HomeMy WebLinkAbout2009-069 Purchasing - Relational Technology Solutions for a RFP Award for telephone system replacementF~
Relational
Technology Sdutions
MAINTENANCE AND MANAGED SERVICES SUPPLEMENT
THIS MAINTENANCE AND MANAGED SERVICES SUPPLEMENT ("Supplement") is made and entered into on this 3rd day of June, 2009 by and
between Orange County, North Carolina ("Customer") and Relational Technology Services, Inc. ("RTS"), and is issued pursuant to the Master
Sales and Professional Services Agreement dated June 3, 2009 between Customer and RTS ("Master Agreement"). Each capitalized term used
herein and not otherwise defined will have the same meaning attributed to it in the Master Agreement.
1. SCOPE OF SERVICES. Services will be subcontracted to
Avaya, Inc. In return for the payment of fees specified in the Order,
RTS will provide the hardware maintenance or software support
services (the "Services") as set forth in the Order and in accordance
with the applicable Hardware Maintenance Service Description or
Software Support Service Description (each a "Service Description").
Orders are subject to acceptance by RTS. The terms and conditions
contained in the Hardware Maintenance Service Description will be
incorporated in and apply to each Order for Hardware Maintenance,
and the terms and conditions of the Software Support Service
Description will be incorporated in and apply to each Order for
Software Support or Software Support Plus Upgrades. Each Service
Description can be found at www.rts.com/hardware maintenance.odf
and www.rts.com/software suooort.odf. A Service Description may be
amended or modified by RTS from time to time. Orders will be subject
to the Service Description then-current at the time of Order. It is
Customer's responsibility to obtain current Service Descriptions from
RTS' website. Terms and conditions contained in Customer purchase
orders or other Customer documents will have no effect. In the event
of a conflict between a Service Description, this Supplement or the
Master Agreement, the terms of the Service Description will control.
2. INVOICING. RTS will invoice Customer for Services annually in
advance unless another payment option is specified in the Order.
Customer will pay the fees for Services in accordance with the terms
of payment set forth in the Master Agreement.
3. CUSTOMER RESPONSIBILITIES. Inaddition to the responsibilities
set forth in the applicable Service Description, Customer will be
responsible for the following:
3.1 Cooperation. Customer will cooperate wish RTS as reasonably
necessary for RTS' performance of its obligations, including without
limitation, providing RTS with (i) full, free and safe access to its
facilities and a suitable working environment including local telephone
access; (ii) system passwords and equipment access control features;
(iii) login ids, telephone numbers, and security procedures necessary
for RTS to dial in and access the supported system(s) network
addresses and passwords necessary for remote access; (iv) any
necessary network documentation requested by RTS; and (v) interface
information for supported products and necessary third party consents
and licenses to access them. All items will be provided by Customer
at Customer's expense.
3.2 Customer Contact. Customer will designate a single point of
contact ("Customer Contact") and one back-up Customer Contact as
liaisons with RTS Customer Support. Customer Contacts will have
working knowledge of the system(s).
3.3 Vendor Management. Where RTS is to instructor request products
or services on Customer's behalf from third party vendors under
Customer's supply contracts with such third party vendors ("Vendor
Management"), Customer will provide to RTS upon request a letter of
agency or similar document in form reasonably satisfactory to RTS,
permitting RTS to perform the Vendor Management. Where the third
party vendor's consent is required for RTS to be able to perform
Vendor Management in a timely manner, Customer will obtain the
written consent of the vendor and provide RTS with a copy of the
consent upon request.
4. WARRANTIES. RTS warrants to Customer that the Services will be
carried out in a professional and workmanlike manner by qualified
personnel. If the Services have not been so performed and RTS
receives a detailed request to cure anon-conformance within thirty
(30) days of its occurrence and RTS fails to cure such non-
conformance within thirty (30) days of its occurrence, RTS will re-
perform those Services. If RTS fails to cure such non-conformance
within thirty (30) days of receiving written notice, Customer may cancel
the applicable Order with respect to future Services. Upon
cancellation, RTS will refund to Customer a proportionate amount of
any fees prepaid by Customer to RTS for future Services. Under no
event will RTS be obligated to refund any amounts in excess of the
fees paid to RTS for the future Services. This remedy will be
Customer's sole and exclusive remedy and will be in lieu of any other
rights or remedies Customer may have against RTS with respect to
the non-conformance of Services.
5. TERM AND TERMINATION. This Supplement will be effective
from the date first written above and will remain in effect until
terminated in accordance with this Section 5. RTS will provide the
Services for the initial term specified in the Order. Either party may
terminate this Supplement by written notice to the other party effective
immediately upon receipt if the other party fails to cure any material
breach of this Supplement, the applicable Order, or the Master
Agreement, within a thirty (30) day period after having received a
written notice from the non-breaching party detailing the breach and
requesting the breach be cured.
6. ASSIGNMENT, Customer may not assign this Supplement or the
applicable Order, or assign or delegate any right or obligation under
this Supplement or the applicable Order, without the prior written
consent of RTS.
SIGNATURE PAGE TO FOLLOW
IN WITNESS WHEREOF, Customer and RTS have caused this Supplement to be signed by their duly authorized representatives.
Relational g ~rvi ~_._
By:
Name:
Title: SENIOR VICE PRESIDENT
Date: 2f/ 0~
(MMSS fina111.20.08)
ORANGE
Name: -~
Title: 101._` cl'OC.C.
Date: ~ ~ /~~Og
This i st ment h en approved as to legal form and sufficiency.
C my Attor ey
instrument has been approved as to technical content.
~~~yL
Departm t ' ector
This instrument has been pre-audited in the manner required by
the Local vernment Budget and Fiscal Control Act.
FI C
,..
Teclriology Solutions
MASTER SALES AND PROFESSIONAL SERVICES AGREEMENT
THIS MASTER SALES AND PROFESSIONAL SERVICES AGREEMENT ("Agreement") is made and entered into on this 3rd day of June, 2009 (the
"Effective Date") by and between Orange County, North Carolina ("Customer"), with an address for the purposes of this Agreement at 200 S. Cameron
Street, Hillsborough, NC 27278, and Relational Technology Services, Inc. ("RTS"), with an address for the purposes of this Agreement at 1070 Polaris
Parkway, Suite 200, Columbus, OH 43240.
1. ORDERS. Customer desires RTS to provide, and RTS agrees to provide
to Customer, certain equipment ("Equipment") and/or services ("Services")
from time to time pursuant to the terms and conditions set forth in this
Agreement. Equipment and Services provided hereunder will be as more
fully described on a quote/sales order ("Quote") or statement of work
("SOW") executed by both parties, or such other document as may be
accepted by RTS (each referred to herein as an "Order"). Each Order will
incorporate the terms and conditions of this Agreement, and will set forth the
purchase price for the Equipment, the fees for Services, and any other terms
and conditions agreed to by the parties. In the event of any conflict between
this Agreement and any Order, the terms of the Order will control. Any purchase
order issued by Customer will be for administrative purposes only, and the
parties agree that the terms and conditions contained in this Agreement will
control. Any additional or different terms and conditions contained in any
purchase order are null and void and are superseded by this Agreement.
2. PAYMENT. Customer will pay the purchase price andlor the fees in the
amounts and in accordance with each Order within thirty (30) days from the
invoice date. Customer will reimburse RTS for all reasonable business
expenses, including, without limitation, travel and out-of-pocket expenses,
incurred by RTS in connection with the Services, which amount will be due
and payable thirty (30) days from the invoice date. All extraordinary out-of-
pocket expenses incurred by RTS will require prior approval by Customer
before reimbursement. RTS reserves the right to charge Customer interest on
all past due invoices at the lesser of 1.5% per month or the highest rate allowed
by law. In the event of a payment default, Customer will be responsible for all
costs of collection, including court costs, filing fees, and reasonable attorneys'
fees.
3. RISK OF LOSS AND TITLE. Risk of loss or damage will pass to
Customer upon shipment. Customer is responsible for all shipping and
related charges. Title to the Equipment (excluding software) will vest in
Customer free and clear of liens or other encumbrances upon shipment, subject
only to RTS' purchase money security interest until full payment is received.
Title to all software supplied to Customer under this Agreement will remain
with the applicable licensor(s). If the applicable licensor requires a license
agreement in connection with the software, Customer will enter into any
such license agreement directly with the licensor.
4. TAXES. Customer agrees to reimburse and indemnify RTS for any
applicable sales, use, transaction, excise, levies, fees, duties, imposts or
other similar taxes or charges (but not taxes imposed on or measured by
RTS' net income) and from any federal, state or local fees or charges
(including, without limitation, environmental or similar fees) imposed on, in
respect of, or otherwise associated with the sale of Equipment or the
provision of Services hereunder. If Customer is exempt from such taxes,
fees or charges, Customer will provide RTS with the necessary supporting
documentation at the time of purchase.
5. CONFIDENTIAL INFORMATION.
5.1 Either party may be provided or have access to information which is
proprietary to the other ("Confidential Information"). Confidential Information
will mean any and all information disseminated from one party to the other
which has been (a) designated as Confidential Information by the disclosing
party prior to delivery to the recipient, or (b) loaded into the disclosing party's
database(s) or is otherwise discernable from information systems in
electronic or other form and available to the recipient.
5.2 The obligations of recipient specified in this Section 5 will not apply to the
extent that the Confidential Information:
(a) is generally known to the public at the time of disclosure or
becomes generally known through no wrongful act on the part of the
recipient;
(b) is in the recipient's possession at the time of disclosure otherwise
than as a result of recipient's breach of any legal obligation;
(c) becomes known to the recipient through disclosure by sources other
than the disclosing party having the legal right to disclose such Confidential
Information;
(d) is independently developed by the recipient without reference to or
reliance upon the Confidential Information; or
(e) is required to be disclosed by the recipient to comply with orders
from courts of appropriate jurisdiction, applicable laws or governmental
regulations, provided that the recipient gives prior written notice of such
disclosure to the disclosing party and takes reasonable and lawful actions to
avoid and/or minimize the extent of such disclosure.
5.3 Neither party will disclose any Confidential Information of the other,
either in whole or in part, to any third party without the other party's prior
written consent. Neither party will copy, reproduce, sell, assign, disclose,
disseminate, give or transfer any Confidential Information belonging to the
other party, or any portion thereof, without the prior written consent of the
other party. Upon termination of this Agreement, the recipient will return all
Confidential Information to the disclosing party, or if so directed by the
disclosing party, destroy all such Confidential Information.
5.4 Unless authorized, neither party will use the name, service marks or
trademarks of the other party or any of its affiliated companies, or reveal the
existence of this Agreement, or its terms and conditions, in any advertising,
publicity release, or sales presentation.
5.5 Any violation or threatened violation of this Section will entitle the
aggrieved party to seek injunctive relief in addition to any other legal or
equitable rights or remedies.
6. INTELLECTUAL PROPERTY.
6.1 Each party is and will remain the owner of all right, title and interest in
and to such party's proprietary materials, and all copies thereof, and in and
to all of the related trade secrets, copyrights, patents and all other
proprietary rights. Neither party will obtain any right or license in and to the
other party's proprietary materials.
6.2 All discoveries, ideas, concepts, theories, improvements, designs,
original works of authorship, formulae, processes, algorithms, inventions,
know-how, techniques, compositions of matter and any other information
generated by RTS under this Agreement or any SOW based upon RTS
proprietary materials, including all intermediate and partial versions thereof,
as well as all documentation, program materials, flowcharts, notes, outlines
and the like that are created in connection therewith (collectively, the "RTS
Work Product"), and the copyright, patent, trademark, trade secret and all
other proprietary rights in the RTS Work Product and any derivative works
created from the RTS Work Product will be the sole and exclusive property
of RTS. Such ownership will inure to the benefit of RTS from the date of the
conception, creation or fixation of the RTS Work Product in a tangible
medium of expression, as applicable. To the extent that any RTS Work
Product is imbedded in any deliverable, Customer will have anon-exclusive,
worldwide, fully paid-up, limited license to use, reproduce, copy and
distribute such RTS Work Product for internal business purposes only.
6.3 All discoveries, ideas, concepts, theories, improvements, designs,
original works of authorship, formulae, processes, algorithms, inventions,
know-how, techniques, compositions of matter and any other information
generated by RTS under this Agreement or any SOW based upon
Customer's proprietary materials, including all intermediate and partial
versions thereof, as well as all documentation, program materials,
flowcharts, notes, outlines and the like that are created in connection
therewith (collectively, the "Customer Work Product"), and the copyright,
patent, trademark, trade secret and all other proprietary rights in the
Customer Work Product and any derivative. works created from the
Customer Work Product, will be the sole and exclusive property of
Customer. Such ownership will inure to the benefit of Customer from the
date of conception, creation or fixation of the Customer Work Product in a
tangible medium of expression, as applicable.
7. REPRESENTATIONS AND WARRANTIES.
7.1 Each party represents and warrants that d is a validly organized business
entity with authority to enter into this Agreement, and that its respective
signatory to this Agreement has the authority to bind such party on the Effective
Date.
7.2 RTS warrants that it will provide the Services in accordance with
generally accepted professional standards. All new Equipment supplied
hereunder is subject to the policies of the manufacturer, including without
limitation, cancellation and return policies. Customer will have the benefit of
all applicable manufacturer or third party service provider warranties and
indemnities. All used Equipment supplied hereunder is sold "AS-IS" without
warranty unless otherwise specified in an Order. All used Equipment may
contain parts manufactured, altered, and/or repaired by a party other than
the original manufacturer and may not be eligible for manufacturer's
maintenance.
7.3 EXCEPT AS PROVIDED ABOVE, RTS MAKES NO WARRANTIES OR
REPRESENTATIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT
LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE, OR WARRANTY OF NON-
INFRINGEMENT AS TO THE EQUIPMENT OR SERVICES PROVIDED
HEREUNDER.
8. LIMITATION OF LIABILITY. IN NO EVENT WILL CUSTOMER OR RTS
OR ITS AFFILIATES, AGENTS, SUPPLIERS OR SUBCONTRACTORS BE
LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR
CONSEQUENTIAL DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY
OF SUCH DAMAGES. RTS' LIABILITY UNDER THIS AGREEMENT,
WHETHER IN CONTRACT, TORT, OR OTHERWISE, WILL BE LIMITED
TO THE AMOUNT OF FEES ACTUALLY PAID TO RTS FOR THE
EQUIPMENT OR SERVICES GIVING RISE TO THE CLAIM.
9. INDEMNIFICATION. Each party (the "Indemnifying Party") will indemnify,
defend and hold harmless the other party and such party's shareholders,
directors, officers, employees, representatives, agents, successors and
assigns (collectively, the "Indemnified Party"), and will pay any and all
damages, costs and expenses (including reasonable attorneys' fees)
incurred by the Indemnified Party as a result of, or arising out of, claims,
suits or demands of third parties for loss of life, personal injury and/or
damage to real or tangible personal property, to the extent such loss or
damage is caused by the gross negligence or willful misconduct of the
Indemnifying Party. The indemnification obligations set forth herein are
contingent upon the Indemnified Party providing the Indemnifying Party with
prompt notice of any such claims and providing all reasonable assistance in
the defense of such claims.
10. INDEPENDENCE OF RTS. RTS is an independent contractor and will
not be deemed for any purposes to be an employee, agent, joint venture,
principal or partner of Customer. RTS acknowledges that it does not have
authority to act for or bind Customer.
11. SUBCONTRACTORS. RTS may, as it deems appropriate, use
subcontractors for all or any portion of the Services and in such event RTS
will direct and be fully responsible for the coordination of all activities of such
parties.
12. TERM AND TERMINATION. This Agreement will commence on the
Effective Date and will remain in effect until terminated by either party upon
at least thirty (30) days prior written notice, provided, however that this
Agreement will remain in effect as to any Order accepted by RTS prior to the
date of termination until completion thereof. Upon termination, Customer will
pay RTS those amounts due for Equipment delivered, Services actually
completed, and expenses incurred by RTS prior to termination.
13. NON-SOLICITATION OF EMPLOYEES. Customer will not solicit for hire
the employees of RTS whether as employees or independent contractors,
other than through general advertisements for employment, for a period of
one (1) year from the last date of direct work by such employee in activities
related to an Order.
14. NOTICES. Notices provided under this Agreement will be given in writing to
the address set forth above or such other address as such party may specify
from time to time, and will be deemed received upon the earlier of actual receipt
or three (3) days after mailing if mailed postage prepaid by regular mail, or one
(1) day after such notice is sent by overnight courier.
15. EXPORT SALES. Customer agrees to imply with the United States
Export Administration Regu-ations or similar laws and/or regulations. In
addition, manufacturers' warranties for Equipment exported outside the United
States may vary or may be null and void. Customer is exclusively responsible
for obtaining from, or filing with, the United States federal government any
applicable export licenses and/or documentation before exporting or re-
exporting the commodities, technology ancllor software sold or distributed under
this Agreement.
16. FORCE MAJEURE. Except for payment of amounts due hereunder,
neither party will be responsible for failure to fulfill its obligations hereunder
due to causes beyond its reasonable control, including without limitation,
product unavailability, carrier delays, delays due to fire, severe weather
conditions, failure of power, labor problems, acts of war, terrorism, general
insurrection, acts of God, or acts of any governmental agency.
17. GOVERNING LAW. This Agreement will be construed in accordance
with and governed by the laws of the State of Illinois without regard to its
conflicts of law rules. Any action or proceeding arising out of or relating to
this Agreement will be commenced exclusively in any state or federal court
of competent jurisdiction located in Illinois and the parties consent to
personal jurisdiction therein and to service by certified mail.
18. SEVERABILITY. If any provision of this Agreement is held to be invalid
or unenforceable, the validity and enforceability of the remaining provisions
hereof will not be affected or impaired in any way.
19. NO WAIVER. Upon a party's breach or default hereunder, the other
party's failure, whether single or repeated, to exercise a right hereunder will
not be deemed to be a waiver of that right as to any future breach of default.
20. SURVIVAL. Customer and RTS agree that the warranties, covenants,
agreements, disclaimers, and indemnities contained in this Agreement will
survive the passing of title and termination.
21. COUNTERPARTS. This Agreement may be executed in multiple
counterparts, each of which will be deemed to be an original and of equal
force and effect. A faxed counterpart ("Fax") of this document may be
delivered to the parties. Each party adopts its signature on the Fax as its
original signature. The parties agree that the Fax will have the same effect
as the document if the document had been signed and delivered by mail or
in person.
22. ENTIRE AGREEMENT. This Agreement together with each Order,
constitutes the entire agreement between the parties and supersedes any
and all prior expressions, whether written or oral. This Agreement may be
modified only by a written document executed by an authorized
representative of each party.
SIGNATURE PAGE TO FOLLOW
IN WITNESS WHEREOF, Customer and RTS have caused this Agreement to be signed by their duly authorized repre ntatives as of the Effective Date
RELATIONA ! O RV - ORANGE CO -~, _ NA
By: By: ` ~~U-
Name: Name: y~ D.l.c.1_ --~'tssw3~(,~~_
SENIOR VICE PRESIDENT /~~ ~/ ~- ~- ~- ~ /'
Title: Title: ~ ~ / ~ ~ a°/ ~{V ~ ~w
MSPSA-v.03/18/09
This ins ment h ski ~n approved as to legal form and sufficiency.
C my Attorney
~' instrument has been approved as to technical content.
Departmen for
This instrument has been pre-audited in the manner required by
the Local G rnment Budget and Fiscal Control Act.
FINA O FICER
Quote/Sales Agreement
Orange County Government
200 South Cameron Street
Hillsborough, NC 27278
David Cannel)
Recional Office:
Relational Technology Services, Inc.
1818 Airport Road -Suite 202
Chapel Hill, NC 27514
Phone: 866252-5396
Fax: 224-345-3213
. _. r
~.,
Multiple
( XX) Milestone Billing: (X) Hardware/Software upon Delivery (X) Services upon Completion (X) Software Support, if applicable, upon Project Completion
All unopened or uninstalled hardware may be returned to RTS within twenty (20) days of delivery, subject to a 20% restocking fee.
All applicable taxes, fees and other similar charges will be assessed on this Sales Order based upon the final installation location. Customer
will be responsible for all applicable taxes, fees and other similar charges unless Customer is exempt and provides RTS with the necessary
supporting documentation prior to shipment.
This Sales Order QUOTE is valid until: 07/08/09 No Parbal Orders.
ORD-22047-XWNi7HF Dan Dunn 7/17/09 ASAP
NOTE: The RTS Configuration/Quote# must be referenced on all Purchase Orders and any other documentation submitted pursuant to the Quote
Ava a Tele hon
1 ardware /Software / Y1 Sup rt 1 Tele hone S stem as Configured $265,771.73
2 PM /Installation Services 1 Tele hony System as Confi ured $89,190.00
3
4 Hardware /Software
Installation Services 1
1 Voicemail S stem as Configured (U to 500 Users
Voicemail System as Confi ured (Included in Telephony System Instal
l) $0.00
$0.00
5 Hardware/Y1 Sup rt 1 Goofed Center S stem as Configured $1D,730.40
6 Software 1 Contact Center S stem as Configured $16,780.00
7 Pro Services/Y1 Su on 1 Contact Center System as Configured $25,014.00
8 Training 1 Trainin Costs Tele hony (Admin / Enduser) $15,273.00
9 Hardware 1 Bette Back-up S stems $35,911.57
f0 Installation Services 1 Battery Back-up Systems $4,275.00
11 Installation Services 1 HP Switches $18,826.86
12 Hardware/Software/Install 1 Ex ended Meet Me Conferencin $15,010.00
13 Software 2 PC Console $2,766.00
14 Services 1 Pro'ed Management (Entire Project) $5,355.00
15 $0.00
16 CredR 1 Norte) Treda-In Rebate -$88.564.84
Subtotal $ 418,318.73
Tax and Shipping not inclutled
Total r b 418 378.73
"- See attached spreadhsheet for cost breakdown details. RTS installation and project management service descriptions will be set forth in a separate scope of work to be
mutually agreed upon by RTS and Customer. This Order is issued pursuant to, and is subject to the execution of, the Master Sales and Professional Services Agreement
between RTS and Customer dated as of June 3, 2009.
- Battery Back-up Systems are provided to support the telephony gateways resident POE switchs. All remaining UPS gear that will support POE Switches in the closets that
do not have gateways will procured and installed by the customer.
- Avaya Software and Hardware Support for Year Two support will be covered under a seperate contrail.
Please sign below and return to your Sales Executive acknowledging acceptance of this Sales Order
This in rume s b n approved as to legal form and sufficiency.
unty Attorney
Instrument has been approved as to technical content.
l
Depart ent Dir for
This instrument has been pre-audited in the manner required by
the Local Go nment Budget and Fiscal Control Act.
FI E FFICER
PO Number
Pridng Worksheet-OC-RTS Final 072909.z1s; RTS QUOTE to Customer; page 1 of 1
RFP Response -Client Confidential between RTS and Orange County
Orange County RFP 5151 for Telephpone System
6/3012009
11.+3Ca~tl`It
Materia#s l.istand Pricing Sheets
e aS matt sh~efs a5 tteceSSa
~tetrl t3esctiption Palm # Quan~ Unit I~'ice Un€tPtice Total Puce Total Prke Add-On Locartiorl
P rc e I~ ## I s I# U' :ce
UTILITY TRIGGER REM GATEWAY NEW SITE 193806 1 $0.01 $0.01 $0.01 Carr
PWR CORD USA 405362641 1 $5.40 $5.40 $5.40 Cart
MM7148 ANLG 4+4 MEDIA MOD -NON GSA 700466618 1 $800.00 $600.00 $600.00 Carr
G430 MEDIA GATEWAY 700489273 1 $900.00 $900.00 $900.00 Cart
S SERIES RPLCMNT LINE CORD 700383328 32 $4.20 $134.40 $4.20 Carr
IP PHONE 1808 BLK 700415557 32 $149.40 $4,780.80 $149.40 Cart
IP PHONE 9630 CHARCOAL GRY 700426729 2 $291.00 $582.00 $291.00 Cart
UTILITY TRIGGER REM GATEWAY NEW SITE 193808 1 $0.01 $0.01 $0.01 COSC
PWR CORD USA 405362641 1 $5.40 $5.40 $5.40 COSC
MM714B ANLG 4+4 MEDIA MOD -NON GSA 700466818 1 $600.00 $600.00 $600.00 COSC
G430 MEDIA GATEWAY 700469273 1 $900.00 $900.00 $900.00 COSC
S SERIES RPLCMNT LINE CORD 700383326 17 $4.20 $71.40 $4.20 COSC
IP PHONE 1608 BLK 700415557 17 $149.40 $2,539.80 $149.40 COSC
TELSET ANLG 6221 GLOBAL WH 700287717 11 $89.40 $983.40 $89.40 CS Annex
UTILITY TRIGGER REM GATEWAY NEW SITE 193806 1 $0.01 $0.01 $0.01 Elections
PWR CORD USA 405382641 1 $5.40 $5.40 $5.40 Elections
MM714B ANLG 4+4 MEDIA MOD -NON GSA 700466618 1 $600.00 $600.00 $800.00 Elections
G430 MEDIA GATEWAY 700489273 1 $900.00 $900.00 $900.00 Elections
S SERIES RPLCMNT LINE CORD 700383328 7 $4.20 $29.40 $4.20 Electons
IP PHONE 1808 BLK 700415557 7 $149.40 $1,045.80 $149.40 Elections
IP PHONE 9630 CHARCOAL GRY 700426729 1 $291.00 $291.00 $291.00 Elections
UTILITY TRIGGER REM GATEWAY NEW SITE 193806 1 $0.01 $0.01 $0.01 Gateway
PWR CORD USA 405382841 1 $5.40 $5.40 $5.40 Gateway
MM711 ANLG MEDIA MODULE -NON GSA 700466626 2 $960.00 $1,920.00 $960.00 Gatewa
G430 MEDIA GATEWAY 700469273 1 $900.00 $900.00 $900.00 Gatewa
S SERIES RPLCMNT LINE CORD 700383328 60 $4.20 $252.00 $4.20 Gateway
IP PHONE 1608 BLK 700415557 60 $149.40 $8,984.00 $149.40 Gatewa
IP PHONE 9630 CHARCOAL GRY 700426729 3 $291.00 $673.00 $291.00 Gatewa
UTILITY TRIGGER REM GATEWAY NEW SITE 193808 1 $0.01 $0.01 $0.01 Hillsborough Common
PWR CORD USA 405362641 3 $5.40 $18.20 $5.40 Hillsborou h Common
24 PORT LINE PATCH PANEL 700012909 1 $180.00 $180.00 $180.00 Hillsborough Common
G450 MP80 W/POWER SUPPLY 700407802 1 $5,100.00 $5,100.00 $5,100.00 Hillslwrou h Common
CM5.2 LINUX UNITY SFTW CD NEW SYS 700454481 1 $60.00 $60.00 $60.00 Hillsborou h Common
2 LINUX UNITY SFTW CD UPG
CM5 700454499 1 $60.00 $80.00 $60.00 Hillsborou h Common
.
USB MODEM USR5637-OEM 56K ROHS 6 700464506 1 $150.00 $150.00 $150.00 Hillsborou h Common
MM710B E1lf1 MEDIA MODULE -NON GSA 700486634 1 $1,800.00 $1,800.00 $1,800.00 Hillsborou h Common
MM716 ANLG MEDIA MOD 24FXS -NON GSA 700466642 1 $1,800.00 $1,800.00 $1,800.00 Hillsborough Common
S SERIES RPLCMNT LINE CORD 700383326 199 $4.20 $835.80 $4.20 Hillsborou h Common
120A CSU CABLE 50FT RHS 700395445 1 $18.00 $18.00 $18.00 Hillsborough Common
IP PHONE 1608 BLK 700415557 197 $149.40 $29,431.80 $149.40 Hillsborou h Common
IP PHONE 9630 CHARCOAL GRY 700426729 1 $291.00 $291.00 $291.00 Hillsborou h Common
IP PHONE 1618 BLK C2 700450190 2 $179.40 $358.80 $179.40 Hillsborou h Common
CM5.0 58500 LSP W/ENTERPRISE ED SFTW LIC 207951 1 $0.00 $0.00 $0.00 Hillsborough Common
58510 ESS &LSP 218261 1 $3,000.00 $3,000.00 $3,000.00 Hillsborou h Common
UTILITY TRIGGER REM GATEWAY NEW SITE 193808 1 $0.01 $0.01 $0.01 Jail
PWR CORD USA
MM714B ANLG 4+4 MEDIA MOD -NON GSA
G430 MEDIA GATEWAY
S SERIES RPLCMNT LINE CORD
IP PHONE 1608 BLK
IP PHONE 1818 BLK C2
UTILITY TRIGGER REM GATEWAY NE 405362841
700466618
700469273
700363326
700415557
700450190 1
1
1
7
5
2 $5.40
$600.00
$900.00
$4.20
$149.40
$179.40 $5.40
$600.00
$900.00
$28.40
$747.00
$358.80 $5.40
$600.00
$900.00
$4.20
$149.40
$179.40 Jail
Jail
Jail
Jail
Jail
Jail
W SITE
PWR CORD USA 193806
405362641 1
1 $0.01
$5.40 $0.01
$5
40 $0.01
$5
40 Justice
i
MM7146 ANLG 4+q MEDIA MOD • NON GSA
700468618
1
$600.00 .
$800.00 .
$800.00 Just
ce
Justice
G430 MEDIA GATEWAY 700469273 1 $900.00 $900.00 $900.00 Justice
S SERIES RPLCMNT LINE CORD 700383326 37 $4.20 $155.40 $4.20 Justice
IP PHONE 1608 BLK 700415557 37 $149.40 $5,527.80 $149.40 Justlce
UTILITY TRIGGER REM GATEWAY NEW SITE 193806 1 $0.01 $0
01 $0
01 Lib
PWR CORD USA
405382641
1
$5.40 .
$5.40 .
$5.40 ra
Libre
MM714B ANLG 4+4 MEDIA MOD -NON GSA 700466618 1 $600.00 $600.00 $600.00 Library
G430 MEDIA GATEWAY 700489273 1 $900.00 $900.00 $900.00 Library
S SERIES RPLCMNT LINE CORD 700383326 15 $4.20 $63.00 $4.20 Libra
IP PHONE 1608 BLK 700415557 13 $149.40 $1,942.20 $149.40 Libra
IP PHONE 9630 CHARCOAL GRY 700426729 1 $291.00 $291.00 $291.00 Library
IP PHONE 1816 BLK C2 700450190 2 $179.40 $358.80 $179.40 Library
UTILITY TRIGGER REM GATEWAY NEW SITE 193806 1 $0.01 - $0.01 $0.01 Link
PWR CORD USA 405362641 1 $5.40 $5.40 $5.40 Link
MM711 ANLG MEDIA MODULE -NON GSA 700486626 1 $960.00 $960.00 $960
00 Link
G430 MEDIA GATEWAY 700469273 1 $900.00 $900.00 .
$900.00 Unk
S SERIES RPLCMNT LINE CORD 700383328 32 $4.20 $134.40 $4.20 Link
IP PHONE 1608 BLK 700415557 31 $149.40 $4,631.40 $149
40 Link
IP PHONE 9630 CHARCOAL GRY 700426729 8 $291.00 $2,328.00 .
$291.00 Link
IP PHONE 1616 BLK C2 700450190 1 $179.40 $179.40 $179.40 Link
CM5.0 S8500 SFTW LIC 207921 1 $0.00 $0.00 $0.00 OfficeBld
CM R5 501-1000 NEW LIC 207962 716 $114.00 $81,624.00 $114.00 OffceBld
CMS SFTW ENTITLEMENT LIC 208092 1 $0.00 $0.00 $0.00 OffceBldg
INTGR MGMT R5.0 ASA VAM CLIENT CM LIC 212337 1 $0.00 $0.00 $0.00 OffceBldg
CC R5 RFA RELEASE INDICATOR 212485 1 $0.00 $0.00 $0.00 OffceBldg
AAN CMS CONVERGED NET ANALYZER ENTITLE 214250 1 $0.00 $0.00 $0.00 OfficeBldg
S8510 SERVER 216260 1 $3,000.00 $3,000.00 $3
000.00 OfficeBid
PWR CORD USA 405362641 6 $5.40 $32.40 ,
$5.40 OfficeBldg
CM 3.x EMMC SFTW KIT 700341860 1 $21.00 $21.00 $21.00 OffceBld
USB MODEM V.92 56K RHS 700405020 1 $150.00 $150.00 $150.00 OfficeBld
IA770/CMM R5.x MEDIA KIT 700451208 1 $0.00 $0.00 $0.00 OfficeBld
ADMIN TOOLS 5.2 CD 700456270 1 $0.00 $0.00 $0.00 OfFceBld
USB MODEM USR5637-OEM 56K ROHS 6 700464508 1 $150.00 $150.00 $150.00 OffceBld
PROGNOSIS VOIP MONITORING CD 700473010 1 $0.00 $0.00 $0.00 OfficeBld
SIP TRUNK 1PT SFTW LIC 181417 50 $0.00 $0.00 $0.00 OfficeBldg
AES PE1950 COMMON SRVR 700448558 1 $2,700.00 $2,700.00 $2
700.00 OfficeBld
USB MODEM MT9234ZBA V.92 58K 700451172 1 $150.00 $150.00 ,
$150.00 OffceBldg
AES 4.2.2 HDWR BNDL MEDIA 700476237 1 $0.00 $0.00 $0.00 OfficeBid
PWR CORD USA 405362641 3 $5.40 $16.20 $5.40 OfficeBld
COMPACT FLASH 128MB RHS 700381254 1 $98.00 $96.00 $96.00 OffceBld
G450 MP80 W/POWER SUPPLY 700407802 1 $5,100.00 $5,100.00 $5,100.00 OfficeBldg
80 CHANNELS DSP DAUGHTERBOARD 700432503 1 $1,680.00 $1,680.00 $1,880.00 OfficeBldg
AES 4.0 RFA HW ENABLE 201755 1 $0.00 $0.00 $0.00 OffceBld
AES PE1950 COMMON SRVR 700446558 1 $2,700.00 $ 2,700.00 $2
700.00 OfficeBid
CM5.2 LINUX UNITY SFTW CD NEW SYS 700454481 2 $ 60.00 $ 120.00 $ ,
60.00 ~ceBld
MM711 ANLG MEDIA MODULE -NON GSA 700466626 2 $ 980.00 $ 1,920.00 $ 980.00 OfficeBld
MM7108 E1lf1 MEDIA MODULE- NON GSA 700466634 4 $ 1,800.00 $ 7,200.00 $ 1,800.00 OfficeBldg
S SERIES RPLCMNT LINE CORD 700383326 78 $ 4.20 $ 327.80 $ 4.20 OfficeBidg
120A CSU CABLE SOFT RHS 700395445 4 $ 18.00 $ 72.00 $ 18.00 OfficeBld
IP PHONE 1608 BLK 700415557 74 $ 149.40 $ 11,055.60 $ 149.40 OfficeBld
IP PHONE 9830 CHARCOAL GRY 700426729 7 $ 291.00 $ 2,037.00 $ 291.00 OfficeBid
IP PHONE 1818 BLK C2 700450190 4 $ 179.40 $ 717.60 $ 179.40 OfficeBld
UTILITY TRIGGER REM GATEWAY NEW SITE 193808 1 $ 0.01 $ 0.01 $ 0.01 OPT PW
PWR CORD USA 405362641 2 $ 5.40 $ 10.80 $ 5.40 OPT PW
MM711 ANLG MEDIA MODULE -NON GSA 700466626 1 $ 960.00 $ 960.00 $ 960.00 OPT PW
G430 MEDIA GATEWAY 700469273 1 $900.00 $ 900.00 $900.00
$4
20 OPT PW
OPT PW
S SERIES RPLCMNT LINE CORD 700383326 22 $4.20
149
40 $
$ 92.40
137
40
3 .
$149.40 OPT PW
IP PHONE 1608 BLK 700415557 21 .
$ $ .
,
179
40 $179.40 OPT PW
I P PHONE 1816 BLK C2 700450190 1 $179.40 $ .
01
0 $0.01 Purchasing
UTILITY TRIGGER REM GATEWAY NEW SITE 193808 1 $0.01 $ .
5
40 $5.40 Purchasin
PWR CORD USA 405382841 1 $5.40 $ .
00
60 $60.00 Purchasing
CM5.2 LINUX UNITY SFf W CD NEW SYS 700454481 1 $60.00 $ .
150
00 $150.00 Purchasin
USB MODEM USR5837-OEM 56K ROHS 6 700464506 1 $150.00
00 $ .
900
00 $900.00 Purchasin
G430 MEDIA GATEWAY 700489273 1 $900. $ .
01
0 $0.01 S r
UTILITY TRIGGER REM GATEWAY NEW SITE 193806 1 $0.01 . 40
$5 Sa r
PWR CORD USA 405362641 1 $5.40 $5.40 .
00
$600 er
MM7148 ANLG 4+4 MEDIA MOD -NON GSA 700486818 1 $600.00 $600.00 .
$900
00 S r
6430 MEDIA GATEWAY 700469273 1 $900.00 $900.00 .
$4
20 Sa r
S SERIES RPLCMNT LINE CORD 700383326 10 $4.20 $42.00 .
40
$149 er
IP PHONE 1608 BLK 700415557 9 $149.40 $1,344.80 .
00
$291 Sawyer
IP PHONE 9630 CHARCOAL GRY 700426729 1 $291.00 $291.00 .
$179
40 er
IP PHONE 1616 BLK C2 700450190 1 $179.40 $179.40 .
01
$0 Whiffed
UTILITY TRIGGER REM GATEWAY NEW SITE 193806 1 $0.01 $0.01
300
00
$3 .
300.00
$3 Whiffed
CM5.0 W/G450 LSP W/0 CMEE SFTW LIC 207652 1 $3,300.00 .
, ,
$5
40 Whiffed
PWR CORD USA 405382641
700407602 1
1 $5.40
$5
100.00 $5.40
$5,100.00 .
$5,100.00 Whiffed
6450 MP80 W/POWER SUPPLY 4481 1 ,
00
$80 $60.00 $60.00 Whiffed
CM5.2 LINUX UNITY SFTW CD NEW SYS 70045 . 00
$150 $150.00 Whiffed
USB MODEM USR5637-OEM 58K ROHS 8 700464506 1 $150.00
00
00 .
00
$1
200 $1,200.00 Whiffed
S8300C SERVER -NON GSA 700466006 1 .
$1,2
960
00 ,
.
00
$1
920 $980.00 Whiffed
MM711 ANLG MEDIA MODULE -NON GSA 700466626 2 .
$ ,
. $4
20 Whiffed
S SERIES RPLCMNT LINE CORD 700383326 90 $4.20
9
40 $378.00
60
$13
298 .
$149.40 Whiffed
IP PHONE 1608 BLK 700415557
6729 89
3 .
$14
$291
00 ,
.
$873.00 $291.00 Whiffed
IP PHONE 9830 CHARCOAL GRY 70042 . 40
$179 $179.40 Whiffed
IP PHONE 1616 BLK C2 700450190 1 $179.40 .
71
$10
619 $ - Year 1 -SSU
SSU CM R5.X LIC 501-1000 AN 204020 716 $ - ,
. $ - Year 1 -SSU
SSU CCE R4.X MIDMKT ENH BNDL AN 218816 27 $ - $3,081.80 $ Year 1 -SSU
SSU CCE R4.X MIDMKT PRM BNDL AN 218821 4 $ - $882.14 $ - Year 1 -SSU
SSU CCE R4.X CC R5 ELITE/AGENT /E 218825 31 $ $0.00 $ - Year 1 -SSU
SSU CCE R4.X CCE R4 ED USERNCE AGT /E 218828 27 $ - $0.00 $ - Year 1 -SSU
SSU CCE R4.X ED MULTIMEDIA AGT /E 218827 4 $ - $0.00
$265,771.73
Subtotal Tele hon
~ 540
00 O~ceBld
CCE R4 ED MIDMARKET ENH BNDL 226464 27 $540.00 $14,580.00 .
$
00
050
$ 1 OfficeBidg
CCE R4 ED MIDMARKET PREMIUM BNDL 226465 4 $1,050.00 $4,200.00 ,
.
$ - OfhceBid
CCE R4 ED CC R5 ELITE/AGT /E 226468 31 $0.00 $0.00 $ OffceBld
CCE R4 ED USERNCE AGT /E 226487 27 $0.00 $0.00 $ - OfficeBld
CCE R4 ED MULTIMEDIA AGT /E 228468 4 $0.00 $0.00
$18 780.00
4020 716 $ 619.71
$10 $ - Year - 2-5 SSU Annual
SSU CM R5.X LIC 501-1000 AN 20 , $ - Year - 2-5 SSU Annual
KT ENH BNDL AN 218816 27 $ $3,061.80
SSU CCE R4.X MIDM 4 $ - $882
14 $ Year - 2-5 SSU Annual
SSU CCE R4.X MIDMKT PRM BNDL AN 218821 .
00
$0 $ - Year - 2-5 SSU Annual
SSU CCE R4.X CC RS ELITE/AGENT /E 218825 31 $ .
$0
00 $ - Year - 2-5 SSU Annual
SSU CCE R4.X CCE R4 ED USERNCE AGT /E 218826 27 $ . $ - Year - 2-5 SSU Annual
SSU CCE R4.X ED MULTIMEDIA AGT /E 218827 4 $ - $0.00
S74 563.66
I
HS SAS, SR 8k-
~C3550, Xeon Quad Core L5420 50W 2.5/1333MH7112M6 L2, 2x1GB ChK, O/Bay 2.So ~ 7978LBU 2 $2,176.00 $4,352.00 $2,178.00 OtficeBldg
I, PCI-E Riser Card, Ultraba Enhanced DV0.ROM/C0.RW Combo Drive, 670W p/s, Rack
00
$655
OfficeBldg
Inlel Xeon QC Processor Model L5420 2.5GHz/1333MHz/12MB L2 44E5137 2 $655.00 $1,310.00 .
2 GB (2x1G6 kit) Single Rank PC2-5300 CL5 ECC Low Power 48C7418 2 $123.00 $246.00 $123.00 OfficeBldg
Express 73.4G8 2.Sin 10K SAS HS HDD 40K1097 6 $198.62 $1,191.72 $198.62 OfficeBldg
anrverwiuox sas t;ontroller 25R8084 2 $251.00 $502.00 $251.00 OfficeBldg
x3550 redundant power supply 670W 32R2815 2 $131
00 $262
00
. . $131.00 OfficeBldg
RTS for System x -Base - 1yr 98P2702 2 $408
00
. $818.00 $408.00 OfficeBldg
OLP WIN SVR STD 2008 SNGL NL P73-04190 2 $632.37 $1
264
74
MS WIN SVR 2006 CAL SNGL USER ,
. $632.37 OfficeBld
9
SubTotal R18-02709 2 $25.77 $51.54 $25.77 OtficeBldg
$4 600.76 $9 996.00 $4 600.76
3 Year Onsite Re air 24x7 4 Hour Response 21P207
3 2 $387.20 $734.40 $367.20 OffceBltlg
RTS PM 12 hr+3OT maiN2 hr+1.5 LSP
RTS Professional Services Contact Center Express -Basic install of CCE 4
0 (See Pro Services SO 1
1 $ 5,355.00 All Locations
.
for Details) $ 25,014.00 All Locations
Administration Trainin
Trainin -End User $ 4,663.00 All Locations Per RFP
1 $ 10,810.00 All Locations (Per RFP)
Location 1 Office
Sofware Confi uration of Avaya Communication Mana er for news tem
Installation & Configuration of Avaya Communication Manager 585x0 Simplex ICC Server 1
1 $ 900.00 $ 900.00 Office
$ 619.00 $ 619.00 Offce
Installation &Confguration of Avaya Communication Manager H248 (GX50) Gateway Installation 1
and Configuration $ 638.00 $ 638.00 Office
Installation & Configuration of Avaya Communication Manager DS1 Interface or analog trun 4
group vdth Call Routing $ 675.00 $ 2,700,00 Offce
Installation of Ava Communication Manager TDM telephone per hone) 9
Installation of Avaya Communication Mana er IP telephone (First Phone per Subnet
1 $ 38.00 $ 342.00 Office
Installation of Ava a Communication Mana er IP fete hone er phone
2 -450)
4 $ 113.00 $ 113.00 Office
,
Software Configuration of Ava Communication Manager Station( er each
5 $ 29.00 $ 118.00 Office
1600 Series IP Phone Labelin $ 12.00 $ 60.00 Office
Install and confi uration of IP Sok Console 5 $ 5.00 $ 25.00 Office
EC500 Software Confi uration (per station each) 2 $ 562 50 $ 1 125 00 Office
Confi uration of Ava a CM for Customer Provided Call Accountin 30 $ 12.00 $ 360.00 Office
Installation of Ava a Communication Mana er RFA License/Authenticatlon File(s) 4
1 $ 113.00 $ 452.00 Office
Final R istration of Avaya Communication Mana er S stem $ 113.00 $ 113.00 Otfce
4hour post installation su ort 1 $ 113.00 $ 113.00 Office
Project Mana emenVPre-Plannin Consulting 1 $ 507.00 $ 507.00 Office
Travel be ntl 2 hours 4 $ 113.00 $ 452.00 Offce
Standard per diem for hotel and meals (Enterprise -Based on SOW Rollout -Voice) 200
8 $ 75.00 $ 15,000.00 Office
5 $ 110.00 $ 9,350.00 Office
New CMM Voice Mail Account Initialization 500
500 $ 2.00 $ 1,000.00 Office
Installation & Configuration of Ava a Communication Manager AES Sim lex Server $ - $ - Office
Sofware Configuration of Avaya Communication Manager Contact Center (1st A
ent) (
e 1
1 $ 1,710.00 $ 1,710.00 Office
g
p
splitfsltill) $ 1,283.00 $ 1,283.00 Office
Software Configuration of Avaya Communication Manager Contact Center (per agent) (2+) 30
$ 27.00 $ 810.00 Office
New Communication Manager Messa ing (CMM) S stem Implementation -
1 $ 555.00 $ 555.00 Office
Location 2 COSC $ $
Installation &Confguration of Avaya Communication Manager H248 (GX50) Gateway Installation 0
1 $ - $ - COCS
and Configuration $ 638.00 $ 63!2.00 COCS
Installation & Configuration of Avaya Communication Manager DS1 Interface or analog !run 1
group with Call Routing $ 675.00 $ 675.00 COCS
Installation of Ava a Communication Manager TDM telephone (per hone) 3
Installation of Avaya Communication Mana er IP telephone (First Phone per Subnet)
1 $ 38.00 $ 114.00 COCS
$ 113.00 $ 113.00 COCS
Software Confi uration of Ava a Communication Manager Station reach 3 $ 12.00
113
00 $ 36.00
$ 113
00 COCS
COOS
Installation of Ava a Communication Manager RFA License/Authentication Files 1 .
$
0 .
00
$ 113 COCS
Final Registration of Ava a Communication Mana er System 1 $ 113.0
7
00 .
00
$ 507 COCS
4hour st installation sup ort 1 .
$ 50
$ .
$ -
$ $
Location 3 Cart 1 $ 638.00 $ 636.00 Carr
Installation &Confguration of Avaya Communication Manager H248 (GX50) Gateway Installation
and Configuration
1
$ 675.00
$ 875.00
Carr
Installation & Configuration of Avaya Communication Manager DS1 Interface or analog trun
group with Call Routing
1
$ 113.00
$ 113.00
Can
Installation of Ava a Communication Mana er IP tale hone (First Phone r Subnet) 29
00 00
$ 957 Can
Installation of Ava a Communication Manager IP telephone (per hone, 2 - 450) 33 .
$
12
00 .
$ 456
00 Can
Software Confi uration of Avaya Communication Mana er Station ( er each 38 .
$
00 .
00
$ 189 Cart
Installation of Avaya CM TDM Curcuit Pack 1 $ 169.
38
00 .
$ 152
00 Carr
Installation of Ava a Communication Mana er TDM telephone ( r hone) 4 .
$
00 .
00
$ 180 Can
1600 Series IP Phone Labelin 32 $ 5.
00
$ 113 .
$ 113.00 Can
Installation of Ava a Communication Mana er IP tale hone First Phone per Subnet) 1 .
0 00
$ 113 Cart
Installation of Avaya Communicafion Mana er RFA License/Authentication File(s) 1 $ 113.0 . Can
Final R istration of Avaya Communication Manager S stem 1 $ 113.00 $ 113.00
00
$ 507 Cart
4hour post installation sup ort 1 $ 507.00 .
$ $
Location 4 Jail 1 $ 838.00 $ 838.00 Jail
Installation & Configuration of Avaya Communication Manager H248 (GX50) Gateway Installation
and Configuration
1
$ 675.00
$ 675.00
Jail
Installation & Configuration of Avaya Communication Manager DS1 Interface or analog trun
group with Call Routing
$ 12
00
$ 24.00
Jail
Software Confi uration of Ava a Communication Mana er Station (per each 2 . 00
169 Jail
P
k 1 $ 189.00 .
$
ac
Installation of Avaya CM TDM Curcuit 2 00
$ 38 $ 76.00 Jail
Installation of Ava a Communication Mana er TDM tale hone r phone) .
113
00 $ 113
00 Jail
Installation of Ava a Communication Mana er IP tale hone First Phone per Subnet) 1 .
$ . Jail
Installation of Ava a Communication Manager RFA License/Authentication Files 1 $ 113.00 $ 113.00 Jail
Final Re istration of Ava a Communication Manager S stem 1 $ 113.00 $ 113.00 Jail
1 $ 507.00 $ 507.00
4hour ost installation support $ $
$ $
Location 5 Sa er
Installation & Configuration of Avaya Communication Manager H246 (GX50) Gateway Installation 1 $ 838.00 $ 638.00 Sawyer
and Configuration
1
$ 675.00
$ 675.00
Sawyer
Installation & Configuration of Avaya Communication Manager DS1 Interface or analog trun
group with Call Routing
1
$ 113.00
$ 113.00
S r
Installation of Ava a Communication Mana er IP tale hone (First Phone r Subnet 29
00 00
$ 290 Sawyer
Installation of Avaya Communication Mana er IP telephone r phone, 2 - 450 10 .
$ .
$ 144
00 Sawyer
Software Confi uration of Ava a Communication Mana er Station er each 12 $ 12.00
9
00 .
00
$ 189 S er
Installation of Ava a CM TDM Curcuit Pack 1 $ 16
. .
00
$ 38 r
Installation of Ava a Communication Mana er TDM tale hone er hone 1 $ 38.00
5
00 .
00
$ 50 Sawyer
1600 Series IP Phone Labelin 10 '
$
$ 113
00 .
$ 113.00 Sawyer
Installation of Ava a Communication Mana er RFA License/Authentication Files 1 . 00
113 S r
Final Registration of Ava Communication Mana er System 1 $ 113.00
507
00 .
$
$ 507
00 Sawyer
4hour st installation sup ort 1 .
$ .
$ $
$ $
Location 6 Libra
Installation &Confguration of Avaya Communication Manager H248 (GX50) Gateway Installation 1 $ 638.00 $ 638.00 Library
and Configuration
1
$ 675.00
$ 675.00
Library
Installation & Configuration of Avaya Communication Manager DS1 Interface or analog trun
group with Call Routing
3
$ 12.00
$ 38.00
Libra
Software Confi uration of Ava a Communication Manager Station per each) 169
00 00
$ 189 Library
Installation of Avaya CM TDM Curcuit Pack 1 .
$ .
$ 114
00 Libra
Installation of Ava a Communication Mana er TDM tale hone r hone 3 $ 38.00
00 .
00
$ 113 Libra
Installation of Ava Communication Manager IP telephone (First Phone r Subnet 1 $ 113. .
00
$ 113 Libra
Installation of Avaya Communication Mana er RFA License/Authentication Files 1 $ 113.00 . Libra
Final Re istration of Ava a Communication Mana er S tam 1 $ 113.00 $ 113.00
$ 507
00 Library
4hour ost installation su rt 1 $ 507.00 .
Location 7 OPT-PW
Installation 8 Configuration of Avaya Communication Manager H248 (GX50) Gateway Installatio n 1
and Configuration $ 638.00 $ 836.00 OPT-PW
Installation & Configuration of Avaya Communication Manager DS1 Intertace or analog trun 1
group with Call Routing $ 875.00 $ 675.00 OPT-PW
Installation of Avaya Communication Mana er IP fete hone First Phone per Subnet 1
Installation of Ava a Communication Mana er IP telephone (per hone
2 - 450)
21 $ 113.00 $ 113.00 OPT-PW
,
Software Confi uration of Ava a Communication Mana er Station (er each) $ 29.00 $ 809.00 OPT-PW
Installation of Avaya CM TDM Curcuit Pack 27 $ 12.00 $ 324.00 OPT-PW
Installation of Ava a Communication Mana er TDM fete hone (per phone) 1
5 $ 169.00 $ 169.00 OPT-PW
1600 Series IP Phone Labelin $ 38.00 $ 190.00 OPT-PW
Installation of Ava a Communication Manager RFA License/Authentication Files 22 $ 5.00 $ 110.00 OPT-PW
Final R istration of Ava a Communication Mana er S tem 1
1 $ 113.00 $ 113.00 OPT-PW
4hour post installation sup rt $ 113.00 $ 113.00 OPT-PW
1 $ 507.00 $ 507.00 OPT-PW
Location 8 Purchasin
Installation & Configuration of Avaya Communication Manager H248 (GX50) Gatewa
Installatio
y
n
and Configuration 1 $ 638.00 $ 638.D0 Planning
Installation & Configuration of Avaya Communication Manager DS1 Interface or analog trun 1
group with Call Routing $ 675.00 $ 675.00 Planning
Installation & Configuration of Avaya Communication Manager DS1 Interface or analog trun 2
group with Call Routing $ 675.00 $ 1,350.00 Planning
Installation of Avaya Communication Manager RFA License/Authenfcafon File(s) 1
Final R istration of Ava a Communication Manager S tem $ 113.00 $ 113.00 Plannin
4hour st installation su rt 1 $ 113.00 $ 113.00 Plannin
1 $ 507.00 $ 507.00 Planning
Location 9 Justice FAC
Installation &Confguration of Avaya Communication Manager H248 (GX50) Gateway Installation 1
and Configuration $ 638.00 $ 638.00 Justice FAC
Installation & Configuration of Avaya Communication Manager DS1 Intertace or analog trun 1
group with Call Routing $ 675.00 $ 675.00 Justice FAC
Software Confi uration of Ava a Communication Mana er Station (per each) 3
Installation of Ava CM TDM Curcuit Pack
1 $ 12.00 $ 36.00 Justice FAC
Installation of Avaya Communication Mana er TDM telephone (per hone) $ 169.00 $ 189.00 Justice FAC
Installation of Ava a Communication Manager IP telephone (First Phone per Subnet) 1
1 $ 38.00 $ 38.00 Justice FAC
Installation of Ava Communication Manager RFA License/Authentication Files
1 $ 113.00 $ 113.00 Justice FAC
Final Re istration of Ava a Communication Manager S stem $ 113.00 $ 113.00 Justice FAC
4hour post installation sup rt 1 $ 113.00 $ 113.00 Justice FAC
1 $ 507.00 $ 507.00 Justice FAC
Location 10 Link Center
Installation &Confguration of Avaya Communication Manager H248 (GX50) Gateway Installation 1
and Confguration $ 638.00 $ 638.00 Link Center
Installation & Configuration of Avaya Communication Manager S8x00 Simplex ESS or LSP Server 1
$ 394.00 $ 394.00 Link Center
Installation 8 Configuration of Avaya Communication Manager DS1 Imertace or analog hun 1
group with Call Routing $ 875.00 $ 675.00 Link Center
Installation of Ava a Communication Mana er IP telephone First Phone r Subnet 1
Installation of Avaya Communication Mana er IP fete hone r phone
2 - 450
39 $ 113.00 $ 113.00 Link Center
,
Software Confi uration of Ava Communication Mana er Station (per each)
40 $ 29.00 $ 1,131.00 Link Center
Installation of Ava Communication Mana er RFA License/Authentication File(s)
1 $ 12.00 $ 480.00 Link Center
Final Re istration of Avaya Communication Manager System $ 113.00 $ 113.00 Link Center
4hour post installation su port 1 $ 113.00 $ 113.00 Link Center
1 $ 507.00 $ 507.00 Link Center
Location 71 Gatewa
Installation &Confguration of Avaya Communication Manager H248 (GX50) Gateway Installation 1
and Configuration $ 638.00 $ 638.00 Gateway
Installation & Configuration of Avaya Communication Manager DSt Intertace or analog trun 1
group with Call Routing $ 675.00 $ 675.00 Gateway
Installation of Ava Communication Manager IP telephone (First Phone per Subnet) 1
Installation of Ava Communication Mana er IP fete hone (per phone
2 - 450
62 $ 113.00 $ 113.00 Gateway
,
Software Confi uration of Avaya Communication Mana er Station (per each)
69 $ 29.00 $ 1,798.00 Gatewa
Installation of Avaya CM TDM Curcuit Pack
2 $ 12.00 $ 828.00 Gatewa
Installation of Avaya Communicafon Manager TDM telephone per hone)
6 $ 189.00 $ 338.00 Gateway
1600 Series IP Phone Labeling $ 38.00 $ 228.00 Gateway
6 0 $ 5.00 $ 300.00 Gatewa
Installation of Ava a Communication Mana er RFA License/Authentication File(s) 1 $ 113.00 $ 113.00 Gatewa
Final Registration of Avaya Communication Mana er S stem 1 $ 113.00 $ 113.00 Gatewa
4-hour ost installation sup ort 1 $ 507.00 $ 507.00 Gatewa
Location 12 Elections
Installation & Configuration of Avaya Communication Manager H248 (GX50) Gateway Installation 1 $ 638.00 $ 638.00 Elections
and Configuretion
Installation & Configuration of Avaya Communication Manager DS1 Interface or analog bun
1
$ 675.00
$ 675.00
Elections
group with Call Routng
Software Conf uration of Ava a Communication Mana er Station (per each 5 $ 12.00 $ 80.00 Elections
Installation of Ava a CM TDM Curcuit Pack 1 $ 169.00 $ 169.00 Elections
Installation of Ava a Communication Mana er TDM telephone per phone 5 $ 38.00 $ 190.00 Elections
Installation of Avaya Communication Mana er IP telephone First Phone r Subnet 1 $ 113.00 $ 113.00 Elections
Installation of Ava a Communication Mana er RFA Ucense/Authenticafion File(s) 1 $ 113.00 $ 113.00 Elections
Final Re istration of Ava a Communication Mana er System 1 $ 113.00 $ 113.00 Elections
4-hour st installation su port 1 $ 507.00 $ 507.00 Elections
Location 13 Hillsborou h Commons
00
$ 638
$ 638
00
Hillsborough Commons
Installation 8 Configuration of Avaya Communication Manager H248 (GX50) Gateway Installation 1 . .
and Configuration
Installation &Confguration of Avaya Communication Manager SBx00 Simplex ESS or LSP Server
1
$ 394.00
$ 394.00
Hillsborough Commons
Installation &Confguration of Avaya Communication Manager DS1 Intertace or analog trun 1 $ 675.00 $ 675.00 Hillsborough Commons
group with Call Routing
Installation of Ava a Communication Manager IP tale hone (per phone, 2 - 450)
62
$ 29.00
$ 1,798.00
Hillsborou h Commons
Software Confi uration of Ava Communication Manager Station reach) 17 $ 12.00 $ 204.00 Hillsborou h Commons
Installation of Avaya CM TDM Curcuit Pack 1 $ 169.00 $ 169.00 Hillsborou h Commons
Installation of Avaya Communication Mana er TDM tale hone per phone 17 $ 38.00 $ 848.00 Hillsborou h Commons
Installation of Ava a Communication Mana er RFA License/AutheMication File s) 1 $ 113.00 $ 113.00 Hillsborou h Commons
Final Re istration of Ava a Communication Mana er System 1 $ 113.00 $ 113.00 Hillsborou h Commons
4hour sl installation su ort 1 $ 507.00 $ 507.00 Hillsborou h Commons
Location 14 Whined
Installation & Configuration of Avaya Communication Manager H248 (GX50) Gateway Installation 1 $ 638.00 $ 638.00 Whiffed
and Configuration
Installation & Configuration of Avaya Communication Manager S8x00 Simplex ESS or LSP Server 1 $ 394.00 $ 394.00 Whiffed
Installation & Configuration of Avaya Communication Manager DS1 Interface or analog trun 1 $ 675.00 $ 675.00 Whiffed
group with Call Routing
Installation of Avaya Communication Manager IP tale hone (First Phone per Subnet 1 $ 113.00 $ 113.00 Whiffed
Installation of Ava a Communication Mana er IP tale hone er hone, 2 - 450 92 $ 29.00 $ 2,668.00 Whiffed
Software Confi uration of Ava a Communication Mana er Station er each) 104 $ 12.00 $ 1,248.00 Whiffed
Installation of Ava a CM TDM Curcuit Pack 2 $ 189.00 $ 338.00 Whiffed
Installation of Avaya Communication Mana er TDM telephone r hone) 90 $ 38.00 $ 3,420.00 Whiffed
Installation of Ava a Communication Manager RFA LicenselAuthentication File(s) 1 $ 113.00 $ 113.00 Whiffed
Final R istration of Avaya Communication Mana er S stem 1 $ 113.00 $ 113.00 Whiffed
SubTotal -Services - Tele hon Travel Ex nses Included S 89 190.00
InstallatioNConf uration of Class 3 Data Product ' 14 $ 508.00 $ 7,084.00 All Locations
InstallatioNConfi uration of Class 2 Data Product 33 $ 316.00 $ 10,428.00 All Locations
IP Data Nelworkin En ineer (pre-sta i advanced confi uration) 14 $ 93.92 $ 1,314.86 All Locations
Travel be nd 2 hours 24 $ 75.00 $ 1,800.00 All Locations
Standard per diem for hotel and meals (Enterprise -Based on SOW Rollout -Data /UPS) 14 $ 110.00 $ 1,540.00 All Locations
$ 18 826.86
UPS ENVIRONMENTAL PROBE 700434798 1 $118.08 $118.08 $118.08 OfficeBld
PW9130 3000 120V RACK W /SNMP CARD 700485420 1 $2,858.85 $2,856.85 $2,856.85 OfficeBld
9130 20043000 VA EXTENDED BATT MOD 700465487 3 $878.90 $2,636.70 $878.90 O~ceBld
9130 BDM FOR 3000VA RACK MOUNT 120V 700465537 1 $934.15 $934.15 $934.15 OfficeBld
UPS ENVIRONMENTAL PROBE 700434798 1 $118.08 $118.08 $118.08 Hillsborough Common
rvva isu iauu 1LUV KA(:K W /SNMP CARD
9130 1500 VA EXTENDED BATTERY MODULE 700465305 1 $1,353.08 $1,353.08 $1,353.08 Hillsborou h Common
9130 BDM FOR 700.1500VA RCK MNT 120V 700465461
70 3 $647.83 $1,943.49 $647.83 Hillsborough Common
UPS ENVIRONMENTAL PROBE 0485503 1 $376.47 $378.47 $378.47 Hillsborou h Common
PW9130 1000 120V RACK W /SNMP CARD 700434798 1 $118.06 $118.08 $118.06 Library
9130 1000 VA EXTENDED BATTERY MODULE 700465289 1 $1,045.93 - $1,045.93 $1,045.93 Library
9130 BDM FOR 7041500VA RCK MNT 120V 700465453
70046550 1 $557.63 $557.63 $557.63 Library
UPS ENVIRONMENTAL PROBE 3 1 $378.47 $378.47 $376.47 Libra
PW91301000 120V RACK W /SNMP CARD 700434798 1 $118.06 $118.08 $118.08 Link
9130 1000 VA EXTENDED &4TTERY MODULE 700465289 1 $1,045.93 $1,045.93 $1,045.93 Link
9130 BDM FOR 700.1500VA RCK MNT 120V 700485453
700465503 1 $557.63 $557.63 $557.63 Link
UPS ENVIRONMENTAL PROBE 1 $376.47 $376.47 $376.47 Link
PW91301000 120V RACK W /SNMP CARD 700434798 1 $118.08 $118.08 $118.08 Elections
9130 1000 VA EXTENDED BATTERY MODULE 700465269 1 $1,045.93 $1,045.93 $1,045.93 Elections
9130 BDM FOR 700-1500VA RCK MNT 120V 700465453
700465503 1 $557.63 $557.63 $557.63 Elections
UPS ENVIRONMENTAL PROBE 1 $376.47 $376.47 $378.47 Elections
PW91301500120V RACK W /SNMP CARD 700434798 1 $118.08 $118.08 $118.08 Whiffed
9130 1500 VA EXTENDED BATTERY MODULE 700465305 1 $1,353.08 $1,353.08 $1,353.08 Whittetl
9130 BDM FOR 700.1500VA RCK MNT 120V 700465461
70046550 1 $647.63 $847.83 $647.83 Whiffed
UPS ENVIRONMENTAL PROBE 3 1 $376.47 $376.47 $376.47 Whiffed
PW9130 1000 120V RACK W /SNMP CARD 700434798 1 $118.08 $118.08 $118.08 Carr
9130 1000 VA EXTENDED BATTERY MODULE 700465289 1 $1,045.93 $1,045.93 $1,045.93 Carr
9130 BDM FOR 700-1500VA RCK MNT 120V 700485453
700465 1 $557.63 $557.63 $557.63 Cart
UPS ENVIRONMENTAL PROBE 503 1 $378.47 $376.47 $376.47 Carr
PW91301000120V RACK W /SNMP CARD 700434798 1 $118.08 $118.08 $118.08 COSC
9130 1000 VA EXTENDED BATTERY MODULE 700465289 1 $1,045.93 $1,045.93 $1,045.93 COSC
9130 BDM FOR 700.1500VA RCK MNT 120V 700465453
700485503 1 $557.83 $557.63 $557.63 COSC
UPS ENVIRONMENTAL PROBE 1 $376.47 $376.47 $378.47 COSC
PW91301000120V RACK W /SNMP CARD 700434798 1 $118.08 $118.08 $118.08 r
9130 1000 VA EXTENDED BATTERY MODULE 700465289 1 $1,045.93 $1,045.93 $1,045.93 Sawyer
9130 BDM FOR 700.1500VA RCK MNT 120V 700465453
7004655 1 $557.63 $557.63 $557.63 S r
UPS ENVIRONMENTAL PROBE 03 1 $378.47 $378.47 $378.47 Sawyer
PW9130 1000 120V RACK W /SNMP CARD 700434798 1 $118.08 $118.08 $118.08 OPi PW
9130 1000 VA EXTENDED BATTERY MODULE 700465289
70 1 $1,045.93 $1,045.93 $1,045.93 OPT PW
9130 BDM FOR 700.1500VA RCK MNT 120V 0465453 1 $557.83 $557.63 $557.83 OPT PW
UPS ENVIRONMENTAL PROBE 700465503 1 $376.47 $378.47 $376.47 OPT PW
PW9130 1000 120V RACK W /SNMP CARD 700434796 1 $118.08 $118.08 $118.08 Gatewa
9130 1000 VA EXTENDED BATTERY MODULE 700485289
7 1 $1,045.93 $1,045.93 $1,045.93 Gateway
9130 BDM FOR 700.1500VA RCK MNT 120V 00465453 1 $557.83 $557.63 $557.63 Gatewa
UPS ENVIRONMENTAL PROBE 700465503 1 $376.47 $376.47 $376.47 Gatewa
PW9130 1000 120V RACK W /SNMP CARD 700434798 1 $118.06 $118.08 $118.08 Jail
9130 1000 VA EXTENDED BATTERY MODULE 700485289
7 1 $1,045.93 $1,045.93 $1,045.93 Jail
9130 BDM FOR 700.1500VA RCK MNT 120V 00465453 1 $557.83 $557.83 $557.63 Jail
UPS ENVIRONMENTAL PROBE 700465503 1 $376.47 $376.47 $376.47 Jail
PW91301000120V RACK W /SNMP CARD 700434798 1 $118.08 $118.08 $118.08 Justice
9130 1000 VA EXTENDED BATTERY MODULE 700465289
700 1 $1,045.93 $1,045.93 $1,045.93 Justice
9130 BDM FOR 700.1500VA RCK MNT 120V 485453 1 $557.63 $557.63 $557.63 Justice
UPS ENVIRONMENTAL PROBE 700485503 1 $376.47 $376.47 $376.47 Justice
PW91301000120V RACK W /SNMP CARD 700434798 1 $118.08 $118.08 $118.08 Purchasin
9130 1000 VA EXTENDED BATTERY MODULE 700465289
700 1 $1,045.93 $1,045.93 $1,045.93 Purchasin
9130 BDM FOR 700.1500VA RCK MNT 120V 465453 1 $ 557.63 $ 557.63 $ 557.63 Purchasing
SubTotal 700465503 1 $ 378.47 $ 376.47 $ 378.47 Purchasin
$ 35 911.57
InstallatioNUPS 15
$ 4 275.00
SOFTCON REGISTRATION MIGRATION
OSPC CLIENT NEW USER LIC 174066 2 $ 0.01 $ 0,01 $ 0.01
OSPC RFA ACTIVATION CODE NEW INSTALL 214372 0 $ 1,380.00 $ 2,760.00 $ 1,380.00 Customer Provided PC Re uiretl
OSPC CLIENT USER SFTW CD 214623 0 $ 0.00 $ 0.00 $ 0.00
SubTotal 700451158 1 $ 6.00
~'~
~~~
E 2 766.01
SIP TRUNK 1PT SFTW LIC
EXPANDED MEET-ME CONF SFTW LIC SOPT
CM3 & LATER ACCESS FOR CCE MM USER
COMPACT FLASH READER W/FLSHCRD RHS
SB5000 SERVER RHS
CM5.0 S8500 SFTW LIC
Installation 181417
185886
191477
195313
195406
207921 50
1
4
1
1
1 $0.00
$7,875.00
$0.00
$135.00
$3,000.00
$0.00
4,000.00 $0.00
$7,875.00
$0.00
$135.00
$3,000.00
$0.00
4,000.00 $O.W
$7,875.00
$0.00
$135.00
$3,000.00
$0.00
$0.00
SubTotal $11 010.00 S 4 000.00
UCE R1.X AE SVCS 4.0 UNFD DSKTP /t
UCE R1.X ONE-XC R1.X SFTW /E
UCE R1.X ONE-X PORTAL R1.X STD RTU /E
UCE R1.X EC500 R8.X SM LIC /E
UCE RI.X ONE-X MOBILE RI.X CLIENT/E
UCE R1.X 46XX VPN R2.X LIC /E
UCE R1.X STD/W CMS+ NEW SEAT 26-50
SSU UCE R1.X VPN R2.X LIC /E
SSU UCE R1.X AES R4.0 UNIFIED DESKTOP /E
SSU UCE R1.X ONE-XC R1.X SFTW /E
SSU UCE R1.X ONE-X PORTAL R1.X STD /E
SSU UCE R1.X EC500 RB.X SNGL MODE LIC /E
SSU UCE R1.X ONE-X MOBILE R1.X CLIENT /E
SSU UCE R1.X STD CM5+26-50 AN 211433
211434
211435
211436
218291
218292
218733
209108
210305
210308
210307
210308
210309
210951 30
30
30
30
30
30
30
30
30
30
30
30
30
30 $0.00
$0.00
$0.00
$0.00
$0.00
$0.00
$900.00
$0.00
$0.00
$0.00
$0.00
$0.00
$0.00
$190.08 $0.00
$0.00
$O.OD
30.00
$0.00
$0.00
$900.00
$0~~
$0.00
$0.00
$0.00
$0.00
$0~~
$190.08 $0.00
$0.00
$0.00
~~~
$0.00
$0.00
$900.00
~~~
$0.00
$0.00
$0.00
30.E
~~~
$190.08
SubTotal St 0911.08
~
CM MESSAGING R5.2 NEW/ADD LIC 501+
SSU CM MESSAGING R5.2 LIC 501+AN 226685
218887 200
200 $252.00
$2.74 $50,400.00
$6,568.40 $252.00
$2.74
.
-
-
~
-
..._ ..
~. .,
,:.
..,
-..:.; -::.
PAGING UPAM ~,-. - 4 ~„-.,..
KIT
ANALOG MUSIC ON HOLD INTF RHS
24 PORT LINE PATCH PANEL
405891898
700408127
700012909
1
1
1
$406.92
$49.50
$180.00
$406.92
$49.50
$180.00
$406.92
349.50
$180.00
Phone O ions
P PHN 9620 CHC GRY W/REMOVE FCPLT'MOQ 240'
IP PHONE 1608 BLK
700428711
700415557
1
1
$250.25
$149.40
$250.25
$149.40
$250.25
$149.40
IP Soft Console O lions
OSPC CONNECT EXTL DATABASE 5USER LIC
OSPC CALENDAR ABSENCE 5USER LIC
OSPC ABSENCE ASSIST EXCH 5USER LIC
OSPC ABSENCE WEB TOOL SUSER LIC
OSPC 3RD PARTY BLAMP GENERAL LIC
OSPC 3RD PARTY BLAMP 200STA LIC
OSPC RFA ACTIVATION CODE NEW INSTALL
214374
214375
214376
214377
214378
214379
214623
1
1
1
1
3
3
1
$894.00
$894.00
$894.00
$1,470.00
$18.00
$1,872.00
$0.00
$894.00
$884.00
$694.00
$1,470.00
$18.00
$1,872.00
$0.00
$894.00
$89400
$894.00
$1,470.00
$18.00
$1,872.00
$0.00
- - 1 time First Yea Annual -Starting
-. ~ ~ ~;
~ ~ ~ ~ ~ - ~ 24A Uplift Year 2
7x24 Full Coverage (5vntch & Sets) TBD TBD ESTIMATED -Need to Add UP
SuppoR and Quanttfes Adjustment
8x5 Full Coverage (Switch & Sets) TBD ESTIMATED -Need to Add UP
Support and Quantities Adjustment
.t
~~
Ted'nology Solutions
"Your IP Communications -Convergence Partner"
Proposal and SOW for
Orange County, North Carolina
seat°`'
'~i
Enterprise Telephony Project
Release Date: July 23, 2009
ct
Table of Contents
1 PROJECT OVERVIEW ................................................................................................................................. -1 -
1.1 OVERVIEW ................................................................................................................................................. - 1 -
1.2 LOCATIONS INVOLVED .............................................................................................................................. - 1 -
1.2.1 Location l -Office Core -Hillsborough, North Carolina ............................................................. - 1 -
1.2.2 Location 2 -Library -Hillsborough, North Carolina .................................................................... - 1 -
I.2.3 .Location 3 -Hillsborough Commons -Hillsborough, North Carolina ......................................... - 2 -
1.2.4 Location 4 -Link -Hillsborough, North Carolina ......................................................................... - 2 -
1.2.5 Location S -Elections -Hillsborough, North Carolina ................................................................. - 2 -
I.2.6 Location 6 - Whitted -Hillsborough, North Carolina ................................................................... - 2 -
1.2.7 Location 7 -Carr -Hillsborough, North Carolina ......................................................................... - 2 -
I.2.8 Location 8 - CO5C -Hillsborough, North Carolina ...................................................................... - 3 -
1.2.9 Location 9 -Sawyer -Hillsborough, North Carolina .................................................................... - 3 -
I.2.10 Location ID -OPT PW -Hillsborough, North Carolina ................................................................ - 3 -
1.2.11 Location 11 - CS Annex -Hillsborough, North Carolina .............................................................. - 3 -
1.2.12 Location l2 -Gateway -Hillsborough, North Carolina ................................................................ - 3 -
1.2.13 Location l3 -Jail -Hillsborough, North Carolina ........................................................................ - 4 -
1.2.14 Location l4-Justice -Hillsborough, North Carolina ..................:................................................ - 4 -
I.2.15 Location 15 -Purchasing -Hillsborough, North Carolina ........................................................... - 4 -
2 PROJECT MANAGEMENT .......................................................................................................................... . 4 -
2.1 RTS SINGLE POINT OFCONTACT ............................................................................................................... - 4 -
2.2 CU STOMER SINGLE POINT OF CONTACT .................................................................................................... - 5 -
2.2.1 Permits and Licenses ....................................................................................................................... - 5 -
2.2.2 Secured Storage Area artd Receiving Equipment ........................................................................... - 5 -
2.2.3 Third Party Vendor Equipment ....................................................................................................... - 5 -
2.2.4 Site Access ........................................................................................................................................ - S -
2.2.5 Unencumbered Access ..................................................................................................................... - 5 -
2.2.6 Run Sheet ......................................................................................................................................... - S -
2.2.7 INADS Lines .................................................................................................................................... - 6 -
3 CHANGE CONTROL PROCEDURE .......................................................................................................... . 6 -
4 STANDARD SERVICE HOURS .................................................................................................................. . 6 -
5 DESCRIPTION OF DELIVERABLES ......................................................................................................... . 7 -
S.1 PR EPARATION ............................................................................................................................................ - ~ -
S.l.l Pre-Implementation Design Conference ......................................................................................... - 7 -
5.1.2 Site Survey (For Servers, Gateways, Messaging, Platform Migrations and Hardware /Software
Upgrades) ......................................................................................................................................................... - 7 -
5.1.3 Customer IT Cable Infrastructure .................................................................................................. - 7 -
5.1.4 Network Assessment ......................................................................................................................... - 8 -
5.1.5 Site Readiness Decision ................................................................................................................... - 8 -
5.2 PRE-INSTALLATION ................................................................................................................................... - 8 -
5.2.1 Existing Product -Firmware Updating ........................................................................................... - 8 -
5.2.2 IP Addresses and Current System Information .............................................................................. - 8 -
5.2.3 Registration and Staging ................................................................................................................. - 9 -
5.3 PRODUCT PREPARATION ............................................................................................................................ - 9 -
5.3.1 Hardware Installation ...................................................................................................................... - 9 -
5.3.2 System Software and Network Translations ................................................................................... - 9 -
5.3.3 Software Programming for IP Interface Boards .......................................................................... - 10 -
5.3.4 Network Region Design Implementation ...................................................................................... - 10 -
S.4 KNOWLEDGE TRANSFER .......................................................................................................................... - lO -
5.4.1 End Users ...................................................................................... ................................................. . 10 -
- 11 -
5.4.2 Administrator ................................................................................ .................................................
....... - 11 -
5 DEPLOYMENT .........................................................................................
5 ..........................................
.
5.5.1 Cutover .......................................................................................... .................................................- 11 -
5.5.2 First Day of Business .................................................................... ................................................. - 12 -
5.6 SOLUTION ASSURANCE .......................................................................... .................................................. - 12 -
6 RTS AND CUSTOMER -OBLIGATIONS AND CURES ...................... .................................................. . 12 -
-12-
6.1 RTS ....................................................................................................... ..................................................
6.2 CUSTOMER ............................................................................................ .................................................. - 13 -
7 FEES AND PAYMENT .............................................................................. .................................................. . 13 -
8 TERMS AND CONDITIONS SPECIFIC TO THIS SOW ...................... .................................................. . 13 -
9 ACKNOWLEDGEMENT AND ACCEPTANCE ...................................... .................................................. . 14 -
- 14 -
9.1 ACKNOWLEDGEMENT ............................................................................ ..................................................
- 14 -
9.2 ACCEPTANCE ......................................................................................... ..................................................
EXHIBIT A ........................................................................................................... .................................................. . 15 -
EXHIBIT B .......................................................................................................... ................................................... . 16 -
EXHIBIT C .......................................................................................................... ................................................... . 17 -
Executive Overview ..................................................................................... ................................................... - 17 -
"Your IP Communications -Convergence Partner"
~~
Ted~x>lology Solutions
1 Project Overview
1.1 Overview
Orange County, North Carolina (Customer) has requested that Relational Technology Solutions (RTS)
provide a proposal that includes the procurement, staging, and deployment of services. The standard interval
for securing resources to initiate a project is ten (10) Business Days. The following is a brief description of
the services quoted to the Customer. This work will be performed predominately at the Customer's site. There
are seven (7) primary activities that will take place in successfully accomplishing this project:
• Communications Manager 5.X Hardware /Software Installation
• Communication Manager Messaging Installation (Up to 500 Users)
• Contact Center Express Hardware Software and Installation. (CCE Professional Services will be covered
under a separate SOW)
• HP Data Infrastructure Installation /Configuration
• UPS Battery Back-up Hardware and Installation
• Expanded Meet Me Conferencing (up to 50 Users)
• IP Attendant Soft Console (up to 2 users)
Refer to the Executive Overview, "Exhibit C", for a narrative of activities
1.2 Locations Involved
1.2.1 Location 1 -Office
End User Name:
Address:
City:
State/Province/Department:
ZIP/Postal Code:
Country:
Sold To:
Core -Hillsborough, North Carolina
Orange County, North Carolina
135 W Margaret Ln.
Hillsborough
NC
27278
United States of America
5125867
1.2.2 Location 2 -Library -Hillsborough, North Carolina
End User Name: Orange County, North Carolina
Address: 137 W Margaret Ln.
City: Hillsborough
State/Province/Department: NC
ZIP/Postal Code: 27278
Country: United States of America
Sold To: 5125948
-1-
This document is proprietary and confidential to Relational Technology Solutions.
Unauthorized distribution is prohibited.
"Your IP Communications -Convergence Partner"
~~~~
Technology Solutions
1.2.3 Location 3 -Hillsborough Commons -Hillsborough, North Carolina
End User Name:
Address:
City:
State/Province/Department:
ZIP/Postal Code:
Country:
Sold To:
Orange County, North Carolina
113 Mayo Street
Hillsborough
NC
27278
United States of America
5125946
1.2.4 Location 4 -Link -Hillsborough, North Carolina
End User Name: Orange County, North Carolina
Address: 200 South Cameron St
City: Hillsborough
State/Province/Department: NC
ZIP/Postal Code: 27278
Country: United States of America
Sold To: 5125945
1.2.5 Location 5 -Elections -Hillsborough, North Carolina
End User Name: Orange County, North Carolina
Address: 208 South Cameron St
City: Hillsborough
State/Province/Department:
ZIP/Postal Code:
Country:
Sold To:
NC
27278
United States of America
5125944
1.2.6 Location 6 - Whitted -Hillsborough, North Carolina
End User Name:
Address:
City:
State/Province/Department:
ZIP/Postal Code:
Country:
Sold To:
Orange County, North Carolina
300 W Tryon St.
Hillsborough
NC
27278
United States of America
5125943
1.2.7 Location 7 -Carr -Hillsborough, North Carolina
End User Name: Orange County, North Carolina
Address: 306 Revere Rd.
City: Hillsborough
State/Province/Department: NC
ZIP/Postal Code: 27278
Country: United States of America
Sold To: 5125942
-2-
This document is proprietary and confidential to Relational Technology Solutions.
Unauthorized distribution is prohibited.
~~
Tec~nolOgy SOk,ItiOnS
"Your IP Communications -Convergence Partner"
1.2.8 Location 8 - COSC -Hillsborough, North Carolina
End User Name: Orange County, North Carolina
Address: 103 Meadowlands Dr.
City: Hillsborough
State/Province/Department: NC
ZIP/Postal Code: 27278
Country: United States of America
Sold To: 5125941
1.2.9 Location 9 -Sawyer -Hillsborough, North Carolina
End User Name: Orange County, North Carolina
Address: 110 N Churton St.
City: Hillsborough
State/Province/Department: NC
ZIP/Postal Code: 27278
Country: United States of America
Sold To: 5125934
1.2.10 Location 10 -OPT PW -Hillsborough, North Carolina
End User Name: Orange County, North Carolina
Address: 600 Hwy 86 N.
City: Hillsborough
State/Province/Department: NC
ZIP/Postal Code: 27278
Country: United States of America
Sold To: 5125940
1.2.11 Location 11 - CS Annex -Hillsborough, North Carolina
End User Name: Orange County, North Carolina
Address: 110 E King St.
City: Hillsborough
State/Province/Department: NC
ZIP/Postal Code: 27278
Country: United States of America
Sold To: 5125939
1.2.12 Location 12 -Gateway -Hillsborough, North Carolina
End User Name: Orange County, North Carolina
Address: 228 S Churton St.
City: Hillsborough
State/Province/Department: NC
ZIP/Postal Code: 27278
Country: United States of America
Sold To: 5125938
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1.2.13 Location 13 -Jail -Hillsborough, North Carolina
End User Name: Orange County, North Carolina
Address: 110 N Churton St.
City: Hillsborough
State/Province/Department: NC
ZIP/Postal Code: 27278
Country: United States of America
Sold To: 5125934
1.2.14 Location 14 -Justice -Hillsborough, North Carolina
End User Name: Orange County, North Carolina
Address: 110 N Churton St.
City: Hillsborough
State/Province/Department: NC
ZIP/Postal Code: 27278
Country: United States of America
Sold To: 5125934
1.2.15 Location 15 -Purchasing -Hillsborough, North Carolina
End User Name: Orange County, North Carolina
Address: 129 E King St.
City: Hillsborough
State/Province/Department: NC
ZIP/Postal Code: 27278
Country: United States of America
Sold To: 5125937
2 Project Management
2.1 RTS Single Point of Contact
RTS will designate an RTS Single Point of Contact (RTS-SPOC), responsible for overseeing the project and
all issues related to system implementation The RTS- SPOC will direct the implementation process to support
installation and the scheduled in-service date.
The RTS-SPOC will:
• Maintain contact information for install team
• Create and maintain project plan and milestone schedule.
• Provide environmental specifications to Customer.
• Coordinate equipment delivery and inventory management.
• Manage change request process.
• Schedule resources.
• Conduct routine project status meetings.
• Conduct project closure meeting.
The RTS-SPOC will be provided as a remote resource.
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2.2 Customer Single Point of Contact
"Your IP Communications -Convergence Partner"
The Customer will designate a Customer Single Point of Contact (C-SPOC) for RTS. The C-SPOC will have a
thorough understanding of the Customer's business requirements and technical environment, and will be
authorized to make binding decisions on the Customer's behalf. The RTS-SPOC will work with the C-SPOC
to assure a successful project implementation. The customer is responsible for the following:
2.2.1 Permits and Licenses
As may be required by Federal, State, or Local Government regulations, obtains all necessary permits and/or
licenses required prior to installation of equipment. Unless otherwise specified in this Scope of Work, these
costs are the Customer's responsibility.
2.2.2 Secured Storage Area and Receiving Equipment
The Customer is responsible for:
• Accepting receipt of the new equipment.
• Assuring the packages received are in good condition, except as noted.
• Assuring a secured location for storage and assembly of the equipment before the identified "Material-
On-Job" date is reached.
2.2.3 Third Party Vendor Equipment
For Third Party Vendor(s) not identified in this Scope of Work, the Customer is responsible to:
• Verify and arrange for installation of equipment provided by third-party vendors, including connectivity.
• Ensure the performance of services provided by third-party vendors, if applicable.
2.2.4 Site Access
To assure a successful and timely installation, the Customer will provide access to the Technician, with escort
if required, to all system locations. This access will be provided, up to 7 days a week, 24 hours per day, per
the discretion of the Project Manager, and includes, but not exclusive to:
• The server room and satellite closets.
• Local Exchange Carrier's (LEC) and Inter-Exchange Carrier's (IXC) demarcation.
• All locations with user equipment (i.e. telephones).
2.2.5 Unencumbered Access
The Customer is responsible for taking all necessary steps to assure unencumbered access (i.e. move
obstructions) to wall and floorjacks for the purpose of installing new sets.
2.2.6 Run Sheet
The Customer is responsible for:
• Providing a run sheet for performing connection work at the Main Distribution Field (MDF).
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• Connections in Intermediate Distribution Fields (e.g., wire closets with vertical riser cable or horizontal tie
cable, or campus inter-building "black" cable or fiber optic cable) unless otherwise identified in this
document.
2.2.7 INADS Lines
Assure that a 7x24 dedicated loop-start Central Office (CO) remote-access line is installed and operational no
later than the date on which RTS begins work, to the server's Initialization and Administration System
(INADS). An additional line is required for each additional system (i.e. Voice Mail, Call Management System,
Basic Call Management System PC, Multi-Application Platform for Communication Manager, etc.). If the
Customer has Direct Inward Dial (DID) service, these additional lines may be DID stations.
3 Change Control Procedure
A mutually agreed upon "Freeze Date" between the Customer and RTS will be established. The "Freeze
Date establishes a stopping point for normal customer change activity. After the "Freeze Date," any required
customer changes will need to be routed through the C-SPOC, and will need to obtain authorization from the
RTS-SPOC before execution.
RTS will respond promptly to Customer's change requests. Change requests to the project will be accepted
by RTS only if the work can be completed by the In-Service Date. If there are change requests that cannot be
processed by the In-Service date, or changes that are outside the original Scope of Work as defined in this
document, then these changes will be processed as stand alone transactions or as part of a future project,
and will be billable to the customer. Changes will be valid only where agreed in writing and signed by both
parties. Changes may result in additional charges.
4 Standard Service Hours
Unless otherwise specified in this Scope of Work, pricing is based on the assumption that Services will be
performed between 8:00 AM and 5:00 PM local site time, Monday-Friday, excluding RTS-designated holidays
("Standard Service Hours"). Work performed outside Standard Service Hours may be subject to overtime
charges at the following rates:
Straight Time 8:00 AM to 5:00 PM, Monday through Friday.
Time and 1/2 5:00 PM to 8:00 AM, Monday through Friday, and all day Saturday.
Double Time All day Sunday, Monday 12:01 AM to 8:00 AM, and Designated Holidays.
All interruptions of existing service have been figured as "after hours". All other tasks will be performed during
standard business hours.
These provisions also apply for any Time and Material work required that is outside of this Scope of Work, or
Time and Material work that falls under the category of Change Control.
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5 Description of Deliverables
5.1 Preparation
5.1.1 Pre-Implementation Design Conference
"Your IP Communications -Convergence Partner"
RTS will remotely conduct apre-implementation design conference call to:
• Review Customer's technical environment and confirm its compatibility with the associated application.
• Review implementation schedule.
• Verify that system(s) is/are registered.
^ Verify that all other implementation prerequisites have been met.
5.1.2 Site Survey (For Servers, Gateways, Messaging, Platform Migrations and Hardware /
Software Upgrades)
RTS will work with Customer's project coordinator to:
• Identify site survey locales.
• Determine the need and extent of the Site Survey(s).
Site survey(s) will be completed, as needed, prior to hardware delivery. Site survey(s) will be performed
remotely unless otherwise stated. Site survey activities may include:
• Inspecting equipment room (on-site or via digital pictures).
• Inspecting existing equipment configurations (via remote access or Customer provided reports).
• Verifying power requirements.
• Checking other environmental specifications.
5.1.3 Customer IT Cable Infrastructure
The Customer is responsible for assuring that the existing IT Infrastructure will meet the requirements of this
project:
• Assuring that all telephone and data jacks have ID numbers that correlate to ID numbers on the Main
Distribution Frame (MDF), any involved Intermediate Distribution Frame(s) (IDF), and that the Network
DMARC points can be connected to RTS' equipment with the provided cables.
• Repair, replacement, tagging, or demarc extension, as may be required to fulfill the requirements of the
project.
If the RTS-assigned Field Engineer determines that the required wiring work will delay system cutover, the
Customer may:
• Proceed with a partial installation, with completion of the installation once repairs to the IT Wire
Infrastructure are completed.
• Reschedule installation for a later date.
Note: Delayed and rescheduled work will be subject to the RTS then-current Time & Materials rate.
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5.1.4 Network Assessment
A Voice Readiness Discovery is not included as part of this project. The Customer will either sign an Avaya
Network Assessment Waiver, or will secure a network assessment to document the readiness of the network
to support the proposed solution.
RTS will use the previous Embarq Network Assessments as a baseline. (See "Statement of Network
Performance Responsibility" in Exhibit C) for details. Orange County will be required to sign the Network
Assessment Waiver form to move forward with Avaya Maintenance Support. This waiver confirms that the
Orange County Network meets minimum compatibility standards.
5.1.5 Site Readiness Decision
NOTE: Customer will receive a list of deficiencies, if any, and will be informed of the RTS site-readiness
decision (go/no go).
5.2 Pre-Installation
5.2.1 Existing Product -Firmware Updating
For re-used existing equipment, RTS will perform a Firmware Vintage Discovery:
^ Any cards requiring updating or replacement will be identified.
^ Unless otherwise stated in this Scope of Work, the Customer is responsible for assuring that all cards are
current on their firmware updates.
^ When updates are required, and RTS has been retained to perform the updates:
• Where possible, firmware updates will be performed in a no-disruptive manner.
• All no-disruptive updates will be performed during business hours..
• -All disruptive updates will be performed out-of-hours, on a schedule coordinated with the C-
SPOC.
• A final report showing firmware of all cards will be generated
5.2.2 IP Addresses and Current System Information
RTS and the Customer will jointly perform the following:
^ All IP Addresses for all equipment involved in the project will be identified by the Customer.
^ The Customer and RTS will review the report identifying all IP Addresses for all equipment involved in
the project, and will jointly agree to its acceptance.
^ The Customer will provide RTS with the new IP Address information for all equipment associated with
this project, including, but not limited to, IP Address, Subnet Mask, Default Gateway, VLAN, and DNS.
^ The customer will provide network diagrams to assist RTS Programmers and Engineers in determining
all required TCP/IP addresses.
^ The Customer will be responsible for making all required changes to their Ethernet network equipment.
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• In a coordinated effort, RTS will apply the agreed upon IP information to the equipment involved in this
project, specific to the IP Address, Subnet Mask, Default Gateway, VLAN, and DNS, provided by the
customer.
• All equipment will be tested for connectivity, and any connectivity issues will be identified.
• RTS will work with the customer in the resolution of all connectivity issues, specific to this project. Re-
testing will occur until a satisfactory solution is reached.
• The Customer will provide RTS with information on the existing system's programming, pertinent to this
project.
5.2.3 Registration and Staging
RTS will perform the following
• Pre-Registration of system with Avaya
• Prior to hardware installation, RTS will perform the following activities:
• Inspect equipment for quality and quantity.
• Report any shortages or overages to project coordinator.
• Assemble hardware and firmware components.
• Create and download all necessary Remote Feature Activation (RFA) license(s) and password
file(s) needed for the new implementation /upgrade.
• Install the RFA files on the involved systems.
• Load system and application software, patches, firmware upgrades, system translations and
system configurations.
• Test application, including solution components, component integration and call processing.
5.3 Product Preparation
5.3.1 Hardware Installation
The RTS-assigned Field Engineer will:
• Unpack, inspect and inventory hardware.
• Install hardware and connect all adjuncts to Communication Manager Server, if applicable.
• Install software and firmware upgrades, if applicable.
• Observe units upon power-up and verify successful completion of self-test diagnostics.
5.3.2 System Software and Network Translations
RTS will:
• Activate Customer's dial plan, based on system requirements.
• Program system Software and Network Translations (SNT's) for Customer.
• This task includes:
• One ARS table to coincide with COR
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• ARS dialed strings, including:
o Emergency: three dialed digits (for example, 911)
o Local: 2 to 10 dialed digits (for example, 2xx-xxxx or 2xx-xxx-xxxx)
o Long distance: 11 dialed digits (for example, 1+xxx-xxx-xxxx)
o International: maximum of 18 dialed digits
Note: Any changes requested by Customer after the software download may result in additional charges.
5.3.3 Software Programming for IP Interface Boards
RTS will:
^ Input the translations for the IP interface board configuration, into the server. The IP interface board
configuration will require matching settings on the Ethemet switch in which the boards terminate.
^ Make the physical connection to Customer's LAN and program the IP address provided by Customer,
once the corresponding settings have been verified by Customer on the terminating Ethernet switch.
• Provide feature access codes to Customer. Customer will be able to access switch administration via the
administrator's PC.
5.3.4 Network Region Design Implementation
RTS will implement, test and validate the network region design based on the following Customer
requirements:
• Available bandwidth between regions
^ Estimated call volumes between regions
• QoS policy, as defined by Customer
• Failover/DR practices and policies
^ Complete IP address scheme provided by Customer
^ VLAN settings
^ Port speed/duplex settings
Although the network region configuration will be defined at the Communication Manager server, it will affect
all IP phones, gateways and devices that register to the Communication Manager server.
5.4 Knowledge Transfer
5.4.1 End Users
Instructor Led Knowledge Transfer for End Users:
• Instructor-led classes are conducted Monday through Friday, 8:00 am to 5:00 pm local time, excluding,
designated holidays. Class time is available for a minimum of four hours. Additional training is available
in four-hour blocks. Multiple trips will constitute multiple blocks of hours.
• The Customer's End Users will be familiarized on the following, as applicable to the installed equipment
and the outlined Statement of Work: Set Volume Control, Set Speakerphone, Answer a Call, Make a
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Call, Hold a Call, Transfer a Call, Conference a Call, Drop a Conference Call, Send Calls, Speed Dial
programming & Use, Access Voice Mail, Configure the Voice Mailbox, and Get Voice Mail Messages.
Duration varies, based on system type, but should not last more than one (1) hour. Class size is limited
to fifteen (15).
RTS and Orange County will work together to set up the training room(s) RTS will be using the phones
that are ordered as a part of the project for training? The final installed locations will received formal
training prior to their installation date to avoid running out of training phones.
• Additional, site specific training, if needed. (Training will be conducted in accordance with the formal RFP
response)
5.4.2 Administrator
Instructor Led Knowledge Transfer for the Administrator:
^ Instructor-led classes are conducted Monday through Friday, 8:00 am to 5:00 pm local time, excluding,
designated holidays. Class time is available for a minimum of four hours. Additional training is available
in four-hour blocks. Multiple trips will constitute multiple blocks of hours.
• The Customer's Administrator(s) will be trained on the following, as applicable to the installed equipment
and the outlined Statement of Work: Access the System(s); Change User Configurations specific to
Name, Location, Permissions, and Passwords; Lists information specific to Stations, Mailboxes,
Permissions, Trunks, Call Routes, and Facilities Utilization. It is anticipated that this will take eight (8)
hours, and is limited to three (3) seats. Additional charges will apply if additional seats are desired.
Application knowledge transfer (example - Avaya Site Administration), unless otherwise stated in the
Statement of Work, is considered billable, and additional charges will apply.
5.5 Deployment
5.5.1 Cutover
In general:
• Cutover is the activation of network dial tone. Cutover activities consist of turning down the old system (if
appropriate) and activating the new system (i.e. cutting over the old facilities from switch to switch). Any
non-Cutover activities (e.g. station installation, software translations, testing T1s, etc.) will incur
incremental charges if performed outside of business day hours, unless otherwise specified in this
document.
• Non-disruptive Cutover activities will be completed between 8:00 am and 5:00 pm, local time; Monday
through Friday, excluding RTS designated holidays. Any work performed Out of Hours, and not been
previously identified in this Scope of Work as Out of Hours work (5:00 pm and 8:00 am Monday through
Friday, and/or all day Saturday, Sunday, and designated holidays) will incur incremental premium
charges.
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Specific to this Scope of Work, the following actions will occur as part of the cutover process:
^ Cutover will occur at a time mutually agreed upon time by the Customer and RTS.
• Disruptive cutover activities will be performed after hours.
• , RTS will assure health of all hardware and services involved in the Scope of Work before commencing
work, identifying and recording all alarms and errors. If any alarms and/or errors exist, a "go / no go"
termination will be made.
• Non-disruptive tasks shall be performed during business hours, unless specifically stated otherwise in
this document.
• On Site Technician connects ports to distribution system.
• On Site Technician connects ports to Local Exchange Carrier (LEC) and the Inter-Exchange (IXC)
Trunks
• On Site Technician places & initializes Phones
• On Site Technician makes test calls, intra-system, inter-system, and to the Public Switched Telephone
Network (PSTN)
^ Test "9, 911" and "911"
^ Status the health of the system and resolve or account for any errors or alarms that exist on the system,
to the satisfaction of the Customer.
• Installation is considered complete.
5.5.2 First Day of Business
RTS will:
^ Provide an on-site Technician to resolve any physical problems resulting from this project. Activities are
performed during business hours, Monday through Friday; excluding designated holidays. The staffing
period for this resource is 8 hours.
^ Perform Final Registration with Avaya
5.6 Solution Assurance
After installation is complete, the installed system will be tested with the Customer present. If the system is
installed in good working order, In accordance with the applicable documentation, the system will be deemed
In-Service, and the Customer will sign RTS' Acceptance Document. After the In-Service date, service work is
warranted for a period of 30 calendar days.
6 RTS and Customer -Obligations and Cures
6.1 RTS
RTS warrants that the Services will materially conform to the specifications set forth in this SOW upon
completion thereof. If RTS fails to provide the Services as warranted and Customer notifies RTS of such non-
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conformance in writing within ten (10) days from the date RTS completes the Services, then RTS will, at its
option, either (i) re-perform the Services at no additional charge to Customer, or (ii) refund the portion of the
fees paid by Customer for the affected Services. This remedy will be Customer's sole and exclusive remedy
and in lieu of any other rights or remedies Customer may have against RTS with respect to the non-
conformance of the Services. If Customer does not notify RTS of any material non-conformity within the ten
(10) day period, Customer will be deemed to have accepted the Services.
6.2 Customer
If the Customer fails to meet its cooperation obligations under this SOW or as otherwise provided in the
Customer's commercial agreement with RTS, RTS may delay or suspend its delivery of Products or
performance of Services relating to Customer's failure and charge Customer for resulting reasonable out-of-
pocket expenses. If the failure continues for thirty (30) days following RTS's written request to Customer to
meet these obligations, in addition to the remedies above RTS may treat the order as if Customer cancelled
the order after delivery. Costs incurred by RTS due to non-performance by Customer or Customer's
vendor(s) may result in additional charges, which RTS will identify in writing for Customer.
7 Fees and Payment
The fees for performing Services described in this SOW will be payable as set forth in RTS Sales Order
Quote number ORD-22047-XWW7HF.
8 Terms and Conditions Specific to this SOW
This Scope of Work ("SOW") is entered into as of July 23, 2009 (the "Effective Date") by and between Orange
County, North Carolina (Customer) and Relational Technology Services, Inc. dba Relational Technology
Solutions ("RTS"), for the services described herein (the "Services"). This SOW is issued pursuant to the
Master Sales and Professional Services Agreement dated June 3, 2009 ("Master Agreement") and/or the
RTS sales quote number ORD-22047-XWW7HF ("Quote"), between RTS and Customer and the terms and
conditions of such Master Agreement and/or Quote are hereby incorporated. In the event of a conflict
between this SOW, the Quote, and the Master Agreement, the order of precedence will be (1) the Master
Agreement, (2) the Quote, and (3) the SOW.
The information in this SOW shall be considered confidential, protected and trade secret material not to be
disclosed outside of RTS or Customer and shall not be duplicated, used or disclosed in whole or in part for
any purpose other than to evaluate the work to be performed by RTS.
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9 Acknowledgement and Acceptance
9.1 Acknowledgement
This Scope of Work has been prepared by:
Name: Dennis Husmann
Title: Quality Assurance Manager
Date: July 16, 2009
I, Daniel Dunn as the assigned Relational Technology Solutions Account Manager, have reviewed this Scope
of Wor a att to its accur cy.
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(Signature) (Date)
9.2 Acceptance
Customer agree e~ o is doc ent.
~~ ~~
By:
(Signature) (Date)
Name: U ~.C.~~ "~` u w"~'
Title: ~~,~. ~ ~v ~~-
This instrument s been approved as to legal form and sufficiency.
unty Attor ey
his instrument has been approved as to technical content.
aNY1
Departure irec sr
This instru nt has been pre-audited in the manner required by the Local Government Budget and Fiscal
Control
FIN F ER
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EXHIBIT A
Certificate of Project Completion
to Scope of Work dated July 6, 2009
for ENTERPRISE TELEPHONY UPGRADE PROJECT
Customer Name:
Customer Address:
Work location(s):
Customer Sold to:
System Type:
nonncauon or Acceptance:
• RTS hereby certifies that the Services have been completed and tested and found to be
operational in conformance with specifications set forth in the Scope of Work.
• All RTS warranties commence as of the above In-Service Date.
• Customer certifies that the Services described in the Scope of Work have been completed for the
location(s) specified above, tested and inspected by Customer, found to be in good order in
conformance with the specifications set forth in the Scope of Work, and are accepted by
Customer as of the In-Service Date.
• Customer a rees to submit a ment based on terms of invoices received from RTS.
Accepted and Agreed:
SAMPLE ONLY
RTS Authorized Representative
NOT FOR EXECUTION
Print Name
Title
Date
In-Service Date:
SAMPLE ONLY
Customer Authorized Representative
NOT FOR EXECUTION
Print Name
Title
Date
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EXHIBIT B
~IGTWnRK ACCF~CMFNT WAIVER FORM
Customer Name,
Customer Site Address
Date Submitted
Type of Exception
d One Time Network
~ Blanket Network Assessment
~
Requeste Assessment Exception Exception for Customer
Name of C-SPOC Name:
submitting Request Phone Number:
Email:
Name of RTS-SPOC Name:
Phone Number:
Email:
Provide Brief. Descri tion of Pro osed Solutions.
Provide Brief Descri tion of Rational for Exce tion: ,
Check Exce tion
Customer refuses to complete a Network Assessment confirming their Network meets minimum
^ com atibilit standards.
Customer refuses to provide a Network Topology Map providing details on the actual hardware in
^ the network and connection dia rams.
Customer refuses to provide a Network Design outlining where and how endpoints and servers are
^ connected. The Network Design identifies the type of trunking used between locations and /or
between locations and the ublic network.
Customer has performed network readiness assessment but refuses to perform remediation tasks
^ identified.
Customer purchased network readiness assessment but will not allow RTS to perform assessment
^ prior to VOIP implementation. Approval of this type of exception requires a change management
event to on final SOW.
Ple ase answer the follows uestions to facilitate exce tion rocessin .
1. Is Customer migrating to a converged environment that will have Yes^ No^
multiple applications transversing across it other than voice? Will there
be multi le locations involved in this o ortunit ?
2. Is Customer first time de to in Voice over IP Tele hon ? Yes^ No^
3. Is Customer network adequately equipped to support Voice over IP Yes^ No^
Tele hon ,etc., OoS ca able, VLANS ca able?
4. Does Customer have the capabilities to generate Delay, Packet Loss and Yes^ No^
Jitter statistics?
5. Is this a new infrastructure? Yes^ No^
6. Does Customer have successful experience deploying IP telephony in Yes^ No^
ast?
By executing this network assessment waiver, Customer will be responsible to ensure their network meets the
minimum requirements as outlined in the "Avaya IP Voice Quality Network Requirement" white paper. If the
waiver is approved by RTS, an authorized representative of RTS will countersign this form. If the waiver is
denied, a change order is required to add the network assessment specifications and associated costs to the
Sco a of Work.
Customer Si nature: Date:
A royal/ Denial
Waiver A roved: ^ Waiver. Denied: ^
Authorized B
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EXHIBIT C
Executive Overview
The following is a brief description of the services to be quoted to Orange County on quote number ORD-
22047-XWW7HF. This work will be largely performed on-site of, ORANGE COUNTY Government at various
sites in Hillsborough, North Carolina.
RTS will provide labor and project management for the implementation of new Power Over Ethernet (PoE)
HP Data equipment and a new Avaya Communication Manager voice system. RTS will not be required to
provide any materials (rack hardware, patch cables, etc.) for this project.
HP Data Equipment Upgrade
RTS Communications (RTS) will bench prepare and install thirty-nine (39) Hewlett-Packard (HP) Ethernet
switches as designed in existing ORANGE COUNTY offices and the newly constructed "Office Building".
Switches will replace existing Cisco equipment which will be removed from the facilities and returned to a
COUNTY provided central depot in Hillsborough.
This new infrastructure will be configured to work with existing COUNTY HP Ethernet switches, routing
equipment and the new Avaya Communication Manager IP Voice system (via the implementation of a new
"Voice" vlan). RTS will consult on the layout, design, location, and IP schema for this portion of the project,
but those specifications will ultimately be the decision of ORANGE COUNTY management.
Any non-standard connections or configurations will be the responsibility of ORANGE COUNTY.
CM5 Hardware /Software Upgrade
RTS will install and configure the Avaya Communication Manager (ACM) S8500/S8300 Media Servers, and
G450 and G430 Media Gateways at ORANGE COUNTY facilities to provide a redundant voice system.
Three (3) DS1 interfaces will be installed and configured with the customer's telecom vendor. Additionally,
RTS will work with the COUNTY's current vendor to network existing voice equipment via two PRI circuits
providing "tie-line" connectivity between the existing Nortel 61C and the new Avaya CM system.
RTS will remove existing Nortel telephones as each site is converted to the ACM voice system. Also, RTS
will provide labor to remove the Nortel Option 61 C at the completion of the project. RTS will be responsible
for the proper disposal of the existing systems and station equipment. RTS will not reprogram existing Nortel
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Unauthorized distribution is prohibited.
"Your IP Communications -Convergence Partner"
~~~
Tec~nobgy Sok~tions
equipment during the transition. (Customer agreed to assist with disposing the equipment if we choose to
donate it after the installation).
ORANGE COUNTY "cutover" to the new system will be accomplished with a phased approach by physical
location. The "cutovers" will be accomplished afterhours by the COUNTY's existing telecom provider and
RTS will only provide testing and support of these cuts. Coordination of the movement of the existing DID's
to the new Avaya connected PRI's will be the responsibility of ORANGE COUNTY.
ORANGE COUNTY is responsible for providing atl cabling for these task and insuring that feature capabilities
of the new hardware support the capabilities needed by ORANGE COUNTY (COUNTY). RTS will also
provide labor for the installation of the Contact Center Express server(s) (CCE).
RTS will install Avaya Soft Console for operator console use on two (2) ORANGE COUNTY provided PC's.
RTS will install all required RFA licenses for the described products as well as final product registration with
Avaya Global Services for the purposes of warranty and ongoing maintenance support.
RTS will provide a standard CDR link via an Ethernet IP connection for the purposes of connecting to the
COUNTY'S INFOTEX Call Accounting System. The COUNTY will be responsible for providing compatible
call accounting hardware and software for this purpose.
RTS will provide administrator training to COUNTY staff members for the basic ongoing operation of the ACM
system.
ORANGE COUNTY will provide labor to set and test new IP telephone sets at all sites as indicated below.
RTS will provide technical training and coordination to assist in the installation of IP telephone sets. RTS will
be responsible for the installation of all TDM (analog and digital) telephone sets.
Customer Installed IP Phones will be based on the following understanding:
• Customer will add station in Avaya Communication Manager (ACM) software. This assigns the extension
number, phone features, and restrictions.
• Customer will provide all logistics to locate telephone set to the installation location, remove packaging,
assemble, place, properly connect, and acquire new firmware, login, and test the IP station.
• Customer will print, cut, and place phone label (if needed).
• Customer will provide all troubleshooting and any reconfigurations needed for individual stations.
• RTS will provide initial training required to accomplish these tasks, assist in the first installation.
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Unauthorized distribution is prohibited.
~~~~~
Technology Sok~#iorws
CMM Voice Mail
"Your IP Communications -Convergence Partner"
ORANGE COUNTY's voice mail will be replaced by an Avaya Communication Manager Messaging (CMM).
RTS will provide integration with the upgraded Communication Manager platform. RTS will install a new user
mailbox account as required. RTS will also configure any automated attendants to be needed by the
COUNTY departments. RTS will provide administration training to COUNTY staff members as a part of this
implementation.
Site-by-Site Details (Voice Implementation)
Phase fA - Purchasin~• RTS will install a G430 gateway and 1 UPS. This gateway will be the single point of
integration with the COUNTY'S existing Nortel Option 61 C. The integration will be configured as two (2) PRI
"tie-lines" designed to carry inter-system traffic as needed during the phased voice transition.
Phase 1B-OfnceBui~ing.• RTS will install a S8510/G450 CM 5.X with 716 Station RTU. One (1) AES Server
for integration to two (2) Contact Center Express Servers. One UPS back-up system will also be installed at
this location to support all listed Hardware. RTS will implement Communication Manager Messaging (CMM)
on the S8510 server at this site to serve all voice mail needs throughout the County. This location will serve
as the future core of the enterprise. 2 PRI Trunks will be run out of this location once the Nortel at the
purchasing location has been terminated. RTS will install 5 IP End Points and 9 analog at this location.
Orange County will install the remaining 80 IP Endpoints.
Phase2-Library.• RTS will install a G430 gateway and 1 UPS. RTS will install 0 IP End Points and 3 analog
at this location. Orange County will install the remaining 14 IP Endpoints.
Phase 3-Hi//sb~vmugh Commons: RTS will install a S8510 LSP / G450 gateway and 1 UPS. RTS will install
0 IP End Points and 17 analog at this location. Orange County will install the remaining 200 IP Endpoints.
One (1) T1 will also be installed at this location.
Phase 4- Link t.^.ente~ RTS will install a G430 gateway and 1 UPS. RTS will install 40 IP End Points and 4
analog at this location. Orange County will install the remaining 0 IP Endpoints.
Phase ~ E/semis: RTS will install a G430 gateway and 1 UPS. RTS will install 0 IP End Points and 5
analog at this location. Orange County will install the remaining 8 IP Endpoints.
Phase 6- Whified.• RTS will install a S8300LSP/G450 gateway and 1 UPS. RTS will install 93 IP End Points
and 11 analog at this location. Orange County will install the remaining 0 IP Endpoints.
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This document is proprietary and confidential to Relational Technology Solutions.
Unauthorized distribution is prohibited.
"Your IP Communications -Convergence Partner"
Relational
Technology Soka#lot>ls
Phase 7- Cair.• RTS will install a G430 gateway and 1 UPS. RTS will install 34 IP End Points and 4 analog
at this location. Orange County will install the remaining 0 IP Endpoints.
Phase &- COSC.• RTS will install a G430 gateway and 1 UPS. RTS will install 0 IP End Points and 3 analog
at this location. Orange County will install the remaining 7 IP Endpoints.
phase 9- Sawyer RTS will install a G430 gateway and 1 UPS. RTS will install 11 IP End Points and 1
analog at this location. Orange County will install the remaining 0 IP Endpoints.
Phase f0- OPT PW.• RTS will install a G430 gateway and 1 UPS. RTS will install 22 IP End Points and 5
analog at this location. Orange County will install the remaining 0 IP Endpoints.
Phase 11- CS ANNEX.- Location will be connected via Copper through another existing gateway. RTS will
install 0 IP End Points and 11 analog at this location. Orange County will install the remaining 0 IP Endpoints.
Phase 12- Gafeway.• RTS will install a G430 gateway and 1 UPS. RTS will install 63 IP End Points and 6
analog at this location. Orange County will install the remaining 0 IP Endpoints.
Phase 1~Jai/.• RTS will install a G430 gateway and 1 UPS. RTS will install 0 IP End Points and 2 analog at
this location. Orange County will install the remaining 6 IP Endpoints.
Phase 1¢ Justice: RTS will install a G430 gateway and 1 UPS. RTS will install 0 IP End Points and 3
analog at this location. Orange County will install the remaining 39 IP Endpoints.
Adjunct Equipment and Other Services
RTS will provide Project Management of all services described above and will provide coordination between
RTS, ORANGE COUNTY.
RTS will provide end-user training on the ACM voice system telephones and CMM voice mail. RTS will not
provide configuration or training on Call Center adjunct systems (CCE) within this SOW.
Statement of Network Performance Responsibility:
In as much as RTS will be installing and configuring new LAN "edge" equipment that will directly connect all
components of the Avaya Aura voice system, RTS will take responsibility for proper configuration, testing, and
documentation to insure acceptable performance and coverage under Avaya Global Services Maintenance.
For these requirements, reference the Avaya LAN Administration Guide (http://preview.tinyurl.com/nt993g).
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Unauthorized distribution is prohibited.
~~
Tectnology Solutions
"Your IP Communications -Convergence Partner"
Orange County Government shall assume afl responsibility of equipment and vendors not covered under this
contract (e.g., WAN carrier(s) and other infrastructure equipment). This responsibility includes, but is not
limited to, system performance, maintenance, and reliability. While RTS will consult with Orange County and
its other vendors for the purpose of isolating and resolving performance issues, any configuration and/or
equipment changes required will be the responsibility of Orange County Government.
RTS will accommodate changes in the sequence of the different phases with the understanding that all
parties provide ample notice in advance of a change. RTS will indicate in advance if the phase change would
require a change order. Changes to this SOW must be agreed to in writing and signed by both parties.
Changes may result in additional charges.
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This document is proprietary and confidential to Relational Technology Solutions.
Unauthorized distribution is prohibited.
"Your IP Communications -Convergence Partner"
Ted~x'lology So~tior>ws
VERSION ?~ DATE AUTHOR DESCRIPTIONICOMMENTS
1.0 July 23, 2009 Daniel Dunn Initial Draft
1.1 July 23, 2009 Dennis Husmann Change disposal to reflect RFP
1.2 8-5-09 Daniel Dunn Various Changes to the SOW
1.3 8-5-09 D. Ackerman FormaVPDF
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This document is proprietary and confidential to Relational Technology Solutions.
Unauthorized distribution is prohibited.
Et~11r~
Tec~Y SoMxtior~s
Statement of Work
Contact Center Express Implementation
Prepared For:
Orange County, NC
Statement of Work No. ORD-23171-EA2E50 6/23/09-/v-1.0
Relational Technology Solutions "RTS" -Proprietary
1
R~dt10~
TednobgySolutions PROFESSIONAL SERVICES STATEMENT OF WORK
This agreement ("Statement of Work") dated as of May 7, 2009 is entered into between Orange County ("Client")
with an address for purposes of this Statement of Work at 200 South Cameron Street, Hillsborough, NC 27278, and
Relational Technology Services, Inc. d/b/a Relational Technology Solutions ("RTS") having its principal address at
1070 Polaris Parkway, Suite 200, Columbus, OH 43240. This Statement of Work covers only the services
described herein (the "Services"). The information in this Statement of Work will not be disclosed by Client to any
third party and will not be duplicated, used or disclosed in whole or in part for any purpose other than to evaluate
the Services to be performed by RTS.
RTS will provide services to deploy Avaya Contact Center Express (CCE) for voice, email, and chat.
CCE Desktop
The CCE Desktop will be deployed for all contact center agents. The voice channel will be configured to facilitate
handling of inbound voice calls (agent login, state change, wallboard, presence) for 26 workstations. The email and
chat channels will be configured to receive multimedia contact for four workstations.
Email
Contact Center Express will be configured to accept delivery of email items to CCE Users. The CCE Email Media
Store will communicate with Client's Email Server using POPS and SMTP. The Phantom Call feature of Avaya
Communications Manager will deliver the email agent's CCE Desktop. The agent can then process the email
message. The system allows for the Phantom Call to remain during processing keeping reports consistent with
voice calls.
Chat
Contact Center Express includes an ASP-based chat capability which can be installed to Client's Microsoft Internet
Information Server. The CCE Server may host this service for light usage, but will have to be accessible to the
Internet to allow use by customers. Client will need to add a "Chat" button to their external web site which directs to
the address of the IIS server running the Chat service. Customers may then communicate with agents using the
CCE Desktop. Similar to Email routing Chat requests are queued to skills using the Phantom call feature using the
Avaya contact center software for agent selection.
Reports
Contact Center Express offers a catalog of real-time and historical reports via the CCE Reporting application. All
report data is stored in a Microsoft SQL Database.
Contact Center Express includes for no additional charge Microsoft SQL Server 2005 Express edition. This edition
does not include the SQL Reporting development tools to create custom CCE Reports. If Client requires the ability
to create custom reports then SQL 2005 Standard or Enterprise edition must be purchased along with additional
implementation charges.
CCE Server
RTS will install and configure the necessary components on a Windows 2003 server (to be acquired by RTS under
a as a part of quote number ORD-22047-XWW7HF) to support the CCE Desktop client application, voice channel,
and preview contact channel. Server components include:
• License Director
• Application Management Director
• Configuration Server
• XML Server
• Contact Database
• Media Director
• SQL 2005 Express Database
• Web Chat Gateway
Statement of Work No. ORD-23171-EA2E50 6/23!09-/v-1.0
Relational Technology Solutions "RTS" -Proprietary
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Interaction Data Servers for Multimedia, Voice & Presence, and View
Email Media Store
2.1 Fees and Expenses.
Contact Center Express (CCE) Implementation
CCE Desktop (first 10 workstations) $4,834.00
CCE Email $3,076.00
CCE Chat $3,076.00
CCE Standard Reports $3,076.00
CCE Server Install and Configuration on staged hardware and O/S $4,394.00
Services Subtotal $18,456.00
Nine months business-day support following the 90-day warranty period $1,808.00
Travel (Raleigh, NC Area) $1,750.00
Training (See Section 3.2 for Details) $3,000.00
Total $25,014.00
Optional Items
Year two business-day support $2,410.00
2.2 Payment Terms.
• 50% of the total fees upon execution of the Statement of Work; balance upon project completion
• Fees do not include applicable taxes
• Fees quoted for customized application software are based upon RTS current understanding of
Client's applications. Design details will be more fully described in a Solution Design Document. If the
actual design details result in materially different requirements, RTS reserves the right to submit
modified fees for approval prior to commencement of the Services.
• If the Services are placed on hold by Client following the project kick-off meeting, a restart fee of five
percent (5%) of the Software Fees Subtotal will be assessed when the project is re-scheduled and
resumed.
3.1 Project Implementation. Upon execution of this Statement of Work, RTS will schedule akick-off meeting
with Client's personnel to establish project milestones and assign responsibilities. The assigned RTS
project manager will be responsible for scheduling and coordinating milestones with Client personnel. A
Solution Design Document will be mutually developed by RTS and Client based upon the initial kick-off
meeting, and will include, without limitation, the foregoing information, a description of the development
process, development phases, and any additional solution design details. The Solution Design Document
will be signed by both parties prior to commencement of the Services by RTS.
3.2 Installation and Training. RTS will install and configure all server components required by the solution as
well as up to ten (10) workstation implementations of the CCE Desktop.
After RTS completes testing, the application is released to Client for acceptance testing. Client is required
to complete acceptance testing prior to the launch of the application.
RTS will provide four (4) hours of Administrator training. Training covers administration of the application
solution.
Statement of Work No. ORD-23171-EA2E50 6/23/09-/v-1.0
Relational Technology Solutions "RTS" -Proprietary
3
RTS will provide four (4) hours of Developer training. Training covers implementation of any custom
development required by the solution.
RTS will provide up to eight (4) hours of Supervisor training. Training covers operation of the CCE
Desktop, CCE Standard Reports, and the CCE Supervisor applications.
RTS will provide up to sixteen (8) hours of Agent training. Training covers operation of the CCE Desktop
as implemented for Client.
3.3 Post Implementation Warranty and Support.
Initial Warranty Period. RTS warranty for non-modified software begins after application installation and
remains in effect for a period of ninety (90) days. Warranty support is provided during business day hours,
8:30AM to S:OOPM Monday through Friday, excluding RTS observed holidays. For after hours support, an
optional 24-hour warranty upgrade is available at an additional cost.
Warranty Exclusions. RTS warranty will not apply if Client attempts to correct any errors in the software or
alters or modifies any programming code or Deliverables. Client will promptly report any errors in the
operation of the software to RTS and Client agrees not to take any actions that would increase the severity
of the error. Client will use the Deliverables only for its intended purpose and only in the manner intended.
In the event that Client violates any of the requirements of this Section, RTS will have no responsibility to
provide warranty support services, these requirements being express preconditions to the availability of
RTS warranty support hereunder.
Application Support. Upon expiration of the Initial Warranty Period, an annual support contract can be
purchased. Business Day (8:30AM to 5:OOPM, Monday through Friday) and 24 Hour (24 hours, seven days
a week) support contracts are available. For application software, these contracts include required labor.
At the expiration of the Business Day or 24 Hour support contract, or for coverage outside of Business Day
coverage, support will be provided on a Time and Materials basis with no guaranteed response time. The
hourly charge for Time and Materials support during normal business hours is $250.00 per hour. The hourly
Time and Materials charge for after hour's emergencies is two times the normal business hour rate, or
currently, $500.00 per hour.
4.1 RTS will provide the following under this Statement of Work:
• Services to install and configure Contact Center Express components required to implement features
and functions outlined in the Services Overview section of this Statement of Work
4.2 All discoveries, ideas, concepts, theories, improvements, designs, original works of authorship, formulae,
processes, algorithms, inventions, know-how, techniques, compositions of matter and any other information
generated by RTS under this Statement of Work may be based upon RTS proprietary materials, including
all intermediate and partial versions thereof, as well as all documentation, program materials, flowcharts,
notes, outlines and the like that are created in connection therewith (collectively, the "RTS Work Product"),
or Client's proprietary materials, including all intermediate and partial versions thereof, as well as all
documentation, program materials, flowcharts, notes, outlines and the like that are created in connection
therewith (collectively, the "Client Work Product"). The copyright, patent, trademark, trade secret and all
other proprietary rights in the RTS Work Product and any derivative works created from the RTS Work
Product will be the sole and exclusive property of RTS. Such ownership will inure to the benefit of RTS
from the date of the conception, creation or fixation of the RTS Work Product in a tangible medium of
expression, as applicable. To the extent that any RTS Work Product is imbedded in any deliverable, Client
will have anon-exclusive, worldwide, fully paid-up, limited license to use, reproduce, copy and distribute
such RTS Work Product for internal business purposes only. The copyright, patent, trademark, trade secret
and all other proprietary rights in the Client Work Product and any derivative works created from the Client
Work Product, will be the sole and exclusive property of Client. Such ownership will inure to the benefit of
Client from the date of conception, creation or fixation of the Client Work Product in a tangible medium of
expression, as applicable.
Statement of Work No. ORD-23171-EA2E50 6/23/09-/v-1.0
Relational Technology Solutions "RTS" -Proprietary
4
., . ,,
-5~ „~~ ., ._ ~ ~ x~~
5.1 Kick-off Meetin4. A project kick-off meeting will be conducted by RTS and Client at a time and place to be
mutually agreed upon by the parties.
5.2 Commencement Date. Development will commence following the execution by Client and RTS of the
Solution Design Document.
5.3 Estimated Desion Completion Date. The estimated date of completion will be set forth in the Solution
Design Document. Any changes to the scope of Services or the Solution Design may affect the estimated
date of completion. Any revision to the date of completion will be set forth in the Change Request Form.
4'! mid
Solution Design Document - to be mutually developed
Attachment A -Change Request Form
Attachment B -Project Acceptance Form
7 SASS ~ !~ ~. IO.N_~ ~T ~,~~~ { .3' s ~ ';~
The Services to be performed and the fees described in this Statement of Work are based upon the following
assumptions:
• CCE Desktop will not integrate to any Client provided applications (e.g. CRM systems, etc.)
• All workstations are running Windows XP
• Client will provide link to initiate chat session on Client's external web site. Client will either provide IIS
server to host Chat Gateway or provide external route to CCE server for external chat.
• Client Email server supports POP3 and SMTP connection from Contact Center Express Email Media
Store
• Implementation work at the Client's location will occur during the normal work week (M - F excluding
holidays) and will allow for travel by RTS personnel during the work week.
• Avaya AE Services will be configured with the required licensing to accommodate the CCE
implementation. This Statement of Work does not include AES configuration.
• Client is responsible for securing PBX (Communication Manager) programming required by the CCE
implementation. RTS can provide this service under a separate Statement of Work.
• Client will acquire all servers required by the solution (from RTS or another source)
System Requirements:
This RTS Professional Services Statement of Work covers implementation of Avaya Contact Center Express. It is
the Client's responsibility to acquire all necessary components required by the Contact Center Express
implementation. RTS will provide supply quotes for these necessary components as part of a separate Statement
of Work. Following are the System Requirements for Contact Center Express:
Desktop
Hardware: 1.6 GHz Pentium, 512MB of RAM, 50M6 of free hard disk space, DVD drive, graphics card
capable of supporting 1024x768 resolution monitor, mouse or other Windows-compatible pointing device,
and TCP/IP LAN connection.
Software: Either Windows Vista (Enterprise), Windows XP Professional 32-bit SP2/SP3, Application
Enablement Services (AE Services) client software, Microsoft Internet Explorer 6.0 SP1 and Microsoft .Net
Framework 2.0 or 2.0 SP1. VMWare VDI is supported with CCE Desktop.
Server (min 2 required)
A minimum of two servers are required for this implementation: the core server and the data server. The
core server hosts processes such as the license manager, XML server (for event handling), and
Statement of Work No. ORD-23171-EA2E50 6/23/09-/v-1.0
Relational Technology Solutions "RTS" -Proprietary
5
configuration services. The data server hosts the SQL Database and data services for statistics and
reporting. A third server if implemented would be used to handle multimedia services, but is only required if
Client experiences performance problems with the core server.
Hardware: A 2.4 GHz Pentium with 2GB of RAM.
Software: Either Windows 2003 Server (Enterprise & Standard) 32-bit, Windows 2008 Server (Enterprise &
Standard) 32-bit with Application Enablement Services (AE Services) client software release 3.1.1,
Microsoft Internet Explorer 6.0 SPi and Microsoft .Net Framework 2.0 or 2.0 SP1. VMWare Server is also
supported.
s-
8.1 Client Responsibilities. Client will:
• Verify or complete site preparation, including the infrastructure, wide- and local- area network
provisioning and environmental control and compliance with any national or local safety and building
regulations or similar requirements affecting installation
• Procure all hardware and software related to this Statement of Work
• Provide a single point of contact (SPOC) to whom all RTS communications will be addressed and who
has the authority to act on all aspects of the project
• Provide access to RTS at each Client site, as applicable
• Arrange for receipt and storage of any equipment at the work location until the arrival of RTS Field
Engineer
• Provide all passwords, access codes or security devices necessary to perform the prescribed
installation
• Test internet access from remote LANs
Client is responsible for any delays caused by the lack of completed site preparation. Failure to meet these
responsibilities may impact the timeframe estimated by RTS to perform the Services outlined in this
Statement of Work and in the Solutions Requirement Document. If Client's failure to meet the
responsibilities specified in this Statement of Work cause delays or wait time for RTS or its agents, Client
agrees to pay RTS its current hourly rates, including travel and other expenses, for such delays. Delays by
third party vendors may impact the project schedule and may create additional charges that will require a
Change Request.
8.2 RTS Responsibilities. RTS will:
• Provide a single point of contact (SPOC) to whom all Client communications will be addressed and
who has the authority to act on all aspects of the project
~~~
~...
9.1 Acceptance Testing. Upon completion of the Deliverables, the parties will reasonably cooperate in good
faith to perform acceptance testing. If the Solution Design Document specifies more than one phase for
development, RTS may present the results of each phase to Client for acceptance testing. The acceptance
testing process will not exceed a period of ten (10) business days following completion of the Deliverables
unless otherwise agreed upon in writing by the parties.
9.2 Acceptance. Upon completion of acceptance testing, Client will have a period of five (5) business days (the
"Review Period") to review the Services performed and to confirm that the Services substantially conform to
the specifications expressly set forth herein. Client will, acting in good faith, give written notice of
acceptance or rejection of the Deliverables upon the expiration of the Review Period. Services will be
deemed accepted if (i) Client delivers to RTS written notice of acceptance as evidenced by the execution of
the Project Acceptance Form attached hereto as Attachment B; (ii) Client delivers to RTS notice that Client
has elected to waive its rights hereunder with respect to any nonconformities; (iii) Client fails to provide a
notice of any non-conformance by the last day of the Review Period; or (iv) Client uses the Deliverables in
a production setting after expiration of the Review Period.
Statement of Work No. ORD-23171-EA2E50 6/23/09-/v-1.0
Relational Technology Solutions "RTS" -Proprietary
6
9.3 Non-conformance. If the Services do not substantially conform to the specifications contained in this
Statement of Work, Client will indicate non-acceptance of the Services by providing written notice to RTS
on or before the end of the Review Period describing in detail the Client's reason for non-acceptance. RTS
will have ten (10) business days from receipt of such notice ("Cure Period") to correct any non-
conformance of the Services provided that it is within RTS' scope to do so. At the end of the Cure Period,
Client will given an additional Review Period to ensure that the Services re-performed by RTS substantially
conform to the specifications expressly set forth herein. The Cure Period may be extended by mutual
written consent.
_ ,.
It may become necessary to amend this Statement of Work for various reasons. If either party desires to change
the scope of Services, the following procedures will apply:
10.1 The party requesting the change will deliver a change request form attached hereto as Attachment A
("Change Request") to the other party. The Change Request will describe the nature of the change, the
reason for the change, and the effect the change will have on the scope of Services, which may include
changes to the Deliverables and the delivery schedule.
10.2 A Change Request may be initiated by either party for any material change to the Statement of Work,
including any engineering changes made by Client after initial contract execution. The designated SPOC of
the requesting party will review the proposed change with his/her counterpart. The parties will evaluate the
Change Request and negotiate in good faith the changes to the Services and the additional charges, if any,
required to implement the Change Request. If both parties agree to implement the Change Request, the
appropriate authorized representatives of the parties will sign the Change Request indicating their
acceptance of the changes.
10.3 Upon execution by the parties, the Change Request will be incorporated into, and made a part of, this
Statement of Work.
10.4 Whenever there is a conflict between the terms set forth in the Change Request and the terms set forth in
this Statement of Work, or a previously executed Change Request, the terms of the most recent executed
Change Request will prevail.
Either party may cancel this Statement of Work by giving ten (10) business days advance written notice prior to the
scheduled start date of Services. In the event of cancellation, Client will be responsible to pay RTS for Services
performed, deliverables provided, and expenses incurred by RTS through the date of cancellation. Client will also
be responsible for paying all travel and related expenses, if any, incurred by RTS for RTS resources, and any third-
party vendors and subcontractors who have provided Services under this Statement of Work. If prior written notice
of cancellation is not provided to RTS as specified above, Client will be invoiced for each canceled resource at
RTS' hourly billing rate of $225 for the number of business days that are missing as of the date of notice of
cancellation to grant a full ten (10) business day notice to RTS.
This Statement of Work is an unconditional offer by RTS to provide Client the Services listed herein on the following terms and
conditions.
(a) Client will pay the fees for the Services within thirty (30) days from the invoice date. Client will reimburse RTS for all
reasonable business expenses, including, without limitation, travel and out-of-pocket expenses, incurred by RTS in
connection with the Services, which amount will be due and payable thirty (30) days from the invoice date. All
extraordinary out-of-pocket expenses incurred by RTS will require prior approval by Client before reimbursement. RTS
reserves the right to charge Client interest on all past due invoices at the lesser of 1.5% per month or the highest rate allowed
by law. In the event of a payment default, Client will be responsible for all costs of collection, including court costs, filing fees,
and reasonable attorneys' fees.
(b) Client agrees to reimburse and indemnify RTS for any applicable sales, use, transaction, excise, levies, fees, duties,
imposts or other similar taxes or charges (but not taxes imposed on or measured by RTS' net income) and from any
federal, state or local fees or charges (including, without limitation, environmental or similar fees) imposed on, in respect
Statement of Work No. ORD-23171-EA2E5O 6/23/09-/v-1.0
Relational Technology Solutions "RTS" -Proprietary
7
of, or otherwise associated with the provision of Services hereunder. If Client is exempt from such taxes, fees or charges,
Client will provide RTS with the necessary supporting documentation at the time execution of this Statement of Work.
(c) RTS warrants that the Services provided by RTS hereunder will be performed in accordance with generally accepted
professional standards. RTS MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, AS TO THE SERVICES
PROVIDED HEREUNDER, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE, OR WARRANTY OF NON-INFRINGEMENT.
(d) RTS may, as it deems appropriate, use subcontractors for all or any portion of the Services, and in such event RTS will
direct and be fully responsible for the coordination of all activities of such parties.
(e) Each party (the "Indemnifying Party") will indemnify, defend and. hold harmless the other party and such party's
shareholders, directors, officers, employees, representatives, agents, successors and assigns (collectively, the
"Indemnified Party"), and will pay any and all damages, costs and expenses (including reasonable attorneys' fees) incurred
by the.lndemnified Party as a result of, or arising out of, claims, suits or demands of third parties for loss of life, personal
injury and/or damage to real or tangible personal property, to the extent such loss or damage is caused by the gross
negligence or willful misconduct of the Indemnifying Party. The indemnification obligations set forth herein are contingent
upon the Indemnified Party providing the Indemnifying Party with prompt notice of any such claims and providing all
reasonable assistance in the defense of such claims.
(f) Except for payment of amounts due hereunder, neither party will be responsible for failure to fulfill its obligations hereunder
due to causes beyond its reasonable control, including without limitation, product unavailability, carrier delays, delays due
to fire, severe weather conditions, failure of power, labor problems, acts of war, terrorism, general insurrection, acts of
God, or acts of any governmental agency.
(g) Neither party will be liable for special, incidental, indirect, or consequential damages even if advised of the possibility of
such damages. RTS' liability under this Statement of Work will be limited to the amounts paid by Client for the Services
giving rise to the claim.
(h) Client will not solicit for hire the employees of RTS whether as employees or independent contractors, other than through
general advertisements for employment, for a period of one (1) year from the last date of direct work by such employee in
activities related to this Statement of Work.
(i) Notices provided under this Statement of Work will be given in writing to the address set forth above or such other address as
such party may specify from time to time, and will be deemed received upon the earlier of actual receipt or three (3) days after
mailing if mailed postage prepaid by regular mail, or one (1) day after such notice is sent by overnight courier.
Q) Any purchase order issued by Client will be for administrative purposes only. Any additional or different terms and
conditions contained in any purchase order are null and void and are superseded by this Statement of Work, and RTS
hereby gives notice of its objection of such additional terms.
(k) This Statement of Work will be construed in accordance with and governed by the laws of the State of Illinois without
regard to its conflicts of law rules. Any action or proceeding arising out of or relating to this Statement of Work will be
commenced exclusively in any state or federal court of competent jurisdiction located in Illinois and the parties consent to
personal jurisdiction therein and to service by certified mail.
(I) If any provision of this Statement of Work is held to be invalid or unenforceable, the validity and enforceability of the
remaining provisions hereof will not be affected or impaired in any way. Upon a party's breach or default hereunder, the
other parry's failure, whether single or repeated, to exercise a right hereunder will not be deemed to be a waiver of that
right as to any future breach of default. Client and RTS agree that the warranties, covenants, agreements, disclaimers, and
indemnities contained in this Statement of Work will survive the passing of title and termination.
(m) This Statement of Work together with any amendments, attachments and exhibits thereto, constitutes the entire agreement
between the parties with respect to the Services provided hereunder and supersedes any and all prior expressions,
whether written or oral. This Statement of Work may not be modified or amended except in writing and signed by both
parties.
Statement of Work No. ORD-23171-EA2E5O 6/23/09-/v-1.0
Relational Technology Solutions "RTS" -Proprietary
8
IN WITNESS WHEREOF, Client and RTS have caused this Statement of Work to be signed by their duly
authorized representatives as of the date set for the below.
Orange County
By (Signature). - wG-- ~
Name (Print): p P.ut
Title (Print): ~-~~~.f~t~-~ , ~ ~-~
Date: ~ I L ~ I ~~
This instrument has been approved as to legal
form d sufficiency.
County Attorney
This instrument has been approved as to
technical content.
~}- ~~
Department erector
This instrument has been pre-audited in the
manner re red by the Local Government
Budget fiscal Control Act.
FIN~(NC~~FFICER
Billing Information:
Contact Name:
Telephone:
Mailing Address: _
Email Address:
PO Number:
Relational Technology Services Inc., d/b/a
Relational Technology ns
By (Signature):
Name (Print).;
SENIOR VICE PRESIDENT
Title (Print):
Date:
~~ ~ ~
1070 Polaris Parkway
Suite 200
Columbus OH 43240
Phone: 614-431-4433
Fax: 614-431-4434
Statement of Work No. ORD-23171-EA2E50 6/23/09-/v-1.0
Relational Technology Solutions "RTS" -Proprietary
9
REVISION HISTORY
Statement of Work No. ORD-23171-EA2E50 6/23/09-/v-1.0
Relational Technology Solutions "RTS" -Proprietary
10
ATTACHMENT A
Pre-Acceptance Change Request Form
Client Name:
Change Request No.: Date Issued:
/ /
Basic Information
Date Requested:
/ / Requested By: Company Name:
Date Required:
/ / Phone: E-mail:
Application or System: ReleaseNersion:
IMPACT-- Additional Time Estimated: Additional Cost Estimated:
Synopsis of Requested Change:
Supporting Documentation Attached? [ ]Yes [ ] No
Project Manager Approvals
Client Manager: (NamelTitle) Phone Number: E-mail:
Client Signature: Date Authorized:
Project Manager: Phone Number: E-mail:
Project Manager Signature: Date Authorized:
Authorized Signatures
RTS Signature: Date:
Client Signature: Date: Client PO Number:
Statement of Work No. ORD-23171-EA2E5O
Relational Technology Solutions "RTS" -Proprietary
11
6/23/09-/v-1.0
' r ,
~ ~.
ATTACHMENT B
~~
TechnologySdutkms PROJECT ACCEPTANCE FORM
Client Name:
Statement of Work No. (if applicable) and Date:
Services Completion Date:
Client's execution of this Project Acceptance Form signifies Client's acceptance of the Services
described in the Statement of Work, the Solution Design Document, and any associated Change
Request Forms. Client acknowledges and agrees that RTS has completed the Services and that the
Services conform to the specifications set forth in the Statement of Work and associated documents.
Accepted By:
Orange County
By:
Name:
Title:
Date:
Acknowledged By:
Relational Technology Services, Inc.
By:
Name:
Title:
Date:
Statement of Work No. ORD-23171-EA2E50 6/23/09-/v-1.0
Relational Technology Solutions "RTS" -Proprietary
12