HomeMy WebLinkAboutAgenda - 04-18-1995 - VIII-C 1
ORANGE COUNTY
BOARD OF COMI+IISSIONERS
Action Agenda
Item No.
ACTION AGENDA ITEM ABSTRACT
Meeting Date: April 18, 1995
SUBJECT: Smart Start Award: Parent Education/Skill Building
DEPARTMENT: SOCIAL SERVICES PUBLIC HEARING:_Yes x No
ATTACHMENT(S) : INFORMATION CONTACT:
1. Proposal Marti Pryor-Cook, #2802
2. Award Letter Social Services Director
TELEPHONE NUMBERS:
Hillsborough - 732-8181
Chapel Hill - 968-4501
Mebane - 227-2031
Durham - 688-7331
PURPOSE:
To accept a $48,706 grant from the Orange County Partnership
for Young Children (Smart Start) .
BACKGROUND:
Orange County has a variety of services which fall under the
broad category of Parent Education. However, a survey
commissioned by the Orange County Partnership for Young
Children, "An Assessment of Parent Education Services in
Orange County" , found that there are critical gaps in the
service delivery network. These gaps include services to
substance abusing families, home-based services, work-site
services, limited support resources such as transportation
and child care during classes, few trained providers and no
system for maintaining up-to-date information about service
availability. In fact, providers rarely know what is
available outside their own programs. Many families in need
of information, education, and/or support fall through the
cracks because existing programs were developed for and open
only to customers of that particular provider.
To this end, thirteen (13) Orange County agencies along with
parents were asked by the Orange County Partnership for
Young Children to develop a proposal for a collaborative,
comprehensive, community based, family-centered program -
offering a continuum of parent educations for families in
2
Orange County. The Parent Education and Skill Building
Initiative was created. It supports a strong, dynamic
collaboration among agencies, communities, and parents. Such
a collaboration makes possible the delivery of quality parent
education services to all families with children ages 0-5.
The strategies which will guide this initiative are intended
to achieve the following system outcomes:
• To move from the present fragmented and separate system of
parent education to a single, united system defined by
collaborative planning, implementation, and evaluation.
• To increase input from families within the community into
the design and method of parent education services.
• To streamline the provision of parent education services
by reducing the duplication of those services.
The Department of Social Services will provide fiscal
management for the Parent Education and Skill Building
Initiative. Through a contractual agreement, the HEARTH
Family Foundation will be responsible for program and
personnel development/management, including the hiring of
necessary personnel to implement the strategies. DSS will
receive approximately $3,000 for accounting services. An
advisory board composed of representatives from all
collaborative agencies and parents will be involved in
planning, general oversight, and evaluation.
All of the cost associated with this project will be covered
by the grant and in-kind services from the collaborators. The
current grant of $48,706 will fund the project through June
30, 1995. Full year funding of approximately $80,000 has
been requested for Fiscal Year 1995-1996.
The DSS Board approved the Department's role and
responsibilities as fiscal manager of this initiative on
March 21, 1995.
RECOMMENDATION (S) :
The Manager recommends acceptance of the Parent Education and
Skill Building Initiative grant.
04/07/1995 15:21 9199331008 OCPYC PAGE 3
r
orange County Partnership for Young Children
"u"hU-Aa' April 3, 1995
✓de WaJbrr,
CM co Marti Pryor-Cook
a�aa ceas aaar.r..
Tampa" Director,Department of Social Services
Vica-P 0idm P.O. Bpx 8181 #
rlca-Yr'raidea�
��
ot°um HiUdmrough,NC 27278
Mme:P►rar r*wk `
Tmmt Co. �
Ota6A�c t of Dar Marti:
Congratzilatiagst The Orange County Partnership for Young ChUdren is pleased
iy
ar cv0 sa"on to award the Department of Social Services $48,706 in funds for the Parent k,
ard,.m arm* Edum ion Initiative for FY94195, and up to 58o,o00 for FY 9S196. This is an
Portal
Afficluffline a.mvw excxt=project,and we are very pleased to be worlang together.
a►+nn of Rc�cilirti�
Jay Cu oro A The grant award has several conditions. Funding for
���� � Bang staufbung must be focused on
Ri c scnE or Rm]ed Coordinator,half-tune administrative assistant,and pat-time
scew w,k a�=unti sub
n rvices. We understand that you will be contracting with the
O in
ROM
rd* and Community Resource Center for programmatic and other
1 an 9 W`a" administrative functions. In the second year, additional pnvaWothw fimdwg
v�r e�
orc u«si Hwm should be sought to fully implement the project. Finally, the outcomes and
3hmae Freeland
0MWcAaWWOWN, evaluation plan need to be revised according to state guidelines, and we must reach
mWim agreement on the speaSe outcomes.
Bill Frewl
0aw Comfy Sftft
Al
orup ke c You will need to resubmit the budget and the additional contract information(see
a,foie ft attached)to match these conditions. Please subunit these materials to us as soon as
chapw cwt"" p=Me and we will begin the process of amending your existmg contract with the
`Annie Division of Child Development Please be advised that this process takes at least
Be6-f[X hod to f W wedcs from the time we receive your materials, And all elands mutt be spend
ac.na.�ipa Iotee-
'PW Lea1 a by June 30 1995. We
o��-caee�ro� � urge You to begin uupleunentation effective Apri[ 1, 1995 to
tAsEnUMAMUnItt meet this soheduie. Pleaso call us if you
Jacob�b have any questions or cotaeerns about this.
LM DivWun of
copy Ara We look forward to a mac essU project and worl®g together on beW of young
Who HAL'awrs OLMUch
Tni.ing children and$miliies in Orange,County.
AM.Prvet+eeee.
pm.loc. Sillcearcly,
odd cw&Na"reeta
Aorrdriao
DAM Re~r Michele Rivest,Executive Director
Orange Co.Ho"
DM?Wt—t
Na=7 rapp
cedr Georg Day Cam
COW cc: Ream Prillaman, HEARTH Family and Community Resource Center
LPBN-Thanrp —
Arent
Mid"ie Rlvgt
BUNNAVa Air-W
Larne Tr6w
R"ram t Suite C-8 Carr Nil,Carrboro,NC 27510 (919)967-9091
4
PARENT EDUCATION AND SILL BUILDING INITIATIVE.PROPOSAL
L STATEMENT OF NEED
Orange County has a variety of services which fall under the broad category of Parent
Education. However, the survey entitled "An Assessment of Parent Education Services in Orange
County," commissioned by the Orange County Partnership For Young Children, found that there
are gaps in the service delivery network. While many elements of parenting education are being
addressed, some critically needed pieces are either nonexistent or inadequate. These include
service to substance abusing families, homebased services, work-site based education, meeting
sites convenient for families with limited mobility, limited support resources such as transportation
and child care during classes, few trained providers and no system for maintaining up-to-date
information about the various available services. In fact, providers rarely know what is available
outside their own programs. Many families in need of information, education and/or support fall
through the cracks because existing programs were developed for and open to only clients of that
particular provider. The experience of the collaborators developing this proposal closely matches
the conclusions of the Parent Education assessment. In addition to specific service gaps identified
by the assessment, the collaborators believe a strong need exists for a continuum of Parent
Education Services.
To this end, thirteen Orange County agencies along with parents have created a proposal
for a collaborative, comprehensive, community-centered program offering a continuum of parent
education services to families in Orange County. This project supports a strong, dynamic
collaboration among agencies, communities, and parents. Such a collaboration makes possible the
delivery of quality parent education services to all families.
H. OUTCOMES
The intended outcomes of this initiative fall into two general categories, Stem and
Service, and can be characterized as flowing either directly or indirectly from the program. For
the purposes of this proposal, participating families are defined as all parties with whom we have
direct contact through any program component. Baseline data will be collected on all families
who enroll in educational and support programs. For specific milestones, see Appendix
A. SYSTEM OUTC'OMMS
1. Direct
a. To move from our present fragmented and separate system of parent education
to a single, united system defined by collaborative planning, implementation and
evaluation.
b. To increase input from families within the community into the design and
method of the parent education service delivery system
c. To streamline the provision of parent education services by reducing the
duplication of those services across county organizations.
' 5
2. Indirect
a. To increase consumer satisfaction with parent education and support services.
b. To increase collective resources and networking among providers of similar
services,thereby reducing isolation.
B. SERVICE OUTCOMES:
All Service Outcomes are by nature indirect as there is no effective way to measure the
degree to which the program has contributed to the achievement of these outcomes.
a. 30% of participating families will effectively access community services by the
end of the first year.
b. 100% of participating families will demonstrate an increase in knowledge of
child development as measured by pre and post tests by the end of the first year.
c. By the end of the first year: Not more than 10% of
participating families will experience involuntary substitute care.
d. 20% of participating families with children in foster care will have their children
successfully return home within 12 months.
e. Participating families will report:
-improved use of positive discipline strategies
-improved family communications
-an established system of family routines and rituals
-increased self-awareness
-improved ability to have fun as a family
-increase in empathic behavior
-increase in parental satisfaction regarding own parenting
-decrease in parental stress factors
£ 50%of families served will demonstrate the ability to develop a parental support
system.
g. Less than 10% of participating families will have substantiated CPS reports.
h. 50% of participating families will demonstrate appropriate use of prenatal, well
child, and sick child services.
I. 10% of participating families displaying a pattern of substance abuse will access
drug treatment programs.
6
III. STRATEGIES
A. The philosophy Which guides the development of strategies for this project are based on
four major concepts:
1. Collaboration and Coordination of Services: We are relying upon agency collaboration for
design, implementation, and evaluation of the program. A major focus of the collaboration will be
including the parents on every level. Another major focus will be to reduce duplication of
services among agencies and to develop resources to fill identified gaps. At this time, thirteen
agencies have committed to collaborating on this effort (see Appendix no. 2). The coordinating
agency will facilitate collaborative efforts and networking among agencies.
2. Comprehensive: Parent education services will be available to all families regardless of
income, level of education, available transportation, location, or other related factors. The
program supports the belief that "Your family is who you say it is" and will not deny services as a
result of any legal biological, or socio-cultural definition of family. In addition, services will be
provided in a culturally sensitive manner. Strong emphasis will be given to families at risk.
3. Community Based: In order to make services available to all families and to meet the diverse
needs of families in our county, services will be offered at a variety of locations in the various
communities of Orange County. In addition to the coordinating center site, the committee is
currently considering sites such as family resource centers, churches, community centers, day care
centers,hospitals, family day care homes, and a variety of agency locations.
4. Continuum of Services: Continuum of services is defined in the three following ways:
a. Families are followed carefully and supported from the point of referral, through
assessment, to direct services.
b. A variety of services is available including in-home, group and individual parent
education.
c. Parent education services will provide guidance in child rearing from conception to
adulthood.
B. The specific strategies already identified to achieve outcomes include:
1. Parent Education Training Calendar and Newsletter: This will be a centrally maintained
calendar of available community parent education services which is updated on a regular basis
(i.e., monthly or quarterly). The newsletter will feature work of agencies providing services,
parent written articles, etc. The calendar/newsletter will be distributed to the community and will
be the primary reference for parent education resource and referral services. Collaborative training
for agencies will be included.
2. Coordination of Parent Education Services: The coordinator of the program will work with
community agencies and parents to network parent education programs being offered. Parents
will be surveyed pre and post to determine the most effective methods of service delivery and
consumer satisfaction. Members of agencies and parents will form an advisory board for working
closely with the coordinator. This approach will allow us to draw on the parent education
7
resources already existing in ;our county and ensure the fulfillment of our commitment to a
comprehensive community based continuum of services.
3. Warm Line: Many parents in a variety of communities have requested this service. The Warm
Lime would be a call in information lime for parents. Training and staffing pattern will be
researched and developed during start-up. It is anticipated that agencies will contribute some staff
time to operating the line.
4. Information and Referral Services: The coordinating agency will serve as a community
location for information and service referral to parents. A collaborative effort with Child Care
Networks and Family Support Network of North Carolina is planned to create this service in a
cost effective manner to avoid duplication of services. A Resource Library will also be part of
information and referral services.
These strategies have included input from three parents at collaborative meetings and
nineteen parent surveys conducted through five agencies.
IV. STAFFING PATTERNS/JOB DESCRIP'T'IONS
The Department of Social Services will be the lead agency for the Parent Education Initiative and
will hold fiscal responsibility. Responsibility for programmatic and personnel matters will be
provided through a contractual agreement with HEARTH(See Appendix no. 4). An advisory
board composed of representatives from all collaborative agencies and parents will be involved in
joint planning,needs assessment, and evaluation.
V. EVALUATION
Evaluation will be collaborative and will emphasize parent input. Evaluation will be both
si mmative and cumulative. Descriptions of evaluation dimensions and mechanisms are shown in
Appendix number three.
J
8
1995-96 TIME LINE
July 1 - Aug. 30 Identify Service Gaps
July 1 - Sep. 30 Design new programs to fill service gaps
Sep. 30 - June 30 Implement new programs
July 1 - June 30 Participate in scheduled monthly Advisory Board
Meetings
July 1 - Aug. 30 Develop training calendar
Aug. 1 - Sep. 30+ Distribute Community Training Calendar
July 15 - Sep. 15+ Advertise availability of services
Sep. 1+ Begin service provision
Sep. 1 - June 30 Pre and post test participating families
July 1 - Sep. 30 Feedback system for ongoing consumer
evaluation
July 1 - Oct. 1 Develop "Warm line"
Oct. 1 - June 30 Implement "Warm line"
July 1 - Oct. 1 Develop and implement resource and referral
.system
Aug. 1 - June 30 Monitor and adjust Community Calendar
July 1 - June 30 ?Monitor Family needs met by programming
Oct. 1 - Dec. 1 Develop agency newsletter
Jan. 1 - June 30 Distribute monthly newsletter
July 1 - June 30 Participate in quarterly Advisory Board
Training
July 1 - June 30 .Participate in staff training as needed
April 1 - June 30 Implement program evaluation strategies
9
APPENDIX NUMBER ONE: MILESTONES FOR OUTCOMES
i
A To move our present fragmented and separate system of parent education to a single,united
system defined by collaborative planning implentation
1. Creation of a data base of all parent education services provided by collaboratig agencies
2. Development of continuium of services identifying gaps and duplications
3. Design and Implementation of services to fill identified gaps
4. Participate as collaborators in training for collaboration, cultural diversity and sensitivity
B. To increase input from families within the community into the design and method of the
parent education service delivery system
1. Formation of permanent Advisory Board made up of parents and agency collaborators
2. Feedback from parent representatives on Advisory Board, from parent/consumers from
agencies, and from the Orange County Parent Education needs assessment
3. Development of a feedback system from specific programs regarding effectiveness and
content of program
C. To streamline the provision of parent education and support services by reducing the
duplication of those services across county organizations
1. Identify duplications in service provision across agencies
2. Develop collaborative solutions to eliminate identified duplication, ie reassigning and
realigning service components
3. Creation of a new continuium of services which identifies gaps and eliminates duplication
D. To increase consumer satisfaction with parent education and support services
1. Involve parents in program development at Advisory Board and service delivery level
2. Survey parents pre and post participation in programs
3. Incorporate parent feedback in ongoing evaluation of programming
E. To increase collective resources and networking among providers of similar services, thereby
reducing isolation
1. Identify duplications in service provision across agencies
2. Develop collaborative solutions to eliminate identified duplication, ie reassigning and
realigning service components
3. Creation of a new continuum of services which identifies gaps and eliminates duplication
4. Provision of individual and programmatic support system for individual providers to
reduce isolation
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Appendix Number Three: Evaluation
Formal evaluation will occur along three main dimensions and consist primarily offive
different mechanisms. These are as follows:
A. Dimensions:
1. Individual: Is the program offering services that meet the expressed needs of community
parents/families? Are participants pleased with the social(i.e., tone) and procedural(i.e.,
accessibility) aspects of the service? Do parents feel valued and respected and comfortable,
offering feedback?
2. Service: Have the services been successful in achieving identified outcomes for community
parents/families? Do significant gaps in service still exist?
3. System: Are efforts to coordinate the services provided by community agencies efficient,
inclusive, and collaborative? Are agencies satisfied with the terms of the collaborative agreement,
communication patterns between program coordinator and service providers,
B. Mechanisms:
1. Collection of baseline data on participatory families.
2. Self-report surveys:
For parents: 1)needs evaluation to inform initial design of program
2) "pre" and "post" measures of personal attitudes, feelings, competencies,
practices, and needs
3) "end of course" ratings of service providers, convenience value,
suggestions for improvement
For providers: 1)needs evaluation to inform initial agencies design of program
2) "end of course" ratings of service, suggestions for improvements
3. Program record keeping: demographic information recorded for all participants
4. Agency record keeping: anonymous group information on participants, such as substantiated
CPS Reports, foster placements, enrollment in drug treatment programs(used only to compute
group statistics)
5. Ongoing, informal exchange between participants and providers
APPENDIX NUMBER FOUR: STRUCTURE OF ADMINISTRATIVE COLLABORATION 19
FISCAL PROGRAM PERSONNEL
DSS HEARTH HEARTH
RESPONSIBILITY RESPONSIBILITY RESPONSIBILITY
1)Authorization 1) Coordination of 1) Coordinate training
and Disbursement of funds based planning and ' 1 -
p g mrp a for staff and
on approved program budget. mentation of county-wide Collaborative Adviso-
2)Bookkeeping/all accounting. Parent Education Initia- ry Board
3) Preparation of required tive, including agen- 2)Recruit/hire/train/
monthly, quarterly and annual re- cy/advisory support and evaluate
ports to finding sources. board/parents. staff
4)Arrange/interacts with or par- 2)Development and 3) Identify personnel
ticipates with audits. oversight of Warm Line. and resource needs for
S)Prepare monthly budget re- 3)Development and expanded program
port for Collaborative advisory oversight of Information development
board and Hearth. and Referral Services.
6)Direct communication be- 4)Researching and
tween DSS Fiscal officer and maintaining data base of
designated Program Liaison(H). program availability.
5) Creating and de-
veloping calendar and
newsletter.
6)Review and purchase
of Parent Education and
research materials.
7) Curriculum develop-
ment to fill gaps
8)Interface with
Collaborative Advisory
Board/Dss/IEF-ARTH
9)Provide community
based parent education
needs assessment and ser-
vices to groups and in-
dividuals
10) Conduct program
evaluation
11) Support fund raising
efforts
12)Engage in on-going
community education
efforts
13)Responsibility of
being true to 4 C's
program design
zo
APPENDIX NUMBER FIVE: JOB DESCRIPTIONS
ACCOUNTING CLERK(DSS):
This position is responsible for conducting/monitoring
project financial activities.
• Develop and mainxain project accounting systems
• Provide/arrange for any fiscal training needed by contracting agency
• Oversee contractor's bookeeping practices to assure compliance with funding regulations
• Participate in required audits
• Prepare required financial reports
• Participate in periodic budget reviews
• Prepare any needed budget amendments
PROJECT COORDINATOR(BEARTIT):
This position is responsible for administrative
supervision of the project.
• Supervise project staff
• Assist/support Program Director in implementing service components at communi ty s i t
es
• Negotiate "Working Agreements"/contracts for needed services(transportation, child care)
• Coordinate activity of the Advisory board
• Conduct program presentations
• Recruit, train and supervise 'Warm line"volunteers
• Supervise Warm line
• Provide/arrange in-service training for staff,volunteers and Advisory Board
• Conduct program evaluations and revise strategies as needed to achieve established goals
• Develop and implement a fund-raising plan for ongoing operation
PROGRAM DIRECTOR(BEARTIT):
This position provides direct client services and is the liason
between project participants and other service providers.
• Provide community-based parent education services to groups and individuals
• Conduct pre and post assessment of participants' parenting skills
• Maintain comprehensive knowledge of community services for families and children
• Provide participant referrals to appropriate community services
• Monitor participant involvement with other service providers
• Conduct/arrange for participant celebration events
• Facilitate the development and operation of parent support groups
• Identify gaps in services and resources and advocate for new services and resources
• Participate in regular program evaluations
• Take an active role in efforts to strengthen and expand network of Partner agencies
}
e ,
21
• Provide needed information for newsletter,parent education training calendar and I&R
services
Assist with training for staff,volunteers and Advisory Board members
ADMINISTRATIVE ASSISTANT(HEARTH):
This position provides clerical and administrative
support to the project.
• Produce and distribute newsletter
• Produce and distribute training calendar
• Provide all clerical services
• Maintain computer data bases
• Maintain schedules for Warm line volunteers
• Maintain library/resource materials
• Record and distribute Advisory Board Minutes
• Serve as office manager
• Provide other technical support services as needed
22
APPENDIX NUMBER SIX: PARENT SURVEYS
The following survey was delivered by five different agencies to a small sample of families
(five per agency)to gather input on our work. This approach will continue to be used. Three
different parents participanted in planning meetings.
r
23
PARENT INTEREST SURVEY
We want to know what your community can do to support you in your
role as parent or parent substitute. For each question, please
rank the choices that interest you. . one (1) is the most
important, two (2) is the second most important and so on. Rank
only those choices that interest you.
Ail parents feel challenged when it comes to discipline. which
areas would you most like information on?
Knowing what behaviors are reasonable to expect for my child's
age.
Helping my child with transitions (from home to daycare,
leaving a friend's house, etc. )
Handling ray child's aggressive behavior (hitting, biting, etc)
Getting my child to do what I ask.
Tips to make every day tasks (eating, going to bed)go smoothly
Alternatives to spanking
Other:
Discipline is not a parents only concern. What other topics
would you like more information on?
Activities for children to do at home
Information on topics specific to my child's age
How my child gets along with his brothers and sisters
How my child gets along with other children
Managing stress
Managing time for my family
Managing time for myself
Tips for developing a good relationship with my child
Choosing preschool or daycare
Talking with teachers and childcare providers about my child
Language development
Special needs
Talking to my child about sex
Raising non-violent children
Peer pressure
Homework
Other:
24
How, when, and where would you like to get information on
discipline or other topics?
How: When:
Two-hour seminar or class Weekday
4 - 6 week seminar or class Weekday evening
Ongoing class or group Weekend
In a newsletter wailed to my home
From a video
From a support person visiting my home
From a child specialist over the phone (i .e. call-in line)
From a parent volunteer over the phone
Where:
Public place (library) My church or church near my home
workplace Neighborhood or community center
Childcare center Doctor's office
Family daycare Preschool
All parents need a listening ear, to hear encouraging words, and
just to know they're not the only ones with concerns, challenges,
and frustrations. What areas of support most interest you?
Mixed or general group of parents with children the same age
as mine
single parenting Parenting a special needs child
At-home parenting Teen parenting
Step-parenting Foster parenting
working outside the home
Grandparent raising a grandchild
Other
How, when, and where would you like to get support?
How:
A 4 - 6 week group From a newsletter mailed to my home
_.An ongoing group
From an informal drop-in group with other parents
A support person to visit my home
From a telephone call-in line staffed by a parent support
specialist
Over the telephone from another parent
GO/�o 'd 9Z:Gt 5b: I: qa j 8IOS09G616:X2 j WNHaCiG D3Q
.................................................................................................................................................................................................................
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25
when: (Support)
Weekdays during the day Weekend days __Weeknights
Where:
Public place such as a library Workplace
Child care center Doctor's office
Family day- care home Church
Information booth at a shopping mall
Preschool
Neighborhood or community center
Here are some types of services from a family resource center.
Which services most interest you?
One phone number to call to get information for parents
A drop-in center to meet other parents
A lending library of articles, videos, toys
Materials and directions to make games and crafts for children
Help finding out about resources for parents
support groups
Education classes on topics of interest to parents
A place to get one-on-one support and guidance
A place to get job training where childcare is available
Where would you be most likely to use a family resource center?
Ina central place in Durham _In my neighborhood At my
child c s chilcare At my child's preschool From a traveling
van like the book mobile Other
Child(ren) 's Ages _ Zip Code
Thank you! Your community recognizes the importance of raising
children. This information will be shared with sma_.-t Start and
other groups who plan programs for parents. Please feel free to
add any additional comments on the back of this page.
Return survey to: Educare, 20 Twin Leaf P1. , Durham, NC 27705
If you want to know where you can find information or support for
parents, call 560 - 7150.
__ PLEASE RETURN NO LATER• THAN. FRIDAY, FEBRUARY 24.