HomeMy WebLinkAboutAgenda - 12-05-2016 - 6-e - Next Generation A9-1-1 Backup PSAP Connection and Call Service Delivery 1
ORANGE COUNTY
BOARD OF COMMISSIONERS
ACTION AGENDA ITEM ABSTRACT
Meeting Date: December 5, 2016
Action Agenda
Item No. 6-e
SUBJECT: Next Generation A9-1-1 Backup PSAP Connection and Call Service Delivery
DEPARTMENT: Emergency Services
ATTACHMENT(S): INFORMATION CONTACT:
Kevin Medlin, 919-245-6139
Dinah Jeffries, 919-245-6123
PURPOSE: To approve an amendment to the Next Generation A9-1-1 Solutions agreement,
originally approved by the BOCC on October 7, 2014, to provide connectivity between the
backup 911 Center and the primary 911 Center and to authorize the use of Emergency
Telephone funds to fund the necessary hardware and software.
BACKGROUND: The NC 911 Board has mandated that all 9-1-1 PSAPs in the state of North
Carolina have an approved backup plan by July 1, 2016 and have a backup plan implemented
and operational by July 1, 2017. Orange County has an approved backup plan on file in
accordance with the N.C. General Statute §143B-1400 §§ 4, 6, and 7. The new equipment and
call delivery service allows Orange County to meet the mandate of the NC 911 Board,
§143B-1400.
On September 6, 2016 the BOCC approved the purchase of call processing equipment for the
Backup 9-1-1 Center. The BOCC approved using Emergency Telephone Fund money for this
expenditure.
Staff is requesting authorization to purchase the equipment and necessary services to connect
the backup 9-1-1 center to the Backup center's new call processing equipment and to provide a
connection between the Backup Center and the primary 911 Center. The connection would
allow for 9-1-1 call routing to the backup PSAP as well as create a redundant loop for 9-1-1 call
delivery. Upon implementation, this purchase would create two circuits at the backup PSAP in
addition to the two circuits already in service at the primary PSAP. This would give the 911
Center multiple call routing options during a disruption of service and the ability to answer calls
in an emergency with minimized risk of complete loss of service.
Staff is requesting that the BOCC approve the use of Emergency Telephone Funds fund
balance in the amount of $78,152.29 for the one time purchase of hardware and network
equipment. This is an approved expenditure by the NC 9-1-1 Board. This appropriation of fund
balance from the Emergency Telephone Fund would be included as part of the December 13,
2016 Budget Amendment to be considered by the Board.
In addition, staff is requesting an increase to the monthly maintenance contract associated with
this equipment and additional call taking capabilities. This increase is contingent upon approval
by the NC 9-1-1 Board and would be funded using State funds available to 911 Centers on an
annual basis. The increase in the Emergency Telephone Funds monthly budget allotment
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would be $6,580.11 per month over the remaining thirty-six month contract term. If approved by
the NC 9-1-1 Board, this additional allotment will be included as part of a future Budget
Amendment in FY 2016-17. The total cost for both the one time equipment purchase and the
ongoing services would increase the contract from $1,585,654.53 to $1,900,690.77, a total
increase of $315,036.24.
FINANCIAL IMPACT: The total cost of this one time purchase for the hardware and network
charges for the Backup 9-1-1 PSAP is $78,152.29. This is an approved expenditure by the NC
9-1-1 Board. The original contract value signed on October 10, 2014 was $1,585,654.53. The
added service for the backup 9-1-1 PSAP will increase the total cost of the contract to
$1,900,690.77. This increases the monthly re-occurring charges by $6,580.11. Staff will submit
a funding reconsideration to the NC 9-1-1 Board in January 2017 or when the next funding
reconsideration is opened to increase the 9-1-1 budget from the original monthly cost of
$26,427.57 to $33,007.68.
SOCIAL JUSTICE IMPACT: The following Orange County Social Justice Goals are applicable
to this agenda item:
• GOAL: CREATE A SAFE COMMUNITY
The reduction of risks from vehicle/traffic accidents, childhood and senior injuries, gang
activity, substance abuse and domestic violence.
RECOMMENDATION(S): The Manager recommends the Board:
1) Approve an amendment to the Next Generation A9-1-1 agreement, originally approved
by the BOCC on October 7, 2014, for hardware, network charges and call center delivery
to the backup PSAP;
2) Authorize, contingent upon approval by the NC 911 Board, the use of Emergency
Telephone Funds for ongoing call delivery services; and
3) Authorize the Manager to sign all documents related to the project and any amendments
to the Agreement.