HomeMy WebLinkAbout2011-278 ES - Physio-Control Inc., for Maintenance Contract for cardiac difibrillators Physio-Control, Inc. 77 �
11811 Willows Road NE, P.O. Box 97006, Redmond,WA 98052
PHYSIO Tel 425.867.4000 Toll-free 800.442.1142
, CONTROL '
www.physio-control.com
Date: 07.11.2011
ATTN: Col. Frank Montes de Oca
Orange County Emergency Services
PO Box 8181
510 Meadowlands Drive
Hillsborough,NC 27278
Dear Col. Montes de Oca,
We trust you have been satisfied with the level and quality of service and products you have
received from Physio-Control, INC. We believe that first-rate service to you, our customer,
is a critical element in maintaining the high performance standards of the products we
manufacture.
Our records indicate that it is time for you to renew your Service Agreement. I have
enclosed your renewal Service Agreement. If it meets with your approval, please sign it and
return it with the attachments to our office in the enclosed envelope. You may keep the
copy marked "CUSTOMER COPY" for your files and return the copy marked "PHYSIO-
CONTROL COPY."
In the interest of addressing any potential delays that you may experience in renewing this
agreement, we are requesting that you sign this letter as authorization for Physio-Control to
continue to perform uninterrupted contractual services, if you so desire, until we receive the
signed service agreement. If the Service Agreement is not renewed within a 60-day period
from the expiration date of your previous agreement, an invoice will be generated to cover
the cost of services provided for that period, and a purchase order may be required for future
services.
Thank you for allowing us to be 1option l I extension 72368..e any questions,
please feel free to contact me at 1-800-442-1142,
Sincerely,
Customer Name
PHYSIO-CONTROL, INC. Customer Title
Lane Rushing
Senior Technical Service Representative ustomer Signatur
&V y
Date
Please return this copy to the Clerk to the Board's _
office for permanent agenda files
TECHNICAL SERVICE SUPPORT AGREEMENT
r ! r
Contract Number:
End User# 00300503 Bill To# 00300502
ORANGE COUNTY EMERGENCY MGMT ORANGE COUNTY EMERGENCY MGMT
510 MEADOWLAND DR PO BOX 8181
HILLSBOROUGH,NC 27278 HILLSBOROUGH,NC 27278
This Technical Service Support Agreement begins on 7/1/2011 and expires on 6/30/2012.
The designated Covered Equipment and/or Software is listed on Schedule A.This Technical Service Agreement
is subject to the Terms and Conditions on the reverse side of this document and any Schedule B,if attached.
If any Data Management Support and Upgrade Service is included on Schedule A then this Technical Service
Support Agreement is also subject to Physio-Control's Data Management Support and Upgrade
Service Terms and Conditions,rev 7/99-1.
Price of coverage specified on Schedule A is $30,966.00 per term,payable in Annual installments.
Special Terms
NONE
Accepted:Phys�io-Control,Inc. Customer: CreG ►1 e C,0
By:
Title: ASSc cr1 tYGtc"ra((4$ Print: L lnf• d
Date: )� Ys� l i Title: m6CY1�.P.e y
Date: Z4
Purchase Order Number:
Territory Rep: EAAA60 Q 2� Customer Contact:
LANE RUSHING S� Col.Frank Montes De Oca
Phone: 800-442-1142 x2368 Phone: (919)245-6100
FAX: 800-772-3340 FAX:
This instrument has been pre- �Ja Reference Number: A60-3014 New
audited in the manner required Printed:7/11/2011 Page 1 of 9
by the Local Government Budget v�
and Fiscal Control Act
PHYSIO-CONTROL,INC.
TECHNICAL SERVICE SUPPORT AGREEMENT TERMS AND CONDITIONS
RENEWAL TERMS
Physio-Control,Ines("Physio-Control")acceptance of Customer's Technical Service Support Agreement is expressly conditioned on
Customer's assent to the terms set forth in this document and its attachments.Physio-Control agrees to furnish the services ordered
by Customer only on these terms,and Customer's acceptance of any portion of the goods and services covered by this document
shall confirm their acceptance by Customer.These terms constitute the complete agreement between the parties and they shall
govern any conflicting or ambiguous terms on Customer's purchase order or on other documents submitted to Physio-Control by
Customer.These terms may not be revised in any manner without the prior written consent of an officer of Physio-Control.
REPAIR SERVICES
If"Repair"services are designated,subject to the Exclusions identified below,they shall include,for the designated Covered
Equipment,all repair parts and materials required,all required Physio-Control service technician labor,and all related travel expenses.
For offsite(ship-in)services,units will be returned to Customer by Physio-Control freight prepaid.
INSPECTION SERVICES
If"Inspection"services are designated,subject to the Exclusions identified below,they shall include,for the designated Covered
Equipment,verification of proper instrument calibration,verification that instrument mechanical operations and output measurements
are consistent with applicable product specifications,performance of an electrical safety check in accordance with National Fire and
Protection Guidelines,all required Physio-Control service technician labor and all related travel expenses.For offsite(ship-in)
services,units will be returned to Customer by Physio-Control freight prepaid.
DOCUMENTATION
Following each Repair and/or Inspection,Physio-Control will provide Customer with a written report of actions taken or recommended
and identification of any materials replaced or recommended for replacement.
LOANERS
If a Physio-Control product is designated as a unit of Covered Equipment for Repair Services and needs to be removed from service
to complete repairs,an appropriate Loaner unit will be provided,if available,until the removed unit is returned.Customer assumes
complete responsibility for the Loaner and shall return the Loaner to Physio-Control in the same condition as received,at Customer's
expense,upon the earlier of the return of the removed unit or Physio-Control's request.
EXCLUSIONS
This Technical Service Support Agreement does not include:supply or repair of accessories or disposables(e.g.,patient cables,
recorder paper,etc.);repair of damage caused by misuse,abuse,abnormal operating conditions,operator errors,and/or acts of God;
repairs to return an instrument to normal operating equipment at the time of initial service by Physio-Control under this Technical
Service Support Agreement;case changes;repair or replacement of items not originally distributed or installed by Physio-Control;and
exclusions on Schedule B to this Technical Service Support Agreement,if any,which apply to Covered Equipment.
SCHEDULE SERVICES
Designated Repair and Inspections Services will be performed at the designated service frequency and during designated service
hours except where service technicians are rendered unavailable due to mandatory training commitments,in which case
Physio-Control will provide alternate coverage.Customer is to ensure Covered Equipment is available for Repair and/or Inspection at
scheduled times.If Covered Equipment is not available as scheduled and Customer requests additional services to be performed or if
Physio-Control is requested to perform Repair or Inspection services not designated in this Technical Service Support Agreement
(due to the nature of services selected,instruments involved not being Covered Equipment,request being outside of designated
service frequency or hours,or application of the Exclusions);Customer shall reimburse Physio-Control at Physio-Control's standard
labor rates less 10%(including overtime,if appropriate),plus standard list prices for related parts and materials less 15%,plus actual
travel costs incurred.
PAYMENT
The cost of services performed by Physio-Control shall be payable by Customer within thirty(30)days of Customer's receipt of
Physio-Control's Invoice(or such other terms as Physio-Control confirms to Customer in writing).In addition to the cost of services
performed,Customer shall pay or reimburse Physio-Control for any taxes assessed Physio-Control.If the number or configuration of
Covered Equipment is altered during the Term of this Technical Service Support Agreement,the price of Services shall be adjusted
accordingly.
Reference Number: A60-3014 New
Printed:7/11/2011 Page 2 of 9
WARRANTY
Physio-Control warrants Services performed under this Technical Service Support Agreement and replacement parts provided in
performing such Services against defects in material and workmanship for ninety(90)days from the date a Service was performed or
a part was provided.Customer's sole remedy shall be reservicing the affected unit and/or replacement of any part determined to be
defective,without any additional Customer charge,provided Customer notifies Physio-Control of any allegedly defective condition
within ten(10)calendar days of its discovery by Customer.Physio-Control makes no other warranties,express or implied,including,
without limitation,NO WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE,AND IN NO EVENT
SHALL PHYSIO-CONTROL BE LIABLE FOR INCIDENTAL,CONSEQUENTIAL,SPECIAL,OR OTHER DAMAGES.
TERMINATION
Either party may terminate this Technical Service Support Agreement at any time upon sixty(60)days prior written notice to the other,
except that Physio-Control may terminate this Technical Service Support Agreement immediately upon Customer's failure to make
timely payments for services rendered under this Technical Service Support Agreement.In the event of termination,Customer shall
be obligated to reimburse Physio-Control for that portion of the designated price which corresponds to that portion of the Term and the
scope of Services provided prior to the effective date of termination.
DELAYS
Physio-Control will not be liable for any loss or damage of any kind due to its failure to perform or delays in its performance resulting
from any cause beyond its reasonable control,including,but not limited to,acts of God,labor disputes,labor shortages,the
requirements of any governmental authority,war,civil unrest,delays in manufacture,obtaining any required license or permit,and
Physio-Control's inability to obtain goods from its usual sources.Any such delay shall not be considered a breach of Physio-Control's
obligations and the performance dates shall be extended for the length of such delay.
MISCELLANEOUS
a)Customer agrees to not employ or offer employment to anyone performing Services on Physio-Control's behalf during the Term of
this Technical Service Support Agreement or for one(1)year following its expiration without Physio-Control's prior written consent.
b)This Technical Service Support Agreement,and any related obligation of other party,may not be assigned in whole or in part
without the prior written consent of the other party.
c)The rights and obligations of Physio-Control and Customer under this Technical Service Support Agreement shall be governed by
the laws of the State in which the service is provided.All costs and expenses incurred by the prevailing party related to the
enforcement of its rights under this document,including reasonable attorney's fees,shall be reimbursed by the other party.
..............................................................................................................................................................................
....................................................................................END....................................................................................
Reference Number: A60-3014 New
Printed:7/11/2011 Page 3 of 9
PHYSIO-CONTROL,INC.
TECHNICAL SERVICE SUPPORT AGREEMENT
SCHEDULE A
Contract Number:
Servicing Rep: LANE RUSHING,EAAA60
District: MID-ATLANTIC
Phone: 800-442-1142 x2368
FAX: 800-772-3340
Equipment Location: ORANGE COUNTY EMERGENCY MGMT,00300503
510 MEADOWLAND DR
HILLSBOROUGH,NC 27278
Scope Of Service AED 1 On Site Inspection per Year with 1 Lithium Battery
Ref. Effective Expiration Total
Model Part Number Serial Number Line Date Date Inspections
LIFEPAK 61000 320371500021 37275548 1 7/1/2011 6/30/2012 1
LIFEPAK 91000 320371500021 37275549 2 7/1/2011 6/30/2012 1
LIFEPAK 61000 320371500023 37351831 3 7/1/2011 6/30/2012 1
LIFEPAM1000 320371500093 37881608 4 7/1/2011 6/30/2012 1
LIFEPAK®1000 320371500229 38560716 5 7/1/2011 6/30/2012 1
LIFEPAK 01000 320371500021 35215025 6 7/1/2011 6/3012012 1
LIFEPAK 61000 320371500023 36156924 7 7/1/2011 6/30/2012 1
LIFEPAK 01000 320371500023 34692730 8 7/1/2011 6/30/2012 1
LIFEPAK®500 3011790-000113 12683185 23 7/1/2011 6/30/2012 1
LIFEPAK®500 3011790-000113 13161556 24 7/1/2011 6/30/2012 1
LIFEPAK®500 3011790-000113 13161557 25 7/1/2011 6/30/2012 1
LIFEPAK®500 3011790-000113 13161560 26 7/1/2011 6/30/2012 1
LIFEPAM 500 3011790-000113 13161562 27 7/1/2011 6/30/2012 1
LIFEPAK®500 3011790-000113 13161565 28 7/1/2011 6/30/2012 1
LIFEPAK®500 3011790-000113 13161566 29 7/1/2011 6/30/2012 1
LIFEPAK®500 3011790-000113 13216812 30 7/1/2011 6/30/2012 1
LIFEPAM 500 3011790-000113 13287257 31 7/1/2011 6/30/2012 1
LIFEPAK®500 3011790-000127 13326803 32 7/1/2011 6/30/2012 1
LIFEPAM 500 3011790-000113 13993444 33 7/1/2011 6/30/2012 1
LIFEPAK®500 . 3011790-001502 34768948 34 7/1/2011 6130/2012 1
LIFEPAK®500 3011790-001502 34768949 35 7/1/2011 6/30/2012 1
LIFEPAK®500 3011790-001569 35201273 36 7/1/2011 6/30/2012 1
LIFEPAK®500 3011790-001129 33125844 37 7/1/2011 6/30/2012 1
LIFEPAK®500 3011790-001129 33125846 38 7/1/2011 6/30/2012 1
LIFEPAK®500 3011790-001129 33125847 39 7/1/2011 6/30/2012 1
LIFEPAK9 500 3011790-001129 33125848 40 7/1/2011 6/30/2012 1
LIFEPAK4D 500 3011790-001129 33127340 41 7/1/2011 6/30/2012 1
LIFEPAK®500 3011790-001129 33127341 42 7/1/2011 6/30/2012 1
LIFEPAK®500 3011790-001129 33127342 43 7/1/2011 6/30/2012 1
Reference Number: A60-3014 New
Printed:7/11/2011 Page 4 of 9
LIFEPAK®500 3011790-001129 33127343 44 7/1/2011 6/30/2012 1
LIFEPAK®500 3011790-001129 33127344 45 7/1/2011 6/3012012 1
LIFEPAK®500 3011790-001129 33127345 46 7/1/2011 6/30/2012 1
LIFEPAK®500 3011790-001129 33127346 47 7/1/2011 6/30/2012 1
LIFEPAK®500 3011790-001129 33127347 48 7/1/2011 6/30/2012 1
LIFEPAK®500 3011790-001129 33127348 49 7/1/2011 6/30/2012 1
LIFEPAK®500 3011790-001129 33127349 50 7/1/2011 6/30/2012 1
LIFEPAK®500 3011790-001129 33127350 51 7/1/2011 6/30/2012 1
LIFEPAK®500 3011790-001129 33127351 52 7/1/2011 6/30/2012 1
LIFEPAK®500 3011790-001129 33127352 53 7/1/2011 6/30/2012 1
LIFEPAK9)500 3011790-001129 33127718 54 7/1/2011 6/30/2012 1
LIFEPAK®500 3011790-001502 34101784 55 7/1/2011 6/30/2012 1
LIFEPAK®500 3011790-001502 34102557 56 7/1/2011 6/30/2012 1
LIFEPAK®500 3011790-001502 34359081 57 7/1/2011 6/30/2012 1
LIFEPAK®500 3011790-001502 34359082 58 7/1/2011 6/30/2012 1
LIFEPAK®500 3011790-001502 34359085 59 7/1/2011 6/30/2012 1
LIFEPAK®500 3011790-001502 34595096 60 7/1/2011 6/30/2012 1
LIFEPAK®500 3011790-001502 34675973 61 7/1/2011 6/30/2012 1
LIFEPAK®500 3011790-000113 14317095 62 7/1/2011 6/30/2012 1
LIFEPAK®500 3011790-001129 30811669 63 7/1/2011 6/30/2012 1
LIFEPAK®500 3011790-001129 30929147 64 7/1/2011 6/30/2012 1
LIFEPAK®500 3011790-001129 31808167 65 7/1/2011 6/30/2012 1
LIFEPAK®500 3011790-001129 32690608 66 7/1/2011 6/30/2012 1
LIFEPAK®500 3011790-001129 32690609 67 7/1/2011 6/30/2012 1
LIFEPAK®500 3011790-001129 32779691 68 7/1/2011 6/30/2012 1
Scope Of Service On Site Repair and 1 On Site Inspection per Year:M-F/8-5
Ref. Effective Expiration Total
Model Part Number Serial Number Line Date Date Inspections
LIFEPAK®12 VLP12-02-007228 36587973 9 7/1/2011 6/30/2012 1
LIFEPAK®12 VLP12-02-005985 33834706 10 7/1/2011 6/30/2012 1
LIFEPAK®12 VLP12-02-005985 33120766 11 7/1/2011 6/30/2012 1
LIFEPAK®12 VLP12-02-005985 33120767 12 7/1/2011 6/30/2012 1
LIFEPAK®12 VLP12-02-005985 33120768 13 7/1/2011 6/30/2012 1
LIFEPAK®12 VLP12-02-005985 33120769 14 7/1/2011 6/30/2012 1
LIFEPAK®12 VLP12-02-005985 33120772 15 7/1/2011 6/30/2012 1
LIFEPAK®12 VLP12-02-005985 33120773 16 7/1/2011 6/30/2012 1
LIFEPAK®12 VLP12-02-005985 33120774 17 7/1/2011 6/30/2012 1
LIFEPAKV 12 VLP12-02-005985 33120776 18 7/1/2011 6/30/2012 1
LIFEPAK®12 VLP12-02-005985 33120777 19 7/1/2011 6/30/2012 1
LIFEPAK®12 VLP12-02-005985 33120778 20 7/1/2011 6/30/2012 1
LIFEPAK®12 VLP12-02-005985 33120779 21 7/1/2011 6/30/2012 1
LIFEPAK®12 VLP12-02-005985 33122062 22 7/1/2011 6/30/2012 1
Reference Number: A60-3014 New
Printed:7/11/2011 Page 5 of 9
•'Denotes an inventory line that has changed since the last contract revision or addendum.
Reference Number: A60-3014 New
Printed:7/11/2011 Page 6 of 9
PHYSIO-CONTROL,INC.
TECHNICAL SERVICE SUPPORT AGREEMENT
SCHEDULE B
LIFEPAK®12(LP 12)Defibrillator/Monitor Service includes:
• Standard detachable hard paddle repairs
• LP 12 upgrade installed by Physio-Control Technical Services Representative at a rate of 17%less than the then-current
field-installed list price
• All Physio-Control battery charging systems owned by contract end user,up to a one-for-one basis with the total number
of LP12 defibrillator/monitor's listed in Schedule A.
• AC Power Adapter repair/replacement
• DC Power Adapter repair/replacement
• Replacement of Physio-Control FASTPAK®,FASTPAK 2,LIFEPAK SLA,LIFEPAK NiCd Battery,and LIFEPAK
Li-ion Battery
Battery maintenance,performance testing,evaluation,removal,recycling,and replacement are the Customer's responsibility and
should be performed in accordance with the LP 12 Series Operating Instructions section entitled Discarding/Recycling Batteries.
Battery replacement is available upon completion of the second year of use on a one-for-one basis,up to the number of devices
listed in Equipment Inventory,Schedule A. Replacement batteries shall be like-for-like(i.e.FASTPAK for FASTPAK,LIFEPAK
LI-ion for LIFEPAK LI-ion,etc.).
One-for-one,like-for-like battery replacement is available prior to the completion of second year of use upon battery failure as
determined by Customer's performance testing and evaluation in accordance with the LP 12 Operating Instructions section entitled
Discarding/Recycling Batteries. During the Term of this Agreement,no-charge replacement for battery failure shall occur no more
than four(4)times per two-year period for Physio-Control FASTPAK®,FASTPAK 2,LIFEPAK SLA,LIFEPAK NiCd Battery,
and no more than three(3)times per two-year period for Li-ion batteries,regardless of any terms in prior Support Plans.
Battery replacement is dependent upon Customer's notice to Physio-Control of the completion of the second year of use or battery
failure as determined by Customer's performance testing and evaluation.At the discretion of Physio-Control,battery replacement
shall be accomplished by shipment to Customer and replacement by Customer,or by on-site delivery and replacement by a
Physio-Control Service Technician.Upon Customer's receipt of replacement battery,the battery being replaced becomes the
property of Physio-Control,and Customer must return the battery being replaced to Physio-Control for proper disposal.If
Physio-Control does not receive the battery Customer will be charged at the then-current rate for the replacement battery.
Only batteries manufactured by Physio-Control are covered under this Service Agreement.Batteries not manufactured by
Physio-Control are expressly excluded from coverage under this Service Agreement.Physio-Control does not guarantee the
operation,safety,and/or performance of our product when operating with a battery not manufactured by Physio-Control.Repairs
and inspections performed under this Agreement meet original equipment manufacturer's product specifications only when
operating with a battery manufactured by Physio-Control.Any repairs,as determined by a Physio-Control Service Representative,
resulting from the use of a battery not manufactured by Physio-Control,will be billed at Physio-Control's then current standard list
prices for parts and labor,including actual travel costs incurred.
• LIFEPAK 12 Software Updates
If combined Repair and Inspection services are designated for LP 12 units listed in Schedule A,a Physio-Control Technical Services
Representative will install LP 12 software updates at no additional cost,provided they are installed at the time of a regularly
scheduled inspection.In addition,during the Term of this Agreement,where an assembly,i.e.,printed circuit board,must be
replaced to accommodate installation of new software,such assembly may be purchased by the Customer at a rate of 50%less than
the then-current list price.Software updates,when installed at a time other than the regularly scheduled inspection,will be billed at
the rate of$205.00 per unit per software update.The cost of such software update will be billed in a separate invoice.
If Repair-Only services are designated for LP 12 units listed in Schedule A,a Physio-Control Technical Services Representative will
install a LP 12 software update at the rate of$205.00 per unit per software update.In addition,during the Term of this Agreement,
where an assembly,i.e.,printed circuit board,must be replaced to accommodate installation of new software,such assembly may be
purchased by the Customer at a rate of 50%less than the then-current list price.The cost of such software update will be billed in a
separate invoice.
Reference Number: A60-3014 New
Printed:7/11/2011 Page 7 of 9
-
PHYSIO-CONTROL,INC.
TECHNICAL SERVICE SUPPORT AGREEMENT
SCHEDULE B
• Coin Cell Battery Replacement
Physio-Control will replace the internal coin cell battery according to the number of such batteries listed in the Additional Items
section of Schedule A. It is the Customer's responsibility to request such coin cell battery replacement,gather in a single location
the devices that will receive such battery replacement,and to provide to the Physio-Control Technical Services Representative
access to those devices. Coin cell battery replacement will take place during the Term of this Agreement,according to the number
of coin cell batteries listed in the Additional Items section of Schedule A.
LP 12 Defibrillator/Monitor Service does not include repair or replacement of the following:
• Internal,sterilizable and pediatric paddles
• Sp02 sensors and cables
• Communication cables
• Therapy cables
• Patient cables
• PCMCIA modems
• Case changes
Discounts will not be combined with other special terms,discounts,and/or promotions.
LIFEPAK®500 AED INSPECTION-ONLY WITH BATTERY OPTION
•Inspections are performed Monday thru Friday 8am to 5pm(excluding holidays)
•This plan includes periodic inspections as described on Schedule A. If any repairs are requested by customer that are not otherwise
covered by warranty then customer shall pay Physio-Control at its then-current labor rate less 10%. Parts required for such repairs
will be at 15%less than the then-current list price for the parts.
•Customer retains the responsibility to perform the battery maintenance and evaluation procedures outlined in the service manual
and to replace batteries that do not pass the conditions outlined under"Discarding/Recycling Batteries."Batteries failing to meet
battery performance tests should be removed from service and properly discarded(recycled).
•If customer provides evidence that a Physio-Control Battery Pak fails to meet the performance tests noted above and/or the Battery
Pak age exceeds 2 years in the case of sealed lead acid batteries and 5 years in the case of lithium ion batteries,Physio-Control shall
replace said Physio-Control Battery Pak(like-for-like)i.e.LIFEPAK 500 SLA for LIFEPAK 500 SLA or LIFEPAK 500 lithium ion
for LIFEPAK 500 lithium ion,up to a maximum of 2 LIFEPAK 500 SLA Battery Paks every two years or up to a maximum of 1
LIFEPAK 500 lithium ion Battery Pak every 5 years(including prior Support Plan periods)per LIFEPAK®500 automatic advisory
defibrillator(listed on Schedule A). To assist in proper recycling and removal of low capacity batteries,replaced Battery Paks
become the property of Physio-Control and must be returned at the time of exchange.
•Only batteries manufactured by Physio-Control are covered under this Service Agreement. Any batteries manufactured by other
sources are expressly excluded from coverage under this Service Agreement. Physio-Control cannot guarantee the operation,safety
and/or performance of our product when operating with a non-Physio-Control battery. Repairs and inspections performed under this
Agreement meet original equipment manufacturer's product specifications only when operating with a Physio-Control battery. Any
repairs,as determined by a Physio-Control Service Representative,resulting from the use of a non-Physio-Control battery,will be
billed at our standard list prices for parts and labor,including actual travel charges incurred.
At the time of inspection,a Physio-Control Technical Service Representative will install the latest version of software available at
the time of service.Software updates requested to be installed at a time other than the regularly scheduled time of inspection will be
billed at$205 per unit per software update.The cost of the software update will be billed on a separate invoice.
Reference Number: A60-3014 New
Printed:7/11/2011 Page 8 of 9
PHYSIO-CONTROL,INC.
TECHNICAL SERVICE SUPPORT AGREEMENT
SCHEDULE B
LIFEPAK®1000 AED INSPECTION-ONLY WITH BATTERY OPTION
•Inspections are performed Monday thru Friday 8am to 5pm(excluding holidays).
•This plan includes periodic inspections as described on Schedule A. If any repairs are requested by customer that are not otherwise
covered by warranty then customer shall pay Physio-Control at its then current labor rate less 10%. Parts required for such repairs
will be at 15%less than the then current list price for the parts.
Customer retains the responsibility to perform the battery maintenance and evaluation procedures outlined in the service manual
and to replace batteries that do not pass the conditions outlined under"Discarding/Recycling Batteries."Batteries failing to meet
battery performance tests should be removed from service and properly discarded(recycled).
•If customer provides evidence that a Physio-Control Battery Pak fails to meet the performance tests noted above and/or the Battery
Pak age exceeds 2 years in the case of sealed lead acid batteries and 5 years in the case of lithium ion batteries,Physio-Control shall
replace said Physio-Control Battery Pak(like for like)i.e.FASTPAK for FASTPAK,FASTPAK2 for FASTPAK2,LIFEPAK SLA
for LIFEPAK SLA,or LIFEPAK NiCd for LIFEPAK NiCd,up to a maximum of 2 Physio-Control SLA Battery Paks every two
years or up to a maximum of 1 Physio-Control lithium ion Battery Pak every 5 years(including prior Support Plan periods)per
LIFEPAK®1000 automatic advisory defibrillator(listed on Schedule A). To assist in proper recycling and removal of low capacity
batteries,replaced Battery Paks become the property of Physio-Control and must be returned at the time of exchange.
•At the time of inspection,a Physio-Control Technical Service Representative will install the latest version of software available at
the time of service.Software updates requested to be installed at a time other than the regularly scheduled time of inspection will be
billed at$205 per unit per software update.The cost of the software update will be billed on a separate invoice.
Reference Number: A60-3014 New
Printed:7/11/2011 Page 9 of 9