HomeMy WebLinkAbout2012-284 EMS - Physio Control Technical Service Suppport Agreement CUSTOMER COPY
TECHNICAL SERVICE SUPPORT AGREEMENT
Please return this copy to the Clerk's to the Board's PHYSIO
--office for permanent agenda file. CONTROL
Contract Number:
End User# 00300503 Bill To# 00300502
ORANGE CTY EMERGENCY MGMT ORANGE CTY EMERGENCY MGMT
510 MEADOWLAND DR PO BOX 8181
HILLSBOROUGH,NC 27278 HILLSBOROUGH,NC 27278
This Technical Service Support Agreement begins on 7/1/2012 and expires on 6/30/2013.
The designated Covered Equipment and/or Software is listed on Schedule A.This Technical Service Agreement
is subject to the Terms and Conditions on the reverse side of this document and any Schedule B,if attached.
If any Data Management Support and Upgrade Service is included on Schedule A then this Technical Service
Support Agreement is also subject to Physio-Control's Data Management Support and Upgrade
Service Terms and Conditions,rev 7/99-1.
Price of coverage specified on Schedule A is $32,718.00 per term,payable in Annual installments.
Special Terms
NONE
Accepted:P/Y'Si Con I,W Customer:Orzanjc-Tot.,#�
By: By:
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Date: Title:
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AUG 2 8 201211 Purchase Order Number:
Territory Rep: EAAA60 Customer Contact:
Lane Rushing Col.Frank Montes De Oca
Phone: Phone: (919)245-6100 C,, VFD
FAX: 800-772-3340 FAX: NOV 26 2012
This instrument has been pre- q ,
0 Reference Number: A60-3079 Renewal
/�W
audited in the manner required Printed:5/29/2012 Page I of 10
by the Local Government Budget
and Fiscal Control Act
PHYSIO-CONTROL,INC.
TECHNICAL SERVICE SUPPORT AGREEMENT TERMS AND CONDITIONS
Customer's signature or purchase order referencing this Technical Service Support Agreement are required prior to Physio-Control's
acceptance of this Agreement. This Agreement covers only the equipment listed on Schedule A("Covered Equipment"). These terms
constitute the complete agreement between the parties and they shall govem over any other documents.These terms may not be
revised in any manner without the prior written consent of Physio-Control.
SERVICES.The services provided under this Agreement are set forth on Schedule A.Physio-Control strives to return service calls
within two(2)hours,and strives to resolve service issues within twenty-four(24)hours.Following service,Physio-Control will provide
Customer with a written report of actions taken or recommended and identification of any materials replaced or recommended for
replacement. The following services are available:
"Repair Only Service"means repairs,Battery Replacement Service,parts and labor necessary to restore Covered Equipment to
original specifications,subject to Exclusions.
"Inspection Only Service"means inspections of Covered Equipment to verify proper device calibration,mechanical operations
and output measurements,electrical safety check in accordance with National Fire Protection Association(NFPA)guidelines and
labor,subject to Exclusions.
"Repair and Inspect Service"means repairs,Battery Replacement Service,parts and labor necessary to restore Covered
Equipment to original specifications,and inspections to verify proper device calibration,mechanical operations and output
measurements,electrical safety check in accordance with NFPA guidelines and Updates(as set forth below),subject to
Exclusions.
"Battery Replacement Service"means replacement of batteries on a one-for-one,like-for-like basis,up to the number of batteries
and/or devices listed in Schedule A. Only batteries manufactured or distributed by Physio-Control are eligible for replacement.
Battery replacement is available upon Customer notification to Physio-Control of the occurrence of
(i) Battery failure as determined by Customer's performance testing and evaluation in accordance with the applicable
Operating Instructions;or
(ii) The end of the useful life of the battery as set forth in the applicable Operating Instructions
At the discretion of Physio-Control,battery replacement shall be effected by shipment to Customer and replacement by
Customer,or by on-site delivery and replacement by a Physio-Control Service Technician. Upon Customer's receipt of a
replacement battery,the battery being replaced shall become the property of Physio-Control,and Customer must return the
battery being replaced to Physio-Control for proper disposal.In the event that Physio-Control does not receive the battery,
Customer will be charged at the then-current rate for the replacement battery.
"On-Site Service"means that a Physio-Control factory-trained technician will provide service at Customer's location- Services
will be performed between 8:00am and 5:00pm local time,Monday through Friday,excluding holidays. Customer is to ensure
Covered Equipment is available for service at scheduled times. Some service may not be completed On-Site. Physio-Control
will cover travel and/or round-trip freight for Covered Equipment that must be sent to our designated service facility for repair.
"24-hour On-Site Service"means that a Physio-Control factory-trained technician will provide service at Customer's location at
any time,except on the holidays listed above. Customer is to ensure Covered Equipment is available for service at scheduled
times. Some service may not be completed On-Site. Physio-Control will cover travel and/or round-trip freight for Covered
Equipment that must be sent to our designated service facility for repair.
"Ship-in Service"means that service will be performed at Physio-Control's designated service facility. Physio-Control will cover
round-trip freight for Covered Equipment that is sent to our designated service facility for repair.
If Covered Equipment is not available as scheduled or Customer requests services or goods not covered by this Agreement or outside
of designated service frequency or hours,Physio-Control will charge Customer at Physio-Contrors standard labor rates less 10%
(including overtime,if appropriate)and applicable travel costs. Parts required for such repairs will be made available at 15%off the
then-current list price.
EXCLUSIONS.Unless otherwise specified,this Agreement does not include:
• supply or repair of accessories or disposables
• repair of damage caused by misuse,abuse,abnormal operating conditions,use of batteries or other products not distributed
by Physio-Control,operator errors,or acts of God
• case changes
• repair or replacement of items not originally distributed or installed by Physio-Control
• Upgrades and installation of Upgrades
• battery maintenance,performance testing,evaluation,removal and recycling
Reference Number: A60-3079 Renewal
Printed:5/29/2012 Page 2 of 10
LOANERS.If Covered Equipment must be.removed from service to complete repairs,Physio-Control will provide Customer with a
loaner device,if one is available,until the Covered Equipment is returned.Customer assumes complete responsibility for the loaner
and shall return the loaner at Customer's expense to Physio-Control in the same condition as received,upon the earlier of the return
of the removed Covered Equipment or Physio-Control's request.
UPDATES."Update"means a change to a device to enhance its current features,stability,or software. If Repair and Inspect Service
is designated for Covered Equipment on Schedule A,Physio-Control will install Updates at no additional cost,provided such Updates
are installed at the time of regularly scheduled service.If parts must be replaced to accommodate installation of new software,such
parts may be purchased at a rate of 30%less than the then-current list price.Updates installed on Covered Equipment designated as
Repair Only Service,Inspect Only Service,or at a time other than regularly scheduled Repair and Inspect Service will be billed on a
separate invoice at the then-current list price less 20%.
UPGRADES."Upgrade"means a major,standalone version of software or the addition of features or capabilities to a device.
Upgrades must be purchased separately,and are not provided under this Agreement.Upgrades are available at a rate of 17%less
than the then-current list price.
PRICING. Pricing is set forth on the front page of this Agreement. Prices do not include taxes. Sales,service or use taxes will be
invoiced in addition to the price of the goods and services covered by this Agreement unless Physio-Control receives a copy of a valid
exemption certificate. If the number or configuration of Covered Equipment changes during the Term,pricing shall be pro-rated
accordingly. For Inspection Only Service and Repair and Inspect Service,no pricing deduction will be made for removal of Covered
Equipment if an inspection has already been performed during the Term. Discounts will not be combined with other special terms,
discounts,and/or promotions.
PAYMENT.Payment is due within thirty(30)days of invoice date.
WARRANTY.Physio-Control warrants services performed under this Agreement and replacement parts provided in performing such
services against defects in material and workmanship for ninety(90)days from the date a service was performed or a part was
provided.Customer's sole remedy shall be reservicing the affected unit and/or replacement of any part determined to be defective,
without additional charge,provided Customer notifies Physio-Control of any allegedly defective condition within ten(10)calendar days
of its discovery by Customer.Physio-Control makes no other warranties,express or implied,including,without limitation,NO
WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE,AND IN NO EVENT SHALL
PHYSIO-CONTROL BE LIABLE FOR INCIDENTAL,CONSEQUENTIAL,SPECIAL,OR OTHER DAMAGES.
TERM. The initial Term is set forth on the front page of this Agreement.This Agreement shall automatically renew unless terminated
by either party with written notice thirty(30)days prior to the expiration of the then-current term. Prices are subject to change upon
renewal.
TERMINATION.Either party may terminate this Agreement for material breach by the other party by providing thirty(30)days'written
notice to the other party,and provided such breach is not cured within the notice period.In addition,either party may terminate this
Agreement at any time upon sixty(60)days'prior written notice to the other party.In the event of such early termination,Customer
shall be responsible for the portion of the designated price which corresponds to the portion of the Term prior to the effective date of
termination and the cost of any services rendered during the Term.
DELAYS.Physio-Control will not be liable for any loss or damage of any kind due to its failure to perform or delays in its performance
resulting from any cause beyond its reasonable control,including,but not limited to,acts of God,labor disputes,labor shortages,the
requirements of any governmental authority,war,civil unrest,delays in manufacture,obtaining any required license or permit,and
Physio-Control's inability to obtain goods from its usual sources.Any such delay shall not be considered a breach of Physio-Control's
obligations and the performance dates shall be extended for the length of such delay.
DEVICE INSPECTION BEFORE ACCEPTANCE.All devices that are not under Physio-Control Limited Warranty or a current
Technical Service Support Agreement must be inspected and repaired(if necessary)to meet original specifications at then-current list
prices prior to being covered under a Technical Service Support Agreement.
MISCELLANEOUS.(a)Customer agrees to not employ or offer employment to anyone performing services on Physio-Control's
behalf during the Term of this Agreement or for one(1)year following its expiration without Physio-Control's prior written consent;(b)
this Agreement,and any related obligation of other party,may not be assigned in whole or in part without the prior written consent of
the other party;(c)this Agreement shall be governed by the laws of the State in which the service is provided;(d)all costs and
expenses incurred by the prevailing party related to the enforcement of its rights under this Agreement,including reasonable
attorney's fees,shall be reimbursed by the other party.
Reference Number: A60-3079 Renewal
Printed: 5/29/2012 Page 3 of 10
PHYSIO-CONTROL,INC.
TECHNICAL SERVICE SUPPORT AGREEMENT
SCHEDULE A
Contract Number:
Servicing Rep: Lane Rushing,EAAA60
District: MID-ATLANTIC
Phone:
FAX: 800-772-3340
Equipment Location: ORANGE CTY EMERGENCY MGMT,00300503
510 MEADOWLAND DR
HILLSBOROUGH,NC 27278
Scope Of Service AED 1 On Site Inspection per Year with I Lithium Battery
Ref. Effective Expiration Total
Model Part Number Serial Number Line Date Date Inspections
LIFEPAK®500 3011790-000113 13161556 22 7/1/2012 6/30/2013 1
LIFEPAK®500 3011790-000113 13161557 23 7/1/2012 6/30/2013 1
LIFEPAK®500 3011790-000113 13161560 24 7/1/2012 6/30/2013 1
LIFEPAK®500 3011790-000113 13161565 25 7/1/2012 6/30/2013 1
LIFEPAK®500 3011790-000113 13161566 26 7/1/2012 6/30/2013 1
LIFEPAK®500 3011790-000127 13326803 29 7/1/2012 6/30/2013 1
LIFEPAK®500 3011790-000113 13993444 30 7/1/2012 6/30/2013 1
LIFEPAK®500 3011790-001129 33125847 36 7/1/2012 6/30/2013 1
LIFEPAK®500 3011790-001129 33125848 37 7/1/2012 6/30/2013 1
LIFEPAK®500 3011790-001129 33125844 34 7/1/2012 6/30/2013 1
LIFEPAK®500 3011790-001129 33127342 40 7/1/2012 6/30/2013 1
LIFEPAK®500 3011790-001129 33127344 42 7/1/2012 6/30/2013 1
LIFEPAK®500 3011790-001129 33127345 43 7/1/2012 6/30/2013 1
LIFEPAK®500 3011790-001129 33127346 44 7/1/2012 6/30/2013 1
LIFEPAK®500 3011790-001129 33127347 45 7/1/2012 6/30/2013 1
LIFEPAK®500 3011790-001129 33127349 46 7/1/2012 6/30/2013 1
LIFEPAK®500 3011790-001129 33127350 47 7/1/2012 6/30/2013 1
LIFEPAK®500 3011790-001129 33127351 48 7/1/2012 6/30/2013 1
LIFEPAK®500 3011790-001129 33127352 49 7/1/2012 6/30/2013 1
LIFEPAK®500 3011790-001502 34102557 51 7/1/2012 6/30/2013 1
LIFEPAK®500 3011790-001502 34595096 54 7/1/2012 6/30/2013 1
LIFEPAKS 500 3011790-001502 34675973 55 7/1/2012 6/30/2013 I
LIFEPAK®500 3011790-001129 30811669 57 7/1/2012 6/30/2013 1
Scope Of Service On Site Repair and 1 On Site Inspection per Year:M-F/8-5
Ref. Effective Expiration Total
Model Part Number Serial Number Line Date Date Inspections
LIFEPAK®12 VLP12-02-007228 36587973 7 7/1/2012 6/30/2013 1
LIFEPAK®12 VLP12-02-005985 33834706 8 7/1/2012 6/30/2013 1
Reference Number. A60-3079 Renewal
Printed: 5/29/2012 Page 4 of 10
LIFEPAK®12 VLP12-02-005985 33120766 9 7/1/2012 6/30/2013 1
LIFEPAK®12 VLP12-02-005985 33120767 10 7/1/2012 6/30/2013 1
LIFEPAK®12 VLP12-02-005985 33120768 11 7/1/2012 6/30/2013 1
LIFEPAK®12 VLP12-02-005985 33120769 12 7/1/2012 6/30/2013 1
LIFEPAK®12 VLP12-02-005985 33120772 13 7/1/2012 6/30/2013 1
LIFEPAK®12 VLP12-02-005985 33120773 14 7/1/2012 6/30/2013 1
LIFEPAK®12 VLP12-02-005985 33120774 15 7/1/2012 6/30/2013 1
LIFEPAK®12 VLP12-02-005985 33120776 16 7/1/2012 6/30/2013 1
LIFEPAK®12 VLP12-02-005985 33120777 17 7/1/2012 6/30/2013 1
LIFEPAK®12 VLP12-02-005985 33120778 18 7/1/2012 6/30/2013 1
LIFEPAK®12 VLP12-02-005985 33120779 19 7/1/2012 6/30/2013 1
LIFEPAK®12 VLP12-02-005985 33122062 20 7/1/2012 6/30/2013 1
Equipment Location: CHAPEL HILL FD, 13903401
403 MLK JR BLVD
CHAPEL HILL,NC 27514
Scope Of Service AED 1 On Site Inspection per Year with 1 Lithium Battery
Ref. Effective Expiration Total
Model Part Number Serial Number Line Date Date Inspections
LIFEPAK®500 3011790-000113 12683185 21 7/1/2012 6/30/2013 1
LIFEPAK®500 3011790-000113 13287257 28 7/1/2012 6/30/2013 1
LIFEPAK®500 3011790-001129 32690608 60 7/1/2012 6/30/2013 1
LIFEPAK®500 3011790-001129 32690609 61 7/1/2012 6/30/2013 1
LIFEPAK®500 3011790-000113 14317095 56 7/1/2012 6/30/2013 1
LIFEPAK®500 3011790-001502 34101784 50 7/1/2012 6/30/2013 1
Scope Of Service On Site Inspection Only- 1 Inspection per Year:M-F/8-5
Ref. Effective Expiration Total
Model Part Number Serial Number Line Date Date Inspections
LIFEPAK 91000 320371500229 39389843 65 7/1/2012 6/30/2013 1
LIFEPAK 81000 320371500229 39389844 63 7/1/2012 6/30/2013 1
LIFEPAK 01000 320371500023 37351831 2 7/1/2012 6/30/2013 1
LIFEPAK®1000 320371500093 37881608 3 7/1/2012 6/30/2013 1
LIFEPAK 61000 320371500229 38560716 4 7/1/2012 6/30/2013 1
Equipment Location: ORANGE RURAL FIRE DEPT, 14376401
206 S CHATALON ST
HILLSBOROUGH,NC 27278
Scope Of Service AED 1 On Site Inspection per Year with 1 Lithium Battery
Ref. Effective Expiration Total
Model Part Number Serial Number Line Date Date Inspections
LIFEPAK®500 3011790-000113 13216812 27 7/1/2012 6/30/2013 1
LIFEPAK®500 3011790-001129 32779691 62 7/1/2012 6/30/2013 1
Reference Number: A60-3079 Renewal
Printed: 5/29/2012 Page 5 of 10
Equipment Location: CARRBORO FD, 16148501
301 W MAIN ST
CARRBORO,NC 27510
Scope Of Service AED 1 On Site Inspection per Year with 1 Lithium Battery
Ref. Effective Expiration Total
Model Part Number Serial Number Line Date Date Inspections
LIFEPAK®500 3011790-001129 30929147 58 7/1/2012 6/30/2013 1
LIFEPAK®500 3011790-001569 35201273 33 7/1/2012 6/30/2013 1
LIFEPAK®500 3011790-001129 33125846 35 7/1/2012 6/30/2013 1
Scope Of Service On Site Inspection Only- I Inspection per Year:M-F/8-5
Ref. Effective Expiration Total
Model Part Number Serial Number Line Date Date Inspections
LIFEPAK 81000 320371500023 34692730 6 7/1/2012 6/30/2013 1
LIFEPAK 81000 320371500245 39578500 64 7/1/2012 6/30/2013 1
Equipment Location: ORANGE GROVE FIRE DEPARTMENT, 16828101
6800 ORANGE GROVE ROAD
HILLSBOROUGH,NC 27278
Scope Of Service AED 1 On Site Inspection per Year with 1 Lithium Battery
Ref. Effective Expiration Total
Model Part Number Serial Number Line Date Date Inspections
LIFEPAK®500 3011790-001129 31808167 59 7/1/2012 6/30/2013 1
Equipment Location: CALDWELL FIRE DEPT, 19015201
7020 GUESS ROAD
ROUGEMONT,NC 27572
Scope Of Service AED 1 On Site Inspection per Year with 1 Lithium Battery
Ref. Effective Expiration Total
Model Part Number Serial Number Line Date Date Inspections
LIFEPAK®500 3011790-001502 34359081 52 7/1/2012 6/30/2013 1
LIFEPAK®500 3011790-001502 34359082 53 7/1/2012 6/30/2013 1
LIFEPAK®500 3011790-001129 33127340 38 7/1/2012 6/30/2013 1
Equipment Location: MEBANE FD, 19284001
405 N 1ST ST
MEBANE,NC 27302
Scope Of Service On Site Inspection Only- 1 Inspection per Year:M-F/8-5
Ref. Effective Expiration Total
Model Part Number Serial Number Line Date Date Inspections
LIFEPAK®1000 320371500023 36156924 5 7/1/2012 6/30/2013 1
LIFEPAK 91000 320371500245 39489546 66 7/1/2012 6/30/2013 1
LIFEPAK®1000 320371500245 39489547 67 7/1/2012 6/30/2013 1
LIFEPAK 91000 320371500245 39489548 68 7/112012 660/2013 1
Reference Number: A60-3079 Renewal
Printed: 5/29/2012 Page 6 of 10
Equipment Location: WHITE CROSS FIRE DEPT,20392101
5722 OLD GREENSBORO HWY
CHAPEL HILL,NC 27516
Scope Of Service AED 1 On Site Inspection per Year with 1 Lithium Battery
Ref. Effective Expiration Total
Model Part Number Serial Number Line Date Date Inspections
LIFEPAK®500 3011790-001129 33127343 41 7/1/2012 6/30/2013 1
Equipment Location: ENO FD,20500601
5019 US HWY 70
DURHAM,NC 27705
Scope Of Service AED 1 On Site Inspection per Year with 1 Lithium Battery
Ref. Effective Expiration Total
Model Part Number Serial Number Line Date Date Inspections
LIFEPAK®500 3011790-001129 33127341 39 7/1/2012 6/30/2013 1
LIFEPAK®500 3011790-001502 34768948 31 7/1/2012 6/30/2013 1
LIFEPAK®500 3011790-001502 34768949 32 7/1/2012 6/30/2013 1
Scope Of Service On Site Inspection Only- 1 Inspection per Year:M-F/8-5
Ref. Effective Expiration Total
Model Part Number Serial Number Line Date Date Inspections
LIFEPAK 81000 320371500021 37275549 1 7/1/2012 6/30/2013 1
LIFEPAK 81000 320371500245 40054648 69 7/1/2012 6/30/2013 1
Equipment Location: CEDAR GROVE FD,21150301
720 HAWKINS RD
CEDAR GROVE,NC 27231
Scope Of Service On Site Inspection Only- 1 Inspection per Year:M-F/8-5
Ref. Effective Expiration Total
Model Part Number Serial Number Line Date Date Inspections
LIFEPAK 91000 320371500245 39621656 70 7/1/2012 6/30/2013 1
LIFEPAK 61000 320371500245 39621655 71 7/1/2012 6/30/2013 1
**Denotes an inventory line that has changed since the last contract revision or addendum.
Reference Number: A60-3079 Renewal
Printed: 5/29/2012 Page 7 of 10
PHYSIO-CONTROL,INC.
TECHNICAL SERVICE SUPPORT AGREEMENT
SCHEDULE B
LIFEPAK®12 Defibrillator/Monitor Repair Service includes:
• Standard detachable hard paddle repairs.
• Replacement or repair of Physio-Control battery charging systems,on a one-for-one basis with the total number of LP 12
defibrillator/monitors listed in Schedule A and as determined necessary by Physio-Control.
• Power Adapter repair/replacement.
• Replacement of failed internal coin cell batteries.
• Preventative replacement of internal coin cell batteries up to the number of coin cell batteries listed in the Additional Items
section of Schedule A according to Physio-Control service specifications.
• Battery Coverage
• Replacement of four(4)Physio-Control FASTPAK®,FASTPAK 2,LIFEPAK SLA,LIFEPAK NiCd Battery every two
years,or upon battery failure;
OR
• Replacement of three(3)LIFEPAK Li-ion Batteries every two years,or upon battery failure.
Reference Number: A60-3079 Renewal
Printed:5/29/2012 Page 8 of 10
• PHYSIO-CONTROL,INC.
TECHNICAL SERVICE SUPPORT AGREEMENT
SCHEDULE B
LIFEPAK®500 AED Inspection-Only with Battery Replacement Service includes:
• Periodic inspections as set forth on Schedule A.
• Updates installed a no additional cost provided such Updates are installed at the time of regularly scheduled service.If
parts must be replaced to accommodate installation of new software,such parts may be purchased at a rate of 50%less than the
then-current list price.Updates installed at a time other than regularly scheduled service will be billed on a separate invoice at the
then-current list price less 201/o.
• Battery Coverage
o Replacement of up to two(2)LIFEPAK 500 SLA Battery Paks every two(2)years,or upon battery failure;
OR
o Replacement of up to one(1)LIFEPAK 500 Li-ion Battery Pak every five(5)years for each LIFEPAK 500 AED listed on
Schedule A,or upon battery failure.
Reference Number: A60-3079 Renewal
Printed:5/29/2012 Page 9 of 10