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HomeMy WebLinkAbout2013-182 EMS - Motorola Solutions Inc for new Radio Consoles $770088 Communications System Agreement Motorola Solutions, Inc. ("Motorola") and Orange County, a local political subdivision of the State of North Carolina ("Customer") enter into this "Agreement," pursuant to which Customer will purchase and Motorola will sell the System, as described below. Motorola and Customer may be referred to individually as a "Party" and collectively as the "Parties." For good and valuable consideration, the Parties agree as follows: Section 1 EXHIBITS The exhibits listed below are incorporated into and made a part of this Agreement. In interpreting this Agreement and resolving any ambiguities, the main body of this Agreement takes precedence over the exhibits and any inconsistency between Exhibits A through E will be resolved in their listed order. Exhibit A Motorola"Software License Agreement" Exhibit B "Payment Schedule" Exhibit C Motorola Proposal Documents"Technical and Implementation Documents" C-1 "System Description"dated 12-20-2012 C-2 "Equipment List'dated 12-20-2012 C-3 "Statement of Work"dated 12-20-2012 C-4 "Acceptance Test Plan"or"ATP"dated 12-20-2012 Exhibit D Service Statement(s)of Work and "Service Terms and Conditions" (if applicable) Exhibit E "System Acceptance Certificate" Section 2 DEFINITIONS Capitalized terms used in this Agreement have the following meanings: 2.1. "Acceptance Tests" means those tests described in the Acceptance Test Plan. 2.2. "Administrative User Credentials"means an account that has total access over the operating system, files, end user accounts and passwords at either the System level or box level. Customer's personnel with access to the Administrative User Credentials may be referred to as the Administrative User. 2.3. "Beneficial Use" means when Customer first uses the System or a Subsystem for operational purposes(excluding training or testing). 2.4. "Confidential Information" means any information that is disclosed in written, graphic, verbal, or machine-recognizable form, and is marked, designated, or identified at the time of disclosure as being confidential or its equivalent; or if the information is in verbal form, it is identified as confidential at the time of disclosure and is confirmed in writing within thirty (30) days of the disclosure. Confidential Information does not include any information that: is or becomes publicly known through no wrongful act of the receiving Party; is already known to the receiving Party without restriction when it is disclosed; is or becomes, rightfully and without breach of this Agreement, in the receiving Party's possession without any obligation restricting disclosure; is independently developed by the receiving Party without breach of this Agreement; or is explicitly approved for release by written authorization of the disclosing Party. 2.5. "Contract Price" means the price for the System, excluding applicable sales or similar taxes and freight charges. 2.6. "Effective Date" means that date upon which the last Party executes this Agreement. 2.7. "Equipment' means the equipment that Customer purchases from Motorola under this Agreement. Equipment that is part of the System is described in the Equipment List. OrangeCountyNC.CSA.5.21.13 1 Motorola Contract No.79894/CB 2.8. "Force Majeure" means an event, circumstance, or act of a third party that is beyond a Party's reasonable control (e.g., an act of God, an act of the public enemy, an act of a government entity, strikes or other labor disturbances, hurricanes, earthquakes, fires, floods, epidemics, embargoes,war, and riots). 2.9. "Infringement Claim" means a third party claim alleging that the Equipment manufactured by Motorola or the Motorola Software directly infringes a United States patent or copyright. 2.10. "Motorola Software" means Software that Motorola or its affiliated company owns. 2.11. "Non-Motorola Software"means Software that another party owns. 2.12. "Open Source Software" (also called "freeware"or"shareware") means software with either freely obtainable source code, license for modification, or permission for free distribution. 2.13. "Proprietary Rights" means the patents, patent applications, inventions, copyrights, trade secrets, trademarks, trade names, mask works, know-how, and other intellectual property rights in and to the Equipment and Software, including those created or produced by Motorola under this Agreement and any corrections, bug fixes, enhancements, updates or modifications to or derivative works from the Software whether made by Motorola or another party. 2.14. "Software" means the Motorola Software and Non-Motorola Software, in object code format that is furnished with the System or Equipment. 2.15. "Specifications" means the functionality and performance requirements that are described in the Technical and Implementation Documents. 2.16. "Subsystem" means a major part of the System that performs specific functions or operations. Subsystems are described in the Technical and Implementation Documents. 2.17. "System" means the Equipment, Software, and incidental hardware and materials that are combined together into an integrated system; the System is described in the Technical and Implementation Documents. 2.18. "System Acceptance" means the Acceptance Tests have been successfully completed. 2.19. "Warranty Period" means one (1) year from the date of System Acceptance or Beneficial Use, whichever occurs first. Section 3 SCOPE OF AGREEMENT AND TERM 3.1. SCOPE OF WORK. Motorola will provide, install and test the System, and perform its other contractual responsibilities, all in accordance with this Agreement. Customer will perform its contractual responsibilities in accordance with this Agreement. 3.2. CHANGE ORDERS. Either Party may request changes within the general scope of this Agreement. If a requested change causes an increase or decrease in the cost or time required to perform this Agreement, the Parties will agree to an equitable adjustment of the Contract Price, Performance Schedule, or both, and will reflect the adjustment in a change order. Neither Party is obligated to perform requested changes unless both Parties execute a written change order. 3.3. TERM. Unless terminated in accordance with other provisions of this Agreement or extended by mutual agreement of the Parties, the term of this Agreement begins on the Effective Date and continues until the date of Final Project Acceptance or expiration of the Warranty Period, whichever occurs last. 3.4. ADDITIONAL EQUIPMENT OR SOFTWARE. For three (3) years after the Effective Date, Customer may order additional Equipment or Software if it is then available. Each order must refer to this OrangeCountyNC.CSA.5.21.13 2 Motorola Contract No.79894/CB Agreement and must specify the pricing and delivery terms. Notwithstanding any additional or contrary terms in the order, the applicable provisions of this Agreement (except for pricing, delivery, passage of title and risk of loss to Equipment, warranty commencement, and payment terms) will govern the purchase and sale of the additional Equipment or Software. Title and risk of loss to additional Equipment will pass at shipment, warranty will commence upon delivery, and payment is due within twenty (20)days after the invoice date. Motorola will send Customer an invoice as the additional Equipment is shipped or Software is licensed. Alternatively, Customer may register with and place orders through Motorola Online ("MOL"), and this Agreement will be the "Underlying Agreement" for those MOL transactions rather than the MOL On-Line Terms and Conditions of Sale. MOL registration and other information may be found at https://businessonline.motorola.com and the MOL telephone number is(800)814-0601. 3.5. MAINTENANCE SERVICE. During the Warranty Period, in addition to warranty services, Motorola will provide maintenance services for the Equipment and support for the Motorola Software pursuant to the Statement of Work set forth in Exhibit D. Those services and support are included in the Contract Price. If Customer wishes to purchase additional maintenance and support services for the Equipment during the Warranty Period, or any maintenance and support services for the Equipment either during the Warranty Period or after the Warranty Period, the description of and pricing for the services will be set forth in a separate document. If Customer wishes to purchase extended support for the Motorola Software after the Warranty Period, it may do so by ordering software subscription services. Unless otherwise agreed by the parties in writing, the terms and conditions applicable to those maintenance, support or software subscription services will be Motorola's standard Service Terms and Conditions, together with the appropriate statements of work. 3.6. MOTOROLA SOFTWARE. Any Motorola Software, including subsequent releases, is licensed to Customer solely in accordance with the Software License Agreement. Customer hereby accepts and agrees to abide by all of the terms and restrictions of the Software License Agreement. 3.7. NON-MOTOROLA SOFTWARE. Any Non-Motorola Software is licensed to Customer in accordance with the standard license, terms, and restrictions of the copyright owner on the Effective Date unless the copyright owner has granted to Motorola the right to sublicense the Non-Motorola Software pursuant to the Software License Agreement, in which case it applies and the copyright owner will have all of Licensor's rights and protections under the Software License Agreement. Motorola makes no representations or warranties of any kind regarding Non-Motorola Software. Non-Motorola Software may include Open Source Software. All Open Source Software is licensed to Customer in accordance with, and Customer agrees to abide by, the provisions of the standard license of the copyright owner and not the Software License Agreement. Upon request by Customer, Motorola will use commercially reasonable efforts to determine whether any Open Source Software will be provided under this Agreement; and if so, identify the Open Source Software and provide to Customer a copy of the applicable standard license (or specify where that license may be found); and provide to Customer a copy of the Open Source Software source code if it is publicly available without charge (although a distribution fee or a charge for related services may be applicable). 3.8. SUBSTITUTIONS. At no additional cost to Customer, Motorola may substitute any Equipment, Software, or services to be provided by Motorola, if the substitute meets or exceeds the Specifications and is of equivalent or better quality to the Customer. Any substitution will be reflected in a change order. 3.9. OPTIONAL EQUIPMENT OR SOFTWARE. This paragraph applies only if a "Priced Options" exhibit is shown in Section 1, or if the parties amend this Agreement to add a Priced Options exhibit. During the term of the option as stated in the Priced Options exhibit (or if no term is stated, then for one (1) year after the Effective Date), Customer has the right and option to purchase the equipment, software, and related services that are described in the Priced Options exhibit. Customer may exercise this option by giving written notice to Seller which must designate what equipment, software, and related services Customer is selecting (including quantities, if applicable). To the extent they apply, the terms and conditions of this Agreement will govern the transaction; however, the parties acknowledge that certain provisions must be agreed upon, and they agree to negotiate those in good faith promptly after Customer delivers the option exercise notice. Examples of provisions that may need to be negotiated are: specific OrangeCountyNC.CSA.5.21.13 3 Motorola Contract No.79894/CB Umtm of deliverables, statements of work, acceptance test planm, delivery and implementation schedules, payment tenne, maintenance and support pnovisiono, additions to or modifications of the Software License Agreement, hosting terms, and modifications to the acceptance and warranty provisions. Section 4 PERFORMANCE SCHEDULE The Parties will perform their respective responsibilities in accordance with the Padbnnanme Schedule. By executing this Agreement, Customer authorizes Motorola to proceed with contract performance. Section CONTRACT PRICE,PAYMENT AND INVOICING 5.1. CONTRACT PRICE. The Contract Price in U.S. duUana is Seven Hundred Seventy Thousand and eighty-eight dollars OO/1OD ($77O.OG8). |f applicable, a pricing summary io included with the Payment Schedule. Motorola has priced the aan/ioon. Software, and Equipment as an integrated system. A reduction in Software or Equipment quantities, or services, may affect the overall Contract Price, including discounts if applicable. ` 5.2. INVOICING AND PAYMENT. Motorola will submit invoices to Customer according to the Payment Schedule. Except for m payment that is due on the Effective Date, Customer will mehm payments to Motorola within twenty (20) days after the date of each invoice. Customer will make payments when due in the form ofmwire transfer, chmok, or cashiers check from o U.S. financial institution. For nahanmnoe. the Federal Tax Identification Number for Motorola Solutions, Inc. is 36- 1115800. 5.3. FREIGHT, TITLE, AND RISK(]FLOSS. Motorola will pre-pay and add all freight chaqQmntothe invoices. Title tn the Equipment will pass to Customer upon shipment. Title to Software will not pass ho Customer at any time. Risk of loss will pass to Customer upon delivery of the Equipment to the Customer. Motorola will pack and ship all Equipment in accordance with good commercial practices. 5.4. INVOICING AND SHIPPING ADDRESSES. Invoices will be sent to the Customer sd the following address: Orange County Emergency Services Post Office Box 81G1 51O Meadowlands Drive, Hillsborough, North Carolina 27270 The address which is the ultimate destination where the Equipment will be delivered to Customer is: Orange County Emergency Services 51O Meadowlands Drive, Hillsborough, North Carolina 27278 The Equipment will be shipped to the Customer at the following address (insert if this information is known): Orange County Emergency Services Post Office Box 8181 6iO Meadowlands Drive, Hillsborough, North Carolina 27278 Customer may change this information by giving written notice toMotorola. Section 6 SITES AND SITE CONDITIONS om 4 Motorola Contract No.79894/CB 6.1. ACCESS TDSITES. In addition to its responsibilities described elsewhere in this Agreement, Customer will provide adesignated project manager; all necessary construction and building pennito, zoning variances, |icanmem, and any other approvals that are necessary to develop or use the sites and mounting locations; and access to the work sites or vehicles identified in the Technical and |nnp|ernmnbaUon Documents as reasonably requested by Motorola oo that dmay pedbnn its duties in accordance with the Performance Schedule and Statement of Work. If the Statement of Work no ind(cotes. Motorola may assist Customer in the local building permit process. 6.2. SITE C(]ND|T|{]y4S. Customer will ensure that all work sites it provides will be safe, secure, and in compliance with all applicable industry and OSHA standards. To the extent applicable and unless the Statement of Work otmbae to the oontoary. Customer will ensure that these work oibae have adequate: physical space; air conditioning and other environmental conditions, adequate and appropriate electrical power outlets, distribution, equipment and connections; and adequate telephone or other communication lines (including modem access and adequate interfacing networking capabiUbes), all for the installation, use and maintenance of the System. Before installing the Equipment or Software ato work site, Motorola may inspect the work site and advise Customer of any apparent deficiencies or non-conformities with the requirements of this Section. This Agreement is predicated upon normal soil conditions ms defined bythe version ofE.|.A. abandmnj RS-222 in effect on the Effective Date. 6.3. SITE ISSUES. If a Party determines that the sites identified in the Technical and Implementation Documents are no longer available or desired, or if subourfaoe, structural, adverse environmental or latent conditions at any site differ from those indicated in the Technical and Implementation Documents, the Parties will promptly investigate the conditions and will oa|aot replacement sites or adjust the installation plans and specifications as necessary. If change in sites or adjustment to the installation plans and apeuifioatiVnmcauses a change in the cost or time bo perform, the Parties will equitably amend the Contract Price, Performance Schedule, or both, bva change order. Section 7 TRAINING Any training to be provided by Motorola to Customer will be deochbed in the Gbabarnent of Work. Customer will notify yWoinno|a immediately if date change for a scheduled training program is required. If Motorola incurs additional costs because Customer reschedules a training program less than thirty (30) days before its scheduled start date, Motorola may recover these additional costs. Section 8 SYSTEM ACCEPTANCE 8.1. COMMENCEMENT OF ACCEPTANCE TESTING. Motorola will provide to Customer mt least ten (1D) days notice before the Acceptance Tests commence. System testing will occur only inaccordance with the Acceptance Test Plan. 8.2. SYSTEM ACCEPTANCE. System Acceptance will occur upon successful completion of the Aoompbynoa Tests. Upon @yobynn Acceptance, the Parties will memorialize this event by promptly executing a System Acceptance Certificate. |f the Acceptance Test Plan includes separate tests for individual Gubnxahenno or phases of the Gyohomn, acceptance of the individual Subsystem or phase will occur upon the successful completion of the Acceptance Tests for the Subsystem or phasa, and the Parties will promptly execute an acceptance certificate for the Subsystem or phase. |f Customer believes the System has failed the completed Acceptance Tests, Customer will provide to Motorola a written notice that includes the specific details of the failure. If Customer does not provide to Motorola o failure notice within thirty (30) days after completion of the Acceptance Teets, 8yabamn Acceptance will be deemed to have occurred oaof the completion of the Acceptance Tests. Minor omissions or variances in the System that do not materially impair the operation of the System as a whole will not postpone System Acceptance or Subsystem acceptance, but will be corrected according to a mutually agreed schedule. 8.3. BENEFICIAL USE. Customer acknowledges that Motorola's ability to perform its implementation and testing responsibilities may be impeded if Customer begins using the System before Svebann Acceptance. Therefore, Customer will not commence Beneficial Use before System Acceptance without OmnQaCountyNG.CSA.521.13 5 Motorola Contract No.7on941C8 Motorola's prior written authorization, which will not be unreasonably withheld. Motorola is not responsible for System performance deficiencies that occur during unauthorized Beneficial Use. Upon commencement of Beneficial Use, Customer assumes responsibility for the use and operation of the System. 8.4 FINAL PROJECT ACCEPTANCE. Final Project Acceptance will occur after System Acceptance when all deliverables and other work have been completed. When Final Project Acceptance occurs, the parties will promptly memorialize this final event by so indicating on the System Acceptance Certificate. Section 9 REPRESENTATIONS AND WARRANTIES 9.1. SYSTEM FUNCTIONALITY. Motorola represents that the System will perform in accordance with the Specifications in all material respects. Upon System Acceptance or Beneficial Use, whichever occurs first, this System functionality representation is fulfilled. Motorola is not responsible for System performance deficiencies that are caused by ancillary equipment not furnished by Motorola which is attached to or used in connection with the System or for reasons or parties beyond Motorola's control, such as natural causes; the construction of a building that adversely affects the microwave path reliability or radio frequency (RF) coverage; the addition of frequencies at System sites that cause RF interference or intermodulation; or Customer changes to load usage or configuration outside the Specifications. 9.2. EQUIPMENT WARRANTY. During the Warranty Period, Motorola warrants that the Equipment under normal use and service will be free from material defects in materials and workmanship. If System Acceptance is delayed beyond six(6) months after shipment of the Equipment by events or causes within Customer's control, this warranty expires eighteen (18)months after the shipment of the Equipment. 9.3. MOTOROLA SOFTWARE WARRANTY. Unless otherwise stated in the Software License Agreement, during the Warranty Period, Motorola warrants the Motorola Software in accordance with the terms of the Software License Agreement and the provisions of this Section 9 that are applicable to the Motorola Software. If System Acceptance is delayed beyond six (6) months after shipment of the Motorola Software by events or causes within Customer's control, this warranty expires eighteen (18) months after the shipment of the Motorola Software. TO THE EXTENT, IF ANY, THAT THERE IS A SEPARATE LICENSE AGREEMENT PACKAGED WITH, OR PROVIDED ELECTRONICALLY WITH, A PARTICULAR PRODUCT THAT BECOMES EFFECTIVE ON AN ACT OF ACCEPTANCE BY THE END USER, THEN THAT AGREEMENT SUPERCEDES THIS SOFTWARE LICENSE AGREEMENT AS TO THE END USER OF EACH SUCH PRODUCT. 9.4. EXCLUSIONS TO EQUIPMENT AND MOTOROLA SOFTWARE WARRANTIES. These warranties do not apply to: (i) defects or damage resulting from: use of the Equipment or Motorola Software in other than its normal, customary, and authorized manner; accident, liquids, neglect, or acts of God; testing, maintenance, disassembly, repair, installation, alteration, modification, or adjustment not provided or authorized in writing by Motorola; Customer's failure to comply with all applicable industry and OSHA standards; (ii) breakage of or damage to antennas unless caused directly by defects in material or workmanship; (iii) Equipment that has had the serial number removed or made illegible; (iv) batteries (because they carry their own separate limited warranty) or consumables; (v) freight costs to ship Equipment to the repair depot; (vi) scratches or other cosmetic damage to Equipment surfaces that does not affect the operation of the Equipment; and (vii) normal or customary wear and tear. 9.5. WARRANTY CLAIMS. To assert a warranty claim, Customer must notify Motorola in writing of the claim before the expiration of the Warranty Period. Upon receipt of this notice, Motorola will investigate the warranty claim. If this investigation confirms a valid warranty claim, Motorola will (at its option and at no additional charge to Customer) repair the defective Equipment or Motorola Software, replace it with the same or equivalent product, or refund the price of the defective Equipment or Motorola Software. That action will be the full extent of Motorola's liability for the warranty claim. If this investigation indicates the warranty claim is not valid, then Motorola may invoice Customer for responding to the claim on a time and materials basis using Motorola's then current labor rates. Repaired or replaced OrangeCountyNC.CSA.5.21.13 6 Motorola Contract No.79894/CB product is warranted for the balance of the original applicable warranty period. All replaced products or parts will become the property of Motorola. 9.6. ORIGINAL END USER IS COVERED. These express limited warranties are extended by Motorola to the original user purchasing the System for commercial, industrial, or governmental use only, and are not assignable or transferable. 9.7. DISCLAIMER OF OTHER WARRANTIES. THESE WARRANTIES ARE THE COMPLETE WARRANTIES FOR THE EQUIPMENT AND MOTOROLA SOFTWARE PROVIDED UNDER THIS AGREEMENT AND ARE GIVEN IN LIEU OF ALL OTHER WARRANTIES. MOTOROLA DISCLAIMS ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Section 10 DELAYS 10.1. FORCE MAJEURE. Neither Party will be liable for its non-performance or delayed performance if caused by a Force Majeure. A Party that becomes aware of a Force Majeure that will significantly delay performance will notify the other Party promptly (but in no event later than fifteen days) after it discovers the Force Majeure. If a Force Majeure occurs, the Parties will execute a change order to extend the Performance Schedule for a time period that is reasonable under the circumstances. 10.2. PERFORMANCE SCHEDULE DELAYS CAUSED BY CUSTOMER. If Customer (including its other contractors)delays the Performance Schedule, it will make the promised payments according to the Payment Schedule as if no delay occurred; and the Parties will execute a change order to extend the Performance Schedule and, if requested, compensate Motorola for all reasonable charges incurred because of the delay. Delay charges may include costs incurred by Motorola or its subcontractors for additional freight, warehousing and handling of Equipment; extension of the warranties; travel; suspending and re-mobilizing the work; additional engineering, project management, and standby time calculated at then current rates; and preparing and implementing an alternative implementation plan. Section 11 DISPUTES The Parties will use the following procedure to address any dispute arising under this Agreement (a "Dispute"). 11.1. GOVERNING LAW. This Agreement will be governed by and construed in accordance with the laws of the State in which the System is installed. 11.2. NEGOTIATION. Either Party may initiate the Dispute resolution procedures by sending a notice of Dispute ("Notice of Dispute"). The Parties will attempt to resolve the Dispute promptly through good faith negotiations including 1) timely escalation of the Dispute to executives who have authority to settle the Dispute and who are at a higher level of management than the persons with direct responsibility for the matter and 2) direct communication between the executives. If the Dispute has not been resolved within ten (10)days from the Notice of Dispute, the Parties will proceed to mediation. 11.3 MEDIATION. The Parties will choose an independent mediator within thirty (30) days of a notice to mediate from either Party ("Notice of Mediation"). Neither Party may unreasonably withhold consent to the selection of a mediator. If the Parties are unable to agree upon a mediator, either Party may request that American Arbitration Association nominate a mediator. Each Party will bear its own costs of mediation, but the Parties will share the cost of the mediator equally. Each Party will participate in the mediation in good faith and will be represented at the mediation by a business executive with authority to settle the Dispute. 11.4. LITIGATION, VENUE and JURISDICTION. If a Dispute remains unresolved for sixty (60) days after receipt of the Notice of Mediation, either Party may then submit the Dispute to a court of competent OrangeCountyNC.CSA.5.21.13 7 Motorola Contract No.798941CB jurisdiction in the state in which the System is installed. Each Party irrevocably agrees to submit to the exclusive jurisdiction of the courts in such state over any claim or matter arising under or in connection with this Agreement. 11.5. CONFIDENTIALITY. All communications pursuant to subsections 11.2 and 11.3 will be treated as compromise and settlement negotiations for purposes of applicable rules of evidence and any additional confidentiality protections provided by applicable law. The use of these Dispute resolution procedures will not be construed under the doctrines of laches, waiver or estoppel to affect adversely the rights of either Party. Section 12 DEFAULT AND TERMINATION 12.1 DEFAULT BY A PARTY. If either Party fails to perform a material obligation under this Agreement, the other Party may consider the non-performing Party to be in default (unless a Force Majeure causes the failure) and may assert a default claim by giving the non-performing Party a written and detailed notice of default. Except for a default by Customer for failing to pay any amount when due under this Agreement which must be cured immediately, the defaulting Party will have thirty (30) days after receipt of the notice of default to either cure the default or, if the default is not curable within thirty (30) days, provide a written cure plan. The defaulting Party will begin implementing the cure plan immediately after receipt of notice by the other Party that it approves the plan. If Customer is the defaulting Party, Motorola may stop work on the project until it approves the Customer's cure plan. 12.2. FAILURE TO CURE. If a defaulting Party fails to cure the default as provided above in Section 12.1, unless otherwise agreed in writing, the non-defaulting Party may terminate any unfulfilled portion of this Agreement. In the event of termination for default, the defaulting Party will promptly return to the non- defaulting Party any of its Confidential Information. If Customer is the non-defaulting Party, terminates this Agreement as permitted by this Section, and completes the System through a third Party, Customer may as its exclusive remedy recover from Motorola reasonable costs incurred to complete the System to a capability not exceeding that specified in this Agreement less the unpaid portion of the Contract Price. Customer will mitigate damages and provide Motorola with detailed invoices substantiating the charges. 12.3 NON-APPROPRIATION. Motorola acknowledges that Customer is a governmental entity, and the validity of this Agreement is based upon the availability of public funding under the authority of its statutory mandate. In the event that public funds are unavailable and not appropriated for the performance of Customer's obligations under this Agreement, then this Agreement shall automatically expire without penalty to Customer immediately upon written notice to Customer of the unavailability and non-appropriation of public funds. It is expressly agreed that Customer shall not activate this non-appropriation provision for its convenience or to circumvent the requirements of this Agreement, but only as an emergency fiscal measure during a substantial fiscal crisis. Customer believes that sufficient funds can be obtained to pay all amounts due Motorola throughout the term of this Agreement and hereby covenants and agrees that it will make appropriate requests for budget appropriations for the fiscal years in amounts as specified herein. Customer further agrees that said funds, once appropriated, will be maintained and expended for the expressed purpose of acquiring from Motorola the services set forth herein. In the event of a change in the Customer's statutory authority, mandate and/or mandated functions, by state and/or federal legislative or regulatory action, which adversely affects Customer's authority to continue its obligations under this Agreement, then this Agreement shall automatically terminate without penalty to Customer upon written notice to Motorola of such limitation or change in Customer's legal authority. OrangeCountyNC.CSA.5.21.13 8 Motorola Contract No.79894/CB Motorola understands that if funding is not appropriated, the Customer will have to terminate the contract. The Customer will only need to notify Motorola promptly and pay for all equipment, including third party equipment ordered for this project, and services up to the date of termination. Motorola will agree to cease work, shipments, and use reasonable efforts to mitigate any damages caused by an abrupt termination. Section 13 INDEMNIFICATION 13.1. GENERAL INDEMNITY BY MOTOROLA. Motorola will indemnify and hold Customer harmless from any and all liability, expense, judgment, suit, cause of action, or demand for personal injury, death, or direct damage to tangible property which may accrue against Customer to the extent it is caused by the negligence of Motorola, its subcontractors, or their employees or agents, while performing their duties under this Agreement, if Customer gives Motorola prompt, written notice of any claim or suit. Customer will cooperate with Motorola in its defense or settlement of the claim or suit. This section sets forth the full extent of Motorola's general indemnification of Customer from liabilities that are in any way related to Motorola's performance under this Agreement. 13.2. GENERAL INDEMNITY BY CUSTOMER. Customer will indemnify and hold Motorola harmless to the extent provided by North Carolina law from any and all liability, expense, judgment, suit, cause of action, or demand for personal injury, death, or direct damage to tangible property which may accrue against Motorola to the extent it is caused by the negligence of Customer, its other contractors, or their employees or agents, while performing their duties under this Agreement, if Motorola gives Customer prompt, written notice of any the claim or suit. Motorola will cooperate with Customer in its defense or settlement of the claim or suit. This section sets forth the full extent of Customer's general indemnification of Motorola from liabilities that are in any way related to Customer's performance under this Agreement. 13.3. PATENT AND COPYRIGHT INFRINGEMENT. 13.3.1. Motorola will defend at its expense any suit brought against Customer to the extent it is based on a third-party claim alleging that the Equipment manufactured by Motorola or the Motorola Software ("Motorola Product") directly infringes a United States patent or copyright ("Infringement Claim"). Motorola's duties to defend and indemnify are conditioned upon: Customer promptly notifying Motorola in writing of the Infringement Claim; Motorola having sole control of the defense of the suit and all negotiations for its settlement or compromise; and Customer providing to Motorola cooperation and, if requested by Motorola, reasonable assistance in the defense of the Infringement Claim. In addition to Motorola's obligation to defend, and subject to the same conditions, Motorola will pay all damages finally awarded against Customer by a court of competent jurisdiction for an Infringement Claim or agreed to, in writing, by Motorola in settlement of an Infringement Claim. 13.3.2. If an Infringement Claim occurs, or in Motorola's opinion is likely to occur, Motorola may at its option and expense: (a) procure for Customer the right to continue using the Motorola Product; (b) replace or modify the Motorola Product so that it becomes non-infringing while providing functionally equivalent performance; or (c) accept the return of the Motorola Product and grant Customer a credit for the Motorola Product, less a reasonable charge for depreciation. The depreciation amount will be calculated based upon generally accepted accounting standards. 13.3.3. Motorola will have no duty to defend or indemnify for any Infringement Claim that is based upon: (a) the combination of the Motorola Product with any software, apparatus or device not furnished by Motorola; (b) the use of ancillary equipment or software not furnished by Motorola and that is attached to or used in connection with the Motorola Product; (c) Motorola Product designed or manufactured in accordance with Customers designs, specifications, guidelines or instructions, if the alleged infringement would not have occurred without such designs, specifications, guidelines or instructions; (d) a modification of the Motorola Product by a party other than Motorola; (e) use of the Motorola Product in a manner for which the Motorola Product was not designed or that is inconsistent with the terms of this Agreement; or(f) the failure by Customer to install an enhancement release to the Motorola Software that is intended to correct the claimed infringement. In no event will Motorola's liability resulting from its OrangeCountyNC.CSA.5.21.13 9 Motorola Contract No.79894/CB indemnity obligation to Customer extend in any way to royalties payable on a per use basis or the Customer's revenues, or any royalty basis other than a reasonable royalty based upon revenue derived by Motorola from Customer from sales or license of the infringing Motorola Product. 13.3.4. This Section 13 provides Customer's sole and exclusive remedies and Motorola's entire liability in the event of an Infringement Claim. Customer has no right to recover and Motorola has no obligation to provide any other or further remedies, whether under another provision of this Agreement or any other legal theory or principle, in connection with an Infringement Claim. In addition, the rights and remedies provided in this Section 13 are subject to and limited by the restrictions set forth in Section 14. Section 14 LIMITATION OF LIABILITY Except for personal injury or death, Motorola's total liability, whether for breach of contract, warranty, negligence, strict liability in tort, indemnification, or otherwise, will be limited to the direct damages recoverable under law, but not to exceed the price of the Equipment, Software, or services with respect to which losses or damages are claimed. ALTHOUGH THE PARTIES ACKNOWLEDGE THE POSSIBILITY OF SUCH LOSSES OR DAMAGES, THEY AGREE THAT MOTOROLA WILL NOT BE LIABLE FOR ANY COMMERCIAL LOSS; INCONVENIENCE; LOSS OF USE, TIME, DATA, GOOD WILL, REVENUES, PROFITS OR SAVINGS; OR OTHER SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES IN ANY WAY RELATED TO OR ARISING FROM THIS AGREEMENT, THE SALE OR USE OF THE EQUIPMENT OR SOFTWARE, OR THE PERFORMANCE OF SERVICES BY MOTOROLA PURSUANT TO THIS AGREEMENT. This limitation of liability provision survives the expiration or termination of the Agreement and applies notwithstanding any contrary provision. No action for contract breach or otherwise relating to the transactions contemplated by this Agreement may be brought more than one (1)year after the accrual of the cause of action, except for money due upon an open account. Section 15 CONFIDENTIALITY AND PROPRIETARY RIGHTS 15.1. CONFIDENTIAL INFORMATION. During the term of this Agreement, the parties may provide each other with Confidential Information. Each Party will: maintain the confidentiality of the other Party's Confidential Information and not disclose it to any third party, except as authorized by the disclosing Party in writing or as required by a court of competent jurisdiction; restrict disclosure of the Confidential Information to its employees who have a "need to know" and not copy or reproduce the Confidential Information; take necessary and appropriate precautions to guard the confidentiality of the Confidential Information, including informing its employees who handle the Confidential Information that it is confidential and is not to be disclosed to others, but these precautions will be at least the same degree of care that the receiving Party applies to its own confidential information and will not be less than reasonable care; and use the Confidential Information only in furtherance of the performance of this Agreement. Confidential Information is and will at all times remain the property of the disclosing Party, and no grant of any proprietary rights in the Confidential Information is given or intended, including any express or implied license, other than the limited right of the recipient to use the Confidential Information in the manner and to the extent permitted by this Agreement. 15.2. PRESERVATION OF MOTOROLA'S PROPRIETARY RIGHTS. Motorola, the third party manufacturer of any Equipment, and the copyright owner of any Non-Motorola Software own and retain all of their respective Proprietary Rights in the Equipment and Software, and nothing in this Agreement is intended to restrict their Proprietary Rights. All intellectual property developed, originated, or prepared by Motorola in connection with providing to Customer the Equipment, Software, or related services remain vested exclusively in Motorola, and this Agreement does not grant to Customer any shared development rights of intellectual property. Except as explicitly provided in the Software License Agreement, Motorola does not grant to Customer, either directly or by implication, estoppel, or otherwise, any right, title or interest in Motorola's Proprietary Rights. Customer will not modify, disassemble, peel components, decompile, otherwise reverse engineer or attempt to reverse engineer, derive source code or create derivative works from, adapt, translate, merge with other software, reproduce, distribute, sublicense, sell or export the Software, or permit or encourage any third party to do so. The preceding sentence does not apply to Open Source Software which is governed by the standard license of the copyright owner. OrangeCountyNC.CSA.5.21.13 10 Motorola Contract No.79894/CB 15.3 NORTH CAROLINA PUBLIC RECORDS ACT. Motorola acknowledges that this Agreement, the Confidential Information and any documents, memorandum, data, reports, analyses, compilations, records, pricing and evaluation of all or any portion of the transactions contemplated by this Agreement may be deemed public records and subject to disclosure, in whole or in part, pursuant to the North Carolina Public Records Law. Customer will provide Motorola with prompt notice of any intended disclosures or requests for disclosure pursuant to the North Carolina Public Records Law and an appropriate opportunity to seek protection of the Confidential Information consistent with all applicable laws and regulations. Should a public records request be made for information Motorola claims is proprietary in nature, Customer will, within a reasonable time, notify Motorola of such public records request. Motorola shall, within five (5) business days of said notification provide notice that it does or does not object to the Customer disclosing the requested information pursuant to the subject public records request. If Motorola objects to the disclosure of the requested information, Motorola agrees that it shall be solely responsible for the defense of and the cost of defending any claim or complaint against the Customer for its refusal to disclose Confidential Information. Motorola agrees that if any such complaint or claim is filed it will indemnify Customer and will reimburse Customer for any and all damages awarded against Customer its refusal to disclose the requested information. Motorola's obligations under this indemnification are expressly conditioned on the following: (i) Customer must promptly notify Motorola of any such claim; (ii) Customer must in writing grant Motorola sole control of the defense of any such claim and of all negotiations for its settlement or compromise (if Customer chooses to represent its own interests in any such action, Customer may do so at its own expense, but such representation must not prejudice Motorola's right to control the defense of the claim and negotiate its settlement or compromise); and (iii) Customer must cooperate with Motorola to facilitate the settlement or defense of the claim. Motorola agrees that it releases County from all loss, liability, claims or expense, including attorney's fees, arising out of or related to the release or disclosure or failure by the Customer to release or disclose Confidential Information in accordance with the procedure outlined herein. Motorola further agrees that it waives the right to file any court action against Customer for any such release, disclosure, or failure to release or disclose Confidential Information. Section 16 GENERAL 16.1. TAXES. The Contract Price does not include any excise, sales, lease, use, property, or other taxes, assessments or duties, all of which will be paid by Customer except as exempt by law. If Motorola is required to pay any of these taxes, Motorola will send an invoice to Customer and Customer will pay to Motorola the amount of the taxes (including any interest and penalties) within twenty (20) days after the date of the invoice. Customer will be solely responsible for reporting the Equipment for personal property tax purposes, and Motorola will be solely responsible for reporting taxes on its income or net worth. 16.2. ASSIGNABILITY AND SUBCONTRACTING. Except as provided herein, neither Party may assign this Agreement or any of its rights or obligations hereunder without the prior written consent of the other Party, which consent will not be unreasonably withheld. Any attempted assignment, delegation, or transfer without the necessary consent will be void. Notwithstanding the foregoing, Motorola may assign this Agreement to any of its affiliates or its right to receive payment without the prior consent of Customer. In addition, in the event Motorola separates one or more of its businesses (each a"Separated Business"), whether by way of a sale, establishment of a joint venture, spin-off or otherwise (each a "Separation Event"), Motorola may, without the prior written consent of the other Party and at no additional cost to Motorola, assign this Agreement such that it will continue to benefit the Separated Business and its affiliates (and Motorola and its affiliates, to the extent applicable) following the Separation Event. Motorola may subcontract any of the work, but subcontracting will not relieve Motorola of its duties under this Agreement. OrangeCountyNC.CSA.5.21.13 11 Motorola Contract No.79894/CB 16.3 WAIVER. Failure or delay by either Party to exercise a right or power under this Agreement will not be a waiver of the right or power. For a waiver of a right or power to be effective, it must be in a writing signed by the waiving Party. An effective waiver of a right or power will not be construed as either a future or continuing waiver of that same right or power, or the waiver of any other right or power. 16.4. SEVERABILITY. If a court of competent jurisdiction renders any part of this Agreement invalid or unenforceable, that part will be severed and the remainder of this Agreement will continue in full force and effect. 16.5. INDEPENDENT CONTRACTORS. Each Party will perform its duties under this Agreement as an independent contractor. The Parties and their personnel will not be considered to be employees or agents of the other Party. Nothing in this Agreement will be interpreted as granting either Party the right or authority to make commitments of any kind for the other. This Agreement will not constitute, create, or be interpreted as a joint venture, partnership or formal business organization of any kind. 16.6. HEADINGS AND SECTION REFERENCES. The section headings in this Agreement are inserted only for convenience and are not to be construed as part of this Agreement or as a limitation of the scope of the particular section to which the heading refers. This Agreement will be fairly interpreted in accordance with its terms and conditions and not for or against either Party. 16.7. ENTIRE AGREEMENT. This Agreement, including all Exhibits, constitutes the entire agreement of the Parties regarding the subject matter of the Agreement and supersedes all previous agreements, proposals, and understandings, whether written or oral, relating to this subject matter. This Agreement may be executed in multiple counterparts, each of which shall be an original and all of which shall constitute one and the same instrument. A facsimile copy or computer image, such as a PDF or tiff image, of a signature shall be treated as and shall have the same effect as an original signature. In addition, a true and correct facsimile copy or computer image of this Agreement shall be treated as and shall have the same effect as an original signed copy of this document. This Agreement may be amended or modified only by a written instrument signed by authorized representatives of both Parties. The preprinted terms and conditions found on any Customer purchase order, acknowledgment or other form will not be considered an amendment or modification of this Agreement, even if a representative of each Party signs that document. 16.8. NOTICES. Notices reg6ired under this Agreement to be given by one Party to the other must be in writing and either personally delivered or sent to the address shown below by certified mail, return receipt requested and postage prepaid (or by a recognized courier service, such as Federal Express, UPS, or DHL), or by facsimile with correct answerback received, and will be effective upon receipt: Motorola Solutions, Inc. Customer Attn: Christine Binotti, Commercial Counsel Attn: Orange County Emergency Services Director 1303 E. Algonquin Rd. P.O. Box 8181 Schaumburg, IL 60196 Orange County, NC fax: 847-576-0721 fax: (919)732-8160 16.9. COMPLIANCE WITH APPLICABLE LAWS. Each Party will comply with all applicable federal, state,and local laws, regulations and rules concerning the performance of this Agreement or use of the System. Customer will obtain and comply with all Federal Communications Commission ("FCC') licenses and authorizations required for the installation, operation and use of the System before the scheduled installation of the Equipment. Although Motorola might assist Customer in the preparation of its FCC license applications, neither Motorola nor any of its employees is an agent or representative of Customer in FCC or other matters. 16.10. AUTHORITY TO EXECUTE AGREEMENT. Each Party represents that it has obtained all necessary approvals, consents and authorizations to enter into this Agreement and to perform its duties under this Agreement; the person executing this Agreement on its behalf has the authority to do so; upon execution and delivery of this Agreement by the Parties, it is a valid and binding contract, enforceable in OrangeCountyNC.CSA.521.13 12 Motorola Contract No.79894/CB Motorola's ability to perform its obligations under the Agreement or its Maintenance and Support Agreement. In such cases, a revision to the appropriate provisions of the Agreement, including the Statement of Work, may be necessary. To the extent Motorola provides assistance to correct any issues caused by or arising out of the use of or failure to maintain Administrative User Credentials, Motorola will be entitled to bill Customer and Customer will pay Motorola on a time and materials basis for resolving the issue. 16.12. SURVIVAL OF TERMS. The following provisions will survive the expiration or termination of this Agreement for any reason: Section 3.6 (Motorola Software); Section 3.7 (Non-Motorola Software); if any payment obligations exist, Sections 5.1 and 5.2 (Contract Price and Invoicing and Payment); Subsection 9.7 (Disclaimer of Implied Warranties); Section 11 (Disputes); Section 14 (Limitation of Liability); and Section 15 (Confidentiality and Proprietary Rights); and all of the General provisions in Section 16. The Parties hereby enter into this Agreement as of the Effective Date. Motorola Solutions, Inc. Customer By: l By: Name:_Ma shall right Name: R"r Title:_MSSSI VP & Director, Sales Title: (— C.hoxv ?' 'Pcz�.c( Ca�nmw5)orA Date: _May 23, 2013 Date: I Z Approved as to technical content: e s Groves, Director, Emergency Services Approved as to legal form: 1&nnette7lk Moore, S ff Attorney "This instrument has been preaudited in the manner required by the Local Government Budget and Fiscal Control Act." J. Clarence G. Grier, Assistant County Manager/CFO OrangeCountyNC.CSA.5.21.13 13 Motorola Contract No.79894/CB Exhibit A SOFTWARE LICENSE AGREEMENT This Exhibit A Software License Agreement ("Agreement") is between Motorola Solutions, Inc., ("Motorola"), and Orange County, a political subdivision of the State of North Carolina.("Licensee"). For good and valuable consideration, the parties agree as follows: Section 1 DEFINITIONS 1.1 "Designated Products" means products provided by Motorola to Licensee with which or for which the Software and Documentation is licensed for use. 1.2 "Documentation" means product and software documentation that specifies technical and performance features and capabilities, and the user, operation and training manuals for the Software (including all physical or electronic media upon which such information is provided). 1.3 "Open Source Software" means software with either freely obtainable source code, license for modification, or permission for free distribution. 1.4 "Open Source Software License" means the terms or conditions under which the Open Source Software is licensed. 1.5 "Primary Agreement"means the agreement to which this exhibit is attached. 1.6 "Security Vulnerability" means a flaw or weakness in system security procedures, design, implementation, or internal controls that could be exercised (accidentally triggered or intentionally exploited) and result in a security breach such that data is compromised, manipulated or stolen or the system damaged. 1.7 "Software" (i) means proprietary software in object code format, and adaptations, translations, de- compilations, disassemblies, emulations, or derivative works of such software; (ii) means any modifications, enhancements, new versions and new releases of the software provided by Motorola; and (iii) may contain one or more items of software owned by a third party supplier. The term "Software" does not include any third party software provided under separate license or third party software not licensable under the terms of this Agreement. OrangeCountyNC.CSA.5.21.13 14 Motorola Contract No.79894/CB Section 2 SCOPE Motorola and Licensee enter into this Agreement in connection with Motorola's delivery of certain proprietary Software or products containing embedded or pre-loaded proprietary Software, or both. This Agreement contains the terms and conditions of the license Motorola is providing to Licensee, and Licensee's use of the Software and Documentation. Section 3 GRANT OF LICENSE 3.1. Subject to the provisions of this Agreement and the payment of applicable license fees, Motorola grants to Licensee a personal, limited, non-transferable (except as permitted in Section 7) and non- exclusive license under Motorola's copyrights and Confidential Information (as defined in the Primary Agreement) embodied in the Software to use the Software, in object code form, and the Documentation solely in connection with Licensee's use of the Designated Products. This Agreement does not grant any rights to source code. 3.2. If the Software licensed under this Agreement contains or is derived from Open Source Software, the terms and conditions governing the use of such Open Source Software are in the Open Source Software Licenses of the copyright owner and not this Agreement. If there is a conflict between the terms and conditions of this Agreement and the terms and conditions of the Open Source Software Licenses governing Licensee's use of the Open Source Software, the terms and conditions of the license grant of the applicable Open Source Software Licenses will take precedence over the license grants in this Agreement. If requested by Licensee, Motorola will use commercially reasonable efforts to: (i) determine whether any Open Source Software is provided under this Agreement; (ii) identify the Open Source Software and provide Licensee a copy of the applicable Open Source Software License (or specify where that license may be found); and, (iii) provide Licensee a copy of the Open Source Software source code, without charge, if it is publicly available(although distribution fees may be applicable). Section 4 LIMITATIONS ON USE 4.1. Licensee may use the Software only for Licensee's internal business purposes and only in accordance with the Documentation. Any other use of the Software is strictly prohibited. Without limiting the general nature of these restrictions, Licensee will not make the Software available for use by third parties on a "time sharing," "application service provider," or "service bureau" basis or for any other similar commercial rental or sharing arrangement. 4.2. Licensee will not, and will not allow or enable any third party to: (i) reverse engineer, disassemble, peel components, decompile, reprogram or otherwise reduce the Software or any portion to a human perceptible form or otherwise attempt to recreate the source code; (ii) modify, adapt, create derivative works of, or merge the Software; (iii) copy, reproduce, distribute, lend, or lease the Software or Documentation to any third party, grant any sublicense or other rights in the Software or Documentation to any third party, or take any action that would cause the Software or Documentation to be placed in the public domain; (iv) remove, or in any way alter or obscure, any copyright notice or other notice of Motorola's proprietary rights; (v) provide, copy, transmit, disclose, divulge or make the Software or Documentation available to, or permit the use of the Software by any third party or on any machine except as expressly authorized by this Agreement; or (vi) use, or permit the use of, the Software in a manner that would result in the production of a copy of the Software solely by activating a machine containing the Software. Licensee may make one copy of Software to be,used solely for archival, back- up, or disaster recovery purposes; provided that Licensee may not operate that copy of the Software at the same time as the original Software is being operated. Licensee may make as many copies of the Documentation as it may reasonably require for the internal use of the Software. 4.3. Unless otherwise authorized by Motorola in writing, Licensee will not, and will not enable or allow any third party to: (i) install a licensed copy of the Software on more than one unit of a Designated Product; or(ii) copy onto or transfer Software installed in one unit of a Designated Product onto one other OrangeCountyNC.CSA.5.21.13 15 Motorola Contract No.79894/CB device. Licensee may temporarily transfer Software installed on a Designated Product to another device if the Designated Product is inoperable or malfunctioning, if Licensee provides written notice to Motorola of the temporary transfer and identifies the device on which the Software is transferred. Temporary transfer of the Software to another device must be discontinued when the original Designated Product is returned to operation and the Software must be removed from the other device. Licensee must provide prompt written notice to Motorola at the time temporary transfer is discontinued. 4.4. When using Motorola's Radio Service Software ("RSS"), Licensee must purchase a separate license for each location at which Licensee uses RSS. Licensee's use of RSS at a licensed location does not entitle Licensee to use or access RSS remotely. Licensee may make one copy of RSS for each licensed location. Licensee shall provide Motorola with a list of all locations at which Licensee uses or intends to use RSS upon Motorola's request. 4.5. Licensee will maintain, during the term of this Agreement and for a period of two years thereafter, accurate records relating to this license grant to verify compliance with this Agreement. Motorola or an independent third party ("Auditor") may inspect Licensee's premises, books and records, upon reasonable prior notice to Licensee, during Licensee's normal business hours and subject to Licensee's facility and security regulations. Motorola is responsible for the payment of all expenses and costs of the Auditor. Any information obtained by Motorola and the Auditor will be kept in strict confidence by Motorola and the Auditor and used solely for the purpose of verifying Licensee's compliance with the terms of this Agreement. Section 5 OWNERSHIP AND TITLE Motorola, its licensors, and its suppliers retain all of their proprietary rights in any form in and to the Software and Documentation, including, but not limited to, all rights in patents, patent applications, inventions, copyrights, trademarks, trade secrets, trade names, and other proprietary rights in or relating to the Software and Documentation (including any corrections, bug fixes, enhancements, updates, modifications, adaptations, translations, de-compilations, disassemblies, emulations to or derivative works from the Software or Documentation, whether made by Motorola or another party, or any improvements that result from Motorola's processes or, provision of information services). No rights are granted to Licensee under this Agreement by implication, estoppel or otherwise, except for those rights which are expressly granted to Licensee in this Agreement. All intellectual property developed, originated, or prepared by Motorola in connection with providing the Software, Designated Products, Documentation or related services, remains vested exclusively in Motorola, and Licensee will not have any shared development or other intellectual property rights. Section 6 LIMITED WARRANTY; DISCLAIMER OF WARRANTY 6.1. The commencement date and the term of the Software warranty will be a period of ninety (90) days from Motorola's shipment of the Software (the "Warranty Period"). If Licensee is not in breach of any of its obligations under this Agreement, Motorola warrants that the unmodified Software, when used properly and in accordance with the Documentation and this Agreement, will be free from a reproducible defect that eliminates the functionality or successful operation of a feature critical to the primary functionality or successful operation of the Software. Whether a defect occurs will be determined by Motorola solely with reference to the Documentation. Motorola does not warrant that Licensee's use of the Software or the Designated Products will be uninterrupted, error-free, completely free of Security Vulnerabilities, or that the Software or the Designated Products will meet Licensee's particular requirements. Motorola makes no representations or warranties with respect to any third party software included in the Software. 6.2 Motorola's sole obligation to Licensee and Licensee's exclusive remedy under this warranty is to use reasonable efforts to remedy any material Software defect covered by this warranty. These efforts will involve either replacing the media or attempting to correct significant, demonstrable program or documentation errors or Security Vulnerabilities. If Motorola cannot correct the defect within a reasonable time, then at Motorola's option, Motorola will replace the defective Software with functionally-equivalent OrangeCountyNC.CSA.5.21.13 16 Motorola Contract No.79894/CB Software, license to Licensee substitute Software which will accomplish the same objective, or terminate the license and refund the Licensee's paid license fee. 6.3. Warranty claims are described in the Primary Agreement. 6.4. The express warranties set forth in this Section 6 are in lieu of, and Motorola disclaims, any and all other warranties (express or implied, oral or written) with respect to the Software or Documentation, including, without limitation, any and all implied warranties of condition, title, non-infringement, merchantability, or fitness for a particular purpose or use by Licensee (whether or not Motorola knows, has reason to know, has been advised, or is otherwise aware of any such purpose or use), whether arising by law, by reason of custom or usage of trade, or by course of dealing. In addition, Motorola disclaims any warranty to any person other than Licensee with respect to the Software or Documentation. Section 7 TRANSFERS Licensee will not transfer the Software or Documentation to any third party without Motorola's prior written consent. Motorola's consent may be withheld at its discretion and may be conditioned upon transferee paying all applicable license fees and agreeing to be bound by this Agreement. If the Designated Products are Motorola's radio products and Licensee transfers ownership of the Motorola radio products to a third party, Licensee may assign its right to use the Software (other than RSS and Motorola's FLASHport®software)which is embedded in or furnished for use with the radio products and the related Documentation; provided that Licensee transfers all copies of the Software and Documentation to the transferee, and Licensee and the transferee sign a transfer form to be provided by Motorola upon request, obligating the transferee to be bound by this Agreement. Section 8 TERM AND TERMINATION 8.1 Licensee's right to use the Software and Documentation will begin when the Primary Agreement is signed by both parties and will continue for the life of the Designated Products with which or for which the Software and Documentation have been provided by Motorola, unless Licensee breaches this Agreement, in which case this Agreement and Licensee's right to use the Software and Documentation may be terminated immediately upon notice by Motorola. 8.2 Within thirty (30) days after termination of this Agreement, Licensee must certify in writing to Motorola that all copies of the Software have been removed or deleted from the Designated Products and that all copies of the Software and Documentation have been returned to Motorola or destroyed by Licensee and are no longer in use by Licensee. 8.3 Licensee acknowledges that Motorola made a considerable investment of resources in the development, marketing, and distribution of the Software and Documentation and that Licensee's breach of this Agreement will result in irreparable harm to Motorola for which monetary damages would be inadequate. If Licensee breaches this Agreement, Motorola may terminate this Agreement and be entitled to all available remedies at law or in equity (including immediate injunctive relief and repossession of all non-embedded Software and associated Documentation unless Licensee is a Federal agency of the United States Government). OrangeCountyNC.CSA.5.21.13 17 Motorola Contract No.79894/CB Section 9 UNITED STATES GOVERNMENT LICENSING PROVISIONS This Section applies if Licensee is the United States Government or a United States Government agency. Licensee's use, duplication or disclosure of the Software and Documentation under Motorola's copyrights or trade secret rights is subject to the restrictions set forth in subparagraphs (c)(1) and (2) of the Commercial Computer Software-Restricted Rights clause at FAR 52.227-19 (JUNE 1987), if applicable, unless they are being provided to the Department of Defense. If the Software and Documentation are being provided to the Department of Defense, Licensee's use, duplication, or disclosure of the Software and Documentation is subject to the restricted rights set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause at DFARS 252.227-7013 (OCT 1988), if applicable. The Software and Documentation may or may not include a Restricted Rights notice, or other notice referring to this Agreement. The provisions of this Agreement will continue to apply, but only to the extent that they are consistent with the rights provided to the Licensee under the provisions of the FAR or DFARS mentioned above, as applicable to the particular procuring agency and procurement transaction. Section 10 CONFIDENTIALITY Licensee acknowledges that the Software and Documentation contain Motorola's valuable proprietary and Confidential Information and are Motorola's trade secrets, and that the provisions in the Primary Agreement concerning Confidential Information apply. Section 11 LIMITATION OF LIABILITY The Limitation of Liability provision is described in the Primary Agreement. Section 12 NOTICES Notices are described in the Primary Agreement. Section 13 GENERAL 13.1. COPYRIGHT NOTICES. The existence of a copyright notice on the Software will not be construed as an admission or presumption of publication of the Software or public disclosure of any trade secrets associated with the Software. 13.2. COMPLIANCE WITH LAWS. Licensee acknowledges that the Software is subject to the laws and regulations of the United States and Licensee will comply with all applicable laws and regulations, including export laws and regulations of the United States. Licensee will not, without the prior authorization of Motorola and the appropriate governmental authority of the United States, in any form export or re-export, sell or resell, ship or reship, or divert, through direct or indirect means, any item or technical data or direct or indirect products sold or otherwise furnished to any person within any territory for which the United States Government or any of its agencies at the time of the action, requires an export license or other governmental approval. Violation of this provision is a material breach of this Agreement. 13.3. ASSIGNMENTS AND SUBCONTRACTING. Motorola may assign its rights or subcontract its obligations under this Agreement, or encumber or sell its rights in any Software, without prior notice to or consent of Licensee. 13.4. GOVERNING LAW. This Agreement is governed by the laws of the United States to the extent that they apply and otherwise by the internal substantive laws of the State to which the Software is shipped if Licensee is a sovereign government entity, or the internal substantive laws of the State of Illinois if Licensee is not a sovereign government entity. The terms of the U.N. Convention on Contracts for the International Sale of Goods do not apply. In the event that the Uniform Computer Information OrangeCountyNC.CSA.5.21.13 18 Motorola Contract No.79894/CB Transaction Act, any version of this Act, or a substantially similar law (collectively "UCITA") becomes applicable to a party's performance under this Agreement, UCITA does not govern any aspect of this Agreement or any license granted under this Agreement, or any of the parties' rights or obligations under this Agreement. The governing law will be that in effect prior to the applicability of UCITA. 13.5. THIRD PARTY BENEFICIARIES. This Agreement is entered into solely for the benefit of Motorola and Licensee. No third parry has the right to make any claim or assert any right under this Agreement, and no third parry is deemed a beneficiary of this Agreement. Notwithstanding the foregoing, any licensor or supplier of third party software included in the Software will be a direct and intended third party beneficiary of this Agreement. 13.6. SURVIVAL. Sections 4, 5, 6.3, 7, 8, 9, 10, 11 and 13 survive the termination of this Agreement. 13.7. ORDER OF PRECEDENCE. In the event of inconsistencies between this Exhibit and the Primary Agreement, the parties agree that this Exhibit prevails, only with respect to the specific subject matter of this Exhibit, and not the Primary Agreement or any other exhibit as it applies to any other subject matter. 13.8 SECURITY. Motorola uses reasonable means in the design and writing of its own Software and the acquisition of third party Software to limit Security Vulnerabilities. While no software can be guaranteed to be free from Security Vulnerabilities, if a Security Vulnerability is discovered, Motorola will take the steps set forth in Section 6-of this Agreement. OrangeCountyNC.CSA.5.21.13 19 Motorola Contract No.79894/CB Exhibit B Payment Schedule The total Contract Price in U. S. Dollars is Seven Hundred Seventy Thousand and eighty eight dollars and 00/100. Except for a payment that is due on the Effective Date, Customer will make payments to Motorola within thirty (30) days after the date of each invoice. Customer will make payments when due in the form of a check, cashier's check, or wire transfer drawn on a U.S. financial institution and in accordance with the following milestones. 1) 30%of Contract Price upon Contract Execution 2) 20%of Contract Price upon Delivery of Equipment 3) 25%of Contract Price upon Installation of Equipment 4) 25%of Contract Price upon System Acceptance Motorola reserves the right to make partial shipments of equipment and to request payment upon shipment of such equipment. In addition, Motorola reserves the right to invoice for installations or civil work completed on a site-by-site basis, when applicable. OrangeCountyNC.CSA.5.21.13 20 Motorola Contract No.798941CB PROPOSALTO ORANGE COUNTY,NORTH CAROLINA TITLE PAGE MCC 0► CONSOLE MOTOROLA The design,technical,and cost information fumished with this proposal is proprietary information of Motorola Solutions,Inc.(Motorola).Such information is submitted with the restriction that it is to be used only for the evaluation of the proposal,and is not to be disclosed publicly or in any manner to anyone other than those required to evaluate the proposal,without the express written permission of Motorola Solutions,Inc. MOTOROLA,MOTO,MOTOROLA SOLUTIONS,and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used under license.SYMBOL is a trademark owned by Symbol Technologies,Inc.,which is a wholly owned subsidiary of Motorola Solutions,Inc.All other trademarks are the property of their respective owners.0 2012 Motorola Solutions,Inc.All rights reserved. TABLE OF CONTENTS Cover Letter Section 1.........................................Statement of Work Section 2.........................................System Description Section 3.........................................Acceptance Test Plan Section 4.........................................Service / Warranty Section 5.........................................Equipment List Section 6.........................................Training Section 7.........................................Pricing Section 8.........................................Contractual Documentation Orange County,North Carolina MCC 7500 Console System Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted i MOTOROLA Motorola Solutions,Inc. 1700 Belle Meade Court Lawrenceville,GA 30043 December 20,2012 Mr. Craig Blackwood Orange County Emergency Management Hillsborough NC 27278 RE:Console Upgrade Dear Mr.Blackwood: Motorola Solutions,Inc. ("Motorola')is pleased to have the opportunity to provide Orange County Emergency Management with a proposal to upgrade your existing Motorola Consoles with the latest technology in our next generation P25 MCC7500 IP consoles to connect to the VIPER Motorola P25 Core. The Motorola Project Team has taken great care to propose a solution that will meet your needs today and tomorrow. Our Proposal offers a turnkey package including equipment,installation engineering,project management and life cycle management tailored to the Orange County Emergency Management. Motorola's proposal is conditioned upon your acceptance of the terms and conditions in the Communication System Agreement(CSA)or a negotiated version thereof. Motorola appreciates the opportunity to present this proposal and looks forward to continuing our long term partnership.If you have any questions concerning this proposal please contact Scott Hurt at 336 312-9165 Sincerely, MOTOROLA SOLUTIONS,INC. 1� i Marshall Wright MSSSI Vice President&Director,Sales Government&Public Safety-East Region North America Government&Commercial Markets PROPOSALTO ORANGE COUNTY,NORTH CAROLINA SECTION 1 STATEMENT OF WORK MCC Ali CONSOLE MOTOROLA The design,technical,and cost information furnished with this proposal is proprietary information of Motorola Solutions,Inc.(Motorola).Such information is submitted with the restriction that it is to be used only for the evaluation of the proposal,and is not to be disclosed publicly or in any manner to anyone other than those required to evaluate the proposal,without the express written permission of Motorola Solutions,Inc. MOTOROLA,MOTO,MOTOROLA SOLUTIONS,and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used under license.SYMBOL is a trademark owned by Symbol Technologies,Inc.,which is a wholly awned subsidiary of Motorola Solutions,Inc.All other trademarks are the property of their respective owners.Q 2012 Motorola Solutions,Inc.All rights reserved. � ���U� d�� o��*°^~"� ~°� CONTENTS Section Statement¢f Work.......................................................................................................................... 1-1 1.1 Motorola Responsibilities-----------------------------.--- 1-1 1.2 Orange County Responsibilities----------------------------- 1-1 1.3 Assumptions--------------------------------------' 1-2 Orange County,North Carolina MCC 7soo Console System Use m disclosure nrthis proposal is subject m the restrictions on the cover page. motomeaolumons Confidential Restricted Table of Contents / �� SECTION 1 STATEMENT OF WORK Motorola is proposing to Orange County the installation and configuration of the following equipment at the specified locations. Site Name Major Equipment Orange County 911 EOC MCC 7500 Console equipment with CSC and CCGWs.Eleven console operator positions with AIS. The document delineates the general responsibilities between Motorola and Orange County as agreed to by contract. 1.1 MOTOROLA RESPONSIBILITIES Motorola's general responsibilities include the following: • Perform the installation of the Motorola supplied equipment described above. • Schedule the implementation in agreement with Orange County. • Coordinate the activities of all Motorola subcontractors under this contract. • Administer safe work procedures for installation. • Provide Orange County with the appropriate system interconnect specifications. 1.2 ORANGE COUNTY RESPONSIBILITIES Orange County will assume responsibility for the installation and performance of all other equipment and work necessary for completion of this project that is not provided by Motorola. Orange County's general responsibilities include the following: • Provide all buildings,equipment shelters,and towers required for system installation • Insure communications sites meet space,grounding,power,and connectivity requirements for the installation of all equipment. • Obtain all licensing,site access,or permitting required for project implementation. • Obtain frequencies for project as required. • Provide required system interconnections to VIPER P25 Master Site in Garner,NC.Motorola will assist Orange County with technical requirements and specifications for site links. • Customer will provide a dedicated delivery point,such as a warehouse, for receipt,inventory and storage of equipment prior to delivery to the site(s). • Coordinate the activities of all Orange County's vendors or other contractors. Orange County,North Carolina MCC 7500 Console System Use or disclosure of this proposal is subject to the restrictions on the cover page. ® Motorola Solutions Confidential Restricted Statement of Work 1-1 1.3 ASSUMPTIONS Motorola has based the system design on information gathered from meetings with Orange County and an analysis of their existing system and requirements. All assumptions have been listed below for review. Should Motorola's assumptions be deemed incorrect or not agreeable to Orange County, a revised proposal with the necessary changes and adjusted costs will be required.Changes to the equipment or scope of the project after contract will require a change order. • All existing sites or equipment locations will have sufficient space available for the system described as required/specified by R56. • All existing sites or equipment locations will have adequate electrical power in the proper phase and voltage and site grounding to support the requirements of the system described. • All existing towers will have adequate space and size to support the antenna network requirements of the system described. • Any site/location upgrades or modifications are the responsibility of the customer. • Motorola will provide as part of this proposal one Archiving Interface Server(AIS)to be used to interface to a third party voice logging recorder system. It shall be the responsibility of Orange County and their recording system vendor to properly interface to the AIS system. This to include obtaining any required API, documentation, licensing,software or hardware required.Motorola assumes no responsibility for installation,design or integration of third party logging recorders other than equipment that has been certified to operate on Motorola systems. • Approved FCC licensing provided by the customer. • Approved local, State or Federal permits as may be required for the installation and operation of the proposed equipment are the responsibility of the customer. • Any required system interconnections not specifically outlined here will be provided by the Customer. These may include dedicated phone circuits,microwave links or other types of connectivity. • No coverage guarantee is included in this proposal. • Motorola is not responsible for interference caused or received by the Motorola provided equipment except for interference that is directly caused by the Motorola provided transmitter(s) to the Motorola provided receiver(s). Should the Customer's system experience interference, Motorola can be contracted to investigate the source and recommend solutions to mitigate the issue. Orange County,North Carolina Use or disclosure of this proposal is subject MCC 7500 Console System to the restrictions on the cover page. 1-2 Statement of Work Motorola Solutions Confidential Restricted PROPOSALTO ORANGE COUNTY,NORTH CAROLINA SECTION 2 SYSTEM DESCRIPTION MCC 7500 CONSOLE MorONOLA The design,technical,and cost information furnished with this proposal is proprietary information of Motorola Solutions,Inc.(Motorola).Such information is submitted with the restriction that it is to be used only for the evaluation of the proposal,and Is not to be disclosed publicly or in any manner to anyone other than those required to evaluate the proposal,without the express written permission of Motorola Solutions,Inc. MOTOROLA,MOTO,MOTOROLA SOLUTIONS,and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used under license.SYMBOL is a trademark owned by Symbol Technologies,Inc.,which is a wholly owned subsidiary of Motorola Solutions,Inc.All other trademarks are the property of their respective owners.0 2012 Motorola Solutions,Inc.All rights reserved. ' ' ���U � ��� �� ��� ."n��~.~. v�" CONTENTS =�.~ ..� Section 2 SystemDescription.........................................................................................................................2-1 2.1 Communications Consoles..............................................................................................2-1 2.2 MCC 7500 Console System ................................................. ......... .......................... .....2-2 2.3 MCC 7500 Dispatch Console with\/PK8 Overview........................................................... 2-4 2.3`1 Console Site Architectures...........................................................................................2-4 2.3-2 Dispatch Console Subsystem......................................................................................2-5 2.3.3 Dispatch Cmnaohy--Operator Position........................................................................ 2-6 2.3,4 Voice Processor Module (VPK8 ................................................................................... 2-G 2.3.5 MCC 75O0\/PK8 Peripherals-----------------------------.2-7 2.3.6 Desktop Speakers----------------------------------.2-7 2.3.7 Desk Microphone.........................................................................................................2-G 2.3.8 Footovvituh ...................................................................................................................2-8 2.3.9 Instant Recall Recorder Port(for Radio) ...................................................................... 2-9 3.3j0 External Paging Encoder Port.................................................................. ............. 2-10 2.3.11 Local Logging Recorder Port................................................................................. 2-1O 2.3.12 Headset Jacks...................................................................... ............................ ... 3-11 2/4 MCC7500 EUte Dispatch Position..................................................................................2-12 2,4.1 Elite Dispatch Main Window ...................................................................................... 2-12 2.4.2 VU-Meter.............................................. .................................................................... 2-13 2.4.3 Radio Resource Window...........................................................................................2-14 Orange County,North Carolina MCC 75m Console System Use or disclosure mthis proposal is subject m the restrictions on the oover page. ���am��c�m��/n�m�� ���un�o / �~ - SECTION 2 SYSTEM DESCRIPTION Motorola is proposing a communications solution for Orange County,North Carolina that details replacement of the county's current Motorola Gold Elite console system with a Motorola P25 MCC7500 console system. Motorola has developed a comprehensive system design and implementation plan based on the needs of each county agency.The integration plan accounts for how consoles and core infrastructure will be installed. 2.1 COMMUNICATIONS CONSOLES The MCC 7500 console system is Motorola's mission critical IP console supporting our ASTRO 25 network,and is the most advanced offering in our line of radio dispatching products. The MCC 7500 console features Motorola's proven Gold Elite graphical user interface(GUI).Key information and critical functions are clearly identified with easy to understand icons.Dispatchers can quickly recognize these icons instead of reading text,thus maximizing their productivity. The critical tools users need to communicate with field personnel are at their fingertips.Dispatchers can quickly see information about who is calling,the time and call type.Channels or talkgroups are displayed in on-screen"folders"for prioritization.Flashing red indicators easily identify incoming emergencies. The MCC 7500 Dispatch Console system consists of a family of products that work together through the ASTRO 25 system IP network to enable dispatchers to communicate to users in the field as well as manage dispatching resources and channels. • The MCC 7500 Dispatch Console is an IP-based radio dispatch console. It can manage trunked audio,conventional audio and paging tones. • The Conventional Channel Gateway provides an IP interface for analog and digital conventional systems,allowing dispatchers to communicate with these resources through the MCC 7500 dispatch console. • The Aux 1/0 allows dispatchers to monitor and/or control the statuses of external devices via relay closures and input buffers. The Conventional Site Controller supports continued communication between and operation of the various components of a dispatch console site in the event the site loses communications with the radio network controller. The console system currently in use at the Orange County 911 Center will be replaced with the Motorola MCC7500 IP based console system that is utilized with the Motorola P25 radio systems.The console system will consist of nine operator positions.The console will use conventional channel gateways(CCGW)to operate conventional and control stations for existing systems communications and interoperability requirements. Upon implementation the CCGW equipment will continue to support interoperability,backup and conventional operation.The console system will have a direct connection to the VIPER Master site that will support wide area P25 operation. Orange County,North Carolina MCC 7500 Console System Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted System Description 2-1 2.2 MCC 7500 CONSOLE SYSTEM The Motorola MCC 7500 Dispatch Console is Motorola's high-tier,mission-critical IP radio Dispatch Console system. Many of the features in the CENTRACOM Gold Series Elite product are carried forward to the Motorola MCC 7500 Dispatch Console. In addition to these legacy features,the Motorola MCC 7500 Dispatch Console product line can provide new features. Some of the more important new features include: • Seamless integration with ASTRO®25 trunking systems. • Supports the IP protocols of the ASTRO®25 system's transport network, so MGEGs and AEBs are no longer needed to interface the Dispatch Console subsystem to a trunking system, and no CEB is needed for conventional systems. • Encryption and decryption in the dispatch positions which allows true end-to end encryption in the radio system. • Remote centralized end to end key management using over the Ethernet keying(OTEK). • Configuration of the MCC 7500 Dispatch Console subsystem through the radio system's centralized configuration subsystem allowing for a single point for configuring the radio system. • Management of the MCC 7500 Dispatch Console subsystem through the radio system's centralized network management subsystem allowing a single point for managing faults, accounting,performance,and security of the radio system. • Centralized and/or distributed logging of conventional and trunked radio audio,associated radio call information,and certain radio system events. Motorola's MCC 7500 Dispatch Console subsystem consists of: • MCC 7500 Dispatch Console • MCC 7500 Archiving Interface Server(AIS) • Logging Recorder • Auxiliary Input&Output(Aux 1/0)Server • Conventional Channel Gateway(Analog and Digital) • Conventional Site Controller Motorola MCC 7500 Dispatch Console equipment connects directly to the system's IP transport network. It uses the IP packet protocols for passing call control data and call audio through the system.Figure 2-1 shows a high-level diagram of how Motorola MCC 7500 Dispatch Console equipment fits into the system. Orange County,North Carolina Use or disclosure of this proposal is subject MCC 7500 Console System to the restrictions on the cover page. 2-2 System Description Motorola Solutions Confidential Restricted Dh4mfth Consak and com wdkW l sway hms Wolof 8116CAM a Coro Afi:.:.. M ft AA M. x � .aercxa� a.. a 1� ♦es W r u. ras PI sa Fa a.as. I aa.w s _ ey ax�a� 0=7fOMI8WpNW fir wti..r ASTM=TaaMaO ar NefAfr p,p' Figure 2-1:Dispatch Console and Conventional Subsystems Block Diagram Dispatch Console Subsystem The MCC 7500 Dispatch Console subsystem equipment consists of the MCC 7500 Dispatch Console (and its associated peripheral hardware),the MCC 7500 Archiving Interface Server(and its associated logging recorder and replay station),the Conventional Channel Gateway(CCGW)(also known as the conventional base station interface)either analog or digital,and the Aux 1/0 server. In addition,Active Directory Domain Controllers are required for a console subsystem with MCC 7500 Dispatch Consoles.The Domain Controller is needed to support Domain Name Server(DNS) and Active Directory services for the MCC 7500 Dispatch Consoles. The controllers are located at the P25 Master Site. Each dispatch console registers and affiliates with the central controller. This affiliation procedure manages intra-and inter-zone(trunking only)traffic flow. Call traffic is routed only to a dispatch console which is actively monitoring that group.Consequently,every dispatch console in the system must be assigned a unique ID,just as each radio has its own unique ID.Aux I/Os allow customers to control external devices through relay closures and sense the state of external devices through input buffers from the MCC 7500 Dispatch Console. Orange County,North Carolina MCC 7500 Console System Use or disclosure of this proposal is subject to the restrictions on the cover page. ® Motorola Solutions Confidential Restricted System Description 2-3 Desktop Sperm Miaopfione sw.�«a MonitorC P Analog-► vPM t btu Ethernet Cabl Ethernet A� 9 Cable Headset Jacks. .M' % ®� LAN Caraokshe Switch Router MCC 7500 Dope" 61] Consotss ._• --- Situ Link 2 Ethernet Cages per (WAN n Dope"Console Figure 2-2:MCC 7500 Dispatch Console 2.3 MCC 7500 DISPATCH CONSOLE WITH VPM OVERVIEW The MCC 7500 Dispatch Console is a Mission Critical IP command and control solution designed to provide optimal quality audio and reliable communication.A dispatch console or"console position" interfaces directly to the IP network to support communication and administration activities for trunked and conventional radios. Each console operator can be setup to monitor talkgroups,multi-groups,and channel resources. Additionally,the MCC 7500 console can be established to provide end-to-end voice encryption for secure communication,priority handling of emergency calls,and Agency Partitioning depending on your system architecture and system implementation. 2.3.1 Console Site Architectures A console site in the MCC 7500 Dispatch Console subsystem can have one or more console operator positions.The location of the dispatch console,the system architectures it supports and customer requirements determine the equipment included at a console site.The console site can be found in one of the following site architectures: • Console Site-co-located at a Master Site •Remote Console Site-co-located at a Conventional RF Site •Remote Console Site Orange County,North Carolina Use or disclosure of this proposal is subject MCC 7500 Console System to the restrictions on the cover page. 2-4 System Description Motorola Solutions Confidential Restricted •Remote Console Site at a Distributed Conventional Hub Site in a Conventional Subsystem Console sites are designated as co-located or remote based on how they interface to the masterSite (zone core).A console site is considered co-located if the site's Ethernet LAN switch is connected directly to a port on one of the master site LAN switches.Up to four console sites can be co-located at a master site that includes two master site LAN switches. Remote Console Sites require a console site router or Site Gateway device and are connected to the zone core through a Wide Area Network(WAN)link.Large control rooms with many dispatch consoles may be divided into two or more console sites to support performance and availability requirements. 2.3.2 Dispatch Console Subsystem A Console Site can contain various Dispatch Console Subsystems each consisting of various different components depending on the console site architecture and features purchased. Dispatch console operator positions can share some of the subsystem equipment at a console site.A Dispatch Console Subsystem could contain any of the following equipment: • MCC 7500 Dispatch Console Operator Position(a Windows-based platform) • Voice Processor Module(VPM)for each operator position—Interface to peripheral equipment • Peripheral Equipment: Speakers,Microphones,other peripherals • Archiving Interface Server(AIS)—interface support for the console and logging equipment • Logging Recorders and Replay stations—for audio and information archiving • Aux I/O Servers—an interface external components with the console • Ethernet LAN Switch—Remote Console Site • Site Router or Site Gateway devices(for a Remote Console Site) Equipment at a remote site that would not be considered part of the dispatch console subsystem but might be co-located with the dispatch console subsystem could include,but may not be limited to,the following: • Network Time Protocol source • Conventional Channel Interface devices(routers or site gateway devices) • Conventional Base Radios • Conventional Site Controller Each Console Operator Position has a dedicated VPM which interfaces to the Ethernet LAN Switch at the console site.Additionally,if the Audio Logging is implemented,the Archiving Interface Server (AIS)also has a dedicated VPM.The VPM provides all the audio processing services and encryption/decryption services for the VPM-based dispatch console and the AIS which include the following: • Vocoding services capable of supporting AMBE and IMBE • Audio processing services-capable of supporting audio level adjustments, summing,filtering, and multiple, simultaneous audio streams. • Encryption and decryption services-Capable of supporting multiple simultaneous encryption/decryption sessions using multiple algorithms and multiple secure keys. Orange County,North Carolina MCC 7500 Console System Use or disclosure of this proposal is subject to the restrictions on the cover page. ® Motorola Solutions Confidential Restricted System Description 2-5 2.3.3 Dispatch Console — Operator Position The MCC 7500 Dispatch Console consists of a Motorola-certified tower PC with built-in LAN connection,a monitor,and the operator interface. The computer used in the MCC 7500 Dispatch Console Operator position uses the Microsoft® Windows Vista®Business edition Operating System and Motorola software to provide call processing services through a graphical user interface(GUI). The MCC 7500 Dispatch Console includes a suite of Application Programming Interfaces(APIs that may be used by third-party companies to interface Computer-Aided Dispatch(CAD)systems,Non- Motorola dispatch consoles,or other devices with the Motorola radio system. �I lif l;�l' 'P�I'�U9i'!hI IP^d Figure 2-3:Dispatch Operator Position 2.3.4 Voice Processor Module (VPM) The Voice Processor Module(VPM)is a device that combines the functions of a voice card, encryption card,and a general purpose input/output module in an MCC 7500 Console subsystem.The VPM provides the necessary interfaces to connect analog devices to the MCC 7500 digital console and it is responsible for audio routing between the dispatch operator,peripherals,and the local network. It contains both digital and analog(audio)circuits to support the secure and clear voice processing. Orange County,North Carolina Use or disclosure of this proposal is subject MCC 7500 Console System to the restrictions on the cover page. 2-6 System Description Motorola Solutions Confidential Restricted The low-profile VPM can be rack mounted,console furniture mounted or placed on the desktop.The VPM communicates with the console operator position computer over Ethernet.The VPM can be up to 100 Meters(328 feet)from the Ethernet switch.This allows the operator position computers to be installed in a separate computer room and the VPM to be at the operator position. Figure 2-4:VPM Front View 2.3.5 MCC 7500 VPM Peripherals MCC 7500 VPM works with the following peripherals: • One desktop microphone • Two headset jacks • Eight desktop speakers • One logging recorder • One radio instant recall recorder • One telephone instant recall recorder • One external telephone set • One external paging encoder • One footswitch • One generic transmit audio input 2.3.6 Desktop Speakers The VPM can support up to eight speakers.Each speaker on a dispatch console contains unique audio.That is,an audio source cannot appear in multiple speakers at a single dispatch console. Orange County,North Carolina MCC 7500 Console System Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted System Description 2-7 Figure 2-5:Desktop Speaker The speaker is a self-contained unit that is placed on a desktop,mounted in a rack/furniture,mounted on a wall,or mounted on a computer monitor. It contains an amplifier that provides a maximum of 2 Watts of power.The VPM provides power for the speakers through its interconnecting cable.A mounting bracket is included with the speaker.The speaker is designed for use near computer monitors. The speaker provides the user with a continuous volume control.This serves as a master volume control for all the audio that appears in the speaker.When the user adjusts this volume control,all the audio in the speaker is increased or decreased by the same amount.The speaker is configured to provide either full muting or a fixed level(determined by the hardware and not user adjustable)when its volume control is set to its minimum level. The cable supplied with the speaker contains one end with two of the pins shorted together.When plugged into the speaker,this end causes the minimum volume to be set to full mute. If the other end of the cable is plugged into the speaker,the minimum volume is set to the minimum level. 2.3.7 Desk Microphone The VPM is capable of supporting a desktop microphone.The desktop microphone contains a microphone cartridge on a flexible shaft and two buttons in its base.One button controls the General Transmit feature. The other button controls the Monitor feature. Figure 2-6:Gooseneck Microphone Orange County,North Carolina Use or disclosure of this proposal is subject MCC 7500 Console System to the restrictions on the cover page. 2-8 System Description Motorola Solutions Confidential Restricted The desk microphone is permanently fastened down, or it is left loose so the dispatch console user can pick it up while using it. The 18—inch long, flexible shaft allows the base to be placed behind a keyboard or writing area and still be able to position the microphone head within a few inches of the speaker's mouth. If a desk microphone is connected to a dispatch console while no headsets are connected,the desk microphone is active whenever any transmit function is active. If a desk microphone is connected to a dispatch console while one or two headsets are connected,the desk microphone is only active during a transmit function if its transmit button is pressed. This prevents the desk microphone from picking up unwanted background sound while the dispatch console user is using a headset to transmit. The microphone head is compatible for use with CRT monitors. 2.3.8 Footswitch The VPM can support a single footswitch,which can contain either one or two pedals: • If a footswitch with one pedal is used,the pedal controls the General Transmit feature. • If a footswitch with two pedals is used,one pedal controls the General Transmit feature and the other controls the Monitor feature. The footswitch allows users to operate these features with their feet so their hands are freed for other tasks. If desired,the footswitch is permanently fastened to the floor. Figure 2-7:MCC 7500 Footswitch 2.3.9 Instant Recall Recorder Port (for Radio) The Instant Recall Recorder(IRR)port(for radio)allows an instant recall recorder to be connected to a dispatch console.The port provides an RJ45 connector with a 600 Ohm analog audio output containing the receive radio audio on the selected channels.Tones generated by the dispatch console (For example,emergency tones,callback tones,and busy tones)are not included in the audio output. In this way,they do not interfere with a dispatch console user's ability to understand the voice audio that is recorded. No playback speaker input or recording control line output are provided on the port. Generally,the third-party instant recall recorder provides these functions. Short-term,console-specific audio recording is a mechanism used to record a portion of the inbound audio present on a specific dispatch console and make it readily available to the dispatch console user. This recorded audio is retained by the recording system for a short period of time(typically about 60 minutes)and is easily played back by the dispatch console user,which allows the dispatch console user to replay received audio that might have missed. Orange County,North Carolina MCC 7500 Console System Use or disclosure of this proposal is subject to the restrictions on the cover page. ® Motorola Solutions Confidential Restricted System Description 2-9 2.3.10 External Paging Encoder Port The External Paging Encoder Port feature allows an external tone paging encoder to be used with a dispatch console to provide tone paging services.Paging tones generated by the encoder are transmitted by the dispatch console on the selected conventional radio resource(s).If a user wants to send paging tones on an ASTRO®25 Conventional channel,an external paging encoder is required. This feature has an RJ45 connector with an analog 600 Ohm audio input to which the paging tones are applied.A Paging Push-to-Talk(PTT)input enables a dry contact closure to be applied that indicates when the dispatch console should transmit the tones on the radio channel(s). When the dispatch console sees the Paging PTT input go active,it transmits the audio appearing at the audio input on the selected conventional channel(s). If PL Stripping is enabled on a conventional channel,the PL is stripped when the paging tones are transmitted.No de-emphasis filtering is performed and no talk extend is provided with externally generated tones.Generally,the external paging encoder provides these functions. 2.3.11 Local Logging Recorder Port The Local Logging Recorder Port allows an external logging recorder to be connected to a dispatch console.The port provides an RJ45 connector with a 600 Ohm analog output.The audio that appears on this output is configured and is typically the audio that is transmitted and/or received at that dispatch console. The configuration of audio presented at this port is tied to the physical dispatch console,so that no matter what user is logged on the dispatch console,the same type of audio is logged.This configuration is done as part of configuring the dispatch console at the radio system's network manager.The local logging recorder port is configured to log any combination of the audio sources listed below: • Audio received from the currently selected radio resources.The level of this audio is not affected by either the individual volume setting of the radio resource or the master volume control on the speaker or headset jack. • Microphone audio being transmitted to the currently selected radio resources by the operator. • Microphone audio being transmitted to unselected radio resources by the operator. • Any tones generated by the dispatch console that appear in its speakers,such as trunking tones and emergency tones. • Tones generated by an external paging encoder. Long-term,console-specific audio recording is used to record a portion of the inbound and outbound audio present on a specific dispatch console.This recording is usually done by providing a logging port at the dispatch console and wiring that port to a track of an audio recording device.These recordings are typically archived for long-term storage and provide a historical record of the Radio Communications made at a given dispatch console. Orange County,North Carolina Use or disclosure of this proposal is subject MCC 7500 Console System to the restrictions on the cover page. 2-10 System Description Motorola Solutions Confidential Restricted 2.3.12 Headset Jacks The VPM is capable of supporting up to two headset jacks.A headset jack allows a dispatch console user to use a headset while operating the dispatch console. The headset jack supports headsets that use either PJ7(6-wire)or PJ327(4-wire)long frame connectors.6-wire headsets have a PTT button while 4-wire headsets do not have a PTT button.The headset jacks ship from the factory configured for 6- wire headsets. If 4-wire operation is desired,changes must be made inside the headset jack box depending on the version of the headset box. Figure 2-8:Headset Jack The headset jack contains two volume controls: • For adjusting the level of received radio audio • For adjusting the level of received telephone audio A small dimple is molded into the headset jack housing near the telephone volume control so a dispatch console user can tell them apart without having to look at them.The headset jack allows users to use headsets,which both decreases the ambient noise in a control room and reduces the effect of any ambient noise on dispatch console transmissions. This improves the quality of the audio being transmitted from the control room and allows the dispatch console users to hear received audio more clearly. When a headset is plugged into a headset jack,the selected receive audio is typically removed from the speaker(s)and routed to the headset earpiece. If a telephone set connected to a dispatch console external telephone port is taken off hook while a headset is connected to a dispatch console,the selected radio audio is removed from the headset earpiece and routed to the appropriate speaker(s). The received telephone audio is routed to the headset earpiece.The headset microphone becomes live and its audio is routed to the external telephone set.This allows a dispatch console user to talk and listen on the telephone set in a hands- free full-duplex mode. Orange County,North Carolina MCC 7500 Console System Use or disclosure of this proposal is subject to the restrictions on the cover page. ® Motorola Solutions Confidential Restricted System Description 2-11 The headset jack is mounted either underneath a writing surface or on top of a writing surface.The headset jack is designed with a low profile and rounded edges to minimize"knee banging"when mounted underneath a writing surface. 2.4 MCC7500 ELITE DISPATCH POSITION 2.4.1 Elite Dispatch Main Window rut®ear alarm ear c a x•- •,, ftV Tao i .wnor.eaA Ci I� tAl Polo te&ss soiir.i Alt S44earp81Ch 1t Radio Rewurce rvxwv aim. G oup VVM>dclw {bxpBrdEdt 1 cunt« 1« 19GMV.9bdA. E>cpandsd Rodso 0 R8Tr01HfJE 4', Cotwo5sed Radio Reamirse �. �_ _ .labouna Evwt tk =5 ;anv n:Jr ... ..P, WO - *W V4 1', is; A+ N►y LOg !FG.vunt VW ar N1Sndaw s i wow � v st slob»Lan a 8y+bem 8bb1a .eltAcsbr 1N-Afetd3 Dispatch Window Elements 1" Title Bar Shows the name of the configuration currently open. Menu Bar Displays the menus available in Elite Dispatch.See Elite Dispatch Menu Options for more information. Toolbar Toolbars display shortcut buttons for commonly used menu items and features.Toolbar contents are configured by the Administrator.See Toolbar for more information. Folder Tabs The resources in a configuration are grouped into folders to simplify desktop organization.Resources in the selected folder appear on the desktop.To select a different folder,choose its folder tab.Only one folder can be selected at a time. Orange County,North Carolina Use or disclosure of this proposal is subject MCC 7500 Console System to the restrictions on the cover page. 2-12 System Description Motorola Solutions Confidential Restricted #fh Compressed When the operator clicks the drop-down arrow of a Resource compressed resource,a flap is displayed which shows all the (expanded) features of the resource_ > Compressed To conserve screen space,some resources may be Resource compressed.They can be expanded using the drop-down arrow on the compressed resource-Auxiliary I/©s or These allow control of an external device(such as a door,light Auxio Resources or alarm)monitored by the control center and display its status, usually ontoff or open/close. 44 Activity Log Lists the most recent calls received at the console.This is an optional display which can be disabled by the Elite Administrator.If enabled,the dispatcher can elect to show or hide the Activity Log_ Status Line Displays status and error messages.To see a list of the most recent messages,select the down arrow to the right of the status line.To close the list,select the arrow again. !0< VU-Meter Appears in the status line and indicates the audio level of incoming or outgoing audio transmissions. # System Status Appears in the lower right-hand comer of the Elite desktop if Indicator there is a change in system status.See System Status Indicator for more information. > Event Display Lists events received at the console.This Is an optional feature Window which is configured by the Elite Administrator.If enabled,the dispatcher can elect to show or hide the Event Display window. Expanded Radio A resource that is set up to always display all features.It is Resource locked so that the set of displayed features cannot be compressed by the dispatch operator. 1 MultiSelecUPatch Displays the Multiselect(Msel)and Patch folders associated Group Window with the selected configuration,and lists the resources in the currently selected Msel or Patch folder.If the Msel or Patch folder includes a lock icon, the resources included in the group cannot be edited by the Dispatch operator. Figure 2-9:Elite Dispatch Main Window 2.4.2 VU-Meter The VU-Meter feature on the Dispatch Console provides a visual indication of audio input/output levels.Using the VU-Meter, a Dispatch user can adjust the volume of the speakers or reposition the microphone for optimal audio levels. Orange County,North Carolina MCC 7500 Console System Use or disclosure of this proposal is subject to the restrictions on the cover page. ® Motorola Solutions Confidential Restricted System Description 2-13 2.4.3 Radio Resource Window Radio resource windows can be viewed two ways:Expanded View or Compressed View. When a resource is compressed,a small arrow button next to the resource header allows you to expand the window. A resource that has been added to a folder in its expanded mode has no arrow button because it always displays all resource feature buttons. Radio resource windows are configured in the Elite Admin application.The appearance of radio resources in your system may be different,depending upon the features and the arrangement determined by the Administrator. An example of a radio resource window in expanded view is shown on the next page. Orange County,North Carolina Use or disclosure of this proposal is subject MCC 7500 Console System to the restrictions on the cover page. 2-14 System Description Motorola Solutions Confidential Restricted nn � F'Mott Tra om--- Rawu v H*Aftf{ ou"m coma a Iftwuea PMUN ; 'Thrau true IxSAMy Wwre xauy 41MM PM „ SUCk Ilif Utm l*V Twd Instant Transmit Press and hold this button to send an Instant Transmit to the Button resource.Changes to red during transmission. € Volume Control f Slide control to increase or decrease the volume of the 3 & resource's audio.Adjust by dragging the button left or right. s I Three-line Display Optional panel on the radio resource and configured by the i Administrator.Up to three lines of information specific to this resource can be displayed. Stack Displays incoming calls to this resource.Calls are listed in ' chronological order with the newest entry at the top of the list. See the section-Using the Stack-for more information. I Micro Help i . . .,... ,. . ,,, a. .._. .... . . . p Text Brief descriptive text displayed as a user moves the mouse over g a button or feature on a resource window. Resource Header Displays up to three fines of information. First tine is always the i radio name.lines 2 and 3 are optional and configured by the Administrator. ► Resource Feature Features available for use with a radio resource can be Buttons accessed quickly by clicking on the feature buttons included in the window.Features are assigned to resources by the i Administrator.To review all the feature buttons,see Radio s Resource Features. Bro.at. Figure 2-10: An example of a radio resource window in expanded view Orange County,North Carolina MCC 7500 Console System Use or disclosure of this proposal is subject to the restrictions on the cover page. ® Motorola Solutions Confidential Restricted System Description 2-15 Compressed View To conserve space on the screen, some resource windows can be displayed in their compressed mode.Although compressing resource windows allows the user to fit more on the screen,it also hides some information.Resources that have the ability of showing or hiding more information have an arrow button located in the resource header. ZIC0"V 01 0001 �� T-Z3 a g Gn Freg1 • A PL Select2 A Ended area of 'Evil Re5ource window rJefes !Y;6dQ9 PM oe _- k6'i�t F'IN Figure 2-11:Compressed View Orange County,North Carolina Use or disclosure of this proposal is subject MCC 7500 Console System to the restrictions on the cover page. 2-16 System Description Motorola Solutions Confidential Restricted Radio Resource Features Features available for use with a radio resource can be accessed quickly by clicking the feature buttons included in the Radio Resource window_The features for each resource are configured in the Elite Admin application.The following table describes the feature buttons available in Elite Dispatch console. ,.. ..,.... Button i Feature Name Description Emergency Allows the Dispatch operator to quickly respond to an emergency call.When clicked,this button displays the Emergency Quickiist on the operator's i console- Transmit Mode E Allows the Dispatch operator to select the transmit mode used for outbound transmissions on a € specific resource. Call Alert Feature which provides an indication on the i console position or radio that a call is requested with a specific unit. Private Call Feature used to establish private communication E between a console position and a radio. f Volume Volume control on a resource so the Dispatch operator can adjust the audio volume for the radio. i -* Stack m I A m i a resource.The left-hand column displays the alias a or ID of the initiating radio,the right-hand column ulti-line stack which displays incoming calls on i tt I is configured by the Administrator. a IThree-line Display A three-line display on the resource which may be a feature or text.Content on each line is configured by the Administrator. wa........ �f >c Priority Select Toggle this button to switch between Normal Priority(green)and Tactical Priority(red)for this resource.A dispatch operator may use this feature to assign a higher priority,giving the resource a better chance of gaining communication access a during a repeater busy scenario_Only emergency i calls have a higher priority than tactical_ Repeat Toggle this button to allow the audio received from 1 Enabled/Disabled i the base station to be repeated to other subscriber units or whether those received calls will only be heard at console positions Orange County,North Carolina MCC 7500 Console System Use or disclosure of this proposal is subject to the restrictions on the cover page. ® Motorola Solutions Confidential Restricted System Description 2-17 I Frequency Select If a resource is equipped with multiple frequencies i the desired frequency can be selected from the frequency select drop-down list. { i , Secondary ... i. Some._.:... m ,. . .. .� ...., . .� radios are equipped with a talkaround 2 Receiver switch that allows them to transmit to each other 1 MutedfUnmuted without going through the system repeaters. Consoles may have a secondary receiver tuned to the talkaround frequency,allowing the operator to s hear talkaround conversations at the console. 4 The Mute Secondary Receiver feature allows the operator to mute the receiver tuned to the i talkaround frequency so talkaround conversations cannot be heard at the console_ Remote Monitor Remotely command a radio to key-up its 3 microphone and transmit for a short period of time It is a listen-only mode and the radio stows no indication that It is transmitting_The feature Is used if a radio is stolen or if the user is not responding i i to calls_ Radio Check Check If the subscriber unit is functioning on a UE3 x resource,without causing interruption to the specific unit.It can be used as a routine preventive < maintenance check or as a specific action,when the operator has some reason to doubt the availability of the unit. Radio Enable or disable the subscriber unit remotely_It Enable/Disable can be used to disable a stolen or lost unit or to i enable a previously disabled unit.. i Status Request , Remotely interrogate a subscriber unit and obtain o its current status. } Voice Sei Call Communicate with a single console or radio unit without having other units on the same channel I listening to the conversation.It eliminates the annoyance of users having to listen to traffic that has nothing to do with them. ..: w, . . ._. . ..b ..e_..... .... �.,_ ,. n. �_ - i Channel Marker i Activate a channel marker button on a resource to Available/Activated identify a channel as priority and to warn non- critical radio users not to transmit All parallel Dispatch consoles will see an activated channel i marker and any operator position can deactivate it. A single operator position is permitted to activate I up to 20 channel markers_ s � Orange County,North Carolina Use or disclosure of this proposal is subject MCC 7500 Console System to the restrictions on the cover page. 2-18 System Description Motorola Solutions Confidential Restricted I �I Private Line Select If a resource is equipped with Private Line I • capability,the desired Private Line can be selected from the drop-down list. l External Controller l Known as"Takeover',this feature allows an Enabled/Disabled operator to take over or cease the communications being initiated from a remote console.The Takeover Switch inhibits or permits the circuit used by these remote positions to communicate with the system.By default,the circuit allowing the remote i console to operate is enabled Outbound Secure ; Available for digital conventional resources only. r + -1 Key Allows a Dispatcher to select from a fist of encryption keys for secure transmission 4 ¢ Wildcards I and 11 Similar to the Auxiliary 1/0 controls,WIIdCards can be used to toggle the state of an external control at I a base station I Math/Alternate Allows a Dispatcher to choose which channel is Channel control active for a conventional site.The Main/Altemate button may appear on the resource In one of three i states:Main channel active,Alternate channel i active,Main/Alt state Unknown.(The default button states are shown here.) 14 I i _ _ Channel- An Auxiliary UO button may appear on the AMm~ associated Public resource In one of three states:Inactive,Active,or Auxiliary VO Unknown.(The default button states are shown here.)If the Aux 1/0 is safety-protected,a 0 icon appears at the top left side of the Inactive state i button. Resource not The resource status feature is used to inform the available indicator operator of the availability of a resource.When the resource becomes fully functional,the indicator is Resource partial) I removed. f available indicator For channels capable of analog or digital operation,the partially available indicator means that analog communication on the channel is unavailable only digital mode communications are available while the resource is in this state Figure 2-12:Radio Resource Features Orange County,North Carolina MCC 7500 Console System Use or disclosure of this proposal is subject to the restrictions on the cover page. ® Motorola Solutions Confidential Restricted System Description 2-19 This page intentionally left blank. Orange County,North Carolina Use or disclosure of this proposal is subject MCC 7500 Console System to the restrictions on the cover page. 2-20 System Description Motorola Solutions Confidential Restricted PRODUCT SPEC SHEET MCC 75001P DISPATCH CONSOLE sue- CONSTANT COMMUNICATION WHEN IT MATTERS MOST ASTR0025 MCC 7500 IP DISPATCH CONSOLE r Designed to ensure optimal-quality audio, to be tailored to best meet each individual user's needs. reliable communication and ease of use Designated folders organize resources for flexibility for dispatchers,the MCC 7500 IP Dispatch in handling responsibilities from shift to shift and Console operator positions connect directly increased efficiency in responding to events and incidents. to the ASTRO 25 system for communication Trunked and conventional radio channels are customizable with both trunked and conventional radios, with various controls,such as patch status,frequency and for all other dispatch activity. select,coded/clear select and individual volume control, based on user preferences.Per-channel controls can be fully Integration of the MCC 7500 Console or partially shown,or hidden to save space on the screen. positions with the ASTRO 25 system Busy dispatchers can respond to a missed call by simply enables full participation in end-to-end clicking on an entry in the Activity Log.The number of calls and call information displayed in the Activity Log voice encryption for secure communication, is customizable to suit the needs of the user(s). priority handling of emergency calls and agency partitioning. Each console is Telephone resources are accessed and easily patched centrally configured and managed from the with radio resources within the MCC 7500 Dispatch Console's GUI,eliminating the cost of having additional network manager, providing vital efficiency. telephone equipment at the dispatch position and EASY TO USE,FLEXIBLE,AND speeding communications between systems. CUSTOMIZABLE USER INTERFACE The status of auxiliary inputs and outputs is conveniently Featuring the Elite Graphical User Interface(GUI),which interpreted from the GUI with the use of familiar graphical has been refined and proven through years of use icons,such as a door shown open or closed. in mission critical dispatch operations,the MCC 7500 KEY INTEROPERABILITY FEATURES Console eases migration and minimizes user training Agency Partitioning requirements. Multiple agencies can share a system to gain The intuitive and familiar GUI is based on Microsoft interoperability and cost savings benefits,while still Windows®and uses easily recognized icons and aliases. maintaining control of their own channels,encryption The GUI's powerful customization capabilities enable keys,console configuration and more. the colors,sizes and locations of resources on the screens PRODUCT SPEC SHEET MCC 75001P DISPATCH CONSOLE Priority for Emergencies automatically distributed throughout the system.This Transmit Priority Levels provide an orderly and consistent centralized approach saves valuable time and effort method for ensuring higher priority transmissions are able for system administrators and technicians.Aliases to take over resources from lower priority transmissions. for Radio PTT IDs may be managed both locally and centrally in the same system to provide agencies Optimized Patch Functionality sharing an ASTRO 25 radio system with the flexibility to MCC 7500 Console users can patch communications meet their alias management needs. between trunked and/or conventional radios that are normally unable to communicate with each other. CONVENTIONAL GATEWAY Patched radio users see the ID or alias of the other The Conventional Channel Gateway(CCGW)enables patched radio(s),as opposed to that of the console. both analog and digital channels to interface with This minimizes confusion and the need for the dispatcher MCC 7500 Consoles with no need for a separate to intervene in the call.Patches are automatically re- hardware network and channel banks.Conventional calls established if interrupted so the MCC 7500 Console user are transported between the dispatch operator positions can concentrate on continuing operations. and CCGWs on the same IP network as trunked calls. Enhanced Secure Operation A CCGW provides 2-wire/4-wire analog ports for analog Encryption and decryption services within each dispatch channels,V24 ports for older ASTRO 25 conventional operator position enable dispatchers to fully participate channels and IP connectivity for current architecture in secure communications while keeping the sensitive, ASTRO 25 conventional channels.Enhanced digital vital information completely encrypted between the control of consolettes can be achieved by using a dispatcher and the radio users. combination of analog and V.24 ports.CCGWs are available in two capacities.The standard density CCGW Dispatchers can interface with agencies that have supports up to eight"port based"channels and up to different encryption configurations without any manual sixteen"IP based"channels for a total a twenty four intervention or delay.Up to 60 calls using up to six channels.The high density CCGW supports up to sixteen different algorithms and multiple secure keys can be °port based"channels and up to sixteen"IP based" supported simultaneously. channels for a total of thirty two channels. To help reduce dispatcher stress and potential errors The 2-wire/4-wire analog ports support tone remote and when managing encrypted audio situations,indicators ear and mouth(E&M)station control.The V.24 ports and and alerts are provided when the console mode does IP connections support digital station control while a not match that of a received call,as well as when a combination of analog and V24 ports support enhanced patch or multi-select group is being set up between digital control of consolettes.The CCGW also supports a mix of clear and secure channels. simple analog,MDC 1200 analog,digital-only and MCC 7500 CONSOLE SOLUTION mixed-mode analog/digital channels. COMPONENTS AUXILIARY INPUT/OUTPUT SERVER MCC 7500 Console Operator Position The auxiliary input/output server enables console MCC 7500 Console operator positions connect directly to operators to control and monitor external devices,such the radio system's IP transport network without gateways as doors and lights,from the console user interface. or interface boxes.Audio processing,encryption, Since the MCC 7500 Console does not rely on centralized and switching intelligence for dispatch is performed electronics,contact closures and input buffers required to within each software-based operator position,without interface to these devices are housed in Remote Terminal additional centralized electronics.MCC 7500 Consoles Units(BTUs).These RTUs can be physically located close function as integrated components of the total radio to where they are needed or at any console or radio system,enabling full participation in system level features frequency(RF)site.The dispatch consoles and RTUs such as end-to-end encryption and agency partitioning. communicate with each other across the radio system's IP Operator position hardware consists of a monitor,personal transport network. computer,keyboard and mouse/trackball/touchscreen, ARCHIVING INTERFACE SERVER(AIS) speakers,audio accessories and a Voice Processor Module The AIS is a digital logging interface,comprised of a (VPM).The VPM allows analog devices to be connected personal computer and a voice processor module(VPM). to the digital console.The low-profile VPM can be rack Each AIS works with an IP-based logging recorder.Audio ac g mounted,furniture mounted or placed on the desktop. and call control information is sent across the IP network The MCC 7500 Console does not require separate between the AIS and recorder.Highly configurable,the configuration or performance management equipment. MCC 7500 Console logging solution includes: The console system is configured and managed by the . Recorded audio quality equivalent to audio heard at radio system's configuration manager,fault manager console position and performance reporting applications to provide the customer with a single point for configuring • Information associated with radio calls recorded in and managing the entire radio system.Changes are addition to the call audio. PRODUCT SPEC SHEET MCC 7500 IP DISPATCH CONSOLE • Dispatcher-and radio-initiated events on radio channels CONSOLE TELEPHONY MEDIA GATEWAYS (such as changing the frequency,sending an alarm) Media gateways are used to provide dispatchers with are recorded. access to analog POTS and/or T1/E1 phone lines directly • Recorder capacity based on the number of radio from their MCC 7500 Console positions.The Session transmissions needed to record simultaneously, Initiation Protocol(SIP)is used to communicate with not on the number of channels it may record. the media gateways across the console IP network.A • Agency partitioning,enhancing control over which rich set of telephony features is supported by the media resources are recorded by what agency or department. gateways,enabling dispatchers to do.their jobs more effectively and efficiently. • Security and fault management centralized at the radio system's network manager. SPECIFICATIONS System Compatibility ASTRO®25 System and PremierOne"CAD Application Vocoder Algorithms supported AMBE,IMBE,ACELP,G.728,G.711 Encryption Algorithms supported AES(256 bit),DES-OFB,DVI-XL,ADP(Advanced Digital Privacy),DES-XL,DVP-XL Monitor requirements With Mouse or Trackball 17"minimum,20"recommended Touchscreen 20"minimum Voice Processor Module(VPM) connections Connector type Device RJ45 One desktop microphone,eight desktop speakers,one local logging recorder,one radio instant recall recorder,one console telephony instant recall recorder,one external telephone set,one external paging encoder, one footswitch OB15 Two headset jacks connectors VPM mounting options EIA 19"rack mount,console furniture mount,Desktop—supports monitor up to 80 Ibs VPM audio inputs and outputs 600 Ohm,balanced and transformer coupled(except for microphone which is 2000 Ohm,balanced,and does not use a transformer) Speaker Mounting Options Desktop,furniture mount,or wall mount(with bracket accessory) Dispatch Console Cable Lengths VPM to Speaker cable 10.1 feet(3.09 meters)standard VPM to Headset Jack cable 5 feet(1.8 meters)standard Headset Jack Extension cable 6 feet 0.8 meters)standard VPM to Microphone cable 10 feet(3.05 meters)standard VPM to Footswitch cable 10 feet(3.05 meters)standard Supported Console Site Fractional T1/E1,Single T1/E1,Multiple T1/E1s Link types Redundant and non-redundant versions IP site links MCC 7500 Dispatch Up to 60 simultaneous audio sessions per operator position Console Capacities Up to 60 simultaneous encryption/decryption sessions per secure capable operator position Up to 3 Multi-Select groups per operator position(with up to 20 members per Multi-Select group) Up to 16 Patch groups per operator position(with up to 20 members per Patch group) Up to 160 resources per operator position Conventional Channel Gateway Rack mountable,1 rack unit high T1 R1,T2R2,T4194,T8198,T1 2R12,T14191 channels Simple analog,MDC 1200 analog,pure digital,mixed mode(analog/digital)channels,consolettes Standard density CCGWs provide interfaces for up to four analog conventional channels High density CCGWs provide interfaces for up to eight analog conventional channels Each analog conventional channel interface contains the following inputs and outputs 600 Ohm,balanced analog audio input-To accept radio audio from the channel.Can be configured to support AGC,DLM,or no input conditioning. 600 Ohm,balanced analog audio output-To send console transmit audio to the channel 600 Ohm,balanced analog audio output-To send console transmit and radio receive audio to a logging recorder 1 Amp,24 VDC relay output-For relay keying of the channel Input buffer-To detect Carrier Operated Relay(CDR)closure in the channel Input buffer-To detect Line Operated Busy Light(LOBL)closure in the channel Input buffer-To detect Coded/Clear closure on an Advanced Securenet channel Standard density CCGWs provide interfaces for up to four V24 based ASTRO 25 conventional channels High density CCGWs provide interfaces for up to eight V24 based ASTRO 25 conventional channels •V24 to station or comparator.No Digital Interface Unit(DIU)required. Standard density CCGWs can support up to 24 conventional channels simultaneously(four analog+four V24 based ASTRO 25 conventional+sixteen IP based ASTRO 25 conventional) High density CCGWs can support up to 32 conventional channels simultaneously(eight analog+eight V24 based ASTRO 25 conventional+sixteen IP based ASTRO 25 conventional) PRODUCT SPEC SHEET MCC 7500 IP DISPATCH CONSOLE SPECIFICATIONS Auxiliary Input/Output A simplified,user-friendly version of the MOSCAD SDM 3000 RTU is used to support most Aux 1/0 needs. Server Hardware The output relays are capable of switching 1A 0 24VDC or 1A C 24VAC.Input buffers are capable of sensing a dry closure through 1000 feet or less(round trip)of 24 AWG wire.The RTU provides single pole Form A relay outputs. (Double pole,Form B or Form C relays must be implemented using external relays which are controlled by the RTU relays.) Auxiliary Input/Output Capacities Number of Output Relays Number of Input Buffers Single SDM 3000 RTU 16 48 Single SDM 3000 RTU 32 96 with 1 expansion chassis Single SDM 3000 RTU 48 144 with 2 expansion chassis Auxiliary Input/Output Mounting Each SDM 3000 RTU and each SDM 3000 RTU Expansion Chassis is rack mountable in a standard 19 inch rack and is one rack unit high. Console Telephony Media Gateway The POTS version gateway supports up to eight analog POTS lines.The El/T1 version gateway supports up to two E1 or two T1 connections.Each gateway is rack mountable in a standard 19 inch rack and is 1 rack unit high. SIZE AND WEIGHT Device Height Width Depth Weight VPM 1.75 in(44.5 mm) 16.9 in(430 mm) 12.3 in(312 mm) 3.6 Ibs(1.6 kg) Speaker 4.9 in 1124 mm) 4 in(102 mm) Without bracket: 0.7 Ibs(0.3 kg) 3.5 in(89 mm) With bracket: 5.8 in(146 mm) Headset Jack 1.6 in(41 mm) 5 in(127 mm) 6 in(152 mm) 1.2lbs(0.5 kg) Microphone Gooseneck at 90°: 4.5 in(114 mm) 4.8 in(121 mm) 6.6 in(168 mm) 2.4lbs(1.1 kg) Gooseneck at 180°: 21.8 in(552 mm) POWER AND CONSUMPTION THERMAL Device Power Input Thermal Output VPM 0.4 Amps at 120VAC 171 BTUs/hour 0.2 Amps at 240VAC Speaker Add 0.05 Amps per speaker Add 15 BTUs/hour per speaker to VPM power Input at 120VAC to VPM thermal output (0.025 Amps at 240VAC) Headset Jack&Microphone negligible negligible CERTIFICATIONS The various hardware elements of the Motorola MCC 7500 I Dispatch Console product line are certified to meet the requirements for CSA and CE. Safety CSA 60950-1-03 EN60950-1 2001 EMC Emissions&Immunity FCC part 15 Class A ICES-003 EN550221998+Al:2001+A2:2003(CISPR-22 Class A) EN55024+A1:2001+A2:2003 EN61000-3-2 2000 EN61000-3-31995+A1:2001 Energy Efficiency International Energy Efficiency Level V (PVM power supply only) Motorola Solutions,Inc.1301 E.Algonquin Road,Schaumburg,Illinois 60196 U.S.A. motorola.com/dispatch MOTOROLA,MOTO,MOTOROLA SOLUTIONS and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings,LLC and are used under license.Microsoft and Windows are registered trademarks of Microsoft Corporation in the United States and other countries.All other trademarks are the property of their respective owners.©2012 Motorola Solutions,Inc.All rights reserved. R3-13-2013C © MOTOROLA PROPOSALTO ORANGE COUNTY,NORTH CAROLINA SECTION 3 ACCEPTANCE TEST PLAN MCC I« CONSOLE MoroAroLA The design,technical,and cost information furnished with this proposal is proprietary information of Motorola Solutions,Inc.(Motorola).Such information is submitted with the restriction that it is to be used only for the evaluation of the proposal,and is not to be disclosed publicly or in any manner to anyone other than those required to evaluate the proposal,without the express written permission of Motorola Solutions,Inc. MOTOROLA,MOTO,MOTOROLA SOLUTIONS,and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used under license.SYMBOL is a trademark owned by Symbol Technologies,Inc.,which is a wholly owned subsidiary of Motorola Solutions,Inc.All other trademarks are the property of their respective owners.0 2012 Motorola Solutions,Inc.All rights reserved. TABLE OF CONTENTS Section 3 AcceptanceTest Plan..................................................................................................................... 3-1 Orange County,North Carolina MCC 7500 Console System Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Table of Contents i SECTION 3 ACCEPTANCE TEST PLAN Orange County EOC Dispatch MCC 7500 Consoles In-Field Draft Orange County,North Carolina MCC 7500 Console System Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Coordential Restricted Acceptance Test Plan 3-1 MCC 7500 Trunked Resources 2.TEST Step 1. On CONSOLE-1 select the"Show Activity Log"button on the tool bar to open the Activity Log Window_ 1.DESCRIPTION Step 2. Initiate calls on RADIO-1,RADIO-2, RADIO-3 and RADI04 to log call information and verify calls are The Console activity log will show all traffic for displayed in the activity log window_ the resource assigned to that console to include the time,radio alias,TG,PTT ID and Step 3. Select a logged call in the Activity Log Emergency Call. Window and verify that the Channel Control Window(CCW)at the top of the The dispatcher has the capability of selecting a Activity log window changes to the logged call within in the"Activity Log Window" corresponding resource.Verify the for instant transmit on the corresponding logged dispatcher is capable of responding via resource. the instant transmit button. This activity log can be logged to a text file for Step 4. Open the text file created by the Activity archival purposes. Log and verify call traffic has been archived to the document file. SETUP RADIO-1—TALKGROUP 1 RADIO-2—TALKGROUP 2 RADIO-3—TALKGROUP 3 RADIO-4—TALKGROUP 4 CONSOLE-1 —TALKGROUP 1,TALKGROUP 2,TALKGROUP 3,TALKGROUP 4 VERSION#1.060 Pass Fail Orange County,North Carolina Use or disclosure of this proposal is subject MCC 7500 Console System to the restrictions on the cover page. 3-2 Acceptance Test Plan Motorola Solutions Confidential Restricted MCC 7500 Trunked Resources 2.TEST Step 1. Using a shorting wire,simulate a relay closure on an input via the punch block. Step 2. Verify that CONSOLE-1 momentary 1.DESCRIPTION input displays the icon designated for an ON—STATE- The alarm inputs of the Aux 110 can be Step 3. Remove the shorting wire and verity that connected to almost any device that requires or CONSOLE-1 displays the icon can detect a relay closure. These signals can designated for an OFF STATE. be simulated and monitored in the factory. Step 4. Connect the meter to the pins to monitor a relay output SETUP Step 5. Verify that the meter reads an open circuit Connect a multi-meter capable of monitoring closures to the proper pins of the punch block Step 6. Press the output button on the console cabled to the Aux 1/0.One momentary input and to initiate a relay closure. one momentary output should be configured on at least one MCC 7500 console. Step 7. Verity that the meter displays a dosed CONSOLE-1 -TALKGROUP 1 circuit- CONSOLE-1 -SITE-CONSITE 1 Aux WO punch block pinout: Aux VO 1 -pins 26,1 Aux 1/0 2-pins 27,2 Aux VO 3-pins 28,3 Aux YO 4-pins 29,4 VERSION#1.030 Pass_Fall Orange County,North Carolina MCC 7500 Console System Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Acceptance Test Plan 3-3 MCC 7500 Trunked Resources 2.TEST Step 1_ Initiate a wide area call from CONSOLE- 1 on TALKGROUP 1. Step 2. Observe that RADIO-1 and RADIO-3 1. DESCRIPTION will be able to monitor the call.Dekey the console and have either radio respond to the call. The Talkgroup Call is the primary level of organization for communications on a trunked Step 3. Observe that all consoles with radio system_Dispatchers with Talkgroup Call TALKGROUP 1 can monitor both sides capability will be able to communicate with other of the conversation. members of the same talkgroup.This provides the effect of an assigned channel down to the Step 4. Initiate a wide area call from CONSOLE- talkgroup level.When a Talkgroup Call is 2 on TALKGROUP 2_ initiated from a subscriber unit,the call is indicated on each dispatch operator position that Step 5_ Observe that RADIO-2 and RADIO-4 has a channel control resource associated with will be able to monitor the call.Dekey the units channelltalkgroup_ the console and have either radio respond to the call_ SETUP Step 6_ Observe that all consoles with TALKGROUP 2 can monitor both sides of the conversation. RADIO-1-TALKGROUP 1 RADIO-2-TALKGROUP 2 RADIO-3-TALKGROUP 1 RADIO-4-TALKGROUP 2 CONSOLE-1 -TALKGROUP 1 CONSOLE-2-TALKGROUP 2 VERSION#1.120 Pass Fail Orange County,North Carolina Use or disclosure of this proposal is subject MCC 7500 Console System to the restrictions on the cover page. 3-4 Acceptance Test Plan Motorola Solutions Confidential Restricted MCC 7500 Trunked Resources 2.TEST Step 1. Using CONSOLE-1 create a patch between TALKGROUP I and TALKGROUP 2. 1. DESCRIPTION Step 2. Initiate a patch call from CONSOLE-1. Step 3. Verify RADIO-1,RADIO-2,RADIO-3, Talkgroup Patch allows a dispatcher to merge and RADIO-4 can monitor the call, several talkgroups together on one voice channel to participate in a single conversation. Step 4. Initiate several calls between the radios This can be used for situations involving two or and verity successful communication. more talkgroups that need to communicate with each other. Step 5. Dissolve the patch created in step 1. Using the Patch feature,the console operator can talk and listen to all of the selected talkgroups grouped;in addition,the members of the individual talkgroups can also talk or listen to members of other talkgroups.Patched talkgroups can communicate with the console dispatcher and other members of different talkgroups because of the"supergroup"nature of the Patch feature_ NOTE-If"secure"and"clear*resources are patched together,one repeater for each mode may be assigned per site. Pass_Fail_ SETUP RADIO-1 -TALKGROUP 1 RADIO-2-TALKGROUP 2 RADIO-3-TALKGROUP 1 RADIOA-TALKGROUP 2 CONSOLE-1 -TALKGROUP 1 and TALKGROUP 2 Note:All 4 Radios must have the same home zone. VERSION#1.100 Orange County,North Carolina MCC 7500 Console System Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Acceptance Test Plan 3-5 MCC 7500 Trunked Resources 2.TEST Step 1. Using CONSOLE-1,press the Instant Transmit button on TALKGROUP 1. i. DESCRIPTION Step 2. Verify that the Transmit indicator is lit_ Step 3. Verify RADIO-1 can monitor and respond to the call on TALKGROUP 1. The instant transmit switch provides immediate operator access to a channel,independent of its Step 4. On RADIO-1 change to TALKGROUP 2. select status(selected or unselected). It provides priority over other dispatcher transmit Step 5. Using CONSOLE-1,press the Instant bars or optional footswitches_ Transmit button on the TALKGROUP 2 radio resource. SETUP Step 6. Verify RADIO-1 can monitor and respond to the call on TALKGROUP 2. RADIO-1 -TALKGROUP 1 CONSOLE-1—TALKGROUP 1 (Selected), TALKGROUP 2(Unselect mode) VERSION#1.090 Pass Fail i Orange County,North Carolina Use or disclosure of this proposal is subject MCC 7500 Console System to the restrictions on the cover page. 3-6 Acceptance Test Plan Motorola Solutions Confidential Restricted MCC 7500 Trunked Resources 2.TEST Step 1. From CONSOLER,create an Msel group with TALKGROUP I and TALKGROUP 2. 1. DESCRIPTION Step 2- Transmit on the Msel using the Msel instant transmit button. Multi-Select(Msel)allows the console operator Step 3- Verify that RADIO-1 and RADIO-2 hear to group a number of channelOalkgroups the call. together such that when the general transmit bar is depressed,all of the multi-selected Step 4. Initiate a call with RADIO-1- channelMalkgroups will transmit at the same time with the same information-Mufti-Select is Step 5. Verify the call is heard on CONSOLE-1 one way communication call-If a radio user but not on RADIO-2 responds to a Multi-Select call the talkgroup the user is affiliated to will be the only one to hear Step 6- Initiate a call with RADIO-2- the call.There is no super-group formed,so radio communication is still at the single Step 7- Verify the call is heard on CONSOLE-1 talkgroup level.Mufti-Select is utilized to send an but not on RADIO-1 APB to several channelsttalkgroups-A Multi- Select has a limit of twenty(20) Step 8. On CONSOLE-1 dissolve the Msel. trunking/conventional resources SETUP RADIO-1 -TALKGROUP I Pass�_Fail___ RADIO-2-TALKGROUP 2 CONSOLE-1 -TALKGROUP 1,TALKGROUP 2 VERSION#1.070 Orange County,North Carolina MCC 7500 Console System Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Acceptance Test Plan 37 MCC 7500 Trunked Resources 2.TEST Step 1. From CONSOLE-1 create a paging queue containing paging tones. 1. DESCRIPTION Step 2• From CONSOLE-1 start the pages on- CONVCH 1 Step 3. Verify that the tones are transmitted and This test verifies that an MCC7500 console received in on CONVENTIONAL using a Conventional channel is able to transmit CHANNEL 1_ tone pages without using an external paging tone generator.This test can be run using Digital Conventional,Mixed Mode or MDC1200 Channels_ SETUP RADIO-1 -SITE 1 -CONVCH 1 CONSOLE-1 -CONVCH 1 VERSION#1.030 Pass Fail Orange County,North Carolina Use or disclosure of this proposal is subject MCC 7500 Console System to the restrictions on the cover page. 3-8 Acceptance Test Plan Motorola Solutions Confidential Restricted MCC 7500 Trunked Resources 2.TEST Step I. Select a radio channel on the CONSOLE-1 application window. Step 2. Select IRR from the CONSOLE-1 1.DESCRIPTION toolbar. Step 3- Initiate radio communication between two portables. The Instant Recall Recorder(IRR)allows for audio from a phone call or a radio call to be Step 4. Verify a new entry appears in the IRR played back at the MCC 7500 Console position. log window. Thirty minutes of audio is saved for radio and an additional thirty minutes for telephone.The Step 5. Select the new entry from the list audio is saved on the positions hard disk in the form of a-wav file. Step 6. Press play and verify conversation replay. SETUP CONSOLE-1 -TALKGROUP I running IRR application. VERSION#1.010 Pass—Fall Orange County,North Carolina MCC 7500 Console System Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Acceptance Test Plan 3-9 By their signatures below,the following witnesses certify they have observed the system Acceptance Test Procedures. Signatures WITNESS: f3a�tec . r Please Print Name: Please Print Title: WITNESS_ Please Print Name= Please Print Title WITNESS: Dak: Please Print Name: Please Print Title: Orange County,North Carolina Use or disclosure of this proposal is subject MCC 7500 Console System to the restrictions on the cover page. 3-10 Acceptance Test Plan Motorola Solutions Confidential Restricted PROPOSALTO ORANGE COUNTY,NORTH CAROLINA SECTION 4 SERVICENVARRANTY MCC IM f CONSOLE MOTOROLA The design,technical,and cost information furnished with this proposal is proprietary information of Motorola Solutions,Inc.(Motorola).Such information is submitted with the restriction that it is to to used only for the evaluation of the proposal,and is not to be disclosed publicly or in any manner to anyone other than those required to evaluate the proposal,without the express written permission of Motorola Solutions,Inc. MOTOROLA,MOTO,MOTOROLA SOLUTIONS,and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used under license.SYMBOL is a trademark owned by Symbol Technologies,Inc.,which is a wholly owned subsidiary of Motorola Solutions,Inc.All other trademarks are the property of their respective owners.0 2012 Motorola Solutions,Inc.All rights reserved. ���U � �� CONTENTS .��==~.~. =,. Secfon 4 Service/Warranty............................................................................................................................4-1 4] |ntnoducUon.------------------------------------.--.4-1 4.2 Warranty Services...........................................................................................................4-1 4.21 Dispatch Service..........................................................................................................4-2 42-2 Technical ----------------------------------.4-2 4-2.3 Network Monitoring......................................................................................................4-2 4.2.4 Security Monitoring----------------------------------4-3 4.2.5 Security Update Service (GUS)....................................................................................4-3 4.2.6 [)nSite Infrastructure Response............. .....................................................................4-3 4.2.7 Network Preventative Maintenance .............................................................................4-4 4.2.8 Infrastructure Repair Service with Advanced ..........................................4-4 4.3 Summary—'---------------------.-----------------4-5 Orange County,North Carolina MCC 75m Console System Use or disclosure mthis proposal is subject m the restrictions on the cover page. �� Motorola amubons,00nmtentialRestricted Table of Contents / SECTION 4 SERVICE/WARRANTY 4.1 INTRODUCTION Motorola Solutions, Inc.("Motorola")provides an integrated,total support plan for service, support, and repair of the Orange County("County")wireless communications network.Our comprehensive support services can help reduce your total cost of ownership and ensure service availability while helping you cost-effectively deliver new network capabilities.The services described in this section provide complete support of the network and ensure optimal efficiency,security,and reliability of your investment. 4.2 WARRANTY SERVICES Our standard warranty program consists of a one-year parts and labor warranty from the date of system acceptance of the new equipment included in this proposal(Table 4-1). It does not include warranty coverage for the existing equipment.Coverage for existing equipment will remain on the current maintenance support agreement. Table 4-1:Standard one-year warranty services overview Warranty Service Year I Dispatch Service ✓ Technical Support ✓ Network Monitoring ✓ Security Monitoring ✓ Security Update Service OnSite Infrastructure Response ✓ Network Preventative Maintenance ✓ Infrastructure Repair Service with Advanced Replacement ✓ Orange County,North Carolina MCC 7500 Console System Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted ServiceAmarranty 4-1 4.2.1 Dispatch Service The System Support Center(SSC)is the single point of contact for all service issues.With Dispatch Service,one phone call to the SSC and the system response and restoration process begins immediately(Figure 4-1).Dispatch ensures that local,trained,qualified technicians will arrive on location within 2 hours to diagnose and restore the communications network.Once a technician addresses the issue,the SSC verifies resolution and,with County approval, closes the case.Activity records are also available to provide comprehensive history of site performance, issues,and resolutions. Figure 4-1:One call does it all,does It fast,and does it right 4.2.2 Technical Support Technical Support service provides an additional layer of support through centralized,telephone consultation for issues that require a high level of communications network expertise and troubleshooting capabilities.The SSC delivers Technical Support 24 hours per day,365 days a year. Our SSC technologists specialize in the diagnosis and swift resolution of network performance issues. These technologists have access to a solutions database as well as in house test labs and development engineers. SSC technologists monitor Technical Support cases continuously against stringent inbound call management and case management standards to ensure rapid and consistent issue resolution. Technical Support service translates into measurable,County-specific metrics for assured network performance and system availability. 4.2.3 Network Monitoring Motorola's Network Monitoring Service provides real-time remote fault monitoring and diagnostics on a consistent and continuous(24 x 7 x 365)basis.The Network Monitoring Service enables highly trained technologists to routinely observe network performance and to intervene as necessary,often before a potential problem becomes apparent even to users.Motorola uses sets of hardware and software tools for remote monitoring,characterization,restoration and maintenance support for the management of a complex communications network,as well as their component parts(including base stations,computers and internetworking components). Orange County,North Carolina Use or disclosure of this proposal is subject MCC 7500 Console System to the restrictions on the cover page. 4-2 Service/Warmnhy Motorola Solutions Confidential Restricted When an event is detected,Motorola trained technologists acknowledge and assess that situation,then conduct remote diagnostic routines,and initiate an effective response. Such responses could include, but are not limited to,continuing to monitor the event for further developments, attempting remote restoration,or transferring the event information via a case for the dispatch of a local service technician.The technician will respond to the customer location based on pre-determined severity levels and response times.Motorola maintains contact with the onsite technician until the system is restored and the case closed.Motorola will continuously track and manage case activity from open to close through an automated case-tracking process,which allows for time activity and performance reports. 4.2.4 Security Monitoring Security elements such as anti-virus, firewalls,and Intrusion Detection Systems(IDS)are a good first step, but they are not enough to secure your network. Radio network operators must take additional steps to reduce vulnerabilities to potential attack and protect critical radio network infrastructure. Motorola's ASTRO 25 Security Monitoring is a complete solution that reduces the risk of network availability being impacted by a security threat. Specialized security analysts provide uninterrupted monitoring of the radio network security elements utilizing advanced correlation and visualization tools to detect,characterize, and respond to events that are specifically applicable to government and public safety radio networks. Our security analysts have direct and immediate access to Motorola engineers for rapid resolution.This level of service ensures the operational impact that security events may cause to your network are minimized or eliminated. 4.2.5 Security Update Service (SUS) Commercial security software updates are often designed without RF systems in mind and could cause inadvertent harm to your radio network,disrupting mission-critical communications and putting your first responders and citizens at risk. The Motorola Security Update Service assures that commercial anti-virus definitions, operating system software patches,and Intrusion Detection Sensor signature files are compatible with your ASTRO 25 network and do not interfere with network functionality. Our expert network security technologists analyze, perform testing, and validate the latest security software updates in a dedicated test lab and provide continuous monitoring of updates to provide you regular electronic updates upon completion of successful testing. 4.2.6 OnSite Infrastructure Response OnSite Infrastructure Response provides local,trained,and qualified technicians who arrive on location to diagnose and restore the communications network 24 x 7.Motorola Dispatch contacts the local authorized service center in your area and dispatches a qualified technician to the site(Figure 4-2).An automated escalation and case management process ensures that the technician arrives and system restoration begins within 2 hours. Orange County,North Carolina MCC 7500 Console System Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Service/14(arranty 4-3 F .a a� Figure 4-2: On-site response from local technicians The field technician performs first-level troubleshooting,provides information regarding the system condition,removes any failed components for repair,and reinstalls new or reconditioned components. If the issue is not resolved,the field technician escalates the case to the SSC or product engineering teams as needed. 4.2.7 Network Preventative Maintenance Network Preventative Maintenance minimizes premature repairs by providing operational testing and alignment on the infrastructure or fixed network equipment to ensure all components are operating consistent to manufacturer specifications. 4.2.8 Infrastructure Repair Service with Advanced Replacement Infrastructure Repair with our Advanced Replacement upgrade supplements your spares inventory with our centralized inventory of critical equipment(Figure 4-3).In advance of Motorola repairing the malfunctioning unit,we send a replacement unit to you within 24 hours to ensure a spare unit is available. Upon receipt of the malfunctioning unit,Motorola repairs the unit and replaces it in our centralized inventory. Orange County„North Carolina Use or disclosure of this proposal is subject MCC 7500 Console System to the restrictions on the cover page. 4-4 Servicel Warranty Motorola Solutions Confidential Restricted Figure 4-3: Reliable,timely network repair 4.3 SUMMARY Motorola Support Services ensure peak network and operational performance by offering a diverse portfolio of scalable support services.Motorola has an extensive service organization to provide local, trained,and qualified service personnel to manage your communications network. Our Support Services focuses on performance,both technological and operational,to maximize the efficiency and security of your communications network. These services can help increase both the availability and the operating efficiency of your network,while effectively managing costs and ensuring the safety of your employees and the citizens they protect(Figure 4-4). Figure 4-4: We focus on our core competency so you can focus on yours Orange County,North Carolina MCC 7500 Console System Use or disclosure of this proposal is subject to the restrictions on the cover page. ® Motorola Solutions Confidential Restricted ServiceM/arranty 4-5 Our in-depth and first-hand knowledge of mobility communications processes,technologies,and integrated solutions is invaluable. We have more than 80 years of experience in designing,building, maintaining and managing large,complex mobile networks.Our 6,500 Motorola Services professionals and over 8,000 partners and certified subcontractors,have the support of a global network of research and development centers and test labs,as well as Motorola service and support centers at local,regional,and national levels.Few organizations claim to offer such a complete range of professional services within the communications industry.Even fewer are prepared to deliver. Orange County,North Carolina Use or disclosure of this proposal is subject MCC 7500 Console System to the restrictions on the cover page. 4-6 Service/Warranty Motorola Solutions Confidential Restricted PROPOSALTO ORANGE COUNTY,NORTH CAROLINA SECTION 5 EQUIPMENT LIST MCC ii CONSOLE MOTOROLA The design,technical,and cost information furnished with this proposal is proprietary information of Motorola Solutions,Inc.(Motorola).Such information is submitted with the restriction that it is to be used only for the evaluation of the proposal,and is not to be disclosed publicly or in any manner to anyone other than those required to evaluate the proposal,without the express written permission of Motorola Solutions,Inc. MOTOROLA,MOTO,MOTOROLA SOLUTIONS,and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLG and are used under license.SYMBOL is a trademark owned by Symbol Technologies,Inc.,which is a wholly owned subsidiary of Motorola Solutions,Inc.All other trademarks are the property of their respective owners.0 2012 Motorola Solutions,Inc.All rights reserved. TABLE OF CONTENTS Section 5 EquipmentList................................................................................................................................ 5-1 Orange County,North Carolina MCC 7500 Console System Use or disclosure of this proposal is subject to the restrictions on the cover page. ® Motorola Solutions Confidential Restricted Table of Contents i SECTION 5 EQUIPMENT LIST This section lists the equipment necessary for the proposed solution. Orange County 9 position MCC 7500 Consoles ITEM APC NUM QUANT NOMENCLATURE DESCRIPTION CODE ------- ----- -------------------- ----------------------------------- 1 1 B1905 MCC 7500 ASTRO 25 SOFTWARE 443 2 9 B1933 MOTOROLA VOICE PROCESSOR MODULE 443 a 9 CA01642AA ADD: MCC 7500 BASIC CONSOLE FUNCTIO 443 b 9 CA01644AA ADD: MCC 7500/MCC 7100 ADV CONVL O 443 C 9 CA01643AA ADD: MCC 7500/MCC 7100 TRUNKING 443 d 9 CA00147AF ADD: MCC 7500 SECURE OPERATION 443 e 9 CA00143AC ADD: DES-OFB ALGORITHM 443 f 9 CA00182AB ADD:AES ALGORITHM 443 g 9 CA00140AA ADD:AC LINE CORD, NORTH AMERICAN 443 3 9 DSE686772 19" LCD, BLACK WITH TOUCH 1928L 708 4 9 TT2538 Z420 LOW TIER WORKSTATION WINDOWS 7 708 5 9 T7448 WINDOWS SUPPLEMENTAL FULL CONFIG 877 6 9 DSRMP615A SPD,TYPE 3, 120V RACK MOUNT, 15A P 207 Orange County,North Carolina MCC 7500 Console System Use or disclosure of this proposal is subject to the restrictions on the cover page. ® Motorola Solutions Confidential Restricted Equipment List 5-1 ITEM APC NUM QUANT NOMENCLATURE DESCRIPTION CODE 7 18 81912 MCC SERIES DESKTOP SPEAKER 443 8 9 B1914 MCC SERIES DESKTOP GOOSENECK MICROP 443 9 18 B1913 MCC SERIES HEADSET JACK 443 10 9 DSTWIN6328A PROVIDES ONE DUAL PEDAL FOOTSWITCH 70.8 11 9 T7885 MCAFEE WINDOWS AV CLIENT 708 12 9 DDN1245 DUAL IRR SW USB HASP WITH LICENSE( 229 13 9 DDN1118 PC[ EXPRESS SOUND BLASTER X-FI XTRE 229 14 9 CDN6673 CREATIVE LABS INSPIRE A60 708 15 2 CLN1856 2620-24 ETHERNET SWITCH 147 16 1 SQM01SUM0205 GGM 8000 GATEWAY 147 a 1 CA01616AA ADD:AC POWER 147 17 1 F4543 SITE MANAGER BASIC 469 a 1 VA00222 SDM3000 MCC 7500 AUX 10 F/W FOR A7. 469 b 1 V266 ADD:90VAC TO 260VAC PS TO SM 469 C 3 V592 AAD TERM BLCK&CONN WI 469 18 1 T7038 GCP 8000 SITE CONTROLLER 112 a 1 CA00303AA ADD:QTY(1)SITE CONTROLLER 112 Orange County,North Carolina Use or disdosure of this proposal is subject MCC 7500 Console System to the restrictions on the cover page. 5-2 Equipment List Motorola Solutions Confidential Restricted ITEM APC NUM QUANT NOMENCLATURE DESCRIPTION CODE b 1 X153AW ADD: RACK MOUNT HARDWARE 112 C 1 CA01136AA ADD: MCC 7500 CONVEN SITE OPER 112 19 3 SQM01SUM0205 GGM 8000 GATEWAY 147 a 3 CA01616AA ADD:AC POWER 147 b 3 CA01618AA ADD:CONV CHAN GATEWAY 147 20 1 81905 MCC 7500 ASTRO 25 SOFTWARE 443 21 1 81933 MOTOROLA VOICE PROCESSOR MODULE 443 a 1 CA00288AB ADD: MCC 7500 ARCHIVING INTERFACE S 443 b 1 CA00147AF ADD:MCC 7500 SECURE OPERATION 443 C 1 CA00143AC ADD: DES-OFB ALGORITHM 443 d 1 CA00182AB ADD:AES ALGORITHM 443 e 1 CA00140AA ADD:AC LINE CORD, NORTH AMERICAN 443 22 1 T7885 MCAFEE WINDOWS AV CLIENT 708 23 1 TT2538 Z420 LOW TIER WORKSTATION WINDOWS 7 708 24 1 DDN1507 SYMANTEC EXP ENDPOINT PROTECT 12.1 708 25 3 TRN7343 SEVEN AND A HALF FOOT RACK 509 26 3 DSOP820B PDU, 120V HARDWIRE(8)20A OUTLET P 207 27 3 DS1101378 RACK MT ADAPTER PLATE, 19 IN FOR DS 207 Orange County,North Carolina MCC 7500 Console System Use or disclosure of this proposal is subject to the restrictions on the cover page. ® Motorola Solutions Confidential Restricted Equipment List 5-3 ITEM APC NUM QUANT NOMENCLATURE DESCRIPTION CODE 28 1 DSTSJ100BT SPD, RJ-48 CONNECTED FOR T1/E1, 10/ 207 29 1 DSTSJADP RACK MOUNT GROUND BAR, 19 IN FOR TS 207 30 1 B1912 MCC SERIES DESKTOP SPEAKER 443 31 1 81914 MCC SERIES DESKTOP GOOSENECK MICROP 443 32 1 B1913 MCC SERIES HEADSET JACK 443 33 1 TT2S38 2420 LOW TIER WORKSTATION WINDOWS 7 708 34 1 81934 MCC 7500 VOICE PROCESSOR MODULE FRU 443 a 1 CA00147AF ADD:MCC 7500 SECURE OPERATION 443 b 1 CA00143AC ADD: DES-OFB ALGORITHM 443 C 1 CA00182AB ADD:AES ALGORITHM 443 35 1 CLN1856 2620-24 ETHERNET SWITCH 147 36 1 SQM01SUM0200 MASTER SITE UPGRADE MODEL 877 a 2 CA01225AB ENH: MCC 7500 CONSOLE LICENSES(QTY 877 Orange County,North Carolina Use or disclosure of this proposal is subject MCC 7500 Console System to the restrictions on the cower page. 5-4 Equipment List Motorola Solutions Confrdentiai Restricted Orange County 11 position MCC 7500 Consoles COF List ID SC 1616 8850 ITEM APC NUM QUANT NOMENCLATURE DESCRIPTION CODE ------- ----- -------------------- ----------------------------------- 1 1 B1905 MCC 7500 ASTRO 25 SOFTWARE 443 2 11 B1933 MOTOROLA VOICE PROCESSOR MODULE 443 a 11 CA01642AA ADD:MCC 7500 BASIC CONSOLE FUNCTIO 443 b 11 CA01644AA ADD: MCC 7500/MCC 7100 ADV CONVL O 443 C 11 CA01643AA ADD: MCC 7500/MCC 7100 TRUNKING 443 d 11 CA00147AF ADD: MCC 7500 SECURE OPERATION 443 e 11 CA00143AC ADD: DES-OFB ALGORITHM 443 f 11 CA00182AB ADD:AES ALGORITHM 443 g 11 CA00140AA ADD:AC LINE CORD, NORTH AMERICAN 443 3 11 DSE686772 19" LCD, BLACK WITH TOUCH 1928L 708 4 11 TF2538 Z420 LOW TIER WORKSTATION WINDOWS 7 708 5 11 T7448 WINDOWS SUPPLEMENTAL FULL CONFIG 877 6 11 DSRMP615A SPD,TYPE 3, 120V RACK MOUNT, 15A P 207 7 22 B1912 MCC SERIES DESKTOP SPEAKER 443 8 11 81914 MCC SERIES DESKTOP GOOSENECK MICROP 443 Orange County,North Carolina MCC 7500 Console System Use or disclosure of this proposal is subject to the restrictions on the cover page. ® Motorola Solutions Confidential Restricted Equipment List 5-5 ITEM APC NUM QUANT NOMENCLATURE DESCRIPTION CODE 9 22 81913 MCC SERIES HEADSET JACK 443 10 11 DSTWIN6328A PROVIDES ONE DUAL PEDAL FOOTSWITCH 708 11 11 T7885 MCAFEE WINDOWS AV CLIENT 708 12 11 DDN1245 DUAL IRR SW USB HASP WITH LICENSE( 229 13 11 DDN1118 PCI EXPRESS SOUND BLASTER X-FI XTRE 229 14 11 CDN6673 CREATIVE LABS INSPIRE A60 708 15 2 CLN1856 2620-24 ETHERNET SWITCH 147 16 1 SQM01SUM0205 GGM 8000 GATEWAY 147 a 1 CA01616AA ADD:AC POWER 147 17 1 F4543 SITE MANAGER BASIC 469 a 1 VA00222 SDM3000 MCC 7500 AUX 10 F/W FOR A7. 469 b 1 V266 ADD:90VAC TO 260VAC PS TO SM 469 C 3 V592 AAD TERM BLCK&CONN WI 469 18 1 T7038 GCP 8000 SITE CONTROLLER 112 a 1 CA00303AA ADD:QTY(1)SITE CONTROLLER 112 b 1 X153AW ADD: RACK MOUNT HARDWARE 112 C 1 CA01136AA ADD: MCC 7500 CONVEN SITE OPER 112 Orange County,North Carolina Use or disclosure of this proposal is subject MCC 7500 Console System to the restrictions on the cover page. 5-6 Equipment List Motorola Solutions Confidential Restricted ITEM APC NUM QUANT NOMENCLATURE DESCRIPTION CODE 19 3 SQMOISUM0205 GGM 8000 GATEWAY 147 a 3 CA01616AA ADD:AC POWER 147 b 3 CA01618AA ADD:CONV CHAN GATEWAY 147 20 1 B1905 MCC 7500 ASTRO 25 SOFTWARE 443 21 1 B1933 MOTOROLA VOICE PROCESSOR MODULE 443 a 1 CA00288AB ADD: MCC 7500 ARCHIVING INTERFACE S 443 b 1 CA00147AF ADD:MCC 7500 SECURE OPERATION 443 C 1 CA00143AC ADD: DES-OFB ALGORITHM 443 d 1 CA00182AB ADD:AES ALGORITHM 443 e 1 CA00140AA ADD:AC LINE CORD, NORTH AMERICAN 443 22 1 DDN1507 SYMANTEC EXP ENDPOINT PROTECT 12.1 708 23 1 TT2538 Z420 LOW TIER WORKSTATION WINDOWS 7 708 24 1 DDN1507 SYMANTEC EXP ENDPOINT PROTECT 12.1 708 25 3 TRN7343 SEVEN AND A HALF FOOT RACK 509 26 3 DSOP820B PDU, 120V HARDWIRE(8)20A OUTLET P 207 27 3 DS1101378 RACK MT ADAPTER PLATE, 19 IN FOR DS 207 28 1 DSTSJ100BT SPD, RJ-48 CONNECTED FOR T1/E1, 10/ 207 Orange County,North Carolina MCC 7500 Console System Use or disclosure of this proposal is subject to the restrictions on the cover page. ® Motorola Solutions Confidential Restricted Equipment List 5-7 ITEM APC NUM QUANT NOMENCLATURE DESCRIPTION CODE 29 1 DSTSJADP RACK MOUNT GROUND BAR, 19 IN FOR TS 207 30 1 B1912 MCC SERIES DESKTOP SPEAKER 443 31 1 B1914 MCC SERIES DESKTOP GOOSENECK MICROP 443 32 1 B1913 MCC SERIES HEADSET JACK 443 33 1 TT2538 Z420 LOW TIER WORKSTATION WINDOWS 7 708 34 1 B1934 MCC 7500 VOICE PROCESSOR MODULE FRU 443 a 1 CA00147AF ADD: MCC 7500 SECURE OPERATION 443 b 1 CA00143AC ADD: DES-OFB ALGORITHM 443 C 1 CA00182AB ADD:AES ALGORITHM 443 35 1 CLN1856 2620-24 ETHERNET SWITCH 147 36 1 SQM01SUM0200 MASTER SITE UPGRADE MODEL 877 a 2 CA01225AB ENH: MCC 7500 CONSOLE LICENSES(QTY 877 Orange County,North Carolina Use or disclosure of this proposal is subject MCC 7500 Console System to the restrictions on the cover page. 5-8 Equipment List Motorola Solutions Confidential Restricted PROPOSALTO ORANGE COUNTY,NORTH CAROLINA SECTION 6 TRAINING MCC 7 It IM CONSOLE MOTOROLA The design,technical,and cost information furnished with this proposal is proprietary information of Motorola Solutions,Inc.(Motorola).Such information is submitted with the restriction that it is to be used only for the evaluation of the proposal,and is not to be disclosed publicly or in any manner to anyone other than those required to evaluate the proposal,without the express written permission of Motorola Solutions,Inc. MOTOROLA,MOTO,MOTOROLA SOLUTIONS,and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used under license.SYMBOL is a trademark owned by Symbol Technologies,Inc.,which is a wholly owned subsidiary of Motorola Solutions,Inc.All other trademarks are the property of their respective owners.0 2012 Motorola Solutions,Inc.All rights reserved. TABLE OF CONTENTS Section 6 Training........................................................................................................................................... 6-1 6.1 Overview.........................................................................................................................6-1 6.2 Training Approach........................................................................................................... 6-1 6.3 Courses Proposed........................................................................................................... 6-2 Orange County,North Carolina MCC 7500 Console System Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola solutions Confidential Restricted Table Of contents i SECTION 6 TRAINING 6.1 OVERVIEW Motorola Solutions understands that the successful implementation and use of your communications system depends on effective training.We have developed a training proposal for Orange County to ensure a comprehensive understanding of the proposed system and all user equipment.We are leveraging over 75 years of training experience working with customers just like you to provide recommendations for your consideration.The training proposal detailed in the following pages incorporates customer feedback coupled with a best practices systematic approach to produce effective course delivery and content. Our commitment to Orange County is to provide unsurpassed services that ensure the system operates efficiently for the life of the system, and in doing so,directly train your personnel to acquire a level of knowledge to utilize the system at its maximum potential. Orange County personnel will gain in-depth understanding of the power of the new system through education and proficient daily use.Our high-quality training focuses attention on student needs.Training is complemented by our detailed documentation and available continuing education program. We will collaborate with Orange County to develop a final customized training plan that fits your needs and assures that System Administrators,Maintenance Technicians and End Users are skilled in using the new system. Al 6.2 TRAINING APPROACH Our training solution delivers a combination of online training and field based instructor led training at Orange County locations using the operational equipment and classrooms. Motorola Solutions will employ knowledgeable and experienced instructors,well-designed courseware and integrated lab activities. Training is based upon several key criteria: • Course design is driven by an analysis of student needs and focuses on how-to rather than theory. • Learning objectives are based upon what students need to accomplish on the job and focus on specific applications or components. • Hands-on lab opportunities using Orange County specific job aids are incorporated into training to maximize the transfer of skills and the retention/reuse of information. Orange County,North Carolina MCC 7500 Console System Use or disclosure of this proposal is subject to the restrictions on the cover page. ® Motorola Solutions Confidential Restricted Training 6-1 Our instructors bring invaluable experience and first-hand knowledge of public safety systems into their training approach.This experience and knowledge provides them a better understanding of and insight into the practical aspects of the role of Orange County Managers,Technicians and End Users. Each has a proven ability to communicate with novice as well as expert personnel—please check our instructor resumes and client references. a ` • ` = 3'. yi1Y1II 6.3 COURSES PROPOSED Motorola Solutions has identified the following course(s)that are necessary to achieve the training goals for Orange County.Course description files for the recommended courses are provided in the matrix below and/or in the training appendix.Class delivery for instructor-led courses in the field will be tailored for your system and features. Specifically,our proposed training plan addresses the following categories as identified in your request for proposal: • Console End Users Orange County,North Carolina Use or disclosure of this proposal is subject MCC 7500 Console System to the restrictions on the cover page. 6-2 Training Motorola Solutions Confidential Restricted End User Training Course Target Audience . of Duration Location Date Sessions (days) Attendees MCC7500 Console System 1 112 Orange Prior to 8 Administrator and Administrators County, NC Cut-over Operator Upgrade and Dispatch (4 hr Differences Supervisors session) Train-the-Trainers (Instructor-led) 4 training consoles (2x1 Ratio) Course Synopsis: Focusing on the diflarences after the upgrade,this course provides participants with the knowledge and skills to manage and utilize the MCC 7500 console administrator functions. Through facilitation and hands-on activities, the partidpant learns how:to.customize the console screens. This course also includes the Operator portion below. (Note:Prerequisite'is proficiency with CENTRACOM Gold Elite) MCC7500 Console System 1 1/2 Orange Prior to 8 Operator Upgrade Administrators County,NG Gut-over Differences and Dispatch (4 hr Supervisors session) Train-the-Trainers (Instructor-led) 4 training consoles (2x1 Ratio) Course Synopsis: Focusing on the differences after the upgrade,this course provides participants with an introduction to the dispatch console, its basic operation and tailored job skis which will be available for assistants in', operation. Through facilitation and hands-on activities, the user learns how to perform common tasks associated with the console operation. (Note:Prerequisite Is proficiency with CENTRACOM Gold Elite) Orange County,North Carolina MCC 7500 Console system Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Training 8-3 00 Supervisor Duration 4 hours Operator,plus 4 hours Supervisor Delivery Method Instructor-led Target Audience Dispatch Supervisors,System Administrators Course Synopsis This course provides participants with the knowledge and skills to manage and utilize the MCC 7500 console administrator functions.Through facilitation and hands-on activities,the participant learns how to customize the console screens. Course Objectives • Understand the menu items and tool bar icons • Edit folders,multiselect/patch groups,auxiliary input output groups,windows and toolbars • Add/delete folders Recommended Prerequisites None Orange County,North Carolina Use or disclosure of this proposal is subject MCC 7500 Console System to the restrictions on the cover page. 6-4 Training Motorola Solutions Confidential Restricted Key Topics • Introduction • Configurations • Folders and Resource Setup • Customizing Folders • Auto Starting the MCC 7500 Dispatch Console • Editing Preferences • Configuring the Toolbar • Setting Up Aux IOs • Resource Groups Orange County,North Carolina MCC 7500 Console System Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Training 6-5 COOL Operator Duration 4 hours Delivery Method Instructor-led Target Audience Dispatch Console Operators,Supervisors,System Administrators,and Support Personnel Course Synopsis This course provides participants with an introduction to the dispatch console, its basic operation and tailored job aids which will be available for assistance in operation.Through facilitation and hands-on activities,the user learns how to perform common tasks associated with the console operation. Course Objectives • Perform basic operational tasks of the dispatch console • Utilize the provided job aids to perform specific tasks associated with the console • Understand a high level view of the system configuration • High-level overview of the customer system configuration • General console operation • Proper operating procedures for specific customer features Recommended Prerequisites None Orange County,North Carolina Use or disclosure of this proposal is subject MCC 7500 Console System to the restrictions on the cover page. 6-6 Training Motorola Solutions Confidential Restricted Key Topics • Overview • Communicating with Radios • Advanced Signaling Features • Resource Groups • Working with Configurations • Working with Aux 10s • Troubleshooting Orange county,North Carolina MCC 7500 Console System Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola solutions conadentiai Restricted Training 6-7 This page intentionally left blank. Orange County,North Carolina Use or disclosure of this proposal is subject MCC 7500 Console System to the restrictions on the cover page. 6-8 Training Motorola Solutions Confidential Restricted Exhibit D Service Terms and Conditions Motorola Solutions, Inc. ("Motorola")and the customer named in this Agreement("Cuetonnar") hereby agree mofollows: Section I APPLICABILITY These Service Terms and Conditions apply to service contracts whereby Motorola will provide to Customer either(1) maintenance, support, or other services under a Motorola Service Agreement, or(2) installation services under m Motorola Installation Agreement. Section 2 DEFINITIONS AND INTERPRETATION 2.1. "Agreement" means these Sen/|ma Terms and Conditions; the cover page for the Service Agreement or the Installation Agpeemnmnt, an applicable; and any other attaohnnentm, all of which are incorporated herein by this na#*nanoa. In interpreting this Agreement and resolving any ambiguities, these Service Tmnno and Conditions take precedence over any cover po0e, and the cover page tohoe precedence over any attachments, unless the cover page or attachment states otherwise. 2.2. "Equipment" means the equipment that ie specified in the attachments or is subsequently added to this Agreement. 2.3. "Services7 means those installation, maintenance, support, training, and other services described in this Agreement. Section 3 ACCEPTANCE Customer accepts these Service Terms and Conditions and agrees to pay the phmaa set forth in the AonaennenL This Agreement becomes binding only when mocambed in writing by Motorola. The benn of this Agreement begins on the "Start Date"indicated in this Agreement. Section 4 SCOPE OF SERVICES 4.1. Motorola will provide the Services described in this Agreement or|n a more detailed statement of work or other document attached to this nL At Customer's request, Motorola may also provide additional services at Motorola's then-applicable rates for the services. 4.2. If Motorola is providing Services for Equipnmant, Motorola pedo or parts of equal quality will be used; the Equipment will be serviced at |eva|a eat forth in the manufacturer's product manuals; and routine service procedures that are prescribed by Motorola will be followed. 4.3. If Customer purchases from Motorola additional equipment that becomes part of the esn)e system as the initial Equipmont, the additional equipment may be added to this Agreement and will be billed at the applicable rates after the warranty for that additional equipment expires. 4.4. All Equipment must be in good working order on the Start Date or when additional equipment is added ho the Agreement. Upon reasonable request by Motorola, Customer will provide a complete serial and model number list of the Equipment. Customer must promptly notify Motorola in vvhUng when any Equipment is lost, damaged, stolen mr taken out mfservice. Customer's obligation to pay Service fees for this Equipment will terminate at the end of the month in which Motorola receives the written notice. 4.6. Customer must specifically identify any Equipment that is labeled intrinsically safe for use in hazardous environments. 4.0. |f Equipment cannot, in Motorola's reasonable mpinion, be properly oreconomically serviced for any neaoon. K8ohmnn|a may modify the scope of Services related to that Equipment; remove that Equipment from the Agreement; or increase the price to Service that Equipment. OrangeCountyNC.CSA.5.21.13 22 Motorola Contract No.79894/CB 4.7. Customer must promptly notify Motorola of any Equipment failure. Motorola will respond to Customer's notification in m manner consistent with the level of Service purchased as indicated in this Agreement. Section 5 EXCLUDED SERVICES 5.1. Service excludes the repair or replacement of Equipment that has become defective or damaged from use in other than the normal, cuotonmsry, inbended, and authorized manner; use not in compliance with applicable industry standards; excessive wear and tear; oraccident, liquids, power surges, neglect, acts of God Vr other force majeureevents. 5.2. Unless specifically included in this Agreement, Service excludes items that are consumed in the normal operation of the Equipment, such as batteries or magnetic tapeo.; upgrading or reprogramming Equipment; aooeasohes, belt cUps, battery ohargmro, custom or special pnoduoto, modified uniby, or software; and repair or maintenance of any transmission |inm, mntenna, microwave aquipnnent, tower or tower lighting, dupkexer, combiner, ormmu|ficnup|ec Motorola has no obligations for any transmission medium, such as telephone lines, computer networks,the internet or the worldwide web, or for Equipment malfunction caused by the transmission medium. Section 6 TIME AND PLACE OF SERVICE Service will ba provided at the location specified in this Agreement. When Motorola performs service at Customer's location, Customer will provide Motorola, at no charge, a non-hazardous work environment with adequate shelter, heat, light, and power and with full and free access to the Equipmpnt. Waivers of liability from Motorola or its subcontractors will not be imposed as a site access requirement. Customer will provide all information pertaining to the hardware and software elements of any system with which the Equipment is interfacing so that Motorola may perform its Services. Unless otherwise stated in this Agreement, the hours of Service will be 8:30 e.nn. to4:3Op.m.. local time, excluding weekends and holidays. Unless otherwise stated inthis Agreement, the price for the Services exclude any charges or expenses associated with helicopter r other unusual access requirements; if these charges or expenses are reasonably incurred by Motorola in rendering the Services, Customer agrees to reimburse Motorola fbr those charges and expenses. Section 7 CUSTOMER CONTACT Customer will provide Motorola with designated points of contact (list of names and phone numbers) that will be available twenty-four(24) hours per day, seven (7)days per week, and an escalation procedure to enable Customers personnel tomaintain contact, as needed,with Motorola. Section 8 PAYMENT Unless alternative payment terms are stated in this A0neement. KAobonoie will invoice Customer in advance for each payment period. All other charges will be billed monthly, and Customer must pay each invoice in U.G. doUono within bwanh/ (20) days of the invoice date. Customer will reimburse Motorola for all property texeo, sales and use bsmae, excise baxea, and other taxes or assessments that are levied as a result of Services rendered under this Agreement(except income, profit, and franchise taxes of Motorola) by any governmental entity. Section WARRANTY K8ohono|o vxorrmnba that its Services under this Agreement will be free of defects in materials and workmanship for a period of ninety (BO) days from the date the podhnnanoa of the Services are completed. In the event of a breach of this warranty, Customers sole remedy is to require Motorola to re- perform the non-conforming Gen/ice or to nefund, on o pro-rata basis, the fees paid for the non- conforming Service. MOTOROLA DISCLAIMS ALL OTHER VVARRANT|E8, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. O oumyNG/CGA.5.z1 An 23 Motorola Contract No.79884/C8 Section 10 DEFAULTITERMINATION 10.1. If either party defaults in the performance of this Agreement, the other party will give to the non- performing written and detailed notice of the default. The non-performing party will have thirty (30) days thereafter to provide a written plan to cure the default that is acceptable to the other party and begin implementing the cure plan immediately after plan oppnavoi If the non-performing party fails to provide or implement the ouna p|an, then the injured party, in addition to any other rights available to it under law, may immediately terminate this Agreement effective upon giving a written notice of termination to the defaulting party. 10.2. Any termination of this Agreement will not noUswe either party of obligations previously incurred pursuant to this Agreement, including payments which may be due and owing at the time of termination. All nunno owed by Customer to Motorola will become duo and payable immediately upon termination of this Agreement. Upon the effective date of termination, Motorola will have no further obligation to provide Services. Section I I LIMITATION OF LIABILITY Except for personal injury or daoth. Motorola's hmba| Uabi|ity, whether for breach of contnoot, wananty, negligence, strict liability in tort, or otherwise, will be limited to the direct damages recoverable under law, but not to exceed the price of twelve (12) months of Service provided under this Agreement. ALTHOUGH THE PARTIES ACKNOWLEDGE THE P{}8G\B|L|TY OF SUCH LOSSES OR DAMAGES, THEY AGREE THAT MOTOROLA WILL NOT BE LIABLE FOR ANY COMMERCIAL LOSS; INCONVENIENCE; LOSS OF USE. TlK8E. [*\TA. GOOD N8LL, REVENUEG, PROFITS OR SAVINGS; OR OTHER SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES IN ANY WAY RELATED TO OR ARISING FROM THIS AGREEMENT OF{ THE PERFORMANCE OF SERVICES BY MOTOROLA PURSUANT TO THIS AGREEMENT. No action for contract breach or otherwise relating to the transactions contemplated by this Agreement may be brought more than one(1)year after the accrual of the cause of action, except for money due upon an open account. This limitation of liability will survive the expiration ortermination of this Agreement and applies notwithstanding any contrary provision. Section 12 EXCLUSIVE TERMS AND CONDITIONS 12.1. This Agreement mupenaadam all prior and concurrent agreements and understandings between the pomUao, whether written or ona|, related to the Semioas, and then* are no agreements or representations concerning the subject matter of this Agreement except for those expressed herein. The Agreement may not be amended or modified except by a written agreement signed by authorized representatives of both parties. 12.2. Customer agrees to reference this Agreement on any purchase order issued in furtherance of this Agreement, however, an omission of the reference to this Agreement will not affect its applicability. In no event will either party be bound by any terms contained in m Customer purchase order, acknowledgement, or other writings unless: the purchase onder, ochnmw|edgamant, or other vvhUn specifically refers to this Agreement; dmmhy indicate the intention of both parties to override and modify this Amnamnlmnt; and the purchase order, eoknmw|edgernant, or other writing is signed by authorized representatives ofboth parties. Section 13 PROPRIETARY INFORMATION; ������U����U�����' UN7FELLECTK���LPROPERTY ������TS " , 13.1. Any information Vr data in the form of specifications, dnymings, reprints, technical information or otherwise furnished to Customer under this Agreement will remain Motorola's pnopedy, will be deemed proprietary, will be kept confidential, and will be promptly returned at Motorola's request. Customer may not disclose, without Motorola's written permission or as required by |avv` any confidential information or data to any penson, or use confidential information or data for any purpose other than performing its obligations under this Agreement. The obligations set forth in this Section survive the expiration or termination of this Agreement. 13.2. Unless otherwise ognsad in xvhdng, no commercial or technical information diao|maad in any manner or at any time by Customer to Motorola will be deemed secret or confidential. Motorola will have O .CS&5.21.13 z« Motorola Contract No.7S8841CB no obligation to provide Customer with access to its confidential and proprietary information, including cost and pricing data. 13.3. This Agreement does not grant directly or by |rnpUcoton, esboppe|, or otherwise, any ownership right or license under any Motorola patent, copyright, trade secret, or other intellectual property, including any intellectual property created as a result of or related to the Equipment sold or Services performed under this Agreement. Section 14 FCC LICENSES AND OTHER AUTHORIZATIONS Customer in solely responsible for obtaining licenses or other authorizations required by the Federal Communications Commission or any other federal, abate. or local government agency d for complying with all rules and regulations required by governmental agencies. Neither Motorola nor any of its employees is an agent or representative of Customer in any governmental matters. Section 16 COVENANT NOT TO EMPLOY [)uhnQ the term of this Agreement and continuing for o period of two (2) years thereafter, Customer will not hiro, engage on nonboct, solicit the employment of, or recommend employment to any third party of any employee of Motorola or its subcontractors without the prior written authorization of Motorola. This provision applies only to those employees of Motorola or its subcontractors who are responsible for rendering sen/imam under this Agreement. If this provision is found to be overly broad under applicable law, d will be modified ms necessary to conform to applicable law. Section 16 MATERIALS,TOOLS AND EQUIPMENT All too|n, equipment, dies. Qougem, nnoda|m, drawings or other nnoheha|o paid for orfurnished by K8ohmno|a for the purpose of this Agreement will be and remain the sole property of Motorola. Customer will safeguard all such property xxhUa it is in Customers custody or control, be liable for any loss or damage to this property, and return it to Motorola upon request. This property will be held by Customer for Motorola's use without charge and may be removed from Customers premises by Motorola at any time without restriction. Section 17 GENERALTERMS 17'1. If any court renders any portion of this Agreement unenfonceabks, the remaining terms will continue in full force and effect. 17.2. This Agreement and the rights and duties of the parties will be interpreted in accordance with the laws of the State in which the Services are performed. 17.3. Failure to exercise any right will not operate as a waiver of that right, power, or privilege. 17.4. Neither party is liable for delays or lack of performance resulting from any causes that are beyond that party's reasonable control, such as strikes, material shortages, or acts of God. 17.5. Mobmno|o may subcontract any of the work, but subcontracting will not relieve Motorola ofits duties under this Agreement. 17.0. Except as provided herein, neither Podx may assign this Agreement or any of its rights or obligations hereunder without the prior written consent of the other Pady, which consent will not be unreasonably withheld. Any attempted assignment, delegation, or transfer without the necessary consent will be void. Notwithstanding the fbnagoing. Motorola may assign this Agreement to any of its affiliates or its right to receive payment without the prior consent of Customer. In addiUon, in the event Motorola separates one or more of its businesses (each m ^Geponsbad Buwiness''), whether byway of oa|e, establishment of a joint venture, spin-off or otherwise (each a "Separation Event"), Motorola may, without the prior written consent of the other Party and at no additional cost to Motorola, assign this Agreement such that it will continue to benefit the Separated Business and its affiliates (and Motorola and its offi|ioteo, to the extent applicable)following the Separation Event. Om ContyNCCOA.o.z113 25 Motorola Contract No.ryu94xC8 17.7. THIS AGREEMENT WILL RENEW, FOR AN ADDITIONAL ONE (1) YEAR TERN. ON EVERY ANNIVERSARY OF THE START DATE UNLESS EITHER THE COVER PAGE SPECIFICALLY STATES ATERKA|NAT|ON DATE OR ONE PARTY NOTIFIES THE OTHER IN WRITING OF ITS INTENTION TO DISCONTINUE THE AGREEMENT NOT LESS THAN THIRTY (30) DAYS OF THAT ANNIVERSARY DATE At the anniversary date, Motorola may adjust the price of the Services to reflect its current rates. 17.8. If Motorola provides Services after the termination or expiration of this Agreement, the terms and conditions in effect at the time of the termination or expiration will apply to those Services and Customer agrees to pay for those services on a time and materials basis at Motorola's then effective hourly rates. 26 Motorola Contract No.798941CB Exhibit E System Acceptance Certificate Customer Name: Project Name: This System Acceptance Certificate memorializes the occurrence of System Acceptance. Motorola and Customer acknowledge that: 1. The Acceptance Tests set forth in the Acceptance Test Plan have been successfully completed. 2. The System is accepted. Customer Representative: Motorola Representative: Signature: Signature: Print Name: Print Name: Title: Title: Date: Date: FINAL PROJECT ACCEPTANCE: Motorola has provided and Customer has received all deliverables, and Motorola has performed all other work required for Final Project Acceptance. Customer Representative: Motorola Representative: Signature: Signature: Print Name: Print Name: Title: Title: Date: Date: OrangeCountyNC.CSA.5.21.13 27 Motorola Contract No.79894/CB This page intentionally left blank. OrangeCountyNC.CSA.5.21.13 28 Motorola Contract No.79894/CB