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HomeMy WebLinkAboutAgenda - 09-16-1997 - 8i 1 Orange County Board of Commissioners Action Agenda Item Abstract Meeting Date: September 16, 1997 Action Agenda Item No. 9M Subject: Classification Plan Amendment- Telecommunications Positions Department: Personnel and Public Hearing: Yes No X Emergency Management Budget Amendment Needed: Yes No X Attachment(s): Information Contact: 1 - Proposed Classification and Salary Grade Elaine Holmes, Personnel Director Changes Extension 2550 2 - Telecommunicator I, II and Deputy Nick Waters, Emergency Emergency Management Director/ Management Director, 968-2050 Communications Class Specifications Telephone Number: Hillsborough 732-8181 Chapel Hill 968-4501 Durham 688-7331 Mebane 227-2031 Purpose: To consider amending the Orange County Classification and Pay Plan to implement the results of a position classification study of Emergency Management 9-1-1 Communications Center positions. Background: Emergency Management requested that Personnel complete a current classification and pay study of 27 Emergency Management 9-1-1 Communications Center positions to assess additional duties and responsibilities assumed by positions in the Center since the last classification review in 1990. Personnel has completed this review. This review included employee interviews and telephone interviews with managers in other 9-1-1 Communications Centers to obtain comparative labor market information. Based on the classification study and review of available labor market information, Personnel has identified several recommended position classification changes in the existing Orange County Classification and Pay Plan. These are listed in Attachment 1. 2 Over the past several years, the duties and responsibilities of Telecommunicator positions have evolved to include new or expanded skill requirements. These are reflected in new training classes which must be completed and certifications which must be received and maintained. These relate to the following functions: • Computer Aided Dish (CAD) - Uses computer to maintain, input and document information on emergency and non-emergency incidents reported by citizens or emergency responders. • Emergency Medical Dispatch (EMD) - Provides pre-arrival medical instructions using established protocols to assist citizens prior to the arrival of emergency responders. Cardiopulmonary resuscitation certification must accompany this. • Division of Criminal Investigation (DCI) - Researches and obtains information for criminal justice agencies through a database housed by Federal and State law enforcement. The DCI certification is a previously existing one which has been expanded to include additional training on domestic and gang violence. • Hazmat Awareness Level - Provides emergency information on hazardous material to responders. • Incident Command System (ICS) - Provides guidance and direction in the emergency operations center when a major disaster occurs. These duties in turn have impacted on the Emergency Management Training Specialist, Emergency Management Data Technician, Telecommunications Shift Supervisor and Telecommunications Supervisor positions. • As new training classes and certifications are mandated, the Emergency Management Training Specialist develops curricula which tailor the external training to Orange County's policies and procedures. • The Emergency Management Data Technician provides technical training and systems support on the computer aided dispatch system and the database used to research 3 and obtain information for emergency responders. • The Telecommunications Shift Supervisor and Telecommunications Supervisor's role of supervising and evaluating new functions is now more complex due to the overall growth in duties and responsibilities of the Communications Center. An additional change in the 9-1-1 Communications Center is the development of an Assistant Shift Supervisor's role. This is proposed to be recognized as Telecommunicator II. Specifically, the Assistant Shift Supervisor is responsible for the following: • In the absence of the Shift Supervisor, the Telecom municator II assumes full responsibility for the shift, including providing instructions to employees on the shift, communicating any changes in procedures; monitoring frequencies and randomly listening to telephone calls of shift personnel to ensure correct handling, consistency and positive customer service. • When the Shift Supervisor is present, the Telecom municator II works in conjunction with the Shift Supervisor. This includes significant time in training new Telecommunicators; observing work performance and giving feedback on progress. Additional duties include monitoring weather conditions via television and computers and notifying citizens and agencies of any watches or warnings. The Assistant Shift Supervisor's role is recognized at a higher level than the existing Telecommunicator class due to the independence of action and amount of judgment and discretion exercised with the supervisory responsibilities. Similar to the Shift Supervisor, the Assistant Shift Supervisor is required to satisfactorily complete two additional training modules under the DCI certification. Funds to implement the results of the classification and pay study, including the new class of Telecommunicator II are available within the approved budget for 1997-98. The annual increase in cost is about $17,000. Recommendation: The Manager recommends the Board approve the proposed amendments to the Orange County Classification and Pay Plan shown on Attachment 1. f:\pers\elgin\classify\ems\abstract.doc 4 h Attachment 1 Y Proposed Classification and Pay Changes For Emergency Management Communications Positions Current Proposed Salary Grade Nbr Salary Grade Nbr Class Title and Range Pos Class Title and Range Pos Telecommunicator 65 19 Telecommunicator I No Change 16 $25,312 - $40,244 -- -- -- Telecommunicator II 66 3 $26,577 - $42,257 Telecommunications 66 5 Same 67 5 Shift Supervisor $26,577 - $42,577 $27,905 - $44,370 Emergency 66 1 Same 67 1 Management $26,577 - $42,577 $27,905 - $44,370 Training Specialist Emergency 64 1 Same 65 1 Communications $24,106-$38,327 $25,312 - $40,244 Data Technician Telecommunications 69 1 Deputy Emergency 70 1 Supervisor $30,766-$48,920 Management Director/ $32,303 - $51,365 Communications September 3, 1997 f.\pers\elgin\classify\ems\proptel.doc Attacnment t C7000-9/97 TELECOMMUNICATOR I GENERAL DEFINITION OF WORK: Performs intermediate technical and clerical work on an assigned or rotating shift dispatching public safety and rescue personnel and equipment usually in response to emergency situations; does related work as required. Work is performed under regular supervision. TYPICAL TASKS: Receives emergency and non-emergency incoming calls; classifies calls by type; obtains detailed information including directions and relays information to EMS, law enforcement, fire, rescue or other agency; Operates radios,telephone,recording devices and computer terminals and monitors alarm systems; Receives complaints via telephone,computer,radio and in person; forwards information to appropriate agencies and makes records of calls; Enters information into Division of Criminal Investigation(DCI) and National Crime Information Center(NCIC)networks; Provides pre-arrival medical instructions using established protocols to assist citizens prior to the arrival of emergency responders; Provides appropriate information on hazardous materials to responders; Provides guidance and direction in the emergency operations center when a major disaster occurs; Contacts wrecker companies as requested; Performs related tasks as required. KNOWLEDGES, SKILLS AND ABILITIES: Some knowledge of the methods of operating the communication system; general knowledge of radio and telecommunication procedures; some knowledge of the geography of the County and location of landmarks;thorough knowledge of grammar and spelling; some knowledge of public safety operations; some knowledge of Federal and State regulations governing transmission by radio; ability to type at a reasonable rate of speed; ability to speak distinctly; ability to deal with public under stressful conditions. EDUCATION AND EXPERIENCE: Any combination of education and experience equivalent to graduation from high school and one year communications experience including at least six months typing/keyboarding experience. SPECIAL REQUIREMENTS: Within six months must possess Division of Criminal Information(DCI), Emergency Medical Dispatch(EMD)and Cardiopulmonary Resuscitation(CPR)certifications; and have passed the Basic Telecommunicator Training Course. Within one year,must possess the Incident Command System(ICS)certification and complete the Hazmat Awareness level training course. Attachment 2 6 C7020-9/97 TELECOMMUNICATOR II GENERAL DEFINITION OF WORK Performs difficult technical and clerical work on an assigned shift supervising in the absence of the Shift Supervisor and participating in the dispatching of public safety and rescue personnel and equipment usually in response to emergency situations; does related work as required. Work is performed under general supervision. Supervision is exercised over shift personnel. TYPICAL TASKS: Receives emergency and non-emergency incoming calls, classifies calls by type; obtains detailed information including directions and relays information to EMS, law enforcement, fire,rescue or other agency; Operates radios, telephone,recording devices and computer terminals and monitors alarm systems; Provides pre-arrival medical instructions using established protocols to assist citizens prior to the arrival of emergency responders; Provides appropriate information on hazardous materials to responders; Provides guidance and direction in the emergency operations center when a major disaster occurs; Supervises the work of employees engaged in receiving and transmitting messages for emergency services in the absence of the Shift Supervisor; Trains new employees; observes performance and gives feedback on progress; Provides input to employee's evaluation; Monitors weather conditions via television and computers and notifies citizens and agencies of any watches or warnings that may be expected; Inputs data on domestic violence cases into the computer; Performs related tasks as required. KNOWLEDGE& SKILLS AND ABILITIES: General knowledge of the methods and procedures of operating the communications system; general knowledge of Federal and State regulations governing transmission by radio and teletype; general knowledge of radio code system and teletype procedures; general knowledge of the geography of the County; ability to supervise the work of others; ability to speak distinctly; ability to deal courteously with the public under stressful conditions. EDUCATION AND EXPERIENCE: Any combination of education and experience equivalent to graduation from high school and at least 2 years experience as a Telecommunicator I. SPECIAL REQUIREMENTS: Must possess Division of Criminal Information(DCI), Emergency Medical Dispatch (EMD); Cardiopulmonary Resuscitation(CPR) and Incident Command System(ICS) certifications; and have completed the Hazmat Awareness level training course. Within six months, must complete the Domestic Violence and Administrative Office of the Courts (AOC) training modules of the DCI certification. j Attachment 2 7 © C7030-9/97 DEPUTY EMERGENCY MANAGEMENT DIRECTOR/COMMUNICATIONS GENERAL DEFINITION OF WORK: Performs difficult technical and administrative work supervising the consolidated communications center operation; does related work as required. Work is performed under general supervision. Supervised is exercised over technical and clerical staff. TYPICAL TASKS: Supervises the work of all employees in the Communications Center; Plans, directs and evaluates the operation of the Communications Center; Assists Emergency Management Director in establishing goals and objectives for the Communications Center; Develops and implements policies and standard operating procedures; Ensures compliance with Federal Communication Commission(FCC)regulations; Prepares operating budget; Determines training needs and oversees the training program; Oversees the maintenance of the Computer Aided Dispatch(CAD) system; Prepares and reviews all employee evaluations; Evaluates, counsels and disciplines employees; Plans organizes and schedules shift and work assignment of personnel; Identifies and corrects safety hazards and enforces safety rules; Oversees the operations and staffing of the Emergency Operations Center in the event of an emergency; Serves as liaison between communications center, agencies and the community in regard to public relations; Performs related tasks as required. KNOWLEDGES. SKILLS AND ABILITIES: Comprehensive knowledge of the methods and procedures of operating a 9-1-1 communication system; comprehensive knowledge Federal and State regulations governing transmission by radio and teletype;thorough knowledge of the geography of the County and surrounding area; ability to plan and supervise the work of others; ability to operate all equipment utilized in a 9-1-1 center; ability to speak distinctly; ability to deal courteously with the public under stressful conditions. EDUCATION AND EXPERIENCE: Any combination of education and experience equivalent to graduation from high school and at least 3 years experience as a Telecommunications Shift Supervisor. SPECIAL. REQUIREMENTS: Must possess Division of Criminal Information(DCI), Emergency Medical Dispatch (EMD); Cardiopulmonary Resuscitation(CPR) and Incident Command System(ICS) certifications; and have completed the Hazmat Awareness level training course. Must have completed the Domestic Violence and Administrative Office of the Courts (AOC) training modules of the DCI certification.