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HomeMy WebLinkAboutAgenda - 03-15-1994 - VIII-J I ! Y ORANGE COUNTY BOARD OF COMMISSIONERS Action Agenda Item No._3=- ACTION AGENDA ITEM ABSTRACT Meeting Date: March 15, 1994 SUBJECT: Cable Television Survey --------------------------------------------------------------------- DEPARTMENT: County Manager PUBLIC HEARING YES: NO: X --------------------------------------------------------------------- ATTACHMENT(8) : INFORMATION CONTACT: Albert Kittrell Cable Television Survey Ext. 2300 TELEPHONE NUMBER- Hillsborough -732-8181 Chapel Hill -968-4501 Mebane -227-2031 Durham -688-7331 --------------------------------------------------------------------- PURPOSE: To review and approve the Cable Television Survey. BACKGROUND: The County Cable TV Citizen Advisory Committee has begun the Cable TV refranchising process for both cable companies in the County, Cablevision and CVI. Cable TV franchise agreements with cable companies expire February, 1996. One of the statutory franchise renewal requirements of the Cable Act is a public input element. A public proceeding must be held by the franchising authority (County) to: 1) identify future cable-related community needs and interests, and 2) review past performance of cable operators. The attached survey, developed by the cable committee, will be mailed to a sampling of residents in unincorporated areas of the County. Approximately 3,000 residents will receive the survey. Residents within the cable service areas and residents outside of the cable service areas will receive the survey. Later in they refranchising process, the cable committee will recommend to the Board of Commissioners that a public hearing be held to receive more public input. 2 The costs associated with the survey will be $2,200 which includes envelopes, duplication, bulk rate postage charges for the mailings and the cost for stamped self addressed envelopes in each mailing. The cost was not anticipated in the County Manager' s Office budget. This initiative was developed by the Cable TV Citizen Advisory Committee after the FY 1993-94 Budget was approved. Funds for disseminating the survey must be appropriated from the Commissioners ' contingency fund. This is the first year funds have been requested for Cable TV related activities. Renewal of existing cable TV franchise agreements and the new Cable TV Act, which requires rate regulation administration, will necessitate expenditures in FY 1994-95. Funds will be budgeted from Cable TV franchise fee revenues for Cable TV administration in the upcoming year. RECOIMNDAT I ON(S) : The Manager recommends that the Board approve the Cable Television Survey and appropriate $2,200 from the Commissioners' contingency fund. 3 FOrange County Cable TV Citizen Advisory committee is conducting a survey eview the performance of Cable TV companies operating in the County entify future cable-related community needs. The following 13 will help the committee to determine how you feel about cable TV in the County. Please complete the survey form and return in the aid self addressed envelope. should you have questions about the lease call the orange County Managers office at 732-8181 ext. 2300. ORANGE COUNTY CABLE COMKITTEE CABLE TELEVISION SURVEY 1. Does your television have: cable satellite dish _ antenna (outside) rabbit ears 2. If you have cable, which cable company do you have? _ Cablevision CVI 3. If you do not have cable, would you like to get it. _ yes no IF YOU DO MOT HAVE CABLE TV SKIP TO QUESTION 9 4. If you have cable, what kind of reception have you had within the last year. _ no problem _ poor picture uneven sound level between channels _ frequent outages _ other (describe) 5. On a scale of 1 to 9, with 1 being "poor" to 9 being "excellent" circle the one number that best indicates the quality of your reception. POOR EXCELLENT 1 2 3 4 5 6 7 8 9 6. What is your experience with customer service? _ satisfactory _ long wait for installation can't get through on the phone long wait for repairs billings problems - other (describe) -OVER- IL r 4 7. On a scale of 1 to 9, with 1 being "poor" to 9 being "excellent" , circle the one number that best indicates the quality of customer service. POOR EXCELLENT 1 2 3 4 5 6 7 8 9 8. Cable services may be upgraded, what improvements would you suggest. the system is fine as it is get rid of tuner box (converter) and/or separate remote even sound levels across channels less frequent outages be able to watch one channel and record another be VCR+ compatible be compatible with cable-ready TV or VCR no opinion other (describe) 9. Would you like to have the following meetings televised. Orange County Commissioners yes no School Board meetings televised yes no 10. What types of new programs would you like to have on cable? 11. Would you like to have local programs concerning Orange County information and entertainment such as: High School cultural and sports events Information from County Government (e.g. Cooperative Extension Services, Health, Employment, Library, Recreation and Parks, etc. ) Adult and R through 12 educational programs Other (describe) 12. Please give the name of the road, street or area where you reside. 13. Any other comments.