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Board of County Commissioners/Social Services Board
Joint Meeting
March 15, 2012
Dinner - 5:00 PM
Meeting - 5:30 PM
Link Government Services Center
200 South Cameron Street
Downstairs Conference Room
Agenda
1. Introductions
2. Poverty Statistics and Public Assistance Data
3. Emerging Issues
i) Work Support Strategies
ii) North Carolina Families Accessing Services through Technology (NC FAST)
4. Success Stories
5. Hot Topics
6. Message from the Social Services Board Chair
7. Closing Remarks
Poverty and the Safety Net in Orange County
Accarding to data from the 2010 American Community Survey, 16% or 19,700 Orange County residents
live in poverty. The following report provides an overview of paverty and the safety net in Orange
County - who lives in poverty, where they are, how much they
earn, and what safety net services they can receive.
Who Lives in Poverty?
Most- almost 75 percent - of county residents living in poverty
are between the ages of 18 and 64. This includes much of the large
student population living in Chapel Hill and Carrboro, though most
students neither qualify nor need public assistance benefits. More
significantly, 15.5% of all Orange County children and 8.4% of
families live below the poverty line.
15.5% of all Orange
County children and
8.4% offamilies live
below the poverty line,
Mare females than males live in poverty - 58 percent- and single mothers suffer disproportionally.
Almost one in three single mothers lives in poverty, and that likelihood increases sharply (41.8%) if the
mother has a child under age 5.
While most residents who fall below the poverty line are Caucasian, 17% are African-American. Other
races make up much smaller percentages of those in poverty. Almost 30% of all county residents of
Hispanic or Latino origin live below the poverty line, as do almost a quarter of the Black or African
American residents.
Where do Those in Poverty Live?
The greatest concentrations of individuals and families living below the poverty line are located in and
around the city limits of Chapel Hill and Carrboro, as well as in the rural areas surrounding Hillsborough.
It should be noted that students are included in counts in some sections of Chapel Hill and Carrboro.
What is "Poverty"?
The poverty threshold is a formula based on the Consumer Price Index that calculates what income is
needed to feed a family. Those whose income is below this threshold are considered unable to feed their
family. This measure has been widely criticized as being an inaccurate estimate of the number of families
living in poverty, and in fact, most federal programs of public assistance use a higher threshold to
determine eligibility. Food and Nutrition Services (formerly food stamps) uses 200% of poverty as its
eligibility threshold. In Orange County, approximately 1 in 3 residents have income below 200% of
poverty.
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What Does it Mean to be Poor in Orange County?
The current poverty line equals $11,170 in annual income for an individual and $23,050 annual income
for a family of four. However, while many residents live below the poverty line, almost one in three
makes an income that is only 200% of the poverty level - the maximum income that may allow them to
meet eligibility requirements for benefits like Food and Nutrition Services and Medicaid.
An individual resident making 200% of the poverty level would earn an annual income of $22,340, and a
family of four would earn $46,100 per year. This is well above the annual earnings of $15,080 that a
minimum wage job provides.
How Does the Safety Net Help Those in Poverty?
Orange County provides a safety net of services that helps residents buy food, pay for healthcare, find
employment, and afford child care. Each program has a set of eligibility criteria that residents must meet
to receive benefits.
Food and Nutrition Services (FNS)
FNS is a federal program that provides residents an Electronic Benefit
Transfer (EBT) card they can use to purchase food. Residents cannot
make more than 200 percent of the poverty level to qualify for FNS
benefits. The maximum allotment of FNS assistance a single resident can
receive is $200 a month, and a family of four cannot receive more than
$668 per month. The number of county residents who receive FNS has
continued to increase. In January of 2012 over 6,000 Orange County
families were receiving Food and Nutrition benefits, 660 more families
than in January of 201 L
In January of 2012
over 6,000 Orange
County families
were receiving Food
and Nutrition
benefits, 660 more
families than in
January of 2011.
Medicaid
Medicaid is a health insurance program for residents who have children, are pregnant, or are elderly, blind
or disabled. Income guidelines are similar to FNS - most residents must make less than 200% of the
poverty level to qualify. The county had more than 7,600 Medicaid cases in January 2012.
Work First
Work First, North Carolina's Temporary Assistance for Needy Families program, assists low-income
parents in finding employment and become self-sufficient. The program has numerous requirements,
including 35 hours per week of job searching or vocational training, and income eligibility thresholds are
low. In January 2012, 230 clients were participating in the Work First program in Orange County.
Child Care Subsidy
The Child Care Subsidy Program provides low-income families with information and financial resources
to find and afford quality child care for their children. Resources enable families to make informed
choices regarding childcare providers. Subsidies are based on eligibility, the need for child care, and the
availability of funds.
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Which Programs are Included?
Work Support Strategies includes all programs designed to support low-income working families.
Work First
Child Care ~ ~~~ I Energy
Assistance
Medicaid
Special
Assistance
Food & Work Support Refugee
Nutritional Strategies Assistance
Services
Work Support Strategies and North Carolina
In February 2011, North Carolina was one of nine states to be awarded grant funding for the Work
Support Strategies initiative. North Carolina received a$250,000 planning grant, which runs through
early 2012.
The Work Support Strategies team includes staff from divisions in North Carolina Department of Health
and Human Services (DHHS) that have a direct relationship with local departments of social services as
well as local DSS directors and staff from within local social services offices.
With year one of the grant coming to an end, the project team recently submitted North Carolina's
application for an implementation grant. States chosen for an implementation grant will experiment with
new integrated approaches to delivering work supports to low-income families, including health coverage,
nutrition benefits, and child care subsidies.
What are North Carolina's t;oals for Work Support
Strategies?
"In the new service delivery
The overall goal of this is initiative is to create a new service
delivery model for North Carolina families in need. This model, families will tell their
redesigned system will serve families and individuals in a holistic story once and receive the
manner. In the new service delivery model, families will tell their benefits they need."
story once and receive the benefits they need.
North Carolina aims to eliminate duplicative or redundant steps in `~- -'`
application and recertification processes, improve coordination among human service benefit programs,
support the integration and automation among program-based systems, and eliminate the silo approach to
benefit delivery.
What is Orange County's Role?
Orange County Department of Social Services staff inembers have been serving on the project team for
North Carolina. Nancy Coston, Director of the Orange County Department of Social Services, was part
of the delegation from North Carolina that presented at the national conference on Work Support
Strategies.
Orange County has also taken a lead role in piloting new Work Support Strategies initiatives. Currently,
staff inembers are participating in a certification period alignment pilot to streamline the participation in
both Medicaid and Food and Nutrition Services for Orange County families. Other pilot opportunities for
Oran~e County are likely.
What is NC FAST?
NC FAST
North Carolina Families Accessing Services through Technology (NC FAST) is an automated system
designed to improve the way the NC Department of Health and Human Services and county departments
of social services do business.
NC FAST introduces new technological tools and business processes that will enable workers to spend
less time on administrative tasks and more time assisting families.
What Programs are Impacted?
Social services programs will be implemented in phases.
. . ,
•Food and •Medicaid •Child Welfare •Energy
Nutrition •Workfirst Programs
Services •Special •Child Care
Assistance
•Refugee
Assistance
NC FAST Will...
•Aduit and Family
Services
• Allow certain information about families to be available to other benefit programs in NC FAST -
creating a more cohesive benefit administration process across all programs.
• Reduce the capturing of duplicate sets of data and maintain a detailed history of case information.
• Replace legacy systems, such as FSIS, and incorporate new systems, such as On-Line Verification
(OLV).
• Provide more control to DSS supervisors and managers over the distribution of work and the ability
to schedule work according to staff availability.
• Incorporate system technology into individual calendars and task lists, providing workers with a more
detailed view of the work that is required and the dates by which it must be completed.
• Calculate timely and accurate benefit payment amounts automatically based on the appropriate
policies and eligibility rules.
• Incorporate eligibility rules into the data capturing system allowing case workers to perform their
responsibilities without having to have as intimate knowledge of policy nuances.
• Increase system availability to 24/7 to provide flexibility to meet the needs of the State's most
vulnerable families.
• Allow clients to apply for benefits online, and have data routed to the appropriate county.
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When Will NC FAST Come to Orange County?
Orange County is on track to begin using NC FAST in Food and Nutrition Services in September of this
year. Staff are currently engaged in readiness activities.
Orange County was selected to be a pilot county far Phase 2 ofNC FAST which includes Medicaid.
Staff will be "going live" in the Medicaid system just months after Food and Nutrition Services which
will be a huge benefit to Orange County residents.
The timeline below gives a brief overview of the NC FAST rollout schedule in Orange County for the
first two phases.
Phase 1
Readiness Activities Go-Live
March 2012 -July 2012 September 2012
~ ~ ~ ~
Classroom Phase 2
Training Go-Live
August 2012 February 2013
What Changes Can Orange County Residents Expect with NC FAST?
NC FAST already allows residents to fill out an online application through ePASS for Food and Nutrition
Services that can be printed and faxed or mailed in to Social Services. By the end of the year, Orange
County residents should be able to apply for Food and Nutrition Services online. The county website
currently links to ePASS in multiple locations to assist families in completing the online application.
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Application processes far Food and Nutrition Services may be slower initially as staff learn the new
system. However, benefits should be processed more quickly once the new system has been in place for
several months.
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