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Home My WebLink AboutAgenda - 10-14-2014 - 6ORANGE COUNTY BOARD OF COMMISSIONERS ACTION AGENDA ITEM ABSTRACT Meeting Date: October 14, 2014 Action Agenda Item No. 6 SUBJECT: Website Design Presentation DEPARTMENT: Board of Commissioners PUBLIC HEARING: (Y /N) No ATTACHMENT(S): Design Concept Image & Survey Results 1 INFORMATION CONTACT: Carla Banks, Public Affairs, 919 - 245 -2302 Jim Northrup, Information Technologies, 919- 245 -2276 PURPOSE: To provide a status report on the redesign of the County Web site. BACKGROUND: • In July 2014, a Web site Design Committee was assembled made up of representatives from several County departments to guide the design process. • The Design Committee has received the second of three initial design concepts. • On September 9, 2014 the Web Masters were consulted for input on the current design concept (version 2 of 3) and their feedback was solicited in a survey. • The Web Masters shared the design concept with their respective department heads for additional feedback to aid in completing the survey. • Public Focus Groups were held on September 15 and September 17 to solicit input from residents regarding the design. • Changes will be presented to the vendor based on feedback received from all stakeholders. • The same Focus Groups will be solicited at various stages of the design process regarding the functionality. • Use of Public Focus Groups will occur during the usability stage of the design process. • The Design Committee, Web Masters and Department staff are developing the preliminary placement of the navigation for County services on the new site • The BOCC will receive additional updates throughout the process leading up to the launch of the Web site, which is anticipated in early 2015. FINANCIAL IMPACT: The current website redesign project was fully funded FY 2014 and is due for completion in January FY 2015. The project will be completed at or under budget. RECOMMENDATION(S): The Manager recommends that the Board provide feedback to staff regarding the design concept and direction staff is taking with the redesign effort. ►NEE COUNTY IRTH CAROLINA Translate I Share This p,ag Search .. . 6 } �r • oof y i • F f -. ir Latest News Meetings P1. -.q Event .id'r V )(,..)o?. a V,I Y 26. ;*(p j -i News item Heading here Vestibulum ante News Item Leading Isere Vestibul primis in faucibus orci luctus et ultrices primis in faucibus ord luctus et u News Item Heading here Vestlbulum ante News item Leading here Vestibul pri mis in faucibus orci lucWs et ultrices prim i s in faucibus orc i luctus et u � sw4aft.- 3 s ORANGE COUNTY NaRT'H CAROLINA Website Redesign Feedback Analysis TO: Carla Banks, Jim Northrup, David Hunt FR: Keith Chnupa, Kathy Zopfi DT: October 1, 2014 RE: Website Redesign Feedback Analysis, Public Focus Groups, Webmasters, Department Directors The purpose of this document is to communicate the finding of the solicited feedback secured from target groups regarding the redesign of Orange County's Web site. The County's new web site design concept was presented to two public facing focus groups. It was also offered to all Orange County departments (department directors & Webmasters) in the form of a survey. The focus groups and County departments were asked 5 questions specific to the design concept. They were also given the opportunity to provide other feedback and suggestions to the design team. Overall, for both OC Departments and Focus Groups: • 92% rated the design concept favorable (average or above) • 66% rated the new color scheme favorable (average or above) • 88% rated the top navigation bar categories favorable (average or above) • 88% rated the side navigation bar categories favorable (average or above) • 100% rated the "Latest news, Meetings, Events" categories favorable (average or above) ORANGE COUNTY NORTH CAROLINA SedfCh Q I. HOME IYSws item Heading here Ve Itk un% ante News Item Headep hero vestlwum ante PnnNC .n =bus — 1-t- M ullr.ces plans M leu 1I pr[. k lus K uftrl- N.— Item Heaeaq here Vesbbuhlm ante Neers Hem Ileedm0 hale Vestl6Wum elect pimiT m leucihuT d[i I.nluT e4 ullf.ceT {vans W leu[Ibue der Iuet.. e{ uprl[eT ._.., no G ]p14 0—" Ca I I— Sb O M 11C I]]a56 I Ilona A t l-l111111 I H'r nMVlw I lea: M-1. tMI.— W _IMO. 1 ORANGE COUNTY NaRT'H CARaLINA Website Redesign Feedback Analysis Public Facing Focus Group Orange County Departments How do you rate your initial impression of the Excellent 22% Above Average 330 Average 441/o Below Average 0% Poor 0% 0% 10% 20% 30% 40% 50% of the new website? Excellent 8% 4bove Average 77% Average 8% Below Average 8% Poor 0% 0% 20% 40% 60% 80% 100% How do you rate the color scheme chosen for the new website? Excellent Above Average Average Below Average Poor 0% 0 % 10% 20% 30% 40% Excellent 11% Above Average 5 Average E 11% Below Average =6006 220 Poor 0% 0% 10% 20% 30% 40% 50% 60% How do you rate the categories chosen for the top navigation bar? Excellent Above Average Average Below Average Poor 0% 0% I —722% 33% 33% 11% 10% 20% 30% 40% Excellent Above Average Average Below Average Poor 0% 2 10% 20% 30% 40% 0 � 5 ORANGE COUNTY NaRT'H CARaLINA Website Redesign Feedback Analysis Public Facing Focus Group Orange County Departments How do you rate the categories chosen for the side navigation bar? Excellent Above Average Average Below Average Poor Excellent (e Average Average w Average Poor 0% 10% 20% 30% 40% How do you rate the "Latest News, Meetings, Events" categories chosen? Excellent Above Average Average Below Average Poor Exceller Above Avera€ Avera€ Below Avera€ Po( 0% 10% 20% 30% 40% 50% 3 11% 44 33° 0% 0% Exceller Above Avera€ Avera€ Below Avera€ Po( 0% 10% 20% 30% 40% 50% 3