HomeMy WebLinkAbout1999 NS Computer Systems Support Outsourcing Agreement with Tri-Met 2
ORANGE COUNTY INFORMATION TECHNOLOGY COMMITTEE
COMPILATION OF COMMENTS REGARDING TRI-MET SUPPORT AGREEMENT
January 1999
The following e-mail message was circulated to the IT Committee, with comments from individual IT
Committee members noted below:
To ITC Members-
We would like to go to the Board on January 19th to ask approval of a contract with a tech support firm,
Tri-Met, to provide PC and printer helpdesk and installation support as needed between now and June.
The contract would be for 200 hours, a limit of$15,000, and we have the funds in our operating budget
already, not in the IT Plan.
We have worked with this company in the past, they are in RTP, and have had good experience with them.
They have recently assisted us with installation of the latest batch of PCs and we will continue to
periodically need their help.
When we asked for a new position last budget cycle, the Board instructed that we outsource instead, and
this is consistent with that direction. We'd like to have your feedback on this and expressions of support
would be appreciated. Of course, if you have concerns or questions please air them here too. Just send to
the list. Thanks!
Dick
--------------------------------
This sounds good to me, especially using a company that you've already dealt with and that is
near by.
Doug Noell
Chapel Hill-Carrboro City Schools
--------------------------------
I would support approval of the contract.
Don Smith
UNC-CH
--------------------------------
75$/hour is a pretty good rate for support, if you are satisfied with the quality. (Lockheed
Martin will not bid on contracts less than 1 million, so I don't have a conflict of interest!). Do
you pay for travel time from their site to yours, or just from one Orange site to another? I
support this expenditure. (Reply from DT: We don't pay travel or any other expenses with
Tri-Met)
Tony Rall
Lockheed-Martin
--------------------------------
Dick, I lend my support to that the others have already voiced.
Joel Dunn
UNC-CH
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Computer Systems Support Services Agreement
between
Tri-Met
and
Orange County
This agreement made the 1 st day of November, 1998 between Orange County for its
Information Systems Department(hereinafter referred to as "OCIS") and TRI-MET for
computer systems support services as specified herein.
TRI-MET Responsibilities:
1. TRI-MET will provide personal computer installation support,troubleshooting and
repair at Orange County user office locations.
2. TRI-MET will coordinate installation,troubleshooting and repairs with OCIS staff.
3. TRI-MET will at all times exercise the highest standard of workmanship in installing
and effecting repairs to County equipment.
4. TRI-MET will submit a monthly bill for services. The invoice for services will specify
the number of aggregate hours spent on Orange County installation,troubleshooting and
repairs.
OCIS Responsibilities:
1. OCIS will identify computer system support needs and will either verbally, or in
writing,provide relevant information to TRI-MET.
2. OCIS will,within ten days of receipt of invoice in the form prescribed by OCIS, effect
payment for services by TRI-MET.
Term:
The term of this agreement shall be retroactively from November 1, 1998 through June
30, 1999.
Compensation:
Compensation to TRI-MET will be $75 per hour, not to exceed$15,000 through June,
1999.
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Termination:
This agreement may be terminated by either party for any reason with 15 days written
notice.
Notice:
Any communication regarding this agreement shall be made to the parties as stated
below:
For County:
Richard J. Taylor, Director
Orange County Information Systems
PO Box 8181
Hillsborough NC 27278
For TRI-MET:
Tom Parker
Tri-Met
279 Homestead Market Hwy 54
Durham NC 27713
For County:
Alice M. Gordon, Chair
Board of Commissioners
For TRI-MET:
Tom Parker, President