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Home My WebLink About2012-059 Housing - Telelanguage for Interpretation Servicess,.s=3~ . ~2,b ~ ~ - o.r~`! ~ _ ~^~~ TELELANGUAGESM SERVICES AGREEMENT TERM AND TERMINATION: This Agreement will become effective on the date of the last signature and will continue in effect until terminated by one or both parties. Services will be available when Customer has been assigned a Customer ldentification Number. Either party may terminate this contract by giving the other party written notification at least thirty (30) days in advance of termination. Customer agrees to pay for all services performed through the date of termination. AUTHORIZED USAGE OF SERVICES: A. Customer agrees to be fully and solely responsible for all services and charges obtained using its Access Number whether or not authorized. Customer can obtain a new Access Number at any time upon request. B. Customer shall use interpretation services only for its own internal purposes and shall not re-sell services obtained under this contract. C. Customer agrees to hold harmless TELELANGUAGE from all claims and actions resulting from the content and illegal usage of interpretation services. TELELANGUAGE interpreters shall not for any reason be used for illegal or improper purposes. Customer shall not at any time contract, or attempt to contract or hire away any interpreter from TELELANGUAGE. INVOICES, CHARGES AND PAYMENTS: A. The rates and charges on page one shall be applied to all services rendered. TELELANGUAGE shall give customer at least 30 days written notice of any rate increase. B. TELELANGUAGE shall invoice Customer monthly for all services requested using Customer's Access Number. C. Customer shall make payment within 30 days from the date of invoice. Payments may be made by personal/company check or credit card. TELELANGUAGE accepts Visa, MasterCard, American Express and Discover. A finance charge may be assessed on all unpaid balances outstanding over thirty (30) days at the lesser of eighteen percent (18%) per annum (1-1/2% per month) or the maximum amount permitted by law. After 60 days from the date of invoice, TELELANGUAGE will refer all invoices to collections. A$50.00 charge will be assessed on all invoices referred to collection. D. Customer agrees that any restrictive endorsements, releases of other statements on or accompanying checks or other payments accepted by TELELANGUAGE Services shall have no legal effect. CONFIDENTIAL INFORMATION: A. TELELANGUAGE shall take reasonable measures to ensure that all communications, which are interpreted, remain confidential, whether the interpreter is an independent contractor or employee. In connection therewith, all interpreters used by TELELANGUAGE are required to sign a confidentiality agreement and pledge with regard to all calls and are aware of treating all customer communications as confidential. Each party's respective obligations shall survive the expiration or termination of this Agreement. B. In the event that either party receives a court subpoena, request for production of documents, court order or requirement of a govemment agency to disclose any Confidential Information, the recipient shall give prompt written notice to the other party so that the subpoena, request for production of documents, order or requirement can be challenged or limited in scope by Customer or Company, as appropriate. INDEPENDENT CONTRACTOR: The parties agree that TELELANGUAGE's relationship to Customer is that of an independent contractor and that nothing contained in the Agreement shall be construed as creating any other type of relationship. TELELANGUAGE may employ such arrangements, as it deems appropriate with respect to the performance of the Services. Employees and interpreters of TELELANGUAGE are not employees or agents of Customer in any respect. TELELANGUAGE is responsible for the payment of compensation to its employees and interpreters and for the withholding and remittance of all federal, state or municipal taxes related thereto. INDEMNIFICATION: TELELANGUAGE shall indemnify and hold Customer harmless from any claim, action or expenses resulting from, and to the extent of, the gross negligence of TELELANGUAGE; provided, however, that: (a) TELELANGUAGE's aggregate liability to the Customer for any such claim shall be limited to the lesser of: (i) the amount paid by the Customer within the previous 6 months for the Services, or (ii) $5,000.00 and (b) in no event will TELELANGUAGE be liable for loss of revenue or profit or for incidental, consequential, or punitive damages claimed by or on behalf of Customer or its officers, agents, employees, directors or representatives. No action may be brought by either party more than two (2) years after the cause of action has accrued. SEVERABILITY: If any provision of this Agreement shall be construed to be illegal or invalid, the illegal or invalid provision shall be reformed to the extent possible to give its intended effect and/or meaning and all remaining provisions hereof shall continue in full force and effect so long as the economic or legal substance of this Agreement is not affected in any manner materially adverse to any party. WAIVER: No waiver of any provisions of this Agreement shall be effective unless made in writing. No waiver of any breach of any provision of the Agreement shall constitute a waiver of any subsequent breach of the same or any other provision of this Agreement. Failure to enforce any term of the Agreement shall not be deemed a waiver of future enforcement of that or any other term. ~~~/k~~NING LAW: This Agreement shall in all respects be construed in accordance with and governed by the laws of the state of fJ ~' 'R without regard to its conflict of laws rules. ARBITRATION: ' , reso4ved-b . a e LIMITATION OF LIABILITY: TELELANGUAGE makes no re~tio~n, warranty, or guaranty, express or implied, conceming the services, including but not limited to the availability or timeliness of the perFormance of any service. TELELANGUAGE's liability, if any arising as a result of any breach of this Agreement or otherwise, is expressly and specifically limited to the cost of any phone call or service in question. In no event shall either party be liable to the other party for any consequential, indirect, punitive, incidental or special damages, whether or not foreseeable or unforeseeable. ADDITIONAL TERMS: A. TELELANGUAGE and Customer shall be excused from any act, omission or obligation to perform under this Agreement when such failure or default is caused by an act of God, fire, earthquakes, floods, strikes or labor disputes, war, riot, insurrection or other causes beyond its reasonable control. B. All notices provided in connection with this agreement shall be in writing and shall be delivered by registered mail to the address listed on page 1. C. Other than specifically authorized; this agreement may not be amended, modified or supplemented at any time except in writing signed by the parties. D. These two pages constitutes the entire agreement befinreen the parties pertaining to the subject of this Agreement and supersedes all prior writings, conversations, understandings and agreements. ~ Initial ~ ~~~~~ %St1 923]. ~,..o~:.. TELELANGUAGES"" SERVICE AGREEMENT Customer fnformation Company Billing Information: same ^ Address: Address: City: State: Zip: City: State: Zip: Contact Name: Billing Contact: Title: E-Mail: Title: E-Mail: Phone Number: Fax Number: Phone Number: Fax Number: ' Services and Rates ` ^ Telephonic Interpretation Rate Plan: $0.95 per minute flat rate for all languages supported, 24/7/365 - Minimum Monthly Usage: WAIVED Pre-scheduled tele hone calls will be invoiced for a minimum of 10 minutes unless cancelled more than one business da in advance. ^ Written Translation Rate Plan: $0.24 per word for Spanish and Russian. All other languages quoted on a per job basis. All translation jobs are billed with a 250 word minimum charge. Complex formatting is charged at $49.00 per hour. Specific terminology such as le al, medical and technical and rush services will be char ed a surchar e of 10%. ^ Language Assessment Services Rate Plan: $75.00 per assessment. Fee includes all administration of services including: exam, evaluation, and scoring. Account Set-u Infarmation Access Code: Department Codes Needed: ^ No ^ Yes Toll Free Number: 800-514-9237 Account Manager: Days and Hours of Operation: Estimated Volume (minutes per month): Fre uentl Re uested Lan ua es: ^ S anish ^ Arabic ^ Bosnian ^ Cambodian ^ Cantonese ^ Creole ^ Farsi Persian ^ French ^ Hindi ^ Italian ^ Ja anese ^ Korean ^ Mandarin ^ Portu uese ^ Russian ^ Thai ^ Vietnamese ^ Other s eci Information to be collected for billin : 1. 2. 3. 4. Customer Su ort Contact (nformation Technical Su ort Technical or Connectivi 800-514-9237 X2171 su ort telelan ua e.com Inter reter Mana er Quali of Inte retation 800-514-9237 x2173 feedback telelan ua e.com Accountin Mana er Invoices and Usa e Re orts 800-514-9237 x2174 accountin telelan ua e.com O erations Mana er Escalation for all Issues 800-514-9237 x2175 o erations telelan ua e.com President/CEO Escalation for all issues 800-514-9237 x2176 ceo telelan ua e.com Mailin Address: Telelan ua e Services, 421 SW 6th Ave. Suite 1150, Portland, OR 97204 Si nature I, on behal f the above amed com an , a ree to the terms and conditions on this and the followin a e of this a reement. . } X ' Name: ~yan~G 1~•~iA-en Title: Covn u' Date: 3 ~ 'LO12- ',_~v ~