HomeMy WebLinkAboutAgenda - 10-01-2015 - Agenda ORANGE COUNTY BOARD OF COMMISSIONERS
JOINT MEETING WITH THE
ORANGE COUNTY CHIEF'S ASSOCIATION
AGENDA
BOCC/Chief's Association Joint Meeting
October 1, 2015
Meeting—7:00 p.m.
Richard Whitted Meeting Facility
300 West Tryon Street
Hillsborough, NC
(7:00 —7:10) Welcome and Introductions —BOCC Chair Earl McKee
(7:10 —7:40) 1. Public Safety Training Facility for Fire/Emergency Medical
Services/Law Enforcement
(7:40 —8:05) 2. Radio Upgrades
(8:05 —9:15) 3. Status Updates
a) Emergency Medical Services/9-1-1/County Strategic Plan
Update
b) Update on Coverage for Insurance Issues (Remaining Areas
Outside Six (6) Road Miles)
c) Emergency Medical Services Co-Location
Orange County Board of Commissioners' regular meetings and work sessions are
available via live streaming video at
htlp://www.oran_eg countync._og v/departments/board_of county_commissioners/videos.ph
p and Orange County Gov-TV on channels 1301 or 97.6 (Time Warner Cable).
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ORANGE COUNTY BOARD OF COMMISSIONERS
ORANGE COUNTY CHIEF'S ASSOCIATION
JOINT MEETING AGENDA ITEM ABSTRACT
Meeting Date: October 1, 2015
SUBJECT: Joint BOCC/Chief's Meeting Discussion Items
DEPARTMENT: Emergency Services PUBLIC HEARING: (Y/N) No
ATTACHMENT(S): INFORMATION CONTACT:
1) Powerpoint Presentation — Orange Jim Groves, 919-245-6140
County Emergency Services Update Jason Shepherd, 919-245-6151
2) Map of Addresses / Parcels More Than
Six Miles From District Fire Stations
PURPOSE: To provide an opportunity for the Board of Commissioners and the Fire Chiefs'
Association to receive information on several topics of interest and to review and discuss those
topics.
BACKGROUND: The BOCC has met with the Fire and Rescue Chiefs in previous years to
discuss ongoing emergency service operations, budgets, initiatives, etc. This meeting provides
the opportunity for those conversations to continue between the BOCC and the Chiefs. The
items for update and discussion include the following-
1. Public Safety Training Facility for Fire/Emergency Medical Services/Law
Enforcement
This item provides an opportunity to discuss several issues and opportunities relating to a
potential public safety training facility that could provide training for fire, emergency
medical services and law enforcement personnel from departments and districts across
the County.
2. Radio Upgrades
This item provides the opportunity for discussion between the Fire Chiefs and the BOCC
relating to radio equipment and its effectiveness across the County.
3. Status Updates
This item provides the opportunity for the BOCC and Chiefs to receive an update on the
Emergency Medical Services operations, 9-1-1 Service in the County and the County's
Strategic Plan. An update will also be provided on areas in Orange County that either
are, or have been, outside a six (6) mile Fire Department district. Lastly, there will be an
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update and an opportunity to discuss the co-location agreements between the County
and several fire districts.
a) Emergency Medical Services/9-1-1/County Strategic Plan Update — The Allen
Report, prepared by Solutions for Local Government and published in 2012,
addressed improvements needed to the Orange County Emergency Medical
Services and Communications Center Operations. This update will also address
the County's Strategic Plan and the status for each of the 19 recommendations
identified in the report. Attachment 1 is a Powerpoint presentation to be
referenced as part of the update.
b) Update on Coverage for Insurance Issues (Remaining Areas Outside Six (6)
Road Miles) — Since the October 2014 joint meeting with the BOCC, Fire Chiefs
and Emergency Services, there have been two additional fire stations constructed
and approved which reduced the amount of homes outside of the 6 road mile
issue. White Cross Fire Department added Station 2 on Neville Road that allowed
239 addressable structures into a protection class. The City of Mebane Fire
Department added Station 3 that allowed all parcels in the East Alamance
insurance district into a rated protection class. The BOCC has approved
exchanges between fire protection districts on the insurance layer to bring homes
into a protection class rating. The insurance districts include White Cross, West
Orange, Cane Creek, Cedar Grove and Central Orange. Attachment 2 is a map
for current parcels/addresses outside of six miles.
c) Emergency Medical Services Co-Location — On March 19, 2013 the BOCC
approved an agreement with the Orange Rural Fire Department to co-locate one
(1) Emergency Medical Services (EMS) unit at the Phelps Road Station.
Subsequently, the BOCC has approved agreements with Orange Grove, Carrboro,
and New Hope Fire Departments to co-locate EMS units at those stations as well.
This item provides an opportunity for the BOCC to hear from the Fire Chiefs on
how the co-location initiative is working out.
FINANCIAL IMPACT: This is no financial impact anticipated as a result of these discussions on
the topics listed above.
SOCIAL JUSTICE IMPACT: The following Orange County Social Justice Goal is applicable to
discussion of the topics above:
• GOAL: CREATE A SAFE COMMUNITY
The reduction of risks from vehicle/traffic accidents, childhood and senior injuries, gang
activity, substance abuse and domestic violence.
RECOMMENDATION(S): The Manager recommends that the Board and Chiefs receive
updates on the identified issues and opportunities noted above and discuss as necessary.
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ACRONYMS 4
ALS - Advanced Life Support (Intermediate/ Paramedic)
AVL - Automatic Vehicle Location
BLS - Basic Life Support (Medical Responder/ EMT)
CAD - ComputerAided Dispatch
EMD - Emergency Medical Dispatch
EMS - Emergency Medical Service
OCES - Orange County Emergency Services
QA - Quality Audit and Improvement
QRV - Quick Response Vehicle
SORS - South Orange Rescue Squad
VHF - Very High Frequency
VIPER - Voice Interoperability Plan for Emergency Responders
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E MS STATISTI CS
Call Volume Comparison By Year
2015 = 10,450 (as of 9/26/2015)
Projected calls for 2015 = 13,950
� 2014 = 13,338
2013 = 12,369
Average Response Time Comparison By Year (Chute + Travel)
� 2015 = 9:35 Avg. (as of 9/26/2015)
90t" percentile is 16:37 (M-5 to go 24 hours this coming year...will help)
Increased call volume
Staffing (remediation & OT management) took M-7 off line frequently
Increased wait times at Emergency Departments (Duke biggest impact)
� 2014 = 8:53Avg.
90t" percentile is 15:51
� 2013 = 9:00 Avg.
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EMS RECOMMENDATIONS
R-1 Adjust M-5 and M-� Coverage Hours (complete)
Based on recent geographic call data (North/South)
M-5 coverage remained 6am-6pm (unchanged)
M-8 coverage changed to 6pm-6am
R-2 Add additional ambulance 9am-9pm (complete)
M-9 added 8am-8pm based on recent geographical call data
Co-located at Orange Grove FD
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EMS RECOMMENDATIONS
R-3a&b Use SORS for �LS and bring on �LS ambulance (on-going)
Impact of UNC Hillsborough may drive collaboration of a BLS unit for transport
.
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EMS RECOMMENDATIONS
R-4 Assess Fire Department capabilities for First Responder (cor�plete)
With the EMS co-location initiatives with the Fire Departments, this
recommendation may become null
R-5a Implement Fire Department First Responder Initiative (complete)
Continuing work with the Orange County Medical Director to enable Fire
Departments that wish to provide ALS (EMT Intermediate) to do so. Implementation
is in progress.
R-5b QRV Initiative (null)
Offered as an alternate recommendation to R-5a
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EMS RECOMMENDATIONS
R-6 Staff & Equip six (6) ALS ambulances (on-going)
OCES is requesting one new (1) ambulance each year to replace older units
Monitoring effectiveness of program each year
Intent is to not over-purchase or over-staff
Call volume and response times drive units and staffing
M-5 to become 24 hour unit this coming year
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EMS RECOMMENDATIONS
R-7 Hire Paramedic Level Shift Supervisor 24/7 (Complete)
Asst. Supervisors were reclassified to Supervisors on 1/1/2015
R-8 Prepare a space needs assessment (90% complete)
Stewart Cooper Newell awarded contract on 10/1/2013
Staff inet with firm the week of 10/7/2013 to begin space needs assessment
Draft space needs assessment presented to OCES on 3/5/2014
Revised space needs assessment presented to OCES on 5/20/2014
Space layout provided to OCES on 8/6/2015
.
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EMS RECOMMENDATIONS
R-9 Identify nine (9) strategic locations for future EMS base (in-process)
Integral part of the Stewart Cooper Newell discussions
Co-location or co-build with Fire Departments may require modification of this
recommendation due to the success of the co-locations thus far
Orange Rural
0 ra n ge G rove
Carrboro
New Hope
Eno (M-5 24 hour)
Hillsborough/Orange Rural (potential co-build in 15/16 and 16/17)
Chapel Hill (co-location/co-build in 16/17 and 17/18)
GIS Modeling underway to determine 8 and 12 minute drive times
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EMS RECOMMENDATIONS
R-10 Obtain sites for development (not started)
Based on outcome of R-8 and R-11
R-11 Procure EMS plannin� and design services (not started)
Dependent on co-build schedule with Chapel Hill and Hillsborough/Orange Rural
R-12 Advertise, bid, construct EMS facilities (not started)
Based on outcome of R-8, R-10 and R-11
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9-1-1 COMMUNICATIONS FLOW (NFPA 1221) 17
Alarm Alarm Alarm Dispatch Wheels
Emergency Initiated to Sounds at Answered Starts Rolling
Event 9-1-1 9-1-1 at 9-1-1
. .
Detection Transmission Answer Alarm Unit Units
Time Processing Notification Respond
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Time Not 95% < 15 80% < 60 Time Career <80 sec.
Varies Specified 99% < 40 95% < 106 Varies Volunteer <90 sec.
9-1-1 CO M M U N I CATI 0 NS STATISTI CS 18
Call Comparison By Year
2015 Incoming = 39,2617/1/2015 to present (YTD�
22,356 911 Calls
19,905 Administrative (excluding abandoned calls)
Projected call volume (911 and Admin) is 157,044
Average Dispatch Time = 2.16
New NFPA 1221 Standard (July 2013) is 1:36
9-1-1 Call Answer Time = % answer time < 15 sec = 99.34%
NFPA 1221 Standard (July 2013) is < 15 sec 95%
2014 Incoming = 132,525 Calls
79,241911 Calls
53,284 Administrative (excluding abandoned calls)
Average Dispatch Time = 1:33
New NFPA 1221 Standard (July 2013) is 1:36
9-1-1 Call Answer Time = % answer time < 15 sec = 99.43%
New NFPA 1221 Standard (July 2013) is < 15 sec 95%
•
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9-1-1 R ECO M M E N DATI 0 NS
R-13 Hire full time Data Systems Manager (complete)
Mr. Kevin Medlin was promoted to Data Systems Manager on 10/18/2013
R-14 Hire full time Training/Quality Assurance Officer (complete)
Training Coordinator filled but currently vacant due to attrition
Job posted and currently accepting applications
Estimated mid November 2015 to fill the position
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9-1-1 R ECO M M E N DATI 0 NS
R-15 Hire additional Training/QA Officer (complete)
Currently filled by Ms. Laurie Piche
R-16 & 17 Hire Telecommunicator positions (in-process/on-going)
New model of hiring Telecommunicators should help complete this
recommendation
Call Taker (can be under 21 years of age)
Dispatcher (must be 21 years of age or older for DCI certification)
7 new employees will be released to the 911 Center in Oct./Nov.
New Telecommunicator Academy to start Oct./Nov.
12 is the target for the next academy
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9-1-1 R ECO M M E N DATI 0 NS
R-1� Purchase AVL hardware for new EMS vehicles (complete)
All new units will be outfitted with AVL
R-19 Provide informational meetings with emergency responders to share new
software capabilities (complete/on-going)
9-1-1 Users Group re-activated
Members of each response organization are represented
Information shared during Chiefs Association meeting
On-going weekly collaboration via email and phone
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OCES Vision
"A Prepared, Coordinated, and
Integrated Emergency Services System"
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STRATEGIC GOAL #�1
Effectively Coordinate and Develop Community Partnerships, Public Education and
Special Event Coordination
O�JECTIVES
1. Establish and maintain relationships with partners and stakeholders to develop a safer and disaster
prepared corr�rr�unity
a. Utilize skills of the County Community Relations Department to develop outreach materials
b. Utilize all members of the Administration Division to support outreach initiatives
c. Utilize Social Media to deploy and receive information at least weekly and during major incidents and
events
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STRATEGIC GOAL #2
�uild Skill Through Education, Training, and Recognition of Expertise
O�JECTIVES
1. Work with the Human Resources Training and Performance Manager to grow internal leaders throu�h
education and training
2. Create a process to formally acknowledge employees for outstanding customer service and work ethic
3. Develop an employee of the month/year recognition program with incentives
STRATEGIC GOAL #3
Streamline Hiringand ContractAp�roval Processes
IVES
duce the need for paper documents requiring a physical signature by utilizin� DocuSign and Acrobat
ure si�natures
structure and tier the hiring process for E9-1-1 and EMS
structure contract routing internal/county-wide (Completed)
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STRATEGIC GOAL #4
Use Technolo to Efficientl Capture, Process and Store Data Operations
OBJECTIVES
Research and solicit qualified vendors for support services
Ensure any RFP is coordinated through Finance/Purchasing and has appropriate metrics to
protect the county from non-performance issues
Produce accurate financial information for staff
STRATEGIC GOAL #5
Develop Facility Space and Location Plans
OBJECTIVES
dditional office and support space for 510 Meadowlands
MS stations and co-build stations
ddress ergonor�ics for 510 offices, 9-1-1 Center, and EMS stations
STRATEGIC GOAL #6
Develop a Departmental Health and Fitness Culture
0 BJ ECTIVES
evelop schedule for on-shift physical training
vestigate the use of outside resources to measure and monitor the fitness of staff
ilize fit responder training and equipment
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STRATEGIC GOAL#1
��aul�Ca�a�iDutues to Support�fficient, �ffective,and ExcelDeu�t care
O�J ECTIVES
1. Continue implementation of the Err�ergency Services Workgroup approved Corr�prehensive
Assessrr�ent of EMS � 9-1-1 Communications Center Operations report
2. Implement consistent regulatory oversight
3. Improve internal and external communication from the EMS Division
4. Improve dissemination of information for patients, partner agencies, and doctor's office's
5. Implement professional development pathways
6. Implementfield based medical directors
7. Increase the operational capacity to deliver EMS services in the community
8. Develop rriinimurri physical conditioningstandards with supportfor physical trainingwhile
on-shift
9. Develop mental health support mechanisms for staff and community partners
STRATEGIC GOAL#2
DeveDo�P�ograms to Address the Wide Range of Comm�nity HeaOt�care Needs
OBJ ECTOVES
1. Support high risk community healthcare program strategies
a. Community medicine
2. Implement an effective community medicine program
3. Develop programs to support the medical needs of special operations
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STRATEGIC GOAL #3
Deploy highly educated, well-trained personnel
O�JECTIVES
1. Develop an efficient and cost-effective education and training model
a. Utilize state and federally sponsored training prograrr�s (TEEX, NFA, EMI, etc.)
b. Implementthe Field Training Officer (FTO) program, grow and mature it
2. Consistently deliver and grow organizational knowledge
3. Prepare and apply for accreditation (Commission on Accreditation of Ambulance Services)
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STRATEGIC GOAL #1
Improve Customer Service
O�JECTIVES
1. Continue irr�plerr�entation of the Emergency Services Workgroup approved Comprehensive Assessment of
EMS � 9-1-1 Communications Center Operations report
2. Deliver exceptional 9-1-1 and non-err�ergency public safety services
3. Ensure operational staffing and agency emergency preparedness
4. Promote 9-1-1 and public safety communication awareness and build and enhance partnerships with all
stakeholders
STRATEGIC GOAL #2
Improve Division Resiliency and Efficiency
OBJECTIVES
1. Enhance compliance with national and state 9-1-1 call taking and dispatching standards
2. Develop Continuity of Operations Plan (COOP) for Orange County's E9-1-1 system to ensure countywide 9-
1-1 call receivingand dispatchingoperations.
a. Consider microwave or LTE or other methodology to access se�arate vendors (ATT/Centurylink/etc.)
3. Develop a plan to include all necessary back-up systems needed to sustain E 9-1-1 call answering
operations and ensure E9-1-1 survivability at a County level
4. Use ETF to build a regional 9-1-1 Center in the Southern Human Services corr�plex
5. Prepare for and apply for Commission on Accreditation for Law EnforcementAgencies (CALEA) Public
Safety Communications
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STRATEGIC GOAL #3
Improve Technology for Stakeholders and Custorr�ers
O�JECTIVES
1. Develop SunGard CAD interface to all partner a�encies and with surrounding Centers
2. Create a robust and functional radio system that is accessible to all County stakeholders
3. Create a robust and functional radio paging system that works countywide
4. Continue to enhance the 9-1-1 system to incorporate future technologies; NG9-1-1 (Next Generation 9-1-1)
allowingtext,video and statewide network connectivity
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STRATEGIC GOAL #4
Improve the Work Environment for Employees
O�J�CTIVES
1. Provide employees with quality education,training and career development
2. Instill and rr�aintain a professional departrr�ental culture
3. Identify appropriate and productive communication processes for integratingthe various �enerations of
employees
4. Promote healthy living and lifestyle recommendations for public safety employees
5. Actively attract, recruit and sustain a highly motivated workforce
6. Develop a program and hiring process to focus on tiered learning approach in the 9-1-1 Center:
a. Call Taking(18 to 21 years of age)
b. Radio Dispatching and DCI (must be at least 21 years of age)
c. Telecommunicator I
d. Telecommunicator II
e. Communications Training Officer
f. Assistant Supervisor
g. Supervisor
7. Revamp the training program to enhance and strengthen critical skills prior to on-the job training
�. Implement Telecommunicator psychological testing
9. Develop program and process to retain new and existing staff
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STRATEGIC GOAL #1
Achieve Premier Customer Satisfactuou� by Buil�ing St�ong Relationships
0 B.D ECTIVES
1. Create an environment of team work and efficiency
2. Develop and implement a plan to increase customer satisfaction
3. Analyze current fire and life safety guidelines and SOGs for the Fire Marshal Division
4. Develop a professional, corr�prehensive data managerr�ent system
a. Wireless (field� reporting, ticketing, and receipt capability
5. Effectively marketthe Fire Marshal Division's services
6. Generate and sustain stron� partnerships arr�ongfire a�encies, community groups, re�ulated and
non-regulated industries, governmental agencies, and targeted audiences
7. Support Fire Departments with Rescue capabilities
STRATEGIC GOAL #2
Au�ment Traiu�iu��for Sta�Cehol�ers
0��ECTIVES
1. Increase training opportunities for stakeholders
2. Evaluate the effectiveness of the Fire Marshal Division's education and trainingfor custorr�ers
3. Develop and maintain a countywide training calendar
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STRATEGIC GOAL #3
Enhance Effectiveness of Internal Operations and Corr�rr�unications
O�JECTIVES
1. Create an internal communication plan to ensure information between administration and employees is
easily accessible and transparent
2. Transition non-related Fire Marshal Division job duties to the appropriate OCES Division
3. Foster an organizational climate where employee diversity is a catalyst for creativity
4. Ensure employees have access to critical information and feedback channels are available
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STRATEGIC GOAL #1
Develop Relevant and Actionable Emergency Management Plans that are Validated Through Exercises and Real
V1lorld Irr�plementation
O�JECTIVES
1. Revise and update the County Emergency Operations Plan
2. Reassess the County rr�ulti-hazard mitigation plan
3. Conductand maintaintheThreatand Hazard Identificationand RiskAssessrr�ent(THIRA)
4. Conduct a Commodity Flow Study to identify the Hazardous Materials travellingthrough Orange County by rail,
highway, and pipeline
5. Disseminate the new resource manual which replaced the outdated version
6. Create EOC job aids in support of the EOP
7. Local Emergency Planning Committee (LEPC� reinvigoration to work with current and future local industries
on safety and compliance issues
�. Develop a Department Continuity of Operations Plan (COOP)
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STRATEGIC GOAL #2
Implement Tools and Trainin for Incident Command and ECC Operations
OBJ ECTOVES
1. Improve coordination for on-scene incident management
2. Reorganize and re-equip the Emergency Coordination Center
3. Develop countywide ECC trainingtools and technology, including Incident Comr�and
4. Design, develop and implement exercises for key stakeholders
5. Coordinate with County departments to make ECC staffing levels three (3� deep
6. Develop County owned and operated Mobile Corr�mand Post capabilities
7. Prepare and applyforthe Emergency ManagementAccreditation Program (EMAP)
STRATEGIC GOAL #3
Develop a Robust and Organized Logistics Section
0 BJ ECTIVES
1. Implement supply chain management and organizational tools in the warehouse
a. Research, obtain, and implementan inventorytrackingsystem
b. Work to make the inventory tracking an enterprise system for the County
2. Provide logistical trainingto warehouse staff
3. Create Division logistical lead positions for the warehouse to improve supplies quantities,tracking, and
resource coordination
4. Develop a warehouse and pharmaceutical security plan
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ATTACHMENT
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F 2015 2015 2011
Fire
District Addresses.Oulside Parcels Outside Addressess Outside
6 Mile Route Distance 6 Mile Route Distance 6 Mile Route Distance 0 -
CedarGrove 8 1 21 N Chatham 3
Caldwell 36 8 32
East Alamance 0 0 52
West Orange 5 1 91
Centml Orange 29 3 29
East Orange 0 2 w e
Cane Creel 0 3 658
White Cross 4 5 161 N Chatham 2 1 inch=1.85 miles
North Chatham 0 0 772
Addresses/Parcels More Than Six Miles Laid Records GlSO ision
OC 220K0\gisho 1820roll
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From District Fire Stations