of me customer's typical
Implementation resources and responsibilities. Below Is a list of typical customer
Implementation responsibilities:
Customer project Manager or Facilitator: This person will facilitate the customer's
various fleet and non -fleet department staff to ensure tasks are complete.
• IT Stag: Typically stands up the environment Net will not FASTER performs
database maintenance, and builds the customer side of Integration. In some
organizations IT also provides a business analyst to facilitate Integration requirements,
Database Expert or Analyst If your fleet operation does not have a staff member
who Is an expert on your current fleet's asset data In the format It Is In, It Is Important
that you engage a database analyst from your IT Department or attain a freelance
resource who will be extracting your existing fleet data for the data conversion.
Other Teams or Departments (Finance, Accounting, parts, ets) At the
• Kickoff : if you have Integrations with systems outside of fleet operations, It Is
cridcal W have a business process owner (SRO) or subject matter expert (SME) that
has knowledge of each system you want to Integrate with FASTER at the kick -off
meeting.
FASTER " Response to 9243 for orange county, NC I Page 27
SUBCONTRACTOR AND THIRD-PARTY RELATIONSHIPS
Please describe any subcontractor relationships and /or thud -party providers that will be
used for this Implementation.
Nate: If a Vendor chooses 0 bring In and team with a Mind -party vendorflpartner M address
some nanulnumany, MIS must be clearly stated In the response. Be spedut when describing
applications and Me Mlyd -party vermor /partner solution provider. Third -party
vendor /partners will be required to demonstrate their portion of Me application solution
along with all other mouthed Information being provided by the prime Vendor.
FASTER Response: FASTER Asset Solutions does not Wipe subcontractors for any of our
Implementation process. FASTER's full -time staff will provide the Installation and
mnflgu ration, data conversion, fleet cron ultabon smlces as well as all the training
necessary for the customer W be ready for the go live on FASTER Web. With over 380
successful Implementations of our software FASTER has developed an efficient and quality
Implementation process that has been proven over the last 35 plus years.
EHAMPLE USEF AND TECHNICAL MANUALS
Example Application User Manual
Example AppllcalMn Use Online Documentation
Example Technical User Manual
Example Technical User Online Documentadon
FASTER Response: FASLER provides extensive documentation with our In- Product Help as
well as downloadabie manuals In POP format. The In -Product help Is context sensitive and
searchable within the appllcabon for each user. An example of me In- Preduct help can be
viewed In the screen capture below. Since FASTER Web Is a web -based solution, all manuals
and help are avallable entire. Our documentation Is broken out by business rotes W the
various types of uses,
MS/ ERA Respanse to 5243 for Orange County, NC I Pape 28
Manual
Description
Home Manual
This manual Is for all users.
Docvmentadon on using the My User Account and
Change My Passwortl features of FASTER Web
accessible In Me Home Module. This Infaonadan
pertains to managing user prof les and passwords.
Rssels Manual
This manual Is for Service Writers, Fleet Managers,
and Shop Fluor Managers.
Thus Information pertains to asset life rytle
management, meter updates, preventative
maintenance schedule assignment, warranty
tracking, and acquisition planning.
Parts Manual
This manual IS for Party's Managers and Cleft.
This Information pertains to stack replenishment,
parts ksues, Inventory management (adjustment
and transfer).
Maintenance Manual
This manual Is for Service Writers, Fleet Managers,
Shop Floor Managers, Shop Supervisors, Parts Staff
(to Issue parts through Work Orders), and any
Technicians who do not use the Technician
Workstation.
This Information pertains to work order
FASTERResponse to 5243 Im Orange County, NC I Page 29
Example Tnalning Syllabus
FASTOC" Response 0 5243 for Orange County, NC I Page 30
management, shop floor management, recalls and
deferred repairs, and Customer service requests.
Fuel Manual
This manual Is for Fuel Managers.
This Information pertains to Net set-up and adding
fuel transactions.
Accounting Manual
This manual Is for the FASTER Administrator; those
who manage budgets, accounts, and purchase
orders; and those who bill custamers.
This Information pertains b setting up budgets,
accounts, accoun s payable and receivable, vendor
credits, and billing adjustments.
oashbaard
ThIs manual Is for FASTER AdminlshaWr; these
Who run reports and monitor fleet Information.
This Infarmaton pertains to Me system
requirements, Installation, Setup and using the
Dashboard.
Reports Manual
TMs manual Is For Mounlstrator and
anyone who rum reports
Vendors Manual
ThIs manual Is far the FASTER Administrator, Nose
Who manage budgets, accounts, and purchax
orders; and those who bill Customers .
This Information pariah.; to setting up budgets,
account, accounts payable and receivable, vendor
credits, and billing adjustments.
FASTER Administrator
Thls manual is far FASTER Adminis mWm
(Setup) Manual
ThIs Information Members the Setup Module of
FASTER Web to administer the FASTER system.
Technldan Workstation
This manual is for Technicians and Shop Managers .
Manual
Thls Information pertains In technician real -time
labor tracking and repair assignments.
Customer Portal Manual
ThIs manual Is far FASTER Mministrabq
Customers, and Shop Floor Managers.
This Information pertains to Customer access to
asset Information and service requesting.
Example Tnalning Syllabus
FASTOC" Response 0 5243 for Orange County, NC I Page 30
FASTER Response: The FASTER COTS Implementation Includes three (3) separate sessions
of meeting and training, The System Overview Meetings (SOMS), the Configuration Training,
and the System Training/GO-Llve. Sample Agendas are provided below:
Sample COTS Training Overview
Configuration Training
Thus training agenda provides details of the two, four -hour Configuration Training sessions
and the Bluing Accounts Training session. These session are for your FASTER System
Administrator and your Business Process Owners (8PO) to Identify how you want your
FASTER Web system settings, fields and plcklists to be set: up. After the training sessions,
your FASTER System Administrator will perform and complete your setup for Go -Uve.
Conllgvntion Training Session #1 - (4 Hours)
Assets
Settings
o Depreciation Method
I PM Hlerarchy Highest Type
• PM Is Hierarchical
• PM Update Early late
• PM Update body Late Cycle
I PM User Current
o Use Auto Acquisition Number
0 Reset Begin PY Reading
• Fields (Approximately 153 Standard, Plckllst, and Re -Label Melds)
Inventory
Settings
•
Melds (Approximately 76 Standard and Plckllst Melds)
o Barcode Segings (If Barcode Add -on a in SOW)
• Ba code Field
• Baroade Label Size
• Default Printer
• Merge Parts
• Part Name
��
• Reassigning Parts
FA#"J R••�����R � Response to 5343 for Orange County, NC (Page 31
Receive Parts
Storeroom Sin Location
Transaction Date
Tracekr Parts
. Inventory Settings
Cycllcal All Storerooms
Cyclical Dlvlsor
Cyclical Include Non -Stock Parts
Invoice Price Venation Percent
Keep Part Transactions Within This Number of Days
Tax exempt
Maintenance
Settings
• History
• Mandenanoal Settings
I Indirect Lator Settings
• Alert Mapping Settings (If Alerts Add -on Is on SOW)
• Calendar Settings
• Fields (Approximately 12 Standard and Mckllst Fields)
• Repair Codes
• Repair Reason
• Repair Schedule
• TWS Repair Category
• Group
• Component
• Action
Fuel
Settings
�Q oo MMaanual Entry & Fuel Import settings
F��e/URM Response to 5243 Mr Orange County, NC Pape 32
• Fuel Cost Setup
• Fuel Import Setup (If COTS Fuel Import Add -on Is In SOW)
• Fuel Markup Setup
• Fuel Vardar Mapping
• Manual Transaction Employee Validation
o Gobal Fuel lmpur[SetUngs
• Fields (Approximately 23 Standard and Mcklist Melds)
ConNguratbn Training session #2 - (a xoum)
A«eunting
Settings
o Allow Negative Line Item Budgets
I Begin Flsml Month
o Is Begin" Reading Reset Require
I Method Used for Fuel Domain Billing
• Method Used For Maintenance Domain Billing
• Motor Pool Integrated
• Pasting Billing Statement Data to Receivables
• Prorate Asset Charges
• Support System Default Account Code
• Use Billing Statement Amount Numbers
• Fields (Approximately 57 Standard and Plckllst Melds)
Venders
Settings
o Vendor Default Payment Type Setup
• Fields (Approximately 42 Standard and Plckllst Fields)
Dashboard (If Add-gn Is In SOW)
• Settings
Manage Security
• Settings
fill Response M 5243 for Orange County, NC I Page 33
• Authenticidlon Settings (This section will need to be configured at GO-Live)
• Global Settings
• Reports Settings
Persons
Users
Roles
• Technician
Mange Data
Customer Portal
• Settings
• Services
• Mass Update
• Assets
• Inventory
Email Administration
Create Templates
• heft
• Ned Auto Nonni
• Appointment
• Customer Portai
• Maintenance
• PM
o Service Complete
o Spending Authorization
• PM Scheduler
Email Settings (Customers may want to consider configuring Email Settings at Go -Uve
due to the possibility of sending false omalls to customers during Soft Go -Live Testing
and System TrilningJ
Nalliicatlaa
. Logs
FAa/IM Rmaonse to 5243 For orange County,Im Page 34
Advanced Search
• Search Results
Manage Billing Accounts Training Bouillon (If Billing by Account Cantles)
• Map Bllling Type
• Organizations
• Charge TypesIkElemente
• OepartmentikAssMOVenldes
System Overview Analrys
Your Business Process Owners (BPOS) witl want to understand key aspects of the system so
they can make decision; abcu4
• Data preparation and cleanup
• Integrations requirements (if any)
Therefore, FASTER provides a series of live, remote, Internet sessions In which one of our
Implementatlon Consultants will provide an overview M FASTER. ThIS will aid your BPOS in
making versions about data preparation and Integration requirements. (Your BPOs will
likely also want to sit In on the system training that will take place later In the
implementation as well.)
Who Should Attend
Your staff that should attend Me Sessions (agenda below) Include:
• Key fleet operations personnel
• Anyone Involved in data preparation or cleanup
• My BPOS who need In Influence Integration requirements
• Typically IT staff Including back -end Infiashnidure managers and those who are
Involved with reviewing security, system administration, data preparation
• Finance or Accounting III will want to attend the accounting section
Please note: This Is NOT training. But we do provide an overview o/ the system modules In
order M facilitate understanding and decision making. System training will occur later In the
Implementation process.
System Overview Meetings Ag indan
System Overview Session - Day 1(4 Hours)
• Review Asset Management
• Review Inventory Management
• Review vendors
FASTER° Ruponseto5343 for Orange county, NC Page 35
• Review Maintenance, Customer Portal
• Review Fuel Management
• Questlons StAnswers
System Overview Session - Day g (A Noun)
• Review Technicians Work Station
• Review Accounting System
• Determine If customer Is going m use tax -Ilse mapping
• Review Security and System Administration (This will be covered In more depth dul
configuration training)
•
Questions B Mswem
• Review Data Prep, deanup and Conversion
System Trolning/Go-Live Agenda
Your key users and Business Process Owners (BROs) wlil have become familiar with the
FASTER system during the System Overview, and Configuration Sessions. But even If your
key users attended all mesa Sesslons, It Is Important that they also attend the more detailed
System Training during the week of Go Live,
All fleet operations staff that will use me system will receive their training the week of Go-
Use so that their leaming will be retained and actionable for Go-4ve. FASTER is
modularized based on different roles within your fleet operation. Therefore, you will be able
to schedule span to attend the modules that are appropriate for them (see below).
We recommend that your Fleet Manager and FASTER System Administrator attend all
training modules. The agenda below has an Important order that will aid In the learning
process. If your Statement of Work (SOW) specifies additional training sessions, me
modules below can be added up meet your needs.
For example, you may have chosen to add additional technician woftogron training. (The
standard system training schedule allows for a second techniclan workstation training
e l lon to be added at no Must.) If you did not specify In the SOW that you wanted multiple
training sessions In accommodate your needs, you can request a quote to add additional
training sessions or trainers at any time up to 4 weeks prior to your Go -uve.
Monday - System Trainirp (3:00pm - St00pm)
Asset Module (FASTER System Administrator and Asset Managers) 1:00pm - 5: oopm
• Search Fundlonallty
Select Asset
Createnssets
• Reassign Assets
FASTER" Response to 5243 for mange County, NC I age 36
Plan for Poo lel0on
• Asset Templates
Womanly Claims
• Map Incetlon
• How to Navigate and Run Asset Reports
Help
Tuesday - System Training (8:00am - 4:30pm)
Maintenance Module (FASTER System Administrator, Maintenance Supervisor, Service
Writers and/or TeeFnlClans) Sri - 11:30am
• Search Fundlonellty
Calendar
Create Work orders
• Create Direct Charges
• Manage Indirect Lator
• Manage Shop Floor Activity
• Search Issued Item
Manage Task List
• Service Request & Alerts
Manage Alert Mapping
• How to Navigate and Run Maintenance Reports
Help
Wneh Break 11:30am - 12:30pm
. Break far lung who System Training to reconvene at 12:30pm.
Inventory Module (FASTER System Administrator, Parts Staff and Parts Managers) 12:301
- 4:30pm
Search Fundlonality
Ordering
• Recelving
• Vendor Returns
i1 Y R "Response to 5243 Mr Orange County, NC I Page 37
• Transfer in -Out
• Perform Inventory
• Md New Item
• Search Issued Item
Reassign or Merge Item
Issue Requested Item
• Barmtle Utilities (If purchased)
• Manage Item List
• How to Navigate and Run Inventory Reports
• Help
Wednesday — System Training (S:DOSm — 4:30pm)
Technicians Workstation I CPASTER System Administrator and Technicians) 8:00am -
10:30am
• Search Functionality
Calendar
• Create Work Orders
• Create DIrl Charges
• Manage Indirect 1-aEor
• Manage Shop Floor Activity
Search issued item
• Manage Task List
• Service Request B Alerts
• Manage Alert Mapping
• How to Navigate and Run Maintenance Reports
Help
Fuel Module (£ASTER System Administrator and Fuel Clerk) 10:30am - 11:30am
Search Functionality
• Enter Transactions
Import Tansactlons (If purchased)
RZTM" Response to 5243 or Ormge County, NC I page 38
• How to Navigate and Run Fuel Reports
Help
Which Break 11:30am - 12:30pm
. Break for lunch with System Training to reconvene at 12:30pm.
Accounting and Vendors Modules (FASTER System Administrator, Accounting Starr and Parts
Managers) 12:30pm - 2:OOpm
• Accounting
• Search Functionality
• Create New Account
• Manage Credit Caps
• Manage Vendor Credits
• Manage Billing Adjustments
• Manage Receivables
• Manage Payables
• Manage Closeout Processes
• Manage Billing Accounts (If billing by accounts review setup)
• How to Navigate to and Run Accounting Reports
• Help
• Vendors
• search Functionality
• create New Vendor
• Add and Manage New Purchase Oilers
• Help
Technicians Workstation 2 (EASTER System Administrator and Technicians) 2:00pm -
4:30pm
Willi
Begin Shift
• Reviewing Assignments
Work Omer Notes
FU! LRµ Response to 5243 for Orange County, NC I Page 39
• Atltl New Note
• Repair History
Task List
• Update Meter Reading
• Change Work Omer Status
•
Alerts (if purchased)
• Set Repair Status Is Complete
• Begin Selected Repair
• Begin Another Repair
• Search Repalrs
• Add New Repair to Work Order - Not Assigned
• Add New Repair o Work Omer - Assigned
• Add Meter Replacement Repair Code
• Quick Assist
• Begin an Indirect Activity
• Change Repair Reason
• Request for Parts
Messages
End Day
Help
Thursday, - On -Live Day
Final Overview with FASTER Administrator
• Address Remaining Questions
• Perform System SCALP Overview
• Perform Dashboard Overview
• Customer Portal Training
• Example Seobon of a Detailed Implementation Project Schedule
FASTER Response: A Sample Implementation Plan with all related tag" and required time
Is Included as'Appendba N- FASTER Web Detailed Implementation Draft PUm-.
s�
fY T xx R Response W 5243 par orange Counry, NC I Page 40
Meese provide all Information relatetl to your company as requested In me RFP Secden a
(Appendioes). In addition, slasc llT address Me following Issues:
• Desvlbeyourmsemh- and evelopmentappro andprocese.
FASTER Response: Our research and development focus Is driven by customer and market
need. When a research project Is required, stakeholders meet to Identify the high level
cope and assign a resource to perform Me research The research phase Includes
Information gather ng/evaluatlan, design, user Interface mock ups, and proof -of -mncept
development If needed. Once research Is complete, stakeholders meet again m review the
cults. If there appears to be a viable solution, that solution Is then evaluated for cost,
complexity of development, complexity of maintenance, and benefit m customers. If there
Is an appropriate cost -to- benefit ratio, Me feature Is added to the backlog and development
targeted for a particular upcoming release.
• If you are a Software Resefleir /Partner, please Provide Me same company, customer
demographics, and reference Information for your specific company In sodium to the
software Venda✓ Infonnatlan (see Section $ Appendices R, C, O, and E).
FASTER Response: FASTER Asset Solutions Is cot a reseller. FASTER Pmt Solutions Is
the sole provider and developer of FASTER Web.
• Technology direction
FASTER Response: FASTER Web Is a product built an Microwft technologies and as such,
FASTER strives to make sure FASTER Web Is mMfied an the latest appropriate versions of
Windows Server operating system and SQL Database Server with each new release of
FASTER Web. PddRlanally, FASTER Is currently certifying Chrome for Windows and Chrome
for 105 as browsers that can be used with FASTER Web.
• Please describe short -, now lum-, and long -Mrm alrectlon regarding major changes In
architecture, database, painfu ns, languages, etc.
FASTER Response: Omer than the Items chartered above related to certifying server,
database, and browser versions, there are currently no major changes planned related to
architecture, database, platforms, or languages of FASTER Web.
Please explain whether Mere are any known tlrcumstarRes, suM as major organizational
restrvctudng, mergers, and /er acgWshlon plan;ROnslde2tlone Mat are under
consideration.
FASTER Response: There are no arcumstances, such as major organizational
restructuring, mergers, and /or acquisitions that are under consideration.
DZIER Response to 5243 for Orange County, RC 1 Page 41
EXAMPLECONTRACT
Please Provide example /bOckrplate mntraN(s) Nat will be used to negotiate Me Proposed
solution.
FASTER Response: We have Included a copy of Me FASTER General Agreement as
" Appendix O' In our response.
Provide Information mgardiry organized user group; Including fraluenty and loratkn of
user gmuP meetings Also, Indicate who conditions the meetings and who Is respomade for
establishing user group meeting agendas.
FASTER Response: FASTER Is tie largest provltler of fleet management systems to
Municipal Government In N. America. As such there are an abundance of customers using
FASTER. However, Customers manage and set agendas for User Groups. Moreover while
the weakness of our mmpetilm's support often makes User Groups critical for getting
questions answered, FASTER's excellence In support provides access to knowledgeable,
fleet - savvy, technical experts that are a phone -call away.
FASTER also has an annual customer conference which offers sessions on using and
administering FASTER Products, Industry lopio and related IT and technology topics. We
also offer Regional Training For Customers On a regular basis.
REFERENCES ANO USER BASE
Please Provide references for a minimum d ten (10) completed pm)ects o{slmllar sage
and nature to
Orange County, preferably within the same reglon and within Me last Mrce (3) years. A
refrentt wafRSh sd Is Provldedln Section g (Appendix E).
Please provide total number ofasbxners(Software provltler and Ransil if applicable) A,
the afrinkadons istoom2ng to demographic request workshaet Provided In Section S
(Appendix 0). Additionally, Please provide an organlzadon name list off all active
customers within the state OfNwtal Carogna, Contact Information Is not necessary. Lastly,
Please provide Me Dumber of new customers (original go -fives) Implementing Me proposed
applications In each of the last Mree (3) years.
FASTER Response: In addition to Appendix E and D, Me number Of new customers
Implementing the proposed applications In each of Me last Mree years Is provided below.
2015: a Implementations
• 2016: 9 Implementation
•122601717: 9 Implementation
FoST R "0.6ponse W 5243 for Oren¢ County, NC I Page 42
APPENDIX A FEATURE /FUNCTION WORKSHEET TABS
AMS -Motor Pool Technicians
Fleet Maintenance Software Package
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Dismm Rsspome W 5243 forOmnge COunty, NC I page 50
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FASTERu Response W 5243 low Orange County, NC I Page 51
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•/N✓T u Rssponse to 5243 Mr 02rpe CUui NC (Page 55
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FAER u Reeponse In 5243 ror Orange couft RC IPage 55
FASTER I, M1ealunu W 5243 for Orange Cal NC I Page57
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FASTER I, M1ealunu W 5243 for Orange Cal NC I Page57
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Napa Vendor
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FAS. LJ[ 4 Respnnsur In 5343 her Orange County, NC I Page 59
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FAS. LJ[ 4 Respnnsur In 5343 her Orange County, NC I Page 59
FAA MPregame b 5243 for Orange C unW, NC I Page 60
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FASTER" Reaponse 0 5243 nor Orange County, NC I page 63
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Ad Hoc Reporting
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i/Ie lmw Response NET 5243 for Ori ge Caunlg NC I Page 65
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APPENDIX D VENDOR CUSTOMER BASE
Appendix A
VENDOR CUSTOMER BASE
Vendor Name:_ FASTER Asset
Solutions
Note: If you are a VAR, please provice the same information for your speck compMq• In
addition to the software vendor's Information.
Tool -All customers
NUMBER
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Total Organizations
NUOFER
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Total private Organization
North
BY THE FOLLOWING CRITERIA
6
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Carolina
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ERE
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Total Organizations
367
21
Total private Organization
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0
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359
21
Organizations bMween 0 to 500 fleet vehicles (proposed
solution ONLY)
25
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Organizations between 500 to ssao neat vehicles
(proposed solution ONLY)
37
1
Organizations between 1500 W 3000 Octet vehicles
(proposed solution ONLY)
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Web portal for regokr staff to request service
All In
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367
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vehicles (EMS, 5hedff• Public Transportation)
Approximate
M 64
4
&STEn Response to 5243 her Orange County, NC IPage 75
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APPENDIX F VENDOR GENERAL SYSTEM INFORMATION
Vendor Name: FASTER Asset Solutions
GENERAL QUESTIONS
Yea No
Nil yes agree to Incorporate PW and your proposal Into the con ral x
X
MII you ould Indoor firm for 120 days from proposal rise Gate?
Is the source cads had In ewow at thirt -party InsOtuboni If yes, plaau Nenxity,
the thlrG party.If no t, will you agree to "Ming such a soMce? x _
Explain:
The source cone to all FASTER He 4 Management software is Mot In a secure remote site leaden, An
etaow account may be established spedlically for the Gosomx with the FOSTER Escrow Agent. A
setup lee and an armed maintenance fee for b,Is wnrow avnunt will apply. Halwevr, FASTER, In the
eent that It Is no longer able to supper, enhance, and further mallet due FASTER software will make
anallatde all source code to all a tomes who are aNye all up to data on tier support severe
A.9reene twlM FASTER
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(e.g., payeall house, repots, cekulatla'a)i x
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SYSTEM SUPPORT INFORMATION
Ym No
Can one nail rhstall all apWicatlon software? R net, pease ehmlaln. x
Can pre Vendor support all applkahon software? If half, please explain.
IMTR Response to S243 bar Orange County, NO I Page 79
Can the version connect remobay 0 system Mtllagnwsdor and /or supporP is done x
an associated cost)
Is there a WEB war for application software customer updates? x _
Can Me WEB site ire used W mmmuninde support Issues and downloads? x
Is there an applical on software Oars' Group?
SOFTWARE APPLICATION INFORMATION
On what platlamNoperatlng systems will the app lautlon software run? include arty dlent operating
syslem resblctbm or additional connectivity reyulrements.
Reswd:
Application Server Software Requimments
5upported Operating Systans:
- Wfidows Server WOO Ri Md1 But x 64 (64-bit). Note: not recommeMed for Implementing
customers,
Windows Server 2012 x69 (64Nt)
- Windows Server 2012 R2 49 (6q bit)
- Windows Senor 20165P 1 x M (64-Np, Note: being mMfletl for he new release of FASTER Web,
Client Requirements
What year was the current platform warden W Be proposM software released?
Respond:
Old you develop the odowel software or was R purrbased? If developed by you, what is the amem
release and when was It Mglnelly developed? If pedaled, Identify the company f wham yw
aclulred the software.
Respond:
FASrER Web was developed! M FASIFR Asset CllrtaR relesse for Fa9er Web16g89The
Initial release 0 the produat Was In 2M
FAAMal Response to 52Q for Orange County, NC 1 Pusan
What database configuration Is being propos on? (Preference towards MS SQL) V you are proposing
tgr0 -party software In addWOn to yours, wbatdathe age mnflguratlon Is berg proposed for thlelr
graham?
Respond
What databme optons are arallales? (Prefeerce towards MS SQL)
RespoM:
Pkase describe the soM+are upgrade pdiq and process.
Respond: Product updates are packaged and distributed In a smmkss Installer. lice degoymerm and
feeling of t RSe upgrades aft at the customers dlscretlon, PWMR encourages our Wsturners W Ilan
and 61 upgrades wMin their own proven processes.
Our tes[Ng pollty and process hor early Bulld or Release Is ernertslye and steeds Industry standards,
tesd g processes Include module regression and UAT (user ACaphance Testing) fides, as well as
release candidate productim tesbrg at select beta'sithes prior W genew relesre W our user
community.
FASTER to 5303 for Orange C us ty, NC I Page 01
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FASTER`° Response to 5243 for Orange County, NO I page 82
APPENDIX G PROJECT COSTS
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Appendix K Cloud Service Questionnaire
'0�e^.°„r Thmquestlpeunder tube used to Far reasons
Orange legal For this questionnaire, Issues cloud consideration Service stets questionnaire,
cloud services are any service; requiring storage of Carol data outside the county
4 network or protect ofcomputing resources outside ofthe County network.
Vendor under consideration: FASTER AssetsolucAns /VMWest♦ yeaklo Mation
Solution under mmNeratlon; FASTER Web
t epartmemisl segued: Click hem m enter text.
3. who owns the data created by county personnel using this sewlsey
FASTER: Me customer mmntmns full rights tolls data contained In thedambum upon
termlmtmn of the agreement.
3. Does the Cloud contractually allow the County to aaess and retrleve Its data at the County's
dBnetAni
FASTER: Yes, The Camsearmn use the Bummers Intelligence built Into FASTER to search data,
n reports and viewdata In dashboards. Further, the County may request a copy of baker, of
Its dea esom any time.
0No, Explain: Click here to enter text.
3. Is she Cloud provider contractually obligated to dispose, return or reateve data In the event of
contract tormlmtloni
Yes
If No, Explain: Click here to enter text.
4. Upon such provision of data, a the Cloud provider obligated to specify data format and all
Information nesataaryfor data extraction?
FASTER: No
If No, Explain: FASTER An MS51L database Failure will beprovlded. A door dicdorwryle wallable in
the FASTER Web product that provides Informotlanan keymaae of the dotob ssesuch as tables,
FASTER columns, stwetlproeedure; funRlotu andweveso)Me FASTER Web database.
FARA Response to 5243 h r Orange County, NC I Page 93
S. Is the Cloud provider obligated to destroy all copies of County data, at the County's request?
FASTER: No
If No, Explain: FASTER: Upon tommothm o)Me hosting agreement, the Customer may request FASTER
will destroy all copies of the Counts Penchi the hosted env /mnmen t.
s. What amthe Cloud provider's obligation to Me County in the event of confirmed orsuspected
data breaches?
FASTER: Win notify exPOMA usl y if a privacy event impacts Customers data.
T. Is the Cloud provider obilgated to Inform Me County Mall locations In which the data is Acted
Including backups) and to continually keep the Countymformed of any changes to those
locations?
FASTER: No
If No, Explain: FASTER : Servers are Iamtetl In the United SWNf Upon request, FASTER can provide Me
ph yskol kmnpn/geogmpbv Of storage of a tenants dam.
g. What are the Cloud provider's contractual obligations with respect to litigation hams on county
data?
FASTER: The hosting provider is Unoble dmainorting litigation hat &.
9. What are the Cloud provider's contractual prohibitions on charming data to Individuals, groups
or organizations making record requests, unless so directed Iry an authorized County official?
FASTER. Me Customer will solely control the disclosure of mendata. The only exception would
be court order or In the core of n tom{ State or Protocol laws which would mqulre discourage.
10. Does the contract obligate the Cloud provider as allow third -petty audits and/or certifications
related to Infrastructure and security, Inducting penetration testing and vulnerability
assessment, as requested by the County?
FASTER: Na
If No. Explain: FASTER. Me hosting provider performs penetration tests against thwounfrinstrincam,
and networks. Audits are regakrly rorMucted as prescribed by Industry hestproctkes and
guidance. Also, the hosting provider contracts third parties to conduct vulnerabtlRV scons and
periodic genetroton tests against the hosted providers nelworbs and infrastructure.
11. Does tha con trad obligate the Cloud pmvlder to allow third parry smite Inspections of the
�Q
Cloud provider's Infrastructure and security practices on a specified basis?
FASTER lw
Response to 5243 for Orange County, KC I Page 94
FASTER:No
If No, Explain: FASTER: The hosting provkler contracts third parties to conduct vulnerability arcane am
periodic penetration tests against the hosted providers networks and Infrastructure.
12. Does tie contact obligate the Cloud provider to provide security documentation upon request
by the County)
FASTER: No
If No, Explain: FASTER. Arequestfor spetlflc Information can he made. Depending an the smaltivoy
and nature of the Information requested, o signed Pon disclosure agreement may he needed.
13. Does the contract obligate the Cloud provider to supply the County with the providers
performance records, including access to dally and weekly service quality statlstlai
FASTEN: No
If No, Explain: FASTER. A requeslfor sprimp: Information can he made. Depending on the sensitivity
and nature of the Information re quested, a slprlM nondlsclasure agreement may be needed.
14. Exyleln the contractually obligated service level parameters, minimum Is" 6, specHk remedies
and penalties for non -compllanon for.
1) Dptime FASTER shall maintain a data center adequate M support Services ro Customer
twenty four (2e) hour per day, seven pl All per work(exclumng scheduled mandenanre) with
ervlre awlbblRry of not Is es Mon 99.9%. Far mare Information regarding complex plex ontl
penalties please refer to the FASTER General Agreemenh Schedule D: MasNnr & Hosting Service
LevelAgreementfSU).
21 Performame and response time: Please refer to the FASTER General Agreemen4 Schedule M
Hourly & HwNng Service Level Agreement is")
3) Error correction dme: Prepare refer he the FASTER General Agreemen4 Schedule D. Hosting &
HmtlW Service Level Agreement(SIA)
4) Infrastructure and securHy: Please re$rto the FASTER Generm Agreement, Schedule 0:
Houston & HasHnp Servke LevelAgreemMt (SLA)
15. Does the contractually defined Servke Level Agreement define pertinent terms such as
downtime, scheduled downtime, nice ...i
FASTER: Yes
It No, Explalm [lick here to enter text.
16. Does the contract specify minimum disaster recovery and business cardinally requlrements,
Including penalties for non,compnance, as discovered through onslte Inspections, audits or
actual disasteml
Fi�ei� ER "Response to 5243 for Orange County, NC I Pape 16
FASTER: W.
If NO, ErcpWM: FASTER: The FASTER GenervlA9reemenb Schedule D. HOStlnp @ entering Service level
Agreement ISLA) defines remedies that arc subject to the exceptions provided In the SW.
v. Does the even had re fore the cloud vendor to ratty the county m any ounouread howdo alRy
and IN provider
No
If No. Explain: FASIER: Hostngservaes areprovldedby WnWest♦ peak 10.
18. Whalers the contractually required notification pedod for the County or diseloutl vendorfor
termination of the cloud services?
FASTER: 120-days.
19. Describe how the CountVs data will be stored, managed and archived.
FASTER: The concretes FASTER Web data Is stored In a Microsoft SQL database. Backups of the
customer database are taken locally and also sent offsite to a geographicallyseparala location
for redundancy.
20. Will the County's data be stored antl managed on a storage system with other data?
FASTER: Yes
If Yes, Explain: The Gated Community Cloud virtual machines ("pubOP) data stored on shared
hardware, but segmented so no cross contamination or access to othmdiepFS data.
21. Aterbat architectural point in the providers dead tacl)IW WIl the County's data be phyairagy
connected to networking equipmentwth non -County darn
FASTER: DUMde Of Me FASTER Web sbudenNronmenfint"ll,
22. What are the cloud provider's Information security pollees?
FASTER. Me dsud provider has pulsates In fate to executive and bear management ton now
Jos mf scorn la support l fwmaflon secua m through dear documented direction, commumen y
exptdt ossomerent and vet/Imtlon of osslpnmeatexceeded. The hm9ng provider real me
certifications for PCI D55, 5SAT6, )ME 3402, SM 213 and Safe banks I.
n. What are the cloud provider's Incident management and reporting polioks?
FASTER: An Incident management overview document can beseem I under PRA.
��r 34. What Is the process by which the crud Provider updates policies and Informs customers?
MTER m Response to 5243 for Orange County, NC I Page 96
FASTER: VbWest has a process by which an annual review of p011clus are settled bV extemal
auditors for ratifications. Relevant follow to Customers are cam Irradiated In writing when
appropriate.
25. What by the bases architecture of the cloutlproWder's networksemdtyi coverall design, zones,
filters, 8rewells, VLANS, prospects, standards)
FASTER: Environments In FASTER's cloud envimnment are physically one bglmlly segregated
wlMprewnlls and Miss. Rath Internal and exreratel plans ore regularly conducted us prescribed
by Industry best pmcnres andgumance. Than parties are contracted to conduct monerobviry
scans andcerlMn penetration tests an the retworks and Infrastructure. AnfFmolware sujtware
Is empbyedan all systems commonly offecfed by ministers. The envionmenf mummies
unlfliardonsfer PCI OSS, SSAEI6, ISAE 3902, SOC2/3 and Safe Forever
26. What greatly measures does the cloud provider use In data storage, transit and use?
FAS?ER: industry standard SSL is used to protect data In transit while robust network security
coition such as appellation traffic Homage, Rrewalls and network segmentation techniques
are used to secure against malware attacks or pruSlom.
27. What encryption techimaties does the cloud prevent use in data management?
FASTER: All backaffke systems am Interstate by industry standard SSL(Secure SO[ke6 LOyed
Utilizing an Slit allows documents and other Information to be sent securely over the Interval
using on encryption protocol
28. How are access rights managed by the cloud provider far their employees, contractors and other
Panels?
FASTER: fie losing Provides, has oformal request and appromlpmredumfor granting
employees access to systems. Access to client systems is only erupted if the snQmember'spb
responsibilities regvbe such attest.
29. What methods does the cloud prouder use to destroy Information, when s0 authorized?
FASTER: The Cloud Wovder supports summer deletion such as degaussing and cryptogmphn
Wlplrg of data. Additionally, the provider has established procedures to al lee all computing
resources of mount auto once a customer has wmktl on environment.
M. What Is the cloud powder's patch management policyfinethadd?
FASTER: VloWesYS change management processes are documented In thelrSOC1(SSAE 161
Independent auditor's report.
31. How does the cloud provider defend against mahvare, Including but not limited to vlmsey bats,
FAM GR a, Response to 5243 for Orange County, NC I Page 97
spyware,spam, phhhing and ph arming?
FASTER: Anti malware sofware B employed on all systems commonly i fared by meMmre
Envlronments are protected by flrewall and on upplkntlan bafflcflrewoll. Semrltyal
detection systems which use signatures. Ihtr or hehanoral patterns ore updated across all
Infrostmcture components as the updates are provided by the Werner.
33. What system hardening strategles are employed by the cloud promdefl
FASTER;VbWest employs multiple methods Policies, Procedures technical controls and training
III ensure Mat approWbte engineering principles and cpemtlanal procedures ore In piece to
supparcVmwestlnforMONOnsecudryob )ectW$, Vbwest uses Indus try- leadlrgfirs"ll
hardware to Protect all company applications and data. As port of this logkolsemNtyeffort,
VbWestmalntalnsawrystrktpolkyre Mingolbwedtroff [ExtemalorMlntemaltroffkus
monitored continually by the company's system security administrators, MuMPleleve4of
security are required to area systems safe and to provide the capability to Identify and prevent
potenNOlplaoks. Managed lnbogan detection solutions are also employed Violator. VlaWest
partners WA Me Imding authorities oflntemetsWarlry In Implementing security moss that
allow them as secure systems by monitoring the network and servers for signs Indicating possible
Ourl The VluWestfomwall and data network implaumNOm are department atstrkt levels of
secodry. Each external network port is configured according m internal guidelines and is
monitored routinely. Tolewme levels are established for external and Internal Maffk and If
preset tolewrme is reached, an alarm and Name is generated, musing the support team to
Investigate the alarm to determine its kindmasy and /or severity. Vbwest has Integrated
apdicodk Service specific commis Identified by leading Industry bodies such as E mdrrfor
In home Security Guldel Ines, Into the Vbwest cantwlfmmewori whereverimpubb. VlaWest
continues to monitor hese Industry gragis7 rldeas on which Imtling Practices con be
Implemented to better assist customers with morwging their central env /moment. Via West
server Gg configuration standard! Includes but R not limited to the follawblgy enabling of
swapped OS level logging, removal ofunrlecessory software and vendor default acanwasi patch
OPAUN col and time ryrlMmnlmNan. WoWest's OS standard represents the nose level
deployment prior m applying configuration details supplied by customers during oMergel or in
subsequent service mqunts.
33. How does the cloud pmvtdes p ndown semdry hadorr, Including logging, correlation, Intm em
detection, moment aviation, ale Imaginal mondoring time Synchronization, security
assessments, penetration loading?
FASTER' Similar M phone. VmWertemploys multiple metMdy policies, procedures, ttthnlml
controls and twining at ensure that appearance emanating principles and opemtlorgl
procedures are In place to support Vlo West Information security objectives. Vbwest permits
with the leading military of in boost maturity In Implementing security tools that allow them to
F�ISTER" Reaponae on 523 her Orange County, NC I page 98
secure ursyatems by monitoring the network and servers for signs treasury posslbk attacks.
The VkWest fl aver al and data nelwwk cwdl9umf nom are muln Mitred at shkt IeveR of security .
Each external network port is inclement crowded to lmerrml guidelines and is amounted
cousinely. Tolerance ?OWN Ore TiMbaklumfor external and Internet tmQk and pa preset
mammon is Iceland, an alarm and Met is geranamob musing the support team to Investigate
the alarm N determine Its legitimacy ond/a severity. VlAwat has Integrated applicable service
specific mmrok identified by Names Industry oodles, such as Centerfm Intranet Security
Grumman, Into the pendent controlfmmewark wherever Invisibly. Vainest con ideas, to
mango these Indus try groom for Ideas on which leading practices can be implemented to better
most customers with managing their mutual environment, VbWnd server 05 configurvdon
standard includes but IS not limited to the following ; mospoa of standard OS levelaegging
removal of unnecessary software and vendor default mounts, patch application and time
syrrthmnlmtion.
30. What tells release; and methods does the cloud vendor provide for strong authentications
FASTER FASTER Web's native uxrocmunt management allows weakened adminkhoNrs to
enforce strong Ross nerd usage for FASTER Web. AddltiomlAL mandate trators can mueprom
FASTER Web with chair Active g /rectory (Ag deployment to leverage strong answered policies
managed by AD, When conflgmed appropriately the Active Directory Federation Snace(AD Elf
Integration WIM FASTER Web allows for additional strong pages test thin methods such as two.
)xNrmhumtkation.
35. Promp a any other comments and Shipsnatlona
Click here to amenest.
FASTERResponse to R43 Mr Orange Come s, RC I Page 99
THIS PAGE LEFT NIANK INTENTIONALLY
FASTER`" N�Ponne to 5243 rorOrange county, NC I Pere 100
Appendix I_ Cyber Liability Insurance
Questionaire
n Tbls questlonnalnralstobeused to assess the level of Cyber Liability Insurance
procured by the vendor under consideration for Orange County.
Rse�a
Vendor under consideration: FASTER AsmoSokitlom'/VpWest
Solution under considemtlom FASTER Web
Oepar mentisi served: Click here to enter text.
35. Do you currently have Cyber Liability Insurance?
FASTER Response: Yes, the 30 party hosting provides VleWest has a Cyber Liability pollry.
a. If yes, what cove rage is provided by your insurance pollry?
FASFFR Remains: Please see attached Certificate of Insurance
b. Pmvideacopyofthelnsurance.
36. If youransver toquestlon 1 Was No, then are you planning to get Cyber Liability Insurance?
a. If Yes, When doyou plan W get R.
ii/SURU, Response W 5243 for orange County, NC I Page 101
b. If NO,Fplalnwhynot
37. prwke any other Comments and eaplananons:
FASTER n] Respoke to 5243 for Orange County, NC I page 102
APPENDIX M FASTER STATEMENT OF WORK
FASTER®
£ASTER AssN Solutions
100% opencen-Owreel
Statement of Work (SOW),
Pricing St Payment Terms
CreafeE For:
Orange County, NC
Date:
]anuaay I6, 3018
Senior Software Ocamultante
Steve specnt
Pricing In this Parposal is good for 120 days.
PIUS Core COTS system
W t - So:were un: standard AdW roan:
J30
Tha pies orphan up to quantity Noted s:amera tlM Win, Iwbkh ore tlelNeJ a orgrulN
$33,000
wketl z[55000 or urmteamd aGhel Each addebnaliv &xl be fl W.00.
TIE NNdW one bsM1iwe of Me FASTER Web Appl[atCn who ode datNCe.
O12a- gopher Chat Nom Standard AMn AUKS:
10
ThE pace nddm up to the puanwy added mnsM1MeN MMentla lwfiq are dtlMr W
$2,500
w4hal / When at bas than f5040 and Imre than 5500). Eaq Now- Standard Asset net a 25M
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050 - NnanNed Nowt A,,w=:
b tams
unkMea aaeara..Imnled a®annl mmeea.
Motor
Pool Anet Sharing, penal i Reservations OOTS Sy em
204 - Wen -NSed frotorPoOl Meet Sharing, RmRI a Rexmtbm cover:
Web Word FbIONOOIASS &SheMg, Rentela Reservatbns 5ysmm:5 appkatbnown,
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SISMn, Response 0 5243 for Orange County, NC IPage 103
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FASTER 6e Response To 5243 For CaranneCounly,NC I Page 106
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FAAGR Response to 5243 For Orange County, NC I page 207
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Milestone
1.Ibe let Pam= m Due Page Demands. .
Percent
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i/5 M Response to 5243 or Orange County, NC I page 111
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FAS UR.' ReWnse to 5293 for Orange County, NC I Page 113
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FAS UR.' ReWnse to 5293 for Orange County, NC I Page 113
Payment Schedule By MileStane
Milestone
Percent
Due
8tert of ect
50%
Dellyery
50%
FASTER " Response In 5243 for Orange County, BC I Page 113
THIS PAGE LEFT BLANK INTEMIONALLY
FASTER 14
Response 0 5243 br Orange County, NC I page 114
APPENDIX N DETAILED SAMPLE IMPLEMENTATION PLAN
DRAFI"
Resource Names Key
OBPO
Customer Business Process Owner
C-BM Fin
Customer finance Business Process Owner
C BPO FIett
Customer Flats Bminee5 hoR550wner
OBPoIT
Customer R Bminess Prows Owner
40ata Expert
Customer Data Expert
C-olOrR
Customer FUN Dark
C-FASTERAdM
Customer FASTER Administrator
C Parts Sup
CustgTer PafLS SUpeMex
C -PM
Customer Project Manger
ImpCon
FASIIfllmplemeitatlon COnultant
ImpPM
FASORlmplememrtbnProl¢tcooNlnrtw
Import
FAf2ERlmplementammommlead
Insl Spec
FASTER Installation 5paalelht
Io
Resource Names
Task Name
pre6
Dnr.
0
155 days
Converslon (New Customer)
I
Project Kick-Off
4.)3das
2
Preliminary Project Tatty
239Bap
of
ProjectlicluffCallPrep
IS
0.16deys
17
C- PMJmPPM
Schedule Project gdoff Meeting and ttnO email wits
I
15 arms
GoToNlalingdetal6
SB
C -PM
Customer redews FASTER Web lmplementatlms
ll
1 h
w 1Lteto
gain familiarity won content
FASTER" Response to 5243 far Orange County, NO I Page 115
19
CPM,6BPOR
Customer reviews Web Services or Web API's
14
1 h
documentation
10
ImpPM,OPM
Project Kickoff Conference Call
VREc2
1.5 him
tlays
31
FASTERTaMs
.0A3gaye
133
1
SM days
H
FASTER Web tloW EnWmnmmt Sat Op and buWll, if In
;OMdm
SOW
51
Customer Hosted EnNmnmmt are Op and Ipoll
gS4dryv
51
CRPO IT
Acquire environment hardware and software that
5Pae;
men minimum FASTER W SSyshm regulriments
)am mtem
Recommends document on lmplamentanon Wourd
s3
aapmer sands up EnWmnment
51
3.69dayv
54
servers
26g Plays 1
55
OBPOR
Customer stands up AppllaWn Steven, OB Server nd
ldays
Reporting Server)apOrts server on be hosted on Of
server or Nlyd seM, at Customer lTs greater)
56
C,)POO
Ensure OatlWSe Rmr, Appllg0or 5arvn and Report
55
2him
YPrer men minimum FASTER Web System
requirements (See Ststem Regulrements Placement on
Implemmtallon Webslte)
57
C-BP(r Ii
Ensure HIS is conflerered on the Application
56
5mlm
Sarver (See System Requ remenb daemon[ m
Implements on WeMlle)
58
CBPO IT
If using HTIPS/5%, ensure MTP51s
X53
'1 hr
anflgured on he Application 5emr with a waking
SSE wake ceNflnN Installed
59
C -1314) IT
Ensure Woman language Meadow (CUR) Is
58
5mlm
enabled on
the Oppose Server
60
C -BPOR
Ensure availability of Admlplsbaters ows on
59
5hlna
Database Rmr, Appludan Server and Aspen Server
for use during
Implemenoton of FWER Web
Fps ✓ML, Response m 5243 for Orange Caunly,NC Page 116
61
CSFOR
Enure availability of Descrie SOL User with
60
5mass
SysMmin permissions for during Implementation
oIFASTEBWeb
63
CBPOR
Once dedicamd Database SOL Oat named
fit
5mass
- FASTER to be used by the FASTER Web System.
63
C -BPOR
Ensure MFU Report User is conngured foramirg
6E
3hrs
Web lsee System Reculremenh document on
Implementation Websltet
64
Innllaton of FASTER Web COTS and Dow Database
0.87 days
ED
FASTER Preston Install 5esalon
53
0.14 days
T11
Controls Prep M Install Rwbn
65
Mrs days
71
C -BFOR
Customer downlwdr FASrtg Web COTS install
69
05 his
package from FMTEX Mesbare Site to Appllanan
Server
Tl
C-BPO IT
Customer communal Demo Oataedw from FASM
69
4M1n
Hiesbare site m Database Server
73
C-BPOR
Customer lnkrms Implementation Coordinator
77
5mla
Oat Install padage and Demo Database nave been
domloaGed
74
ImpPM,C UOIT,C-
Schedule Install of FACES Web NR and Demo
73
15 mins
FASTER
Database In Customer's Environment
AdmJnst Sett
75
Install Union
70
0agaryn
76
GBPO R,Inst Spec
Resume Demo Oetbaw to Malang
BO ions
Server Oak Customer Or preferred name for
FASTER Dominant
TT
C -BM R,Imt Sped
Beam AtteMenos, and CM &dpi from Install
76
5mins
package
78
C9M R,Insl Spec
InsM1IIFASRRWeb COFS 'ITT
Washing
79
C -BPD IT,Imt Spec
Install Neodynamlc Blander Generator, N
78
Smbs
Barcotle Add -on Is In 50W
80
C -BM R,Inst Spec
WB Into FASTER Web and o nflgure OStmer
45,79
5mlw
owned as India rest resulted Undea Customer is
Intmetfadne)
31
FASTER Pest lnRall Seaton Talks
75
oASdays
F.MTER`a Response to 5243 for Orange County, NC I Page 117
BT
InMmMan
Customer Tasb
96 C -BPD Fleet
6630ays L
BB
CEPO rt,GPasrm sup
Aqulre and install BVmde Annual, Lai and
5tlrys
enduserumpuWS
Reader that are compatible with FASTER (see Braude
Customer smalls Implementation Coordinator the 96
5mins
resuBS Of FASTER Web Install Validation Test Cam
Ada on all on
911
23
15days
Customer Websind
Fred Far COTS Same 0rent Sevions
1.5 dare
N
FASTERTa6ES
Ertel COmWhR
Legal
90
Can R.4BFO
Verity end um cort W ensure tbry
Iday
Fleet
meet the minimum FASTER Web tllent
Requirements (a" Sysmm
Requirements onlmplementatlan Wall
91
C-BPO R,CAM
Verify end user computers to Ranges Internet
90
5mins
Fleet
Beomme that are composite Wm FASTER Web am
Installed (see System
RequlremenOmn Implementation Webalh)
92
C -BPD R,CBPO
Verify end-useruenstr nto ensure ACmvM
91
5mins
Fleet
550.5 Print Control tam be aownmaded and mashed,
Acuue)(downbeei
Initiate at Initial attempt to print reporm hcm FASTER Web
93
C -0i ITC Bpts
If end users x we be Mcersing FASTER Web
92
0.5 her
Fleet
burdenaks, Check end user computers to ensure
common Into uerobn of MS SlWerllght b Installed (we
System Requirements or
Implementation Webslle)
94
customer Fleet nstall S ion TUW
41AI
OM data
95
ImpPM
Emall OSetaner their FASTER Web URIC Admin
5mins
Igln and Mine Web Installation Validation Test Case
FASTER L11 Response m 5243 far Orange County, NC I Page 118
InMmMan
'
96 C -BPD Fleet
Customer vetoers FASTER Web Install - 95
30mins
Valldadon Test tams using °Oemoll brim on
enduserumpuWS
97 C -BPO Feet
Customer smalls Implementation Coordinator the 96
5mins
resuBS Of FASTER Web Install Validation Test Cam
911
23
15days
99
Fred Far COTS Same 0rent Sevions
1.5 dare
100
FASTERTa6ES
0.03deys
FASTER L11 Response m 5243 far Orange County, NC I Page 118
102
ImpCDA,C -FMM
Schedule System OweWew Meanings with Customer
97 15mins
MM,O PM
and antl GOTOMeeling details with the Ounoog torte to
Customer
IM
C- FASTER Adm,C PM
Customer to dllMbYh sommng Information to
102 5mins
(e.g, Meev" toeatlw, GOTOMttGng
eattendees
etallsand conference
Number)
Old
It Customer ynnY to use a Training; ROOm for System
10 0.11days
Ouervlex
105
CFfISTOR Adm,CPM
Customer to schedule mono eomputerMth Internet
30 mine
nnedlon, prolecw, screen and conference phone for
Coding
106
CFASSER Mm,C
Cmuseer vadRes mnneci to FASTER Web for
105 5belies
BPOIT
computer In tolnlnB room
10!
CF&TER Mm,&
Customer vwlOn projector is working In tralning
106 5mlos
BPOR
room
1W
C-WTERMm,C
Customer assets computer meet minimum
101 SMns
SPO IT
browser spite (am System Requirements on
Implementation WeMXe)
109
C- FASIFR Adm,C
Customer ensures that M5 S5R5 Pont Control is
108 Satire
BWIT
Installed to all machines that Wll be used for printing
reports
110
CFA Adm,C
Customer strums that he omputer has
109 5tons
BPO IT
permlalon W download M55Neolght (entire
dashboard is gist accrued, giverlbM should be
"
avowed to aY W metlralN download and
Install
in
Remorw COTSSyftan Overseas Siemens
15mya
112
lmrgon,C -F5 R
Resume= System Overview wsessmn-
O.5 days
Adm,C -PM
Day 1(me Implementation Webshe for Agenda)
113
ImpCan.CFASTFR
Remote COl55ytem 0amew SesJm-
1t355a1 0.5 days
Adm,C PM
Day 2(see Implementation Websbe for Agenda)
day
114
CiA fi
Determine if Costanvwlll bill by Avower Code
113 2mins
Mm,lmpCon
115
C-FASIFR
Commune if Customer will use tax line mopping
113 2mins
AdmJmp[on
FAS Mu Response co 5243 for Orange County, NC I Page 119
116
CFRSIFR
Debentures C.Umner casing method. Mwlrg
113
126
Mm'lanal
Average or
Impcon,C -BFI IT
128
C -OPO R
FIFO
us 20drys
112
GFASRg
Oecermair IfCUSbamer plans on belling by mileage
113
mapping
Pdm)mpCan
charges (Core Per Mileage)
Ila
126 4her
III CenveMan Utility to Import N data from DaG
119
C -FASTERAdm
Customer response Imprsona atlon Webslh for data
20
cleanup and apparel (prep) recommendations
120
Convenbn Data Plop
20
121
C -Data
Customer determines 11 It 4 best to complete Data
Expert,C-
Cleanup Prior to Or In sands notion with leading data, If
FAS)FRMIn
data is In another FMI51t ml be easier to do data
cleanup In that ryshm (See
cheldlet FASTER Web Implementation Web9te)
122
C {ASTER Adm125M1
Customer deans up and prepares ornnMadrid fleet
121
data be cmrverslon
in
Excel Convetslon Utility, IF NStomx [hoow
123
124
Iml
125
OBPOOF
126
C3ASTERAdm
127
Impcon,C -BFI IT
128
C -OPO R
2mins
69.02
days
Ihr
0.07
cases
30mins
Zan
days
Place Excel OceveMan Utufte Installer and
2m1ns
Dxumentathon In the Commands Plleshare Folder and
Inform Customer
Customer chemicals Excel C wrslon Uglily from
124 Thus
FASTER Dismiss Mtn and lame mini the User Manual
Customer populates Net lnfornal In the Data
us 20drys
Mapping Sheets musets, Parts, Vendors, Persons)
Implementation Committed: to twines One data
in 2has
mapping
sheets
Follawlry Me User Manual, Customer executes she
126 4her
III CenveMan Utility to Import N data from DaG
Mapping Sheets to
Me M5 5OC Staffing Database and valldates the data
&Zyw a Response to 5243 for Orange County, FIC I Page 120
US C- FASTyRAtlm
Customer moves errors In the Data Mapping
us
3days
fleets
130 C-WO IT
Customer as momtes the Sell Nnwrstm Utility
in
ahrs
until
there are no Remaining enters
131 Imptan
Implementation Considers reviews Data
130
lhr
Mapping Shmi with Customer to answer questions
and stories supporters
132 C PRO
Customer backs up enor -free M5 SO- Sta lrg
130
9hrs
DeebeX and u plwds copy to FASTER FIIeshare Ste, and
nforms
Implementation Coordinator when finished
133
MS S0L Data Validation Udifig, If Customer Clmosu
121
44.26
does
130
FAIRIES Tests for Usurp Deployment
0.01 date
132 C -BPOR
Customer downloads and Installs M5 MI, Data
136
1 h
Validation Utility from FASTER RIeshere Site lollowing
the User Manuel
llg
Ieaell0sta
13.63
data
in C -BFOO
Cushormr adds Leval l Asset data Into MS
137
4wis
SMSIeging 0atabaselASx6, Person, Vendors,
Ports)
140 C -BPOR
Fallowing she User Manuel Me Customer
139
Shur
canvases the MS SOL Data Validation UtlMM to d,ecAfor
used 1 data ertas In Me
MS S(µ Staging Compete using Me Ode Ddi
Ul LFASIFRAdm
Nammerresdvss lerelldem error dries
140
3days
MS SOl staging Oatabxe
102 C -0PoO
Customer re-esewtas Me MS S0L Data
10
4hrs
Validation Ullllty to checkfor level ltlam esors, until
ertorfra
103
Level l Oul if in 50w
03.76
days
144
After Me taed l data Is amer -free you may begin
lday
FASTER Response to 5243 for Orange County, NC I Page 121
&SU Ion RoPotae to 5243 for Ores9e Counly, NC I Poge 122
vapdaung the lael 2 data
10.5
LBPOIT
Cush ear adM Level 2 fart data Into MS
139
4win
SOLStaging 0atabase Work Orders, Olrect Charges,
FuelTrzlsuctions)
106
LBPOR
Following Use User Manual Customer executes
145
1M
the MS SUL Data Velldttbn Unionns to died for Loved
data errors In the
MS SOL Singing Database using the pan
Oletlonary
147
CWTER
Customer resaW Lad 2 data warrant In Use M ML SUghl;
146
3days
Rum
Database
148
C -BFO IT
CoAamerre exerates the MS SOL. Oda Velldadom thirty
147
4 hm
until data is super free
149
lrrp om
Implementation fnnsulbnt mews data With Customer to answer
141
1 h
quief Ions and pmuldes wMatba
150
LBPoIT
Cusfomtt books up error -free M55OL 5taging Ostrom and
138,143
4hrs
uplands copy to FA R Flleshwe Site and Infants
Implementation Coordinator when complete
151
FASTfROho Extraction gFFbtanry N I050W
23.91
days
152
CaftamarTasks
23,91
drys
153 iC-Bro IT
Wxtomw tornados Was of existing FMI50atabase
lhr
1154
LBPo I$G
Customer pm{des copy of Oan 0lationary /Dan
Ior
FA53FRRdm
Mapping fops nlsfrg FMIS
155
6BPO R,0
If errors ex64 CUStorner instance feedback an
166
1 w
M&FFRRdm
data serum and/or powder updated FM 15 Database
156.
CW119R
Cu4unar mtews dam In MSTFR Web
202
2days
Rdm
137
f4d9TFRT"ks
2179
days
ton
6 days
&SU Ion RoPotae to 5243 for Ores9e Counly, NC I Poge 122
209 C- FASTER
Customer provides mpkmf their Fuel T0asudon Drawn File and20
5mins
Mm
Layout Definition
210
034 days
216
ImpCm,C-
Stuart MTS Fuel Import Add- on averieW Sesslw With
309
Smins
FASTER
Customer and provide link to Fuel Import Add on Form
Adm D Wei
CIA
I
217
COTS EUN Import Mdw OUerview Sudan
0,06 days
218
InACOryG
Wow and I'll out the COTS Fuel Import Add FOmy a
, 216F5tl
20mins
FASTER
sepaMe mmustbemmpietWforeach CO35fuellmp In
A m,C -Fuel
SOW
day
ark
219
ImpConC
(if In SOWf heavenward flit out Fragile and Dispenser
218
to arm
- FASTER
Supplemental form, a Farm must be completetl for each Site
Adi
and Okpemer Supplemental In the SOW
Fuel ark
220
C ;ASTER
Customer completes a ad return; COTS Fud ImportAddan
218
2 A
Mi
Fan for such fuel Import add on In the Saw
Fuel ark
221
44A9ER
flf In SOW) Customer mmplema and aubmM Site and
219
2 has
Adm,C -Fuel
Dispenser Supplemental Fan For With She and Dispenser
ark
Supplemental In the SOW
in
FASTER CFI VerRlWllon Tasks
OAB days
us
1
20.28
days
226
0.22 days
230
Custom mtenaticNRepod/EeprR, It in SOW
21128
days
231
C -FASTER
Customer assents WSloroutbn aequ6t form on FASTER
227
1 h
Arm
Wetnte
232
C- FASTER
Customer works with development team to reflra
231
]OMys
Mm
requirements
233
C- FAFTFR
Customer SlBn aR On Requbemenh and/Or Quote
237
Omins
Arm
mom /✓.`RW Reports to 5243 for Orange County, NC Ipage 123
234
FASTER Orientation OeMlopment(Duration WNl Depend on
ulteayN
Complexity)
in
527 Bays
321
345
18.45
data
333
tfi(R Prnp for SVAem Conllgu ropo and '
0.16 days
337
GBPo
RM1eMIe SystemCmfl6uMbn and Training Student and pmNtle
334
.0.35 his
Sleebf-
"NenM
FrOOM
Adm,lmpfon
338
Remole System Setup and Enn3yun0on Peeling
332
3.51 days
329
C- FASTER
Remmle System group and Configuration Traling- Sesomnl
4 m
Admp
PKIMPO n
.330
C- FASTER
mayor System S etup and GmOgURRIM Trammel Session 3
33955x1
i4hR
All
day
PMImp[on
331
CFASTER
Menage BllllrrgAVants iralnlny l /hllling byaemuntmde
330FA1
46u
sell
day
PM,Impcon
333.
Configuration and Setup Task to be completed by Customer
336,331
15.3
after staining it famplete
days
333 iC {ASTER
Customer creates; oles
this
Arm
334
OFASTER
Orstomer sets up sues and welds roles
DO
)day,
Al
335
CFASIFR
Customer ets up mushrooms (Default Mtlnt, Shops, labor
354
1day
I
Mm
kk and Shift M tasteless and molum roles)
' 336
CFA ER
Ortomeuets up email templates (make Sure to add a
335
1 I
Mm
'Name'end'Phone'to ties bottom of all emall templates)
FAMRResponse to 5243 for Orange County, NC I Page 134
337
CFASTER
Cus6mersels up Customer Postal and add Service
336
1 h
Men
Items We Postal as nadN
33g
C- EASTER
Customer sets up A¢N settlngs and 0elds
337
1M
Men
339
- C FASTER
Customer sets up Inventory settings and Weds
332
1 h
Men
340
C-FASTER
Customer mob up MNntename settlngs and 0elds
139
1 h
ptlm
1
341
C-fXTER
Customer sets up Hlstwy eemnts and iklds
340
IM
Rtlm
342
C -PASTER
Customer ads Op Tedmldan WOr6latlon settings and Welds
341
Sbr
Aam
Sew
C4A 7198
Customer sets up Accounting mordants and Welds(expeassubllllnas
343
lday
Allen
treed cards, etc.)
399
GfASTER
customv sort up Vendor news (payment
343
lday,
Atlm
Targets, TU Code, Catalorles am Roles)
345
CFMMA
Customer sets up Asset Campeau, as needed
3"
2wh
Adm
346
CFM7A
Customer eats up departments overrides, as neNN
Ad
1VA
ptlm
347
C FA R
NWlfy lmpkmenM1tbn Consultant that conflguratlon a
346
0.35 M1rs
Men
commands
348
Upon Completion of Competetbn
333
0.66 Nye
353
331
15.39
days
53B
353
fie Nye
539
0.69 stays
530
FASTER SOX Go-CWe ONIUery Talks
0.03 stays
534
SOX Gc,UVs Opbyment
530
0.66 stays
535
C-SPOR
Customer downloads Soft G Uve 0B to desklp of 06
3 m
Server
S35
0 PsPOir
Cu4omerdownlpds GOUVelntegnllomndnuhm
15 ml's
1
FASTER
Response to 5243 Mr Orange County, NC
Page 125
report files W desktop of OB Server
537
L8130 IT
If upgrading Venal WHSTFF Web COTS, Customer downbads
535
15 mil
Fg9RR Web COTS lmgller to desktop of app Server
539
UBPoR
Bastes 50h Go We GB to WStomer environment
535
30mins
539
"PO IT
OePloy after Remove User SUlpHrom Install Package
538
2mins
against fire Web Database
500
6BPOIT
If named, upi FASTER Web to Go Use version
1 599
Means
Confirmed W Development Mal
i
Get
'LBPoO
Add /Restore Report Over to oral Server nd FAStew Web
540
'5mins
542
CBPoIT
Emure all Pull listed In Ave SOW are Installed
541
10MIM
543
C -BP M
ImMl all Go mImegntloos
541
20 mins
544
C -BPOIT
Install all WSOm Reports
543
20mins
545
CBPO IT
Oblige One number of returned values In burns results
544
5arms
546
C -BPOR
Perform Install Validation cerdng on FASTER Web
545
20 orders
Environment
50
CSPG IT
Inform Imperial Coordinator of murressful GB
546
1nsn
Pool
548
ImpPM
NoUgsCLLebmer of successful DO restore and W begin
50
5mine
tertdog
549
FARkRlasks
OA74ap
516
Training and Gmllw Planning
'I529
5.47dap
567
FASTER GoAue Advanced Planning Tpb
OA9eats
590
Customer Go' We Advanced Planning Tal
5.46dap
5751
CFASTER
Implementaton Coordinator Will Schedule Go .1W Week and
Ismins
Go-Live Planning deal
1520
D
I Fleet
gPo Fleet
580
OBPO
GoOnWeak Meeting-1: Task renew wnkrence call
93
lbr
Flee,c
BPG
IT,C -
ERR
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r
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IA TER1aResponse
M 5243 for Orange County, NC
Page 126
I
8
Mm,lm
pPM,C
Dow
Expert,
L
Pµlm
On
581
C -BFG Fleet
Provide completed attendance list Wthe Go We Training
the
503
C -PO
Coeditor training agenda with Fleet Manager
gab
IS mina
Fleet,lmpCO
M3
LF fi
Gc Wm Week MmUng-2: mp tasks confirmation
580FS+5
30m1m
mnfererceall
Mm,l
I tlrys
mPCOn
,ImpP
M1tL
PM,C-
am
Rk
Gate
Expel
INO
Fleet,l rmn
'5"
C -9PO
Ceram aaomarhas fulfilled all GaWewrok
1593
'Smlm
FleepL
requirements
FMIER
.
Adm,ImpPM
j
,ImpOrn,lm
on
585,
WFtamertotlM
529
Fbday
I
SSG
CuFbmerlraall VelMtllon
Garbage;
SO
Imem
Email Customer their FA51FR Web OIL and FASRR Web
15 mina
Installation Validation Test One Information
FASTER° Reporter to 5243 for orange County, W I gone 127
Sag
GBPO
R¢mmmeM Customer executes FASTER Web install
Saw
30mins
Fleelp
Velldaton Test Uses an endamr Computers
FASTER Met
M
C -BPO
If"dolmed,men lmpbmentaton Coordinator
SMS
15mins
FIeeTC
mulls of FASTER Web transit VelWeOw Tea Cases
FASTERAdm
590
Oats VerNUllon
X586
S.Btdays
S911mpPM
Nobly Customer to download Data VMNatlm tot Mae
5mine
from FASTER plasters Sun
592
OFASTER
Recommend NSlanertlwnions; and executes Oala VerlNutlan
591
Idat
Ram
lest cases from Misstate Site
593
GFMTER
Ilperformed, povlde Implemeenum Combustor
592
15 sales
-
Man
results of Oaa Verificems Test Cases
594
ImpPM
Ow Trial effh FASTER Admin tesling is pagassing
5925S,2
15 salts
buys
595
GPM
Customer designates a single pant ofoonlact bar all Issue
0..5 her
5%
COPS Fuel ImpOrtAdd'on
590
Leaders;
597
CASTER
Customer uploads nex fuel automation export flies TO FASIIR
15Into
Mm
Flleshares Site
593
FASTER COTE Fuel Impart Ceaseless Prep
0.I6days
601
Remote MM Fuel lmpvt Overview aM Tend" In
1,16Wye
Customer FfNbonmant
602
ImpCOns6PM
yRedule remote COTS FUN Imoarl overvlow wlan
600
. lS runs
Customer
603
ImpCOryL
Set upfuel related petmNSlom, organizations, and
602FSx1
15 mins
FASTER
Al Fuel
seMMIS
due.
Clrk
604
InmCmsC
Proxe manual fueltnnsadiom
603
15 mine
FASTER
sense-
Fuel 06
PSTER Response W 5243 for Orange County, NC I Page 128
60
ImpCoryC
Process fuel Import researchers
6oi
15m1m
On
FASTER
Irradiation Testing
609
1 w
611
Adn %C-
Confirm Cusbamer reado of Impanelled
610
0.25 hire
NOCRk
606
ImpCoryC
Pmcess fuel imposture ertw6 erected Fuel cremation,
fi%
15 Mm
613
FASTER
clean up data and reprocess
Fork
Adm,C-
614
FuelCrk
Cust roe iouesntMyaredluweled Naemallto
15 rains
609
Adm
6eallc Integration Testing
590,5915
5.09daya
fiW
FASTERTasks
046daya
On
C -BPOIT
Irradiation Testing
609
1 w
611
CFASTER
Confirm Cusbamer reado of Impanelled
610
0.25 hire
Prim
611
Orders Integration Testing
590,5%
5days
613
CSA R
Customer tests custom lnteyaturn
Fork
Atlm
614
C-WTER
Cust roe iouesntMyaredluweled Naemallto
15 rains
Adm
Implementattan Coordinator
615
Custom Report Testing
590,596
5.113 clays
616
CFASTER
Each mar who will access repots sM1OUtl open at least one
5days
such
remart and print to ensure connecWlry toreportsuPrerand
printer
617
CFASTER
Ope. print and Wee all custom reports and confirm Imports
616
ORS her
Mm
meetrpNrmnents
i
618
OFMITER
Customer reports Issues dallyala email to
15 may
Mm
ImplementarronCoordmator
619
lease Resolution, It NaadW
]days
668
520
14A4
clays
669
&pl date
6"
Convention Unalmd Ow update
BOEdeys
FASTER u Response to 5243 for Orange County, NC I Page 129
621
Deal Converawn Ul D Customer Soleted
zn days
M
FAMERTals
B.a2ddya
624 CfARER
Customer comparison limited data update In the Data
623
2aryd
Prim
Mapping Shaped (Armed, Parts, Vendors, Persons)
625 C-Bp01T
hamming Me Under Manual, Customer outcome Me Excel
624
1pr
Cmvarsbn Ur to Import ate data from Data Mapping Sheets to
Me M55DL Staging Database aft Validates the data
626 CFASTFR
OustamenemWes farmers In Me Oap Mapping March;
625
- lady
Rtlm
622 OBPOR
N orator r"wecuhas Me Excel CenverNm Utility until
626
the
Meer are no remaining armed
628 CBPO IT
Customer bacAZ up emor4ra MS SOL So Ming 0ambase
622
4hrs
and uploeas apy of Me Meadow to Fal Radars Site by close
ofbuslness Thursday prior to W{hp weak and Informs
Implementation Coordinator when finished
6"
M83OL Data VWIdWon UnMINy, If Customer Bekctea
a02 days
fig0
Levall Data
3,25aays
691 CBPoR
Customer romplrted limited data update of laved l Meet
2days
dab In MS SOL Staging Database lAsel Persons, Vendors,
Ant)
682 CaPOO
FollaMry Me Oar Manuel and Me Data Dictionary,
685
1 h
Coleman exeMes Mr MS SOL, Date Validation Will to del for
All l data el In Me MS SM Said" Duarte
683 CFASTFR
Meadow Panama level l data teas In Me M55OL Staging 1
682
1dav
Adm
Database
684 C Ill O
Customer mltlnues to norea le Me MS SQL Date
683
1hr
Validation I lliry wall error-free
m
level 20ata, If In 60Vl
4days
HIS F -11i a
After Me level l data is enw--fae hadn spiltla[IM Me
680
Cloys
teuN 2 data
FAS/fRn's Response b 5243 for Orange County, NC IPage 130
687
C -BPOR Comorermmpletes llmlhd data update of teVel 20eer
Idl
2clays
data In M5 SQL Statist; Database (Work Orden, Direct Merges.
Fud Tmneadons)
688
CBPOa FolloWng the Used Manual and the Data 0loUanary,
687
4red
Customer measures the MS SQL Date Valkedon Utility to shel iw
Usel2 dab errors In tee MS SOLSUglig Database
689
CFASTFR Customer imposed Level 2 data more In she AS SM snging
668
1day
Adm Database
690
CBPOIT Customer re metum me MS HR Data V91da0m UMty
689
4 o
untll dam Is emor -fees
691
C -OP01T Customer seek s up color free ME SIX 54glrg Database
680,685
4 h
and uplwds aepy of the database to FASTER FIIemare Site by close
of business Thursday prior to GmLNe week and Informs
Implementation Cbordlnatorwhm flnlshed
6%
FASTER Data Eareart ASNFtRme, H In SOW
2ARldvya
693
Us eRab
'',
1.57drys
694
CBPOI Customer pmNdes ropy of cash"FMIS Dambne
16r
695
CBPO Rp If errors Mlq Customer provlda feedback on data errors
705
1day
FASTERAdm and /or maker updated FMIS Database
6%
FASTER Turks
soldiers
JOB
FA3Tyruntled Dale Updace Tasks
669
6.02 days
840
1 669
4.92 clays
841
C44 days
842
Mond "ReDst- INCustomer G >UVe prep Tusks
1.8 days
943
CFASTER Verlry mnregMty to FA R Web forsludmts and traner
1
0.5 him
Adm,CBP01T computers In staining scam
844
C- FASTER VellfybeloPcoMut pmjm lsW iglntralniq
B43
025 MS
AdI BP0
IT repo
645
Training ROOM COmpYmra
%4
BRldays
FASTER Response to 5243 for Cringe County, RC I Page 131
846 Dan qc
Ensure training room comment meet he minimum
1hr n
FNSURMm
FASTER Web diem Requirements(.6ee.5ystam anywhements on
Implementation Wrests)
80 Dan TD
Ensure Internet 9mwser installed on training Mom
846 5mins
FASTERMm
eampulers are Com"Iflue with FASTER Web (San System
Requirements on lmplemetation Vestige)
848 C -alp ITC-
Endure AdNeX MRS Fruit Conbo161nstalled on GRIMM
M7 5arm
FASTFBMm
room mmpulem antl Mines download will be Initiated at east
attempt W print repoRS from FASTER Web
849 Dan Rp
If Mary wall be aaeselng FASTER Web OaAtbmrd ;Jerk
848 0.5hn
FAiTERMm
fault OR mom mmpumr to endure memorable rerslm of MS
Mandate Is Installed lSae System Requirements on
Implementation Webslte)
850 Dana
If using shared database server, Wrtmmer Nsbould
0.5 Ms
monitor tendered utilization during "Inlng to erslre the 08
server has enough resources;
851 Imp(amD
12RAOky 11fatempdemerwCon Cmsultmtetdwson site
850 Ohm
FASTFRMm
My ImpCtmc
Provide Implementation Derailment WM the training slgmin
10 mine
BPp Flea
sheet
853
Monday - Sysem Training (l:oopm -Sell
o.Sdap
854 IMPcdmc-
Asset Module (FASTER Syxhm Main and Asset Managers)
84355 4M5
FASTERMm
l:Wpm -i:Wpm
855
Usual - Sphm Indiana (&00m% -lea m1
0.94daya
856 �ImpCOn,U
Maintenance Module (FASTER: System Mmin, Maintenance
24355+1 3.5 has
FASTERMm
SupeMSO, Search auditors and/or Tarlmldms) 8:00an
11:30pn
857 ImpCnn,6
Inventory Module(FASTFR system MMn, weentory Shut
,day
856 4M1rs
FASTFRAdm
ear lmxntory ManXers)II:30pm- 4:3opm
am
Wednesday - System Training (BAOam -4oll
0.94days
859 Imp0cmD
TeahnWans WorkstaXm I(FASTERSystem Admin and
8435N1 25 Ms
FASTERMm
TeTnkland) S:Wam- 10:30pm
den
960'(MPCM,6
Fcel Module (FASTER System Made and Fcel Clerk)
'859 1 I
FASTERMm
10:30am- 11:30im
PZTER0,
Rssponss M 5243 for Orange Courts, NC
I page 132
861
Imil
ArmunOry and VmEOrs Modules (cal System
Ow
LShrs
FASTER man
Admin, Accounting Staff and Pads Managerll2OOPm-
2:OOpm
862
ImpCw,C
Technicians Workstation 2(FASTER System Mmin and
861
2.5 his
FASTER Ads
Teehnldans) 2:00" � 4:30pm
863
Final Tasks and GOUve
4.93 days
S"
ImpCONC-
Go-We Overview adds Fleet Manager and Fleet System Adman
-862
15 arts
FASIERAdm
after Wednesday training
B65
FASTER R Todka Fal to Mystery MGo-LNe
06355e2
1.19days
Database
days
ON
Customer R Tasks Related tO OeReery M Go Lim Database
1.01 day$
890
Go Use Deployment
Iday
991
LBPO IS
Dawnbad Go Live FASTER Web DR Overnight addressees to
888
4hrs
ensure DO is onsltenursday momlrif
892
CBPOPT
Extinct database wlumes to rebuild Go-Uve Database
891
30 mins
.893
CBPo IT
Restore Gl DO to Customer erelmnment Ithing
,892
Marine
Thursd"nomming
894
CBPO IT
DeployAfterResnare User Salpt Smm Install Package
893
5mins
What Web Narrow
$95
CBPO IT
If grand, upgrade FASTER Web to Gs Uve ansfan
894
1 o
096
CdPDiT
Conllim/Re -wnflg Web.mnRg On Application Server
,895
.5mins
892
CBPOR
Resore Rapers User to FASTER With
896
5mins
BOB
CBPO IT
If needed redeploy cmil es Miweb servWS
897
15 mans
B99
CBPOa
If needed, Md/reetOie eQNe dlreviory, user
898
15 arm
SW
CBPOa
If needey add/rWWm portal user
$99
15 minx
901,
C -SPO IT
Enwre all Pal lIded In SOW are Installed
9W
10mins
902
C -BPOR
Install all GOlNe Generic lntegntlons
: End
10 mans
903.
C-100 IT
Imtall all Ga {Tye Whom lntegraHOV
W2
11903
10mins
904
CBPO IT
in all GOUva WSbmlzathne
'i IDmins
9D5
CAMPO IT
Perform Install validating testing an FASTER Web
ON
10 inns
I
MTM
Response 0 5243 for Orange County, NC
pages 133
Wholeness:
906
"n IT
Inbrm Implementation Coardlnatw ofsuoressful OB
905
5 mins
restore
90l
ImppM
No01y Usomm and lmplennuffl nConsultant of
906
5mins
surscol Go Uses Deployment
90B
GRMTT
Customer to ral Haws to ugaq FMIS to ensure man do not
a90
5mlan
meant, green data Into lead MIS
909.
CBPO IT
Ootomer ar to mOnitwserver resources udlhatbn over
gas
0
not 30 cam to emure the FASTER Web mWOnmentbas enough
batteries
910
Tasks foliming Go-live Oeptoymant
C93days
911.
Final Customs whin FASTER Admin4taaw
0.3E days
933
Impir n,G
Address Reasoning Duetllans
84355+3
OS brs
FASTERAdm
days
913
InWCnryG
Federal 5ysttn S0UP Wervlew
913
O.Sbn
FASTER Man
914
ImpConC
?Worm OesAboaM OVeMew
.913
0.5 M1n
F%S7ERAdm
915
Imp ,C-
Customer Portal Training
914
0356!5
FASTER Adm
916
C- FASTER
Wstomerbeginssetgngup Blllln9A=unUs lfb010gb/
915
30 mans
Adm,C -BM
account ade/asetnyadder/Eapadmemwarmest
I n,C -BPO Fla
917
OFASIER
Consulter Processor Fuel
916
1 I
Acm,C-FUtl
Or9,lmpCOn
911'.
G
Customer begins to add budget line Items to purchase orders
. 917
30 mins
FAST
and%oraedOSarda
Of
Adm,
ImPC
on
-919
GaLlva on FASTER Web
i0m an
FASTER
Response to 5243 for Orange County, NC
I Page 134
920 C-Fr15Rg
Customer begins manually Inputting data Into FA MWas
919
1 h
Arm
921
(mutonJmp
Perform Mat dry IPM M G00ve Wn"m Wneonce
919
0.5 his
PM'CBPO
fwet,C-
UII
FM)FR
Admlmen
92]
810
20.14
days
923
Sdeys
924
C-FASTER
Customer magnum young up Billing Avant; and must
Iwk
Adm,CAPO
complete before Wrong next billing
M,C BPO
Fleet
925
CFMFER
Customer cummmes manually Npu ing dffi Into FASTR
Tray
Adm
Web
926
CFMTER
N9omeromtlnues adding budeet line hems topufNaROrrers
0.2 wks
Aden
and/or trials cards
927
GFASIER
Customer completes Dashboard soup
G.2 wks
Aam
928
CsAM
Customer camnues reporting any Issues encountered to
1day
Atlm
Imgemen emon Co rdinator and /or FA52ER Support
-929
C FXSvF?
If needed, the Orstwner sets me Fuel many Valid
10 Wins
Aam,OFUN
Pestling moping to "NO'approg maceiy 30 got Post GOidve
Clrk
930
'
FASTER Put Go-CNe Tal
10,14
oar.
FASTER 11
Response to 5243 for Orange County, NC I page 135
THIS PAGE. LEFT BLANK INTENTIONALLY
FASTMAm Reggonse d 5243 ryf G ange Canntg NC I Page 136
FASTER Q'
The following document provides environment and system requirements far the FASTEN Web Fleet
Management System. Different Hardware Configurations are provided based on the number of
expected users. This document is broken Into three sections: The first addresses system requirements,
the second addresses hardware, and the third addresses Configuration.
lAa10 IMtu? lnlnllnn.: 1 r /nn I11, nntbnvl arc , An 11jo I vulVnla nee , CA IEA.)
MINIMIZING IT STAFF TIME COMMITMENT:
The Implementation of FASTER Web requires minimum IT ART time For example, there Is only one environment
Muslim! for the Implementation and Nat Is promoted to become the prMUrllon envlronmenl. This environment Is
Initially the envlronmenl when your oryanW[lon will do Sating and experience all training. And upon delivery of ITS
Mal go -live database, thus environment will be promotetl to a production environment The helps assure quality
conlml and makes the III less complex.
In addition, FASTER stalls up Rs own test environment on our servers. We pererm Internal wit on your data and
any custom dolverables. And after go -live your team agreement permits you to stand up a temporary test
environment to Mat any future upgrades or custom products you would have FASTER bulb.
BACKGROUND INFORMATION:
In order to minimize your IT SUITS need to Imuble -shoot and W ensure your flee operations optimum promm",
bent Is some Important backgmund related to the speUflations In this document.
FASTER Web Is a mlWOn control, database Intensive application that Is typically used by a brand crosa -sectbn of
adminlstaNVe and operations staff. FASTER Increases a high volume of transactions. AM a wider variety of seat will
utilize FASTERIS taus[ repoNng caWbllldes than mat other database Intensive systems. For example, a large city
that uses FASTER reanfly reported that 60 %of the entire Clly's trarrsaMOns go through FASTER, Therebre, while we
kmmv that IT resources are expensive and must be managed FARM care, we moommend that you consider carefully
that you may want to exceed the minimum gradfleatlons noted adow.
Each customers use patlems are somewhat unique based on the number of users, size of database and utilization of
dgennt saw= of the System, ThemAre, the metre of the demand on the system makes It Important that your IT
staff fulfills two vgked Mies:
ENSURING ADEQUATE SYSTEM RESOURCES:
1. This document Includes minimum Specifications. FASTER can make remmmendatlons based on our
experience, but ultimately It Is ementlal that your TrataN allocate an envlronment Nat has enough
hom mom (the petentlal to add resources Such as RAM, praassers and hard arm space If needed),
This can be achleved by allocating a large enough Set Of lateral Senrera Or by placing FASTER Web on a
virtual enymnment that has ample beadrvom. (FASTER does all or Its MsUIN using WWare.) In either
cause, R Is vltlal that your physical servers or Wroal machlnes have enough head room so that IT shaft an
Increase fesourtas if real
2. If you have more than 30-almulemeous were; dump the sag go used, your IT will want to engage In an
hour or more of monitoring the envlronment to determine If enough rrsounces are allocated. And If you
have more than 30- Simultaneous users, we also strongly recommend that you allocate time during soft
go -live b he" a similar number of users on the system white your IT DUST monROrs to determine If there
am hough resources. (NOS, It Is typical mat during a soft go -live that Fleet operations cannot al wide
enough users to emulate the use that will occur after go-flee. So If you see any maxing rot OF remurca
durllq a soft 90 -1ive, Mls typically means that more resources are reetled.)
Be aware Nat If your environment has too few resources or band -widUl Issues, this will usually be directed
during user training the week of go -live. So w avoid an urgent need to Increase resourem to support
training, we recommend that you have ample summers to start with. in addli upon go-five your a step
will want to monger the mvinnment a m=d time during a time that Fleet Operations designates as a
high volume use period to ensure enough resources are allocated.
FASTER' Envinnment, System &Configuration Requirements for FASTER Web 6.4 11
SECTION 1: SOFTWARE REQUIREMENTS
System Requirements
1: Application Server software Requirements
Supported Operating System
• windows server 2008 R2 with SP 1 x64 (64 -bit)
I Note: nIX recommended far Implementing customers
• Windows Server 2012 x54 (64 -bit)
• Windows server 2012 R2 X64(frte[)
Supported Is Versions
• Its 2.5 fur Windows Server 2008 R2 SP t x64 M-upt)
o Note: not recommended for Implementing customers
• Its 8 Air Wlntlows Server 2012 x64 (64 bit)
• Its 8.5 for Windows Server 2012 R2 x64 (64 -bit)
Additional Requirements
• Mlvasoft MET Framework 4.6.1 with all applicable updates.
• Intemet/Broadband Access for FASTER famous connectivity,
• Sllverllght 5.1 with latest update If you are using the MotoNOOI Add -on
2: Database Server Software Requirements
Supported Operating Systems
• Windows Server 2008 R2 each SP 1 K64 (64 -bin
I Note: nor rewmnaMed for Implementing customers
• Windows Server 2012 x00 (64 -blt)
• Windows Server 2012 R2 x64 (64bR)
Supported Database Server
• MlcroeoR SQL 20145P 2 x64 (64-bl[) EnMrytlm or Busur:ess havilA nce Millions (see note)
• Mlr.:osoft S" 2016 SP 1 x64 (64 -bit) EMePNre or StandaN (see note)
NOTE an SQL Ver &am:
1) We recommend you do not use the Standard edition of SQL Server 2014 SP 2. FASTER has a new
Semantic Layer AM -On that All) be available In an upcoming release of FASTER Web. The
Semantic layer is built In the Microsoft SOL Server Analysis Services ISSAS) Tabular Model.
Microsoft only supports the Tabular Model In the Enterprise and Business Intelligence Winans
of SOL 2014 SP 2. The SQL M14 SP 2 Standard edition of MS SQL can be used wah FASTER Web
but you will not be able to deploy the Semantic Layer Add -On.
rYl S RQ �1 Envlrvnmenq System& Confyumbon Requirements for FASTER Web 6.412
2) In SOL2016SP 1, there is no Business Intelligence edition of Sell Server. The standard edition of
SQL20165P S now Supports SEAS Tabular but caps the use of the Tabular model WIG GB of
memory. The Enterprise Edition of S%2016 So Idoes not have a firrItatlan on amount of
me Worst hat can be used by the SSAS Tabular mode. It is Important to make sure you choose
the Sot Server edition that will meet your needs.
Database Server Configuration
1) The Common language Rundme(ELm cannot must be enabled on the gaminess Server
2) By smile, Microsoft SQLServer will reseed Incremental ldentltyfield's values by lQ or IM or lead
whenever the SgLServhe 4 restaned. Since FASTER Web uses Incremental ldentity0elds on important
data fields, It is recommended you form Micrmon's instructions an how to preventing reseeding:
M atimftsoggests to add 'U72' as a start-up parameter In the SOL Sever ervice:
M1tt : s cal, echo¢ .mluoso wiki mnten artldez 2693g.M1aw- amh reventcra I- from- Identll
column valuelumo asox
3: Reporting Server Software Requirements
Report USES must M pmperff cantqumd, please we the Report War Ccnnguratmn addendum below for
farther mstmnmns.
Supported Operating Systems
• Windows Server Zones R2 with 6G 1 x64 (count
I NOW: na recommended Mr Implementing cusbmers.
• Windows Server 2012 X64 (64-bit)
• Windows Server 2012 AT xG4 (64 -bit)
Supported Reporting Server
• MIMWft SQL 2014 SP 2 X64 (64-bit) Reportng Services
• Mlcrowft SQL 2016 6V I X64 (64 -0IQ Reporting Services
4: integrations Services (SSIS) Software Requirements (For SS1S based integrations
and exports(
Supported Operating Systems
• Windows Server 20M R2 war SP 1 x64 (64 -bit)
Note: I mmmmanded f f impbmenting msWmem.
• Windows Server 2012 x64 (64 -bit)
• Windows semor 2012 R2 X64 (64 oft)
Supported Integrations Services
• Mlcrowft SQL 2014 SP 2 X64 (64 -bit) Integration Services
• Microsoft SQL 2016 SP I X6a (64 -bit) Integration Servlces
FASMEnvironment, System & Configuration Rmulrements for FASTER Web 6.413
Note on 556:
The next generation of Ntrymtlons In FASTER Web use 5515 as the mldtlkware. If you plan on
purchasing one of the new SSIS based Integrations available In 6.4.77 (such as Me Teleman¢ Alert
Import), we recommend you Install SSIS With your SQL Server In preparation far Implementing Nat
Integration.
5: Client Requirements
IntmneVBmedbmd Access
Certified Browsers
- Internet Explorer ll
SllwoUghl 5.1 with latest update If you are using the MoIOMOOI Add -on
Display Rma loo
- FA57ER Web: 12M % 1024 or higher
- Customer Form; 12M s 1024 or higher
- Technician Wodstatlon: 1200 % I024 (Specifically designed for has resolution and taucascreen)
- FASTER Motorl ool: 1200 % 1024
MS Report Builder Users only: Different versions of MS SQL have different MS Report Builders. MS Report
Builder users moull be sure to much the System Requirements for Be Version of MS Report Builder may
will use. Client maddnes from Which ME Report Builder needs to be used must NOT be using'Ibnlum 64-
based computers' as Report Builder cannot be Installed on that style of m4mprearwor.
OSTERG Envimmmnt, Sysem B COnligmtim PAYI mate for FASTER Web &A 14
SECTION 2: SERVER HARDWARE REQUIREMENTS
The following examples represent Feasible hardware configurations based on the number of users. For each
configuration, these should be considered mlMmum specs mr the proper funchoning of FASTER Web, Ultimately In
some sea, If your Fleet Operations and IT agree W go below more specifications, you on Mom "risk of reducing
the system responses, such as RAM and prececug rower, but you may find that It will affect IM performance of
FASTER Web,
1: Single Server Configuration
(can only be used if you have 10 or fewer users)
This represents a configuration where the Appllatlon Server, Database Server, and Reporting Services are Implied
on the same server.
Application /Database /Reporting Services Server Hardware:
nbMe are minimum ¢pars. your use may remdre more rmourma.)
Note: MIS sarver must be dWivNd m FASTER and ccnnat be ash mod.
Processor
- 2 PmresaoR, 2.0 GI CPU or higher
Memory
- 16 GB RAM (12 GB dedkatM to the Database Server, 4 GB dedlwted to the Operating system)
Ham Does
- 15K RPM Primary HeM Onve, same the on of the dabbsse will not be knowable unpl data comemabn Is
complete, the k0owlng am rtmmmen latons for Initial repayment. But Is vital to have significant
head mom so that teem Is ample space for the database In grow over Nme:
• For current FASTER Win customers migrating to FASTER Web, we recommend as a minimum
that you take the uncompressed also of a FASTER Win database.bak file and multiply that
by 4 times. (Peace remember, teas will provide for ample mom for being able to poste a
backup file and head roam for one growth of the tlatabase.)
• For a customer new to FASTER, the customer's IT team would be the best quipped W
estimate the potential size of the NN2 tlatabase. FASTER Web databazu on range In size,
depending on number M assets and years of history, between 5 GO ark IDo GB. %ease
remember, In addition to esdmabrg the Sim of Me database, you want to Wave enough
room for backing up of the database and growth of the database. you may want to ensure
that you have 20 GB of total hard drive space W [tart tee project and ono you are It" on
FASTER Web, you will have more dadry an what Me actual hard drive apace will ncetl to M.
Network Conne Lion
- Gigabit Ethernet Network Adapter (NIC)
2: Two Server Configuration
TMs represents a configuration where the Appllmtlan Server by on one server while the Database Serverand
Pascal Servl «s are astallea am the wsarM server. Appmprlate for sites tD - 50 users.
i114STERJ Environment, system ®Condensation Requirements for FAI Web 6.415
Application Server Hardware:
Mines arc minimum spars your use may require signbraneN more rtsmnces.)
W FASTER and cannot be sharetl.
Processor
2 Processor, 2.0 GHZ CPU
Memory
- 4 GB RAM
Hard Drive
- 15K RPM Primary Hard Drive, BO GB Free Disk Space
Network Connection
- GlgabR Ethernet Network Awder QHC)
Database /Reporting Services Server Hardware
(Vaasa arc mbzlmam spem your use red mquhm sbnifiomly more resources.)
musbakor
- 2 Processors, 2.0 Gila CPU
Memory
- 12 GB RAM ps GB dedicated to the Database Server, 4 GB dedicated W the OperrUng System)
NoHr If you are using a shared database server, It Is critical that It haw enough RAM, Due W the
umber of users and the high dependency on FASTER Be work tasks and reporting, FASTER Is often be
most mcenstve database on a shared database server,
Hard Drive
- 15K RPM Primary Hand area, funds Me size of the database will not be knowable ungl data Conversion Is
complete, be following are recommendations for Initial deployment But Is nlllcal to haw significant
head room so that Mere Is ample space for the database to grew over time:
For current FASTER Win customers migrating W FASTER Web, we recommend as a minimum
that you tem Me unamprtssed size of a FASFER Win database .bak file and multiply that
by 4 times. (Pkase remember, Mk will powers for ample mom for being able to cream a
backup file and head mom far the growth of me database.)
For a msWmer new W FAST the customers IT Were would be the best equipped to
estimate the Potential size of the Ntare daobax. FASTER Web databases can range In size,
demanding on number of aware and were of history, between 5 OB and 100 GB. Reese
remember In addutmn to estimating the dre of the database, you want to leave enough
m ter hacking up of the database and growth of the database. you may want to ensure
Nat you have 200 GB of total MN drive space to start Me pmJect and once you are Ilve on
FASTER Web, you will have more clarity on what the actual ham drive sands will need to be
Network Connection
- GlgabR Ethernet Network Adapter (NIC)
3: Three Server Configuration — Basic Enterprise
n/ EM Environment, System B Configuration parameters for FASTER Web 6.41 6
This represents a configuration where the Admiratlon Server, Datahme5 rvzr and Reporting Services are all
Install" on separate servers. Appropriate fordas 501 users.
Application Server Hardware:
(Thew are mhnmmn spec. Your use may require sign if con l . owourrns.l
Amts: This Borrow meat he de lmU4W FASTER and Cannot be shafad.
Prommor
- 3 Proressors, 3.0 GHZ CPU
Memory
- 0 GO PAM
Hand Drive
- SSK RPM Primary Hard Drive, 60 GO Free Disk Space
Network Connection
- Glgablt Ethernet Network Matter (inc)
Database Server Hardware:
imem are nnnimnm spew. your use may require significantly more resources.)
Processor
3 Pmaaors, ].O GHZ CPU
Memory
- B GB RAM IS GB dedicated to Me Database Server, 0 GB dedlomd to are Operating System)
NeM: If you are using a Ahmed database server, It k adopt that It have enough RAM. Due to the
umber of users and the high dependency on FASTER for work Waks and morn , FASTER Is often the
most Intensive database on a shared bummers server.
Ham Drive
- 1SK RPM Primary Ham Drive, slow are Sim of the database will not be knowable until data conversion Is
complete, the fmbwing are rxammeMatlana for Inli deployment. But Is critical to have sonlfkant
head room An that them Is ample some for the database W grow war time:
•
For urrent FASTER Win customers mg2ling to FASTER Web, we recommend as a minimum
net you Ads Me uncompensated size of a FASTER Win daMbase bak Rle and multiply that
by 4 times. (Pleam ¢member, This will provide for ample mom for being able to orate a
backup ale and head room for the growth of Me database)
• For a customer new to FASTER, the customer's IT team would W the best equipped to
estimate the potential size of Me Mere datumse. FASTER Web databases can range In slze,
depending on number of assets and years of history, batwen 5 GB and 100 Ga. Pleam
emMr, In addition to wthroming the size of the database, You Want to kaw enough
room for bac'kng up of the database and growth of the database, You may want to encore
that you have and GB of iota) ham drive see W Red the project and once you are live on
FASTER Web, you will have more clarify on what lM actual ham dhve were wlli need W be.
Network Connection
- Glgablt Ethernet Network All(HIC)
Mj EnWmnmenq System ® Configuration Requirements far FASTER Web 6.4 17
Reporting Services Server Hardware:
01i are mMlmum spins. Your use may require sainnEantly inure resources.)
Processor
- 2 Processors; 2.0 Got CPU
Memory
- 12GBMM
Network Connection
- Gigabit Erosion Network Adopter(NIC)
Optional sane out
- Reporting Server using Sale Out 0eployment, 2+ carvers
FMWREnvironment, System ® COnXpuratern Requirements for FASTER Web 6.618
SECTION 3: APPLICATION SERVER ROLE CONFIGURATION
Windows Server 2032 Role Configuration
Server Roles
The Application Server mug heat the kllowing Server Roles Installed:
• Appllwtlon 5ervet
o NETFramework4s
I OlsMbuMi T2mactions
• WS- Atamlc Transactions
• Inwming NeMnrk Transactions
• Outgoing Network Tnnsaaans
o Wlndon Process Activation Service Support
• HTTP AVUVatlon
• File And Storage Sessions
I Storagesemses
• Web Server (Its)
I Web Server
Common HTFP Features
• Def rul[ Document
• Dlrettory6mwsing
IMP Errors
Static Content
• HTTP Redirection
• HeaIN and DlogoasH
HT Logging
• Pertonnance
• Static Content Compression
• Security
• Request Altering
Bask AuNwntication
• WLMows Authentication
• Appllcatbn Development
•
NET Extenslblltty 3S
• .NEF Extensibility 4,5
Application lnRWlNation
ASP
• ASPAIFF4.5
• ISAPI EM¢Nlent
• ISAPI Filters
• Management Tools
VS Management Coughs
FASTER` Environment, System IS Configuration Requlremen6 ror FASTER Web 6 .419
US 6 Management Compatibility
I ITS 6 Mara ease Compatibility
0 115 6 Management Console
I 1156 Wrateg Tools
I II56WMICampatlblllty
115 Management Scripts and Tools
Management Services
Features
Me Applkpdon Server must have the closing Features Installed:
• NET Framework 3.5 Features
I . NET Framework 3.5
o HTTP Activation
• NET Framework 4.5 Features
• NET Framework 4.5
• ASP.NET4.5
I WCF Services
HT Mtivatlm
• TCP port Sharing
• User lnteRaces and Infrastructure
o (Immoral Management TOOb and Infrastructure
I Server Graphical Stoll
• Windows PowerShell
o Windows Pommmell 3.0
u Windows Poweshm 2.0
a Windows PermeaeiuSE
• Windows Process ARIvatfon Service
I Preens Model
• .NET Envlmnment 3.5
• Configuration APIs
• WoW64 Support
Windows Server 2008 R2 SP 1 Role Configuration
Application server Configuration Requirements
Roles Services: Application Server
Under Server MmagenRMks> pplkamm Server, the mellowing Role Servlcee must be InstallM:
.NET Framework 3.5.1
web Server ITS sapient
Windows Process Activation Service
H=T acmrstlon
FASTER" Environment, System S Comiguraton Requirements par FASTER Web 6.41 To
Dlstrlbuted Tra eactens
- Incoming Hemels Transactions
- Outgoing Nemok Transactions
- WS -Atomk Transactions
Holes Services: Web Server (this refers to the Application Server)
Under Server ManMmr>volm Web Server (IM), the knowing Role Broker must be Installed:
Web server
o Common HTTPFeatures
• static Content
• Derault Document
• Directory Seaweed
• HTTP come
• NITTA mearection
I Application DeSlopmeot
• ASP NET
• .NET Extensibility
• ASP
• ISAR Extensions
• ISAR FlIkrs
I Security
•
Basic Authentication
Windows AUNentkal n
o Perkrma
•
Static Content Compmeslan
• Dynamic Content Compression
o Management Took
ITS Management C castle
• ITS Management scrips and Toob
• Management Broke
• 116 6 Management ompatibility
• 1166 Mesbese CompaHblllty
• 1166 WMI Compatibility
ITS 6 Scripting Tools
FASTEREmlmnmmp System ®Cgnflguration Requirements far FASTER Web 6.41 It
APPENDIX A: REPORT USER CONFIGURATION
This across Includes shop- by-step mbm aton about cnongiOng reports user.
Itepmt User Selection or Creation
The Report User must be an active Directory, user or user local to the server SSRS by loomed upon. This
user does hot require any rights In active directory or the coal III Just a user name and password The
user Will have rights granted during conllguratlon on the Reports Server and are limited to SSRS.
Locating and accessing yeprott server (SSRS) URL
1. To flnd Reports URL, go to RepoMng Servlwa Congguradon Manger on the reporting server on which
you want W deploy the reports.
2. Clink Report Manager Unit. In the left navigation pane.
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yvnrNru
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3. In the Internet Explmer, open the Reporl located In step 3.
MIM" Envlmnment, System ®Connguratlon Requirements for FAaTER Web 6.4 112
a. When prompted, service login eredentml5 or the user who is 'Administrator' an Report server.
i
Connote M O216.0. Wd.
Umroil: 10-1 --1:1 I
Widened: F-
r Ramn5engpam,d
0 cm�J
The Reports Manager page of the Reporb Servar(5SRSA IS d played.
Assigning appropriate roles to the reports bider
1. On the Home page of RepoN,g Server Reporting Sardines, go to Folder SMUnµ
SQL Serve swimming servos
Home
II U.�, FOMU .x F.,.na.souce y�n.v ^n ewem lf1r.H,. se11
xu.w. ere.
e^ndR'H �f,aW_MmYR iul
_gj FAoEmSAp Melon
2. On We reports hide, mmdty pogo dk Mew Role 4 ignment.
J2sal herve, Release eervlom
Home
Xlid•i. i g1 ry,y; pole PSSlgmlmt
Seeder ❑ •e..nn ••i L,, r
RI
.❑ C-0I whimovdnMiaeeon
CmleM Mnly
FASTERL ' Emnamment, System IS ConfIguation Requirements Nor FASTER Web 6.4 1 13
3. In the Bmup or user name Me, type the group or usemame.
'rr
New Role 'Assignment
�
ow,..e w:11y11.,'L11Invalore l,.:�.w..wanr.os...re..a,�.
wwn wr out
w«anaaeeYm,1.waveo two W 11111111111, Me NMI No,
®rte
4. select the deslred mles, end than deck OR.
5. Repeat He step 3 and 4 bar beeport Viewer User that will be used to view the weatts and far the user whose
customers will he upon to deploy the reports.
Report Viewer User must have at least the Browner role assigned. The user who deploys the reports must
have at least Content Manner Role ast gne 1.
Report Builder Rule Configuration
FASTER Web pravides an In- product Nnllonallry for users to access the MS Report Builder. It Is
recommended to assign the SSRS bulk -In Report Builder role to IndlVWuals won will be using the MB Report
Builder, altemaely you ran else crease a group of all users who will be using the MS Report Builder and
that group can haw Report Builder man essgned We recommend you to use groups over IlMlvldual for this
winners as It would be easy he maintain a single group and It will save time In fuWre whenever hem Is a nmd
of assigning the role W new users.
To assign the Report Builder role, please follow below steps.
L On the Home page of Reporting server Reporting Services, go to Folder SNUnBs.
SOL Server ReponmV Srwkas
Home
unm &r ANIVIDea SOpes QuandaMdn I�wansxtim� tigoeawe
aemi26E6 New LganrOB Two 43 FAS1516Ala Mean
r /IaiMus Envlmnmen4 Sh4m® ConXgu2gon Requirements for F0.STEF Web 6.4114
2. On the reports hMer security page, dkk Row Role blpnment
e0t Samar eaponlng S,WM,
Home
Xl..nl.. gervw B6ewmklmav
9musR 116,4)
I] Bell &IILIaMJMN &IYan CoMwl Maxine
3. In the 6mup m user name bon, type tlrc group or username
4. Select the RWft Builder rale, and then click OR.
New Role Assignment
OK —ul
FAST4 FnNronrrent, system BConfiguration R equirements for FASIFN Web 5.4115
on
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al:
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u MK
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OK —ul
FAST4 FnNronrrent, system BConfiguration R equirements for FASIFN Web 5.4115
APPENDIX B: MSDTC CONFIGURATION FOR KEYPER KEY BOX
INTEGRATION
For the Key Box Imeprrtlon, ll (Microsoft Dlstribute6 Transaction Coordinator) must be ennbMO on the Raynor
Application server and the Keyper Whimu server. This section Includes wed-by shop Informntbn about reoffering
MSDTC. Thew preps must he fallo e d on both the ra yi er Application server and Eastman Down as server If they are
on different machines,
Steps to Enable MSUTC
1. Start a Command Prompt an an administrator and enter "docments'or w exp,mn "to open
Component Services.
3. In the console tree, expand Component SnWCee, expand Computers, expand My Computer, and then
expand DNbibuted Transaction Commisater.
ucemJewsl
H ^ ca nl5ervxea
FI ICongOan
R A41 Fry CweWer
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A IROm9Rtterna
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JAIIIIud Thwart Ion COmdnmlor
yl tu®
in connote no horMl
in ' �Smkes ltaaf
3. Right click Leml DTC, and click Properties to display the Local DEC Properties dialog box.
4. Click the SecuMry lab.
FASM" Environment, System &Coordination Repulrements for FASTER Web 6.4116
S. In the 6ecutlry 6etNngs section, snares the S elm ork DTC Access as suggested In Snap below.
Tiro tauTg Seamy
sewer URNS
O Was&DTC Mems
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FASTER 4A
FnNronment, SysRm& Canflguratlon hardenenb for FASTER Web 6.4117
APPENDIX C: INTERNET EXPLORER 11 CONFIGURATION TO PRINT
BARCODES
Printing barcWec from FASTER Web requlres blue Insu llatian of a SQL Server Reporting Services (SSRS) Active%
central on the client machine. this Installation Is trlggerM by the end user III to fire BartMt NIM Pont screen and
printing a Pomade the first time. Due to a Miami Issue with HE 11, end users cannot Install on the Heat try and have
W hit Print a second here to actual Innate the download and Installation,
Thus sel Includes step -by -step Information to enable the Installation of the AMVe %component for baroode
printing. this will allow the Active% control to be Instal on the flM W.
Note; TM Installson of the Achve%control Is only ab ulred an clients that M1ave never Installed NIS control before.
For Instance, If you have the B rzMe add -on and are Installing FASTER Web for the first thre or If you have a new
cleat machine, your nd user will be Installing the AtllveX control.
Steps to print barcurle In 11111
1. Go to Too ms o lnremet Options.
de l
J;a U;...,,n
ai
why
MJ.ua
��nn +u Mel
WiTWm
JaHrvv �Wn
Pobprolika
was headed
2. Go to Security tab and Select Trusted SltO%
FASTER, Environment, System h Configuration Requirements of FASTER Web 5A 118
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w , %W v 0
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3. Nak on'astan level' button and Make automatic prompting for Acthe enable.
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FASTEREnvironment, 5yskm ®Connguratlon Reoulmments for Fh MR Web 6.0119
acoea CERTIFICATE OF LIABILITY INSURANCE
°mwoll i a"'
EO AS A MATER OF INFORMATION ONLY AND CONMM NO MGM UPON THE CERF M"M HOLU ER. THIS
CFTE OOE9 NDT AFPIRNATVELY OR NEGATIVELY MEND,, E D OR 0.TR THE COVERAGE AFFORDED BY TIME POUCIEB
A LOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BEMIEEN ME ISSUING INSURERHS,V AOMpSBED
pRESENTAT FOR PRODUCER, AND TIME CERTIFICATE HOLDER.
IMPDREANT If toe coalliMo AoMrIn an ADDITIONAL INSURED, the pollryllezl TAND have ADNMNALINBIIRED pmwlw Orwx ,
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ORANGE COUNTY
N012 "f 1I CA RO IANA
Orange County
Flnandel Services Department
ADDENDURM
January 9, TYt6
RFQ 5243
FLEET MAINTENANOE SOFWARE
To all Vandom:
Modl9calens to bid documents for One ahwemamed Request for Proposal are made as "boss and shell be
Included In the proposed amount.
1. Questions received with Counts responses are attached
2. dw aa[e!a[endea ms:a9 pm 1psSel,TOeWay, l.nuary le, Sala
All other terms and conditions shall remain the same
Sir David E. Cannel, Purchasng Agent; dcannell ®coora cts 1(919) 445 -2651
AcMSwWagement of mnipt of this addendum shall M Included with year sulmlNY
Company Name: FASTEI! is , it %kwkhvnc
By: Lbw. O1w
Odle Received .lewl 2, 2018
P.O. Boa 8181 NO South Cememn Street 1-1111ebasoe9h, North Cami 27218
Telephones: Area Code 919,240.2861 Fax:9196364913
Omn9a COUntY2lo 6, Cameron Street, Hllidnowth, Nod CatdNe TM Peat
1.) Whether companies from Outside USA can apply for thiN lllke,frern lMW d Canada)
a. Sea
2.) Whether we need to came over there for meetings?
n. yes
3.) Can we perform the tasks )retried to RFP)outside Ul (fike, from India or Canada)
a. The respondent must detall:
1. lire tasks that add be Pei formed outside the USA.
It Who will perform them? Are they employed by the company submitting the UP or by
a sub control
a.) Can we Submit the proposals We enal
a. No, must be as stated in -IN
5.) On page a, the County Indicates an Interest In Speech to Text technology, Pease define the priority for this and
In whatcapuntrujog random would this he used? -
WIIthis isImportant inte rms of easing data runs, It nnly Gila of many factors that will he
compered during the review of the software
6.) On page 11, NAPA Walter Paps is mentioned is Pie County seeking to implement the NAPA Integrated Business
Solution to mugrate directly with the fleet societal
a. NAPA Is already Integrated Subs our current software wartm, so we would require that It be Integrated
Into the new software. Integrated currently means that airports are purchased from the NAPA and
automatically uploaded Into our system through flat file that It uploaded once a day. mthenewsystem
We radial Ilk the Ability to also request all that NAPA could fill.
Z) On Woe 11, the County m edicaYNal III Unyou confirm If yourdMa hfmm a Wei card, onstte Nelingor
both?
e. We get fuel transactions from both cover and ofiri sources.
eJ Pease on" the number ofawbbles the County seeks to track and malYin In the new system.
a. Araund33n.
9.1 Is the County Interested In a GPS/AVt Integration at this thee?
N Is out- of-smpe forthh project. We have scheduled to spend our esourre time on the requirements
rape.
Is. However, we could look at that module if Me permits after all We In cope requirements Are
addressed /demaed.
Made page 41, the County states swelooes should be submitted In 3 -ring binders. As part dour commitment to
reducing was", we Will lly cor pan the otlgine I Ina bigger and use binder dips fer the ropMS. Is this
acceptable to the County anhoul all 12 submitted copies be In 3 -ring binders?
a. Please follow the Instructions In the RFP for submitting "or responses.
11.Mices the County have a yreiemnce far" prembe wc Used deployment/
a. We are open to exploring bath the options,
I. Any proposed cloud solutions should loaves completed "Orange County Cloud Questionnaire'
submitted with the Pro response. Abe the data, In the proposed mold solution, should only he heated
on servers and data Venters located within the USA mainland
Or aCaunly MC. Camamn Sl , Hbbbonwgh, Noe Caski 27278 Real
12.) Has the County war made an award for RRP 5320 Enterprise Agat Management? If so, what vendor was
warded this contract? If not b this Procurement still active?
a. Ynxtbut RH•wasawardedtolMATystems.
13.IHOw many -same do you have that meet the following defultIons:
• Active parent assets Mat are being maintained and tracked In the convert. Whkh are defined as originally
valued at $SOOO argreater and actM. These assets are the parent plea of equipment and not a child
asset. A child asset is any asset regardless of rust that is either permanent or temporarily attached W
pother piece of equipment. Examples of child assets are, radiw, generators, them, light bars and soon. -
Your Count R?
0 10
Active the he M asset (do not Induce mild assets m Cork count either) origin 3by valued at has than $5000 and
more than $600 -.your Count n?
0 tOvehides
0 100 pieces of equipment that lsvalued ever $500).
• Foel Only Assets These are separate Whkla from those counted above where only fuel data is backed In
thesoRware,YourCwnt?T
0 none
]VJRefmmclrg:
Appendix A- Feature/Funttbn Worksheet Tabs:
AMS- Mommurol Technicians tab
1.039 - System shall have the ability to prompt rot starting the timer once me work order is saved.
O es n:
Is the timer based onwhide Cowntme mtechnldans labor time?
H is based on the technicians' labor Here.
13.)hekrenchlg:
Appendix A- Feature /Function Worksheet Tabs:
AMS - Support StaMmb
3.013- System shall have the ability W motlHy the work order with it automrtlally changing the status of the work
order.
Wa
Peasres e provide an example ofan event that a member wruWe perform the spwMmere Would
or Mgstexas system
t
System Ami update the work ardeA and haw tha ayshm would determine the specmc Workorderzum value that As
System mwltl use?
The[ staff addsco mmentst)atom- closinswltmesmmere Beet the In closed aintatthe St to when Of that am
support the requests adds comments
based mg-closing would Iles the new system to maintain the Statues or
the requests and flange them based on defined business processes.
16J0.Nereneing:
Appendix A- Feature/Function Worksheet Tabs:
AMS - Administration tab
6.007 - Systems shall not have a=ssn user rote and permission maintenance module.
Weston:
PkRd provide mare derail and daMkatbn Fen HIS requirement.
- This is a typo and the requirement should actually read "tvo is fifk_g lllmve ratty user may unE
w ssMn 1 h me, Isshys "
ryarlpe Emery, 2105. Gmemn Sheen, Hllrfiawgh, Hour Camllna 27278 PW3
17.IBeferesnGry:
Cyber Insurance
l8.IpuesWn:
Can you please pravde a list of the coverame; and Ilmin you desire as part of cyber Insurance?
a, At masta minimum of$5mllllon In coverage.
19.IHoW malmaRNeasrets does the County operate and look to manage mind new system?
a, 450
20.1Please remain the differences issuance 'asselt darts and parts?
a. Nodiference
21.IWho is the County's current fuel pmNder? basis me County was any other methods to purchase fuel or propane,
and If so, what systems or methods are used? Would this data be arellable In an electronk formal
a. The gas Is provided by multiple vendors but the dispensing of the gas is administered Gnaws.
b, Nostrum for propane.
c. We do gel data is an electronic format.
24) PPeau prolde the data requirements of asample date file for the MUMS flat Ed currently In use.
e. Input is manual into Munis.
OJImar UP refvenar that name can renhre'loaner unlW while their "hides are bases worked on, pares the
Counlychargeciknts Mtheuseofthmesanen?
a th
Each department is charged for the loaner. The Current process larks e accurate tracking on the
costs and so we are interested to see how other software Packages handle this funcallonallty.
24.1poes tie County foresee Implementing Motor Patent? If so, please provide additional requirements such as
umberof locations, number of units at was beetbn, if key bons would be required, etc.
a. yes, with 4locations with key banes.
25.flhe UP me morm 4maNed up Involco' please excited who owns the equipment and what type of billing may be
requerM
a. The county awns the equipment.
b. We would like to use per mile based costs allocation but would to ue what billing capability is built
Into the software.
2g.lWlmt P the COPhYa merent replacement methodology? Is the County looking to automate the porous?
a. Ad hoc.
b. We are not looking to automate the process.
27.11s Alma Cowity s Intention to Provide billing Information from the new FMIS system to the MUNIS system and If
u what are the dab requirements andemuld Interfaces be one waited ways?
a. We would like to see the dat a exchanged between the two systems but would like to discuss the
pmass more in detail.
28Jln homes desire he GwemmenOl and private companies to work In a'Green Environment' this would acquire
a lot of eaeseve Paper. Would the County consider eliminating the requirement for hots copies and stain an
electrodes copy of ate these documents?
a. We appreciate your thought but would still like to keep with the requirements scaled In the UP for
sending in your responses.
Qmpe Many, RWS. Gememn Sbuk HlAbwagh, NadM1 Cement R?Rl8 PaAe9
EXAMPLE CONTRACT
GENERAL AGREEMENT
COG Systems, Inc., ribs FASTER Asset Solutions, hereinafter referred to as'FASTER' names to sense
%Xtexia, hereinafter referred to as "Customer,' and Customer agrees to accept Rom FASTER In
accordance with the following terms and conditions as detailed In the attached schedules (collectively,
the "Agredeanr 1. More mea lolly, Schedule A Includes a de tailed Statement of Work, associated
pacing and payment terms.
1. Commerclalan- me-ehedand Custom Deliverables:
a, Defender of a Commercial- off - the -shelf Sohware(CO6l:
This Agreement may have custom work produc, which b distinct and separate from the COTS
software. Custom work, If any, will he listed In Schedule A. There are also several COTS Software
products that are sold separately (FASTER Web, Molorpool, Dashboard, Standard Fuel Import,
Barcode,etc). Therefore, Ifthe product is not spe cifcallylleted In Schedule A, no license rlghb
areconveyed. As FASTER Web Is a COTS system, the underlying software consists of
standardized programs (i.e., prebullll. As such, this Agreement takes Senegal over any other
agreement between FASTER and Customer.
The COTS Software undermost Its own development cycle separately and distinctly from the
Implementation process. This means that no Requirements Gathering; Requirements and Design
approval, Gap Analysis, Testing and development work Is done can FASTER COTS Software In
cenjunctlon wnh this agreement. However, custom development and testing will be clone In
conjunction with the custom work noted In Schedule A.
Whatever COTS software, custom work and converted data are listed In Schedule A as work
postal will be deployed together to form a "Soft Go Lhre" instance . If there Is addltlanal work
product "at Is to be delivered separately (after the Innlal go-live) that will be Specifically listed
In Schedule A. The Soft Go Live Instance is tested In the FASTER data owner and then deployed
to the Customers single environment that moral as the Customer's test environment during the
Implementation and will become the production environment upon go live. Tits pul lts the
Customer to perform whenever tests It deems necessary In the later en honment to which It will
have access. The Customer having one environment through the Hm of the implementation that
will be promoted to production Is a critical aspect of quality control that Is a distinctly Important
part of the FASTER COTS Implementation process. And deviation from this may lead to addition
cost. This persons also reduces Customer IT expenses.
WSTER,, Response to 5243 for Orange Counts, NC I Page 165
While Custom work product Ofanyl6 bunt to specrciccustomer -Ide rifled specifications, the
nature of COT5 software requires that FASTER will not provide coupon modlgceten, code
changes or data base Readers changes to any COTS software slows this could adversary affect
other customers. FASTER does enhance the COTS software as part of Its normal Ine cycle based
on customer Input from Its more than 3711mstomers, marktt research and on etafi fleet
professionals.
Based on the COTS nature of FASiER4 system, FASTER will not be engaging cables contractors
to provide services under th s Agreement Thus, any dhreplty requirements and /or programs
mandating engagement of certain third-party, service providers are Inapplicable to this
Agreement Additionally, as FASTER provides a software solution that Is an Intangible product,
all environmental programs Identified and /Dr required by Customer are also Inapplicable to this
Amrsarreart.
b. Custom Work Apecands & Testing:
Custom work Is defined as Integrations and Reports. The following process wlll be follo¢red to
Insure that enable custom work is delivered as part of the Implementation:
After the Customer address the following documentation, FASTER will create an extensive
Requirements Document for the Customer to approve. This document will enable the Customer
to have certainty about what n requires for a successful customization.
Documents to be provided by Castamen
• In the case of a Custom Report, a mockup in Excel of similar table.
• In the case of an integration, a Data Flow Map which will show the data the Customer wants
to Import and /or export.
• A written summary of:
0 Execution of the Integratk n: How should the Integration be managers For example,
would It need to he ron manually or scheduled to ran automatically.
o User Interface: WIII a user Interface be needed? If so, what are the key elements needed
In the user interface?
o Error Handling: Haw should errors Wagged? there any specific errors or failures that
could occur that would need the Integration to modify the Customer about?
o Special Consideration, Are there any additional business rules or special considerations
that the Customer could not show In the data map that the Integration needs to meet?
NSTLR +Response to 5243 bar Orange County, NC I Page 166
After receipt of the above, FASTER will create a Requirements Document for the Customers
approval. Once the Customer approves the Requirements, FASTER will begin and complete
development and testing. And then the custom work protium will be delivered with the COTS
components In the form of the Soft Go lfve noted some.
The Customer may choose to do whatever testing It deems necessary an the custom work
during the ImplementaWn in the Customers Implementation environment (more below
related to environments). Those testing costs will be borne by the Customer and administered
by the Customer. FASTER will Monte to the Customer any and all of the test cases which
FASTER has already performed during Its testing free of charge to use at the Customer's
expense.
u COTS Software Approvals & Testing:
As a result of the nature of a COTS system, the Implementation of the COTS onflware
components will net require the Customer or FASTER to do test plan approvals, requirements
documentation approvals, Gap analysis or Gap analysis approvals.
The Customer may choose to do whatever testing It deems necessary on the COTS software
components dud" the Implementation In the Customers Implementation environment (mare
below related to environments). Those testing costs will he borne by the Customer and
administered by the Customer. FASTER WIII provide to the Customer any of Fee 50,011l test
cases what FASTER has already performed during Its normal COTS release cycle free of charge
to use at the Customers expense.
IT Data Conversion Testing:
If noted In Schedule A, FASTER will perform data conversion services: If data conversion services are
Provided, FASTER will perform data vibration testing that validates the accuracy of the data
FASER loads into the Customers FASTER Web database against the data provided by the
customer and confirms the Customers data in the FASTER Web database meets the business
rules of FASTER. Once FASTER has completed data validation testing Internally, FASTER will
Provide the Customer a Soft Go rive ropy of the database that contains the data FASTER loaded.
ma Customer can then perform whatever due diligence It deems necewary to validate this data
In the Customers Implementation environment. If the Customer chooses It can redundantly
perform same or all of the same Data Validation tests cases FASTER performed. FASTER will
provide data validation test cans for the Customer to use free of charge. All Customer date
testing will be performed by the Customer at the Customers expense. Any data dialects the
Customer finds and reports among Its Implementation testing that conform to the scope of data
conversion work detalled In this Agreement will be corrected by FASTER.
7. Change Requests
fifi 6Rov Response to 5243 for Orange County, RIC I Page 167
a. COTS Add .ons: Change Requests to add COTS add-on components can be done any time up
to the time of the Installation of the COTS components Included In the SOW or after the Go
Uve and there will an be the adde d costs which relate to ad ding those would term and
any added implementation tasks, such as training.
b. Champ Requests for Customs Work: The Customer may make a change requeaQzl for cus tom
work, at any time, In writing and submit to FASTER's Implementation Project Manager.
FASTER will provide the Customer with a written estimate of added costs and /or time delay
resulting from the change request(s), It Is understood by the invest that change requests
that occur after the Customer has approved the Requirements Document may lead to
higher cost and time delay due to the fad that FASTER may need to m -wrm the
Requirements Document, redo the approval process, cossack code or retest The
Customer will review and modify If needed FASTER's written response to change request(sl
and Portly FASTER In writing whether it wants to proceed with the change rea llsl.
3. Taxes
Prlcesand fees are exclusive of all Federal, state, municipal, or other government, excise, sales,
capation ll, or like taxes now In farce or enacted In the future and, therefore, pq'ces are
subject to an increase equal In amount to any tax FASTER maybe required to called, or pay,
upon the sale or delivery of Items purchased Or INereed. If a cert ficele of exemption, or similar
document orprcceeding, Is to be made in order to exempttbesole from dead use tae
liability, the Customer will obtain and pursue such rertif tale, document or proceeding.
4. Proprietary Rights of FASTER
a
Nature of Rights and I tle: Consumer recomices that all computer programs, system
documentation manuals, and other mate rials supplied by FASTER to Customer are subject to
the proprietary rlghtsof FASTER. Customer agrees that the programs, documentation, and
all information or data lumber! by FASTER, In mehlne- readable form are trade secrets of
FASTER, are protected by dAl and criminal law, and by the law of copyright, are very
valuable to FASTER, and that their use and disclosure must be controlled. Nstamerfurther
understands that operator manuals, training aids, and Other written materials are subject to
the copyright act of the united States.
Title: FASTER retains title and all Intellectual property rights to all anagrams, documentation,
Information or data furnished by FASTER In machine readable form, and training materials.
Customer shall keep each and every Item to which FASTER retalns this free and clear of all
claims, liens and encumbrances except those of FASTER: and a, act of Customer, voluntary
FASTERRapaase to 5243 for Orange County, NO I Page IN
or Involuntary, purporting to create a claim, lien, or encumbrance on such an kem shall be
rota.
B. Restrictions on Customer UMi The computer programs and other hems supplied by FASTER
hereunder are for the sale use of Customer and Customer's employees /agen6.
I. Competitive Uses: Customer agrees that while this agreement is in effect or while It has
custody or possession of any property of FASTER, It will not directly or indirectly lease,
Iscense, sell, offer, negotiate, or contract to provide any software similar to that supplied
hereunder for any third party, but this clause shall not be construed to prohibit Customer
from acquiring, for Its awn use, sohwarefrom third parties. Customer agrees that wMle
this Agreement b In effect, or while It has custody or possession of any property of
FASTER, It will not:
3. Copy or duplicate, or permit anyone else to copy or duplicate, any physical or
magnetic version of the pmgrams, documentation, or Information furnished by
FASTER In machine - readable form.
3. Create or attempt to create, or permit others to crate or attempt to create, by
reverse engineering or object program or otherwise, the source programs, or any
pan thereof, from the object program or from other information made available
under this Agreement or Otherwise, (whether are$, written, tangible, or intangible).
Customer may copy for its own use, and at its own expense, operator manuals,
training materials, and other terminal copies made for their distribution.
I. Demonstrations. Due to the proprietary nature of FASTERS fluor Management System,
Customer agrees not to demonstrate or show this system to any competitors, or
consultants that work with competitors, of FASTER.
c. Transfer /Expansion of Rights
The Customers All to use the progrems, documentation, manuals, and other meanings
supplied by FASTER under this Agreement Shall not be reigned, licensed, or transferred Na
successor, affiliate or any other person, firm, corporation, or organization voluntarily, by
opration or law, or in any other manner without the prior written consent of FASTER,
which shell net be unreasonably withheld.
d. Remedies
If Customer attempts to use, copy, license, or convey the hems supplied by FASTER hereunder,
In a manner contrary to the terms af this Agreement or In competition with FASTERar In
derogation of FASHR's poprelary rights, whether these rights are explicitly herein stated,
determined by law, or Otherwise, FASTER may, In addition to other remedies available to It,
seek equitable Mild enjoining such action.
e. Binding gEffect&Cauldrons
�/� /fi YER Response to 5343 for Orange Caunry, NC I Page 169
The Customer agrees thatthIs Agreement binds the named Customer and each of IN employees,
agents, reprcaentatives, and persons associated with It. This Agreement urther binds each
aHlllated organization and any person, firm, corporation, or other organization with which
the Customer may enter ajolnt venture or other comparative enterprise. The term employee
means Individual on whom behalf the Customer Withholds income tares or makes
contributions under the federal insurance contributions act or similar statutes in other
random,
S. Exclusion of mcidenml, Consequential and Certain other Damages
Neither FASTER nor tie suppliers shall be liable for any special, Incldenti Indirect, punitive or
consequential damages adgng out of the use of or Inability to use the FASTER components or the
support temporal, or the provelon of or Figure to provide support services under this Agreement.
6. Limitation of Uabllity
Customer agrees that FAST ER411ability to Customer or any third party due to negligent pmfesslonal
acts, errors or omissions or breach of contract by FASTER will be llmfied to an aggregate of FASTER's
total fee.
2 Conlldentlal Information
'Confidential lnfgmation' means the terms of the Agreement, the Services, anywfivare provided by
FASTER or Customer under this Agreement, the logon Identifiers and passwords provided to
Customer and Its Authorized Users, the fees charged under this Agreement, mamr126 marked
confidential by CUsromeror FASTERand inverter information conveyed underthls Agreement In
writing merely that is declared confidential or bythe circumstances In which It is provided. Each
partyamnpwkdwas and agreesthat(a) the Confidential Information constitutes trade secrets of
the parry owning such Confidential Information; @) davit tae Confidential Information of the other
party solely In accordance with theprovislans of this Agreement; and lc) It will notdisclme, or
permitto he disclosed, the Confidential Information of the other party m mythlrA parlywithout
the disclosing party's whorwdtten consent. Each party will take all assemblies precautions
necessary to safeguard the mnndentialltyonhe other partyh<onfMentel Information including, at
a minimum, those precautions taken bya party b protect Its own Confidential Inrormaton of
similar nature, whim will in no event be less than a reasonable degree of rare ConndenlWl
Information will not include Information met s: (a) publicly available through no bull of the
recelving party; (b) already In the other partys possessmn and net subjected a mnOdent alny
obligation; Ud obtained by the other patty from any source without br each of any obligation of
confidentiality; or id) Independently developed by the abet perry, without reference to the
charlotte party's Confidential Intermatlon. Either party may disclose such Confidential Information
as is required to be declined by order of a court or other governmental entity; Provided reasonable
notice is given to the party owning such Confidential Information so that such party may challenge
the Makatea or obtain a protective order or other equitable relief. The obligations In the section
FASU", Response td 5243 for orange County, NC IPage 170
as to confusional Information shall continue for a Period of liver wars following termination oftus
Agreement.
I. Term and Termination
The Initial term of this Agreement shall be for one year from the Effective Date. After expiration of the
In mil term, Connotes Included In this Agreement shall automatically renew for successive
one year pedods(the initial term and each renewal term, a' Term") unless either party provides
written notice of non - renewal a least W days price to commencement of the applicable renewal
term, The costs for Services in this agreement will Increase by 3% (three percent) each year. The
prattles will work In fund falN to allow for each party to unwind this relaldoeM1ip N nomination
a. Termination by FASTER
FASTER shall have the right, upon notice to Customer, to terminate this Agreement b (a)
Customer falls to pay FASTER any amount due hereunder and such begun to pay is not
cured within 30 days following FASTERS notice to Customer of such breach; jb) Customer
materdalN breaches any farm or condition at this Agreement, Founded! such breach is not
round by Customer within 30 days following FASTENS notice in Customer of such breach; or
(c) Customer h) terminates or suspends as business activities; lip makes an assignment for
the benefit of creditors, or becomes subject to direct Comm[of a trustee, recedverorsimilar
authority; or loll becomes subject to any bankruptcy or Insolvency processing under federal
or state statutes.
b, Termination by Customer
Customer will have Me right, upon nalttto FASTER, to immediate this Agreement lfla )FASTER
kin general breach of thb Agreement and FASTEN falls to remedy such material breach
within 30 days of Its recelpt of such notice; lbl as provided by Section 3ja) of Schedule g;( C)
FASTER(1)terminates or suspends Its business a9vnleq (it)makes an assignment for the
benefit of creditors, or becomes subjectto direct control me trustee, receiver or similar
authority; orpill becomes subject to any bankruptcy or Insolvency proceeding under federal
or state statutes.
FASTER` Response to 5743 ror Orange County, PC I Page 171
9. General
a. Agreement Modifications
This Agreement can be modNled only by written agreement duly conceded by persons
authorized to sign agreements on behalf of Customer and Of FASTER. Any variance From the
term and conditions of this Agreement In any order or other written notification from the
Customer will be of no effect.
B. EMIre Agreement
This Agreement constitutes the entire agreement among the parties, and any prior
understanding or representation of any kind preceding the date of this Agreement shall not
be binding on any Forty e¢ept to the extent incorporated In this Agreement.
c. No Other Warranties outside of this Agreement
EXCEPT FOR THE EXPRESS WARRANTIES STATED IN THIS AGREEMENT, FASTER DISCLAIMS
ALL WARRANTIES WITH REGARD TO THE FASTER PRODUCT SOLD HEREUNDER, INCLUDING
ALL IMPLIED WARRANNES OF MARKETABILITY AND FITNESS AND ALL OBLIGATIONS OR
LIABILITIES ON THE PAM OF FASTER VCR DAMAGES INCLUDING, BUT NOT LIMITED TO,
CONSEQUENTIAL DAMAGES ARISING OUT OF, OR IN CONNECTION WITH THE USE OR
PERFORMANCE OF THE SYSTEM.
d. Savings Clause
If any pmvHion or provBHem of this Agreement shall be held to be Invalid, glegal,ornon-
enf orceable , the validity, legality, and enfomeabllRy of the remaining provisions shall not In
anyway be affected or Impaired thereby.
e. Ford Ma)eure
Neither parry shall be )table In damages Or have the right to terminate thus Agreement for any
delay or default in performing hereunder if the delay or default B mused by conditions
beyond its control Including, but not Robert in, Alts of God, Govemment restrictions, wars,
Insurrections and or any other causes beyond the r easonable control of the party whose
peharmance N affected.
I. Limitation Period (3 years)
No action, regardless ofform, arising out of this Agreement maybe brought by emer parry
ore than three )3) years after the cause of action has arisen, Or, in the base of non -
Payment, more than three (3) years Near the data of the last payment.
FASRr� Response to 5243 for Orange County, NC I Page 172
g. Public Agencies
With FASTEfl's approval, ON Agreement maybe extended for use by other munklpalltles and
government agencies of any state. Any such usage by other mumclpalhles and government
agencies must be In accord with the maintains, charter, and/or rules and regulations of the
respective political artery. Spe n charcoal provided to Customer will not necessarily apply
to other customers. Customer does not accept any responsibility or involvement In the
purchase orders or contracts Issued by other public agencies.
h. Govern a Law
This Agreement will be governed by the laws of the State oftroglnla. The Customer
acknowledges that It has ead this Agreement, understands it, and agrees to be bound by Its
terms and conditions. Further, the Customer agrees that It is the complete and exclushm
statement of the agreement between the parties, which supersedes all propmals or praor
agreements, oral or within, and all ohherrommmocatlons between the parties relating to
the subject matter of this Agreement.
I. Software Escrow
The source code to all FASTFR Fleet Management software h kept in a secure remote ske
location. An escrow account may he establish" specifically for the Customer with the
FASTER Escrow Agent. A setup fee and an annual maintenance fee for this escrow account
wlllapply. However, FASTER, In the event that it is no longer able to support, enhance, and
further market fine software listed In Schedule A; FASTER will make available FASTER source
carte for sof tware listed in Schedule A to all customers who are active and up to date on
their support service Agreement with FASTER.
AGREEDTO:
(Custorawrwmej:
By:
Tttle:
Date:
CCG Systems, Inc. OBA FASTFR M[ Solutions:
By:
Date:
FAiiMaw, Response to 5243 for Orange County, PIC IPage 173
Schedule A: Statement of Work, Pricing & Payment Terms
(Statement of Work, Pricing & Payment Terms to he Inserted here)
FASTER" Response to 5243 for Orange County, NC I Page 174
Schedule B: Software Upgrades & Support Agreement:
S. scope: software Upgrades & Support will consist of (1). Upgrades to the Commercial OH the
Shelf (COTS) software and Custom software listed In Setllon -3l (11). Correction of defences to keep
the software In conformance with the applicable user documentation as noted In Section -4; and
pip. Telephone support listed In section =5.
Support will not Include: (1) set -up, Installation, or inaugurates of hardware and software
required for Customer to access the FASTER software unless a separate hosting Or Software
as a Service (Sees)addendum Is Included In this Agreement.
To the extent Customer used a previous version of the software or legacy FASTER product and
maintains that version or legacy FASTER product, this Agreement does not extend Software
Upgss & Support to that previous version or a legacy FASTER product unless specifically
stated. Saflware Upgades and Support fora previous software version or legacy FASTER
product will require a separate bftware Upgrade& Support Agreement at an resig nal cost.
2. Representative, Customer will Identify both a Representative and an alternate to be designated
as FASTENS contacts) for communicating with FASTER concerning Support, making other
requests, or providing notice under this Agreement. Customer may change the Representative
upon nonce to FASTER (other members of Customers Team may Place support may to FASTER
Support).
3. SoRWare Upgrades:
a. All software from FASTER requires that the Software Upgrade& Support Agreement be
renewed annual" Customer. After the first year; Software Upgrade &Support will
automatically renew unless Customer canals per the termination proubbns Identified
herein. Software Upgrade & Suppers provides the following upgrade benegm
1. Upgrades for the CareCOTS Product: Each new version release Of he specific
"Core COTS Product'" which are Icoupled under this Agreement, are provided at
no added cost to Customer, As bring as Software Upgrade & Support Is
maintained, Customer is entitled to new veralw releases of the FASTER product
Included under thb Agreement.
I. Upgrades to Add -on Products and CUStompanons: All Add- on Produces and
customizations will he upgraded to function which new versions ofthe Core COTS
Product as long as customer continues to renew Software Upgrade & Support
And as long as Customer remains current an Software Upgrade and support, the
Customer may license additional add -ons.
FlIAiI JV " Response 0 5043 for Orange County, NC IPape 175
A. Software Defects: Saturate Upgrades & Support covers Issues or problems that are the result of
verifiable, reputable errors (FASTER will use all reasonable means to veray and repllate) In
the software ( "Verfiiable FASTER Acted "), An error will be a Verifiable FASTER Bend only If It
combines a material failure by the software to function In accordance with the applicable
software documentation. This documentation Includes the User Manuals Bar he CM products
and the detailed Requirements Doolment for which Customer signed -oft for any costomiation.
S. FASTER Software Support Cove rage: Customer will have moles to FASTERS Technical Software
Support Persommid(" Software Support') during Normal Business Hours. Forthepurposesoftbe
Agreement, Normal Business Hours are defined as 7:30 am to 6:00 pm EST /EDT, Monday
through Friday (excluding U.S. public holidays). Communications with Technical support maybe
via telephone ore mall. In addl to the support obligations Rated above, FASTER provides
emergency phone support twenty (24)noun a day, seven (7) days a week outside of Normal
Business Hours by having Support staff members owcall for phone support for issues defined
below under eEmemency FASTER SuppoM1"
6. Emergency FASTER Support is available when: A. The system is frozen; B. The system has
crashed and will not recover; or a Customer cannot process work In the system.
T. IT Support & Consulting Not Provided: Unless Customer contracted FASTER to provide hosting,
FASTER Support does not Include IT tasks such is hardware upgrades or changes; server
operating system or relational database management system Installs, patches or upgrades;
backup and restore or cluster recovery; virtual machine management; server and database
cluster tasks, etc. if FASTER is providing hosting, a separate schedule will address hosting and
hosting support).
S. Other Umbellate on Sup"M FASTER will provide trouble shooting and advice related to
mistakes Customer's employees may make (data deletion, data Input ¢rant, adminntretive or
user rs,etc.). Ac a courtesy, FASTERS Support Staff accepts such ells and is wOling to asset
Customer In attempting to resolve such Issues that are outside the scope of support outlined In
this Agreement. AS SUCK, while FASTER Staff often is able b add value In root cause analysis and
trouble shooting of Issues that are poll of FASTERS responsibilities, there may be occasions
when FASTER must discontinue support efforts on Issues that are outside of FAfTERs
remansibilllles to be attentive to other customers' support names.
9. Training: Support does not Include training. Uve- remote training via a welobased medium such
as GOTOMeeting can be provided for an additional cost. FASTER also offers Regional Training far
an added curt in geographic areas where there are concentrations of customers.
1D. Customers Responsibilities:
a. Customers Representative must be qualified and authorized to communicate all
necessary Informatlory must have administrative aaessto the FASTER application, must
FASLRvi Response to 5243 for Orange County, NC I Page 176
have access to the database and hardware resources to be able to perform d lag occur
mount and be available far followup. If required, FASTER does accept calk from
Customer Staff who do not meet the above requirements. However, resolution of some
Issues may require a Customer Staff member who meets the above criteria be available.
Is Customer accepts sole responsallity, for any compatibility problems between the
Services and any ether application software or non current software programs not
mainmined or supported by FASTER.
13. Submitting a Request: Customer should be prepared to provide the following:
a. Telephone number and altemate method of contact (i.e. email address);
Is Adescription of Customers problem or question;
c. Provide screen capture /s or video /s of the Bases;
d. The circumstances under which the problem does or does sea occur;
e. Specific error messages, error numbers, log files and perform numbers; and
L Far customers who host FASTER on their Internal IT Infrastructure, additional
Information may he needed such as: Vernon of the FASTER Software In use, client or
server operating systems versions, Hardware specNlutlons, etc.
12. FASTER will follow the below process to aubt Customer with resolution of bsues;
a
During Normal Business Hours, FASTER's answering of phone ells Is as follows: 95% by
the third ring, 99% by the fifth ring.
b. Them is an exception to the above during FASTER SupWrtTeem training, which will acwr
no more then twice a month and for no more than 90 minutes each. During these training
sessions, the response time may drop to 90% of calls answered by the fifth ring.
c. FASTER's response to email support requests during Normal Business Hours Is:95 %within
three hours and 99% within one business day.
d. Once contact with a FASTER Support Team Member Is established via phone or ¢mall, a
case will he heated for tracking purposes and the supplied information will be
documented such that a Customer may request a one number for tracking purposes.
e. In order to twelve the Issues on Costumers first call, FASTER's Support Is structured He
answer Customer's questions and Identity logs, mats or error information the Customer
needs to acquire and squall In order to trouble shoot the Issue during that flm phone
call.
f. If the laws cannot bereseaed In one phone all, the Support Team Member who took
the call will diligealystdve for Binary resolution. If the Support Team Member cannot
FASURno Response to 5243 far Orange County, NO I Page 177
timely resolve this 6sue, he /she will engage with his /her supervisor to assign the case to
the a personate staff member for either resolution or escalation of the case to the
Development Team.
Term .
Par a new cuabmers: The term Is dictated by the Statement of Work AS Pricing Document
For customers migrating m FASTER Web: The term and cost Is dictated by the Statement of Work&
Pricing Document
For customers renewing annual Software Upgrades& Support for their market FASTER product
The term of this Agreement shall be Far one year from the day after he expiration of the previous
yea /s Software Upgrades & Support Agreement. The renewal will Include a 3% (three Formal) coat
Increase from the previous vases Scheme Upgrades & Support Agreement
A lapse In Software Upgrades &Support is defined as non - payment for gUdays after the eaphaton
of the previous yeses annual Software Upgrades & Support Agreement. Should the Customer lapse
In Its wntlnutty Software Upgrades & Support by non payment of more than W days, renewal of
annual Software Upgrades & Support will be at FASTER's discretion and may require a penalty
payment and a prise that is based on current retail cost.
Customer may apt to terminate Software Upgrades & Support at the later of the end of any one-
War term or the farm Identified In the Statement of Work at Pricing.
Customer may renew Software Upgrades& Support by paying forthe next year's annual Software
Upgrades & Support with a 3% (three percent) increase within AD days after the end of the overseas
support period.
A customer may, at any time, license other FASTER software that will also have a Software Upgrades
& Support Fee. There will be an additional Software Upgrades& Support fee due at the time of
licensing the add&bnal software based on the associated licensing fee. That fee Is determined by
FASTER pro- rating the months remainiq on the current yeses Software Upgrades & Support. And
the following year's Software Upgrades & Support will include an increase reflecting that icenses;
and the commensurate 3% (them percent) increase.
FAMRUA Response to 5243 for orange County, NC I Page 178
Schedule C: Software License ggreensent
1. Perpetual License:
FASTERgrants to Customer a perpetual, nonexclusive ,non - lattice we license to use the FASTER
software specified In Schedule A In accordance with the terms of this Agreement.
3. Environment:
Customer understands that N may use FASTER's proprietary software Ina singk environment. Inthis
Agreement an environment' is defined as a single Installation (Instance) ofihe FASTER application
and one FASTER database. FASTER publishes specHlcatians for each releaseof the product.
Therefore, the first use ofaversion of FASTER and each subsequent upgrade to a newerverslon
requires that Customer's environment comply with the minimum published specifications . Failure to
meet the minimum specification Puts Customers Operation at risk and may lead to FASTER brain
unable to provide support Until CuStomer's environment compiles with the Published specification.
a. SINGLE FASTER TEST/ PRODUCTION ENVIRONMENT: In order to minlmlce casts, as wNl as
control quality and reduce risk, there will only be one environment through the
Implementation process. This environment, upon Installation and during Implementation will
be the test environment on which all asks (system Overview , ronOguration, testing, training,
etc.) will he performed. Upon restoring afintl, go-lhm, database, the test environment w111
then be promoted to became the production envlmnment.
IS TEMPORARY POST -G"VE TEST ENVIRONMENT: After go -live of the FASTER system, this
Agreement permits Customer to sound up a temporary test environment on their premises,
limited to the fOilo vIng circumstances: Testing a new version of FASTER; Testing the delivery
by FASTER of any custom deiverables built by FASTER,, Testing upgrades and /or patches
Customer performs on Customer's server Operating system; or database patches or upgrades;
Or It Customer is replacing server hardware. This test environment on be stood Up 30 -days
prior to any of the above Identified testing and must be turned Off or deleted within 4bbays
after any of the above is complete. (The does not apply if FASTER Is providing hosting.)
c. OTNERTESTORDEVELOPMENTENVIRONMENT /S: Customer may have aseparrte teat or
development envmnment For other purposes at anytime (e.g., during the Implementation or
aftergo- live) with Peymentof an additional license fee and an annual support me,
3. Copies, Backups& Catastrophic Fall -Over:
Customer understands that it is able to make regular backups of all programs and data and done,
copy at maintain a mirror Image of the production environment for catastrophic fall aver. The
Includes the use of virtual machine doming. (Does not apply for FASTER hosted Customers.)
F {ISTMus Response to 5343 for Orange County, NC IPage 179
C. Software Modifications:
Customer may not modify the FASTER software, Including, hot not limited to, reverse engineering of
any component of the FASTER system in order to perform awry such moddlaatlom. Should Customer
violate this provision, all symmmles assaulted with the FASTER system are null and vole.
illSMua Response to 5243 for Crane County, NC I page 180