Loading...
HomeMy WebLinkAboutAgenda - 12-03-2007-4qORANGE COUNTY BOARD OF COMMISSIONERS ACTION AGENDA ITEM ABSTRACT Meeting Date: December 3, 2007 Action Agenda Item No. -_~_~ SUBJECT: Classification and Pav Plan Amendments -Add/Revise Various Classes DEPARTMENT: Personnel PUBLIC HEARING: (Y/N) No ATTACHMENT(S): 1. Class Specification for Shelter Operations Manager 2. Class Specification for Communications Operations Manager INFORMATION CONTACT: Michael McGinnis, Human Resources Director, 245-2552 PURPOSE: To amend the Orange County Classification and Pay Plan to add or revise various classifications. BACKGROUND: Occasionally in local government, the duties, responsibilities and other factors that potentially affect the accurate classification of a position evolve over time. Section 5.1 of Article VI of the Orange County Personnel Ordinance provides that the Board of County Commissioners adopts the position classification plan and approves any amendment to: • Add or delete a class; • Change the title of an existing class; or • Revise the salary grade of an established class. The County's process for addressing such situations is outlined in Article VI, Section 7 of the Personnel Ordinance. Personnel staff, along with analytical support provided under a contract with The MAPS Group, reviewed the duties and responsibilities of each position and compared the duties and responsibilities to the following existing County positions. Animal Services Director- The Department has proposed and the Personnel Department concurs with the reclassification of the Animal Services Director from grade 24 to grade 29. This reclassification is warranted by a variety of factors, including but not limited to: • Alignment with other Department Head positions with comparable duties and responsibilities; • Increased number of staff in three locations; Expansion of Department programs and services to the public; and Leadership on a variety of sensitive and publicly-visible issues, and support to an advisory board and a variety of ad hoc and technical work groups. Shelter Operations Manager -Animal Services -The Department has proposed and the Personnel Department concurs with the reclassification of the Shelter Operations Manager from grade 14 to grade 16. Reclassification is warranted by: 2 • Direct supervision of 8 full-time permanent employees and several temporary employees; • Responsibility for facility management; • Expanded duties due to an increased number of shelter programs and activities; • Assistance with research and implementation, of shelter policies and procedures due to program changes; and • Alignment with comparable supervisory positions in EMS and Register of Deeds. Communications Operations Manager -EMS -The Department has recommended and the Personnel Department concurs with the reclassification of the Training Officer/Communications at grade 16 to a new classification of Communications Operations Manager at grade 19. This request is warranted by: • Direct supervision and management of 27 employees working 24/7; • Increased emphasis on the planning, evaluation and delivery of specialized training programs to an increased number of staff members; and an • An increase in training mandates by the State and other regulatory agencies. Communications Manager- Visitors Bureau -The Department has recommended, and the Personnel Department concurs with the re-titling and reclassification of Communications Specialist at grade 17 to Communications Manager at grade 19. This request is warranted by: • Alignment with the position of Sales Director in the Visitors Bureau, which has comparable responsibilities and representation roles; • Supervision of employees and facilities management of the Visitors Center; and • Oversight of publications and promotional materials, including the design and maintenance of the enhanced website for area tourism programs. In summary, Personnel staff (again working with analytical support from The MAPS Group) recommends that the Board approve amendments to the position classification plan that will facilitate the Personnel Department's reclassification of the following existing positions: Existing Proposed Existing Proposed Effective Proposed Classification Classification Salary Salary Date Salary Grade Grade Ran e Animal Services Animal Services 24 29 12/17/07 $71,762 - Director Director $114,722 Shelter Shelter 14 16 12/17/07 $37,765 - Operations Operations $60,372 Marra er Marra er Training Officer- Communications 16 19 12/17/07 $43,796 - Communications Operations $70,013 Marra er Communications Communications 17 19 12/17/07 $43,796 - S ecialist Marra er $70,013 FINANCIAL IMPACT: Adequate funding for each of the new positions in the proposed classifications has been included in the respective departmental appropriations in the B000- approved budget for FY 2007-08. RECOMMENDATION(S): The Manager recommends that the Board amend the Classification and Pay Plan, as outlined in the table above to: • Add one (1) new class of Communications Operations Manager; • Reclassify the salary grade of two (2) existing job classes (Animal Services Director and Shelter Operations Manager); and • Re-title one (1) class (Communications Specialist to Communications Manager) and reclassify the salary grade. Shelter Operations Manager, Animal Services 4 Page JOB TITLE: Shelter Operations Manager AS/3 DEPARTMENT: Animal Services, Orange County JOB SL~v]:MARY: This position is responsible for overseeing the health care and general conditions of all shelter animals, including cleaning, feeding and medications. MAJOR DUTIES: o Oversees the daily operation of the County's animal shelter, including making work and schedule assignments to Care Technicians and Health Technicians and associated volunteers and community workers, assuring shelter operations meet County and state standards o Develops work plans for staff and evaluates performance; participates in hiring and any needed discipline activities. o Develops and implements recommended policies and procedures in areas of animal husbandry practices, medical program, behavior program, adoption program and shelter operations, and ensures adopted policies and procedures are adhered to in the workplace. o Assures cleanliness and safety of building and animal areas. o Fills in for the Shelter Director when needed; assists with work of volunteer services and with public and community contact. o Oversees health examinations, spay/neuter program and emergencies. o Oversees adoption programs including adoption counseling and training; contacts animal placement and community groups as needed.. o Investigates complaints as needed. o Assists in preparation and monitoring of division budget. o Serves in an on-call responsibility for response to animal emergencies after hours. o Coordinates and participates in the euthanasia program; oversees the ordering of supplies and the security of controlled substances; records and secures all controlled substances o Ensures that kennel and cattery policies and procedures and disease management protocols are followed. Shelter Operations Manager, Animal Services Page o Coordinates transportation of animals to spay/neuter clinic, off site adoption stations and other locations. o Supervises animal care staff in cleaning, feeding and medicating procedures. o Oversees general maintenance of the shelter; contacts Public Works to report repairs needed. o Performs other related duties as assigned. KNOWLEDGE REQUIRED BY THE POSITION: o Knowledge of animal care, animal handling and animal health. o Knowledge of disease symptomatology and medical procedures. o Knowledge of cleaning techniques, sterilization procedures and basic sanitation rules. o Knowledge of animal restraint, animal temperament and behavior modification. o Knowledge of shelter's standard operating policies and procedures. o Knowledge of rules and regulations regarding adoptions. o Skill in operating a computer. o Skill in training and supervision. o Skill in public and interpersonal relations. o Skill in oral and written communication. SUPERVISORY CONTROLS: The Shelter Director assigns work in terms of very general instructions. Completed work is spot-checked for accuracy, compliance with procedures, and the nature and propriety of the final results. GUIDELINES: Guidelines include federal and state laws and regulations, local animal control and health ordinances, and department policies, procedures and manuals. These guidelines are generally clear and specific, but may require some interpretation in application. 5 COMPLEXITY: The work consists of overseeing the health care and general conditions of the animals in the shelter. Handling a variety of new crisis situations on an ongoing basis contributes to the complexity of the work. SCOPE AND EFFECT: The purpose of this position is to ensure that shelter animals receives the best qualify of care. Successful performance helps ensure that animals Shelter Operations Manager, Animal Services Page remain healthy which increases their chances of being adopted and removed from the shelter. PERSONAL CONTACTS: Contacts are typically with local veterinarians, medical supply customer service representatives, drug company representatives, members of rescue organizations, animal control officers, coworkers, and the general public. PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems and provide services. 6 PHYSICAL DEMANDS: The work is typically performed while sitting, standing, walking, bending, crouching, or stooping. The employee frequently lifts light and heavy objects; uses tools or equipment requiring a high degree of dexterity; and distinguishes between shades of color. WORK ENVIRONMENT: The work is typically performed in an office and occasionally outdoors where the employee may be exposed to noise, dust, dirt, contagious or infectious diseases or irritating chemicals, and inclement weather. Work requires the use of protective devices such as masks, goggles or gloves. SUPERVISORY AND MANAGEMENT RESPONSIBILITY: This position has direct supervision over Health Care Technician (2) and Animal Care Technician (6). MINIMUM QUALIFICATIONS: o Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education. o Experience sufficient to thoroughly understand the work of subordinate .positions to be able to answer questions and resolve problems, usually associated with one to three years animal shelter experience or service. o Possession of or ability to readily obtain a valid driver's license issued by the State of North Carolina for the type of vehicle or equipment operated. JOB TITLE: Communications Operations Manager DEPARTMENT: Emergency Management,- Orange County EM/ 10 JOB SUMMARY: This position is responsible for supervising the daily operations of the Communications Division and the Telecommunicators working in that section, while overseeing the communications training program, including initial training of new personnel and ongoing training and quality control. MAJOR DUTIES: o Oversees the daily operations of the E-911, working through Communications Supervisors; assures shift coverage with appropriately trained staff; participates in hiring and disciplinary actions; conducts performance appraisals. o Directs the E-911 Teaching Institution; plans, prepares and coordinates comprehensive program for new employees and for continuing education; identifies and supervises instructors. o Serves as a liaison with other teaching institutions; delivers and conducts training locally and across the state on a variety of topics. o Coordinates the maintenance of training records for al in-house communications personnel and students attending mandated certified training. o Manages the training of emergency medical dispatch staff in procedures and medical questioning required to handle emergency medical calls; recommends changes in protocols; rewrites and recommends changes in EMT training programs and protocols o Administers the EMD quality improvement program; monitors employees daily for compliance with EMD patient care protocols and documentation; monitors employees for compliance with protocols and policies; conducts quality reviews; prepares reports of quality activities. o Serves as the division supervisor in the absence of the EM Deputy Director; assists in budget preparation and other division management tasks as needed. o Responds to incidents when needed; functions within incident command structure of large- scale incidents; coordinates communications activities and resource allocation with mutual aid agencies. o Works as a command-staff level manger in the County EOC during times of activation for weather or other widespread emergencies. 8 O Develops and modifies standard communications operating policies and procedures to maintain and exceed the national expected standard of care. o Serves as TAC for the agency DCI system. o Interprets and clarifies policy changes for department personnel. o Performs other related duties as assigned. KNOWLEDGE REQUIRED BY THE POSITION: o Extensive knowledge of E -911 systems, systems design and components o Extensive knowledge of management principles and practices, and of budgeting cost estimating and fiscal management. o Knowledge of applicable federal, state, and local laws and department policies and procedures. o Ability to supervise and train employees including organizing, prioritizing and scheduling work assignments. o Ability to foster a cooperative work environment. o Strong interpersonal and communication skills and the ability to work effectively with a range of constituencies. o Knowledge of applicable federal, state, and local statutes and department policies and procedures. o Knowledge of county personnel and purchasing policies and procedures. o Knowledge of emergency telecommunication systems and dispatch procedures. o Knowledge of dispatching procedures. o Knowledge of the regulations of state and national crime information centers. o Skill in developing, implementing, and modifying policies, procedures, and training programs and ability to lead them. o Skill in the operation of radio/communications equipment. o Skill in the operation of standard office equipment. 9 o Skill in interpersonal relations. o Skill in maintaining records and preparing reports. o Skill in making decisions accurately and rapidly. o Skill in oral and written communication. SUPERVISORY CONTROLS: The Deputy Emergency Management Director/Communications. assigns work in terms of very general instructions requiring the use of much judgment. Completed work is spot-checked for compliance with procedures and the nature and propriety of the final results. GUIDELINES: Guidelines include relevant federal and state laws, the rules and regulations of state and national crime information centers, county ordinances, department policies and procedures, and supervisory instructions. These guidelines require judgment, selection, and interpretation in application. COMPLEXITY: The work consists of varied training and administrative duties. The variety of duties performed contributes to the complexity of the work. SCOPE AND EFFECT: 'The purpose of this position is to oversee daily operations and to train department personnel and ensure all personnel are properly certified. Successful performance contributes to the effective operation of the department and the protection of community life and property. PERSONAL CONTACTS: Contacts are typically with co-workers, other county employees, representatives of other public safety agencies,. representatives of service and support agencies, and the general public. PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, provide services, train employees in technical procedures, motivate personnel, and settle matters. PHYSICAL DEMA]N1~S: The work is typically performed while sitting, standing, or stooping. The employee occasionally lifts light objects and uses equipment requiring a high degree of dexterity. WORK ENVIROZ`1M]ENT: The work is typically performed in an office that is sometimes noisy. SUPERVISORY AND MANAGEMENT RESPONSIBILITY: This position has direct supervision over Telecommunications personnel working shifts with 24/7 coverage. . l0 MINIMUM QUALIFICATIONS: o Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education. o Experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with three to five years experience or service. • o Possession or ability to obtain Division of Criminal Information (DCI), Emergency Medical Dispatch (EMD); Cardiopulmonary Resuscitation (CPR) and Incident Command System (ICS) certifications; Accredited School Director, Telecommunicator General Instruction and Level I EMS Instructor.