HomeMy WebLinkAbout2017-565-E ES - Wireless Communications - Amendment to Vesta 911 Maintenance Contract DocuS gn Envelope ID:953E72F4-8DDE-4E14-AOD5-507OC7F7BO20
om innuni[at s inn. 1-800-346-5525 SERVICE AGREEMENT 'J Motoro laAuthorIzedServlceStatlon
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4800 Reagan Dr. OFFICE USE ONLY
Charlotte,NC 28206 CUSTOMER/AGREEMENT SERVICE MGT APPROVAL
DATE: 03-Oct-17 NUMBER
FIN
CUSTOMER NAME, Orange County SERVICE LOCATION Raleigh 0
TO
ATTN: Dinah Jeffries CUSTOMER#:
PR
BILLING ADDRESS: 510 Meadowlands Drive Dept.
CITY/STATE/ZIP: Hillsborough NC 27278 CUSTOMER CONTACT, Dinah Jeffries
CUSTOMER PHONE#'s', 919-245-6123
CONTRACT START DATE: AUTOMATIC RENEWAL, EXPIRATION DATE: Fax#-
10/16/2017 RX YES NO 10/15/2018 WHEN THIS AGREEMENT IS ACCEPTED BY Wireless Comm.THE EQUIPMENT ON THE CUSTOMER/AGREEMENT
ORDER REFERENCED ABOVE WILL BE SERVICED BY Wireless Comm.IN ACCORDANCE WITH THE TERMS AND
QTY DESCRIPTION&SERIAL NUMBERS TYPE OF SERVICE MONTHLY SVC AMOUNT CONDITIONS PRINTED ON THE REVERSE SIDE.THIS AGREEMENT DOES NOT INCLUDE REPLACEMENT OF
CUSTOMER SERVICE 24 Hour EXTENDED ANTENNAS OR BATTERIES,OR SERVICE OF ANY TRANSMISSION LINE,ANTENNA,TOWER OR TOWER
LOCATION CENTER EMERG.` LIGHTING UNLESS SUCH WORK IS DESCRIBED BELOW.
1 Vesta 911 System including: X X 1,383.90 SPECIAL INSTRUCTIONS:
11 Call Taker Workstations X X
11 Touchscreen Monitors X X
1 Spare Parts X X
1 S ectracom Netclock X X
1 Cassidian Software Support 1,428.66
1 Cassidian 240 Remote Monitoring 1,252.03
For Service Call SERVICE CENTER:
Charlotte, NC
Wireless Charlotte
315 Kitty Hawk Drive
Morrisville,INC 27560
919-786-0891
Toll Free 1-877-786-0891
Covers Parts and Labor,all normal terms and conditions apply.
Normal Business Hours Service 8 to 5. []NEW =SUPERSEDE
Includes 1 Annual Preventive Maintenance Check AGREEMENT AGREEMENT NUMBER(S):
TOTALPER $4,064.59 ADDITIONAL TERMS,DEFINITIONS AND CONDITIONS OF THIS SERVICE AGREEMENTARE PRINTED ONTHE REVERSE SIDE.
PAYMENT CYCLE: TAX EXEMPT: MONTH
AUTHORIZED CUSTOMER SIGNATURE/P.O.# TITLE DATE
X ANNUALLY DYES,ATTACH EXEMPT TAXES
QUARTERLY CERTIFICATE ANNUAL 1 $48,775.08 IS P.O.REQUIRED? =YES ATTACHED P.O.#
MONTHLY X NO TOTAL
OTHER(SPECIFY IN SPECIAL INSTRUCTIONS) THE ABOVE SERVICE AMOUNT =NO Bruce Williams
IS SUBJECT TO STATE AND 336-324-3627
LOCAL TAXING JURISDICTIONS, Fax 888-412-6139
TO BE VERIFIED BY WIRELESS COMM, WIRELESS COMM.SALES/SERVICE REP(SIGNATURE) TELEPHONE#
SA FORM 197
DocuSign Envelope ID:953E72F4-8DDE-4E14-A0D5-507007F7B020
ADDITIONAL TERMS AND CONDITIONS
These additional Terms and Conditions are an Addendum to the Terms and Conditions entered into on
October _11, 2017 ("Effective Date") by and between Wireless Communications, a division of Mobile
Communications of America, Inc. ("Wireless") and Orange County, North Carolina, a body politic and
corporate ("Customer").
1. Wireless shall at all times remain in compliance with all applicable local, state, and federal laws,
rules, and regulations including but not limited to all state and federal anti-discrimination laws,
policies, rules, and regulations and the Orange County Non-Discrimination Policy and Orange
County Living Wage Policy (each policy is incorporated by reference and may be viewed at
http://www.orangecountync.gov/departments/purchasing_division/contracts.php). Any violation
of this requirement is a breach of this Agreement and Customer may immediately terminate this
Agreement without further obligation on part of the Customer. This paragraph is not intended to
limit and does not limit the definition of breach to discrimination. By executing this Agreement,
Wireless affirms that Wireless is and shall remain in compliance with Article 2 of Chapter 64 of
the North Carolina General Statutes. By executing this Agreement, Wireless certifies that
Wireless has not been identified, and has not utilized the services of any agent or subcontractor
on the list created by the State Treasurer pursuant to G.S. 147-86.58.
2. Non-Appropriation. Wireless acknowledges that Customer is a governmental entity, and the
validity of this Agreement is based upon the availability of public funding under the authority of
its statutory mandate. In the event that public funds are unavailable and not appropriated for the
performance of Customer's obligations under this Agreement,then this Agreement shall
automatically expire without penalty to Customer immediately upon written notice to Provider of
the unavailability and non-appropriation of public funds.
3. This Agreement together with any amendments or modifications may be executed electronically.
All electronic signatures affixed hereto evidence the intent of the Parties to comply with Article
11A and Article 40 of the North Carolina General Statutes Chapter 66.
acag Cound ty. Wireless Communications
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botAAA,it. Rokwtt,rst 1 10/13/2017 By: 1/v wt MAAS
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Name: Bonnie Hammersley Name:
Title: County Manager Title: Vice President
DocuSign Envelope ID:953E72F4-8DDE-4E14-AOD5-5070C7F7BO20 SERVICE AGREEMENT
1. DEFINITIONS. "Wireless"shall mean Wireless Communications,Inc.;"Customer'" shall mean the Customer named in the Agreement;and"Product"shall collectively mean the Equipment and Soft,are are which Wireless and Customer agree to be serviced pursuant to this
Service Agreement. Such Product is listed on the front of this Agreement.
2. ACCEPTANCE. The terms and conditions set forth on the front and reverse side of this Agreement is an offer to purchase Service by Customer which shall become a Service Agreement when acknowledged in writing by Wireless's Service Department;and the banking,
negotiation or other use of any payment shall not constitute an acceptance by Wireless. It is agreed that Service shall be provided only on the terms and conditions contained in this Agreement. Wireless shall not be bound by terns and conditions in Customer's purchase order
or elsewhere unless expressly agreed to in writing. Upon acceptance by Wireless's Service Department,Wireless's interest in the Agreement is assigned to Wireless Communications,Inc.
3. SERVICE DEFINED
a. Wireless agrees to provide service for the Customer for the Product listed on the front side of this Agreement. Such Product shall be serviced according to the terns and conditions on the front and reverse side of this Agreement("Service"). The Service shall
begin and end on the dates set forth on the front side of this Agreement. Wireless shall also Service other Product purchased by Customer during the term of this Agreement on the same terns and conditions set forth in this Agreement at then current service fees
for such Product. Upon delivery of such other Product to Customer,service fees for Service on such other Product shall be added to the billing cycle following the expiration of the labor warranty on such other Product. In the event of loss,damage,theft,or
removal from Service of any Product,Customer shall immediately report the loss,damage,theft or removal in wiring to Wireless. in this even,Customer's obligation to pay service fees with respect to any such Product shall terminate at the end of the month in
which Wireless receives such written report.
b. Mobile Product shall be removed and reinstalled in different vehicles at Customer's request for the service fee in effect at the time of the Customer's request.
C. This Agreement does not include service of any transmission line,antenna,tower or tower lighting,unless such work is described on the front of the Agreement. Service shall include the labor and parts required to repair Product which has become defective
through normal wear and usage. This does not include consumables and the installation. Service does not include the repair or replacement of Product which has otherwise become defective,including,but not limited to,damage caused by accidents, physical or
electronic abuse or misuse,acts of God,fires or other casualty. Scrvicc performed for non-covered repairs shall be billed at Wircless'above contract rate applicable for such Service. Product under contract must be maintained in environmental conditions as set
forth in the Product specifications and damage resulting from environmental conditions not conforming to the specifications is not covered by this Agreement.
d. Where telephone lines and Product are used in conjunction with Wireless maintained Product,Wireless shall have no obligations or responsibility for such telephone lines or Product but shall,upon request,assist the Telephone Company in repairing such upon
payment at the appropriate above contract rate.
e. Customer shall indicate on the front side of this Agreement any Product which is intrinsically safe so that appropriate parts and procedures may be used to maintain such status.
f. At the expiration of twelve(12)months after the commencement of Service hereunder(or any time thereafter),if Product cannot in Wireless's opinion be properly or economically repaired,because(but not limited to)excessive wear,deterioration or unavailability
of parts,Wireless,at its sole option,upon thirty(30)days prior written notice to customer sent by certified mail,may either: (1)remove such Product from this Agreement;or may increase the price to Service such Product. Customer shall have(30)days from
receipt of notice of price increase to object to such increase. If Customer properly objects to such increase Wireless shall then have the option to remove such Product from coverage by the Agreement. Customer's obligation to pay Service fees with respect to
Product removed from this Agreement shall terminate at the end of the month during which such Product is removed.
4. SERVICE STANDARDS. The Product shall be serviced by Wireless in accordance with the following standards: (I)Wireless part or parts of equal quality shall be used; (ii)the Products shall be serviced at levels set forth in Wireless's product manuals;and(iii)routine
service procedures prescribed from time to time by Wireless for its Product shall be followed.
5. TIME AND PLACE OF SERVICE.
a. Service shall be done at the location specified on the front side of this Agreement. Where Service is to be performed at the location of the Product,Customer shall famish shelter,heat,light and power at these locations. Customer shall notify Wireless immediately
of Product failure,allow Wireless full and free access to the Product,and cooperate fully with Wireless in Wireless's servicing of the Product. Waiver of Liability by Wireless against Customer or other restrictions shall not be imposed by Customer as a site access
requirement. Customer shall allow Wireless full and free access to the Product. Customer shall allow Wireless to use necessary machines,communications,facilities.features and otherproduct(except as normally supplied by Wireless)at no charge. Mobiles and
removable Product shall be delivered by Customer to the Wireless Service Center indicated on the front side of this Agreement.
b. Hours of Service under this Agreement shall be the normal working hours,excluding holidays,of Wireless's Service Center unless otherwise indicated on the front side of this Agreement.
6. PAYM ENT/TAXES. On or about the date each payment is due as set forth on the front side of this Agreement;Wireless shall send Customer an invoice covering the Service fees for the next Payment Period. All other charges shall be billed monthly and the Customer shall
pay the amount of each invoice within thirty(30)days of its date to the Wireless office designated by Wireless. Each invoice shall be due and payable whether or not the Product is operating and Wireless may terminate this Agreement by giving Customer ten(10)days notice
by certified mail if Customer defaults in its payment to Wireless. Customer shall reimburse Wireless for all property taxes,sales and use taxes,excise taxes,and other taxes or assessments now or hereafter imposed by authority of any Federal,State,or Local law,rule or
regulation with respect to the Service of the Product except Federal income and profit taxes of Wireless and income and franchise taxes of Wireless.
7. RIGHT TO SUBCONTRACT. Wireless shall have the right to subcontract in whole or in part the Service called for by this Agreement as long as subcontractor personnel arc equally qualified to that of Wircless.Determination of qualification is at the sole discretion of
Customer.Wireless shall notify customer of name,address,phone number and contact person immediately upon determining such subcontracting is necessary.Customer reserves the right to cancel Agreement,or seek alternative service provider,if subcontractor is
unacceptable to Customer provided Wireless does not provide approved contractor to Customer.
8. REVISION OF FEES. Prior to the anniversary of the"Expiration Date"indicated on the front side of this Agreement,Wireless may revise the Service fees set forth on the front side of this Agreement by giving Customer written notice of the amount of the increase at least
sixty(60)days in advance of the Anniversary date. Upon receipt of any such notice,Customer,as determined this Agreement on the Expiration Date or any Anniversary of it upon thirty(30)days prior written notice to Wireless sent by certified mail to the address indicated in
this Agreement;otherwise the new fees shall become effective on the Anniversary date. In the event of such termination,all accrued and unpaid charges shall be due and payable immediately upon termination.
9. AUTOMATIC RENEWAL. After the Expiration Date indicated on the front side of this Agreement,this Agreement shall continue for successive additional periods of one year,provided that cithcr Wircless or Customer may terminate this Agreement on the Expiration Date
m Anniversary of it,or otherwise as herein provided,upon thirty(30)days prior written notice to the other party sent by certified mail to the address indicated in this Agreement.
10. INTERRUPTION OF SERVICE. Customer shall notify the servicing agency in the event of the failure of any Product. If the servicing agency fails to repair the Product within a reasonable time,Customer shall notify the Wireless office designated by Wireless. After said
notice from Customer to the servicing agency and to the Wireless office designated by Wireless.Wireless shall be liable for any intemiption or interference affecting the use of transmission through the Product maintained to the extent of a pro rata allowance based on die
monthly service fee for the time such interruption or interference is attributable to the fault of Wireless or its subcontractor. Wireless does not assume and shall have no liability under this Agreement for failure to provide or delay in providing service for the Product due
directly of indirectly to causes beyond the control of Wireless,including,but not restricted to,acts of God,acts of public enemy,acts of the United States,any State,Territory of the United States,or any political subdivision of the foregoing,or the District of Columbia,acts of
failure to act of the Customer,its agents,employees or subcontractors,fires,floods,casualty,epidemics,quarantine restrictions,strikes,freight embargoes,and unusually severe weather conditions or defaults of Wireless subcontractors due to any such causes.
11. WARRANTY LIMITATIONS. EXCEPT AS SPECIFIED IN THIS AGREEMENT,WIRELESS DISCLAIMS ALL WARRANTIES,EXPRESS OR IMPLIED,INCLUDING,WITHOUT LIMITATION,THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL WIRELESS BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES TO THE FILL EXTENT SUCH MAY BE DISCLAIMED BY LAW.
12. FCC AND OTHER GOVERNMENT MATTERS. Although Wireless may assist in preparation of the FCC license application,Customer is solely responsible for obtaining any licenses or other authorizations required by the Federal Communications Commission("FCC")
or any Federal,State,or Local governmental agency. Customer is solely responsible for complying with the applicable FCC rules and regulations and the applicable rules and regulations of any other Federal.State,or Local governmental agency. Neither Wireless or any of its
employees is an agent of Customer in FCC or other governmental matters. Wireless,however,may assist in preparation of the FCC license application at no charge to Customer.
13. ENTIRE AGREEMENT. Customer acknowledges that it has read and understands the terms and conditions of the Agreement and agrees to be bound by them,that it is the complete and conclusive statement of the Agreement between the parties and that this Agreement seta
forth the entire agreement and understanding between the parties relating to the subject matter hereof and all understandings and agreements,oral and written,heretofore made between Wireless and Customer,are merged in this Agreement which alone fully and Completely
expresses their agreement.
14. AMENDMENT. No modification of or additions to this Agreement shall be binding upon Wireless unless such modification is in writing and signed by the Wireless Division Scrvicc Vice President authorized to make such revisions and authorized agent of Customer.
15. VALIDITY. if any term or provision of this Agreement shall to any extent be held by a court or other tribunal to be invalid,void,or unenforceable,then that term or provision shall be inoperative and void insofar as it is in conflict with law,but the remaining terms and
provisions of the Agreement shall nevertheless continue in full force and effect and the rights and obligations of the parties shall be construed and enforced as if this Agreement did not contain the particular term or provision held to be invalid,void,or unenforceable.
16. HEADINGS. Section and paragraph headings used in this Agreement are for convenience only and are not to be deemed or construed to be part of this agreement.
17. LAW. THIS AGREEMENT AND THE RIGHTS AND DUTIES OF THE PARTIES SHALL BE GOVERNED AND INTERPRETED IN ACCORDANCE WITH THE LAWS OF THE STATE OF NORTH CAROLINA.
18. ASSIGNMENT. No assignment or transfer,in whole or in part,of this Agreement by Customer or Wireless shall be binding upon the other party without its prior written consent.
19. WAIVER. Failure or delay on the put of Wircless or Customer to exercise any right,power or privilege under this Agreement shall not operate as a waiver of any right,power,or privilege of this Agreement.
20. TIME TO SUE. Except for money due upon an open account,no action shall be brought for any breach of this Agreement more than two(2)years after the accrual of such cause of action except where a shorter limitation period is provided by applicable law.
NOTE:
DIRECT INQUIRES ABOUT THIS AGREEMENT TO YOUR LOCAL WIRELESS COMMUNCATIONS,INC.OFFICE AT 4800 NORTH 1-85,CHARLOTTE,NC 28206 OR 8724 GLENWOOD AVENUE,RALEIGH,NC 27612