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Home My WebLink About2014-124 IT - Revize Software Systems to redesign County Web $34,000 — Please return this copy to the Clerk to the Board's Superior Web Design and — office for permanent agenda file. ReviZe Content Management Set—swk. Web Services Sales Agreement This Sales Agreement is between Orange County, North Carolina ("CLIENT")and Revize LLC,aka Revize Software Systems,("Revize"). Federal Tax ID# Date: 10-24-13 CLIENT INFORMATION: REVIZE LLC: Company Name: Orange County Revize Software Systems Company Address: 200 S.Cameron Street 1890 Crooks,Suite 340 Troy,MI 48084 Company City/State/Zip: Hillsborough,NC 27278 Contact Name Keith Chnuna kchnuaana oraneecountync.gov 919 245 2289 Billing Dept.Contact The CLIENT agrees to purchase the following products and services provided by REVIZE: Quantity Description Price 1 Phase 1—Project Planning and Analysis,onetime fee: $ 1,500.00 1 Phase 2—Discovery and Website Design,onetime fee: $ 2,500.00 1 Phase 3&4—Revize Template Development,CMS module Integration,onetime fee: $ 4.900.00 1 Phase 5—QA Testing,onetime fee: $ 3,000.00 1 Phase 6—Site Map Development and Content Migration"as is" : $ 13,000.00 Up to 5,000 web pages and 15,000 documents 1 Phase 7—Content Editing Training,3-3 hour sessions,one day,onsite,onetime fee: $ 2,900.00 1 Phase 8—Go Live,onetime fee: $ 1,000.00 1 Phase 9—Tech Support(40 users),CMS Updates,Website Hosting,pre-paid annual fee: $ 5,200.00 Website hosting storage size—up to 30GB Grand Total: $ 34,000.00 Five year agreement with free website re-design during year five.Revize requires a check for$11,334 to start this Initiative,$11,333 after new website design concept is approved,and$11,333 upon delivery of the website and completion of the website content editor training. Revize Annual Services start the day of the Kick Off Meeting. Credit Cards accepted with 3%handling fee.Refer to Revize proposal dated 9-1-13 for additional details. Terms: 1. Revize v4.3 Features List describes the functional capabilities of Revize v4.3. www.revize.com 2. Updates to all modules are free of charge for the life of your contract with Revize 3. Payments: • All Invoices are Due Upon Receipt. Work begins upon receiving initial payment 4. This Sales Agreement is the only legal document governing this sale. 5. If additional"as is"content migration is required it will be billed in blocks of 1,000 web pages and documents at 90 cents each. 6. Both parties must agree in writing to any changes or additions to this Sales Agreement 7. This Sales Agreement is subject to the laws of the State of North Carolina. 8. Pricing expires in 30 days. AGREED TO BY. VIfFh Signature of Authorized Person: Name of Authorized Person: (1niC�1 .�. 1-01Le(+ .1oseph YNaerant Title of Authorized Person c� Sales Director Date: IRA t4 '3 17-1 tj Please sign and return to: Josegh Nagrant at Fax# 206-350-0163 or 866-346-8880 RevueSuperior Web Design and Contenr Manogerneni soh. slwr Statement of Work: What makes Revize unique in its project approach and experience is the range of website deployments that Revize has implemented. From small to large, the Revize project management process fits to the size of the deployment and the expectations of the client's level of engagement preferences. We don't provide a single"one size fits all approach"because it doesn't make sense, however we do use a standard process methodology. Each client is unique and we tailor our process to fit their unique needs. Thus, we will do the same for you. As long as you are a client you will have staff dedicated to your account and access to an on-line portal for communication, design process and on-going support. Dedicated Accounts Manager: Your specific dedicated Account Manager will handle all issues related to your contract, pricing, future product add-ons, and general account satisfaction. During the initial kick-off meeting your Account Manager will introduce you to the team, explain roles and responsibilities, and place you in the very capable hands of your Dedicated Project Manager and Designer. Dedicated Project Manager: Your specific dedicated Project Manager will handle all issues related to the design, development, navigation, website content, training, timelines and deliverables as well as ensuring that feedback and communication occurs promptly in order to keep the project on-track. Also, dedicated project manager will be the point of contact for any future technical support or issues that need to be addressed during the deployment and post deployment of the site. 2417/365 Project Portal Access: From day one your project and on-going support is tracked in the Revize Redmine On-line project portal. The main customer point of contact for the project will receive an invitation to register, setting up a secure user name and password. The project portal serves as a communication tool for your website design, development and on-going support even after your website is launched. Implementation Process Phase 1: Initial Meeting, Communication Strategy, SOW Your Revize Sales Executive will set up the initial Kick-Off Meeting where we talk about managing the project overall, establish a timeline, and establish a Revize-Client Communication Strategy that will keep everyone engaged and up-to-date on the progress of the project. We will also discuss specific technical requirements of the project and determine the phases that those requirements will be addressed. Additionally, if content migration is requested, we review and discuss those requirements; after this meeting, Revize will develop a Statement of Work and provide it to the client. Prior to the design kickoff meeting you will receive questionnaire to complete with various questions to help the designer gathering information on your likes and dislikes, and brainstorm with you during the meeting. The questionnaire includes various questions such as: • As a result of a new website design and navigation,what are the main improvements you hope to achieve? • What are some key areas you may want featured on the Home Page • Do you need help with Logo Design? Image&Branding? Client Responsibility: Client must fill out the Kick Off Meeting website design questionnaire and email to the Sales Executive one day before the Kick Off Meeting. Client must also collect a minimum of 15 high resolution photos that properly shows off the character of the county(scenery, town square, landmarks, etc)and have them ready to upload into the Revize Project portal within 24 hours after the Kick Off meeting. T Rew z' Superior Web Design and YIZe I Contenr Management Wbft.sw . Phase 2: Discovery & Design Once you have assembled your ideas and your team that will weigh-in on the design of the website, we will schedule a Design Kick-Off Meeting. A senior designer will conduct an in-depth interview, and brainstorm ideas with you about your vision of the look and feel of your Custom Website Design. Our efforts in this project will extend far beyond placement of provided information within a stunning design. It's about uncovering how your audience wants to be informed, and applying our 12 years of web design and development expertise in the most effective ways of displaying that information and getting users to access your website and engage them. We will strive for nothing less than an award winning design! Revize Design Princimis The Revize Web Application Developers are not only responsible for the look,functionality, and performance of your website,they are also responsible for the security of the Web content and Web-based applications they create. They ensure that the code supports secure authentication, authorization, and provides access control mechanisms as required. Good design principals are always based in readability, taking into consideration appropriate font type and size for headlines and text area, as well as line height—ensuring all page elements are balanced. Our designers also pay meticulous attention to their use of shadows and gradients. To the layman's eye there may not appear to be a shadow, however on the website the font will appear sharper or maybe softer depending on the amount of shadow used. Of course color cannot be overlooked; our designers first take the clients preferences, official logo colors, and pictures into consideration to create a color scheme consisting of no more than three colors and then use variants and hues to create visual appeal, contrast, pop and invoke the overall feeling that the client desires. Last but not least is effective use of page elements such as (call to action buttons, social sharing icons, email newsletter sign-up, and promotion areas). The key is to provide a clean, easy to navigate webpage without so much going on that it becomes overwhelming,therefore it is the designers job to guide the client in making appropriate placement choices for these items. Revize Design Trends for 2013 There are some excited new design trends this year, and Revize is on the cutting edge and implementing some of these already in newly developed websites. Revize is excited about the possibilities that new trends hold for increasing engagement on government websites. #1 Responsive Web Design—This is the most important development in website design in years. With the vast number of devices with different screen sizes on the market today, users are no longer just visiting your website from their desktop computers. Responsive Web Design(RWD)automatically conforms and optimizes the website for any screen size. There is a substantial increase in smartphone and tablet users today and they range from teens to grandparents. #2 Image Tiles—is a trend that enables developers to display content into a pin board style of display Image tiles creates a very visually appealing display of content, such as pictures or social streams. Image tiles also helps promote engagement by encouraging site visitors to comment; like or reply to items from directly within the image tile. This is an interesting option for web pages promoting tourism. #3 Parallax Scrolling—this is a highly advanced, innovative design technique for sophisticated websites that allows websites to be built in multiple layers, with content that moves across the screen at different speeds as visitors scroll. Sections of the website with parallax scrolling can be built either horizontally or vertically. This unique design technique is very visually engaging and can help improve time-on-site metrics. T Re ' �' Superior Web Design and v Content Management �"sp #4 Typography—this plays a very important role in website design, image and branding as well as especially important for the look and feel of the website when accessing the website from mobile devices. Our designers take many factors into consideration when selecting the type of fonts,font sizes, and colors to be used for a website. #5 Social Feeds—Social networks are continuing to deepen the connection between people and this is a wonderful opportunity for government organizations to increase community engagement and make government more accessible. One method already discussed for improving social activity is using pin boards; another is creating a social area or social wall that combines activity from multiple social networks, like Facebook, Linkedln, YouTube and Pinterest Key Phase Objectives & Deliverables: ➢ Establish Creative Direction: Understand client's objectives, requirements, and provide recommendations for effective online branding pertinent to your requirements, existing branding and your web audience's needs.The Revize designer will also conduct his own research in order to capture the character and"feel"of the area,which will inspire ideas for the overall design direction of the website. ➢ Main Menu Navigation&Home Page Wireframes: Work with client to establish a main-level navigational architecture and identify key items accessible from the client's home page.This establishes a baseline for the navigational structure as well as the preferred content structure (wireframe*)for the home page. Please Note: The home page`wireframe"will simply serve as a realistic guideline in terms of content placement, but will not have to include the final text nor final imagery for this phase. ➢ Design Deliverable: Revize will present the conceptual design options based on the findings and recommendations from client. The design concepts for this phase will be based on one(1)or possibly (2)Home page layouts. The client will review and provide design feedback to the designer for changes. Revize asks that the client have no more than three iterations of changes up till the point that the final concept is approved. ➢ Final Home Page Sign Off: When all changes have been made, Revize will present client with a final Home page design and layout for final approval. Customer approval is required to proceed to the next phase which is the Inner Page of the website and the process repeats itself before the actual HTML& CSS is written. Client Responsibility: Client will only have up to three change iterations of the concept of the design. Additional design concept change's over three will incur additional fees. In order to keep the projected project timeline, client must give feedback within 2 business days to keep the project timetable, however, if extended time is needed, it should be taken. Phase 3 &4: Build the Templates, Activate the CMS and Set-up eGov Modules First, the Revize development team will transform the approved designs from a picture into HTMUCSS and Revize Smart Tag enabled web page templates using the Revize Dreamweaver Extension. The Revize Smart Tags are fully customizable and allow the customer to expand functionality as needed. To maximize this extensibility, the full Revize Java API is provided with the Advanced Training Program. Next, all the features and modules that the client has requested will be set up, such as: calendar, document center, picture galleries, alert center, e-Notify etc....they are all brought to life and made functional as well as tested in the Revize CMS. Revize enhances/adds new modules continuously and you will receive all the future updates to modules at no additional cost. Client Responsibility: Client will only need to be available for quick questions regarding website functionality when needed and a 24 hour reply is requested to keep the project on track. r Superior Web Design and �V%Z@ Cnntenr Management Phase 5: Custom Development In this phase and according to client specifications, custom functionality of existing CMS modules; database scripting and programing, as well as any custom application development will be done The Revize developers will be interfacing directly with your technical staff to obtain information and test information exchange and application functionality. This phase may overlap Phase 2—4. Client Responsibility: Client will only need to be available for quick questions regarding website functionality when needed and a 24 hour reply is requested to keep the project on track. Phase 6: Quality Assurance Testing In our testing phase we ensure the website meets functionality, performance and security standards. Our QA team uses mock data to test navigation and interfaces of the templates, as well as any custom developed applications or modules. Additionally,through a series of testing we perform input validation to ensure security mechanisms cannot be bypassed if a malicious user tampers with data he or she sends to the application, including HTTP requests, headers, query strings, cookies, and form fields.We also ensure that when errors do occur,they are processed in a secure manner to reduce exposure of sensitive implementation information. Client Responsibility: Client will only need to be available for quick questions when needed and a 24 hour reply is requested to keep the project on track. Phase 7: Content Migration/ Development Revize will develop a pre-defined number of pages for your site to make the initial content available upon site deployment. Our content development and migration experts use the latest in standard formatting practices to develop the navigation and create the most effective content possible for your website. There are no limits to the number of pages you can create after you have gone through training. Revize will implement an effective website architecture with the latest trends in usability so your website visitors can find information fast. We will also assess your current website content and incorporate what you have existing with additional content to create interest and excitement for your readers. Our content experts are educated in proper writing and will use correct grammar, spelling and punctuation. Our web designers use creative typography which makes the website more visually appealing and also plays a role in defining the hierarchy of content to be placed on the Web page. Variations in size and color are used, as well as strategic placement on the page to highlight certain site areas so the visitors can easily navigate the layout. Good use of typography also ensures that your website will look good from mobile and tablet devices and it is especially important when developing a website using responsive website design code. Client Responsibility: Revize will send a suggested site map for the new website. Client will work together with their Revize project manager to make any necessary changes to the site map. Once completed, the Revize Data Loading team will migrate up to 5,000 web pages and 15,000 documents form the old website into the new Revize website. Revize will only move content"as is". Any misspellings or specific format will be carried over as it currently is on your website today.After the Revize content editing trainin session, content editors and spot check their portion of the website and make any changes if necessary. T � Rev�.� 4' Superior Web Design and jjt:a Content Management Phase 8: Training on Your Website (In-person training) Once your website is ready for you to begin editing your content and making your final touch-ups before going live. Revize will train you on how to operate the Administrative and Content Editor functions so you can manage your website. We typically provide this training on-line; however we can also provide on-site training for your staff as well. Training Materials can be downloaded from the Revize Website. After training, our friendly support staff is always here to answer questions and provide training refreshers as needed. Client Responsibility: A Revize trainer will deliver three 3 hour training sessions in one day, onsite. Travel expenses are included already. Client is responsible for content editor attendance, internet connection to the trainer's notebook computer, providing a room with a LCD Projector and limiting attendance to no more than 10 attendees each session. Trainer will be in contact with the client well before the training day to make sure any other questions or concerns are answered. Standard Training Agendas Administrator Training(How to) Content Editor Training(How to).......continued Sign-In History of the page content(content archive) Create users Create a survey form or any other types of online web Assign roles form Set page level permissions How to create navigation pages(top/left menus) Set section level permissions Revize Web Calendar-how to create new calendar and how Configure and set up workflow approval to create/edit calendar events process Edit Meta Data Advanced Administrator Training(How to) Training on use of specific Modules included,such as: Run back-end reports Run Google Analytics Reports Emergency Alert E-Notify Content Editor Training(How to) Quick Links Sign-in Document Center Edit page content Form Center Copy/paste content or add new News Center Create a file link Request Center Create a link to another web page or RSS external web site etc.. Create a new page and link to it Insert/update a picture Insert/update a table Spell check Save and Save as Draft Final Phase: Go Live Once your website content is completed and your staff is trained the final phase is to redirect your website domain name from your old website to your new website. Once you let us know that is completed, Revize will monitor closely for the first 24 hours to ensure everything is working properly and address any issues immediately. Client Responsibility: When the client is ready to launch the new website, they will be responsible for having the county's domain name registration URL, Login Name, and Password, in order to point their domain to the new website server. Sri Superior Web Design and Re1/,,,e I Content Management SA.—swtw Projected Project Timeline Phase I: Initial Meeting,Communication Strategy,SOW 2 weeks Phase II: Discovery&Design 3 weeks Phase 3&4: CMS Template Development&Module Set-up 2 weeks Phase 5: Custom Development 3 weeks Phase 6: Quality Assurance Testing 1 week Phase 7: Content Migration/Development 3 weeks Phase 8: Training on Your Website(3-3 hour on-site sessions) 1 week Go-Live(Best Case Scenario) 15 weeks Superior Web Design and RevV= Content Management Enhanced Content Editing Feature(Module) interactive user Experience Feature(Module) Document Management Center Document Management Center Form Builder Events Calendar Menu Manager: FAQs Automated Workflow Approval System Font Size Adjustment History Form Builder with CAPTCHA Content Scheduling Photo Slideshows Image Manager Site Search Link Checker: Where Do I Word Like Editor(WYSIWYG) Bid Posting Bookmark Widget Navigation Feature(Module) Email Notify Dynamic Breadcrumbs Email This Page Menu Manager: Emergency/Community Alert Notification Quick Link Buttons News Center with Facebook/Twitter Integration Facebook/Twitter Widget Set-up Site Administration and Security Feature(Module) Google Mapping Application Ability to manage Workflows by Department I-Phone Calendar App Audit Trail Job Posting: Language Translator(Google) Automated Workflow Approval System Multi-Use Directory(Members or Businesses) Auto Site Map Generator Online Credit Card Payment Processing Unique Login/Password for each Content Editor Photo Gallery Standard Fast Download Time Photo Gallery Deluxe History Print This Page: Permissions Citizen Request Center with CAPTCHA Roles and Permission-based Security Mode RSS Feed Screen Size Compatibility Scrolling News&Events: Secure Connection Share This Widget Intranet(Secure Area) Sliding Feature Bar Secure Site Gateway Staff Directory Web Statistics and Analytics New Design Option Responsive Website Design—Latest Government Design Trend for 2013 to accommodate better viewing of text and graphics for any size screen,ie,SMART phones,PC Tablets,iPads,includes iPhone App [Departmental Use Only] TITLE Revize Web-CMS FY 2014 NORTH CAROLINA SERVICES AGREEMENT UNDER$90,000.00 ORANGE COUNTY This Services Agreement (herinafter "Agreement"), made and entered into this 1 day of March, 2014, ("Effective Date") by and between Orange County, North Carolina a body politic and corporate of the State of North Carolina (hereinafter, the "County") and Revize Software Systems, (hereinafter, the "Provider"). WITNESSETH: That the County and Provider, for the consideration herein named, do hereby agree as follows: 1. Services a. Scope of Work. i) This Agreement is for services to be rendered by Provider to County with respect to (insert type of project): Orange County NC Website Redesign and CMS Implementation. ii) By executing this Agreement, the Provider represents and agrees that Provider is qualified to perform and fully capable of performing and providing the services required or necessary under this Agreement in a fully competent, professional and timely manner. iii) Time is of the essence with respect to this Agreement. iv) The services to be performed under this Agreement consist of Basic Services, as described and designated in Section 3 hereof. Compensation to the Provider for Basic Services under this Agreement shall be as set forth herein. 2. Responsibilities of the Provider a. Services to be provided. The Provider shall provide the County with all services required in Section 3 to satisfactorily complete the Project within the time limitations set forth herein and in accordance with the highest professional standards. b. Standard of Care. i) The Provider shall exercise reasonable care and diligence in performing services under this Agreement in accordance with the highest generally accepted standards of this type of Provider practice throughout the United States and in accordance with applicable federal, state and local laws and regulations applicable to the performance of these services. Provider is solely responsible for the professional Revised 9/13 1 e quality, accuracy and timely completion and/or submission of all work related to the Basic Services. ii) Provider shall be responsible for all errors or omissions, in the performance of the Agreement. Provider shall correct any and all errors, omissions, discrepancies, ambiguities, mistakes or conflicts at no additional cost to the County. iii) The Provider shall not, except as otherwise provided for in this Agreement, subcontract the performance of any work under this Agreement without prior written permission of the County. No permission for subcontracting shall create, between the County and the subcontractor, any contract or any other relationship. iv) Provider is an independent contractor of County. Any and all employees of the Provider engaged by the Provider in the performance of any work or services required of the Provider under this Agreement, shall be considered employees or agents of the Provider only and not of the County, and any and all claims that may or might arise under any workers compensation or other law or contract on behalf of said employees while so engaged shall be the sole obligation and responsibility of the Provider. v) Provider agrees that Provider, its employees, agents and its subcontractors, if any, shall be required to comply with all federal, state and local antidiscrimination laws, regulations and policies that relate to the performance of Provider's services under this Agreement. vi) If activities related to the performance of this Agreement require specific licenses, certifications, or related credentials Provider represents that it and/or its employees, agents and subcontractors engaged in such activities possess such licenses, certifications, or credentials and that such licenses certifications, or credentials are current, active, and not in a state of suspension or revocation. vii) In determining the basic services to be provided, should any documents be referenced in this Agreement, the terms of this Agreement shall have priority in any conflict between the terms of referenced documents and the terms of this Agreement. Should a request for proposals and a proposal be referenced the terms of the request for proposals shall have priority over the terms of any proposal. I Basic Services a. Basic Services. The Services to be rendered pursuant to this Agreement are as follows (fully describe services to be provided): Statement of work as specified in the "Revize Web Services Price Quote", and 'Revize Sales Proposal for Orange County, NC County Website Design & Content Management System" which are to fulfill the requirements stated in "Website CMS Requirements" document. 4. Duration of Services a. Term. The term of this Agreement shall be from 03/01/14 to 03/01/19. Revised 9/13 2 b. Scheduling of Services. i) The Provider shall schedule and perform its activities in a timely manner. ii) Should the County determine that the Provider is behind schedule, it may require the Provider to expedite and accelerate its efforts, including providing additional resources and working overtime, as necessary, to perform its services in accordance with the approved project schedule at no additional cost to the County. iii) The Commencement Date for the Provider's Basic Services shall be 03/01/14. 5. Compensation a. Compensation for Basic Services. Compensation for Basic Services shall include all compensation due the Provider from the County for all services under this Agreement except for any authorized Reimbursable Expenses which are defined herein. The maximum amount payable for Basic Services shall not exceed Thirty Four Thousand Dollars ($34,000). Payment for Basic Services shall become due and payable within thirty (30) days of Provider properly invoicing County. Payment shall be subject to provisions of Section 5(b). b. Disputes. In the event the amount stated on an invoice is disputed by the County, the County may withhold payment of all or a portion of the amount stated on an invoice until the parties resolve the dispute. Should Provider fail to perform its duties under the terms of this Agreement, County may, without fault or penalty, withhold any payment associated with the work to be performed until such time as said work is completed. c. Additional Services. County shall not be responsible for costs related to any services in addition to the Basic Services performed by Provider unless County requests such additional services in writing and such additional services are evidenced by a written amendment to this Agreement. 6. Responsibilities of the County a. Cooperation and Coordination. The County has designated (Jim Northrup and Carla Banks)to act as the County's representative with respect to the Project and shall have the authority to render decisions within guidelines established by the County Manager and/or the County Board of Commissioners and shall be available during working hours as often as may be reasonably required to render decisions and to furnish information. 7. Insurance a. General Requirements. Provider shall obtain, at its sole expense, Commercial General Liability Insurance, Automobile Insurance, Workers' Compensation Insurance, and any additional insurance as may be required by Owner's Risk Manager as such insurance requirements are described in the Orange County Risk Transfer Policy and Orange County Minimum Insurance Coverage Requirements (each document is incorporated herein by reference and may be viewed at http•//orangecountync. ,ov/purchasing/contracts.a iR). If Owner's Risk Manager Revised 9113 3 determines additional insurance coverage is required such additional insurance shall consist of N/A (if no additional insurance required mark N/A as being not applicable). Provider shall not commence work until such insurance is in effect and certification thereof has been received by the Owner's Risk Manager. 8. Indemnity a. Indemnity. The Provider agrees to defend, indemnify and hold harmless the County from all loss, liability, claims or expense, including attorney's fees, arising out of or related to the Project and arising from bodily injury including death or property damage to any person or persons caused in whole or in part by the negligence or misconduct of the Provider except to the extent same are caused by the negligence or willful misconduct of the County. It is the intent of this provision to require the Provider to indemnify the County to the fullest extent permitted under North Carolina law. 9. Amendments to the Agreement a. Changes in Basic Services. Changes in the Basic Services and entitlement to additional compensation or a change in duration of this Agreement shall be made by a written Amendment to this Agreement executed by the County and the Provider. The Provider shall proceed to perform the Services required by the Amendment only after receiving a fully executed Amendment from the County. 10. Termination a. Termination for Convenience of the County. This Agreement may be terminated without cause by the County and for its convenience upon seven (7) days' prior written notice to the Provider. b. Other Termination. The Provider may terminate this Agreement based upon the County's material breach of this Agreement; provided, the County has not taken all reasonable actions to remedy the breach. The Provider shall give the County seven (7) days' prior written notice of its intent to terminate this Agreement for cause. c. Compensation After Termination. i) In the event of termination, the Provider shall be paid that portion of the fees and expenses that it has earned to the date of termination, less any costs or expenses incurred or anticipated to be incurred by the County due to errors or omissions of the Provider. ii) Should this Agreement be terminated, the Provider shall deliver to the County within seven (7) days, at no additional cost, all deliverables including any electronic data or files relating to the Project. d. Waiver. The payment of any sums by the County under this Agreement or the failure of the County to require compliance by the Provider with any provisions of this Agreement or the waiver by the County of any breach of this Agreement shall not constitute a Revised 9/13 4 waiver of any claim for damages by the County for any breach of this Agreement or a waiver of any other required compliance with this Agreement. 11. Additional Provisions a. Limitation and Assignment. The County and the Provider each bind themselves, their successors, assigns and legal representatives to the terms of this Agreement. Neither the County nor the Provider shall assign or transfer its interest in this Agreement without the written consent of the other. b. Governing,Law. This Agreement and the duties, responsibilities, obligations and rights of respective parties hereunder shall be governed by the laws of the State of North Carolina. c. Compliance with Laws. Provider shall at all times remain in compliance with all applicable local, state, and federal laws, rules, and regulations including but not limited to all anti-discrimination laws. Pursuant to the terms of North Carolina General Statute 153A-449(b) no county may enter into a contract with a contractor unless the contractor and the contractor's subcontractors comply with the requirements of Article 2 of Chapter 64 of the North Carolina General Statutes. Where applicable, failure to maintain compliance with the requirements of Article 2 of Chapter 64 of the General Statutes constitutes Provider's breach of this Agreement. By executing this Agreement Provider affirms Provider is in compliance with Article 2 of Chapter 64 of the North Carolina General Statutes. d. Dispute Resolution. Any and all suits or actions to enforce, interpret or seek damages with respect to any provision of, or the performance or non-performance of, this Agreement shall be brought in the General Court of Justice of North Carolina sitting in Orange County, North Carolina. It is agreed by the parties that no other court shall have jurisdiction or venue with respect to such suits or actions. The Parties may agree to nonbinding mediation of any dispute prior to the bringing of such suit or action. e. Entire Agreement. This Agreement represents the entire and integrated agreement between the County and the Provider and supersedes all prior negotiations, representations or agreements, either written or oral. This Agreement may be amended only by written instrument signed by both parties. Modifications may be evidenced by facsimile signatures. f. Severability. If any provision of this Agreement is held as a matter of law to be unenforceable, the remainder of this Agreement shall be valid and binding upon the Parties. g. Ownership of Work Product. Should Provider's performance of this Agreement generate documents, items or things that are specific to this Project such documents, items or things shall become the property of the County and may be used on any other project without additional compensation to the Provider. The use of the documents, items or things by the County or by any person or entity for any purpose other than the Project as set forth in this Agreement shall be at the full risk of the County. Revised 9/13 5 h. Non-Appropriation. Provider acknowledges that County is a governmental entity, and the validity of this Agreement is based upon the availability of public funding under the authority of its statutory mandate. In the event that public funds are unavailable and not appropriated for the performance of County's obligations under this Agreement, then this Agreement shall automatically expire without penalty to County immediately upon written notice to Provider of the unavailability and non-appropriation of public funds. It is expressly agreed that County shall not activate this non-appropriation provision for its convenience or to circumvent the requirements of this Agreement, but only as an emergency fiscal measure during a substantial fiscal crisis. In the event of a change in the County's statutory authority, mandate and/or mandated functions, by state and/or federal legislative or regulatory action, which adversely affects County's authority to continue its obligations under this Agreement, then this Agreement shall automatically terminate without penalty to County upon written notice to Provider of such limitation or change in County's legal authority. i. Notices. Any notice required by this Agreement shall be in writing and delivered by certified or registered mail, return receipt requested to the following: Orange County Provider's Name Attention:Jim Northrup, Carla Banks Revize Software Systems P.O. Box 8181 1890 Crooks, Suite 340 Hillsborough,NC 27278 Troy, MI 48084 [SIGNATURE PAGE TO FOLLOW] Revised 9/13 6 IN WITNESS WHEREOF, the Parties, by and through their authorized agents, have hereunder set their hands and seal, all as of the day and year first above written. ORANGE COUNT PROVIDER: v By: By: - Printed ame and Title This ins r7ri een approved as to technical content. Jim No hrup, epartment Director This instrument as been pre-audited in the manner required by the Local Government Budget and Fiscal Control Act. a4v'W A AV-, Office of the Chief Financial Officer This i t ent has b p oved as to form and legal sufficiency. �Ke of the ounty Attorney Revised 9/13 7 e a &Wed or Web Deftn ad Rev t Proposal Created Exclusively For: , Orange County, North Carolina County Website Design& Content Management System www.orangecountync.go September 1, 2013 This proposal is valid for 30 days By: Revize LLC Joseph J. Nagrant Phone:248-766-9562 Fax:866-346-8880 or 206-350-0163 e-mail: joseph.nagrant @revize.com www.revize.com Reve1w Superior Web Design and .�,.. Gansenr Mara rat sar s, . Dear Carla, Jim, David, Kathy, and Keith: Thank you for considering the Revize web development team as your partner online. Our technology is designed for counties just like yours, and our team has the experience to develop a highly capable, unparalleled web presence that will meet the innumerable pressing demands placed on your county. What will we do for you? We will enable your county to take control of your digital presence by building a website that has dynamic functionality accompanied by a seamless administrative interface that will make content creation and editing a snap!We will place you in the driver's seat and supply you with the technical skills and knowledge that will empower you to confidently utilize the website to tackle the loftiest of Internet goals. To name a few, our technology will absolutely increase communication— between your county and your residents, businesses, intergovernmental partners and more--by increasing the control you have over your message,the medium and method of its delivery. Our technology will increase county productivity and decrease costs by reducing off-line departmental operations.A Revize website will provide site users with the tools to independently download,fill out and submit documents, review and pay bills and taxes, perform searches to answer frequently asked questions, as well as perform a suite of other governmental services that formerly required county staff assistance. County clients like to select Revize website designs and content management solutions because: • They want to increase their Web Presence and build an On-line Government Communication Centers • They want to effectively engage the residents with two way communication • They want to train their non-technical web content editors and administrators in a few hours. • They want an appealing, engaging website that loads quickly and allows web visitors to get information quickly. • They want a scalable content management solution built only for government that allows them to grow their web presence for years, affordably. • They want to get a better quality website than many of their peers at an average 30%less investment How will we do it for you? First, we listen.We will work with you to identify comprehensive solutions to your complex problems and then develop a custom-made web presence that responds to your needs directly. Our technical and creative teams have already begun collaborating on ways to meet these needs and desires—but you're in the driver's seat.You select the course and the destination, and then we build the dream vehicle to get you there. Who are we? We are Revize and we have been providing successful government web solutions for over 13 years. Yes, that makes us a pioneer. Revize has experience with over 650 government organizations—from rural to urban America—so you can feel confident from day one that your project will be successful. By selecting Revize as your Web Design&e-Gov Content Management Partner,you will significantly improve your ability to provide quality and timely web communications to everyone, achieve enviable technological advancements,and save you significant labor costs in doing so. Please contact me if you have any questions at all. Sincerely, L�4 �. 471,0� Joseph J. Nagrant Sales and Business Development Director Revize Government Websites, Office: 1-248-766-9562 Page 1 of 41 0 2013 Revize Software Systems. All Rights Reserved RevQ ' " y Superior Web Design and s 1W Consent Manogervni 3oRrtre SyrfMna TABLE OF CONTENTS EXECUTIVESUMMARY.......................................................................................................................................................................3 COMPANYPROFILE...........................................................................................................................................................................4 WHYCHOOSE REVIZE?.......................................................................................................................................................................5 AWARDS&ACCOLADES!...................................................................................................................................................................7 PROJECTPLANNING AND SETUP............................................................................................................................................8 IMPLEMENTATIONPROCESS.............................................................................................................................................................8 TECHNICALSUPPORT&HOSTING....................................................................................................................................................13 PROJECTTEAM................................................................................................................................................................................18 REVIZECMS USER INTERFACE..........................................................................................................................................................19 GOVERNMENTACCOUNT REFERENCES...........................................................................................................................................21 REVIZE GOVERNMENT CUSTOM DESIGN EXPERIENCE(EXAMPLES).................................................................................................22 FEEPROPOSAL.................................................................................................................................................................................24 WEBSITEFEATURES AND MODULES................................................................................................................................................26 Page 2 of 41 0 2013 Revize Software Systems. All Rights Reserved ■ Ca7 ReviZe Superior Web Design and Content Management Thank you for considering Revize for your New Website Project. We understand this is a very important project that you are about to undertake and it is important to select the right vendor that will work with you through all the details of building a new website and so that you may provide high quality on-line services to the users of your website. Revize Software Systems has been building government websites and "We considered many solutions. We content management systems for over 13 years and although we are growing with over 650 municipal clients nationwide; when you work with Revize, you're looked at Contribute but it was more not just a client, you are part of the Revize family and will receive the service of a web page editing tool for small and support you expect!We are the government website experts and we will web sites use rather than a web stand by our work. content management system for a city. We also looked at other larger Through our many years of working with county leaders, as well as surveys solutions but all of them were too conducted nationwide, we have learned that the key ingredient in choosing a complex for the non-technical end solution is the right balance between the total cost of the solution, the quality of design, online tools and user functionality. users. Most of them, including Contribute, had training sessions Revize is able to provide high quality design, functionality, and ease of use for that started from 45 minutes and up. a price point that is unmatched in the industry today. We are able to do this Revize®was the only solution where because we have built extremely efficient and streamlined processes to I was able to train the non-technical design, develop and enable our websites with our award winning government content editors in approximately 15 content management software called Revize a-Gov CMS. minutes with Word-like editing Revize is able to roll-out websites in less time than our competitors and we environment that the content editors are able to train our clients in less than half the time that it takes our were already used to. The common competitors. sense approach Revize uses to edit web content has proven itself We have all seen the power of a vibrant and dynamic web presence in because I rarely get a support call creating the desire to visit again and again. The key to such vibrancy is the from the end users." ability to easily and quickly add and change the website's content,for it is the content that drives the success of any website! An Interview with Nina McNeilly, Director of Web Communications, Through the implementation of a new a-Gov CMS and redesigned website City of High Point, NC powered by Revize, you will not only improve the websites look, layout and navigation, but also provide a 24/7 Government Communication Center for residents, business and visitors equipped with the communication tools you need such as: • Citizen Request Tracker • On-Line Payment Portal • Emergency Alerts • Calendar of Events Facilities&Reservations 0 Forms/Survey Tools • E-Notification 0 News Center Platform • E-Newsletter Application "Feeling a bit skeptical, I had that old adage, "If it is too good to be true, then it is"running through my mind. But Revize delivered on all of its promises, and my dream of a new web site for the Town of West Hartford came true with no glitches or unexpected surprises". Renee B. McCue, Public Relations Specialist, Web Master, Town of West Hartford, Connecticut Page 3 of 41 ©2013 Revize Software Systems. All Rights Reserved Rev!Ze Superior Web Design and Content Management Company Profile Revize Software Systems was founded in June, 1995 as a"new media"development company specializing in the creation of interactive web design, multimedia content delivered on CD-ROM and in video productions. In September, 1996 as the Internet was just becoming a world-wide reality, Revize began developing a Web content management system (CMS)for Government market to enable non-technical contributors to quickly and easily update content on Websites. The result was"the now state-of-the-art"Revize e-Gov CMS. Today, our mission remains the same:to enhance the communications of government organizations nationwide with their varied and valued audiences. This is based on our vision statement,which reads"The empowerment of People through simplified information management technologies Focused exclusively on Creative Web Design and Government Web Content Management technologies, Revize continues to invest in its technology continually adding new capabilities and features that embody our vision. While each year many counties and municipalities choose Revize to design and cost-effectively manage the Web Site content, more and more clients are using Revize as an information-sharing platform. Our suite of Revize e- Gov Web-based Solutions is proving valuable as a powerful Web technology that assists clients to build and maintain sophisticated web sites. All this while using the Internet and internal Intranets/Extranets to acquire, analyze, process, summarize and share information-ensuring the right people have the right information at the right time. We are proud of our technologies and capabilities. And we are committed to continuing the evolution of both to provide increased value to our government clients and that means "You". Organization Chart: F,i�VP of Sales and= Sales Marketing W Executives ... Project Engineers Managers -. Developers Software Engineers Page 4 of 41 0 2013 Revize Software Systems. All Rights Reserved RSuperior Web Design and evie Content Management Why Choose Revize? We have Government Specific Experience and Outstanding Client Testimonials With more than 13 years of experience working with government clients of all sizes,you can rely on Revize to deliver.We will provide a customized site design that improves layout, navigation, usability and content. Your website will be reliable, WK and ADA compliant, and enable easy integration with existing or future web applications and third-party software. We Build a Government Communication Center for your Community! The Revize a-Gov CMS and interactive tool sets are developed exclusively for our Government clients to help them effectively communicate with their key target audiences like residents, businesses and visitors. Some of the most popular e-Gov features and modules include: new and improved Online Calendar, the comprehensive Forms Center, and News Center with real-time social media connectivity, Emergency Alerts, E-Notification, Citizen Request Tracker, Parks& Shelter Reservations System, Document Center, and Online Payment Portal. Superior Technology built into our e-Gov CMS for Website Performance & Reliability What is the single factor that sets Revize apart from other companies?The Revize technical architecture and publishing engine provides our Government clients with the most reliable website solution on the market today. By ensuring our client's data security and providing a redundant server architecture and back-up data centers, Revize has a nearly 100% up-time rate and our clients can be assured that they will never have to worry about data loss or data corruption because of our instantaneous back-up process; in addition to our daily center center's tape back-up processes. Revize believes that by investing a higher percentage of its profits into our technology and security makes it easy for clients to see why Revize is the best value for their community's government website. Friendly and Responsive Service! All this, and a reliable IT partner too! Our a-Gov CMS is easy to learn and administer, but our 24/7 technical support will be there for you to help get over the hurdles! We also provide a sophisticated backup infrastructure which allows us to guarantee 99.99 percent uptime. Plus, regular updates and improvements ensure that your site will keep up with industry standards and keep running smoothly for years to come. With a Higher Benefit to Cost Ratio...a Clear and Easy Choice! Revize understands the financial and manpower resource constraints on most municipalities today! During these difficult economic times,we must be willing and able to deliver a government communication solution that provides the most benefits at a cost that community board leaders can justify to their resident and business tax payers. After all,the goal of all government websites is to increase communications, provide government transparency, and extend services on-line to make lives easier and government more accessible. Page 5 of 41 0 2013 Revize Software Systems. All Rights Reserved r RSuperior eviZe Web Design and Content Management The Client Owns the Code! We often hear the question: "What happens if we want to move the website to another vendor? Do we lose all access or any of our website data?" The answer is 100% No Way! As our client you own the template source code and any data that you put onto the website. We understand that from time to time clients come and they go, but we always make sure they know they are just as important to us at the end as they are at the beginning. Dollar for Dollar, you receive the Greatest Value! 1. Full functionality to update and manage your website 2. All the tools/apps to increase communications with citizens 3. Modern, progressive unique website design 4. On-time delivery 5. Responsible stewardship for the organization's stakeholders 6. An easy CMS to train employees quickly 7. Unparalleled phone and email support 8. A system built on open standards 9. You own the template source code and the content 10. Unlimited Upgrades: Revize provides unlimited upgrades to new and existing modules at no additional cost to you. Once you invest in Revize, you will receive free upgrades and feature enhancements for life. Page 6 of 41 0 2013 Revize Software Systems. All Rights Reserved t v!ZSuperior Web Design and e Content Management Awards & Accolades! Populations of 30,000 or The leading international creative CSUR greater can participate and are the 181h,5�nnya► awards program honouring rated on use of technology to Awards for creative excellence for increase operating efficiencies Aa communication rofessionals P while realizing strategic cost Websites savings City of High Point, North Carolina Clearwater County, Idaho Digital Cities Survey Winner Communicator Award Winner isds- q 1hibisc HrRIZON ► INTERACTIVE AWARDS Honorsthe most talented developers of interactive media internationally City of Covington, Washington, City of Greer, South Carolina, Winner of Public Relations Society of Horizon Interactive Award Winner America Award Page 7 of 41 ©2013 Revize Software Systems. All Rights Reserved Rev!Ze Superior Web Design and Content Management Project Planning and Setup What makes Revize unique in its project approach and experience is the range of website deployments that Revize has implemented. From small to large,the Revize project management process fits to the size of the deployment and the expectations of the client's level of engagement preferences. We don't provide a single"one size fits all approach" because it doesn't make sense, however we do use a standard process methodology. Each client is unique and we tailor our process to fit their unique needs. Thus, we will do the same for you. As long as you are a client you will have staff dedicated to your account and access to an on-line portal for communication, design process and on-going support. Dedicated Accounts Manager: Your specific dedicated Account Manager will handle all issues related to your contract, pricing, future product add-ons, and general account satisfaction. During the initial kick-off meeting your Account Manager will introduce you to the team, explain roles and responsibilities, and place you in the very capable hands of your Dedicated Project Manager and Designer. Dedicated Project Manager: Your specific dedicated Project Manager will handle all issues related to the design, development, navigation, website content,training,timelines and deliverables as well as ensuring that feedback and communication occurs promptly in order to keep the project on-track. Also, dedicated project manager will be the point of contact for any future technical support or issues that need to be addressed during the deployment and post deployment of the site. 24/7/365 Project Portal Access: From day one your project and on-going support is tracked in the Revize Redmine On-line project portal. The main customer point of contact for the project will receive an invitation to register, setting up a secure user name and password. The project portal serves as a communication tool for your website design, development and on-going support even after your website is launched. Implementation Process Phase 1: Initial Meeting, Communication Strategy, SOW Your Revize Sales Executive will set up the initial Kick-Off Meeting where we talk about managing the project overall, establish a timeline, and establish a Revize-Client Communication Strategy that will keep everyone engaged and up4o- date on the progress of the project. We will also discuss specific technical requirements of the project and determine the phases that those requirements will be addressed. Additionally, if content migration is requested,we review and discuss those requirements; after this meeting, Revize will develop a Statement of Work and provide it to the client. Prior to the design kickoff meeting you will receive questionnaire to complete with various questions to help the designer gathering information on your likes and dislikes, and brainstorm with you during the meeting. The questionnaire includes various questions such as: • Asa result of anew website design and navigation,what are the main improvements you hope to achieve? • What are some key areas you may want featured on the Home Page • Do you need help with Logo Design? Image&Branding? Phase 2: Discovery & Design Once you have assembled your ideas and your team that will weigh-in on the design of the website,we will schedule a Design Kick-Off Meeting. A senior designer will conduct an in-depth interview, and brainstorm ideas with you about your vision of the look and feel of your Custom Website Design. Our efforts in this project will extend far beyond placement of Page 8 of 41 0 2013 Revize Software Systems. All Rights Reserved ReviZe Superior Web Design and Content Management provided information within a stunning design. It's about uncovering how your audience wants to be informed, and applying our 12 years of web design and development expertise in the most effective ways of displaying that information and getting users to access your website and engage them. We will strive for nothing less than an award winning design! Revize Design Principals The Revize Web Application Developers are not only responsible for the look,functionality, and performance of your website, they are also responsible for the security of the Web content and Web-based applications they create. They ensure that the code supports secure authentication, authorization, and provides access control mechanisms as required. Good design principals are always based in readability,taking into consideration appropriate font type and size for headlines and text area, as well as line height—ensuring all page elements are balanced. Our designers also pay meticulous attention to their use of shadows and gradients. To the layman's eye there may not appear to be a shadow, however on the website the font will appear sharper or maybe softer depending on the amount of shadow used. Of course color cannot be overlooked; our designers first take the clients preferences, official logo colors, and pictures into consideration to create a color scheme consisting of no more than three colors and then use variants and hues to create visual appeal, contrast, pop and invoke the overall feeling that the client desires. Last but not least is effective use of page elements such as (call to action buttons, social sharing icons,email newsletter sign-up, and promotion areas). The key is to provide a clean, easy to navigate webpage without so much going on that it becomes overwhelming,therefore it is the designers job to guide the client in making appropriate placement choices for these items. Revize Design Trends for 2013 There are some excited new design trends this year, and Revize is on the cutting edge and implementing some of these already in newly developed websites. Revize is excited about the possibilities that new trends hold for increasing engagement on government websites. #1 Responsive Web Design—This is the most important development in website design in years. With the vast number of devices with different screen sizes on the market today, users are no longer just visiting your website from their desktop computers. Responsive Web Design (RWD) automatically conforms and optimizes the website for any screen size. There is a substantial increase in smartphone and tablet users today and they range from teens to grandparents. #2 Image Tiles—is a trend that enables developers to display content into a pin board style of display Image tiles creates a very visually appealing display of content, such as pictures or social streams. Image tiles also helps promote engagement by encouraging site visitors to comment; like or reply to items from directly within the image tile. This is an interesting option for web pages promoting tourism. #3 Parallax Scrolling—this is a highly advanced, innovative design technique for sophisticated websites that allows websites to be built in multiple layers,with content that moves across the screen at different speeds as visitors scroll. Sections of the website with parallax scrolling can be built either horizontally or vertically. This unique design technique is very visually engaging and can help improve time-on-site metrics. Page 9 of 41 ©2013 Revize Software Systems. All Rights Reserved RSuperior eviZe Web Design and Content Management #4 Typography—this plays a very important role in website design, image and branding as well as especially important for the look and feel of the website when accessing the website from mobile devices. Our designers take many factors into consideration when selecting the type of fonts, font sizes, and colors to be used for a website. #5 Social Feeds—Social networks are continuing to deepen the connection between people and this is a wonderful opportunity for government organizations to increase community engagement and make government more accessible. One method already discussed for improving social activity is using pin boards; another is creating a social area or social wall that combines activity from multiple social networks, like Facebook, Linkedln, YouTube and Pinterest Key Phase Obiectives&Deliverables: ➢ Establish Creative Direction: Understand client's objectives, requirements, and provide recommendations for effective online branding pertinent to your requirements, existing branding and your web audience's needs. The Revize designer will also conduct his own research in order to capture the character and"feel"of the area, which will inspire ideas for the overall design direction of the website. ➢ Main Menu Navigation&Home Page Wireframes: Work with client to establish a main-level navigational architecture and identify key items accessible from the client's home page. This establishes a baseline for the navigational structure as well as the preferred content structure(wireframe*)for the home page. Please Note: The home page°wireframe"will simply serve as a realistic guideline in terms of content placement, but will not have to include the renal text nor final imagery for this phase. ➢ Design Deliverable: Revize will present the conceptual design options based on the findings and recommendations from client. The design concepts for this phase will be based on one(1)or possibly(2) Home page layouts. The client will review and provide design feedback to the designer for changes. Revize asks that the client have no more than three iterations of changes up till the point that the final concept is approved. ➢ Final Home Page Sign Off: When all changes have been made, Revize will present client with a final Home page design and layout for final approval. Customer approval is required to proceed to the next phase which is the Inner Page of the website and the process repeats itself before the actual HTML&CSS is written. Phase 3 &4: Build the Templates, Activate the CMS and Set-up eGov Modules First,the Revize development team will transform the approved designs from a picture into HTMUCSS and Revize Smart Tag enabled web page templates using the Revize Dreamweaver Extension. The Revize Smart Tags are fully customizable and allow the customer to expand functionality as needed. To maximize this extensibility, the full Revize Java API is provided with the Advanced Training Program. Next, all the features and modules that the client has requested will be set up, such as: calendar, document center, picture galleries, alert center, e-Notify etc....they are all brought to life and made functional as well as tested in the Revize CMS. Revize enhances/adds new modules continuously and you will receive all the future updates to modules at no additional cost. Phase 5: Custom Development In this phase and according to client specifications, custom functionality of existing CMS modules; database scripting and programing, as well as any custom application development will be done The Revize developers will be interfacing directly with your technical staff to obtain information and test information exchange and application functionality. This phase may overlap Phase 2—4. Page 10 of 41 0 2013 Revize Software Systems. All Rights Reserved ■ 0 RevIZe Superior Web Design and Content Management Phase 6: Quality Assurance Testing In our testing phase we ensure the website meets functionality, performance and security standards. Our QA team uses mock data to test navigation and interfaces of the templates, as well as any custom developed applications or modules. Additionally, through a series of testing we perform input validation to ensure security mechanisms cannot be bypassed if a malicious user tampers with data he or she sends to the application, including HTTP requests, headers, query strings, cookies, and form fields.We also ensure that when errors do occur,they are processed in a secure manner to reduce exposure of sensitive implementation information. Phase 7: Content Migration/ Development Revize will develop a pre-defined number of pages for your site to make the initial content available upon site deployment. Our content development and migration experts use the latest in standard formatting practices to develop the navigation and create the most effective content possible for your website. There are no limits to the number of pages you can create after you have gone through training. Revize will implement an effective website architecture with the latest trends in usability so your website visitors can find information fast. We will also assess your current website content and incorporate what you have existing with additional content to create interest and excitement for your readers. Our content experts are educated in proper writing and will use correct grammar, spelling and punctuation. Our web designers use creative typography which makes the website more visually appealing and also plays a role in defining the hierarchy of content to be placed on the Web page. Variations in size and color are used, as well as strategic placement on the page to highlight certain site areas so the visitors can easily navigate the layout. Good use of typography also ensures that your website will look good from mobile and tablet devices and it is especially important when developing a website using responsive website design code. Phase 8: Training on Your Website (In-person or web based training) Once your website is ready for you to begin editing your content and making your final touch-ups before going live. Revize will train you on how to operate the Administrative and Content Editor functions so you can manage your website. We typically provide this training on-line; however we can also provide on-site training for your staff as well. Training Materials can be downloaded from the Revize Website. After training, our friendly support staff is always here to answer questions and provide training refreshers as needed. Page 11 of 41 0 2013 Revize Software Systems. All Rights Reserved ReevqZ ® Superior Web Design and Content Management Standard Training Agendas Administrator Training(How to) Content Editor Training(How to).......continued Sign-In History of the page content(content archive) Create users Create a survey form or any other types of online web form Assign roles How to create navigation pages(top/left menus) Set page level permissions Revize Web Calendar-how to create new calendar and how to Set section level permissions create/edit calendar events Configure and set up workflow approval process Edit Meta Data Advanced Administrator Training(How to) Training on use of specific Modules included,such as: Run back-end reports Run Google Analytics Reports Emergency Alert E-Notify Content Editor Training(How to) Quick Links Sign-in Document Center Edit page content Form Center Copy/paste content or add new News Center Create a file link Request Center Create a link to another web page or external web RSS site etc.. Create a new page and link to it Insert/update a picture Insert/update a table Spell check Save and Save as Draft Final Phase: Go Live Once your website content is completed and your staff is trained the final phase is to redirect your website domain name from your old website to your new website. Once you let us know that is completed, Revize will monitor closely for the first 24 hours to ensure everything is working properly and address any issues immediately. Typical Project Timeline Phase I: Initial Meeting,Communication Strategy,SOW 2 weeks Phase II: Discovery&Design 3 weeks Phase 3&4: CMS Template Development&Module Set-up 2 weeks Phase 5: Custom Development 3 weeks Phase 6: Quality Assurance Testing 1 week Phase 7: Content Migration/Development 3 weeks Phase 8: Training on Your Website(2-4 hour web based training) 1 week Go-Live(Best Case Scenario) 15 weeks Page 12 of 41 0 2013 Revize Software Systems. All Rights Reserved ■ Rev!Ze Superior Web Design and Content Management Marketing &Ongoing Consultation: Revize will continuously monitor the site after it goes live and submit your sites for different awards and recognition contest.We make every effort to make our client's sites highly visible. Search Engine Registration and Marketing: Revize will input all the targeted key words to make your web pages search engine friendly and in the process people can find more targeted information when they do a Google or Yahoo search on your site. Technical Support & Hosting Service Level Assurance The Revize promise is that we aim at 100% uptime for your website in everything that we do.We constantly invest, where possible, into new equipment and innovations to ensure the smooth running of your website and historically have provided 99.9% uptime. However, in the event you find that your website is down for 2 hours or more, Revize will provide monthly prorated credit equal to 1 day of your annual service contract. (Example: Annual Service Contract divided by 12 months; monthly prorated amount divided by 30 days=daily credit). Each two hours increment will equal 1 daily credit. Unlimited Technical Support The Revize technical support staff supports calls for both content management and technical issues with business day support via phone and email. You can contact Revize support &customer service representatives for assistance with our website solutions including our content management technology, online interactive tools,training and hosting services. Our friendly and knowledgeable support staff will assist you and solve any issue that may arise 24 hours a day, 7 days a week. Telephone support is available between 8AM-6PM EST and email support/customer online portal is available 24 hours. Minimum Response Times: 1 hour for Critical Issues • 4-6 hours for(Normal) • 24 hours for normal issues critical issues Revize Support Covers: • 8 AM—6PM EST(Monday thru Friday) • Video Tutorials and Online Training Manual • Staff to provide assistance and answer all questions • Automatic Integration of Enhancements • Dedicated Support Staffs 0 E-Newsletter Module Support • New User Trainings • Automatic upgrade of CMS Modules,such as • Existing User Training/Training Refreshers Calendar, Document Center, etc... Page 13 of 41 ©2013 Revize Software Systems. All Rights Reserved ' � Superior Web Design and Rev Content Management Software Maintenance Revize rolls out two new versions of the Revize CMS, and 6 to 8 product updates every year. Revize CMS is continuously enhanced to stay ahead of cutting edge technologies and industry trends.As a Revize client, you will receive full access to all enhancements to the core components and modules in the Revize CMS at no additional charge. When a software update or new version is rolled out, Revize will automatically update all the servers used by our subscription service clients. Revize Maintenance Covers: 4 major CMS Upgrades per year • Firewall and Router Upgrades • Software&Modules Upgrades(Automatic Install) • Bandwidth and Network Infrastructure Upgrades • Server Hardware&OS Upgrades • Remote Backup of all Website Assets • Immediate Bug Fixes/Patches • Tape backup of all Website Assets • Round the Clock Server Monitoring • Quarterly Newsletters on the major feature updates • Data Center Network Upgrades • Regular Webinars on CMS Features and Usage • Security and Antivirus Software Upgrades • Free Website Design Upgrade in Every 51h Year Page 14 of 41 0 2013 Revize Software Systems. All Rights Reserved ReviZe Superior Web Design and Content Management Hosting Service Revize has two state of the art physical data centers located in San Diego and Houston with round the clock(24/7/365) monitoring of all server activities; and remote data backups are scheduled nightly with Carbonite data backup service. Additionally, the Revize utilizes multiple Tier 1 bandwidth providers such as, Level 3,Wiltel, and Cogent for redundancy and continuous connectivity; providing our clients with up to 100Mbps of fast fiber optic up-stream connectivity. . Revize hosts your web services on redundant(1TB Hard Drive, 3.2 GHz CPU and 8GB RAM)servers in order to provide enhanced performance, security and data restoration for your website. The Revize technology architecture physically separates the CMS from the Website in order to provide another layer of redundancy. With this model, we keep an exact duplicate of your website in the event your site must be restored. Revize support staff will simply republish your site in less than two hours as opposed to several hours or days. Revize provides our clients up to 15GB of data storage server space for each website, and additional server space is available when needed for a nominal annual fee. Revize will host both your Extranet and Intranet; Intranet is secure and only accessible by authorized users through a login system. There are no special software requirements to run a Revize hosted website and CMS solution. All you need is an internet connection and a browser. We also provide complete maintenance of your website, which includes but is not limited to; OS patches, intrusion prevention, antivirus; software upgrades Security Revize takes your website security very seriously. Our data centers are located on secure premises equipped with card- reader access, security cameras and guards on duty 24/7 to ensure the physical protection from unauthorized entry. Our web and network administrators are monitoring network activity 24 hours a day to ensure system integrity and protection against threats such as Denial of Service(DoS)attacks that could corrupt your website or block user access. Maintaining the secure configuration of our web servers is managed through application of appropriate patches and upgrades, security testing, vulnerability scans, monitoring of logs, and backups of data and OS. I Security Controls and Protocols • Anti-malware software: such as antivirus software, anti-spyware software, and rootkit detectors • Intrusion detection and prevention software(such as:file integrity checking software) • Host-based firewalls to protect CMS server from unauthorized access • Patch management software • Security and Authentication Gateways • Content filters, which can monitor traffic to and from the Web server for potentially sensitive or inappropriate data and take action as necessary • HTTPS(Hypertext Transfer Protocol over SSL(HTTPS)): Provides encryption and decryption for user page requests for more secure online transactions • SSL(Secure Socket Layer): provides encrypted end-to-end data path between a client and a server regardless of platform or OS Page 15 of 41 0 2013 Revize Software Systems. All Rights Reserved ' ® Superior Web Design and e Content Management Application Security Authentication • Roles Based Security: Role based authentication to add individual user accounts and assign them system roles like Editor, Developer, Administrator, or Workflow Approvers etc. or department roles and assign the department specific roles to the users. • Permission Based Security: Ability to setup Content Owners/Editors and restrict which Web Pages they are authorized to update • Global&Department Workflow Management: Create workflow management and approval processes where authorized department personnel become approvers for department level content changes. Or create global workflow where all the content changes are routed through one central approver. Revize Technology Architecture The Revize a-Gov CMS is a standards-based, open architecture software product without any proprietary restrictions. Revize uses leading technologies to avoid integration problems with existing systems and comes complete with its'own integrated Publishing Engine, Embedded Relational DB, JSP/Servlet Engine, and Application Server. Page 16 of 41 ©2013 Revize Software Systems. All Rights Reserved Superior Web Design and RevqZe Content Management Server Architecture Diagram Mhb On imper t0iiM Ems. t i Web Browser External Web Browser g �VUl �i � lpl ' Rat# Compgwft Systems k%hXI*d ------- -- { XML- -- - ' I SyS+.w a t. DOM ■ & h m E>�irt i WAF xia AP a swilld rno * www,yousls.com Published riWW_ .trill Pages 1 _ SOL Odom 1 1 RwlN Sam Page 17 of 41 0 2013 Revize Software Systems. All Rights Reserved v!ZSuperior Web Design and e Content Management Project Team Joseph J. Nagrant: Business Development Director: Joseph is an accomplished professional internet consultant with over 19 years of excellent business development and account management leadership. He has worked with over 395 townships, cities, counties, educational institutions, and non-profits. He's an expert in translating technical solutions into compelling online community building opportunities. Additionally, he is a board member for Mott Community College(Flint, MI) MTEC Center, IT Advisory Council, Education Advisory Group, and participates in many government discussions regarding the Internet for government use, including being a frequent guest on WDET(NPR)public radio and in The Detroit News. He has an excellent reputation for building and sustaining effective long lasting client relationships. Education&Expertise Includes: BS in Electrical Engineering, Lawrence Tech Univ, MS in Business, Central Michigan Univ, 25+years of project, sales and marketing experience with government, education, corporate, and non-profits. Ray Akshava: Technical Director: When working on a project, Ray always visualizes himself in the client's chair at the closing stages of the project and makes sure that all decisions made on a project are in alignment with the client's vision and best practices for developing the system. Ray has worked on numerous organization web sites over the last 15 years and has a keen eye for web visitor requirements, information architecture, and usability. He is also a long-time veteran to Revize Software Systems and our clients enjoy working with him. In his career, he has deployed and/or assisted in over 500 web sites. Education & Expertise Includes: Master of Science in Engineering, from Louisiana State University, Baton Rouge; Deploy Web Content Management and Web Hosting Solutions; Windows, Linux, Solaris, Java/JSP, Java Script, PHP, Oracle/MSSQL and SSL Samir Alley: Creative Arts Director/Lead Designer Samir has over 10 years of experience in managing web site design projects. He has deployed over 250 municipal websites and has a solid background in web design and latest web technologies. Formerly with Google, Samir is a leader equipped to handle any kind of sophisticated web projects. He is an exceptional communicator with an innate listening skill that gives him the ability to understand and deploy a client's unspoken needs. Samir's blend of creativity, proficiency, and technical knowledge is unsurpassed in the industry. Education and Expertise Includes: BS Computer Science,Web Project Management Graphic Design;Adobe CS5: Photoshop, Illustrator, Dreamweaver, Flash, Cold Fusion, Fireworks; Strong HTMUCSS skills. James Myers: Graphic Designer Illustrator,and Website Designer: James is one of our young creative geniuses on staff at Revize and comes with 11 years of experience in Graphic Design including—Print, Illustration and Branding. James has designed numerous logos and marketing materials for Musicians/Artists, Record Labels, Small Businesses as well as Corporate. James is a perfectionist when it comes to his design and will stop at nothing less than complete customer satisfaction. Education&Expertise Includes: Associates Degree in Graphic Design, Schoolcraft College, Livonia MI; Skilled in Adobe Design Premium CS5.5: Photoshop, Illustrator, InDesign, Flash, DreamWeaver, Fireworks, HTML, CSS, CSS3, SEO, PHP, JavaScript, MySQL, JQuery and HTML5 Denise Brazier: Project Manager/Trainer: Denise is an educator by nature. Her twenty years of experience in the public school system has made Denise a master of engaging participants during training. She effortlessly builds relationship with all clients. Denise has served as Advisory Counselor, Coordinator, Publicity Director, and Project Manager for several organizations in the education, non-profit, Government and Public Sectors. She has been appointed to the state's quality committee evaluating organization's policies and procedures for recognition. Education&Expertise Includes: Certification in Secondary Education; BS in Business and Marketing Education from Marygrove College; MS in The Art of Education from Marygrove College. Page 18 of 41 0 2013 Revize Software Systems. All Rights Reserved ��teSuperior Web Design and Content Management Revize e-Gov CMS User Interface Revize CMS User Interface Home Users simply browse to a page that Edit buttons appear on the page after Page they want to edit and then go to a the login. Only the buttons allowed, Login Screen as shown below. based on users role,are displayed. Login with your To edit content just user name and dick on the"edit password in the center area"button admin panel 7-- u �aa M= The input form appears as shown below. Content Editors can change banner,page heading and the content displayed in the center of the page. Last Step.... Notice the content is changed using a"Word Like"editor. Page 19 of 41 2013 Revize Software Systems. All Rights Reserved Revie Superior Web Design and Content Management __ . _ _ . rte!►_t ..._ »• After the page is"saved",the page can be sent to an approver for review �■ or immediately published to the web The link icon allows �� '��"' ��`l site. users to link to Toolbar options documents or other are displayed based on user or s.. 9.....00. r:.d-.o. role(Le.gip) A-4• rte.ww - mu Cam-Couwd Asrntilmm The image loot allow users to upload icons and cow kkKies When all changes are complete users the dick on"save"to publish updates or new kit to their site ' Eum 6 Page 20 of 41 0 2013 Revize Software Systems. All Rights Reserved ReviZe Superior Web Design and Content Management Government Account References Client: City of High Point,NC Nina McNeilly,Web Manager Office: 336-883-3113, Email: nina.mcneilly @highpointnc.gov Website: www.high-point.net Client: Bell County,TX Jim Chandler Office: 254-933-5297 Email: Jim.chandler@co.bell.tx-us Website: www.co.bell.tx.us Client: Eau Claire County,Wisconsin David Haden,IT Director Office: 715-839-4841 Email: dhayden @co.eau-claire.wi.us Website: www.co.eau-claire.wi.us Client:Town of West Hartford,CT Renee McCue, Public Relations Specialist Office: (860)561-7521 Email: Renee@west-hartford.org Website: www.west-hartford.org Client:City of Wylie,TX Craig Kelly,Public Relations Officer Phone: (860)561-7521 Email: craig.kelly @wylietexas.gov Website: www.wylietexas.gov Page 21 of 41 ©2013 Revize Software Systems. All Rights Reserved ReviZ ® Superior Web Design and e Content Management Government Project Experience: N Avery County, NC-www.averycountync.gov Design Details: Professional County website to high light the local atmosphere and the county's can do attitude. Feature Spotlight: E-services, Member Center, How do I,Calendar of Events and Rotating Photo Gallery --AVERY 1= Highlands County, FL-www.hcbcc.net Design Details: County website that shows the rural characteristic of the County and attracts new web visitors for economic development and tourism Feature Spotlight: Rotating Photo Gallery, Business/Visitors, Up Coming Events and Permits/Forms Section 9K population .a, vp•ii` L Bell County,TX-www.co.bell.tx.us Design Details: Professional government look with a reflection of their local ambience with an additional internet attraction for Economic Development and tourism Feature Spotlight: Quick Links, Document Center, Events Calendar, Changeable Rotating Photo Gallery 310K population Boo —10 Riverton,WY-www.rivertonwy.gov MI k_x " ' Design Details: Municipal website with additional internet attraction for conventions,tribal gatherings,and tourism Feature Spotlight: Events Calendar, News Modules,Agendas& Minutes, Forms and Doc Center, E-Notify Page 22 of 41 ©2013 Revize Software Systems. All Rights Reserved ReviZe Superior Web Design and Content Management i � West Hartford,CT—www.west-hartford.org Design Details: Residential Community look and feel with a special attraction to professionals and families to populate the downtown area restaurants,shops,and art galleries Feature Spotlight: Residents, Business,and Visitor Member Centers, Document Center,Events Calendar, Rotating Photo Gallery, How do I St.Mary's,GA—www.ci.st-marys.ga.us Design Details: Municipal website design to make you feel like you are in the heart of the city Feature Spotlight: Members Center, Event Calendar, Document Center, • Quick links and On Line Bill Payment Brodhead,WI—www.cityofbrodheadwi.us Design Details: Website Redesign to properly reflect the city's character and increase prospective resident and tourism interest Feature Spotlight: Events Calendar, Document Center, I want To, changeable Rotating Photo Gallery, Treasure Island, FL—Under development launching soon Design Details: Municipal website that shows the beautiful ` characteristics of the city for fun as well as a communication portal for the residents Feature Spotlight: Rotating Photo Gallery, Citizen Request Center, - Business/Visitors,Up Coming Events and Permits/Forms Section 7K population Page 23 of 41 ©2013 Revize Software Systems. All Rights Reserved ReviZe Superior Web Design and Content Management Quote For: Orange County, North Carolina Description of Services Price Phase 1. Project Planning and Analysis, SOW $1,500.00 Phase 2. Discovery&Design—Home Page Template and $2,500.00 Inner Page Design and Layout Phase 3&4: Revize Template Development; Set-up all CMS Modules listed on the following $4,900.00 page!—all updates to all modules are free of charge for the life of your contract with Revize Phase 5. QA Testing $3,000.00 Phase 6: Site Map Development and Content Migration"as is"from old to new Revize website $13,000.00 —up to 5,000 web pages and 15,000 documents Phase 7. Content Editing and Site Administration Training, one day, 3 sessions(3 hour limit $2,900.00 each) up to 32 attendees total, on-site Phase 8. Go Live $1,000.00 Phase 9: Annual Tech Support(up to 40 users), CMS Software Updates, and Website Hosting $5,200.00 (up to 30GB storage) Maintenance Agreement: Grand Total(1$`year) $34,000.00 Second year and onwards investment $5,200.00/ ear Payment Options: Revize provides a free website design upgrade after 4 years of annual services, if the client chooses to sign a locked-in rate contract for 5 years. Additional Services: On-Site Training Program: $2,900 One day on-site training, classroom style content editor and administrator training, all travel expenses On-Site Consulting: $4,200 On-site consulting and thought gathering sessions, requirements gathering, survey creation, all travel expenses Content Copywriting: $98 per hour Design Services: $75 per hour Content Editing: $50 per hour, 30 min minimum Page 24 of 41 0 2013 Revize Software Systems. All Rights Reserved Following Features & Modules IUV ' d Superior Web Design and Will be integrated into Your RContent Management Website Project Enhanced Content Editing Feature(Module) Interactive User Experience Feature(Module) Document Management Center Document Management Center Form Builder Events Calendar Menu Manager: FAQs Automated Workflow Approval System Font Size Adjustment History Form Builder with CAPTCHA Content Scheduling Photo Siideshows Image Manager Site Search Link Checker: Where Do I Word Like Editor(WYSIWYG) Bid Posting Bookmark Widget Navigation Feature(Module) Email Notify Email This Page Dynamic Breadcrumbs Emergency/Community Alert Notification Menu Manager: News Center with Facebook/Twitter Integration Quick Link Buttons Facebook/Twitter Widget Set-up Google Mapping Application Site Administration and Security Feature(Module) [-Phone Calendar App Ability to manage Workflows by Department Job Posting: Audit Trail Language Translator(Google) Automated Workflow Approval System Multi-Use Directory(Members or Businesses) Auto Site Map Generator Online Credit Card Payment Processing Unique Login/Password for each Content Editor Photo Gallery Standard Photo Gallery Deluxe Fast Download Time Print This Page: History Citizen Request Center with CAPTCHA Permissions RSS Feed Roles and Permission-based Security Mode Scrolling News&Events: Screen Size Compatibility Share This Widget Secure Connection Sliding Feature Bar Intranet(Secure Area) Staff Directory Secure Site Gateway Web Statistics and Analytics New Design Option Responsive Website Design—Latest Government Design Trend for 2013 to accommodate better viewing of text and graphics for any size screen,ie,SMART phones,PC Tablets, iPads,includes iPhone App Page 25 of 41 ©2013 Revize Software Systems. All Rights Reserved RSuperior eviZe Web Design and Content Management Revize Support Includes: • 8 AM—613M EST(Monday thru Friday) • Video Tutorials and Online Training Manual • Staff to provide assistance and answer all questions • Automatic Integration of Enhancements • Dedicated Support Staffs • E-Newsletter Module Support • New User Trainings • Automatic upgrade of CMS Modules, such as • Existing User Training/Training Refreshers Calendar, Document Center, etc... Revize Maintenance Includes: • 4 major CMS Upgrades per year • Firewall and Router Upgrades • Software&Modules Upgrades(Automatic Install) • Bandwidth and Network Infrastructure Upgrades • Server Hardware&OS Upgrades • Remote Backup of all Website Assets • Immediate Bug Fixes/Patches • Tape backup of all Website Assets • Round the Clock Server Monitoring . Quarterly Newsletters on the major feature updates • Data Center Network Upgrades • Regular Webinars on CMS Features and Usage • Security and Antivirus Software Upgrades • m Year Page 26 of 41 ©2013 Revize Software Systems. All Rights Reserved ■ Ca7 ReviZe Superior Web Design and Content Management Revize Features & Modules Descriptions: Revize Provides Dynamic Features (Modules) in following important areas: • Enhanced Content Editing • Navigation Management • Interactive User Experience • Site Administration • Security • Accessibility • Responsive Website Design(RWD) • 3`a Party Application Integration Enhanced Content Editing The Revize CMS comes well-equipped with features to help Non-Technical Content Owners/Editors to update your website faster and easier with the use of easy-to-use Edit Forms, a MSWORD like WYSIWIG editor and Wizards that help add pages and control the navigation of web pages. feiar >=us�ctionality '/Uses Automated Go with the flow when you use the Revize interface to set Provides a method for Supervisory Oversight for Workflow up a flow chart that graphically displays your approval content updates. The process allows an Approval process for website content changes. You can easily authorized"approver"to compare the current System compare your existing page with the planned page page with the proposed new page content(side by content and approve,reject,edit or comment on the side)for easy review and comparison. proposed changes. _.� Content When is planned obsolescence a good thing? When it This feature eliminates the possibility of having Scheduling ensures that your website is always 100%current and dated or past events being promoted on your site eliminates the potential embarrassment of having AFTER the event has passed,thus potentially outdated information on your site,which can undermine undermining the perceived accuracy and currency your credibility. That's the inspiration behind Revize's of the site's content in the minds of your audience. automated activation/expiration module. A web page or block of content created today can be marked with any future date for publishing to the site. And this same content can be scheduled for removal,such as on the last day of an event...all automatically,so there's no chance of error.The Revize system handles these actions automatically at midnight Pacific Standard Time on the Page 27 of 41 0 2013 Revize Software Systems. All Rights Reserved ' � Superior Wei Design and Rev Content Management scheduled dates. J Document This feature gives the Content Editor a table driven Revize helps clients save thousands of dollars each Management interface to create a Searchable Document Library to year in employee time and resources with our Center upload documents;create categories,and assign or Document Management Center. Using this module archive documents into categories. Plus,with all you can create and archive the documents your documents in one repository they can be easily updated site visitors need:applications,brochures, in one location and any areas that link to them within the manuals,policy and data sheets,research papers, website are automatically up-to-date. Site visitors can do meeting minutes,and more. By providing all of a controlled search,using Keywords to search for your documents online,your site visitors can documents;the search engine will search the words access them 24/7—usually within two clicks--and within the documents and return matching results from you won't incur any printing or postage costs. only the document center. Most popular file types can Because it frees employees to perform tasks more be included,such as.doc, .jpg,.xls,.pdf and more,plus vital than form fulfillment and processing,this website links. module is essential for all public,private and educational organizations. Page 28 of 41 0 2013 Revize Software Systems. All Rights Reserved ■ Cal ReviZe Superior Web Design and Content Management are �n�alfty; B�✓ Form Survey says...your staff can develop every aspect of your online forms Having online web forms provides a Builder with no programming skills needed when they use Revize's Form quick and easy alternative for users to Builder Module. Our easy-to-use CMS allows non-technical editors to communicate with you and provide build any type of form or survey and then output information to email important feedback,opinions or or an excel spreadsheet.The screen shot below shows our Form complete tasks online.These forms can Builder Module,which our clients rely on to gather information from be used to have web visitors contact website visitors. Using this module,you can create--from scratch--an you with questions,comments and unlimited number of online-forms within any page of your site using requests,give feedback,volunteer,or to various field options such as long answers,radio buttons,drop-down sign-up for various events,activities or lists,multiple choice,etc. If you prefer,Revize can develop your online programs. forms for you.You can elect to receive submitted forms via email,or they can be kept in a CSV file and exported to Microsoft Access,Excel, or other database software. Once submitted,the survey results can be forwarded to your staff member best suited to address the request or concern. Rn+'+ Unique Fwm Field Nam: �o+erwm "Mot(it LislaoK 1 (Number M Memi In Leal 511~) arilet seleLtldla. (Ye If Selected F f-yre fgfe ? '. I�t.,a/ti Is this FieldUegWed -- C)Ra t aNbn to Be Filed In? --(Yn sere�cea) ar ANEW Selectable Chmn Blow: ®tit wro Choice Name: Q Brllen WON WE" Ct ffeW Seleda we chowes In List Page 29 of 41 0 2013 Revize Software Systems. All Rights Reserved a Reve! ® Superior Web Design and Content Management Featum, nct n is ! History Your site history will never be a mystery because all content This feature is a benefit to the client/content edits for your site are archived on the Revize CMS database. editor who may prefer to copy,paste and Your content editors can click on the History button to view edit existing content from prior postings previous versions of a particular page or content block from your instead of recreating the content from site. scratch. Simply a time saver! Plus,keeps all important info at your fingertips. Image Allows approved content editors to upload images from Very easy interface to upload new pictures Manager computer or network folders. and stores uploaded pictures for reuse. Link Checker: When a new link is created,the Revize system checks if the URL This benefits the Content Editor by double (link)is valid or not. If not,an error message will be display. checking bad links before they are saved on your website. Menu Allows approved content editors to add or edit site wide top This feature gives control to change and Manager: navigation,department or section specific links(e.g.left or right update the Navigation menus of your navigation) website for continuous improvement Word Like This is the main editing tool for the website and accessible from The benefits of the word-like editor are 1) Editor any page by authorized Content Editors to make changes to What You See Is What You Get literally. This (WYSIWYG) page content. Approved site styles enforce consistent look and interface allows a content editor to make feel throughout the site. Also supported are: links to new or updates in the webpage and see exactly how existing pages,embedded images and rich media(e.g.YouTube, it will look once the edits are saved;and 2)it flicker,etc.) contains many built-in features such as:spell check,copy&paste from word,bullet Points.highlighting,etc..... S" SMae,Wz Cwoo -war-, x aA4+tom , i`he mission of the Assessor`s Office is to provide profexsionA courteous service to the public,to identify and spitabh•appraise prope-using accepted—appraisal tecbn".to create and maintam accurate property ownership records and maps for geographic data uu$•sis.and to 11m vide affirent motor vehicle registration and title services, ka provide ibex services in the most efficient,cot effective manner possible,through adapting new technologies and through encouraging and promoting tha Assessor's staff to be the best possible empbyees the}•can be,therebv ad3iiering the greatest level of P - Link to tfebsite Meeting Minutes PaA p Activation Date: v Expiration Date:.... ........ _ `v Same Se+a 4a OrWt Om" -nito, Page 30 of 41 O 2013 Revize Software Systems. All Rights Reserved ReviZe Superior Web Design and Content Management Navigation Management Feature Furktonallfty few!uses Menu Allows approved content editors to add or edit site wide top This feature gives control to change and Manager navigation,department or section specific links(e.g. left or right update the Navigation menus of your navigation) website for continuous improvement Dynamic This feature shows the navigation trail of the current page relative to This features benefits the users who are Breadcrumbs the home page. The Breadcrumb is automatically created each time navigating through your website and a new web page is created and automatically placed in the page gives them another option to go-back to without the content editor having to do anything. the previous page. Quick Link Large Button Display of Links to most frequently accessed pages in Helps focus the users attention to areas Buttons the web site of information most commonly visited interactive functions like On-line Bill Pay Accessibility Revize has adopted the same standards as the Federal Government, 508 compliance. We have integrated many accessibility standards into our software, making it easy for users of Revize CMS to make their sites available to everyone. Feature Functionality Benefits/uses Translator Revize integrates the Google Translator into your website Provides users a large visual display at templates and translates from English to over 30 other the top of the web page to choose any international languages. language to convert the text into. Font Size Provides the ability for users to change font size by clicking button Helps those with vision related problems Adjustment to reach their desired size to read information on your website Aft-Tags Use of alt tags for images,a required part of the Revize CMS image Allows vision impaired individuals to manager feature. understand the content of the image. Plug-Ins No required use of applets,plug-ins,or active scripting to allowing Reduces pop-ups and downloads that viewing of the site. could be confusing to impaired individuals. Page 31 of 41 0 2013 Revize Software Systems. All Rights Reserved Re ' Superior Web Design and Content Management Interactive User Experience The Revize CMS comes Well-Equipped with interactive features to help your website users find information more quickly and enhance the usability of your website with visual appeal and intuitive functionality. ire F �d$11 lid . Events Calendar The Revize CMS is distinguished for many reasons including its ability The Master/Sub Calendar provides an to allow users to effortlessly create multiple web calendars for as easy to use tool to enhance usability many separate departments as they like. Single or recurring events and encourage the communications of can be placed on multiple calendars;recurring events can be placed events both internally and externally. It on any selected day(such as every other Tuesday)or date of the provides visibility and transparency into month(such as 5th and 15th of each month). The system allows for activities,meetings,and events with a the inclusion of web links,images,files and the insertion of videos, visually appealing display and easy to and a rich text content event description. Notable events can be find event contact information. . The highlighted in eye-catching colors for enhanced visibility;and online ability to insert recurring events saves signup forms can be included with any listing. . our client time by creating the event once then repeating automatically; great for Board and City Council meetings. Calendar Name.Master Update Event Form rha�zR"ulnsdFw,J J June 2012 1 pmA t 2 •ee.e i..r: 1TW B...ao Wft 3 4 5 6 7 6 g tr� S.r.7.o.: /lour I�Mnuks 1 J W.Bgl./EwsC F— ^Mouses F HouR'�D" R. fta-w F sl.sro+Nlupy r 81d'q.gy r Msssily�' 10 11 12 17 14 t5 18 Evert e.iw 0.6: r—;50 ■ � y... ' 17 1s 19 28 21 22 23 8.M2w./m..6e. nye sl.a.m A Above 6W E. D-fi.- J end: 24 25 25 27 29 29 30 i�a,�.,a,-.sno.�o...er:w ioro,m.�e.r4. i tlsY•Ilol.hl.E..11t7 ' Y.F tb Page 32 of 41 0 2013 Revize Software Systems. All Rights Reserved Rev!Ze Superior Web Design and Content Management t� eture Funictionety Bey ./Cues Photo Displays photos and descriptions in any web page in a scrolling Provides visually appealing photo slide Slideshows slideshow format,typically on the home page. Photos are uploaded to show that loads quickly for your users a photo repository and can also include a description that will display regardless of connection speed,and as an overlay on the photo. pictures are accessible by all devices and operating systems. Milo lei Form Builder Survey says...your staff can develop every aspect of your online forms Having online web forms provides a with no programming skills needed when they use Revize's Form quick and easy alternative for users to Builder Module. Our easy-to-use CMS allows non-technical editors to communicate with you and provide build any type of form or survey and then output information to email important feedback,opinions or or an excel spreadsheet.The screen shot below shows our Form complete tasks online.These forms can Builder Module,which our clients rely on to gather information from be used to have web visitors contact website visitors. Using this module,you can create--from scratch--an you with questions,comments and unlimited number of online forms on any page of your site using requests,give feedback,volunteer,or to various field options such as long answers,radio buttons,drop-down sign-up for various events,activities or lists,multiple choice,etc. If you prefer, Revize can develop your online programs. forms for you.You can elect to receive submitted forms via email,or they can be kept in a CSV file and exported to Microsoft Access,Excel, or other database software. Once submitted,the survey results can be forwarded to your staff member best suited to address the request or concern. Contact Us 11608 N M' Street ViMMOMEW&WRI g°- Phene-73/.5509595 Fsx-736.5509590 hfo @einhiahschoal com If You love a qunfim.woukf IRw m n live sddawtml NfansNbn from us,m wish to schoduio a visit,plesse 1W o the kdonnesisn bdovr and c9ck dw"suhmk"bNton.Please klcktde whN YW n idereated in end somson I—our school wIM be In eantect with You soon! Name: Address: city,State.zip: Phone: Email: I'm Interested in: subos[ naM Page 33 of 41 ©2013 Revize Software Systems. All Rights Reserved ' � Superior Web Design and Rev Content Management Site Search Full searchability has become the standard for websites today.The Provides users with a high powered Revize platform provides a custom search engine so that your site search engine to help them find exactly visitors can easily and quickly locate documents,images or content. what they are looking for. Searches all The system integrates Google site search capabilities,as well. indexes and directories. Where Do I Quick Links module that allows site visitors to navigate to their areas Examples for users: of interest,much like FAQ Where do I...Get Registered for Summer Camp Where do I...Get a Marriage License Document This feature gives the Content Editor a table driven interface to create Revize helps clients save thousands of Management a Searchable Document Library to upload documents;create dollars each year in employee time and Center categories,and assign or archive documents into categories. Plus, resources with our Document with all documents in one repository they can be easily updated in Management Center. Using this module one location and any areas that link to them within the website are you can create and archive the automatically up-to-date. Site visitors can do a controlled search, documents your site visitors need: using Keywords to search for documents;the search engine will applications,brochures,manuals,policy search the words within the documents and return matching results and data sheets,research papers, from only the document center. Most popular file types can be meeting minutes,and more. It frees included,such as.doc, .jpg,.xls,.pdf and more,plus website links. By employees to perform tasks more vital providing all of your documents online,your site visitors can access than form fulfillment and processing, them 24/7—usually within two clicks--and you won't incur any this module is essential for all public, printing or postage costs. private and educational organizations. Bookmark User clicks on Bookmark Widget and saves page to their Favorites Convenience for users Widget Email Notify Keep me posted...it's easier than ever with our Email Notify module. Many of our municipal clients include an Your site visitors can subscribe to any page of their interest to receive email notification option on their notifications any time there is a content update to that page.The Meeting Minutes and Meeting Agendas email notification option can be turned off/on for any section of the pages so that interested citizens can site.When a page is updated,the content editor will have the option sign up for automatic updates any time whether to send email notifications or not depending on the type of there is a new posting. content change,such as a spelling or grammar correction,an email notification is not necessary and content editors can select the"no email notify"checkbox Frequently You can set up your FAQs with Revize's FAQ module,which allows you FAQ's make it easy for site visitors to Asked to post Frequently Asked Questions on your site. When visitors click a find answers to common questions will Questions question,the appropriate answer will be displayed at the top of the greatly decrease the number of calls page. The FAQ module is very important to your site visitors and can coming into your switchboard each day. be added quickly to any page as a simple hyperlink. It may also be In fact,within six weeks of a Revize configured as a dynamic page element. Your FAQs can even be set up website launch,our clients typically to reflect department-specific categories. experience a significant decrease in the number of daily phone calls...some by as much as 23%! Email This Page Provides your web visitors with a convenience feature to Share a web Both a convenience feature for the user page URL with a friend and include a specific message. to share information,plus it helps increase the number of people reading and visiting your website. Page 34 of 41 0 2013 Revize Software Systems. All Rights Reserved RevIZ ® Superior Web Design and e Content Management ire Functil tallty tseneft./uses E-mail Newsletter No news is definitely NOT good news. At least not when it To further expand on the Newsletter's comes to nurturing your relationship with your site visitors. features&benefits,it provides websites Our commitment to one-stop services is evident in our Email users with the ability to sign-up for e- Newsletter module. The system allows non-technical staff to newsletters through an on-line form build attractive,informative newsletters and disseminate and choose a specific group that they them with one click to everyone on your distribution list. may belong to so they only get the Activity metrics include emails sent successfully to help you information they really need. Users also validate email addresses. The application provides the ability have the ability to unsubscribe to import contact lists(no limit),upload images(no limit),add automatically from any newsletter groups,assign contact lists to groups,as well as export lists. email. RevQe' �- Revile Management st L� Send a Newsletter K4wmContacts The Common aenee Approach To Content Management no..W teM Tag-Au e d ho- Qe hu1 6±0 Cj aft a Faun. hon-pr.C, ECu<ahon Grab Con= PRSA p go sound enpgt M the City ofC—Ingon.WA. Re,ce,Me*sopacns`v-a.,ne,op.asa:., CUsanem« contacts weber. Rerrze C1_trod cssstwu¢r-C t.- tle nee0s of 1vc Alanage Cirotw5 � .:: c,ae;aao,v �t.�.otaces c,vent Edmg a p oP<ak fa tednic I peapfel /�d(IIItILS[Tatlorl Puget Sound !mdgfte#aua.trebsite.vip eeaa;#w Rotating Phc GdtKR25` User Admcgstratial A&IMb Raoort �� rsuc.t ,a b 4 r twA a a na pv_a. '� C k b ar t t ep_'d tde sM n $ reG }.5$and UNMI -: ..• t _z,.00rse[tn :-a< ,absee edt�,g a .. Lopped in as: /c nc P-tt ow Fhe: Facebook/Twitter Place Facebook and Twitter Widgets on any page Keeps all your media channels and followers up-to- Integration with News of your website;plus integrate your Daily News date with less work on the part of the content editor. Center Updates for One-Push,Simultaneous updates. Facebook/Twitter Expand your audience with Social Media by Provides users with one-click access to subscribe or Widget Setup placing Facebook and Twitter Widgets on any like your social media applications and follow you. page of your website. GIS Integration: Integrates GIS apps in the website Integrates existing GIS apps in the website Emergency/ You can't fool Mother Nature. But you can protect members of Emergency Alert keeps visitors up-to- Community Alert your community from her wrath. Posting emergency the-minute on emergencies like Notification notifications on your home page,any other page,or throughout floods,hurricanes,tornadoes and your site,This module allows your content editor to accurately earthquakes,plus other critical explain the situation and instruct members of your community situations like amber/silver alerts and on the next steps to take. street closures. Page 35 of 41 0 2011 Revize Software Systems. All Rights Reserved ' � Superior Web Design and Rev Content Management Google Mapping A Point of Interest display powered by Google,and fully Not only does the Revize CMS ensure that your site Application customizable with information added,removed and is easy for visitors to navigate,we've made it even updated by non-technical staff. Pinned points of easier for them navigate the real world surrounding interest can be customized as simple,clickable maps,or your location. Specific buildings,parks,bike paths, our staff or yours can create a more sophisticated mass transit stations,nearby businesses,tourist JavaScript mapping application. attractions,parking lots,voter polling locations,and more are incredibly easy to identify with the familiar Google Maps highlighted with Pins. MkYrtJ:fi!3F b M14W%��f019!tY�Jf4 ill tJ CfRy and�aY?26 LTY�4a!!'k3 1f MI►61M6Y i 1_Y, {N((y me"" YtM91 "f faP:,♦F 3=*4 a.r t A'A nnnx A 1. I Intranet(Secure Provides a Dynamic CMS enable area with secure login Benefits the employees to have an internal Area) to build out an entire Intranet for employee specific organization landing page that can be updated with information only. news,events,alerts and many of the same modules used on the extranet. I-Phone Calendar Mobile App for I-Phone that allows interactivity with Calendar is downloaded on the users i-Phone for App the Revize Calendar easy viewing. I-phone Mobile Citizen Request Tracker application on(Phone device Gives citizens the ability to submit service requests App: from their i-Phone. Job Posting: Dramatically increasing the number of qualified Options in this module allow site visitors to candidates applying for your job openings has never download a job application and email their resume been easier! Revize's job postings module allows your to the person/department of your choice,or site visitors to view and apply for open positions online. prospective employees can fill out the application Postings are removed automatically based on the job form online. Site visitors can search for job by expiration date input by your HR personnel. You can posting date or job type,and they can sign up to be provide as many details as you like and link to or upload notified of new jobs via email. any number of files that describe the job position in full detail. Best of all,with the form fill interface new openings can be posted in minutes by non-technical staff. Page 36 of 41 0 2011 Revize Software Systems. All Rights Reserved ReviZe Superior Web Design and Content Management Multi-Use Directory Ideal for municipalities,chambers of commerce or any The applicant can quickly browse through (Members or membership organization,this module allows you to easily categories or input search words to locate a Businesses) create and maintain a searchable directory for either members specific member/business all within the or businesses within the website. Listings can be added, Client website. Input information directly removed and categorized by non-technical staff in a simple into a form and submit immediately. table interface. News Center (For Put all the news that's fit to print right on your website! Website visitors can see all the news stories News and Events) Content editors can use this feature to create online news, in a given time frame on one full page of event notifications and press releases with a link to a news the website,they can click on subjects and detail page.Revize's system allows each section of your site to get the full details of the news event. Users have its own News Center,or the entire site can feature global can also subscribe to news and press news items. The archive page keeps a running list as news is releases through email, RSS Feeds, posted. Plus,This feature can be integrated with Social Media Facebook and Twitter. like Facebook,Twitter,or RSS Feeds for simultaneous One- Push updates. Online Credit Card 3 Options: Allows client to set-up secure on-line Payment Processing • Pay Direct Merchant Service-Merchant Service Agreement- payment processing for Credit Card Ongoing Cost to Municipality approx.3%of payments made- transactions.Can be used for Utility and No Setup charge-Online Pay Page and at counter acceptance Tax Payments; Purchasing items on-line;or •Hosted Pay Page-'Host'Agreement with processor-Online Making Donations to Non-Profit Pay Page-Citizen Convenience Fee collected by Host-$500 Organizations Setup Fee-$240/year • Expanded Hosted Pay Page-All Hosted Pay Page items above -Integrates with accounting software-Online and Counter Payments Accepted. PDF Converter: Converts HTML pages to PDF Allows a user to easily save the content of the page in a PDF file. Photo Gallery Basic The Revize photo gallery module gives your staff the ability to A picture is worth a thousand words and easily add,remove and organize pictures/images into a photos are a proven way to increase the thumbnail photo gallery and include descriptions under each amount of time people spend on any given photo; the photo gallery is typically placed on an inside page. website. Great for showcasing pictures of events in and around the community. Photo Gallery The Deluxe Module has it all and makes it incredibly easy to Provides an organized and visually Deluxe add,remove and organize pictures/images in your website's appealing way to browse through an on-line photo gallery. The Photo gallery has a slider to scroll photos thumbnail photo gallery and listen to music. and also music button that with On/Off features.The music, Clicking on a thumbnail will open the large original photos and thumbnails may be edited by the size photo for better viewing. authorized users through our CMS system. Page 37 of 41 0 2013 Revize Software Systems. All Rights Reserved v!ZQD Superior Web Design and e Content Management lire �'untl� ►a�ty 11�b ,� Print This Page: Feature which optimizes the page to print on standard size Allows a user to print the page on a paper in a readable format. standard 81/2 x 11 size sheet of paper Request Tracker Ask and you shall receive. This module allows customers, For example this feature is often used for residents,participants,students,or any site visitor to post Citizens of a community to report problems, requests online. Tracking those requests,along with your such as potholes,burned out light fixtures, organization's response thereto,couldn't be easier using the etc. The citizens benefit by having the Revize platform. Users can sign themselves up,create a Login ability to see the progress taking place to Id and Password,then post a request and track the progress resolve the problem. The city benefits by through completion. The request tracker can be used for any having a convenient online notification type of interactive communication where the client wants system to for issues they may not know multiple individuals to be able to post,track,and resolve any exist. type of request. IWIN Town Clerk Reporl All Issue Town Requests and It�orl have a gttrstion.prob lent .n istr to report an issrle to a particular.. Inlnrntation departnwnt in loan till nut thin upon iornz and an entail 3 lj be srntt to the snrrert.deparimeni lit.t�gwttmcnt M�U respond to t�wtl a =non a<�,:#ble l4muaa,urc ,a:,a r.>�:,a. Selett n.p,rim.ot .. d=',r Fl—. PI-,. RSS Feed Site visitors will be eating out of the palm of your hand with Visitors have the option of subscribing to our RSS feeds module.Revize's CMS allows customers to your feed,which means that they generate RSS(Real Simple Syndication)feeds for any genre of automatically receive notifications of new news or events.RSS feeds are a trusted way to communicate postings to your site,such as press releases important information to site visitors while ensuring that they and pertinent news updates. RSS begins remain engaged with your organization and regularly return to when visitors download a free reader,like your site. those available on Google,MSN,and Yahoo, and then subscribe to your feed. Scrolling News& The more things change...the more interesting your site will be Provides the user with a visually stimulating Events: and the more likely you are to entice visitors to return again and appealing feature and provides the and again. This module not only empowers content editors to most notable news and event features. create featured news and events with links to view all the news Buttons enable visitors to navigate from articles,it also allows for featured news articles to one story to another. automatically rotate. Page 38 of 41 O 2013 Revize Software Systems. All Rights Reserved ReeviZ Superior Web Design and Content Management Featurenapty I? i js Share This Provides a one click drop down to multi-social media and Common widget used on the web,intuitive and Widget utility buttons easy to use Sliding Feature This feature is a mainly for visual appeal of a website and For example: If your website is business,this Bar helps to break up pages with an interesting slide bar that slider bar may feature your main product can be populated with any subjects or areas that you want categories with pictures. If the website is for a to draw attention to. municipality or county you may want to feature Parks&Rec, Landmarks and Tourist Attractions. EXPLORE/fie CITY Nib E© o Education Residential corn"N"ciat Recreations Staff Directory Revize's Staff Directory module allows you to build a The need for detailed contact information is searchable,consistent looking staff directory in a table among the most frequently cited reasons for format and personalize your services with optional links to website visits. Website users can search the your staff members''details'pages.These individual pages directory for a specific employee by last name, can include any information you like,such as title,bio, first name or department and can also be found photo,and contact links,and your directory can be set up so using Site Search if they are in the directory.A that site visitors can contact employees by phone,form or detailed staff directory saves you money by email(e-mail addresses are blocked from harvesting drastically reducing the number of calls that have programs).The Staff Directory can also be linked to pages to be routed through your main switchboard. throughout your site,providing quick access to specific departments or employees. Streaming Video Provides Live Video and Archived Video Streaming up to 250 Streaming video is a must have for many users. App videos per month,each video size limited to 500 MB. Website users are becoming accustomed to video Bandwidth usage limited to 100G/month.You can do both forms of getting their news whether it is on-line or live streaming and archived video. on television. Residents are requesting to see the digital version of board and council meetings so they see and hear the conversations and decisions without having to read through a long formal documented account of the meeting. New Design Trend -Responsive Web Design Fie FwacbMaft Rene j Uses Responsive From mobile browsers to netbooks and tablets, users are RWD provides an optimal viewing experience- Website Design visiting your sites from an increasing array of devices and easy reading and navigation with a minimum of browsers.Now with Responsive Website Design(RWD)your resizing,panning,and scrolling—across a wide website can anticipate and respond to your users'needs, range of devices(from desktop monitors to mobile and deliver a quality experience to your users no matter phones). RWD provides flexible and fluid layouts how large or small their display. that adapt websites to almost any screen. Page 39 of 41 0 2013 Revize Software Systems. All Rights Reserved ReviZe Superior Web Design and Content Management Site Administration & Security rwre� �ri�sl<tli Permissions Ability to setup Content Owners/Editors and restrict which Reduces the number of unauthorized content Web Pages they are authorized to update; changes Manage Establish a multi-layer approval process system for each Provides site administration and security Workflows by department where authorized personnel are designated to Department review and approve any content changes. Or use one global workflow where all the content changes will be routed through a central approver. Audit Trail An administrative tracking tool that provides reports on the Administrator can gauge how often the site is content change activities of any webpage within the system. updated,which departments are most active; and also use the audit trail for recovery of data if necessary. Automated Go with the flow when you use the Revize interface to set up Provides a method for Supervisory Oversight for Workflow a flow chart that graphically displays your approval process content updates. The process allows an Approval System for website content changes. You can easily compare your authorized"approver"to compare the current existing page with the planned page content and approve, page with the proposed new page content(side reject,edit or comment on the proposed changes. by side)for easy review and comparison. Unique Login/ The Revize CMS is browser based and only designated Security feature Password for content editors will have log-in and passwords to access the each Content editable areas of the website Editor Fast Download Revize is a cross-platform,dynamic application that By publishing pages to your Web Site when Time reconstructs Web Pages and republishes them only when content is changed,rather than constructing content is changed,not on every page view. pages every time they are viewed maximizes response time for visitors who browse your Web Sites.This strategy completely supports all Search Engines—even those that use "automated spider"technology to index your Web Site History Your site history will never be a mystery because all content This feature is a benefit to the client/content edits for your site are archived on the Revize CMS database. editor who may prefer to copy,paste and edit Your content editors can click on the History button to view existing content from prior postings instead of previous versions of a particular page or content block from recreating the content from scratch. Simply a your site. time saver! Plus,keeps all important info at your fingertips.The legal department can also benefit from this feature,should there ever be any dispute related to the website information. Plug-Ins Not used due to potential security threats reduces the number harmful viruses that can infect users computers Roles and rapprovers uses role based authentication system where you Provides functionality to properly administer Permission- individual user accounts and assign them system your website and add levels of security. based Security Editor, Developer,Administrator,Workflow Mode etc.or you can add roles for each department and assign the department specific roles to the users Page 40 of 41 0 2013 Revize Software Systems. All Rights Reserved aa� ReviZe Superior Web Design and Content Management IFONWO Functionsky H+elneftts 1 Uses Screen Size Optimized for all standard screen sizes website will be displayed the same way Compatibility regardless of size of screen Secure HTTPS encrypts and decrypts user page requests as well as HTTPS is supported for your site to make online Connection the pages that are returned by the Web server.The use of transactions more secure. HTTPS protects against eavesdropping and man-in-the- middle attacks. Intranet(Secure Provides a Dynamic CMS enable area with secure login to Benefits the employees to have an internal Area) build out an entire Intranet for employee specific organization landing page that can be updated information only. with news,events,alerts and many of the same modules used on the extranet. Secure Site Provides a secure login area for either users of an intranet or Once users are set-up with a secure login id,they Gateway users to access information not available to the general can manage their own password changes as public. necessary Web Statistics Revize will integrate the Google Analytics Dashboard This module is a helpful tool for understanding and Analytics software into your website to monitor site usage,such as how well your website is doing. Each time to number of unique visits,number of page views,average make changes or improvements you can number of pages per visit,bounce rate,average time spent measure the changes with these analytics. You on the website,and most importantly the percentage of New could clean important information about your "unique"visits. It provides information in graphical display website users that could help you improve the such as pie charts and world maps,and also show referring navigation of your website. websites,links and much more. "Revize ! I I Not only Revize capture the character t our Southern citizens to their government. boomingfronn the exploration of shale gas, so we needed an econonfic development tool, now we are actually reaching perspective businesses in tern a tion ally." - McCoy,Curtis W of Mansfield, Page 41 of 41 0 2013 Revize Software Systems. All Rights Reserved Orange County NC: Website Redesign and Content Management System I. Required Functionality A. Browse and Edit Interface The proposed solution will have a browse-and-edit interface. Users will browse to the website and based on their roles and permissions will be able to edit content. The user will click "edit" on the content they wish to edit and the system will render the editor interface. B. WYSIWYG Editing The solution will use a What You See Is What You Get (WYSIWYG) editor for creating and maintaining content. The WYSIWYG editor will allow users to quickly and easily author and edit content, insert video or paste content directly from MS Word or other sources. The editor must be completely browser based and work with all major browsers (Internet Explorer, Google Chrome, Firefox, Opera and Safari). No client software will be required to maintain the County's Website. The editor will support the insertion of code snippets. C. Content Preview The WSIWYG editor will have built in preview capabilities. The user can click the preview button and the content will be transferred to the website for previewing by the user. Only the user editing the content can see the preview. This will allow editors to be able to see exactly how the content will look before publishing or submitting it for review and/or approval. D. Security and Permissions The WCM solution will include a role-based security model. The security model will be used to determine whether a user can create content, edit content, approve content, and administer content levels within the site and/or users. Each user can be assigned any combination of the following user roles: Author, Editor, and Approver/Administrator. Role Description Author Can create new content items Provides for content contributors, much like newspaper reporters Editor Can review and edit existing content Can push content back to the author or push to the approval queue Provides a check-point to enforce standards and p resentation styles Page 1 of 7 i Approver/Administrator Can push content back to the author or back to the edit queue Can publish content to the Website Can roll content items back to prior versions Provides a central point for approving content before it goes live Defines the Website levels Defines user roles Defines what content types each user can access The security model will assign permissions based upon the type of content, which is divided out according to functionality within the site: Articles, Calendar, Alerts, News Letters, Digital Assets, User Polls, Bids and Forms. Each user can have any combination of user roles for each type of content, allowing the County to define exactly what each user can do with what type of content. The security model will also assign permissions based upon the Website level. Every user can hold different combinations of user roles within every Website level the County defines. For example, a given user might be able to edit and approve certain content in one level such as "Health Education," but only be able to author content in other levels. Likewise, the County can define different administrators at different levels to allow various departments and/or business units to manage their own users' permissions. E. WorkF/ow The WCM solution will include workflow using content queues. For each type of content, items are created and then routed through the queues until they are either approved to go live or disregarded. Each user can author, review or publish content based on their security settings. This process will allow all content to be reviewed before being published. Provide for the tracking and reporting of content changes within the CMS. A summary report of the count of web page changes over a period of time is desired. F. Scheduling Content publishing can also be scheduled within the WCM solution. This will allow the County to publish content by setting a date for it to be published on the site. The WCM will also allow a function to schedule content to expire and be removed from the live Website. Note that this scheduling functionality must be integrated with the WCM's search functionality to prevent site visitors from using the site search to find unpublished or inactive content.No content will be shown before its active date or after its expiration date. G. Searching The search engine will allow users to search on any content on the Website. Expired content is not included in the search results. H. Spellcheck The WCM solution will include a spellchecking component that uses the Microsoft Word 2010 dictionary. i. Language Translation Provide for website content to be translated to a different language selected by the user. Once the language is selected,this language will continue to be used for the duration of the user's visit. A disclaimer written by Orange County will be displayed prior to language selection. Page 2 of 7 t � J. Slideshows Provide ability for County staff to create slideshows. Slideshows will include navigation so that the user can navigate to specific slides. K. Printing Ensure that individual pages are optimized for printing on letter sized paper. L. Alerts/Distribution Lists/Newsletters/E-Notifications The WCM solution will include alerts that allow Web Content Editors to instantly send notification of events to subscribers. Visitors will be able to subscribe to alerts, such as trash or bulky item pick-up schedule changes due to inclement weather. To send out an alert, Web Content Editors will type in a custom message and click a send button. Site subscribers will then be instantly notified via Email and the same alert will be automatically posted to the Website. Subscribers will not need to create an account in order to subscribe or unsubscribe from alerts. The WCM solution will allow Web Content Editors to create Newsletters and distribute them to subscribers via Email (HTML or plain text), using either stock or custom templates. The County will be able to import subscriber email addresses as needed from Excel or CSV file formats. Subscription list administrators will be able to add subscribers individually. Subscription list administrators will be able to send alerts via an email address (web-based interface is not required). Each alert will include instructions and a link for unsubscribing. Reports will be available of the number of current subscribers, number of unsubscribed members and number of unconfirmed members on a weekly basis or for a period of time defined by the list administrator. M. Event Calendar Web Content Editors will be able to create content that is automatically attached to a calendar. The expiration features will also apply to the calendars. This means if content is expired it will no longer show on the Website or the calendars. Visitors will be able to view the calendar and view the page(s) attached to an event. Visitors will have the option to look at department or division calendars or the county-wide calendar. Each calendar will have one or more content editors. The calendar editor will have the option of including their content on the county-wide calendar; however, the approver/administrator must approve all calendar events before they are displayed on the county-wide calendar. Vendor Comment: Expiration feature only works for content in the web pages but not in calendar. If you have a page and there is a link to that page from the calendar and when the page expires, the link from the calendar will automatically be removed. However, when you create an event in calendar, we don't support the feature to automatically remove that event after a certain time. N. Form Builder The WCM solution will include functionality to allow Web Content Editors to build on-line forms. When visitors fill out the forms on the Website, the results will be saved to the database and made available for reporting in Excel and CSV file formats or sent to a specific email address or list of email addresses. Vendor Comment: Currently Revize Form Builder emails the form data to an email address. It does not have the capability to save to database. However, we have plans to implement this feature in future upgrades Page 3 of 7 Provide user capability to fill out and submit online forms, and applications, including electronic signatures, that enable County staff to import form data into relevant internal software packages or reports. O. Social Media Integration The WCM solution will include the option to publish website content directly to social media sites including but not limited to Facebook, Twitter and You Tube. The editor/approver will be able to specify which social media outlet(s)to publish to. Vendor Comment: At this time, we don't support the feature to publish to other social media outlet other than FB/Twitter. P. Content Organization The solution will provide citizens with the choice of viewing content using a high-level taxonomy similar to the following: • Residents • Visitors • Business • Government • Online Services • "I Want To"Listing • Quick Links Work with County staff in determining the appropriate structure for primary and secondary site navigation while keeping the needs of different users in mind (flexibility). The proposed solution will allow all content on the site to be accessible with a maximum of three mouse clicks. Provide customized but stylistically similar page layouts, graphics and menus for different "sections" of the County's website covering the different County departments/services. Provide drop down type menus for each department that will include sub-menus (fly-outs) as needed. Menus will be viewable without using horizontal or vertical scrolling. Provide County staff with the ability to change and update graphics as needed. A Search box will be displayed on every page. Q. Friendly URLs The WCM solution will display "friendly" URLs for pages viewed by citizens and employees. For example: http•//www oran egecountync y,ov/OnlineServices/index.aspx VS. htt„p•//www oran eg countync.gov/default.aspx?mod=Article&id=325 R. Section 508 Compliant The WCM solution will include tools for generating "Section 508" compliant content, which is a requirement that all content be accessible to people with limited dexterity, low vision, or other disabilities. S. Content Migration Migrate existing website content (approximately 15 GB of data spread across 5,000 pages, 15,000 PDFs, 7,000 image files — as of Feb. 4, 2013) into new web architecture and management system so that it is organized and easy to access. Page 4 of 7 • i T. Browser Compatibility Ensure site compatibility with all major browsers (Internet Explorer, Google Chrome, Firefox, and Safari) and that specific technology is used to work across OS systems (non-flash). U. Portability and Design Standards The WCM solution will allow the County to use any HTML publishing tool to create templates. Dreamweaver must be supported. The County may also use Visual Studio to create templates. The templates will not be in a proprietary format, and they will not need to contain executable code like ASP, ASPX or JSP files. All content must be separate from the templates, so that any content published cannot break or alter the look and feel of the Website. Different templates can be used as needed for any level of the Website. Establish design standards through the use of CSS, dynamic menu bars, and related methods to ensure the consistency of page designs in the future and implement a navigation framework that is understandable to users on all levels. V. Automatic Formatting for Mobile Devices The proposed solution will determine the type of device requesting information and serve the information using mobile templates to accommodate the smaller wireless screens. The web user will also have the option to view the full site using HTML5 if they are using a mobile device such as a smartphone or tablet. Alternatively, a dedicated mobile website can be used, but this must be built dynamically by the proposed solution to minimize the creation and maintenance efforts typically required for a separate mobile Web site. W. Multiple Domain Support The WCM solution will support multiple domains and sub domains. The County will be able to assign a domain or sub domain to any level of the Website, and each domain can optionally use a different template. The solution will allow for any number of domains and sub domains (i.e. sheriff.orangecountync.gov). The solution will parse the URL so the appropriate page is displayed. X. Access Ensure that website is optimized (download times, screen size, use of plug-ins, etc.) for access by core constituents in the Orange County area. Vendor must provide average download time per page with 500K connection prior to selection. Y. Website Analytics Provide County staff with the ability to monitor meaningful site use statistics such as unique website visits, length of visit, and most viewed pages. The proposed solution will include standard reports as well as reports that can be customized by County staff. If custom reports are not available, County staff will have the ability to download the web server log files so that they can generate their own reports. Z. Hosting Environment Provide an off-site hosting solution that guarantees high availability and features redundant connections from multiple servers to Tier 1 Internet Service Providers. Details will be required prior to vendor selection. Enable the County to retain ownership and access to all content and source code as future conditions may change and necessitate site migration to a new platform and/or service provider. Provide for routine backup of site and all data content. Provide security from unauthorized access and immediate response to secure the site and bring back online and restore site from most recent backup. Page 5 of 7 1 ✓ t � AA.Staged Deployment of Software Updates The proposed solution will allow updates to the software to be staged/tested on a development/test server prior to deployment to the production server(s). BB.Implementation Time Have all content immediately available for updating by County staff by the "go-live" date as to be determined during contract negotiations. Desired timeframe is six months from the award of the contract until implementation. CC. Training Provide CMS training for site administrators and content contributors on and/or off-site and resource listing for future ongoing training updates if needed or applicable. DD. Technical Support Phone and email support will be available 24/7. Page 6 of 7 ya II. Desired Capabilities EE. Graphic Design and Content Layout The proposed solution will incorporate a consistent layout to simplify site navigation. In general, there will be appealing graphics that change often, core Web site sections will be accessible from all web pages and articles may initially be presented as excerpts to allow users to quickly locate content. FF. User Polls The WCM solution will allow for the creation of User Polls. User Polls are a way to ask questions, and the site visitors click their responses. Statistics are kept, so that after a visitor votes they can view the popularity of the responses. The WCM solution will allow administrators to output the data in Microsoft Excel and CSV file formats. GG. Public Comments The solution will provide user capability to submit online service requests and report problems and comments to staff. HH. Active Directory Authentication The default authentication method for each Intranet user will be the County's Active Directory domain. Intranet users without an AD account will authenticate to a database table or view. H. Web Payments The proposed solution will have the capability to accept basic web payments. This capability will only be used for simple (fixed fee)payments, such as a plan review fee or a special permit fee. Provide a PCI compliant third party method for the online payment of any fees. 11. Personalization The proposed solution must provide user defined options to select the type of content that they initially see when entering the site. Users will be able to subscribe and unsubscribe to categories of content or individual items to receive notification (i.e. Email, SMS, RSS, etc.) when new information is published on the site. The frequency of notification will also be user defined. Visitors can also specify addresses that are important to them and save these in their MyAddresses list. These addresses can then be used to search for content and/or indicate an address they want to receive a notification for if new content is added within a specified distance of each saved address. KK.Digital Asset Library and Versioning The WYSIWYG editor must have a Digital Asset Library to store images, videos, flash files, and documents on the web server to be repurposed by any content editor. The editor will provide the capability to create categories of assets and restrict the changing of assets by roles and permissions. The Digital Asset Library, or other function of the WCM solution, will maintain all versions of all published content (i.e. Web pages, templates, events, alerts, images, documents, forms, etc.). Provide a method to effectively manage document and image "galleries". LC. RSS Feeds Provide the ability for users to subscribe to RSS feeds associated with frequently updated content or changes in content deemed"critical". Page 7 of 7